Hệ kinh doanh của trung tâm phân phối sản phẩm điện tử sanyo

1----Qmin 15' trung tam phan ph6i san phffm cua Sanyo • t • , Em xin chan thilnh earn on thffy co khoa cong nghl$ thong tin TntC1ngDHDL HUFLIT TP.. • Nguai dung c6 th~ khoi ph\lC va chai

BOG~ODVCvADAoTAO TRUdNG DAI HOC NGOAI NGU-TIN HOC TPHCM

DE TAl:

HE KINH DOANH eUA TRUNG TAM PHAN PHOI

SAN PHAM DI~:N TU SANYO

GIAo VIEN HUaNG DAN:

CO NGUYEN THl DIEM TIEN

SINH VIEN THl,fC HleN:

LE MINH TU DUY

TP HCM, 2002

Ph~n 2 : Philn tich hi~n tr~ng va nghien cuu kha thi 12

1 T'. om uQc cac van1 ' '" d;'e_cd h~'QI_rang, b ~UQC .16

I M6 hlnh quan ni~m dii' li~u 21

1 Sd 06 quan ni~m dii' li~u 21

2 Su'u li~u v~ cac thl;l'Cth~ 23

II M6 hlnh quan ni~m xii' 19 27

1 Sd06 quan ni~m xii'19 27

2 Su'u li~u v~ cac dong dii' li~u , kho dii' li~u va 6 xii' 19 40

II Thie't ke' giao di~n 66

1 Sd 06 phan ca'p man hlnh 66

I BQ soli~u thii' nghi~m III

II Tai li~u tham khao 120

1 Qmin 15' trung tam phan ph6i san phffm cua Sanyo

• t

• ,

Em xin chan thilnh earn on thffy co khoa cong nghl$ thong tin TntC1ngDHDL

HUFLIT TP H6 Chi Minh dii t~n tlnh d~y de>,truy~n d~t va trang bi kien thuc cho

chung em trong su6t b6n nam hQc vua qua

Em xin chan thanh earn on co Nguy~n Thi Di~m Tien dii nhil$t tlnh huang din,sua chua nhung thieu sot cua chung em mQt cach Cl;lth~, ti mI, dQng vien, giup dBd~ em co th~ hoan thanh t6t lu~n van t6t nghil$p nay

Tuy nhien , do day Ia lffn dffu tien em lam lu~n van, thC1igian cling nhu hi~ubiet con h~n che nen chi:ic chi:inkhong tranh khoi nhung sai sot Em kinh mong nh~ndUQcslf thong earn va nhung y kien dong gop tu quy thffy co va cac b~n

Sinh vien thlfc hil$n

LE MINH TV DUY

dn giai quye-t dai hoi thai gian va cong suc dang du'Qchoan toan vi tinh hoa Nh~rn giaiquye-t va'n d~ nay, rn9t trong nhung yeu du d~t ra cho nhung ngu'ai lam cong tac tin hQc1a lam sao chuy~n rn9t yeu c~u quan 1y sang rn9t ung d\mg tin hQc nh~rn giup cho vi~cquan 1y cua cac cong ty du'Qcd~ dang va thu~n ti~n han.

Ben qnh do, khong ai co th~ phu nh~n du'Qc 1Qikh to IOn rna tin hQc rnang ll,licho chung ta, d~c bi~t 1a Internet Internet cho bl,ln cho phep bl,ln truy xua't thong tin vatai nguyen toan duo Khong rai khoi nha ho~c van phang bl,ln co th~ tharn quan Phap,NMt Ban, ho~c ba't kl qu6c gia nao khac tren the- gioi Bl,ln co th~ truy c~p ngu6nthong tin kh6ng 16 cua cac tru'ang dl,li hQc, thu' vi~n ,bl,ln co th~ rnua s~rn, di chQ rnakhong phai ra khoi nha hay trao d6i voi bl,ln be d cach xa cii vang trai da't rn9t cach d~dang

Sit dl;lng Internet d~ tra cuu, trao d6i thong tin thay the- cho phu'ong thuc truy~n

th6ng 1a tra cuu tl,li ch6, trao d6i b~ng van ban, chung ttt da pha va slf th6ng tti cuakhong gian dja 1y, giarn bot chi pm di ll,li, thai gian, dam bao cung ca'p du'Qcrn9t 1u'Qngthong tin kh6ng 16, phong phu va 1uon du'Qc c~p nMt, dap ung du'Qc nhu du thong tinngay cang cao cua con ngu'ai

Vi~c n~rn b~t thong tin nhanh chong, cmnh xac va d~y du 1a ye-u to' thanh congtrong rnQi 1anh vlfc d~c bi~t trong kinh doanh thu'ong rnl,li Trong nhung narn g~n dayInternet da chuy~n tu nghien cuu sang thu'ong rnl,li Con so' khach hang doanh nghi~p

-.

