Act As IfAlways Be Recruiting The Tyranny of the Idea du jour The Management Metronome You Are Right Your Company Library The E Myth The Startup Owner's Manual The Entrepreneur’s Guide
Trang 1Interactive Pocket Guide
for Entrepreneurs
By Michael McCafferty
of both the copyright owner and the above publisher of this book.
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51% of the profits are donated to
the search for a cure to paralysis caused by spinal cord injury (Rutgers University’s Keck Center for
Trang 2Quick Start Guide Using Computers and Tablets
Access the full web material on your computer or tablet at IPGFE.com where you can link into the community of other readers of this book, ask the author questions, and leave comments
Help
Suggestions, questions and comments are encouraged Please call (858) 699-0901 or email Help@doubleMsystems.com
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51% of the profits are donated to the search for a cure to paralysis caused by spinal cord injury (Rutgers University’s Keck Center for Collaborative Neuroscience- Spinal
Trang 3This book is your passport to a new form of communication, combining the best features
of a traditional book with the power of the web, using your smartphone as the link
Imagine: you are reading along this book, and want to know more… just point your smartphone at the page and your screen instantly pops with all you could want: video, photos, text, links…
And, unlike any ordinary book, you can instantly link into the community of readers of
this book, to ask the author questions, get answers, leave comments, and learn from others
Gutenberg would have approved
Trang 4“There is one word to describe MM: Visionary He has the ability to see the future, and
to inspire people to achieve it.”
“Over a 4 year period of working with Michael McCafferty I found him to be an
exceptionally talented business owner He consistently demonstrated an uncanny insight in what customers find valuable He was a great motivator of his team members and sales agents and quite frankly one of the best salespeople I have ever met.”
Trang 5It is with sincere appreciation that I acknowledge the following people for their
contributions to this book and the associated website
Erika Lal for her tireless and excellent help with the many revisions of this book and
website
Grant Freeman and Leanne Chau at Electronic Printing Solutions for their many early
revisions to the beta versions of this book
My many protégés over the years from whom I have learned so much.
The 100 beta testers who provided their valuable feedback for this book and the
website
Trang 7Act As If
Always Be Recruiting
The Tyranny of the Idea du jour
The Management Metronome
You Are Right
Your Company Library
The E Myth
The Startup Owner's Manual
The Entrepreneur’s Guide to Customer DevelopmentBusiness Model Generation
The Lean Startup
The Art of the Start
The Law of Success
First Things First
Wealth
Resources for Startups
Help, FAQ, Troubleshooting, etc
About the Author
Trang 8When we first start out as entrepreneurs, it’s easy to make mistakes, waste time and money, and cause ourselves a lot of stress However, motivated entrepreneurs will read extensively, learn from others and experiment continuously
This little book, and the associated web pages, contain a few of the principles learned from half a century as a serial entrepreneur and mentor, helping selected entrepreneurs apply these principles to build their own successful companies
The highest levels of success came to my business adventures when I focused on The
Ten Basic Principles for Managing a Young, Growing Business.
These truths spoke to me as being essential to success I resolved to use them fully and without reservation, and I still keep them at my desk today I have shared them with you
starting on page 4 of the Interactive Pocket Guide for Entrepreneurs book Additional
principles begin on page 16
Each principle has a unique QR (Quick Response) code that your smartphone can scan
to link to this web page where the principle is discussed in depth, and where you can ask questions, leave comments, and learn from other readers
Repetition is key Keep the book handy, review the principles often, and continue to engage with other readers to learn more
This last point is most important: to engage with a community of like-minded and
experienced people, to learn and share ideas
See also:
Resources for Startups
Trang 9Defining Entrepreneurship
Entrepreneurship
is living a few years of your life like most people won’t,
so you can spend the rest of your life
like most people can’t.
Anonymous
See also:
Resources for Startups
Help
Trang 10Let There Be Cash
Project, monitor and conserve cash and credit capability
Cash flow is the life’s blood of a growing business A company’s ability to continue is determined daily, not at year end, by the contents of the checking account rather than the financial statement
Keeping cash on hand or readily available for both planned and unplanned events is not only prudent but necessary in unsettled times Cultivation of financial sources is an enduring duty
Video: Show Me the Money
See also:
Resources for Startups
Help
Trang 11Think Straight
Maintain a detached point of view
Managing a growing business requires unyielding dedication that can consume the body, impair the senses and warp the mind Such effects are harmful to the individual and the enterprise Clinical objectivity is the only preventative
Growth implies and entails risk Risk begets failure as well as success Wide
perspective gained through nonbusiness experience or study helps one endure the pressures and accept the results, good and bad, of business decisions
The video below is a true classic on clear thinking
Video: Napoleon Hill’s Success Principles Part 12
See also:
Your Business Must Serve You First
Resources for Startups
Help
Trang 12on the other.
