OVERVIEW OF ORGANIZATION
History of establishing and developing
Opened in 2005 and renovated in 2015, the 245 room Park Hyatt is the only recently built Saigon property to acknowledge the locale’s French colonial architectural heritage in its design.
Located in the heart of the city on bustling Hai Ba Trung Street, this area offers convenient walking access to shopping, dining, bars, and local attractions However, it overlooks a neglected and often unpleasant car park behind the iconic Opera House, which is in dire need of improvement.
Figure : The Introduction on Park Hyatt Saigon Website
One of the most captivating features of the hotel is the memorial located at its entrance, which honors the tragic events of Christmas Eve 1964 Originally the Brinks Hotel Officer’s Quarters, a US military accommodation since the early 1960s, the site was the target of a Viet Cong car bomb that killed thirteen Vietnamese and two American servicemen This attack was part of a broader wave of violence against the US-backed South Vietnamese regime The memorial serves as a reminder of the Viet Cong's actions against US forces, while the original Brinks Hotel building has since been replaced by the Park Hyatt Hotel.
Career development in the Front Office Department at Park Hyatt Saigon Hotel focuses on enhancing employee skills and providing growth opportunities The hotel emphasizes training programs that equip staff with essential customer service and communication abilities Mentorship initiatives are also in place to guide employees in their career paths By fostering a supportive work environment, Park Hyatt Saigon encourages staff to pursue promotions and professional development This commitment to career advancement not only benefits employees but also enhances the overall guest experience, making the hotel a leader in the hospitality industry.
Hotel and Outlets Description
The Park Hyatt underwent extensive renovations in 2015 refreshing the look and room amenities.
Career development in the Front Office Department at Park Hyatt Saigon Hotel is essential for fostering professional growth and enhancing guest experiences The hotel offers a range of training programs and mentorship opportunities that empower employees to advance their skills and knowledge in hospitality By focusing on leadership development and customer service excellence, staff members are equipped to take on greater responsibilities and achieve their career aspirations The supportive work environment encourages continuous learning and collaboration, making Park Hyatt Saigon a prime destination for those looking to build a successful career in the hospitality industry.
The Park Hyatt hotel lobby offers a charmingly cozy and minimalist atmosphere, providing a refreshing contrast to the lavishness often found in other five-star hotels in the area This inviting ambiance perfectly encapsulates the overall Park Hyatt experience.
Career development in the Front Office Department at Park Hyatt Saigon Hotel focuses on enhancing employees' skills and providing opportunities for growth The hotel emphasizes training programs and mentorship to foster professional advancement Staff members are encouraged to pursue certifications and participate in workshops that align with their career goals By creating a supportive environment, Park Hyatt Saigon aims to cultivate talent and retain skilled professionals in the hospitality industry This commitment to career development not only benefits employees but also enhances the overall guest experience at the hotel.
Experience unparalleled luxury at Park Hyatt Saigon, a premier hotel located in District 1, featuring 245 rooms, including 23 newly renovated suites The French-colonial style accommodations blend traditional elegance with modern amenities, such as in-room mini iPads, Nespresso machines, and sensor lighting Guests seeking extra space will appreciate the suites, which include a separate living area and a curated selection of art and handcrafted items by renowned Vietnamese artists.
Career development in the Front Office Department at Park Hyatt Saigon Hotel is essential for fostering professional growth and enhancing guest experiences The hotel prioritizes training programs and mentorship opportunities to equip staff with the necessary skills and knowledge By promoting a culture of continuous learning, employees are encouraged to pursue advancement within the organization The Front Office team plays a pivotal role in creating memorable stays for guests, making their development crucial for the hotel's success Investing in employee growth not only benefits individuals but also contributes to the overall excellence of Park Hyatt Saigon Hotel.
1 King Bed Garden View 1 0 2 Twins Bed
Career development in the Front Office Department at Park Hyatt Saigon Hotel is essential for fostering professional growth and enhancing guest experiences The hotel emphasizes training programs and mentorship opportunities to equip staff with the necessary skills for advancement By focusing on personalized career paths, employees can explore various roles within the department, ensuring a dynamic and engaging work environment Continuous learning and development initiatives not only improve employee satisfaction but also contribute to the hotel's reputation for excellence in service.
