Methods For Collecting Job Analysis Information.pdf

The main idea and content are as follows:  The Talent Management Process  The Basics of Job Analysis  Methods for Collecting Job Analysis Information  Writing Job Descriptions, Job S

HOA SEN UNIVERSITY -  -

PRESENTATION REPORT

TOPIC

Subject: Human Resource Management

Class: HRM203DE01 (1200)

Student group performance: Group 2

1 Lê Hoàng Anh - 22122760

2 Lê Nguy n Hễ ồng Anh - 22122616

3 Nguy n Th y Vân Anh - 22122733 ễ ụ

4 Ph m Th ạ ị Quỳnh Anh - 22118539

5 Lương Tấn Cường - 2193946

Instructor: Đào Thị Ngọc Mai

Ho Chi Minh, December 2022

HOA SEN UNIVERSITY -

-PRESENTATION REPORT

TOPIC

Subject: Human Resource Management

Class: HRM203DE01 (1200)

Student group performance: Group 2

1 Lê Hoàng Anh - 22122760

2 Lê Nguy n Hễ ồng Anh - 22122616

3 Nguy n Th y Vân Anh - 22122733 ễ ụ

4 Ph m Th ạ ị Quỳnh Anh - 22118539

5 Lương Tấn Cường - 2193946

Instructor: Đào Thị Ngọc Mai

Ho Chi Minh, December 2022

1

TABLE OF CONTENTS

TABLE OF CONTENTS 1

TEACHER'S COMMENTS 2

INTRODUCTION 3

MAIN CONTENTS 4

1 Case study 4

1.1.1 Case summary 4

1.1.2 Case solutions 5

5 Mind map 10

CONCLUSION 11

REFERENCES 12

2

TEACHER'S COMMENTS

3

INTRODUCTION

Human resource management plays a very important role It helps to build, orient, and supervise the human resources apparatus so that it operates in accordance with the strategic goals outlined by the organization Job analysis is the process of describing and documenting aspects of a job, specifying the skills and other requirements needed to perform the job In the field of human resources, job analysis is often used to gather information for use in personnel selection, training, classification, etc For example, job analysts can browse job sites and observe employees performing their jobs During the process, the analyst can gather documents, giving the necessary elements such as skills, tasks, etc Then there will be a survey conducted by the employees

Recruitment is one of the important jobs of the Human Resources department They select and deliver the most suitable candidates for the department based on their expertise The human resource management system promotes employee performance through the competency assessment process

So our team decided to do a report on chapter 4: Job Analysis and Talent Management The main idea and content are as follows:

 The Talent Management Process

 The Basics of Job Analysis

 Methods for Collecting Job Analysis Information

 Writing Job Descriptions, Job Specification

 Process reengineering

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MAIN CONTENTS

1 Case study

CARTER CLEANING COMPANY

After graduating from State University and considering several job offers, Jennifer decided to go into coin laundry businesses with her father, Carter Cleaning Centers Jennifer would act as a troubleshooter and consultant to the six-store cleaning centers chain to learn the business, bring modern management concepts, solve problems, and create conditions for the company to develop

1.1.1 Case summary

Jennifer works in human resources at Carter Cleaning Company She recruited several managers for her store, but during her first few weeks, her stores constantly had staffing problems To find out what happened, Jennifer decided to meet and ask one of her store managers However, the answer is always repeated like “Because I didn’t know

it was my job” or “Because I didn’t know that was the way we were supposed to do it" Since, Jennifer realized that one of the first matters she had to do is develop "the job description", along with a set of standards and procedures for her store managers

To have a detailed and effective job description, Jennifer needs to solve the following issues:

1 What should be the format and final form of the store manager’s job description?

2 Is it practical to specify standards and procedures in the body of the job description, or should these be kept separate?

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3 How should Jennifer go about collecting the information required for the standards, procedures, and job description?

4 What, in your opinion, should the store manager’s job description look like and contain?

1.1.2 Case solutions

1 What should be the format and final form of the store manager’s job description?

- There is no single standard for a job description, but it should include:

 Job Identification: collects the specific description of the manager, along with skills required to perform the individual tasks of the manager

 Job Summary: will summarize the nature of the job and the responsibilities of the

manager

 Responsibilities and duties: It will include the duties and responsibilities of the

manager This is a very important factor Also can mention the power of the manager here

 Authority of incumbent: State what needs to be done to manage and contribute to the

company

 Standards of performance and Working conditions: This is the most important part

It will refer to the standard that the store manager holds for each of the key duties and responsibilities of the job description It will also cover working conditions inside the store

 Disclaimer: this section will be included in order to avoid any dispute, disagreement,

or conflict of interest between the store manager and the management

2 Is it practical to specify standards and procedures in the body of the job

description, or should these be kept separate?

