BUSINESS IMFORMATION SYSTEMS AND PROCESS KEY FEARTURES AND SOLUTIONS OF NHANH VN SOLFWARE TO IMPROVE THE EFFICIENCY OF CORE PROCESSES

Problem and the Purpose of the report Nowadays, in the digital age, fashion stores "race" for online business, multi-channel sales, and new business trends.. A tool to provide solutions

INTERNATIONAL SCHOOL

BUSINESS IMFORMATION SYSTEMS AND PROCESS

LECTURE : Lê Duy Tiến

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Support idea

On time (15/01/2022)

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Hồ Phương Linh Section 3 + Section 5

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Nguyễn Thu Phương Section 1 + Section 6

Make and Edit report Support on Section 3

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Trần Phương Thảo Section 4

Support idea on DSS

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Support idea on DSS

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TABLE OF CONTENTS

WORK BREAKDOWN STRUCTURE: 2

TABLE OF CONTENTS 3

SECTION 1: INTRODUCTION 6

1.1 Introduction about the company 6

1.2 Problem and the Purpose of the report 6

SECTION 2: BUSINESS MODEL CANVAS 7

SECTION 3 : BUSINESS PROCESS 10

1.1 Company’s functional areas and its business processes 10

1.2 Core business process which is a cross-functional business process of company with detail explanation 10

SECTION 4: KEY FEARTURES AND SOLUTIONS OF NHANH.VN SOLFWARE TO IMPROVE THE EFFICIENCY OF CORE PROCESSES 12

4.1 Introduction about Nhanh.vn 12

4.2 Order management problems and solutions 14

4.2.1 Sale/Store management system 15

4.2.2 Fanpages management system 17

4.2.3 Delivery management system 18

4.2.4 API of E-Commerce Platforms 18

4.3 Employee managent problems and solutions 19

4.3.1 Saler management 19

4.3.2 Customer care and Marketing 20

4.3.3 Statistics and Accounting report 21

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SECTION 5: BUILDING DSS 22 SECTION 6: CONCLUSION 24 REFERENCE 25

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LIST OF FIGURE

Figure 1: Core business process 11

Figure 2: Closed cycle of omnichannel sales management method 12

Figure 3: Item Status view 15

Figure 4: Billing 16

Figure 5: Orders Status 16

Figure 6: Messages 16

Figure 7: Campaign Settings 16

Figure 8: Accounting View 17

Figure 9: Analytic view 17

Figure 10: Employees management 17

Figure 11: Delivery process 18

Figure 12: Original Data 22

Figure 13: Goal Seeking 1 23

Figure 14: Goal Seeking 2 23

Figure 15: Scenario Summary 24

Figure 16: Business Graphic 24

LIST OF TABLE Table 1: Business Model Canvas 8

Table 2: Company’s functional areas and its business processes 10

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SECTION 1: INTRODUCTION

1.1 Introduction about the company

Shop Kio Fashion with the website name Kiofashion.com is an online fashion shop established

on December 15, 2021 Kio Fashion develops an online sales system, delivers goods to consumers nationwide in order to create maximum shopping convenience for customers

Derived from the idea of bringing perfect beauty and easy shopping convenience to consumers nationwide At the same time, so that customers have many options for their own fashion style

The products at Keng Fashion are searched by the shop owner to select a variety of designs according to the most "HOT" fashion trends on the market Kio's product lines are constantly diverse in styles and designs from shirts, t-shirts, jackets, vests, jeans, trousers, khaki pants to extremely stylish fashion accessories, socks and socks both create perfect beauty, modern, stylish for young people

Products are imported directly from prestigious fashion labels of Hong Kong, Shanghai, and Guangzhou with the criteria "No intermediaries - Reasonable prices - Guaranteed quality"

- The staff is enthusiastic, dynamic, adaptable and flexible to the circumstances

- Always update new styles, trendy fashion

- Communication on many quality advertising channels

1.2 Problem and the Purpose of the report

Nowadays, in the digital age, fashion stores "race" for online business, multi-channel sales, and new business trends At the same time, the application of technology solutions to sales is extremely necessary and is one of the decisive factors for the success of fashion stores One tool

to help manage all business activities A tool that constantly updates with new sales features A tool to provide solutions for online sales management, multi-channel sales, minimize errors,

