8 tom tat luan an tieng anh ha nguyen bao khuyen

One of the current modern management approaches is the total quality management TQM approach with the priority that meets the needs of customers and focuss on building a quality culture

MINISTRY OF EDUCATION AND TRAINING

HO CHI MINH CITY UNIVERSITY OF EDUCATION

-

HÀ NGUYỄN BẢO KHUYÊN

MANAGING TEACHING ACTIVITIES

IN HIGH SCHOOLS OF LAM DONG PROVINCE ACCORDING TO THE APPROACH OF TOTAL

The thesis was conducted and completed at Ho Chi Minh city University of Education

Scientific Instructors: 1 Dr Vu Lan Huong

2 Dr Pham Bich Thuy

Reviewer 1: Prof Đỗ Văn Đoạt

Reviewer 2: Prof Trần Văn Đạt

Reviewer 3: Prof Nguyễn Thị Thúy Dung

The Thesis will be defended before the Thesis Assessment Committee of the University at ………

Time:……… Date:………

The Thesis can be found at

- National library of Vietnam

- HCM city University of Education’s Library

- General Sciences Library of HCM City

INTRODUCTION

1 Reasons for choosing the topic

Today, with the rapid development of science and technology along with the developing economy, demand for learning has been increasing that leads to diversed learning goals

One of the current modern management approaches is the total quality management (TQM) approach with the priority that meets the needs of customers and focuss on building a quality culture

For high schools in Lam Dong province, although the management staff and teachers have made great efforts in carrying out school managements and teaching process, the results is not as good as what they have expected with few creations, not much attention on students,

or teaching purposes.The objectives of teaching activities for high school students have not been focused The management of teaching activities according to input, process and output management has not been paid attention to In addition, the construction of a quality culture has not been widely disseminated to managers and teachers

In order to understand the theoretical knowledge of managing teaching activities according to TQM approach in high schools, study the reality of teaching activities management in high schools in Lam Dong province and suggest the measures that help to manage teaching activities

effectively, the author conducts a research on the topic: " Managing

teaching activities in high schools of Lam Dong province according

to the approach of Total Quality Management ”

2 Research purpose

On the basis of theoretical research on managing teaching activities

in high schools according to TQM approach, evaluate the reality of teaching activities management in high schools in Lam Dong province and propose effective measures for managing teaching activities in high schools of Lam Dong province

3 Research subjects and objects

management methods as well as teaching methods in schools, focusing

on the goals of teaching activities for high school students However, this process still have some limitations such as not having a synchronous implementation among all the school staff on managing teaching activities according to TQM approach, not fully implementing the steps

of Planning, Organizing Implement, Check and Improve the input, process and output management for teaching activities If the theoretical basis for the management of teaching activities in high schools according

to TQM approach is defined, assessment for management of teaching activities according to TQM approach is conducted, effective propasal can be stated to improve the management of teaching activities according

to TQM approach in high schools of Lam Dong province

5 Research mission

5.1 Systematize and develop the theoretical basis for the management of

teaching activities in high schools according to the approach of total quality management

5.2 Evaluation the reality of managing teaching activities in high schools

of Lam Dong province according to the approach of total quality management

5.3 Proposing measures to manage effectively teaching activities in high

schools of Lam Dong province according to the approach of total quality management

5.4 Test the necessity and feasibility of the proposed measures and

conduct part of one proposed measure

6 Limit and scope of research

6.1 Research content: Management of teaching activities in high

schools of Lam Dong province according to the approach of total quality management

6.2 Survey object:

- Subjects of the reality survey: Managers, teachers and students in high

schools in Lam Dong province

- Subjects of testing and experimental measures: Managers, teachers

in high schools of Lam Dong province

7 Approaches and research methods

7.1.Approach methods

7.1.1 Systematic approach: consider the problems posed in a

comprehensive, multifaceted, multi-relationship in the state of movement and development, thereby find out the relationship of the object research with other objects and phenomena

7.1.2 Historical approach: study the entire development of the research

subject; detect the inevitable development laws of the object Information

related to the research problem is collected according to historical developments The author inherits the results achieved by previous researchers, analyzes and compares the development process of management activities to get a correct and appropriate judgment

7.1.3 Practical approach: basing on the reality of managing high

schools in Lam Dong province The proposed measure is considered in terms of its suitability with local conditions to ensure its necessity, feasibility and effectiveness

7.1.4 Total Quality Management Approach: the main approach of

the thesis which is used to conduct research on management teaching activities in high schools The author uses the PDCA model to manage teaching activities with four steps: planning (P), organizing implementation (D), checking (C) and improvement (A) for the management of the elements of the teaching activities such as input, process and the output of the teaching activities in parallel with the quality culture management

