Working process and benefits from the internship and some contributiin to soleil fusion restaurant

T R Ư ỜN G ĐẠ I H ỌC A N G IA N G VIET NAM NATIONAL UNIVERSITY HO CHI MINH AN GIANG UNIVERSITY FACULTY OF FOREIGN LANGUAGES WORKING PROCESS AND BENEFITS FROM THE INTERNSHIP AND SOME CO

T R Ư ỜN G ĐẠ I H ỌC A N G IA N G

VIET NAM NATIONAL UNIVERSITY HO CHI MINH

AN GIANG UNIVERSITY FACULTY OF FOREIGN LANGUAGES

WORKING PROCESS AND BENEFITS FROM THE INTERNSHIP AND SOME CONTRIBUTIONS TO

SOLEIL FUSION RESTAURANT

FULL NAME: VO KIM NGOC STUDENT’S CODE: DTA176139

INTERNSHIP REPORT CLASS 18TA, ACADEMIC YEAR 2020 - 2021

INSTRUCTOR: NGUYEN THI XUAN HUE

An Giang – 2021

I N T E R N S H I P R E P O R T

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I N S T R U C T O R : N G U Y E N T H I X U A N H U E

S T U D E N T : V O K I M N G O C

C L A S S : D H 1 8 T A

L o n g X u y ê n , A p r i l , 2 0 t h , 2 0 2 1

ACKNOWLEDGEMENT

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During the period of internship, I received a lot of enthusiatic help and support that guided me to finish and overcome this meaningful time Thank to these people's help, my report is a successful accomplishment So, I am very grateful and would like to send my deepest thanks to those who has helped me

Firstly, I would like to express thank to Mrs Truong Thi Thanh Nga - Faculty of Foreign Languages, An Giang University - who contacted and helped

me have the opportunity to do my intern here

Seconly, from the bottom of my heart I would like to sincerely thank to

Ms Nguyen Thi Xuan Hue who is my instructor as well as a person giving advice and suggestions to me during the internship Without her support, I would not be able to complete my report in the best way Thirstly, I would like to thank all my teachers at the Faculty of Foreign Languages of An Giang University for teaching the specialized knowledges as well as practical advices and skills They are necessary for me to apply a job in the future

In addition, I would like to send a special thank to Sunset Beach Resort and Spa for facilitating and giving me an opportunity to become an intern Beside that, I am very grateful to Mr Do Duc Hai is Head of the Culinary and Restaurant Management Department who is my instructor, teaching restaurant operations as well as giving me an objective comments Mr Thanh Hoa, captain

of the restaurant and Mr Van Lang the staff of Soleilt Fusion Restaurant for sharing experiences and helping me wholeheartedly Moreover, I am also thank you to other staff at this place for their warm welcome Finally, I would like to sent all my gratitude to the important people in my family They are the motivation for me to continue the difficult time when I had to practice away from home Moreover, my friends play an important role in my report Without their help my report could not be as successful as I expect

LIST OF PICTURE

Picture 3: Sunset Premium Ocean Panorama Room 3

LIST OF CONTENT

PART A: DESCRIPTION OF INTERNSHIP COMPANY 2

4 FALICITIES AND SERVICES 4

II SUNSET BEACH BAR AND RESTAURANT INTRODUCTION 5

2 SOLEIL FUSION RESTAURANT 6

III SOME SITUATION AND SOLVING PROBLEM 10

IV EXPERIENCE LEARNED FROM THE INTERNSHIP 11

VI SUGGESSION FOR RESORT AND FOR RESTAURANT 12

VII SUGGESSTION FOR AGU AND FACULTY OF 13 FOREIGN LANGUAGE

ABSTRACT

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Internship is a big turning point for life The internship process helps students learn to accumulate work experience, to have a much more realistic perspective than what was known in school or class Moreover, the internship is the time for students to consider whether they are suitable for this job or not I choose to practice in the hotel restaurant field because it helps me practice communication and behavior skills as well as practice my patience That is also the reason why I choose a professional environment of Sunset Beach Resort and Spa Phu Quoc

This report is the process of working as an intern during nearly 2 months here Although the internship is not too long, it is enough for me to learn and improve my skills This report would include the internship process, experience while working as well as learning, some of drawbacks and benefits in the

internship time and how to solve real situations when encountering them Besides that, in the final part of this report, I would suggest some ideas for the company and the Faculty of Foreign Language at An Giang university to become better

PART A: DESCRIPTION OF INTERNSHIP COMPANY

I RESORT INTRODUCTION:

