Metro North Hospital And Health Service Orientation.pdf

Metro North Hospital and Health Service Orientation Booklet Organisational Development Metro North Hospital and Health Service (MNHHS) Orientation Handbook V1 0 Effective March 2016 Review March 2017[.]

Organisational Development

Metro North Hospital and Health Service

(MNHHS) Orientation Handbook

Published by the State of Queensland (Metro North Hospital and Health Service), March 2016

[IBNN or ISBN if needed]

This document is licensed under a Creative Commons Attribution 3.0 Australia licence

To view a copy of this licence, visit creativecommons.org/licenses/by/3.0/au

© State of Queensland (Metro North Hospital and Health Service) 2016

You are free to copy, communicate and adapt the work, as long as you attribute the State of Queensland

(Metro North Hospital and Health Service)

For more information, contact:

Organisational Development, Metro North Hospital and Health Service, RBWH Block 7, Level 14, Herston QLD 4029

Disclaimer:

The content presented in this publication is distributed by the Queensland Government as an information source only The State of Queensland makes no statements, representations or warranties about the accuracy, completeness or reliability of any information contained in this publication The State of Queensland disclaims all responsibility and all liability (including without limitation for liability in negligence) for all expenses, losses, damages and costs you might incur as a result of the information being inaccurate or incomplete in any way, and for any reason reliance was placed on such information

Metro North Hospital and Health Service (MNHHS) Orientation

Handbook

Contents

QHEPS - Queensland Health Electronic Publishing System 4

Links in this document 4

About Metro North Hospital and Health Service (MNHHS) 5

Our Vision 5

Our Values 5

Putting people first Strategy 6

Metro North Directorates 6

MNHHS Orientation Key Contacts for Staff 6

Payroll Information 8

Where do I get my Payroll number? 8

What do I do if I change my name, address or telephone number? 8

How do I register to receive my payslip electronically? 8

Streamline Online Services - Payroll Self Service 9

Payslips explained 9

Identification Badge 12

How do I get my Identification (ID) badge? 12

What do I do if I lose my ID Badge? 12

What do I do if my card does not work? 13

Procedure for Staff Requiring Additional Access 13

Security Matters 13

Afternoon / Night Shift Parking 13

Daytime Parking 14

RBWH 14

Redcliffe, Caboolture-Kilcoy Hospitals and CISS 14

TPCH 14

Performance and Development Planning (PDP) 15

Nursing and Midwifery 15

Employee Assistance Program (EAP) 15

Herston Map 16

Safety and Quality / Patient Safety 17

Australian Charter of Healthcare Rights 17

National Safety and Quality Health Service Standards 18

ACHS EQuIP National Standards 18

Clinical Governance - Patient Safety and Service Improvement 18

Professional and Positive Workplace Culture 19

Code of Conduct for Queensland Public Service 19

National Code of Conduct for Health Care Workers (Qld) 19

Confidentiality, Privacy and Right to Information 19

Ethics – Ethical Decision Making 20

Workplace Harassment 20

Gifts and Benefits 20

Social Media 20

Aboriginal and Torres Strait Islander Health Unit 21

Infection Management and Prevention Service 21

Infection Control 21

Standard Precautions 21

Hand Hygiene 21

Additional Precautions 22

Vaccinations 22

Occupational Exposure Injury 22

Sharps Safety Program 22

Five Moments for Hand Hygiene 23

Fire Safety and Advisory Unit 23

Emergency Response 23

Tips on how to keep you and our patients safe in the workplace 24

Metro North Health and Safety 24

Risk Management 24

Workplace Rehabilitation 24

Ergonomics and Manual Handling 24

Manual Handling 25

Waste Management 25

Different Forms of Waste 25

Occupational Violence Prevention (OVP) 26

Working in Isolation 26

Personal Safety 26

Home Visits and Personal Safety 26

Elder Abuse 26

Community and Consumer Engagement 27

General abbreviations 27

**Administration abbreviations** 29

**Nursing abbreviations** 30

**Doctor abbreviations** 30

**Allied Health abbreviations** 30

Metro North Hospital and Health Service (MNHHS) Orientation

Handbook

Welcome

Welcome to Metro North Hospital and Health Service (MNHHS).