7.2 Research Methods

7.2.1 Theoretical research methods: analyze, synthesize and

generalize researches on TQM in general and management of teaching activities in high schools according to TQM in particular, then establish

a theoretical basis for the study of the problem

7.2.2 Practical research methods

7.2.2.1 Questionnaire survey method

Develop questionnaires and interview principals, vice principals, team leaders, teachers and students; organize a survey to find out information on the current state of teaching activities and managing this activities in high schools; investigate the necessity and feasibility of the proposed measures

7.2.2.2 Deep interview method

Interview managers and teachers at high schools in Lam Dong province through communication with a set of interview questions related to the contents of the questionnaire

7.2.2.3 Product research method

Study plans and reports on teaching activities management: organization plan, teaching plans, training profile,; reports on activities

of schools and professional groups; results of assessment of teaching activities e.t.c…

7.2.2.4 Experimental method

Implement measures to improve the efficiency of output management through supporting students' learning by training activities for teachers of Dong Da High School and build criteria for evaluating

teaching activities as well as assessing students' ability after studying Math and English

7.2.2.5 Analyzing survey data methods

* Processing survey data by questionnaire: use SPSS , Excel programs

for processing and statistical analysis in order to evaluate quantitatively and qualitatively, and to ensure the reliability of the results obtained The parameters and statistical operations used in this study are descriptive

statistical analysis and inferential statistical analysis

*Processing data from deep interviews: interview data is recorded in

writing, content is analyzed to classify ideas, some content will be quoted verbatim in necessary cases Interview information is used for comparison to clarify the survey results

* Processing data from real products and activities: studying the content

of plans, reports of schools and professional groups; teacher's lesson plan, compare with interview results

8 Arguments to be defended, scientific and practical significance 8.1 Arguments to be defended

Managing teaching activities in high schools according to the approach of total quality management is a modern management method,

in line with the development trend of management science in the world, contributing to improving management efficiency to meet the requirements of educational innovation

Although teaching activities management according to TQM approach in high schools of Lam Dong province in recent years has partly met the requirements of educational innovation, there are many limitations such as: Planning, Organizing, Executing, Checking and Improving the input, process and output management of teaching activities combined with implementing the construction of the quality culture or build “learning organization”

Measures to manage teaching activities in high schools in Lam Dong province according to the approach of total quality management are proposed

9.New contributions of the Thesis

The thesis has systematized and perfected some concepts; proposed theory on Management of teaching activities in high schools according

to TQM approach with specific elements of input management, process management and output management

From the model of teaching activities and management of teaching activities in high schools according to TQM approach, the necessary elements in managing teaching activities have been listed clearly in detail, which is very convenient for administrators to apply and monitor

their high schools In addition, the process of input management, process management, and output management of teaching activities is shown specifically in 4 steps (1) Planning, (2) Doing/ Implementation, (3) Checking and (4) Acting

Furthemore, the thesis has stated the theoretical basis of the quality culture in schools associated with building a "learning organization", concretizing management activities associated with building and developing a quality culture

The research results of the thesis have generalized the reality of managing teaching activities of high schools in Lam Dong province according to TQM approach, thereby identifying limitations and causes The author of the thesis has proposed a system of measures to manage teaching activities in high schools in Lam Dong province based on a theoretical framework according to TQM approach, which is urgent, effective, and meet the requirements of educational innovation

The thesis has proposed a sample criteria for evaluating teaching activities of teachers and assessing students' ability that they can achieve after studying Math and English The suggested criteria can help building another assessment criteria for different subjects taught at highschool recently

10 Structure of the thesis

Chapter 1: Theoretical basis for managing teaching activities in high schools according to the approach of total quality management

Chapter 2: Reality of managing teaching activities in high schools in Lam Dong province, approaching total quality management

Chapter 3: Measures to manage teaching activities in high schools in Lam Dong province, approaching total quality management

CHAPTER 1 THEORETICAL BASIS ON MANAGING TEACHING ACTIVITIES IN HIGH SCHOOL ACCORDING TO THE APPROACH OF TOTAL QUALITY MANAGEMENT 1.1 Topic overview

