Follow My Directions… For success, I needed to - Understand that you are a different person than me Activity... Follow My Directions… For success, I needed to - Understand that you are a
Trang 2Need to Know This?”:
Tools of Engagement
So You Don’t Get
These Questions.
Trang 3Presented by Drs Layshock, Nastvogel, and Khoza Center for Teaching Excellence Third Thursday Presentation
February 18, 2021
Trang 41 Demonstrate the use of observation to enhance verbal and verbal aspects of communication in the learning process
non-2 Demonstrate an understanding of the value of actionable
empathy in teaching and learning
3 Demonstrate the ability to use stories to form a connection between class content and the students to achieve learning
outcomes
Trang 5• Engage in interactive sessions with verbal and non-verbal activities in the classroom.
• Practice strategies to engage interactive and empathetic learning.
• Develop take-away strategies for engaging students in interactive and empathetic learning.
Trang 7Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vnFollow My Directions…
Thanks, Keith!
Trang 8Follow My Directions…
- Were the directions correct?
- Did they work?
- Did I think about who you were?
Activity
Trang 9Follow My Directions…
- Were the directions correct?
- Did they work?
- Did I think about who you were?
- What could I have done differently?
Trang 10Follow My Directions…
- Follow what I do
- Sit upright with your arm at your side; moving just 1 arm,
- Bend your elbow 90 deg, like the corner of a book
- Keeping your elbow bent, lift your whole arm up to
about shoulder height and raise your hand,
- Then bring that whole arm forwards a bit
Activity
Trang 11Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vnFollow My Directions…
Trang 12Follow My Directions…
For success, I needed to
- Understand that you are a different person than me
Activity
Trang 13Follow My Directions…
For success, I needed to
- Understand that you are a different person than me
- Use that understanding to consider you and modify my behavior
Trang 14Follow My Directions…
For success, I needed to
- Understand that you are a different person than me
- Use that understanding to consider you and modify my behavior
→ Work together for same end goal
Activity
Trang 15Follow My Directions…
For success, I needed to
- Understand that you are a different person than me
Theory of Mind
- Use that understanding to consider you and modify my behavior
Empathy
Trang 16Follow My Directions…
For success, I needed to
- Understand that you are a different person than me
Trang 17● Alan Alda - Founder of the Alan Alda Center for Communicating Science,
Stony Brook University
● Helen Riess, MD - Associate Clinical Professor of Psychiatry at Harvard
Medical School and Director of Empathy Research and Training in
Psychotherapy Research group in the Department of Psychiatry at MGH Founder of Empathetics TM
https://www.medscape.com/viewarticle/935499
3:21-5:18
per Researchers and Teachers of Empathy in Practice
Trang 18Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn
Trang 19So, how do you get better at something?
- Understand the parts
- Practice
- Use that understanding to consider you and modify my
behavior
Empathy: +
Trang 20E - Eye Contact that says, “I see you You exist.”
M - Muscles of Facial Expression (face)
P - Posture, or body language (theirs and yours)
A - Affect (emotion)
T - Tone of Voice
H - Hearing the Whole Person
Y - Your Response (how you feel, not what you’ll say)
an acrostic by
Dr Helen Riess
Empathy
Trang 21One of the things we found
is that if you want to communicate with another person…
https://www.medscape.com/viewarticle/935499
10:50-11:19
Alan Alda
Trang 22Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn
Trang 23One of the things we found
is that if you want to communicate with another person…
you have to
● Do more listening than they do
● Be aware of what they’re going through; are they following you
○ Are there roadblocks because you’ve use a term they don’t
understand or they’re afraid of
● Understand what they are ready to hear
Alan Alda
Trang 24of the person delivering the information
Trang 25“ good communication is the responsibility
of the person delivering the information, not
the person receiving it.”
(Alda, p 73; p 109 large print)
Trang 26● When communicating, look at people’s faces to see if it looks like they
understand you Do this even when speaking to a group.
● Using jargon (terms specific to your field of knowledge) should be reserved for times when the people you are talking with also know, and have the same
understanding of, the jargon you will use.
of the person delivering the information
Trang 27● When communicating, look at people’s faces to see if it looks like they
understand you Do this even when speaking to a group.
● Using jargon (terms specific to your field of knowledge) should be reserved for times when the people you are talking with also know, and have the same
understanding of, the jargon you will use.