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loss of revenue And a lot of features are integrated in one smart software

The purpose of this thesis is to explicitly research and consider business process of our company Based on studying the current state of Kio Fashion Company business information systems and processes The study analyzes the business information systems and processes which are outdated in online sales operations Thereby, giving some suggestions and solutions that can create an appropriate and practical information system for the company's operations to maintain and strengthen their market position

SECTION 2: BUSINESS MODEL CANVAS

BUSINESS MODEL CANVAS

- Logistics Service

Providers Firms that –

provide logistics

services; they include

line haul service

that provide product

for company; the

factory offers a variety

of clothes at reasonable

prices

- Marketing Affiliates

– Firms that promote

the company’s sellers

by placing marketing

- Marketing: Implement promotional activities to increase recognition as well as find and attract customers

- Sales: Product consulting, sales

- Warehouse & Logictisc:

Sound logistics and speedy delivery

- Friendly consumer community

- Men

- Women

- Children

- Finance and Accounting:

Sales profit management

- Website

- Variable: Labor, shipping/packing, warehouse

- Fixed: Rent, marketing, salaries and utilities

- Profit is 2/3 of revenues (Instant payment)

Designed by: The Business Model Foundry (www.businessmodelgeneration.com/canvas) Word implementation by: Neos Chronos Limited (https://neoschronos.com) License: CC BY-SA 3.0

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SECTION 3 : BUSINESS PROCESS

1.1 Company’s functional areas and its business processes

Warehouse • With clothes imported from China: after the

goods arrive at the port, they return to the Vietnamese warehouse, check the quality as well as the quantity, disassemble the shipment and divide the number of models

Sales & Marketing • Marketing: set up a campaign, set a target,

locate a group of potential customers, then run the campaign to pull customer data

• Sales: After the marketing pulls in the data, the seller is responsible for advising on product details and selling them to customers

Accounting • Its responsibilities include accounts, paying

bills, billing clients and customers, tracking assets and expenditures, managing payroll and keeping track of critical tax documents

• Evaluating employees’s job performance

• Enrolling employees in benefits plans Customer care department • Handling complaints from customers about

faulty, redundant or missing or wrong orders

• Taking care of customers after purchasing

Table 2: Company’s functional areas and its business processes 1.2 Core business process which is a cross-functional business process of company with detail explanation

Digital Marketing

Set campaign and target, run ASD

Customer file

Order success Interest

products

Pay:

Cash/transfer Has received

goods

Verific order successful Collect customer

information to make orders

Check quantity of product in warehouse

Get product information and advice

Payment of receipts and payable expenses

Revenue summary at the end of the month

Pack and send

to the delivery unit

Peel off each type

of product Imported

consignment

Order tracking: delivered or delayed

Handling complaint orders

Customer care deparment

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Figure 1: Core business process

The digital marketing department builds marketing strategies for products, communication programs, and promotions according to the company's orientation

Plan and target, implement advertising campaigns for the Company's products on Online channels The digital marketing department builds marketing strategies for products, communication programs, and promotions according to the company's orientation Plan and target, implement advertising campaigns for the Company's products on Online channels At the end of this program, the digital marketing department will collect a file of customers who are really interested and have a need

to use the company's products Then, Sales Department receives customer information to advise products, create and send orders The warehouse department directly checks the quantity of products to be sold from the sales department If they successfully close the order, the warehouse department continues to package and send to the customer The customer care department will track the order journey and handle customer complaints It is then passed to the Accounting Department to check the customer's credit when approved will generate an invoice for the customer After credit approval, this department will summarize the revenue and make accounting

SECTION 4: KEY FEARTURES AND SOLUTIONS OF NHANH.VN SOLFWARE TO IMPROVE THE EFFICIENCY OF CORE PROCESSES

4.1 Introduction about Nhanh.vn

Figure 2 Closed cycle of omnichannel sales management method :

Nhanh.vn is there to solve problems for shop owners and sellers For a shop owner, when starting a business, it is usually a small business, so when it comes to managing products, revenue and expenditure records, employees, etc., it is not complicated

