Accumulative report title the differences in communication styles in business communication between americans and vietnamese

THE PEOPLE’S COMMITTEE OF BINH DUONG PROVINCETHUDAUMOT UNIVERSITY FACULTY OF FOREIGN LANGUAGES  Accumulative Report Title: The Differences in Communication Styles in Business Communi

THE PEOPLE’S COMMITTEE OF BINH DUONG PROVINCE

THUDAUMOT UNIVERSITY FACULTY OF FOREIGN LANGUAGES



Accumulative Report Title:

The Differences in Communication Styles in Business Communication between Americans and Vietnamese.

Class: D20NNAN05

Lecturer: Nguyễn Hoàng Minh Đức

Course: Mini project British - American work styles and communication (0+2)

- Bình Dương,

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không tiến triển logic; bắt đầu và kết thúc mơ hồ

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sơ sài Không hỗ trợ chủ đề

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(powerpoint).

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cụ trình chiếu (powerpoint).

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ĐIỂM TỔNG CÁ NHÂN

ĐIỂM THỐNG NHẤT

TABLE OF CONTENT

Chapter I: INTRODUCTION 6

Chapter II:BACKGROUND CONCEPTS 6

2.1 Definition of communication 6

2.2 Common communication styles 7

2.2.1 Assertive/Dominant communication style 7

2.2.2 Aggressive communication style 7

2.2.3 Passive communication style 8

2.2.4 Passive-aggressive communication style 8

2.2.5 Manipulative communication style 8

2.3 Three main differences in communication styles between Americans and Vietnamese people 9

2.3.1 Greeting 9

Table 2.3.1.1 Greeting scenes in American’s movies 10

Table 2.3.1.2 Greeting scenes in Vietnamese’s movies 11

Table 2.3.1.3 The percentage of greeting styles in business communication in American and Vietnamese movies 12

2.3.2 Directness 13

Table 2.3.2.1 Directness scenes in American’s movies 14

Table 2.3.2.2 Indirectness scenes in Vietnamese’s movies 15

Table 2.3.2.3The percentage of using indirect and direct communication in American and Vietnamese movies 16

2.3.3 Expressing emotions 16

Table 2.3.3.1 Expressing emotions scenes in American’s movies 17

Table 2.3.3.2 Expressing emotions scenes in Vietnam’s movies 18

Table 2.3.3.3 The percentage of expressing emotions in business communication in American and Vietnamese movies 19

Chapter III: CONCLUSION 20

3.1 Conclusion 20

3.2 Recommendation 20

REFERENCES 21

Chapter I: INTRODUCTION

Communication is critical in modern culture, particularly in business It assists eachperson in becoming more sophisticated and respected Similarly, communicationallows us to understand the partner we are approaching in order to do the right thing ineach situation We must learn to interpret and grasp the meanings of the other person'sgestures, posture, and content in addition to observing them Then, when we work inbusiness, we will get experience communicating with others, which will help youbecome a better communicator Communication styles are important in businesscommunication because they enhance spoken language by stressing, verifying, anddenying Sometimes they act as linguistic signs in communication to express ideas andemotions that language cannot convey Nevertheless, each communication style hasdiverse meanings and is used differently in each country That is why I chose toinvestigate the topic "The differences in communication styles in businesscommunication between Americans and Vietnamese” The purpose of this research is

to examine and clarify the differences in business communication styles used byAmericans and Vietnamese in their greeting, directness, and expressing emotions

Chapter II: BACKGROUND CONCEPTS

II.1 Definition of communication

The word “communication” can be defined by Koontz and O’Donnel as

“Communication is an intercourse by words, letters, symbols or messages and is a waythat one organization member shares meaning and understandings with another.”(Koontz, H., O'Donnell, C., & Weihrich, H., 2005) It can be said that people usecommunication to exchange information just to understand others It expresses facts,thoughts, ideas, or feelings Communication involves at least two individuals To finishthe process, at least two people are required One assumes the role of transmitter, whilethe other assumes the role of receiver Therefore, business communication is a widenotion that encompasses any type of communication whose objective is to increase the

value of a company This could be internal communication such as regulations, rules,and motivational materials, or it could be outward communication.