To ensure your transition into the Metro North Hospital and Health Service as a new employee is as easy

as possible, this Orientation handbook has been developed as a reference to assist you in your transition into the work environment

This book is intended as a quick reference information guide only and will be adapted and changed as required Please be aware that it is your responsibility to ensure you are aware of and comply with all relevant policies and procedures Any statements or information including policies and procedures in this handbook are not binding and may be changed or reviewed at any time This Orientation handbook is not intended to cover legislative policies and procedures as these may change from time to time However, general information and online links on where to go for further information that may be related to policies and procedures in a section are provided in the handbook

It is hoped that you enjoy being part of MNHHS team If you have any questions or if you are unsure of anything please do not hesitate to ask your Line Manager/Supervisor or contact any of the experts in the relevant sections outlined in this handbook

QHEPS - Queensland Health Electronic Publishing System

QHEPS stands for the “Queensland Health Electronic Publishing System” This is the name given to the Queensland Health Intranet Site The Queensland Health Intranet is an internal Internet site

Links in this document

There are QHEPS links in this document which will not work if you are not using a Queensland Health computer and do not have a Queensland Health login

There are several Queensland Health applications that can be accessed outside Queensland Health

through internet connections such as CKN, the Queensland Health Internet Site and the Evidence Based Online Learning Program

There is a wide range of information that can be located on QHEPS and the Queensland Health Internet Site Some of these sites are:

 Direct Access Internet Sites

 Clinicians Knowledge Network (CKN) – including MIMS, Micromedex, Emedicine, Ovid Journals, Joanna Briggs Institute for evidenced based nursing

 Jobs

 Awards / Agreements and Industrial Relations Manual

 Queensland Health Policies

 Resource Material

QHEPS is viewed from a PC via a Browser The same type of program is used to view sites on the Internet

The corporate standard for Queensland Health is Mozilla Firefox and Microsoft Internet Explorer 10

About Metro North Hospital and Health Service (MNHHS)

Metro North Hospital and Health Service (MNHHS) is an independent statutory body overseen by a

Hospital and Health Board It is the largest of 16 Hospital and Health Services in the Queensland Public

Health system It covers an area of 4157 square kilometres and serves a population approaching 900,000

people MNHHS is unique in its composition in that two of its five hospitals are tertiary facilities that provide

state-wide super specialty services such as Heart and Lung Transplantation, Burns, and Positron Emission

Tomography (PET) Metro North HHS has a range of subacute, post-acute, community based health

services to support patient discharge and hospital avoidance as well as a number of residential facilities,

Oral Health Services and a fully integrated Mental Health Service including both community and hospital

Our values support those of the Queensland Public Service which underpin behaviours that will support and

enable better ways of working and result in better patient outcomes and our community

 Encourage and embrace new ideas

 Work across boundaries

 Own your actions, successes and mistakes

 Take calculated risks

 Act with transparency

 Lead, empower and trust

 Play to everyone's strengths

 Develop yourself and those around you

Visit our website for additional information about MNHHS: http://www.health.qld.gov.au/metronorth/

Metro North Hospital and Health Service (MNHHS) Orientation

Handbook

Putting people first Strategy

Metro North Hospital and Health Service enables and supports people to lead and deliver excellent centred care and high quality services

patient-The Putting People First Strategy reinforces our promise to put people first and guides genuine action to enable our staff, patients and partners

With a strong focus on improving systems, better engaging our people, and enabling a positive culture, this Strategy supports us to:

 partner with our patients to provide high quality health care;

 enable, support and professionally develop our staff; and

 engage with our partners to improve the patient experience

For further information go to http://qheps.health.qld.gov.au/metronorth/html/putting-people-first.htm

Metro North Directorates

Royal Brisbane and Women’s

Hospital (RBWH)

The Prince Charles Hospital (TPCH)