Unless there is compatibility between what each primary participant wants out of the business, debilitating conflict is likely to ensue The process of trying to consciously agree on the purpose of the enterprise is often difficult and revealing
Consider the following video carefully
Video: Startup Development Team
See also:
Motivate
Resources for Startups
Trang 13The Customer Is King
Define the business in terms of what is to be bought, precisely by whom, and why.Businesses are organs of society that perform tasks associated with providing most goods and services the public decides it wants Under the capitalistic system, a
business can prosper to the extent it performs its particular tasks effectively and
efficiently
The nature of the tasks to be performed usually changes over time as those served change The successful company predicts and responds to the needs of its chosen customers
Customers, therefore define the business At all times, some customers are growing in their ability to buy, others are declining The astute manager ascertains which is which.Video: The Customer Is King
See also:
Resources for Startups
Trang 14Write It Down
Prepare and work from a written plan that shows who does what, by when
Until committed to paper, intentions are seeds without soil, sails without wind, mere wishes that render communication inefficient, understanding uncertain, feedback
inaccurate, and execution sporadic Without execution, there is no payoff
The process of committing plans to paper is easy to postpone under the press of day events In the absence of a document, fully coordinated usage of the resources of the business is unlikely
day-to-Each participant travels along a different route toward a destination of his or her own choosing Decisions are made independently, without a map Time is lost, energy squandered
What is the most important written document in your business? Employee handbook? Business Plan? Goals? Mission Statement? Why?
Trang 15Begin It Now
Whatever you can do
or dream you can, begin it.
Boldness has Genius, Power and Magic in it Begin it now!
Goethe
See also:
Resources for Startups
Trang 16Criteria for selecting key people are dictated by the plans, the blueprints for the
business The plans reflect the operational objectives and the intentions of the primary participants The interest and capabilities of a new person must harmonize with both
If experience is not required, hire Attitude
Video: The Best Way to Hire Employees
See also:
Always Be Recruiting
Resources for Startups
Trang 17Reward individual performance that exceeds agreed upon standards
Performance above the minimum level is a discretionary matter for each team member Most people have alternative off-the-job ways of using excess energy or talent
Channeling such excess into activity beneficial to the business requires a tailored approach for each individual
A manager must first ensure that there is understanding of the minimum results to be achieved Then, for performance above the minimum, forms of compensation important
to the performer - or in some cases, teams of performers - must be used
This video offers some surprising research on what motivates us and how it changes according to certain circumstances:
Video: The Surprising Truth About Motivation
See also:
Resources for Startups
Trang 18But any advantage withers if follow through is weak It will be weak if resources are dissipated Resource dilution is a sure formula for mediocrity, a state of being that aspiring growth businesses cannot afford.
Steve Jobs started in a garage and built the most valuable company in the country by saying “No!” The bottom line is that you can’t do everything, so choose wisely
Video: Steve Job “Focus is about saying no”
See also:
Resources for Startups
Trang 19Be Not Greedy
Expand methodically from a profitable base toward a balanced business
Optimism is both the poison and the antidote of the growth company manager It may
be possible to accomplish all things, but not simultaneously With limited resources, sequential growth over time is the judicious prescription for prosperity
Seek logical, incremental extensions of existing activities, but avoid a growth’s-sake mentality Bigger is not automatically better; more is not necessarily merrier
growth-for-Make managing a competitive advantage Increase customer dependency on the enterprise
And, remember the fate of Gordon Gecko’s mantra “Greed is Good”:
Video: Greed is good
See also:
Resources for Startups
Trang 21The Superior Man
The superior man
is slow in his words and earnest in his actions.
Confucius
See also:
Resources for Startups
Help
Trang 22Measure it to manage it
You’re either in control, or out of control It is of the utmost importance to know the
difference, and the only way to know that is to measure what you need to control.
Take profits, for example; certainly you measure the amount of profit, and as a
percentage of sales, but is that percentage consistent with prior periods? Do you
measure profit by product, by team member, and by customer?
Many business owners are satisfied to simply know they have made a profit, and don’t bother to make further measurements
What do you measure? That question reminds me of some advice my dentist gave me:
“Only floss the teeth you want to keep.” Measure only the stuff you want to manage Be sure your team knows what they should be measuring and managing, and how they personally will be measured and managed
What are the most important metrics you manage in your business?
See also:
Write It Down Motivate
Resources for Startups
Trang 23Easy Does It
As simplicity brings pleasure to the eye, it also brings cash to the business
If there is any single four-letter word that describes the essence of success in sales, it
is easy You must make it easy for the customer to buy.