1 LOCATION:

Located at 100C/2, Tran Hung Dao street, Duong Dong, Phu Quoc is a four-star resort where is elegantly designed It is simple and modern combined with luxurious interior, private balcony overlooking the sea, the most beautiful place

to watch the sunset

Situated in the center of the bustling Duong Dong Town, Sunset Beach Resort and Spa owns such a convenient location to go sight-seeing as well as enjoy local life and dishes About 5-minutes by bike from the resort, Phu Quoc night market welcome tourists with countless choices of entertainment, shopping and eating Besides, all of the popular tourist sight spots and beaches are only 10 - 30km away from Sunset Beach Resort & Spa, which may take approximately 45 minutes by motorbike

Picture 1: Sunset Beach Resort and Spa

2 HISTORY OF RESORT:

This place was built based on the great success of the Bar here At the beginning, there was only the Bar and then the Bar has been more and more developed thanks to a large number of customers Thanks to the development of the bar, the owner and some investors started to build this resort

Through 14 years of establishment, up to now this place is honored to receive three prestigious items: Luxury Beachfront Resort, Luxury New Resort, Luxury

Ocean View Resort at World Luxury Award (This is the most prestigious award

system in the world in the field of hotel services and travel)

3 ACCOMODATION:

The design is inspired by the ship sailing out to the sea, covering the sea view to bring visitors the best quality service The resort has 118 modern hotel rooms with different types of rooms, meeting diverse accommodation needs of many subjects from singles, groups of friends to families or couples The rooms are designed with a blend of modern architecture and local cultural imprints and comfortable interiors True to the name Sunset Beach, visitors will enjoy the beauty of Phu Quoc's brilliantly colored sunset here with 95% of rooms possessing sea views

Firstly, 32-34 m² with graceful, simple and modern design, Deluxe rooms are each equipped with one King bed or two single

beds, elegant furniture and a balcony

Secondly, Sunset Premium Ocean Panorama with 36m2 has a separate balcony with stylish indoor space, which makes the overall atmosphere relaxing and romantic

Picture 2: Deluxe room

Picture 3: Sunset Premium Ocean

Panorama Room

The last one, Grand Suite Ocean Panorama

rooms are designed with Sunset Beach

Resort & Spa signature curves, furnished

with modern and luxurious large beds,

restful bathtubs With this room the guest

could hear the waves travelling through their

ears and a closet touch to the nature

4 FACILITIES AND

SERVICES:

Not only high-class accommodation services,

Sunset Beach Resort & Spa is also equipped

with a full utility system with restaurants, beach

bars, indoor and outdoor infinity pools, spa,

gym

Firstly, there are 2 infinity swimming pools with

the famous "Floating Party" - the style of

enjoying afternoon tea in the sunset, creating a

great attraction for any virtual living followers

Customers will have moments of relaxation in a gentle space at Sunset Wellness

- a complex of modern Spa and gym rooms Sunset Spa uses natural ingredients that are safe for the skin, combined with typical Vietnamese therapies, to help visitors' health recover and they can re-energize after a long day of fun

Picture 4: Grand Suite Ocean

Panorama

Picture 5: Floating Party

Moreover, the resort also has a car service for customers, gifting vouchers with discount food for customers at the restaurant …

5 EVENTS:

Banquet service at Sunset Beach Resort & Spa consists of a large conference room and a smaller one equipped with advanced appliances Based on all of these strongly-invested modern equipment and professional service staff, Sunset Beach Resort & Spa will be the ideal option for the meetings

This is the ideal place for a wedding ceremony because of its spacious space and beautiful sea view

II SUNSET BEACH BAR AND RESTAURANT:

1 SUNSET BEACH BAR:

Sunset Beach Bar located on the

beach, right beside the outdoor

swimming pool has constantly been

considered one of the best Beach bar

in Viet Nam This bar offers the

customers relaxing moments of

watching the sunset in the afternoon

and watching the city shimmering in

the evening This is also a place that

attracts young people traveling to Phu Quoc

and island residents because it not only has unique cocktails but also has classy, vibrant DJ music parties, with bands and even fire dance on weekends

2 SUNSET RESTAURANT:

Soleil Fusion Restaurant is designed in a modern, simple and sophisticated style This restaurant can accommodate 200 people and more than 20 seats outside Not only available for buffet breakfast, this place also welcome diners for lunch,

Picture 8: Sunset Beach Bar

dinner or party as per request Here is where the guests can try countless delicate local and Western signature specialties, or feel the quintessence of culinary arts from Asian – European styled dishes in a romantic and classic atmosphere, whole-heartedly and professionally served by young and ardent F&B team