\

•

Qmln 1)'1trung tam phan phoi san phffrn cua Sanyo

dang ki sU'dl,mg Internet ngay rang tang Cac nha kinh doanh da: tlm tha'y nhung cdhQi, hi~u qua rna Internet rnang 1<;li.Vl v~y ngay rang co nhi~u phffn rn~rn, h~ quan 1)'1xay d1,I'ngtren rn<;lngphl,lCVI,lcho hO<;ltdQng kinh doanh cua cac doanh nghi~p Khongnh~rn ngoai rnl,lc dich tren, d~ tai" Quan ly h~ th6ng kinh doanh eua trung Himphiln phol san ph~m di~n tit Sanyo" nh~rn khai thac nhung u'u di~rn, lQi ich to IOncua Internet giai quye't nhung ba't c~p hi~n nay trong va'n d~ quan 1)'1cua trung tam

VI thai gian va luQng kie'n thuc co h<;lnnen chung em chi xay d1,I'ngh~ thong quan 1)'1cua trung tam tren rn<;lngLAN ( rn<;lngCI,lCbQ ) M<;lngquan 1)'1CI,lCbQ cua trung tam co

dQ bao rn~t tu'dng doi cao nen chi cho phep nhung nhan vien cua trung tam co quy~nsU'dl,lng rnoi du'Qcdung, khong cho khach hang cua trung tam sU'dl,lng

T.P, H6 Chi Minh Thang 07 nam 2002

Sinh vien th\fe hi~n

LE MINH TV DUY

fiSP

• Cac may tinh ch~y dQc l~p ( Host)

• Subnet: h~ th6ng cac kenh truy~n va ph~n ttl' n6i ke't sao cho bfft kYHost nao ciing co th~ trao d6i dii' li~u voi tfft ca cac may con l~i trongm~ng

Phdn m~m : T~p hQp cac lOp philn m~m voi nhii'ng chuc nang ra rang, Cl;lth~ d~

giup user dung m~ng d~ dang, ti~n lQi, an toan, 6n dinh

Vi~c ke't n6i m~ng Ia mQt xu the' phat tri~n tfft ye'u nh~m nang cao hi~u qua stl' dl;lngmay tinh, dem de'n nhi~u lQi ich to lOn, m9t trong so' nhii'ng lQi ich to IOn do Ia chung cungcffp mQt moi tntong truy~n thong giii'a nhii'ng nguoi stl' dl;lng m~ng

Cae ang dl:lngdiln hlnh tren m{lng bao gam:

-Dung chung tai nguyen: bao g6m cac tai nguyen thuong thffy nhu : File, Printer, Fax,Modem, Computer Server, Database

-Truy xufft dii' li~u til xa :co hai chuang trlnh ph6 bie'n hi~n nay Ia FTP ( File TransferProtocol) va WWW ( World Wide Web)

-Thi hanh chuang trlnh til xa : Theo dai mQt chuang trlnh dang ch~y Ci may khac trenmay clla mInh

-Moi truong truy~n thong: bao g6m E-Mail, News, WWW, Talk, HQi thao til xa

Tuy theo qui mo, co 2 IO{lim{lng sau :

-M~ng Cl;lCbQ ( Local Area Network - LAN) la mQt m~ng trong do cac may tinh dUQcn6i trtfc tie'p, thuong la b~ng mQt vai lo~i cap

-M~ng di~n rQng ( Wide Area Network - WAN) : khi n6i cac LAN voi nhau hay giii'acac LAN va WAN Hffu he't WAN dUQcn6i qua duong di~n tho~i

-Cac LAN ( hay WAN) co cung cac giao thuc truy~n d~n nhu nhau dUQcn6i voi nha~b~ng nhii'ng may tinh co ml;lc dich d~c bi~t gQi la Router, cong vi~c clla Router la cungcffp mQt m6i lien ke't giii'a mQt m~ng nay va mQt m~ng khac Cac LAN ( hay WAN)khong cung hQ nhau ( khac giao thuc truy~n nMn ) ho~c n6i voi cac may mini haymainframe dUQc n6i voi nhau b~ng nhii'ng thie't bi ( may tinh ) d~c bi~t gQi la Gateway,cong vi~c clla no tuang ttf Router, ta ciing co khai ni~m Bridge co cong dl;lng tuang ttfnhu Gateway nhu'ng cm dung trong cac m~ng Cl;lCbQ LAN

2.MB Ilinll Client / Server

MQt trong nhii'ng nguyen uk stl' dl;lng m~ng Ia cho phep chia xe cac tai nguyen Vi~cchia xe nay thuong dUQc thi hanh bCii 2 chuang trlnh rieng bi~t, m6i chuang trlnh ch~ytren cac may tinh khac nhau MQt chuang trlnh dUQcgQi la Server, cung cffp tai nguyen,chuang trlnh kia dUQc gQi la Client, d~ stl' dl;lng tai nguyen do Cac chuang trlnh Server

La co sCid~ xay dtfng cac ung dl;!ngtheo mo hlnh Client / Server

,I

•

•

Quan Iy trung tam phan ph6i san phffm Sanyo

va Client thuong Ia ch<;tytren cac may khac nhau Mot chuang trlnh Server c6 th~ cungdap ung cho nhi~u chuang trlnh Client tren nhi~u may tinh khac nhau cung mQt Wc