It is surprising how difficult it is to make something easy! You start by getting rid of everything that you think is not completely essential, and then try to improve it by removing even more…
To make it easy for a customer to buy, offer a money-back guarantee, and all sort of incentives designed to make the buying decision utterly simple, risk-free and effortless
It is a continuing battle to maintain ease of use while dealing with a blizzard of features and improvements as the product matures
See also:
Resources for Startups
Trang 24Price and Terms
How to price your product or service is one of the most difficult decisions you will ever make in your business You will probably never achieve the optimum price There are
so many variables; the business, product, customers, and competitors are always
changing The way to determine the right price is with continuous testing
For example, you can probably get a higher price than your competitors if you offer a money-back guarantee and they don’t But how much higher? At what point do
customers decide that the higher price is not worth the guarantee? Is a free trial period
a smart move? What about lower prices for longer signups? ($10/month, $95/year) How about if you offer a rebate? And what about paying for referrals who buy? What about having “sale” pricing periods? Tie-in sales? Frequent buyer cash back? The list of options seems endless And how these options are deployed is dependent on your overall strategy For example, are you optimizing for profit/cash now, or lifetime value,
or total number of users?
How is the price presented? Just a word or short phrase can make all the difference in response rates, for example: “pennies per day” or “only” These things are easily tested, but few people take the time to focus on these important details
When you consider the multitude of variables involved in the pricing decision, you will appreciate that you could probably increase profits significantly by paying close
attention to pricing strategies
What is the most important thing you have learned about pricing?
See also:
The Customer Is King
Test
Let There Be Cash
Resources for Startups
Trang 25The positioning of your business is a fundamental strategic decision You may have to adjust your positioning frequently in the early days of your business as you learn more about your customers and competition, and even your own capabilities
What is your Unique Selling Proposition (USP)? How do you differentiate your company and products from all others?
The ideal is to position yourself in the marketplace in such a way that you have no
competition, by definition This can be challenging, but it is certainly possible.
What is your positioning statement? Has it changed? Why?
See also:
Test
The Customer Is King
Resources for Startups
Trang 26You imagine the many nagging little decisions that have to be made before you can actually hire your Badge #2 Running a help wanted ad, a job description, how much to pay, what about taxes, non-disclosure agreements, can you even afford it, is there enough work to keep them busy, where will they sit, is it possible to find someone as good as you need, will they put up with your ways, what if And the monkey brain thoughts go round and round in your head You’re stuck And you’ll stay that way until you
Just do it
Take that first step It doesn’t matter what form it takes It can be a help wanted ad, or emails to friends announcing your decision to start down the road, and to ask for their help in finding your Badge #2 Take the first step And then take the next one Each step
a move closer to the goal, each step insignificant in itself Trivial stones become a
cathedral
As each step evaporates into the distance, it builds strength for the next steps, and builds confidence for the long journey ahead Soon you will be moving along with
surprising speed and endurance
That first hire may be a partner, or a programmer, or an administrative assistant But they will always be Badge #2, and you will always remember them as the embodiment
of your great enlightenment, your commitment, and your Action
There’s no looking back after Badge #2 Once you have crossed this threshold, it
becomes your mission to always be recruiting, to see how many high-quality people you can attract to your plan You are on a mission You are on a path to a future of your own
Trang 27You are an Entrepreneur.See also:
Always Be RecruitingResources for StartupsHelp
Trang 28The Habit of Excellence
We are what we repeatedly do Excellence, then, is not an act,
Trang 30Leverage is the friend of the weak Young businesses are usually weak Therefore, leverage is your friend
Combine multiple resources and activities to multiply Leverage
What has been your best experience with using Leverage in your business? What questions do you have about combining multiple activities for enhanced leverage?See also:
Conserve Energy
Resources for Startups
Trang 31People who set goals, put them in writing and follow through with accountability, do in
fact achieve more than people who don’t You would expect that, right? So, why is it that the vast majority of people have no written goals?
If you don’t know where you are going,
any road will get you there.
Lewis Carroll
A business is simply a tool the founders use to achieve their personal goals If the
founders have no goals, or unclear goals, then the business will suffer accordingly
Do you have written goals for yourself and your business? Do the goals have target dates?
A goal without a date is merely a dream.
Martin K Erickson
How frequently do you review your progress?
See also:
Write It Down
Think, Plan, Do, Repeat
Resources for Startups
Trang 32Think, Plan, Do, Repeat
The simplest possible System for Success is the repetition of only 3 basic steps To learn more, visit ThinkPlanDoRepeat.com
In preparing for battle I have always found that plans are useless,
but planning is indispensable.
Dwight D Eisenhower
It can also be said of the planning process in business The value of a business plan is not so much in the plan that results from the process, but in the planning process itself.See also:
Goals
Write it down
Resources for Startups
Trang 33Passion is the word used by the Venture Capital community to describe a founder’s
essential emotional ingredient for a successful startup Other words can be used, such
as obsession, commitment, enthusiasm, etc They all energize success
Every memorable act in the history of the world is a triumph of enthusiasm Nothing great was ever achieved without it because it gives any challenge
or any occupation, no matter how frightening or difficult, a new meaning Without enthusiasm you are doomed to a life of mediocrity but with it you
can accomplish miracles.
Og Mandino
See also:
Resources for Startups