Redcliffe Hospital

Caboolture-Kilcoy Hospitals,

Woodford Correctional Services

Community, Indigenous & Subacute

Services (CISS)

Mental Health Services

Oral Health Services

Medical Imaging Services

MNHHS Orientation Key Contacts for Staff

MNHHS Service Caboolture /

Kilcoy Hospital (CABH)

Redcliffe Hospital(REDH)

Royal Brisbane and Women’s Hospital (RBWH)

Community, Indigenous &

Subacute Services (CISS)

The Prince Charles Hospital (TPCH)

Orientation Facilitators

Coordinator Training and Education

5433 8282

Coordinat

or Training and

Education

3883 7627

Coordinator Training and Education

3646 7351

Education Officer

3049 1236

Senior Advisor Training and Education

0407 116

726

3139 5071 Email Address:

Metro North Hospital and Health Service (MNHHS) Orientation

Payroll_Redcliffe-Payroll.RBWH

@health.qld.gov.au

Payroll.TPCH@health.qld.gov.au

Provider: Optum (Counselling, Manager Assist and Crisis Response Services)

1800 604 640 Website: www.livewell.optum.com QHEPS:

http://qheps.health.qld.gov.au/metronorth/hr/health-safety/health-and-Occupational Violence

Prevention OVP

3646 5168 (General Enquiries) Email: OVP-MNHHS@health.qld.gov.au

QHEPS: prevention/home.htm

http://qheps.health.qld.gov.au/metronorth/violence-QSuper / QInvest 1300 630 750 (Website: www.qsuper.qld.gov.au)

RemServ 1300 736 662 (Website: www.remserv.com.au)

Payroll Information

Where do I get my Payroll number?

Once you have completed and returned all of your documents, your Line Manager/Supervisor will receive

an email with your payroll number details http://qheps.health.qld.gov.au/payroll-assistance/

What do I do if I change my name, address or telephone number?

It is the employee’s responsibility to notify payroll services of any change of details Please remember that should you cease employment, group certificates will be issued at the end of financial year and will be forwarded to the last known address Notification forms are available on the PARIS site, available through QHEPS http://qheps.health.qld.gov.au/paris/forms/home.htm

How do I register to receive my payslip electronically?

After you receive your first payslip you then need to register on the Streamline website:

https://streamline.health.qld.gov.au/Account/Logon anywhere (at home or at work) and enter your Person

ID (payroll Number and set up a password) For any assistance, contact the State-wide Hotline on 1800

239 074

Streamline Online Services - Payroll Self Service

Streamline provides Queensland Health staff with online access to payslips, payment summaries and pay enquiries You can access Streamline at work or anywhere you have internet access You only need to register once and you can do it on a work computer or anywhere you have internet access

To access Streamline go to: https://streamline.health.qld.gov.au/Account/Logon

Payslips explained

Frequently asked questions Frequently used abbreviations

I am confused about the different terms and codes on

my payslip What do they mean?

A glossary of terms is available to help understand the terms

used in your payslip The glossary provides clear

descriptions of entitlements, allowances and deductions

All of my allowances aren’t showing on my payslip Does

this mean I’m not receiving them?

No A number of allowances paid on penalties, such as

overtime, are not shown as separate line items in the

earnings table of payslips

If you are entitled to receive these allowances, they will be

incorporated in your hourly rate and displayed as part of the

rate column for that line item in the earnings table

As a result, you will notice that these hours have a higher

rate displayed because the allowance has been combined

with the normal hourly rate

I submitted an AVAC but this has not appeared on my

payslip as an adjustment Why?