 Job descriptions

A list of a job's duties, responsibilities, reporting relationships, working conditions, and supervisory responsibilities-one product of a job analysis It will answer

3 questions: what do workers do? , how do they do it? , and “ ” “ ” “what are the job’s working conditions?”

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 A standard operating procedure (SOP)

A set of step-by-step instructions that outline how tasks in a business can be carried out to improve efficiency, safety, and overall performance while ensuring consistent quality control

 Combining standards and procedures in the body of a job description is good practice It will help managers and employees in the company easily grasp their own work and the company's regulations in detail and easily However, not all standards and procedures are important to state in the body of the job description If you provide too much information, it makes people confused and easy to forget Therefore, if SOP is too complex, you should keep them separate The company should also create a handbook

or manual for each store for a better understanding of workplace rules in order to avoid conflict between management and employee in the future

3 How should Jennifer go about collecting the information required for the

standards, procedures, and job description?

Jennifer can use one or more of the following methods for collecting information about standards, procedures, and job descriptions for the job of Store Manager It has 4 main methods:

1 Job Analysis Questionnaire

The store managers might be asked to complete a questionnaire that Jennifer has prepared To help her understand the duties, obligations, and even complaints of the shop managers She might also contrast the store managers' surveys to check for any exaggeration or differences in job descriptions

Sample Job Analysis Questionnaire combines:

A Employee data

B General purpose of position

C Summary of responsibilities/ duties

D Education

E Experience

F Required training on job

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G Supervisory responsibility

H Physical demands and working conditions

I Employee comment

J Supervisor’s review

2 Observation Method:

Observation can be one method for analyzing the jobs of store managers Jennifer can come to her store to observe directly or install CCTV in the stores in order to observe their daily on-the-job duties It allows her to understand how the store managers greet and meet their customers and whether there is room for improvement in customer service

However, observation will not be effective for the store managers as their job entails mainly instructions and mental activities also there is less involvement in physical activity

3 Review from the Website:

Websites that offer information on conventional job descriptions are another source of assistance for Jennifer For example, "www.jobdescription.com" is a well-known website for information on job descriptions

4 Consult with top management and Staff:

In order to update and formally write their policy and procedure manual, Jennifer may also arrange a meeting with higher-ups to examine the company's policies and practices, as well as employment standards and codes of behavior The personnel may also participate in these policies

4. What, in your opinion, should the store manager’s job description look like and

contain?

Finally, we will have a game to help people solves know how to write a detailed job description We prepared a form JD with full parts and people will fill in the necessary information to complete recruit a manager for the Catering Cleaning Company

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Job Title: Job Code:

Recommended Salary Grade: Exempt/Non-exempt Status:

Job Family: Reports to:

Store Location: Date:

Job identification:

Summary:

Scope and Impact:

Responsibilities and Duties:

Standard of Performance and Work Condition:

Required Knowledge and Experience:

Disclaimer:

Employee Signature: Date:

Employee Signature: Date:

.

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After everyone has filled in all the blank information, we will show you a complete job description template that we have

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5 Mind map

Figure: Mind map “Job Analysis and Talent Management”

(Source: Students made)

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CONCLUSION

After completing this report, our team has gained knowledge of methods for human resources departments, more understanding of recruitment methods, and the importance of including job descriptions when posting job postings

Thereby, we know the importance of this chapter in particular as well as this subject in general Finally, due to limited knowledge, the report cannot avoid shortcomings Please comment and give suggestions so that our group can draw lessons for the following subjects

Sincerely, thank you

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REFERENCES

[1] Fundamentals of Human Resource Management, Global Edition 5th Edition (Author: Gary Dessler)

[2] What is Standard Operating Procedure? | Benefits and Solutions for Businesses | Safety Culture

https://www.youtube.com/watch?v=fHK1mfzyhps&t=104s

[3] How to write a job description?

https://www.indeed.com/recruitment/how-to-write-a-job-description