The importance of non verbal language in communication

e¢ Since non-verbal communication can emphasize our point of view or contradict it, it is important to keep body language in syne with our emotions.. Thesis statement: The paper will dis

FOREIGN LANGUAGES AND INFORMATION TECHNOLOGY

FACULTY OF FOREIGN LANGUAGES

THE IMPORTANCE OF NON-VERBAL

LANGUAGE IN COMMUNICATION

Student: TRINH THI MY TIEN 18DH711151 Supervisor: VUU TIEN VI (M.A.)

12/2020

DETAILED OUTLINE

I INTRODUCTION

1 Hook: Non-verbal language is one of the most important aspects of everyday

communication

2 Background information:

¢ Asteady handshake, a slight nod or eye movement can clearly portray a variety of emotions without uttering a single word

¢ Research says that our communication consists of 35% of verbal communication and 65% of non-verbal communication This implies that whatever we voluntarily say only includes 35% of what others make of us The remaining 65% of information about us is learned from our body language

e¢ Since non-verbal communication can emphasize our point of view or contradict it, it

is important to keep body language in syne with our emotions

¢ Feelings people have about they and themself work are fundamentally based upon what is communicated by what people see they do, and not from what they think and

say — and - Mark Bowden (2010)

3 Thesis statement: The paper will discuss three importance of non-verbal language in communication, which are the powerful tool for expressing things that cannot be expressed with words, non-verbal language is an accurate reflection of true human emotions and the different from person to person and especially from one culture to another

ILBODY

1 Main point 1: Non-verbal language is also a powerful tool for expressing things that cannot be expressed with words

- Non-verbal language manifest through emotions

+ According to research of scientists, in the process of communicating non- verbal elements, it becomes the most important factor because it owns 55%

+ Subjects were asked to listen to a recording of a woman's voice saying the word "maybe" three different ways to convey The result from subjects correctly identified the emotions 50 percent more often from the photos than from the voice

+ Mark Bowden (2012), Winning Body Language - “They may forget what you said, but they will never forget how you made them feel”

- Non-verbal communication makes describing a message effective

+ Non-verbal communication can describe a message with both precise tone and body symbols and gestures

+ For example, subtly mirroring interviewers’ body language can make they appear more trustworthy to them In the same vein, lack of eye contact is a sign of low confidence and an inability to truly engage with others

+ John Stoker (2013) Overcoming Fake Talk - “93/7 Rule: 93% of

communication occurs through nonverbal behavior & tone; only 7% of communication takes place through the use of words”

- Eliminate difficulty in language differences between countries

+ Inthe case of language disagreement, the most effective way of

communication is verbal communication- physical

+ They go to arestaurant and order food by pointing at something Similarly, they pay money and leave The people bow to they when they are leaving the place a satisfied customer

+ Graham Speechley (2019), “Listen with an open mind, gather all the incoming information, both verbal and non-verbal and be careful not to ignore things you dont wish to hear Do not make assumptions or jump to conclusions The punchline usually comes at the end”

2 Main point 2: The non-verbal dialect is a reflection of true human emotions, clearly demonstrating personality through gestures and actions

- Humans can express themselves or express emotions, express ego through facial expressions

+ Emotional expressiveness as individual ability to communicate emotional states through nonverbal movements and gestures, including through the face

+

+

For example, if a coworker approaches they with an idea to increase

collaboration in their department, show they are listening by displaying eye contact and nodding They can also respond and contribute their own ideas while still maintaining eye contact

Naoki Higashida (2013), The Reason I Jump, “When there's a gap between what I’m thinking and what I’m saying, it's because the words coming out of

my mouth are the only ones I can access at that time”

Non-verbal language contains a lot of information about a person's specific psychological state

Deliberate movements and signals square measure a crucial thanks to communicate which means while not words

For example, if they explaining a new idea to supervisor and want to express confidence in their plan, they can sit or stand straight to portray how confident they are about their idea and why they believe it will benefit the company Radclyffe Hall (1956), The well of loneliness, “Language is surely too small a vessel to contain these emotions of mind and body that have somehow awakened a response in the spirit”

Non-verbal language is mainly unconscious behaviors, habits or instinctive reactions that people are not or less aware of

Non-verbal carries a lot of information about specific psychological states, so through research, scientists have affirming that non-verbal communication is more genuine, less lies, and more reliable than verbal communication For example, in the event that someone come over and utilizing non-dominant hand whereas attempting to persuade people, they are likely lying

Ron Silver Quotes (2020), Jar of Quotes, “You have to think an awful lot about your motivations or people's behavioral intentions or what their body language can indicate or what's really going on or what makes people

sometimes do, sometimes, the irrational things they do.”