1.1.1 Studies on teaching activities in high schools

Lee and Yeap (2003) proposed a model of teaching and learning in which learners provide feedback for continuous improvement in refining, designing and redesigning the teaching and learning process Teachers have almost mastered the elements for teaching activities, so they can quickly recognize the difficulties of learners to have appropriate solutions.The quality improvement process can be implemented based on Deming's cycle (Plan-Do-Check-Act): identifying defects and discrepancies from learner feedback; analyzing

the teaching process of teachers; quality improvement action plan; performing activities and assessing student satisfaction Learners have

to learn on their own and think, solve problems creatively and work in groups “The new educational trend is treaching individual such as: Students have achieved a high level of academic excellence; all learners reach their full potential Learners are equipped with the knowledge, skills and ability to succeed in this changing world” (Delorenzo et al.,

2009, p 215)

Dang Thanh Hung (2002) stated that teaching activity is one of the important components of the teaching process and three principles of the modern teaching process include interaction between teaching activities with learners and teaching content; teachers and learners’ participation Phan Trong Ngo (2005) gave 7 functions of teaching activities including orientation; commission; stimulation, motivation; help and advice; organize learners' learning activities; control and evaluate adjustment functions

1.1.2 Managing teaching activities in high schools according to total quality management approach

Blandford (2005) argues that TQM includes elements such as leadership, information analysis, benchmarking, strategic planning, human resource development, quality results, product quality assurance, service and customer satisfaction Lynch ( 2012) have revealed new management trends: school leaders need to develop skills to improve the educational environment, such as the ability to set up a mission; working skills in changing organization, cooperation skills; overall thinking skills; ability to identify and clarify the relationship between theory and practice Larina (2015) has concretized the TQM activities that need to

be applied in schools as all activities must be continuously improved, which requires understanding learners' needs and continuously improving processes and systems Bunglowala and Asthana (2016) said that applying TQM approach with PDCA process (Plan -Do -Check -Act) into the teaching process requires school members to follow the steps: planning, implementation, inspection and improvement

Nguyen Duc Chinh (2003) has analyzed in detail the perspectives of quality assessment through the quality of "input", "output", "added value", "academic value", "organizational culture", “private authority” Bui Minh Hien, Vu Ngoc Hai, Dang Quoc Bao (2006) have determined the quality of education according to the quality of the learning environment; input; learning process and learning outcomes.Tran Kiem (2012) has raised the basic issues of educational management science with definitions of educational management at macro and micro level,

elements of educational management

1.2 The basic concepts

1.2.1 Teaching activities in high school

Teaching activities in high schools are the participation and interaction of teachers and students with the input, process and output components of teaching activities in order to form and develop students' core competences and abilities that meet the educational goals as well as prepare students with the necessary competencies to enter the labor market or study at the college or university level

1.2.2 Managing teaching activities in high schools

Management of educational activities in high school is the impact of management subjects on teaching activities of teachers and students' learning combined with resources inside and outside the school in order

to form and develop students' core abilities and competencies that meet the educational objectives while preparing students for joining the labor market or vocational training

1.2.3 Managing teaching activities in high schools according to total quality management approach

Managing teaching activities in high schools according to the approach of total quality management is the management activities of the management subjects for the input, process, and output management of teaching activities, following the steps of Planning, Implementing, Checking, and Improving in combination with building a quality culture

to achieve the goal of developing the high school students’ abilities and competences

1.3 Teaching activities in high school

Figure 1 Model of teaching activities in high school

1.3.1 Inputs of teaching activities : Teaching activities in high schools

need to ensure the following input factors: implement, arrange and distribute teaching programs which intend to develope students' ability and competences; ensure the quality of the teaching staff; facilities, equipment for teaching and the quality of the entrance admission

1.3.2 Teaching process: includes the following main components:

Teaching and learning that helps to develop students' abilities and competences; examine and evaluate the learning process of students; cooperation between schools and parents

1.3.3 Outputs of teaching activities : Evaluation of outputs, recognition

of program completion; supporting students to take high school graduation exams and enroll in colleges and universities; collecting student feedback on teaching quality

1.4 Managing teaching activities in high schools according to the approach of total quality management

Figure 2 Management model of teaching activities in high schools

according to TQM

1.4.1 Input management

1.4.1.1 Planning: the school determines the specific orientations for

program development, decentralization of management in the school; Departements of each subjects specifies the teaching periods, and designs the lessons/ projects The schools plan to ensure the structure, quantity and quality of the staff; teacher training and retraining; plan to repair or purchase new equipment; manage school’s finance; develop a scientific and effective enrollment plan

1.4.1.2 Doing: Organize, arrange and distribute teaching programs that

help to improve students’ abilities and competences; manage activities to ensure the quality of teaching staff; facilities, and finance for teaching the 2018 educational program; Enrollment plan implementation