Adjustments that appear on your payslip only reflect AVACs

that have been processed

If you have submitted an AVAC to your line manager and it

has not appeared on your payslip as an adjustment, check

with your line manager to ensure the AVAC has been both

approved and submitted to Payroll Services

If the AVAC has been submitted to Payroll Services, please

wait for the form to be processed

Abs Absence Adj Adjustment Allw Allowance AVAC Attendance variation and allowance

claim form

Db Debit EMF Employee movement form ETP Eligible termination payment FBT Fringe benefits tax

H Half rate

HP Half pay HHS Hospital and Health Service

LL Leave loading LSL Long service leave Lve Leave

MVA Motor vehicle allowance

NP No pay

NS No superannuation OCA On call allowance OTE Ordinary time earnings

OT Overtime PDE Professional development entitlement PDL Professional development leave

PH Public holiday PIA Pay in advance RDO Rostered day off

RL Recreational leave RMO Resident medical officer SalSac Salary sacrifice

T&R T& Travel and relieving TRF Transfer expenses

WA Work around

1 1

Page 1

5

0 of 31

1 Messages box shows any relevant payslip

messages for the pay period

2 Employer name, even for those in a prescribed

employer HHS, will continue to show Queensland

Health due to it being the paying entity for tax

purposes

3 A personal assignment number (PAN) is

allocated for each role you have with Queensland

Health If you have more than one role with different

conditions, such as different leave entitlements, you

will be allocated a different PAN for each role and

receive a separate payslip for each role per

fortnight

4 Person ID is your unique employee identification

number You only have one ID number even if you

have more than one role

5 Sub Position is your substantive or permanent

position HD Position will appear as well if you

performing a higher duties role

6 The earnings table provides a breakdown of

hours worked and applicable allowances for the

current pay period The hours worked and

allowances are sourced from advice received from

your line manager from your roster or submitted

forms (such as an AVAC form) The earnings table

will reflect this advice and be processed in the

current pay period Please note, some allowances

paid on penalties, such as overtime, are not shown

on a separate line If you are entitled to receive

these allowances they will be incorporated into your

hourly rate and displayed in the rate column

7 Current Fortnight Gross Pay is the amount you

have earned for work performed in the current pay

period before tax or any other adjustment/deduction

is taken into account

8 Total Adjustments From Previous Pay Periods

(Gross) is the total value of adjusted payments

Refer to the adjustment section (page two of the

payslip) for a detailed breakdown of these

payments

9 The Total Gross amount includes the current

fortnight gross plus the total adjustments from

previous pay periods (gross)

10 The Bank Disbursements box shows the net

amount (after tax and all deductions) that was

deposited into your nominated bank account and will

appear as Payment Banked Pay Date

If you have requested that your pay is split and paid

into different bank accounts, each account will be

displayed as a separate line item Ad hoc payments

appear as Previous Ad Hoc Payment as a

separate line item —this confirms the ad hoc

payment was deposited into that bank account

during the pay period The payment(s) which make

up the ad hoc will be displayed in the adjustments

section (page two of the payslip)

11 The Deductions box includes any deductions

taken from your pay such as income tax, voluntary tax, and repayment of overpayments, memberships and salary sacrifice amounts HECS/HELP

deductions are included in the full income tax figure

12 The Total Deductions amount is the total of all

deductions for the current pay period

13 The Net Income amount is the Total Gross

amount minus the Total Deductions amount, plus

the New Overpayment Identified This Pay Period (See Over) – To Be Recovered (Net)

14 The Leave Balances (Hrs) box includes your

eligible accumulated leave types, including recreational leave, sick leave and long service leave

15 The Year To Date box includes your total

earnings, full taxable earnings and tax paid from 1 July each year, and your accrued Professional Development Entitlement (PDE) balance

16 Adjustments From Previous 4 Pay Periods – Description itemises details of pay adjustments

modified this period relating to dates less than or equal to four previous pay periods

Adjustments From > 4 Previous Pay Periods

itemises any adjustments from a pay period greater than the four previous pay periods

17 If you have a positive gross adjustment then Total Adjustments From Previous Pay Periods (Gross) will display If you have a negative gross adjustment – Total Adjustments From Previous Pay Periods (Gross Overpayment) will display

18 Deductions (Including Tax and Superannuation) Adjusted Due to Overpayment

will display when the total adjustment has a negative value Deductions associated with an overpayment are refunded to the employee in the pay period the overpayment is identified in

19 The New Overpayment Identified This Pay Period (See Over) – To Be Recovered (Net) amount is the Total Adjustments From Previous Pay Periods (Gross Overpayment) amount plus the Deductions (Including Tax and

Superannuation) Adjusted Due to Overpayment

amount This value is also displayed on page one as

a positive amount

20 A generic statement informing you that you have

a new overpayment with helpful information about the automated recovery of overpayments and contact details

Metro North Hospital and Health Service (MNHHS) Orientation

Handbook

Identification Badge

How do I get my Identification (ID) badge?