3 Main point 3: Non-verbal communication is different from person to person and especially from one culture to another

Trinh Thi My Ti

Non-verbal language in different cultures has its respective differences

+ Each country, each culture has its own language system that people from other cultures can hardly understand

+ Western cultures mostly consider eye contact to be a good gesture It shows attentiveness, confidence and honesty Other cultures such as Asian, Middle Eastern, Hispanic and Native American do not take it as a good expression It 1s taken as a rude and offensive expression

+ Lawrence Booth (2010), “The captains of England and Australia can barely exchange pleasantries these days without a body-language expert immediately declaiming on the angle of their handshakes”

- Prepare the necessary skills before a trip to a new culture of their country's unique body languages

+ Touches are taken as rudeness in most cultures Shaking hands is considered to

be acceptable in many

+ Similarly, acceptability of kissing, hugs, and many other touches are different

in different cultures People in Asia are more conservative in these types of non-verbal communication

+ Jane Goodall (2015) “The chimpanzees taught me a lot about nonverbal communication The big difference between them and us is that they don't have spoken language Everything else is almost the same: Kissing, embracing, swaggering, shaking the fist.”

- Non-verbal communication is body language and environmental context involved in any communication It is not what is said with words but how it is said and expressed

+ According to researches, stx expressions are universal; they are, happiness, sadness, disgust, fear, anger and surprise But it might also be different like the extent to which people show these feelings, in some cultures people express openly and in some people do not

+ Some cultures take snapping fingers to get the attention of a waiter as alright whereas some take it as disrespect and very offensive Showing feet is taken as offensive in some Middle Eastern cultures Some cultures take pointing fingers

as insulting too In Polynesia, people stick out their tongue to greet people which is taken as a sign of mockery in most of other cultures

+ Cindy Ann Peterson (2011) My Style, My Way, “Proper posture sends a positive message since 90% of all communication occures through body language and how you carry yourself”

Il CONCLUSION

- Non-verbal communication is important at all times because we use this type of

communication the most in our daily lives From importance of non-verbal language in communication to non-verbal language is also a powerful tool for expressing things that cannot be expressed with words, non-verbal language is an accurate reflection of true human emotions and non-verbal communication is different from person to person and especially from one culture to another

- Body language enriches spoken language and communication

+ The combination of words and gestures will help us express ourselves

comprehensively and make a stronger impression on listeners

+ However, body language must be used sensibly, delicately and methodically

from the very beginning of all communication

+ Avoiding overuse will lead to backlash If done right, it will save you time and reduce unnecessary communication conflicts or accidents

The Importance of Non-verbal Language in Communication

Non-verbal language is one of the most important aspects of everyday communication A steady handshake, a slight nod or eye movement can clearly portray

a variety of emotions without uttering a single word Research says that people communication consists of 35% of verbal communication and 65% of non-verbal communication This implies that whatever people voluntarily say only includes 35%

of what others make of people The remaining 65% of information about is learned from people body language Body language is something that develops over time in response to human social needs Scientists still studying what gestures developed and what suggested Many of them can be studied from protozoa that use gestures to communicate Verbal communication can repeat messages, as opposed to words, reinforce claims, replaces the meaning of sentences and complements the meaning of words Since non-verbal communication can emphasize people point of view or contradict it, it is important to keep body language in syne with people emotions Any sign of a conflict between body language and words could make us appear unreliable and deceptive Remember body language is control the conversation, pay attention to dictate and convey the right message without saying a word According to Mark Bowden (2010), Winning Body Language: Control the discussion, command consideration, and pass on the proper message without saying a word, feelings people have about they and themself work are fundamentally based upon what is communicated by what people see they do, and not from what they think and say — and This article will focus on discussing the importance of non-verbal language in communication, which are a powerful tool for expressing things that cannot be expressed with words, accurate reflection of true human emotions and different from person to person and especially from one culture to another

First and foremost, one of the greatest non-verbal language is also a powerful tool for expressing things that cannot be expressed with words Non-verbal language manifest through emotions, people can say that non-verbal communication is important in expressing emotions Emotions such as happy, satisfied, confident, surprised, eager, tired, stressed, sad, and so on These are almost all expressed through

different body gestures and face According to research of scientists, in the process of communicating non-verbal elements, it becomes the most important factor because it owns 55% They are able to understand each other up on judging each other’s expression For illustration, subjects were inquired to tune in to a recording of a woman's voice saying the word "perhaps" three diverse ways to communicate enjoying, lack of bias, and disdaining They were too appeared photographs of the woman's confront passing on the same three feelings They were at that point inquired

to guess the feelings listened within the recorded voice, seen within the photographs, and both together At that point, the result was the subjects accurately distinguished the feelings fifty percent more regularly from the photographs than from the voice According to Mark Bowden (2012), they may disregard what people said, but they will never disregard how people made them feel Additionally, non-verbal communication makes describing a message effective Non-verbal communication can describe a message with both precise tone and body symbols and gestures For instance, subtly mirroring interviewers’ body language can make people appear more trustworthy to them Within the same vein, lack of eye contact could be a sign of moo certainty and failure to really lock in with others According to John Stoker (2013),