● Be careful when assuming the audience knows everything that is being
discussed; provide the foundation and background.
● Consider the amount of new information being introduced in a single setting;
consider how much you would actually remember if it were you.
Trang 28“ good communication is the responsibility
of the person delivering the information, not
the person receiving it.”
(Alda, p 73; p 109 large print)
Take-Aways
Trang 30or What does it look like?
Trang 31connection is made
Trang 33Get students to do what they know how to do THEN show them
something they do not know how to do
“Tell me and I forget, teach me and I may remember, involve
me and I learn.” Benjamin Franklin
Trang 34● At times, you want students to do what you do learn how you learned, study how you studied but does this make sense??
● Mirror what I am doing
● “The person who communicates something
is responsible for how well the other person
follows” pg.30
Trang 35● Is it safe to assume that students will
agree, connect, AND understand simultaneously?
● When the connection is achieved, STAY
THERE and let it sink in so brains are in
sync
● “Slow and steady wins….??”
Trang 36● Adjust to your audience
● Do not assume students KNOW
● Get a STORY form a CONNECTION
● RECOGNIZE when a connection is lost…
Take-Aways
Trang 37Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn
Trang 39Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn
Trang 40Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn
Trang 41Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn
Trang 42Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn
Trang 43Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn
Trang 44Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn
Trang 45Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn
Trang 46Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn
Trang 47Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn
Trang 49*Speak at a reasonable volume and enunciate your words.
*Make sure the student can see your mouth.
*Whenever possible, use simple English.
*Avoid verb phrases.
*Avoid filler words or phrases.
*If asked to repeat, repeat verbatim.
*Avoid using contractions.
*Wait for the student to finish talking altogether.
*Ask open-ended questions.
Trang 50*Using other classroom assessment techniques.
Trang 51*Provide clear guidelines for participation.
*Provide specific and clear instructions about policies, grading, and all assignments both orally and in writing.
*Be very explicit about your classroom practices.
*Valuing differences in student experience and preparation.
Be prepared for gaps in understanding and view them as
opportunities for review, collaboration and discussion.
Trang 52Chapter 21: “The Improvisation of Daily Life.”
“Not being able to communicate is the Siberia of everyday
life - a place that, crazily we often send ourselves to.” (p 290)
“The solution is “transforming yourself.” (p 290)
“Pay attention to what you pay attention to.” (Bass, p.291)
Lessons Learned from Alda Book
Trang 53Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn
Trang 54● Name that emotion, read faces Do 5 a day!
○ Students, colleagues, shopping, home, anywhere
Trang 55● Name that emotion, read faces Do 5 a day!
○ Students, colleagues, shopping, home, anywhere
● Start class with a story At least 1 each week!
Trang 56● Name that emotion, read faces Do 5 a day!
○ Students, colleagues, shopping, home, anywhere
● Start one class with a story At least 1 each week!
● In each session, introduce and stay with one-two concepts
○ Use a video, play a game, assign a mini-group presentation
Trang 57● Name that emotion, read faces Do 5 a day!
○ Students, colleagues, shopping, home, anywhere
● Start one class with a story At least 1 each week!
● In each session, introduce and stay with one-two concepts
○ Use a video, play a game, assign a mini-group presentation
● Ask for feedback, then listen and modify
○ Are you with me?
● Thumbs up/thumbs down (in chat)
○ What questions do you have? I need 3 questions to move on.
Trang 58● Name that emotion, read faces Do 5 a day!
○ Students, colleagues, shopping, home, anywhere
● Start one class with a story At least 1 each week!
● In each session, introduce and stay with one-two concepts
○ Use a video, play a game, assign a mini-group presentation
● Ask for feedback, then listen and modify
○ Are you with me?
● Thumbs up/thumbs down (in chat)
○ What questions do you have? I need 3 questions to move on.
● Use gaps of understanding as an opportunity
Trang 59● Name that emotion, read faces Do 5 a day!
○ Students, colleagues, shopping, home, anywhere
● Start one class with a story At least 1 each week!
● In each session, introduce and stay with one-two concepts
○ Use a video, play a game, assign a mini-group presentation
● Ask for feedback, then listen and modify
○ Are you with me?
● Thumbs up/thumbs down (in chat)
○ What questions do you have? I need 3 questions to move on.
● Use gaps of understanding as an opportunity
Too much!!!