Career development in the Front Office Department at Park Hyatt Saigon Hotel emphasizes the importance of professional growth and skill enhancement The hotel provides comprehensive training programs and mentorship opportunities to support employees in advancing their careers By fostering a collaborative environment, team members are encouraged to share knowledge and best practices Additionally, Park Hyatt Saigon promotes internal promotions, allowing staff to climb the career ladder within the organization Overall, the hotel is committed to nurturing talent and ensuring that employees reach their full potential in the hospitality industry.
Xuan Spa at Park Hyatt is a serene retreat in the Mekong Delta, featuring four private treatment rooms equipped with state-of-the-art amenities The spa's design is inspired by the region's natural beauty, incorporating fresh herbs, local grains, and fruits to create a rejuvenating experience that awakens the senses and revitalizes the spirit.
Xuan Spa provides a unique pathway to holistic wellness, drawing inspiration from traditional Vietnamese beauty and health practices Each experience at Xuan Spa is meticulously crafted using premium floral, botanical, and mineral resources sourced from the Mekong region.
Career development in the Front Office Department at Park Hyatt Saigon Hotel is essential for fostering a skilled and motivated workforce The hotel offers various training programs and mentorship opportunities to enhance employees' skills and knowledge By prioritizing professional growth, Park Hyatt Saigon ensures that team members are well-equipped to provide exceptional guest experiences Additionally, a clear career progression path is established, allowing employees to envision their future within the organization This commitment to career development not only boosts employee satisfaction but also contributes to the hotel's overall success in the competitive hospitality industry.
After a hectic day of work or leisure, unwind with a refreshing swim in our 20-meter outdoor pool or bask in the tropical sun on our cozy lounge chairs Enjoy poolside service featuring a variety of thirst-quenching beverages and light snacks, including fruit juices and delightful cocktails, to satisfy your cravings.
Situated on the 3rd floor, the Park Hyatt fitness center spans 170 sq m (1,830 sq ft) and is equipped with state-of-the-art Life Fitness cardio machines, each featuring personal LCD screens and headphones Enhancing the overall experience, the fitness center also provides amenities including personal lockers, complimentary bottled water, and towels.
Park Hyatt features a dedicated 24-hour Concierge service to assist with all business needs, complemented by a full-service business center on the lobby level This satellite office provides essential services, including faxing, copying, translation, and computer workstations equipped with high-speed internet access.
Career development in the Front Office Department at Park Hyatt Saigon Hotel focuses on enhancing employee skills and fostering professional growth The hotel provides comprehensive training programs and mentorship opportunities to support staff in achieving their career goals By prioritizing personal development, Park Hyatt Saigon cultivates a motivated workforce dedicated to delivering exceptional guest experiences The emphasis on continuous learning and advancement ensures that employees are well-prepared to meet the demands of the hospitality industry.
Experience a diverse culinary journey at Park Hyatt Saigon, where Square One serves exquisite Vietnamese and French cuisine, while Opera delights with traditional Italian dishes in a cozy trattoria atmosphere For an exciting night out, visit 2 Lam Son, the vibrant hotspot of Ho Chi Minh City, featuring a DJ on weekends and signature martinis or premium champagne Additionally, enjoy live music performances every evening at the elegant Park Lounge, which also hosts a French-inspired Afternoon Tea buffet from Friday to Sunday.
OVERVIEW OF FRONT OFFICE DEPARTMENT
Overview
The front desk is a crucial department in the hotel industry, serving as the first point of contact for guests upon arrival This team is highly visible and plays a vital role in creating a positive first impression for visitors.
The Front Office serves as the welcoming face of the hotel, greeting guests during check-in and check-out while addressing their needs directly As the first point of contact, Front Office staff significantly influence the initial guest experience and can impact various hotel services, including revenue generation, food and beverage, and entertainment This department acts as a vital link between customers and the business, shaping perceptions and enhancing overall satisfaction.
Take a closer look, some functions of the Front Office Dept are:
Providing information, referrals and advice to customers about hotel services.
Receive and promptly resolve complaints of the hotel.
Receive reservations and arrange rooms for guests.
