Specialist skills and knowledge in hospitality industry at hoa binh 1 hotel and restaurant

A wedding party in Hoa Binh 1 hotel restaurant .... Private dining room in Hoa Binh 1 hotel restaurant ..... I am extremely grateful for the support from my school, the instructors as we

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ACKNOWLEDGEMENT 3

PART A: OBJECTIVES 5

PART B: CONTENTS 6

I DESCRIPTION OF INTERNSHIP COMPANY 6

1 General information about Hoa Binh 1 Hotel-Restaurant 6

1.1 Introduction 7

1.2 General scale and facilities 9

2 Organizations 9

3 Work structure: 10

4 Type of rooms in Hoa Binh 1 Hotel - Restaurant 11

5 Wedding and Event 12

6 Food and Beverage 13

II INTERNSHIP ACTIVITIES 15

1 The process of serving food in Hoa Binh 1 restaurant 15

2 The room cleaning process is done through the following 3 steps: 16

3 The process of serving guests at Bar coffee 17

5 The Experiences as a waitress in restaurant 18

III ADVANTAGES AND DIFFICULTIES 18

1 Advantages: 18

2 Difficulties: 18

IV CAUSE OF PROBLEMS AND SOLUTION 19

V LESSONS I GET IN THE INTERNSHIP TIME 19

VI CONCLUSION AND SUGGESTION OF THE INTERNSHIP 19

1 Conclusion 19

2 Suggestions 19

2.1 Suggestions for the Internship Company 19

2.2 Suggestions for Foreign Language Department at AGU 20

2.3 Suggestions for Future Interns 20

REFERENCES 21

FEEDBACK 22

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NGUYEN THI NGOC MAN DH18TA 2

L I ST OF PI CTURES

Picture 1 Hoa Binh 1 Hotel Restaurant 6

Picture 2 Reception department in Hoa Binh 1 hotel restaurant 7

Picture 3 The 8th floor in Hoa Binh 1 hotel restaurant 9

Picture 4 Rooms in Hoa Binh 1 hotel restaurant 11

Picture 5 A wedding party in Hoa Binh 1 hotel restaurant 12

Picture 6 A conference party in Hoa Binh 1 hotel restaurant 13

Picture 7 Wedding menu in Hoa Binh 1 hotel restaurant 13

Picture 8 The dining room of the 8th floor 14

Picture 9 Counter in the 8th floor in Hoa Binh 1 restaurant 14

Picture 10 Buffet party in Hoa Binh 1 hotel - restaurant 17

Picture 11 Private dining room in Hoa Binh 1 hotel restaurant 17

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ACK NOWL EDGEM ENT Internship is the most memorable time for me because it has recorded many memories and help from my teacher, family and friends I am extremely grateful for the support from my school, the instructors as well as all staffs in Hoa Binh 1 hotel and restaurant so that I can complete the internship and graduation report

First of all, I would like to express my gratitude to the Faculty of Foreign Language at An Giang University for giving me the opportunity to experience the practical knowledge related to my major

Secondly, I would like to send my deep thanks to my heartfelt teacher,

Ms Nguyen Thi Anh Guong, Faculty Foreign Language, An Giang University as

my instructor who encourages us when I had difficult problems She shared with

me many ideas, comments and support for my theoretical knowledge to complete this internship as well as this report Without her help I would not be able to complete this task very well

During the internship, all staffs of Hoa Binh 1 have always cared, guided and trained me enthusiastically and professionally In particular, Mr Nghiem, who assigned and arranged the work so that I could complete my work in a good and effective way as well as have a great deal of knowledge about restaurant and social All staffs in Hoa Binh 1 always considered me as an official employee of Hoa Binh 1 hotel and restaurant

Next, I also want to thank to my classmates who has practiced with me They gave me motivation at work and overcoming the difficulties together as well as jointly accomplishing well assigned tasks Without them, I am afraid I could not pass that difficult time

Besides, I am deeply grateful to my family in general and my mother in particular for giving me much love Thanks Mom for always caring, encouraging and supporting me in these busy days

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Finally, although I have tried to check the information as well as the formatting of the documents, there are definitely mistakes that I can not recognize So the contribution of teachers and friends are the most valuable source for me to complete this report

I sincerely thank!