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However, when you have a stable business and want to expand your business model, things like the above are very difficult to manage, if not careful, it will lead to loss of goods, unclear cash flow, failure to manage all employees salesperson, As for the sales person, one day must know clearly the amount of goods sold, the revenue sold and when the shops sell online, they also have to check the customer's inbox as well

as the quantity of goods sold on Facebook, e-commerce platforms to close orders and deliver to customers Therefore, it will sometimes lead to missed orders, not enough statistics on the amount of goods they have sold, customer information may

be wrong,…

This is a multi-channel sales management software - a tool to help manage business easily with technology to store and process data anytime, anywhere Help managers track and control business in the most effective way, help salespeople work faster, do more productive work

Currently, Nhanh.vn is a chain of four- -one service sales management solutions inincluding: sales management software, web design, Facebook page management software and shipping services

• Manage all sales channels

Nhanh.vn has the function of “Synchronizing” data (customer information, products, inventory) on all sales channels: Facebook, stores, Website, e-commerce platforms (Lazada, Shopee, adayroi, vatgia) ) is trusted by many brands This feature of Quick.vn allows users to do most of the sales work on just one software

Just put product information ONCE ONLY on Facebook store, Website, Zalo and commerce platforms will be updated accordingly

e-In addition, Nhanh.vn also helps shop owners control goods accurately to "each location" with the feature of managing goods with separate barcodes (IMEI) to help pick up goods and find goods for customers fast, save more time

Just SAVE customer information ONCE ONLY, customer information will be saved and appear in the next transactions in channels

Just ENTER the inventory number ONCE, the inventory number will be updated accurately on all sales channels

Only need 1 SOFTWARE, control revenue at all channels for shop owners to actively control effective channels, thereby having appropriate development directions for that channel

Just need 1 SOFTWARE, check stock on all warehouses at the same time With just a barcode, a Nhanh.vn account staff can set up and check inventory at the same time at many stores Besides, after the goods check process is over, Nhanh.vn automatically aggregates the single inventory checks on the system into a general inventory with accurate reports of each item type for shop owners to easily follow

tracking capture Thanks to that, the actual inventory is counted quickly and accurately, without wasting time manually counting Support with management software also helps you cut from 1 to 2 warehouse employees

• “Actively” chooses many different shipping units

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Nhanh.vn helps you connect with shipping units quickly, easier and simpler thanks to the full initiative in deciding the carrier, shipping fee and COD payment time (Nhanh.vn transfers) COD 5 times/month for shop owners) By manually choosing the optimal shipping unit, you can save on the difference between carriers

Besides, Quick.vn offers you regular discounts and incentives of each carrier - Atleast 5% in the first 3 months of use Therefore, you can save up to 20,000 VND/each order

At the same time, Nhanh.vn staff will work directly with the shipping unit until the order is delivered to the customer Therefore, any errors arising during the delivery process will be handled in a timely manner, ensuring that the goods reach the customers in the most convenient way

• Manage multiple Fanpage, Website

Owning many Fanpages/Sales Websites makes many shop owners in trouble when they miss customers, lose customers because they can't reply or can't hide comments containing customers' phone numbers

Convenient sales management software Nhanh.vn solves all these problems with preeminent features:

Comment/inbox management: Automatically download comments, separate

inboxes of messages, comments and chat items for easy management to avoid order errors Mark which orders are closed, avoid duplicating customers

Hide facebook comments to avoid customer robbery: Automatically download,

hide comments with content that the store wants to hide, minimizing customer robbery Protect customer reputation

Auto reply: Nhanh.vn supports creating many sample messages at the same time and

proactively sending them to customers

Customer information management: Automatically get customer information to

create orders or classify customers as required

4.2 Order management problems and solutions

When it comes to maintaining a business, there are lots of tasks and adjustments that require both constant mental awareness as well as business insights It is safe to say that running a business is tough

While managing the shop and storage, many things could go wrong For example:

• Missing/Duplicated selling order

• Confusing item status in storage (Selling, stocking/not for sale, Selling at a discount, complimentary item, )

• Confusing types of item, this occurs when there are lots of similar items

• Items in stock don’t add up, items are lost due to thieves or mistakes made by staff or other entities