All staff are issued with, and required to wear identification badges which includes proximity access for staff only These badges are to be worn during working hours Badges remain the property of the service and should be returned on resignation

One of the conditions of employment is that all staff must wear, in a prominent position, an authorised Identification Badge Embellishments of any nature are not to be placed upon the badge in such a manner that obstructs the clear view of the original photograph and full name

The ID badge cannot be generated without your payroll number and proof of identification and the

completion of an ID Application Form/ Proximity Card Application Form which is signed by your Line

Manager/Supervisor to approve access areas ID badge photos are produced at each facility

 Redcliffe Hospital: Day of Orientation 0730 - 0750 in the Education Centre or Corporate Services

Administration (Ground Floor Building 18) Monday - Friday 0800 - 1000 and 1300 - 1430 excluding Public Holidays

 Caboolture-Kilcoy Hospital: Day of Orientation 0730 - 0750 in the Education and Skills Centre or

Engineering Department on Wednesdays from 1330 - 1430 excluding Public Holidays

 TPCH Education and Skills Centre: Monday - Friday 0930 - 1100 and 1330 - 1500 excluding Public Holidays

 RBWH: Operational and Support Services Directorate Monday - Friday 0800 - 1500 via appointment contact 3646 5611

 CISS: (You also need an aged care clearance letter), Operational Support Services Office Brighton and swipe cards issued, opening hours are: Monday 0900 – 1030; Tuesday and Thursday 1400 – 1530; Wednesday 0900 – 1030

o Alternatively for staff based at other CISS facilities a photo (head shot in jpeg format) can be emailed to mnhhs-ciss_access@health.qld.gov.au along with your ID application form ID badges will then be sent to your Centre via the courier service

What do I do if I lose my ID Badge?

Immediately you find you may have lost your ID Badge, advise your line manager and contact the relevant department so it can be cancelled to prevent unauthorised use Cards will be reissued after 48hours of being reported missing

 Redcliffe Hospital: Corporate Services on 3883 7591 during office hours or Security on 3883 7010, 24 hours 7 days per week

 Caboolture-Kilcoy Hospital: Engineering on 5433 8617 during office hours or Security on 5433 8478 or

5433 8479, 24 hours 7 days per week

 TPCH: Education Centre on 3139 5295 or 3139 5296 during office hours or Security on 3139 5908, 24 hours 7 days per week

 RBWH: Operational and Support Services Directorate on 3646 7947 during office hours or the Central Monitoring Room 3646 5188, 24 hours 7 days per week

 CISS: Operational Support Services 3631 7440 or email CISS_Access@health.qld.gov.au

What do I do if my card does not work?

Check the expiry date and have another card re-issued Alternatively please contact Education Staff or the department that issued your card

Procedure for Staff Requiring Additional Access

Line Managers will approve and make application to the relevant department for additional access

Security Matters

It is vitally important that you do not pass the proximity card that you have been issued to any other staff member Proximity cards must be returned to the facility you are employed at upon termination of service

Afternoon / Night Shift Parking

RBWH: After Hours parking is available on the Herston Complex between the hours of 1830 and 0730 the

following day If you are detained in your work area and are not able to remove your vehicle by 0730, contact the Central Monitoring room on 3646 5188 and advise the operator This action will ensure an Offence Notice is not issued You must ensure that you park in the marked parking bay

A Parking Permit Application Form – After Hours / Night Shifts must be completed and forwarded to

Operational & Support Services Directorate for the following areas:

