tiểu luận english for tourism hospitalitytopic 4 booking a table for guestby phone

FPT EDUCATIONFPT POLYTECHNIC COLLEGEEnglish for Tourism & HospitalityTOPIC 4: BOOKING A TABLE FOR GUESTBY PHONE Instructor: Lê Lâm Huỳnh Thông, Mr.Class: EHO1004_2Student’s name 1: Lê Ph

FPT EDUCATION FPT POLYTECHNIC COLLEGE

English for Tourism & Hospitality

TOPIC 4: BOOKING A TABLE FOR GUEST

BY PHONE

Instructor: Lê Lâm Huỳnh Thông, Mr.

Class: EHO1004_2 Student’s name 1: Lê Phạm Phương Anh Student’s name 2: Mai Hoàng Vỹ Kiệt Student code 1: PS28648

Student code 2: PS20714

Ho Chi Minh City, October 2022

Lecturer 1:

Lecturer 2:

INTRODUCTION

DA VITTORIO RESTAURANT

A LOCATION

After it first opened its doors in 1966 in Bergamo (Italy), extended to St Moritz (Switzerland) and Shanghai (China), and been awarded 8 Michelin stars

in total between them, Da Vittorio has opened their latest restaurant within The Reverie Saigon Hotel, situated in the heart of Ho Chi Minh city

Cuisine: Italian fine dining

Location: Level B1, 1 & Mezzanine of Times Square VietNam

57 – 69F Dong Khoi street, District 1, Ho Chi Minh city

Capacity: 86 persons

Opening hours: 5:30 pm – 10:00 pm (closed every Sunday)

Telephone: (+84) 28 3823 6688

Email: DaVittorio@thereveriesaigon.com

B DECORATION

Covering an area of 1,000 square meters, Da Vittorio Saigon is set on two floors in a luxurious and elegant space, featuring the stunning beauty of the famous Italian furniture collection and the intricate mosaics in the interior The restaurant has a capacity of 86 guests, including:

Too long to read on your phone? Save

to read later on your computer

Save to a Studylist

One main lobby area that can accommodate up to 35 guests

6 private dining rooms, suitable for company parties or intimate family gatherings

An American-style bar for intimate meetings or exclusive cocktails

4 private spaces for romantic dates

C TOURIST ATTRACTIONS

The restaurant is located in the center of the city, so there are several places customers can visit before or after the meal, such as Bitexco Financial Tower, Nguyen Hue walking street, Sai Gon Waterbus Station, the neoclassical Central Post Office, so on

D MENU

Chef Matteo Fontana, dispatched from Da Vittorio, together with Restaurant Manager Luigi Antonio Valentini, has created a high-end Italian dining experience made from high-quality imported ingredients and locally sourced ingredients, which touches all the senses, while still imbued with family traditions

A signature-tasting menu is offered alongside a more conventional a la carte menu

(Includes 6-20 dishes with small servings, meticulously elaborated) …

… and a range of 400 award-winning labels await Saigon’s wine lovers.

Notes: Please keep in mind the following when making an order

OUTLINE TOPIC 4:

Student A: You are a staff work in the restaurant taking a guest booking by

phone, and giving all information as the guest requests Give solutions when the restaurant is fully booked/ closed

Student B: You are a guest calling to the restaurant book a table and a car park.

You don’t know the restaurant’s address, open and close time, car park, etc

Booking a table for guest by phone

Pick up the phone before 3 rings

Answer the phone / Greet customer in friendly

− Good morning/good afternoon/good evening, Da Vittorio restaurant How can I help you?

Respond to all customer’s questions

− Restaurant’s opening time

− Restaurant’s address

− Parking place

Check the table's status based on the date selected by the customer

− Please let me check again

− Allow me to check again

Recommending nearby attractions as the guest request.

Confirm guest’s information

− Name

− Arrival time

− One table for two

Thanks to the customer for choosing you and finishing the conversation

− Thank you for calling.

− Thank you for choosing us.

CONVERSATION THE CONVERSATION:

Phuong Anh: Staff (S) – Vy Kiet: Caller (C)

S: Good morning, Da Vittorio restaurant, Phuong Anh’s speaking How can I

help you?

C: Hello, I’d like to make a reservation, please What time do you open? S: We open from 5:30 pm to 10:00 pm.

C: What is your address?

S: It’s 57 – 69F Dong Khoi street, District 1, Ho Chi Minh city We’re on levels

B1, 1, and the mezzanine of Times Square Vietnam

C: Is there any parking space?

S: Yes, there are three basements available for parking They are on floors B1,

B2, and B3

C: I see I’d like to book a table for two at 7:30 pm on Sunday 6 November,th

please

S: I’m sorry, sir Unfortunately, we close every Sunday.

C: Oh, then how about Saturday the 5 ?th

S: One moment, sir Allow me to check again

S: We do have tables on the 5 th

C: Great And are there any interesting places nearby? My friend is going home

soon, so I want to take her to some places

S: Yes, there are several places you could visit after the meal, like the

neoclassical Central Post Office, Nguyen Hue walking street, or Ho Chi Minh City Opera house

C: Thank you, I’ll keep that in mind.

S: So that’s a table for two at 7:30 pm on Saturday the 5 of November Is thatth

right?

C: Yes.

S: Can I have your name, please?

C: Kiet

S: How do you spell that, sir?

C: K I E T

S: OK, we look forward to seeing you on Saturday the 5 of November Thankth

you for choosing Da Vittorio

S: Have a good day, sir.