Thong thuong chuang trlnh Server ch<;tytren mQt may tinh nao d6 trong m<;tng,c6 khanang cung ca'p mQt dich Vl;!nao d6 Chuang trlnh Client Ia chuang trlnh giao tiep voinguoi sU'd\mg, khi nh~n yeu du Clla nguoi sU'dl;!ng, chuang trlnh Client se gCiicac yeu

du den chuang trlnh Server va cho ket qua tra v~, chuang trlnh Server khi nMn du<;1cyeu du, se thi hanh dich Vl;!tuang ung va tra ket qua v~ cho chuang trlnh Client

Stf lien h~ giO'a chuang trlnh Client va Server chi thong qua nhil'ng d<;tngthuc thongdi~p du<;1cqui dinh khi I~p trlnh con vi~c xU'Iy l<;tiServer va hi~n thi t<;tiClient la dQc I~pnhau Do d6 chuang trlnh Client va Server c6 th~ thay d6i thuong xuyen rna vftn ho<;ttdQng t6t mi~n sao v~n tuan theo cac giao thuc truy~n thong giil'a chung

Chuang trlnh du<;1cphat tri~n trong d~ tai nay la mQt chuang trlnh Client

3 Giao t/,UC TCP /IP

Dil' li~u trong m<;tngdu<;1ctruy~n va nMn thong qua cac giao thuc ( protocol) du<;1cquidinh truoc MQt giao thuc la mQt t~p h<;1pnhil'ng qui uie cho vi~c truy~n nh~n dil' li~u giil'acac thiet bi may tinh voi nhau

TCP/ IP la ten chung cho mQt t~p h<;1phan 100 protocol du<;1csU'dl;!ngd~ ket n6i cac

may tlnh van m<;tng,d~ t6 chuc cac may tinh va cac thiet bi vi~n thong tren mQt m<;tng Ten TCP/IP la chil' viet uit clla 2 protocol quan trQng nha't trong nh6m la TCP (Transmission Control Protocol) va IP ( Internet Protocol)

M<;tngdung giao thuc TCP/ IP ( Internet va internet hay Intranet )dil' li~u du<;1cchiathanh nhil'ng g6i nho gQi la nhil'ng packet Khi ta gCii di mQt thong di~p , TCP se chiathong di~p nay thanh cac packet, m6i packet du<;1cdanh da'u bCiimQt s6 thu ttf va dia chiclla nguoi nMn, them van d6 la mQt s6 thong tin ki~m soat 16i Cac packet nay du<;1cgCiilen m<;tngva cong vi~c clla IP la truy~n tai chung toi Host tu xa kia T<;tinai nh~n, TCPnh~n cac packet va ki~m tra 16i, gCiitra l<;tineu g6i khong dung, voi nhil'ng g6i dung, TCP

sU'dl;!ng s6 thu ttf d~ t<;tol<;tithong di~p ban d~u T6m l<;ticong vi~c clla IP la chuytin di'i'

li~u tho - cac - packet tit nm nay de'n nm khac Cong vi~c clla TCP la qmin ly dongchay va dam bao ding di'i'li~u la dung

TCP/IP c6 nhil'ng d~c di~m sau :

~ DQc I~p voi cach n6i m<;tng

~ DQc l~P voi ph~n cung clla m<;tng

~ Cac nghi thuc theo tieu chuffn clla h~ mCi

~ Cach danh dia chi ph6 dl;!ng( Universal Addressing)

~ Cung ca'p mN s6 dich Vl;!m<;tngdu<;1csU'dl;!ng rQng dli nhu E_mail, FTP,Telnet

~

Internet la m('>td~ tai ph6 bie'n ngay nay va dUQCxem nhu la m('>th~ th6ng " Sieu

xa 1('>thong tin", "C('>ngd6ng ao toan du" vdi cac d~c di~m

• Nguai dung tren kh~p dia du c6 th~ n6i vao m~ng Internet

• M~ng Internet dung giao thuc lien l~c chuffn, n6 cung cap slf truy c~p bat k~may tinh lo~i gl, h~ di~u hanh gl va kich co may tinh ldn hay nho

Nguai dung tren m~ng toan du c6 th~ trao d6i thu tu di~n ttl' vdi nhau, d.c thongbao dUQcphan ph6i ngay l~p tuc trong nhi~u truang hQp

• Cac cong C\l chi m\lc se cho phep nguai dung quet tren cac vung du li~u r('>ng,xac dinh m('>tcach nhanh ch6ng vi tri crnnh xac Clla tai li~u rna hQ quan tam

• Nguai dung c6 th~ khoi ph\lC va chai l~i cac b('>phim, am thanh va cac tai li~u

da phuang ti~n( multimedia)

• M~ng Internet se trQ giup slf truy~n thong thai gian thlfc : nguai dung c6 th~n6i chuy~n trlfc tuye'n vdi m('>tnguai khac hay c6 th~ dung m~ng d~ chai cac tro thlfc te'

b.CGI

Vdi slf pMt tri~n clla CGI ( Giao di~n c6ng chung _ Common Gate Interface)

va ISAPI ( Giao di~n l~p trlnh ung d\lng server clla Internet _ Internet Server ApplicationProgramming Interface) cho phep t~o n('>idung d('>ngtren Web Server thay VItra v~ trangtInh, n6 thi hanh m('>tkjch ban hay ung d\lng va tra v~ trang HTML phan anh n('>idungc~p nh~t va chinh xac

