Internship report company hoang gia industry and trading company limited

TABLES OF CONTENTSIntroduction List of abbreviations List of tables and charts PART 1: OVERVIEW OF HOANG GIA INDUSTRY AND TRADE COMPANY LIMITED 1.1.. The theme summarizes management theo

VIETNAM UNIVERSITY OF TRADING

TABLES OF CONTENTS

Introduction

List of abbreviations

List of tables and charts

PART 1: OVERVIEW OF HOANG GIA INDUSTRY AND TRADE COMPANY LIMITED

1.1 Formation and development of Hoang Gia Company

1.1.1 General introduction about Hoang Gia

1.1.2 Foundation history and major business areas

1.2 Organizational structure

PART 2: BUSINESS ACTIVITIES OF HOANG GIA COMPANY

2.1 Core markets and services

2.1.1 Core markets

2.1.2 Core services

2.1.3 Customers

2.2 Business operating status of the company

2.2.1 Business results in the period of 2012 – 2013

2.2.2 Achievements in the period of 2012- 2013

PART 3: HOANG GIA COMPANY’S EXISTING PROBLEMS

3.1 Using English in business

3.1.1 Using English status in business

INTRODUCTION

In the context of international integration, Vietnam has entered the period of renewal The process of national urbanization and industrialization requires the massive

exploitation of natural resources, causing series of environmental changes

Environmental pollution becomes a big challenge that our country has been facing

recently

The theme summarizes management theory and studies human resources situation ofhuman resource management in Hoang Gia industry and trade company limited throughthe analysis of the application of human resources management policies, the situation ofthe implementation of the human resources managing functions and the results reflected

in the production and business results Accordingly, this situation shows us the overalland fairly accurate assessment in terms of achievements and weak aspects of the policies

in using human resources of the company Based on that, it is necessary to combine theuse of management theory and practice of human resources in order to find somesolutions to improve the efficiency of human resources most effectively and specifically.Being recommended and allowed by English Department – Vietnam University of Trade,

I have gratefully experienced as an intern in Administration Office of Hoang Gia industryand trading company limited After one month (from 04/01/2016 to 28/01/2016), underthe valuable support and instruction of managers and colleges in the company, I was able

to apply the knowledge obtained at university into practice, meanwhile collecting basicinformation to complete the internship report

I would like to express my gratitude towards teachers at English Department – VietnamUniversity of Trade as well as my managers and colleges in Hoang Gia Especially, Iwould love to express my sincere thanks to my beloved supervisor – Mrs Dao PhuongMai who has helped me a lot to fulfill the report I look forward to receiving commentsand suggestions in order to perfect the paper

Hanoi, January 28th, 2015

Student Phan Thi Quyen

LIST OF ABBREVIATIONS

Hoang Gia Hoang Gia Industry and Trade Company Limited

No Number

VND Vietnam Dong

LIST OF TABLES AND CHARTS

Image 1.1: Logo of Hoang Gia

Diagram 1.1: Organizational chart of Hoang Gia

Diagram 1.2: Some typical partners of Hoang Gia

Table 1.1: Company’s business result in the period of 2012 – 2013 (VND)

Table 1.2: Revenues of major business fields (VND)

Table 1.3: The state of labor use and number of workers paying social insuranceTable 1.4: The worker’s qualifications until December 2013

Table 1.5: Indirect management team and its percentage over the company gross labor

PART 1: OVERVIEW OF HOANG GIA INDUSTRY AND TRADING COMPANY LIMITED.

1.1 Formation and development of Hoang Gia Company

1.1.1 General introduction about Hoang Gia

Company’s name: HOANG GIA

INDUSTRY AND TRADE COMPANY

Producing and business areas: Trading autos

Trading computers and office equipments

Trading transportation by taxis

Website: www.taxihoanggia.net

1.1.2 Foundation history and major business areas

Hoang Gia Industry and Trade Company Limited was founded in May 2009 After 4 years of development and business in various fields, Hoang Gia has achieved an array of great success With its business model which is the transport business in the form of taxis, the company has created a niche in customer satisfaction in Soc Son district as well

as internal Hanoi

Main products: Among the above fields of business, the transport of passengers by taxis

is mainstream With the various means of transport including over 100 small tourist vehicles with mainly 5-seat buses (Vios, Kia Morning, Chevrolet Spark) and 8-seat ones (Innova) To organize the management and operation of production and business, the company uses 3 forms as follows:

- Form of taxis: is the form in which business uses to manage the entire force transportingpassengers by taxis

- Form of subscribers: In this form, the vehicles will be assigned to each driver and the fleet who will cooperate with the drivers to seek customers Once customers want to rent

a car, then the fleet is responsible for trading and contracting with customers (including those that are driving self-tapping) After signing the contract with the customer, our team will assign each car to operate After each trip the driver must return trip payment ofsuch revenue for the company and the company will share turnover rate for drivers

- Form of allotment management: The company uses this form to take advantage of the dynamic driving properties on the market In this way the company will deliver the car to drivers to really self-preserve and self-seek client source Simultaneously the company also delivers revenue rate level in month for them to implement, drivers have pay

monthly enough revenue for the company, the company gives drivers such revenue allotment but tightly manages means technically

1.2 Organizational structure

Organizational structure of Hoang Gia:

Executive Committee of Hoang Gia Industry and Trade Company Limited has many practical activities, actively collaborated with management companies to take care of the material life and morale of workers

- Board members: Board members, including the members who are the highest

decision-making organ of the company

- Director: is the person who represents business owners Director take response with the

State management agencies in all business activities of enterprise that law provides Director is the person who contributes greatly to the success or failure of the business

Director

Call

Center

Sales Department

HR Administrative Department

Investigating and Traffic safety team

Accounting Department

Repairing workshop Department

Technical Department Council

Members

- Call center: Call centers of the taxis companies are the stage working directly with

clients, so communication behaviors of the employees in this department are "cared" verycarefully Call center is often divided into two levels: on the phone and operating To beable to sit in an executive position, phone staff often must undergo three years ofexperience or more, the executive team not only leads but also know the cultural placesand entertainment to attract foreign passengers

- Sales Department: Based on the production plan of company, sales department plans

market development, be directly responsible for the implementation of marketing

activities - advertising to customers and potential customers of the company to achieve sales goals, market share

- Technical Department: Advises the Board of Directors and implement the fields:

technology management for vehicles and radios, maintenance planning, safety

engineering – work wear, formulation strategy development and restoring and repairing old cars

- The investigating and traffic safety team: Examines the safety of the car exactly when

driving to report back to the Board of Directors to solve such problems and repair errors

on the radio and the defect on the meter

- HR Administrative Department: Organizes and use employees, address policies on

wages and remuneration, social insurance and allowances for the employees,

communicate with foreign customers Implement administrative management, staff management, recruiting, training to improve the skill and resolve salary and bonuses issue for staff and workers

- Accounting Department: manages the company’s capital which are fixed assets and

liquid assets Monitors and manages production and business paper in accordance withlaw The accounting department regularly updates the data in the account system Based

on accounting data to assess the business cycle Identifies profit and submits budget aswell as mission to provide documentation for the planning board and through the director

to check the financial status of the business, thus helping manage and use savings,rational principles materials, equipment and capital in production and business

- Repairing Workshop Department: Repairs the damaged cars of the company as well as

the customer's accident ones Restores old vehicles, maintenance system and the radiobroadcast column

CHAPTER 2: HOANG GIA’S BUSINESS PERFORMANCE

2.1 The markets and major products of the company

2.1.1 The company’s market

After 6 years of operation in the field of providing taxis services and trading transactions

to organizations as well as businesses and foreigners, Hoang Gia has established itself as

a firm position on the domestic market as well as abroad Hoang Gia has asserted himself

as a leading company in the field of taxis services and trading autos, computers, officeequipments and holding tours for organizations, individuals and enterprises

The company's main market is the domestic market, which extends from North toSouth However, the company focused on exploiting two major cities Hanoi and ThaiNguyen City because there are located most of businesses of the country such as:Samsung, Canon, Nikon,… that make easier and more convenient for advertisement andpromotion