Lanoma Terrace Carpark

 Lanoma Terrace Carpark is located on the corner of Bowen Bridge Road and O'Connell Terrace

Parking is available Monday to Friday between the hours of 1830hrs and 0730hrs the following day and weekends and public holidays between the hours of 1130hrs and 0730hrs the following day

Area 26, Behind Ronald McDonald House

 Area 26 is behind Ronald McDonald House Parking times are Monday to Friday between the hours of 1130hrs and 0900hrs the following day with 24 hour parking being available weekends and Public holidays

71 Butterfield Street (Old Ira Berk)

 Available from 1130hrs to 0900hrs the following morning Monday to Friday and 24-access on weekends and Public Holidays

Redcliffe Hospital: A parking permit application form for the restricted swipe card access car parks for

After Hours / Night Shift employees must be completed and forwarded to the Facility Director for approval who will forward this to Corporate Service Administration for processing

TPCH: After-hours parking is allowed on site; however vehicles must be parked within a marked parking

bay and must not be parked in:

 Ambulance bays

 Bays set aside for the use by emergency and/or police vehicles only

 Tow-away areas

 Emergency Department short-term Drop-off / Pick-up locations

 Contractor parking bays

 Other areas as specified by displayed signage

 Bays set aside for use by vehicles displaying a Queensland Transport approved Disabled

Metro North Hospital and Health Service (MNHHS) Orientation

Handbook

Parking permit or approved Temporary Parking Permit provided by the Education and Skills Centre

Vehicles must not park or stand on any roadway that has been marked with a solid yellow line that indicates

a no standing zone and subsequently a tow away area

Daytime Parking

RBWH

Various car parking stations are available at the Herston complex Facilities exist for payroll deduction for the car parking stations Information on these facilities may be obtained from the management of the car parking stations

Three parking stations and several other parking facilities available:

 Metro Car Parking Station, 20 Butterfield Street

 Metro Car Parking Station, Bramston Terrace

 Cornerstone Parking Station, 325 Herston Road

 Herston Complex parking after hours

 RNA Showgrounds, O’Connell Terrace Bowen Hills Open 0500- 1600

 Royal International Convention Centre, 600 Gregory Terrace, Bowen Hills Open 0600 - 1800

Redcliffe, Caboolture-Kilcoy Hospitals and CISS

Car parking is available to all staff within the hospital grounds free of charge at Redcliffe, Caboolture-Kilcoy Hospitals and CISS On street parking is also available Caboolture Hospital has two staff swipe card access car parks available for all staff at Caboolture Hospital

TPCH

Car parking is available to all staff within the hospital grounds free of charge Paid parking is available in the multi-story car park at the front of the hospital, and the car park behind the Breeze Café On Street Parking

is also available but local council restrictions may apply

METRO Parking Management Limited (METRO) manages the multistorey and an open-air parking area designated as Palliative Care Car Parking Area All parking in Metro controlled facilities is regulated by Metro Parking Management Limited under their guidelines and policies Staff members are not permitted to park in the METRO operated Car Park adjacent to the Palliative Care / Extended Care Units between the hours of 0500 to 2000

All vehicles operated and parked on TPCH complex by all TPCH employees are to be registered with Protective Services TPCH Permits are provided by Protective Services following registration Registration

is via completion of a Parking Registration form Registration forms may be obtained from:

• Protective Services, or • TPCH Intranet site (Link: The Prince Charles Hospital: Corporate Services - Fire, Protection and Security Services.)

There is no limit to the number of vehicles that may be registered by an individual Parking permits identify the registered vehicle and approved car parking area/s Permits must be placed on the interior of the

vehicle windscreen or quarter window ensuring that it is visible from the exterior of the vehicle Failure to do

so may render the permit void Permits for use to identify motorcycles must be positioned in a predominate location on the vehicle

Short Term Patient Drop-off / Pick-up bays are provided to allow the drop-off or pick-up of persons to the Emergency Department or Transit Lounge Unless being used for the express purpose as identified, TPCH employee vehicles are not to be parked in these areas