Coordinate with other departments of the hotel to ensure the requirements of the customers during their stay at the hotel.
Do check in and check out procedures when the customers arrive and leave Reception is not an easy job, requiring you to have the right elements:
Effective communication is essential for hotel receptionists, who interact with numerous guests from diverse backgrounds daily Strong communication skills not only facilitate smooth interactions but also create a positive and lasting impression on visitors.
Persuasion skill: This is an important factor for you to persuade customers to use more of the hotel services, contributing to increase revenue for the hotel.
Problem solving skills: This factor helps you to solve all complaints, questions as well as problems arising from customers, creating a good impression on customers.
Career development in the front office department at Park Hyatt Saigon Hotel is essential for fostering professional growth and enhancing guest experiences The hotel emphasizes continuous training and skill-building opportunities for its staff, ensuring they are equipped to provide exceptional service Mentorship programs and performance evaluations are integral to identifying individual strengths and areas for improvement By investing in employee development, Park Hyatt Saigon not only boosts morale but also improves overall operational efficiency, making it a premier destination for both guests and talented professionals in the hospitality industry.
Department structure and explanation
Career development in the front office department at Park Hyatt Saigon Hotel is essential for fostering professional growth and enhancing guest experiences The hotel provides various training programs and mentorship opportunities, enabling staff to advance their skills and knowledge in hospitality By focusing on employee engagement and continuous learning, Park Hyatt Saigon creates a dynamic work environment that encourages career progression This commitment to development not only benefits employees but also contributes to the hotel's reputation for exceptional service.
A front office manager is a key figure in an office setting, responsible for ensuring a professional work environment, supervising staff, and providing essential administrative support This role encompasses a wide range of responsibilities, typically determined by the company owner.
Assistant Front Office Manager( AFOM)
The Assistant Front Office Manager plays a crucial role in overseeing office operations when the front office or resident manager is unavailable This position involves supervising front desk staff, addressing guest concerns, and managing payment processing to ensure a seamless experience for visitors.
The hotel Receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guest, with the hotel’s vision and values on customer satisfaction.
The main purposes of the hotel reception area’s staff are to respond courteously to guests’ requests, take part in the general working of the reception desk.
Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times.
A hotel cashier is responsible for collecting payments from guests for their accommodations and additional services, such as parking, valet, room service, and communication fees They also maintain accurate records of all financial transactions conducted at the front desk to ensure proper accounting and reporting.
This position involves monitoring room statuses, including pre-booked, available, and rooms that require cleaning, as well as managing guest check-ins Responsibilities also include addressing booking-related issues, processing prepayments, facilitating schedule extensions, and coordinating room arrangements for guests.
Career development in the Front Office Department at Park Hyatt Saigon Hotel is a vital aspect of fostering employee growth and enhancing service excellence The hotel emphasizes ongoing training programs, mentorship opportunities, and performance evaluations to support staff in achieving their professional goals By cultivating a culture of continuous learning, Park Hyatt Saigon not only boosts employee satisfaction but also ensures high-quality guest experiences The Front Office team is encouraged to take on diverse roles, which enhances their skills and prepares them for advancement within the organization Ultimately, the commitment to career development reflects the hotel's dedication to maintaining its reputation as a premier hospitality destination.
The hotel operator is responsible for managing incoming calls, directing them to the appropriate departments within the hotel This role involves recording messages for both customers and staff, ensuring that communications are efficiently forwarded to the requested locations Additionally, the switchboard department oversees the management and recording of billable calls made by customers, ensuring accurate tracking and billing.
A Guest Relation Officer, often referred to as a Guest Relation Coordinator or Specialist, plays a crucial role in the hospitality industry by providing exceptional customer service They are responsible for greeting hotel guests, escorting them to their rooms, and assisting with reservation arrangements By focusing on guest satisfaction, Guest Relation Officers ensure that visitors have a pleasant and memorable stay at the hotel.
Our hotel offers comprehensive customer counseling throughout their stay, ensuring a warm welcome for all guests and seamless assistance during check-out We provide detailed information about our hotel’s features and highlight nearby entertainment options to enhance the overall experience.