1.4.1.3 Checking:Develop evaluation criteria and effectively check the arrangement and distribution of teaching programs; check the quantity, structure and quality of teachers and staff; periodically check the procurement of teaching equipment; inspect the implementation of the annual enrollment admission

1.4.1.4 Acting: Determine the causes that lead to limitations in the management of the contents of the teaching activity input, and propose

necessary improvements

1.4.2 Process Management

1.4.2.1 Planning: The school determines the goal of teaching that help to

improve students’ abilities and competences Management staff plan to organize teaching activities, plan to innovate teaching methods TCM and teachers plan appropriate activities and lesson plans Departments plan to test and evaluate students that help to improve students’ abilities and competences and develop evaluation criteria The school plan to build a cooperative relationship with parents

1.4.2.2 Doing: managing how teaches use teaching methods and

facilities; how to organize and control learning activities; managing the implementation of professional regulations, innovating teaching methods The school checks and evaluates regularly and periodically evaluates according to the specification matrix; organize for students to carry out testing and evaluation contents; Assign teachers to check, mark and return papers Organize the signing of a commitment between the school and the Parents' Representative Board on the implementation of the coordination plan

1.4.2.3 Checking: Check the implementation of teaching activities that

help to improve students’ abilities and competences such as innovate teaching methods; experimentation, practice, test, evaluation The school regularly evaluates the implementation of the cooperative relationship

between the school and parents

1.4.2.4 Acting: identify the limitations in the process of organizing

teaching activities, inspection activities, evaluation and coordination with parents; then identify the cause, propose improvement plans

1.4.3 Output Management

1.4.3.1 Planning: The school determines the goals to be achieved by

students when completing the study program; make a plan to evaluate the output, recognize the completion of the teaching program of each school year Make a career guidance plan for students; plan to support students to graduate and enroll in colleges and universities The school develops a plan to collect and process feedback on teaching quality

1.4.3.2 Doing: The school organizes output assessment, recognizes the

completion of the teaching program according to the school year plan Organizing, supporting activities for grade 12 students to prepare for high school graduation exams and admission to colleges and universities Collect and process information about teaching programs, teaching quality and educational activities

1.4.3.3 Checking: the school checks the assessment of outputs, the goal

achievement; checking activities to support students in high school graduation exams and admission to colleges and universities; examine and evaluate the effectiveness of the collected contents and methods of information processing on teaching quality

1.4.3.4 Acting: Analyze the limitations of the management and

assessment of student outcomes; discuss solutions to overcome difficulties and improve Adjust the content and methods of collecting and processing information on teaching quality in order to achieve efficiency and set goals

1.4 4 Building and implementing quality culture in schools

1.4.4.1 Requirements for building a"learning organization": defining

the school's mission as a highly developed cultural environment, all activities are aimed at learners with core values at work , behavioral relations; promote the spirit of solidarity and high unity in activities; encourage and create conditions for teachers to experiment with innovations; democratic implementation

1.4.4.2 Management content and process of building a "learning organization" in high schools: determining the vision and strategy of the

school's development at each stage, all members participating in the development of an action plan The school builds an organizational structure based on responsibility and decentralization; establish an appropriate mechanism with autonomy in teaching quality and continuous improvement Implement action programs to attract everyone

to participate and promote teachers and students to study, improve and do scientific research The school conducts assessment and

self-improvement to build a quality culture

1.5 Factors affecting the management of teaching activities according to the total quality management approach

1.5.1 The constant change and development of science, technology and social economic life requires administrators and departments in the

school to quickly keep up with changes, always update the development

of science and technology to promptly grasp the needs of students, the

requirements of society for educational products (Vu Lan Huong , 2017)

1.5.2 Leadership and management skills : The system and the

management departments need to have the capacity to anticipate, plan and lead effective teaching activities in the context of rapidly changing society Managers must have a reasonable organizational method, quick decision-making, and confrontation; motivate and inspire others

1.5 3 Competence of teachers : modern teaching method requires

teachers with high professional and pedagogical qualifications, creative and sensitive minds (Tran Thi Huong, 2012) In addition, teachers need

to be equipped with competences and assessment skills that meet the innovation of teaching methods Teachers must have a certain understanding of occupational groups in society in order to orient students' careers

1.5.4 Resources inside and outside the school : the management team

focuses on maximizing the resources inside and outside the school to serve teaching activities with high efficiency such as promoting the professional forte of teachers; invest and upgradefacilities; take advantage of the local economic, cultural and social advantages

*Synthesis of theoretical framework

From the theoretical basis studied, the thesis author proposes a theoretical framework for the management of teaching activities in high schools according to the specific overall quality management approach

as follows