II.2 Common communication styles

One of the most valuable qualities you can provide to a business is strongcommunication abilities Communication that is clear and confident increasesefficiency and avoids errors As a result, we must understand the communicationapproach that we use in a wide range of situations There are five distinctcommunication styles that can be identified

II.2.1 Assertive/Dominant communication style

Assertive/Dominant communication is defined by clear, confident verbal/non-verbalgestures and signals An assertive communicator would be specific and respectful inhis or her requests, while forceful in his or her demands

They are frequently related to a sense of self-worth Such people are self-assured,emotionally expressive, and certain in their abilities They fight to protect their ownrights while being careful of not violating the rights of others They are personable andreliable, making them suitable candidates for leadership position - like Barack Obama,Steve McQueen, or Jack Welch as they have Expressing needs clearly, respectfully,and appropriately, speaking calmly, good eye-contact, relaxed body posture, feeling incontrol, etc (Udemy Editor, 2020)

II.2.2 Aggressive communication style

This style values appearance above value Their body language, attitude, and voice arecharacterized by loudness

Aggressive communicators are typically ambitious, confrontational, and demanding.Bullying and intimidation reflect their working approach They prefer noise to sensiblediscourse in order to win disputes They are frequently outgoing and love being the

center of attention This can have a negative impact on the employment environment inmany situations Examples for this communication style can be seen as criticizingothers, using humiliation to control others, attempting to dominate, or frequentinterruption (Udemy Editor, 2020).

II.2.3 Passive communication style

These communicators will make a concerted effort not to speak publicly, interact, orbecome involved This impacts how they communicate, their voice, and their bodylanguage

Passive communicators are cautious to convey their genuine feelings, preferringindirect communication methods, and are frequently self-apologetic They may beextremely intelligent yet have low social skills or self-esteem Passive communicatorsfrequently have a lot of empathy and a high EQ, which is unfortunately hidden by theirinactivity Example of this style are Failure to speak up for oneself, speaking softly orapologetically, poor eye contact and shrinking body posture, allowing others’ toconsistently get their needs met over their own, avoiding conflict at all costs ignoringsituations that need to be handled sooner than later (Udemy Editor, 2020)

II.2.4 Passive-aggressive communication style

When forceful communication is the gold standard, the passive-aggressivecommunication is the rusting, counterfeit quarter of communication techniques

As with passive communication, there is a sense of powerlessness and impotence And,

as with forceful speech, there is an element of assault and rage By combining them,you will actively assault communication in order to conceal inward weakness andpassivity This communication approach makes it easier for the other person to identifyyour vulnerability and attack you back (Udemy Editor, 2020)

II.2.5 Manipulative communication style

Manipulative communication style is difficult to identify at first because itspractitioners manipulate the outcome through deceit and cunning Manipulativecommunicators will not communicate what they truly want, instead diverting in order

to disguise their genuine aim They will muddy the waters so that their genuineobjectives are unknown until the aim is achieved – and even then, who knows? Make itsimple for others to be drawn in and followed Often, the manipulative communicationstyle will use words or acts to strike the other person's psyche

Manipulative communicators, like assertive communicators, know what they want andhow to obtain it, but they strive to attain their objectives by misleading people ratherthan speaking openly and honestly with them They can be said to do so (UdemyEditor, 2020)

II.3 Three main differences in communication styles between Americans and Vietnamese people