“93/7 Rule”: 93% of communication happens through nonverbal behavior and tone; because it were 7% of communication takes put through the utilize of words Consequently, dispose of trouble in dialect contrasts between nations, within the case

of dialect difference, the foremost successful way of communication is verbal communication-physical Consequently, eliminate difficulty in language differences between countries; in the case of language disagreement, the most effective way of communication is verbal communication-physical For instance, they are a European, they are traveling to Japan and they do not speak Japanese They do not have a translator or a dictionary and they can only use non-verbal communication to communicate with people They go to a restaurant and order food by pointing at something Similarly, they pay money and leave The people bow to people when they are leaving the place a satisfied customer But there might be other instances when it does not go so well because of non-verbal communication like people refusing to have eye contact or getting offended when people have eye contact with them Nods might

also mean different things causing problems like when the person nods to say “yes”, other people might understand it as a “no” In Japan, when people nod, they can just take it as a signal that people are listening to them According to Graham Speechley (2019), listen with an open intellect, assemble all the approaching data, both verbal and non-verbal and use caution not to disregard things people do not wish to listen Do not make suspicions or bounce to conclusions The punchline as a rule comes at the end Moreover, when we use non-verbal language as an effective tool for expressing things that cannot be expressed in words because of certain circumstances or situation, then it will help us in work and in life To sum up, expression of the body language becomes basic mode of non-verbal communication among people

Second, the non-verbal dialect is a reflection of true human emotions, clearly demonstrating personality through gestures and actions Moreover, the human can express themselves or express emotions, express ego through facial expressions Emotional expressiveness as individual ability to communicate emotional states through nonverbal movements and gestures, including through the face For example,

if a co-worker approaches partner with an idea to increase collaboration in company department, partner should show co-worker are listening by displaying eye contact and nodding Partner can respond and contribute own ideas while still maintaining eye contact According to Naoki Higashida (2013) of The reason I jump said that, “When there's a gap between what I am considering and what I am saying, it is since the words coming out of my mouth are the because it ones I can get to at that time” Additionally, non-verbal language contains a lot of information about a person's specific psychological state Deliberate movements and signals square measure a crucial thanks to communicate which means while not words For instance, if an employee is explaining a new idea to supervisor and want to express confidence in the plan, an employee can sit or stand straight to portray how confident employee is about their idea and why they believe it will benefit the company According to Radclyffe Hall (1956) of The well of loneliness said that, language 1s without a doubt as well little a vessel to contain these feelings of intellect and body that have by one means or another stirred a reaction within the spirit Therefore, non-verbal language is mainly

unconscious behaviors, habits, or instinctive reactions that people are not or less aware

of Hence, non-verbal carries a lot of information about specific psychological states,

so through research, scientists have to affirm that non-verbal communication is more genuine, fewer lies, and more reliable than verbal communication For example, in the event that someone come over and utilizing non-dominant hand whereas attempting to persuade people, they are likely lying And Bill Clinton - the previous President of the United States, he is very celebrated for this sign When his and Monica Lewinsky issue was uncovered to the open, he utilized both his right arm and right hand whereas making the explanation, I have no off-base cherish relationship with that woman The articulation was trustworthy by nature, but since the previous president utilized his non-dominant hand as his right hand whereas contending, individuals did not accept it According to Ron Silver Quotes (2020) of Jar of Quotes said that, people have to be think an horrendous part around inspirations or people's behavioral eagerly or what their body dialect can show or what's truly going on or what makes individuals now and then do, some of the time, the silly things they do Essentially, non-verbal signals are significant in many psychological processes, including attachment, attraction, social influence and deception In general, non-verbal communication fundamental function in human social life about their emotions, needs, intentions, attitudes, and thoughts without the use of verbal language

Thirdly, non-verbal communication is different from person to person and especially from one culture to another Additionally, non-verbal communication is an important part of how people communicate and there are differences from culture to culture Each country, each culture has its own language system that people from other cultures can hardly understand For example, Western societies generally consider eye contact to be a great signal It appears mindfulness, certainty and genuineness Other cultures such as Asian, Middle Eastern, Hispanic and Native American do not take it

as a great expression It is taken as inconsiderate and hostile expression According to Lawrence Booth (2010) said that, the captains of England and Australia can scarcely trade merriments these days without a body-language master instantly declaiming on the point of their handshakes Additionally, as there are contrasts in implications of