A night auditor serves as the initial contact for late-night hotel guests, overseeing various elements of their stay In addition to performing front desk duties, the night auditor is responsible for reconciling reports from the previous day's shifts.
A bellman, also known as a bellboy, is a hotel porter responsible for assisting guests with their luggage during check-in and check-out Typically dressed in a uniform, including a distinctive bell-boy hat, bellmen play a crucial role in enhancing the guest experience at hotels.
Career development in the Front Office Department at Park Hyatt Saigon Hotel focuses on enhancing employee skills and advancing their professional growth The hotel offers various training programs and mentorship opportunities to equip staff with the necessary tools for success By fostering a culture of continuous learning and development, Park Hyatt Saigon aims to create a motivated workforce that delivers exceptional guest experiences Employees are encouraged to set career goals and participate in performance evaluations to track their progress Overall, the Front Office Department is dedicated to nurturing talent and promoting career advancement within the hospitality industry.
After careful consideration, I have decided to join the Reservation team, as it plays a crucial role in managing guest bookings for hotels The Reservation team enables hotels to monitor future guest numbers, facilitating effective planning to ensure room availability upon arrival This proactive approach not only maximizes room capacity and revenue but also allows the hotel to meet and satisfy guest needs while coordinating various activities within the establishment.
R On the contrary, the poor booking system will reduce the occupancy and hotel revenue, even more make a bad impression on guests.
PLAN TO ACHIEVE THE GOAL
Conclusions: summarize all content of report shortly 0.5
Career development in the Front Office Department at Park Hyatt Saigon Hotel is essential for fostering professional growth and enhancing service quality The hotel emphasizes continuous training and mentorship programs to equip staff with the necessary skills and knowledge Opportunities for advancement within the department are abundant, encouraging employees to pursue leadership roles By prioritizing employee development, Park Hyatt Saigon not only improves guest experiences but also cultivates a motivated and dedicated workforce, contributing to the hotel’s overall success.
1 History of establishing and developing 5
CHAPTER 2: OVERVIEW OF FRONT OFFICE DEPARTMENT 20
3 SWOT analysis (Strengths- Weaknesses- Opportunities- Threats) 24
CHAPTER 3: PLAN TO ACHIEVE THE GOAL 27
Career development in the Front Office Department at Park Hyatt Saigon Hotel focuses on enhancing employee skills and fostering professional growth The hotel offers comprehensive training programs, mentorship opportunities, and clear career progression paths By prioritizing staff development, Park Hyatt Saigon ensures exceptional service quality and employee satisfaction Continuous learning and development initiatives create a dynamic work environment, empowering team members to achieve their career goals within the hospitality industry.
The year 2020 has been marked by numerous disasters, with the COVID-19 pandemic being one of the most significant Strategies implemented to curb the spread of the virus, such as community lockdowns and travel restrictions, have led to the temporary closure of many hospitality businesses and a drastic decline in demand for those that remained operational According to the United Nations World Tourism Organization, international tourist numbers are expected to drop by 20% to 30% in 2020 compared to the previous year, a stark contrast to the 0.4% decline seen during the SARS outbreak in 2009 The hospitality sector, which contributes 10% to global GDP, is projected to suffer severely, with international tourist arrivals in Vietnam anticipated to fall by over 80% and domestic tourism by 45%, resulting in estimated losses of up to $23 billion.
The industry is currently at a critical juncture, with little indication of a recovery in the near future As a newcomer, I recognize that I have a long journey ahead to confront these challenges.
Despite the decline in hospitality studies among 12th-grade students due to COVID-19 fears of future unemployment, I remain optimistic I believe that advancements in technology will help the world recover, and the hospitality industry will emerge even stronger Once people have the opportunity to venture out again, they will embrace travel and experiences with enthusiasm.
As I prepare for a career in the Front Office department at Park Hyatt Saigon Hotel, I recognize the importance of acquiring the necessary knowledge, skills, and experiences My initial class related to my profession, coupled with guidance from my lecturers, has helped me envision my future growth I have developed a strong interest in this field and believe my planning abilities and communication skills make me a suitable candidate In this report, I will outline my career development plan, detailing the steps I need to take during my university studies and the five years following graduation to ensure my success in the Front Office department.
