Group exercise report your solution proposed to mwg (including 4ts or any other measures

GĐ Kiếm soát nội bộ và quản lý rủi ro Tống giám đốc Tiếu ban nhân sự Tiếu ban lương thưởng Tiểu ban kiếm toán dà GÐĐ Kiếm toán nội bộ ain Giám đốc Hoạch định Chiến lược | Giá

HO CHI MINH CITY UNIVERSITY OF FOREIGN LANGUAGES —

INFORMATION TECHNOLOGY FACULTY OF BUSINESS ADMINISTRATION

GROUP EXERCISE REPORT

Group’s member:

Trần Hồ Nguyệt Anh — 20DH121086 Nguyễn Ái Ly - 20DH120380

Vũ Thị Minh Ngọc - 20DH121311

Võ Ngọc Thanh Trúc - 20DH121120

HCMC, 04/2023

TABLE OF CONTENT

1 Compare the differences and risks between MWG and Vinamilk c:cccccecsscesecessseseseseseesneessseeneeeenes 3

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2.4 Vinamilk Core ValU@S - s3 319 TH TY HH TT Tà họ Tà họ nh nh He nb 7 2.5 Comparison core values between MWG and Vinamiilk + cc x3 issrrrsrrerrrerrrsrrrese 8 3 What went wrong, especially in the case Of Green GTOC©FV? ch TH TT nh tr về 8 4 Your solution proposed to MWG (including 4Ts or any other meaSUF@S) - cà nen ren 10 âm ð ca e Á 10

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1 Compare the differences and risks between MWG and Vinamilk

An organizational structure is a framework that specifies how certain tasks are to be carried out in order to meet the objectives of an organization Rules, roles, and obligations may be a part of these activities How information is transferred across layers

of the organization is likewise governed by its organizational structure A centralized structure, for instance, makes choices from the top down, whereas a decentralized structure distributes decision-making authority among different organizational levels Companies may stay effective and focused by using an organizational structure

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Kinh doanh Kinh doanh Marketing Nghiên cứu & Sản xuất Quốc tế hội dia Phat trién

Giám d&c Điều hành Tài chính

Comparing the management model between Vinamilk and the world

Scale: The Gioi Di Dong is a store of mobile phones and technological devices, whilst Vinamilk is a sizable dairy corporation Since MWG Technology uses high technology to manage and run its sales system, including warehouse management systems, order management systems, sales management systems, online stores, etc., it is possible that Vinamilk's management scale is larger than that of MWG Technology application Similar to this, Vinamilk manages its milk production and delivery system using current technology

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Training and development of human resources are investments made by both Vinamilk and The Gioi Di Dong to guarantee the management apparatus operates as effectively as possible While The Gioi Di Dong has a philosophy of hiring, developing, and retaining personnel through a variety of means, including internal training programs, Vinamilk offers a staff traintng and development program with many in-depth courses outer ministry and instruction

Similar organizational structures with numerous subsidiaries and strategic alliances are shared by both Each company has operational divisions including those for human resources, finances, marketing, sales, and production Both pay close attention to customers, as well as to the caliber of their offerings Both utilize a variety of offline and online platforms for distribution and sales Both adhere to a tight system management framework that includes quality and risk management

Distinctive:

In contrast to Vinamilk, which has more of an emphasis on product research and development, MWG's management approach places a higher emphasis on supply chain management and distribution

While Vinamilk primarily concentrates on dairy goods, MWG's business model is more diversified and includes a wider range of items, including electronics, refrigeration, home appliances, etc

Vinamilk is a more stable business strategy and concentrates on manufacturing and supplying milk for domestic and worldwide markets, whereas the management approach

of MWG is more market-oriented and constantly inventing products and services to meet consumers’ wants

Vinamilk has a more stable management style with processes created and maintained for

a long period, in contrast to MWG's more dynamic management model with procedures and rules that are continuously altered and updated to fit the market

2 When evaluating PACED and the CADE3 elements, MGW is dedicated to the Policy that they have established

2.1 CADE3 in Risk Management

Compliance with laws & regulations

Assurance regarding the management of significant risks

Decisions that pay full regard to risk considerations:

Efficiency, Effectiveness & Efficacy in operations, projects & strategy

2,2, PACED in Risk Management

Proportionate to the level of risk within the organization

Aligned with other business activities

Comprehensive, systematic & structured

Embedded within business processes

Dynamic, iterative & responsive to change

2.3 MWG employees’s core values

2.3.1 Committed to Customers

Always prioritize client satisfaction in all ideas and activities

Respecting our consumers' affection and support means really apologizing and not debating about right and wrong

Always take the time to smile, greet, and thank clients as if they were family

2.3.2 Keep your promises and accept responsibility

Declare what you want, and then do it Take responsibility and face the repercussions of failing to uphold your commitment

Follow the proper procedure, don't deceive, and don't cut off

After doing your best but failing to maintain your pledge, you must perform all three of the following:

¢ Notify the appropriate persons as quickly as possible, explicitly outlining what happened and backed up by facts

e¢ Evaluate what you did and did not do to meet this promise Accept responsibility and do not pass it on to others

¢ Restore confidence by introducing new actions and committing to agreement among stakeholders

— Tools for assistance

PDCA (Plan — Do — Check — Act): Plan, execute, measure, act/improve

Planning tools: 5W1H (what, when, where, who, why, how), LLM: Logical levels model, 4S: Job screening - Prioritizing - Preparatory care - Ready ready to perform