II.3.1 Greeting

Vietnamese people are often cautious while greeting one another and show somerespect for the other person's social standing, but greets in America are often moreinformal and include a handshake In Vietnam, the elderly or those with a better socialposition are almost always respected In addition to an expressive manner andmovements, they also use specialized gestures when communicating When welcomingsomeone and wishing them well, Vietnamese people typically shake hands As a sign

of respect, give a firm handshake with both hands (Vietnam - Cultural Etiquette - EDiplomat, n.d.) Hold both hands while addressing a person with authority Address thesenior members of the group first while making an introduction If the seniors don'toffer their hand, they should just be bowed respectfully Whenever someone isintroduced, their place in the family is usually explained Use Mr or Ms or a titlefollowed by the first name when addressing them in a formal manner In Vietnamese,there are a number of other honorific expressions that can be used to address people in

various relationships According from (Hays, n.d.) when welcoming someone, say["xin chao" (seen chow) + given name + title] The Vietnamese are happy if aWesterner can properly say "xin chao" (since Vietnamese is a language variety, "xinchao" can have six different meanings, just one of which is "Hello") However, Englishdoes not utilize them To respect seniors, the word "thưa" (which means "please"') isused before the honorific name, while Vietnamese people with a more traditionalmindset will bow to an authority figure or elder In the US, Americans are kind andfrequently grin Since they frequently refer to people by their first names, be ready forthem to do the same when you use theirs This reflects the egalitarian society inAmerica Americans tend to be upbeat and cheerful, and they may give you a firmhandshake or even place their hand on your back or grab your arm In the article ofZachwieja (2017), even though you'll hear it frequently of the question like "How areyou doing?" Because Americans rarely ask how you are, you are not expected to make

a long reply when they ask you that question or "How are you doing today?" And theonly appropriate responses to the greetings "How do you do?" are "Fine," "Great," or

"Very well, thank you" This is not a request for information about your health; it issimply a friendly greeting "See you later" is merely a statement People say this even

if they have no intention of seeing you again When they believe you've formed arelationship, they may place their hand on your back or even embrace you - whereasothers may express a strong distaste for touching Most Americans have a strongfeeling of personal space and are fine with some physical distance when conversing.They will be irritated if you sit or stand too near to them (Istiaque, A A (2019)) Ifyou are from a culture that is used to a lot of physical touch and you stand too close,pay heed to their signals and preserve your space if they appear uncomfortable

Table II.3.1.1 Greeting scenes in American’s movies

Table II.3.1.2 Greeting scenes in Vietnamese’s movies

Table II.3.1.3 The percentage of greeting styles in business

communication in American and Vietnamese movies.

Ask questions

The Pursuit of Happiness

Wall Street: Money Never

Overall, Vietnamese individuals are frequently cautious while greeting one another andshow some respect for the other person's social standing and age, but greetings in theUnited States are often more casual and begin with a handshake and asking someopening questions.

II.3.2 Directness

In the research of Troester & Warburton (2001), American people prefer directnessrather than Vietnamese people in business communication On the one hand, whenAmericans say "yes" or "no," they mean precisely that "Maybe" means "this couldhappen"; it does not imply "no." If you do not understand something, it is alwaysappropriate to ask questions Americans ask a lot of questions They are not afraid toreveal their misunderstanding If you don't tell them otherwise, Americans will thinkyou already understand the problems Because of their willingness to confront topicsdirectly and openly, coded speech and verbosity are frequently perceived as timewasters, which is a problem in time-pressed corporate America As a result, when an

impasse is established in a meeting setting, the first reaction is frequently to address itpersonally and emotionally On the other hand, Vietnamese people tend to chooseindirectness when come to business communication Their willingness to avoidunpleasantness can sometimes lead to great misunderstandings "Yes" may not mean

"yes." When the Vietnamese say "No problem," you may take it to mean "Yes, there is

a problem" Check and double-check all agreements, and then actively manage them(Vietnam - Cultural Etiquette - E Diplomat, n.d.-d)

To overall, Americans tend to communicate more directly, saying what they actuallymean They are also more determined to discuss the issues openly and directly.Vietnamese people, on the other hand, like to talk in a more indirect manner, and theirwords may have the opposite meaning

The two tables below demonstrate whether directness or indirectness is used inbusiness communication in American and Vietnamese films

Table II.3.2.1 Directness scenes in American’s movies

The Pursuit of Happiness

-The Office (Season 1) 8:38 - 8:45 x

Wall Street: Money Never

Table II.3.2.2 Indirectness scenes in Vietnamese’s movies

Phỏng vấn xin việc (Tran,

-x

Chuyện công sở (Hoai,

x