Moreover, Hoang Gia also expands toward foreign markets by associating andcooperating with companies in Southeast Asia and some enterprises in Europe This willopen up a vast trading market and profitable advantages for the company in the future.2.1.2 The major products of Hoang Gia

Below is a list of the main products of the company:

1 Trading computers

2 Trading, transacting, leasing and consigning autos

3 Taxis services

4 Holding local and foreign tours

5 Trasporting and delivering Logisstics

In addition to these products which are manufactured directly at the workshop in Hanoi,Hoang Gia also co-product building automotive components, corporations leading autosand Vietnam as: Vinaxuki, Truong Hai Auto, Toyota, Hyundai, etc Hoang Gia conpanyhas built extensive product system and be capable to meet the needs of customers indomestics and foreign such as: tourism, transportation, automotive components, autos,etc.

2.1.3 Customers

In the early years of establishment, the company's clients are mainly small businessorganizations across the country However, after 6 years of operations, the company hasexpanded its domestic market in the entire country, so the number of the company'scustomers also increased significantly

The company's major customers are mostly government institutions, research centers,ministries and corporations in the country Some big and loyal customers of Hoang Giaare Petro Vietnam Insurance Joint Stock Corporation, Ministry of Science andTechnology, State Bank of Vietnam, etc

2.2 Current situation of business performance

2.2.1 Hoang Gia’s business performance in 2012, 2013, 2014

Table 1: The number, type, revenue of production and sales in the last 3 years

(Unit: VND) – Source: Business Department

Order Name of products Revenue (VND)

4 HOLDING LOCAL AND FOREIGN TOURS 48.000.450.000

5 TRANSPORTING AND DELIVERING

LOGISTICS

9.347.300.000

It can be seen that the sales revenue from the company's main products is considerable.These include the types of product to bring high revenue for company such as ‘trading,leasing and consigning autos’, ‘holding local and foreign tours’, etc In particular, thecategory offers the largest revenue is ‘trading, leasing and consigning autos’, reaching 50billion VND Next is ‘holding local and foreign tours’ that bring revenue of48.000.450.000 VND Other products have high revenues The lowest revenue belongs to

‘transporting and delivering Logistics’, only reached 9.347.300.000 VND in three years

Table 2: Financial report of the company in 2012, 2013 and 2014

(Unit: VND)- Source: Accounting Department

7 Net profit after tax 11,135,301,659 16,830,630,723 17,332,501,000

According to the financial report in three years 2012, 2013 and 2014 of Hoang Giaabove, we can easily identify that business performance tends to increase withremarkable figures Specifically as below:

Total assets of the company increase constantly from 2012 to 2014, estimated of6.532.532.844 VND This reflects the financial resources and facilities of the companyare more and more stable and increased over time Sales of the company from 2012 to

2013 increased significantly, from 40.185.893.569 VND to 52.531.526.469 VND Inspire

of due to the impact of the economic crisis in 2010, demand for products of the businessdid not drop From 2013 to 2014, total revenues of the company rose sharply, reaching14.265.494.451 VND

2.2.2 The labor situation and labor structure in 2012, 2013 and 2014

Table 3: Labor structure of the company in 2014 Source: Human Resource Department

Department Quantity

Quantity (person)

sector

221

College degree 44Intermediate level 56Unskilled workers 121

According the table of Labor structure of the company in 2014, we can see that theworkforce of the company is small but quite rich in expertise The total number ofemployees in 2014 was 284 people, including 53 people in the business sector and 221people in the manufacturing sector

As a company has the strength of marketing and sales, so qualifications required ofemployees is also quite high, this is the reason why Sale Department has up to 20 peoplewith university degree The number of workers with secondary and college level alsoaccounts for a high proportion of the labor structure of the company, concretely 100people The amount of unskilled workers is 121 people Most of the employees in thecompany are skilled, highly professional and have good experience

2.3 The achievements of the company

After years of operation, Hoang Gia has achieved success not only in terms of systemmanagement of the company but also the product distribution These successes ensurepermanence, stability and pave the way towards greater success in the future Currently,Hoang Gia has a solid background in finance and the perfect condition of facilities with asystem of organizational structured very closely with the technical departmentsundertaken by a team of the elite, capacity and experience in an optimal working