Bat lQi clla chuang trlnh ki~u nay la chung kh6 vie't va kh6 sua d6i Cac chuang trlnhnay khong tich hQp vao t~p tin HTML; Trong thlfc te', chung doi hoi thie't ke' khac hantrang HTML Toan b('>xU'19'trong chuang trlnh ki~u nay xay ra tren server, lam n~ng n~ho~t d('>ngclla server

c.Script

Qmin ly trung tam phan phO'isan phffm Sanyo

Iqeh ban dttQe nhung vao trang HTML Thay VI hoi server, trlnh duy~t xet coth~ thi hanh lqeh ban khi no nl;lp trang HTML Cae lqeh ban nay co th~ xi'r ly tren Clienthay Web server Ngon ngii' thong dl;lng cua cae lqeh biin phia Client la VBScript vaJavaScript Iqch ban cho server la ASP

3 Cae dick V~l Internet

Ngay nay Internet dang tang trttdng mQt canh khung khiep va chu yeu dttQc biet denqua cae dieh Vl;lno eung ea'p MQt sO'dieh Vl;lph6 bien nha't kha dl;lng nha't tren internetbao g6m:

• World Wide web (www)

• Cac may phl;lCVl;lFile Transfer Protocol (FTP)

d vao mQt t~p tin Text Only ho~c ASCII dttai dl;lng html rna ba't ky may tinh nao cling

co th~ dQe dttQe T~p tin html Ia van ban chua cae the thong bao cho trlnh duy~t web bietd~ hi~n thi t~p tin Cae the cung ea'p thong tin v~ ca'u truc cua trang, caeh th~ hien va nQidung

2.Cac d{ic link cua HTML

HTML co 2 d~c Hnh cel ban:

• Sieu van ban ( hypertext) :

Co nghla la bl;ln tl;lo mQt lien ket trong trang Web dan dlit khaeh tham quanden trang Web khach ho~c den mQt neli nao do tren Internet, tue thong tin tren Web chophep truy c~p tu nhi~u httang khae nhau Tim Berners _ Lee, nha sang l~p Web, mongmuO'n Web v~n hanh tlfa nhtt tri oe sO'ngdQng cua con ngttoi ehu khong chi la ngu6n dii'li~u va tri nhtt sach vd

Tfnh ph6?quat: Do ta't cii tai li~u HTML d~u dttQc lttu dttai dl;lng t~p tin ASCII ho~e Text

Only, nen hfiu nhtt may nao cling co th~ dQc dttQc trang Web VI the HTML mang Hnhph6 qmH Ch~ng thanh va'n d~ khi khach tham quan trang Web sa dl;lng may Macintoshhay Windows, Unix hay th~m chi may xach tay nhtt Palm ch~ng hl;ln

IV.ASP

I.ASP Lagi ?

Quan 1:9 trung tam phan phoi san phffm Sanyo

Microsoft Active Server Pages la m('>tm6i tru'ong he>tr<;1cho cac script chi;lYtrenserver (Server-Side Scripting), cho phep ta dung d~ ti;lora va chi;lYcac cac ung dl:mgWebserver d('>ng.ASP hOi;ltd('>ngdl!a vao cac script do ngu'oi l~p trlnh ti;lora Active ServerPages chi;lYtren cac m6i tru'ong sau day:

Microsoft Internet Information Server version 3.0 tren Window NT Server

Microsoft Peer Web Services version 3.0 tren Window NT Workstation

Microsoft Personal Web Server tren Windows 95

2.MB hinh hOlJ,tdQng ella ASP

M6 hlnh t6ng quat hOi;ltd('>ngclla ASP

3.Caeh hOlJ,tdQng ella ASP

Cac script clla ASP du'<;1Cchua trong cac text file co ten md r('>ngla asp Trongscript co chua cac l~nh clla m('>tng6n ngfi' script nao do Khi m('>tWeb browser gii'i requesttoi m('>tfile asp thl script chua trong file se du'<;1Cchi;lYd~ tra ke't qua v~ cho browser do.Khi Web server nh~n du'<;1Crequest Wi m('>tfile asp thl no se dQc til' d~u Wi cuoi file asp

do, thl!c hi~n cac l~nh script trong do va tra ke't qua v~ cho Web brower du'oi di;lng cllam('>ttrang Html

QU<ln19'trung tam phan phoi san phffm Sanyo

ISAPI

Application

Internet Information Server

ACTIVE SERVER PAGES INTERFACE DLLS

VBScriptInterpretor

Active ServerComponents

JscriptInterpretor

Active DatabaseComponents(ADO)

CustomComponents

DATABASE

Active Server Pages (.asp files)

M8 hinh chi tilt hot;ltdQng eua ASP

10

Quan 15'trung tam phan ph6i san phgm Sanyo

4.Cau true eua mQtfile ASP

M('>tfile ASP c6 ten md r('>ngla asp, n6 bao g6m cac thanh phffn nhu :