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PART A: OBJECTI VES

In addition to the theoretical knowledge, students also need to learn more about the realities of services and operations in the continuous development of hotel and restaurant today Through the reality we reinforce and improve the theories learned at school, we can do a good job in the future It also helps us to

be more confident and less confused when facing the reality The internship helps

us understand more about the theory and familiarize with reality

Hoa Binh 1 Hotel - Restaurant constantly innovates the customer service process to meet the essential needs and the growing society This is a place with good internship and quality for students to learn a lot of experience in hospitality industry I expect that I could study many useful skills there such as communication, teamwork and problem solving skills Before that urgent, regular, long-term requirement through my internship at Hoa Binh 1 Hotel - Restaurant, I would like to choose the top

Binh 1 Hotel

My report has six main parts:

Description of the internship company ( Hoa Binh 1 hotel-restaurant ) Internship activities

Advantages and Difficulties in practiced time

Cause of problems and Solution

Lessons I get from the internship time

Conclusion and Suggestions of the Internship

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PART B: CONTENTS

I DESCRI PTI ON OF I NTERNSHI P COM PANY

1 Gener al infor mation about Hoa Binh 1 Hotel-Restaur ant

Picture 1 Hoa Binh 1 Hotel Restaurant

Address: No.130, Tran Hung Dao Street, My Binh Ward, Long Xuyen city, An Giang Province

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1.1 I ntroduction

Hoa Binh 1 hotel restaurant is one of the tourism activity systems

of Hoa Binh club It belongs to the military command of An Giang province Hoa Binh 1 Hotel - Restaurant meets 3 star standard, has affirmed its brand, quality and reputation in the area

It was located in the administrative center of Long Xuyen city, An Giang province, on the main traffic road connecting the southwestern provinces and the Kingdom of Cambodia

Hoa Binh 1 Restaurant - Hotel with a combination of restaurants, rooms, convention centers, weddings, travel tours, passenger transportation located near shopping mall, night market, pedestrian street, This convenient for customers when in need of shopping, entertainment

With the motto of always improving service quality "Please go with satisfied visitors", we would like to ensure you experience luxurious services with enthusiasm, thoughtfulness and conscientiousness

Picture 2 Reception department in Hoa Binh 1 hotel restaurant

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The organizational chart of Hoa Binh 1 hotel - restaurant

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1.2 General scale and facilities

Ground floor: Reception hall for 100 guests, restaurant - wedding reception of 1000 guests

Level 1: Conference restaurant - wedding party 300 guests

2nd floor: Private dining room from 10 to 100 guests, health care area: Massage, steambath

3rd to 7th floor: 60 rooms with 3 star standard (accommodating

120 guests)

8th floor: Breakfast, Bar coffee

Support services: Travel services, car rental, souvenir sales, featured products, airline tickets, ships, cars

Picture 3 The 8th floor in Hoa Binh 1 hotel restaurant

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- Food service

- Hotel business

- Retail sale of business products and services

- Restaurants and mobile food services

- Selling sightseeing tours

- Business support services

- Entertainment activities

- Transport of passengers by road and waterway

Staff:

- Director: 1 person

- Office of administrative organization: 4 people (2 officers, 2 staff)

- Sales department: 6 people (1 officer, 5 employees)

- Accounting department: 9 people (2 officers, 7 employees)

- Technical department: 3 people (1 officer, 2 employees)

- Security: 6 people (2 officers, 4 employees)

- Hotel department: 19 people (4 officers, 15 employees)

3 Wor k str uctur e:

- Morning shift: From 6:00 to 14:00

- Afternoon shift: From 14:00 to 22:00

- Available at night (from 10:00 am to 6:00 pm)

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4 Type of r ooms in Hoa Binh 1 Hotel - Restaur ant

Standar d r oom

01 room 24m2: 01 double bed (or 2 single beds), bath tub, hot and cold water machine, minibar, 32 inch TV, air conditioning, 02 phones, safe, luxurious wooden interior decoration, location behind the hotel (river view)

Suite r oom

01 room 28m2: 01 double bed, shower tub, bath tub, hot and cold water machine, minibar, 32 inch TV, 02 air-conditioning, salon, 02 phones, bookshelf, safe, interior luxury wooden, healthy balance, fruit, mineral water, fresh flowers, hair dryer, massage ticket, hotel front location (city view)

Deluxe Room

01 room 28m2: 01 double bed, bath tub, water heater, minibar, 32 inch TV, air conditioner, tea table, 02 phones, safe, luxurious wooden interior decoration, weight balance healthy, fruit, mineral water, fresh flowers, hairdryer, hotel front location (city view)

Super ior r oom

01 room 24m2: 01 double bed (or 2 single beds), bath tub, hot and cold water machine, minibar, 32 inch TV, air conditioner, 02 phones, safe, luxurious wooden interior decoration, left plants, mineral water, fresh flowers, hairdryer, hotel front location (city view)

Picture 4 Rooms in Hoa Binh 1 hotel restaurant

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Type of r oom The r ate of r oom