Furthermore, to change the atmosphere for the customers, the restaurant has been decorated and served on the resort's lawn This lawn has the advantage that it is located next to the beach where the customers can enjoy the immense sea space while enjoying food and drinks

Picture 9: Soleil Fusion Restaurant

Picture 10: A Customer at the Lawn

PART B: INTERNSHIP ACTIVITIES

Working at Soleil Fusion restaurant helps me learn a lot of new things as well as soft skills through the activities here Taking variety of roles at the restaurant such as casher, hostess helps me have more experience This part describes activities that I have done and learned during my internship at Soleil Fusion Restaurant

I JOB INTRODUCTION:

At the beginning, after taking over my internship position I was taken to the restaurant and greeted everyone Everyone at the restaurant is very friendly, which makes me feel easy to get along with and relieves me of the pressure at the first time After that, my friends and I introduce ourselves (full name, hobby ) one by one to the captain Then the captain told us about the restaurant, guided and assigned work to me

I worked 8 hours a day like other staff and had one day off during the week My working timetable changed all the time:

- M6: from 6 a.m to 2 a.m

- M7: from 7 a.m to 3 a.m

- A2: from 2 a.m to 10 p.m

- A3: from 3 a.m to 11 p.m

M and A are just the names of my shift M6 and M7 mean that the shifts start in the morning and A2, A3 mean the shifts begin in the afternoon I have to go to the security room for timekeeping of each working session There are different activities between morning and afternoon

In the morning, the restaurant had buffet service so at the beginning I had to prepare for buffet such as dispensing beverages like juice, tea, coffee, milk and wrote the name tags of dishes, then checked the utensils, tables and chairs to ensure everything is good to welcome guests In breakfast time, I always cleared

up the dirty plates on the table to ensure cleanliness for the customers and then reset the table before changing to other one During that time, I had to reset pretty quickly to have enough tables for new customers At 9:45 a.m it is my duty to notify to the customers that the buffet is running out Then at 10 a.m I cleared up dirty plates at the buffet counter and reset all of the tables including cutlery, add sugar, salt, and pepper to the jar After that, the next activities was wiping place mat, stations and cutlery, washing and cleaning glasses, wiping dishes and taking them out to the buffet counter At 1 a.m I set up the table for A Lar-Cart in European style with napkin, plate, glasses, butter knife In addition, I cleaned up dirty plates in the room at that time

In the afternoon, I had to prepare some dishes and cutlery to set up on the restaurant lawn to sell A Lar-cart During that time, I am in this lawn to serve the customers At the end of the evening around 9 p.m, I began to clean up everything at the lawn After all, I had to reset for the buffet counter and checked the utensils on the table to prepare for the next day

Besides that, I have also been trained as a service professional with the following service procedures:

_ Welcoming customers, invite them to the table (finding suitable table according

to their requirements)

_ Presenting Food, wine and beverage menu

_ Taking order

_ Unfolding the napkin on the customers’ laps (lady first)

_ Preparing the right utensils for the food and removing unnecessary utensils _ Serving beverages

_ Serving the food

_ Caring customers (Do you enjoy your meal?)

_ Ask if the customers would like to have for desert

_ Presenting the bill

_ Making farewell

It can be said that, Soleil Fusion Restaurant has given me an opportunity to take

on many different roles Beside waitress, I am working as a hostess Every morning, I received a buffet customers list from main office When the restaurant opened, I had to open the door to welcome the guest with a warm attitude After that, I needed to ask the customers room number to check the list then I lead customers to the table After breakfast time, I needed to re-check the list to calculate the number of people including adults and kids to create a bill for breakfast buffet

Moreover, I continued to be trained another job that is cashier At the end of every evening, I needed to use the computer to check all bills that are sold that day and checked cash After that, I had to write the date, the amount of cash and

my signature with the bill and the cash in the envelope then gave it to the accountant This job is pretty difficult to me because I am not good at calculating This is a weakness that I need to work on in the future

II ADVANTAGES AND DISADVANTAGES:

1 ADVANTAGES:

The first advantage is my English background I am student in English Language,

so I am able to communicate with foreigner customers This is a good chance for

me to improve my speaking and listening skills Moreover, there are a lot of people from other countries in this place, so I could communicate with them and have a chance to find out some different cultures such as Korean, Japanese, American Beside English, knowing little Chinese helps me more confidence in taking care of the customers I found that people from China was happy when I tried to talk to them by their language and I also enhance my Chinese skills The next important advantages is that I have the best conditions during my internship thanks to people in the company They let me express myself and I had