Text

HTMLTAGSScript Commands

5.Ccie tinh ehat eua ASP

Vai ASP ta c6 th~ chen cac script thlfc thi du<;fcvao trlfc tie'p cac file HTML Khid6 vi~c t(;lOra trang HTML va xi't 15'script trd nen d6ng thai, di~u nay cho phep ta t(;lOracac hO(;ltd('>ngcua Web site m('>tcach linh hO(;ltuy~n chuy~n , c6 th~ chen cac thanh phffnHTML d('>ngvao trang Web tuy vao tung truang h<;fpcv th~

ASP cho ta cac tinh chat sau :C6 th~ ke't h<;fpvai file HTML

De si't dl,mg t(;lO,cac script de vie't, kh6ng cffn phai bien dlch (compiling) hayke't n6i (linking) cac chuang trlnh dU<;fct(;lOfa

HO(;lt d('>ng theo huang d6i tu<;fng, vai cac build-in Object rat ti~n dVng :Request, Response, Server, Apllication, Session

C6 kha nang md r('>ng cac thanh phffn ActiveX server (ActiveX servercomponents)

M6i truang cua ASP se dU<;fCcai d~t tren Server cung vai Web server M('>tlingdl,mg vie't bAng ASP la m('>tfile hay nhi~u file van ban c6 phffn ten md r('>ngla.Asp, cacfile nay duc;1c d~t trong m('>tthu mvc ao( Virtual Dirrectory) cua Web Server

Cac ling dVng ASP de t(;lOVI ta dung cac ASP script d~ vie't cac ling dVng Khi t(;lOcac script cua ASP ta c6 th~ dung bat leY m('>tng6n ngfi' script nao , chi cffn c6 scriptingengine tuang ling cua ng6n ngfi' d6 rna th6i ASP cung cap san cho ta hai scripting engine

la Visual Basic Script(VBScript) va Java Script (Jscript) Ngoai ra ASP con cung cap sancac ActiveX Component rat hfi'u dVng, ta c6 th~ dung chung d~ thlfc hi~n cac c6ng vi~cphlic t(;lPnhu truy xuat co sd dfi' li~u, truy xuat file, Kh6ng nhfi'ng the'ma ta con c6 th~t1fmlnh t(;lOra cac component cua rieng mlnh va them vao d~ si'tdVng trong ASP.ASP t(;lO

ra cac trang HTML thuang thich vai cac Web browser chugn

6.Uu diim va nhlif/e diim eua ASP a.Uudiim:

o Kha nang thich ling r('>ng:ASP thuang ke't xuat cac van ban haythe HTML chugn do d6 m9i trlnh duy~t d~u c6 th~ d9Cduc;1c.

o Kha nang bao v~ rna ngu6n: Server xi't 15'dfi' li~u va gi'ti ke't quacho trlnh duy~t nha v~y kh6ng lam 1('>cac thu~t toan va dfi' li~u trong kinh doanh

o Kha nang ke't hc;1Pvai cac phffn m~m khac: ASP c6 th~ tich hc;1Pvai cac phffn m~m chuyen dVng tren Server ch~ng h(;ln nhu m('>tthu~t toan kinh doanhnao d6 duc;1c bien dlch tU C++

Qmln ly trung tam phan ph6i san phim Sanyo

a D~ go r6i: ASP/ADO luon du'a ra HTML chuin va VI v~y vi~cki~m tra vi~c go r6i se ddn gian hdn nhi~u

a ASP b5 sung cho cac cong ngh~ da co tU tru'dc nhu' CGI ( CommonGateway Interface) , giup ngu'oi su d\lng xay dl,fng cac ung d\lng Web vai nhii'ng tinhnang sinh dQng Tuy nhien , khac vai CGI ,cac trang ASP khong cftn phai hQp dich

a Cac ASP script du'Qc viet dl,fa tren cac ngon ngii' hu'ang d6i tu'Qngnen rat ti~n lQi , san co cac Object di kern nhu' : Request, Response, Application, Server, Session T~n d\lng du'Qc cac ActiveX Componests nhu': Database Access, ContentLinking, Collaboration Data Object, Browser Capabilities, File Access, Hdn nii'a nocling co th~ t~n d\lng du'Qc cac componests tu cac nha phan ph6i khac , cung cap du'aid<;tngfile dll

a

b.Nhliflc diim:

a Lien l<;tcvai Server nhi~u lin do cac cong thuc, thu~t toan chidu'Qc xu ly tren Server nen m6i lin tinh toan hay truy xuat chung, ngu'oi dung bUQcphailien l<;tcvai Server

a Tang tai tren Server: cac ung d\lng d~u thl,fc thi tren Server lamcho tiii xu ly tang cao, d~c bi~t la khi s6lu'Qng ngu'oi truy c~p tang len

a ASP khong du'Qch5 trQ nhi~u tu cac hang thu ba

a Cac ung d\lng ASP ch<;tych~m hdn cong ngh~ Java Servlet

a ASP cm ch<;tyva tu'dng thich tren moi tru'ong window di~u nay lamASP bi h<;tnche rat nhi~u