Deluxe r oom 2.300.000 VND

Super ior r oom 1.500.000 VND

Standar d r oom 1.200.000 VND

5 Wedding and Event

Hoa Binh 1 hotel restaurant is the perfect place to host great events such

as conferences, seminars, exhibitions, weddings and banquets from 100 to 700 guests with varied and plentiful requirements Combined areas of the hotel can accommodate over 1200 guests on a party so it can meet large parties or 4 to 5 parties at once

The design and luxurious decoration with modern equipment and professional staff will help you succeed in your event of great importance

Picture 5 A wedding party in Hoa Binh 1 hotel restaurant

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Picture 6 A conference party in Hoa Binh 1 hotel restaurant

Picture 7 Wedding menu in Hoa Binh 1 hotel restaurant

6 Food and Bever age

Bar coffee in the 8th floor is a good place to meet partners for discussing work because of comfort and convenient

Bar coffee offers the following services:

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Morning: serving breakfast, refreshments

Afternoon: serving office lunch

Evening: serving refreshments, pastries and snacks

Breakfast menu has a lot of popular food and beverage in Viet Nam like white

or yellow noodles soup with pork, omelet and bread, steamed pork and bread, steamed rice and grilled pork, especially Pho There are coffee (hot and col d), fruit juice, coconut, soft drinks, ice-creams

Bar coffee has also a dining room with 6 air-conditioned creating for people feel comfortable when they have a meal in restaurant

Picture 8 The dining room of the 8th floor

Picture 9 Counter in the 8th floor in Hoa Binh 1 restaurant

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I I I NTERNSHI P ACTI VI TI ES

I look forward to working as a professional waitress at the hospitality industry

to satisfy the dining needs of customers so I chose the international 3 star restaurant Hoa Binh 1 hotel and restaurant to complete the internship After this period, I would like to expand my knowledge and get much experiences so that I could apply into real life After two months of work, I always got the attentions

of the staffs in Hoa Binh 1 hotel restaurant I was assigned to work at bar coffee and some Wedding parties

1 T he pr ocess of ser vi ng f ood i n H oa Bi nh 1 r est aur ant

Stage 1: Book a table and pr epar e

- Receive your request to reserve a table

- The staff in charge accepts the customer's request for reservation

- In case yes, take note of guest information such as name, contact phone number, arrival time, number of tables / people, number of dishes, special requirements (if any).

- Save in a book or on software, and notify management and relevant departments known

Stage 2: Pr epar e befor e ser vice time

- Clean the service area

- Setup dining table according to restaurant standards

- Prepare more tools for catering during the shift to supplement when needed

- Double check the preparation to be ready to welcome and serve guests, like the whole area is clean, the tables are set up correctly, the rows of tables and chairs are in line, tools

- Check the operation status of the equipment to serve guests

- Contact the kitchen and bar for new dishes, special dishes, and discontinued dishes to serve customers better

- Check the reservation list and all technical facilities of the restaurant before arrival time

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Stage 3: Take car e of guests thr oughout the meal

- Staff should choose a suitable standing position in order to ensure both observing the arrival of new guests and recognizing that guests who are eating meals have additional requests to promptly serve and respond

- Need to ensure an upright posture, smiling face, natural and polite Absolutely

do not do private work, do not leave position or talk while serving guests

Stage 4: Payment, seeing off guests and cleaning up

- The employee needs to know when the customer is about to call to pay to tell the cashier to prepare the bill

- When guests request payment, the staff immediately brings the invoice to the guest

- Receiving money from guests - check the money in front of the guest with the notice of the amount received and then bring the money and invoice to the cashier

- Receive excess money back from the cashier, check excess money and bring back the customer with the bill

- Thank you and see you off

- The staff reminds guests to check if they have forgotten anything Thank you for having a meal at the restaurant

- Guests leave in satisfaction at the highest level and see you next time

- Tidy up and reinstall the dining table

- Staffs carry out the cleaning of the guest table, sorting of trash and tools in the right place

- Setup new dining table according to restaurant standards, ready to welcome new customers

2 T he r oom cl eani ng pr ocess i s done t hr ough t he f ol l owi ng 3 st eps:

Step 1: Meeting at the beginning of the shift to deploy the work to be done and comments from the staff every morning before starting work

Step 2: View reports on room availability (guests are still staying or guests have checked out)

Step 3: Prepare a trolley (trolley) containing room tools (towels, blankets, brushes, shampoo, etc.) and room making tools (towels, vacuum cleaner, ) and push the car arrives in front of the room door

Tiêu đề	Specialist skills and knowledge in hospitality industry at Hoa Binh 1 Hotel and Restaurant
Trường học	Agricultural Gangwon University
Chuyên ngành	Hospitality Industry
Thể loại	Internship report
Năm xuất bản	2021
Thành phố	Unknown

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