Career development in the Front Office Department at Park Hyatt Saigon Hotel is essential for fostering professional growth and enhancing guest experiences The hotel provides various training programs and mentorship opportunities, enabling staff to develop essential skills in customer service, communication, and problem-solving By encouraging continuous learning and offering clear career pathways, Park Hyatt Saigon empowers employees to advance within the organization This commitment to employee development not only improves job satisfaction but also contributes to the overall success of the hotel, ensuring a high standard of service for guests.
1 History of establishing and developing
Opened in 2005 and renovated in 2015, the 245 room Park Hyatt is the only recently built Saigon property to acknowledge the locale’s French colonial architectural heritage in its design.
Located in the heart of the city on bustling Hai Ba Trung Street, this prime location offers convenient walking access to shopping, dining, bars, and local attractions However, it faces the challenge of overlooking a neglected and unpleasant carpark behind the iconic Opera House, which requires improvement.
Figure : The Introduction on Park Hyatt Saigon Website
The hotel's most notable feature is the memorial located at its entrance, which commemorates a tragic event from its history as the Brinks Hotel Officer’s Quarters, a US military accommodation established in the early 1960s On Christmas Eve 1964, a Viet Cong car bomb detonated near the lobby, resulting in the deaths of thirteen Vietnamese individuals and two American servicemen amidst rising violence against the US-aligned South Vietnamese regime This memorial serves as a reminder of the attack against US forces, while the original Brinks Hotel building was later demolished to make way for the Park Hyatt Hotel.
Career development in the Front Office Department at Park Hyatt Saigon Hotel is essential for fostering professional growth and enhancing guest service excellence The hotel emphasizes continuous training and skill enhancement, enabling staff to advance their careers effectively Opportunities for mentorship and leadership roles are readily available, encouraging employees to take initiative and develop their potential By prioritizing employee development, Park Hyatt Saigon not only improves job satisfaction but also elevates the overall guest experience, making it a premier destination in the hospitality industry.
The Park Hyatt underwent extensive renovations in 2015 refreshing the look and room amenities.
Career development in the Front Office Department at Park Hyatt Saigon Hotel focuses on enhancing employee skills and fostering professional growth The hotel provides comprehensive training programs, mentorship opportunities, and clear career progression paths to support staff in achieving their goals By prioritizing employee development, Park Hyatt Saigon cultivates a motivated workforce dedicated to delivering exceptional guest experiences This commitment to career advancement not only benefits employees but also strengthens the hotel's reputation in the hospitality industry.
The Park Hyatt hotel lobby offers a cozy and minimalist atmosphere, providing a refreshing contrast to the opulence often found in other five-star hotels in the area, and perfectly encapsulating the unique Park Hyatt experience.
Career development in the Front Office Department at Park Hyatt Saigon Hotel is essential for fostering professional growth and enhancing guest experiences The hotel offers various training programs and mentorship opportunities to equip staff with the necessary skills and knowledge Employees are encouraged to pursue continuous learning and take on new responsibilities, which can lead to promotions and career advancement By investing in their team, Park Hyatt Saigon not only improves service quality but also cultivates a motivated and skilled workforce, ensuring a positive work environment and exceptional guest satisfaction.
Discover an exquisite stay at Park Hyatt Saigon, a premier hotel in District 1, featuring 245 rooms, including 23 luxurious suites, all recently renovated The elegantly designed French-colonial style accommodations blend traditional comfort with modern amenities, such as in-room mini iPads, Nespresso machines, and advanced sensor lighting Guests seeking extra space will appreciate the suites, which offer a separate living area and a curated selection of oil paintings, antiques, lacquerware, and handcrafted embroidery by renowned Vietnamese artists.
Career development in the Front Office Department at Park Hyatt Saigon Hotel is essential for fostering professional growth and enhancing guest experiences The hotel prioritizes training programs that equip employees with the skills necessary for effective communication and exceptional service delivery Opportunities for advancement within the department encourage staff to pursue leadership roles, ensuring a motivated and skilled workforce By focusing on continuous learning and development, Park Hyatt Saigon not only improves employee satisfaction but also elevates the overall standard of hospitality provided to guests.
1 King Bed Garden View 1 0 2 Twins Bed