_a Dung ASP chung ta se g~p khong it kho khan trong vi~c can thi~psau vao h~ th6ng nhu' cac ung d\lng CGI

Quan 15'trung tam phan ph6i san phffm eua Sanyo

TOTRA HANG

TO QUANLY MAT HANG

TOBAo

TID

" , ,

TO QUANLY DA.ILY

"

CHITIEN

TOTHU-14

Quan 15'trung Him phan ph6i san phftm ella Sanyo

2.Chue nang va nhi~m V\l ella cae Phong ban:

• T6 quan 15' m~t hang:

Ph\le V\l eho trung tam v~ cae yeu du co lien quan oen m~t hang nhu' : ou'ahang eho t6 ban hang , nh~n hang nh~p tu t6 nh~p hang, thong bao cae m~t hanghu' hong VIthai gian hay thai tiet eho b9 pMn tra hang

Quan 1y trung tam phan ph6i san ph£m cua Sanyo

Phl,lCVl,lcho trung tam nhung va'n d€ v€ t~li chinh nhu' : nh~n ti€n tra tu khachhang Ie ding nhu' ti€n tra tung dQt cua dl;li 1y , chuyEn thong tin tra ti€n cho t6quan 1y d;;ti1y xii' 1y, chuyEn ti€n tra cho nha cung ca'p tirng dQt ho~c tra 1 1ftn

• T6 Mo trl : phl,lc Vl,lvi~c bao hanh va sii'a chii'a cac m~t hang cua khach

II.MO TA BA.I ToAN:

Cong ty phan ph6i san ph£m cua Sanyo khi phat triEn len se co nhi€u chi nhanh dnhi€u nai V~y phii.i lam nhu' th~ nao dE t6ng cong ty co thE quan 1y du'Qctoan bo khachhang cling nhu' cac m~t hang Chu'ang trlnh quan 1y tren ml;lng co thE dap ung du'Qc

nhung yeu eftu nay

Cong ty mu6n kinh doanh mot m~t hang moi cua Sanyo thl cong ty se bao cho thukho bi~t dE du'a m~t hang moi vao danh sach Sau do bO ph~n nh~p hang se nMp hangv€ Bo pMn ban hang dam nh~n vi~c ban hang cho khach Ie cling nhu' cho dl;li 1y Saumot thai gian, cac m~t hang chu'a sii' dl,lng rna hong hoc se du'Qc bO ph~n tra hang du'a vao

kho 1u'utru m~t hang hu' cling nhu' cac m~t hang hu'do dl;li 1y tra trd v€ cho cong ty Sau

mot tuftn ho~c mot thang bO ph~n nay se tra ta't cii cac m~t hang hu' cho cong ty va nh~ncac m~t hang do nha cung ca'p hoan ll;li Khi mua hang, dl;li 1y co thE thanh toan mot 1ftnho~c nhi€u 1ftn Cu6i m6i ngay, m6i thang, m6i nam, bo ph~n th6ng ke se th6ng ke cacm~t hang da ban dE du'a len cho ban giam d6c

III.MO TA.HeTHONG

l.Tom lzb/c cac van di _ cd hf)i _ rang buf)c:

Hi~n nay vi~c quan 1y hang hoa va khach hang trong trung tam phan ph6i san ph£mSanyo can co mot s6 hl;lnch~ sau:

• Nhan vien cua trung tam phai niim r5 v€ rna s6 cua tUng 10l;lim~t hang cuatrung tam, VIchi mot thi~u sot hay nhftm 1ftnnbo v€ rna s6 co thE gay tha't thoat va anhhu'dng rftt IOn d~n nhiEu va'n d€ Do do doi hoi nhan vien phai ra't c£n th~n khi ghichep, lam cho vi~c quan 1y hang hoa trong trung tam khong cao

• Khi phat hi~n ra sai sot hay nhftm 1ftn trong s6 sach, dE xii' 1y du'Qc va'n d€phai d6i chi~u voi nhi€u bo pMn do do ra't ma't thai gian va cong suc

• Hlnh thuc 1u'utru thong tin (s6 sach) kha c6ng k€nh, kho bao quan, nha't 1a khi phii.i dap ung yeu eftu 1u'utru thong tin trong nhi€u nam.

• Vi~c t6ng k~t, th6ng ke, l~p bao cao m6i thang thu'ang t6n ra't nhi€u thaigian do phai t6ng hQp s6 sach b~ng thu congo

• Khong thE dap ung ngay cac yeu eftu v€ s61i~u phl,lc Vl,lcho yeu eftu quan1y thong tin khi eftn thi~t

• Vi~c tra cuu thong tin v€ ta't cii.cac 10l;lim~t hang cling nhu' khach hang cuatrung tam thu'ang t6n ra't nhi€u thai gian M6i khi khach hang yeu eftu Mo trl v€ m~t

Quan ly trung tam phan ph6i san phftm clla Sanyo

hang hQ da mua, thuang t6n nhi~u thai gian VI phai ki~m tra s6 sach d~ xac dinh cophai khach hang da mua IO(,lim~t hang do clla trung tam hay khong va thai gian baohanh la bao lau