58 applies goods management: Screening - Sorting - Cleanliness - Care - Availability AD: Right person - Right job - Right place - Right time needed

2.3.3 Admire and encourage colleagues

Caring for colleagues is being ready to help, guide, and encourage them to perform their task successfully, rather than doing it for them or covering up their mistakes

Thankful to the colleagues who have committed their time, health, and youth to business development

2.3.4 Transparency regarding money and interpersonal connections with colleagues

Honesty, clarity regarding money, and relationships with colleagues

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Choose an honest manner that offers delight or does not harm the individuals concerned 2.3.5 Work enthusiasm

Always say “YES”, do it promptly, and don't be afraid of problems

Focus, zeal, and enthusiasm in work

Pick a work that you enjoy, step outside of your comfort zone, give your all without fear

of change, be willing to learn, and confront all obstacles and challenges to discover solutions to get the job done successfully

Enthusiasm assists us in avoiding negative thoughts (always finding reasons for disappointing achievements), rather than daring to accept faults and being prepared to adapt to produce success

2.4, Vinamilk Core Values

Integrity: Vinamilk pledges to always behave with integrity and honesty while dealing with and completing transactions

Respect: The principles of Vinamilk are exhibited through respect for oneself, coworkers, and the firm At the same time, the firm values its partners and works with a sense of pride and professionalism

Fairness: Whether dealing with workers, suppliers, or stakeholders, be fair

Ethics: All corporate personnel must adhere to and support ethical norms that have been created in accordance with common standards

Compliance: Adherence to the law, the Code of Conduct, and the company's laws and

policies

2.5 Comparison core values between MWG and Vinamilk

Vinamilk's core values are more complete, but MWG more detailed MWG's core value lacks compliance with legal regulations

3 What went wrong, especially in the case of Green Grocery?

In the case of Green Grocery, during the time of the COVID-19 epidemic, Green Grocery made commitments not to increase food prices

Thông béo về việc cung ứng trong giai đoạn dịch để đảm bảo

However, on July 17, 2021, people reported to the hotline of Tan An City People's Committee about their purchase of 3 products at the above-mentioned green grocery store, and the volume was calculated by the store cashier The difference is higher than the volume that people buy While the company's core value is committed to customers, there is no deception or cutting Then on July 18, the Market Management Department of Soc Trang Province said that it had made a record for the Green Grocery Store in Soc Trang City because the sale was higher than the listed price For consecutive mistakes that occurred at the same time, Green Grocery suffered a wave of severe criticism and boycott To clarify the case, on July 22, when working with the leaders of the Ministry of Industry and Trade, Mr Tran Kinh Doanh, the General Director of the Green Grocery System, committed to strictly comply with the regulations in sales

However, just a day later, more Green Grocery stores continued to be handled by the authorities when there were violations in sales This has caused Mobile World's stock to turn red; specifically, at one time, the price of MWG's stock code was only 157,000 VND

per share Soon after, Green Grocery made a new commitment on wrong payment of goods prices, effective from August 21

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However, just a year later, in September 2022, Green Grocery was once again entangled

in the controversy about the Chinese mushroom labeled VietGAP Specifically, as reflected by the press, Dong A Commercial Production Joint Stock Company supplies mushrooms of Chinese origin but labeled VietGAP for the Green Grocery chain On the same day, Green Grocery immediately recalled and stopped selling all goods from supplier Dong A Immediately after that, the representative of Green Grocery stood up to apologize to the customer and made a commitment to review stricter control of the food supply At the same time, the company representative also added that there would be no tolerance for any supplier who showed signs or acts of fraud or breach of contract The above two examples demonstrate that Green Grocery has yet to fulfill the core values

to which the company has committed Although Green Grocery has tried to maintain the trust of customers, due to repeated mistakes, they have suffered losses in the value of the company in terms of brands and profits In addition, it can be seen that there is a positive change in the way the crisis is resolved—the specific quick resolution method Especially when a business doesn't live up to its promises, it should give customers exactly what they need: an apology and actual action to resolve the issue immediately

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4 Your solution proposed to MWG (including 4Ts or any other measures)

Enterprise hazards are unpredictable and might occur at any time As a result, businesses frequently employ the 4Ts of risk management: tolerate, terminate, treat, and transfer, to summarize the various responses that can have a significant impact on the organization's goals and profits And then give measures to solve problems if they arise

4.1 Tolerate

The unstable exchange rate and the difficulties of the epidemic season affected the income of customers, leading to a sharp drop in MWG's share price In the low-risk tolerance, MWG has privately sold 20% of Green Grocery shares to investors or partners around the world, excluding competitors in Vietnam

4,2 Terminate

Due to the variety of goods, MWG cannot avoid responsibility for limitations and errors

in the production line It is recommended that the company choose not to do business with the supplier, screen it, and quickly combine it with another trader to ensure that the product is consistent and that both parties comply with laws and regulations

4.3 Treat

The business had to register a loss throughout the period affected by the global pandemic When the disease is under control, MWG has attempted to expand its product offerings, such as foodstuffs, technologies, and consumer goods, through Green Grocery, TGDD shops, and other outlets in the hopes of increasing profit margins This strategy helps MWG minimize the impact of price fluctuations on its business

4.4, Transfer

When a corporate get facing cash flow issues, damaged items might shift the risk to another party So, if MWG wants to ensure that the product is repaid for any spent costs

or broken facilities, businesses could consider purchasing proper insurance to better deal with and limit risks

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