• Vi~c trao d6i, c~p nh~t, truy xua't thong tin gifi'a cac nhan vH~nCJ cac d(,lily,trung tam thuang t6n nhi~u thai gian va nhi~u khi khong cmnh xac

2.Tom llb/c cac gild phap mong d(li:

H~th6ng quan ly vi~c phan ph6i san phftm cua trung tam Sanyo mai dUQCxay dl)'ngse:

• La cong Cl;ld~t ll)'ctrong vi~c gop phfin nang cao cha't IUQngclla cong vi~cquan ly cua trung tam

• Giam thi~u kh6i IUQngghi chep, tinh toan cua nhan vien

• Giam thi~u cac nguy co gay ra nhfim lftn, sai sot do vi~c ghi chep, tinh toanbiing tay

• Giup tra cuu cac thong tin v~ hang hoa va khach hang clla trung tam nhanhchong va co th~ tra cuu theo nhi~u tieu chuftn khac nhau

• Cung ca'p kip thai, chinh xac cac yeu du, s6li~u phl;lCVl;lcho cong tacquan ly cua trung tam

• Nhan vien co th~ truy xua't thong tin mQt cach cmnh xac va nhanh chong.H~ th6ng sau khi hoan thanh se dam nMn hfiu he"tcac thao tac htu trfi', th6ng kecung nhu xii' ly trong cong tac quan ly hang hoa va khach hang vai phuong thuc d~dang, linh hO(,lt,nhanh chong

H~ th6ng dn phat tri~n d~ tmch hQp vai vi~c gia tang s6luQng hang hoa va khachhang

3.Mo tii cac vOn dl:

Cac van dl cd hQi va ran buAc

• Thai gian tra cuu thong tin v~ hanghoa, khach hang, thai h(,lnthanh toan va

thai h(,lnbao hanh m~t hang khach da mua

Phat tri~n mai

Phat tri~n mai

Phat tri~n moL

17

Qmin 1:5'trung tam phan phO'isan phffm ella Sanyo

da ban ra trong ngay eh~m ~ d~ dang (l

phut)

• Khong nha't quan trong vi~e hm tri1di1li~u, do d6 g~p kh6 khan trong vi~e dO'i

ehi€u di1li~u ~ nhat quan, d~ dang

• Kh6 khan va d~ nhgm l~n trong vi~equan 1:5' rna sO'cae m~t hang ~ d~ dang

tranh sai s6t (phat sinh rna tlf dQng)

Phat tri~n mai

• H~ thO'ngdap ung vi~e lu'u tri1 ta't ca cae thong tin dn thi€t d~ dap ung yeu

du thO'ngke mQt caeh linh ho~t va nhanh eh6ng

• Di1li~u nha't quan, khong du' thua, e~p nh~t lqp thai khi e6 sU'ad5i

c.Xa If

H~ thO'ngxU'1:5' hgu h€t cae thao tae egn thi€t ella trung tam, d6ng thai con h6 tr<;1

mN sO'ehue nang xU'1:5' giup eho eong vi~e quan 1:5'hi~u qua hem

H~ thO'ng quan 1:5' thlfc hi~n tren may don, m~ng el,lcbQ nhu'ng v~ lau dai c6 th~

pM t tri~n du'a len m~ng toan Cl,lC

5.Yeu dIu chuc nang hf th{{ng

- Quan If m(it hang

- Quan If d(li If

- Quan If khach hang

- Quan If nhan vien

- Quan If ban hang

- Quan If nh(ip hang

- Quan If tra hang

QU<ln15'trung tam phan ph6i san ph£m eua Sanyo

- Quan ly thu , tra ti~n

- T{t dQng cq.p nhq.t m{it himg khi ban cung nhu khi nhq.p

- Backup da li~u

- Khoa s6, chuy€n IcY

- Thong ke bao cao

- TIm kitm nhan vien , d{li ly , hoa dan ban, hoa dan nhq.p , phitu thu , phitu chi

Qwin ly trung Him phan ph6i san phffm eua Sanyo

Quan 1y trung tam phan ph6i san phffm eua Sanyo

A.PHANTICH

I.MO HINH QUAN Nrf;M DU Lrf;U:

l,SC1 d5 quan ni~m dCi'1i~u:

Thangnam thang nam

cong no dl nodauki notrongki tratrongki nocuoiki co

co Phieutrahangdaily sophieu

ngaythu somhtra

chi tiet phieu tra hang dai Iy solluongtra

co

Phieuthu sopt ngaythu sotienthu

Daily madl tendl

co diachi

lap hoa don sodt

co

hoadonban sohd ngayban

chi tiet hoa don ban slban

dongiaban

Nhanvien manv tennv diachi sodt

lap

ilf

Hoadonnhap sohd ngaynhap somhnhap

co

Loaihang maloai tenloai

chi tiet hoa don nhap slnhap

dongianhap

co soluongtra

chi tiet phieu ban Ie slban

dongiaban

Phieubanle sophieu soluong

QUan 19 trung tam phan ph6i san phffm Clla Sanyo

2.Sltu li~u v~ cac thtfc th~ va m6i ke't hQP:

• Ten tilt thuQC tinh du'Qc in chii' d~m thl thuQc tinh d6 phai khac NULL

• Ten tiit thuQc tinh du'Qc in chii' d~m va g~ch du'oi la thuQc tinh khoa

• Ten tiit thuQc tinh du'Qc in chii' thu'ong thl thuQc tinh d6 c6 th~ c6 gia tIiNULL

• Ki~u dii' li~u bao g6m

2.1 Cac thtfc th~:

1 Loaihang

Ten tiit

Di~n giai Ki~u dii' li~u Chi~u dai

2.Mathang

Ten tiit

Di~n giai Ki~u dii' li~u Chi~u dai

sotienno sO'ti~n d~i Iy con nQ S

Quan ly trung Him phan ph6i san phffm cua Sanyo

4.Nhanvien

Ten tat

5.Hoadonnhap

Ten tat

Ki~u dii' li~uVVN

Di~n giai Ki~u dii' li~u Chieu dai

hang cap cho dl;li IV

ll;li

Quan ly trung Him phiin phO'isan phffm cua Sanyo

9.Phieuthu

Ten t~t thuQc

Di~n giai Ki~u dcr li~u Chi~u dai Ohi chl1

1O.Hoadonban

Ten t~t thuQc

Di~n giai Ki~u dcr li~u Chi~u dai

Queln Iy trung tam pMn ph6i san phffm cua Sanyo

2.2 Cac m6i ke't hQp :

Ki~u dU'li~uSS

Chi~u dfli(k' ttl)

Quan ly trung tam phan ph6i san phffm cua Sanyo

5.CONGNO

Ten tat thuQc

Di~n giai Ki~u dU'li~u Chi~u dai

Ten tat thuQc

Di~n giai Ki~u dU'li~u Chi~u dai

I.So d6 quan ni~m xU' ly:

Le Minh Tu'Duy

'/1,

} J

Quan 15'trung tam phan ph6i san phffm eua Sanyo1.1 M6 hlnh ngO'canh:

Mat hang hu Thong tin mat hang

Thong tin hang mua

Thong ke tien tra Phieu ban hang

Bang thon~ ke tien thu \

I I Phieu nhap hang Bang thon ke xuat/nhap \ \ \

Bang thong ke xuat/nhap

Thong tin hang nhap

\

Thong tin hang tra

\

Don dat hang

Quan 1.5' trung tam phan ph6i san phffm eua Sanyo

Phieu ban hang

Phieu ban hang

Thong tin hang mua

Don dat hang

7'

Don dat hang

Phieu nhap hang

Phieu tinh tien Phieu tinh tien

Phieu tinh tien

Phieu nhap hang

Phieu nhap hang

Thong tin hang nhap

Quan 15'trung Him phan ph6i san phftm eua Sanyo

1.3 So d6 xtr 15'6s61:

Phieu nhap hang

Thong tin hang nhap

Phieu nhap hang

Phieu nhap hang

Thong tin mat hang Mat hang hu

Quan 15'trung tam phan ph6i san phffm eua Sanyo

1.4 SC1dB xU'15'0 1.2

Danh sach mat hang nhap

1.5 Chi tiet xU' 15' 0 1.3

Don dat hang

Nh Thong tin hang nhap

a cung cap

Le Minh Tl1Duy

Mat hang nhap

31

Qmin 15'trung Him phan ph6i san phffm eua Sanyo

1.6 Chi tiet xii' 15' 6 thu 2:

Thong tin hang ban

Phieu ban hang

~

Phieu ban hang

Mat han Mat han

/_p_h_ie_u ban hang

""nhon.

Danh sach cae mat hang mua

Thong tin hang mua

Qmin 19'trung tam phan ph6i san phffm eua Sanyo

1.7 Chi tie'txU' 19' 0 2.4:

I

Phieu ban hang

Phieu ban hang

Le Minh Ttl'Duy

Phieu ban hang va hoa don

Hoa don ban

Khach hang-Dai Iy

33

Quan 1.5" trung tam phan phoi san phffm eua Sanyo

1.8 Chi tie't xii' 1.5"0 thu 3:

Quan 19'trung tam phan ph6i san phftm eua Sanyo

1.9 Chi tie'txU'19'6 3.1:

•

Phieu thu

LPhieu thu

Le Minh Til Duy

Phieu tinh tien

/

Phieu tinh tien

Phieu thu

35

Quan ly trung tam phan phoi san ph~m eua Sanyo

1.1OChi tie'txi't ly 6 3.2:

Phieu chi

Phieu chi

Le Minh Til Duy

Thong tin tien tra

36

Qmln 1:9trung tam phan phoi san phffm ella Sanyo1.11 Chi tie't 6xU'l:9 thu 4:

Phieu tinh tien

Phieu tinh tien

Phieu thu

r-Phieu thu

Bang thong ke xuat/nhap

Phieu ban hang Phieu nhap hang

I

Phieu nhap hang

Phieu ban hang

Bang thon ke xuat/nhap

Bang thong ke tien tra

Bang thong ke tien thu