Báo cáo thực tập tốt nghiệp ngoại ngữ internship at au viet uc foreign language centre

AN GIANG UNIVERSITY FACULTY OF FOREIGN LANGUAGESINTERNSHIP REPORT INTERNSHIP AT AU VIET UC FOREIGN LANGUAGE CENTRE INSTRODUCTOR: MS... GENERAL INFORMATION OF AU VIET UC FOREIGN LANGUAGE

AN GIANG UNIVERSITY FACULTY OF FOREIGN LANGUAGES

INTERNSHIP REPORT

INTERNSHIP AT AU VIET UC FOREIGN LANGUAGE CENTRE

INSTRODUCTOR: MS DO THI NGOC NHI FULL NAME: NGUYEN THI HUE HIEU

CLASS: DH18TA

STUDENT’S CODE: DTA176102

ACADEMIC YEAR: 2020-2021

An Giang- 2021

TABLE OF CONTENTS

-

-ACKNOWLEDGEMENT 3

INTRODUCTION 4

LIST OF FIGURES 5

LIST OF ABBREVIATION 6

A GENERAL INFORMATION OF AU VIET UC FOREIGN LANGUAGE CENTRE 7

I Background of Au Viet Uc foreign language center 7

II The organisational structure of the centre 10

III Office schedule 11

IV Visions and missions of Au Viet Uc foreign language center 11

1 Visions 12

2 Missions 12

V Core values of the center 13

VI Company culture 13

1 Culture of creativity 13

2 Culture of positive thinking 13

VII Some outstanding English courses of the centre 14

1 English for young children 14

2 English for children 14

3 English for teenagers 15

4 English for the international examinations 15

5 English for communication 16

B INTERNSHIP DESCRIPTION 17

I My supervisor and colleagues 17

II My position and responsibilities 17

III Pros and cons of the positions 20

1 Pros of the positions 20

2 Cons of the positions 21

IV Solutions for the difficulties 22

C OVERVIEW INTERNSHIP EXPERIENCE 22

D CONCLUSION AND SUGGESTION 23

REFERENCE 25

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The internship is as a part of my English linguistics at An Giang University Itook an 8-week internship (22 February – 18 April 2021) at Au Viet Uc foreignlanguage centre First of all, I would like to give my profound thank to An GiangUniversity, especially, Faculty of Foreign Languages because they arrange thisinternship period for me together with my classmates This internship would not havebeen performed without the support of my supervisor at the Au Viet Uc centre, Ms LeThi Du Em Her enthusiasm, experience, and attention to details have been aninspiration for me to carry out my duties in the best way Moreover, she also gave mesome great images and unexpectedly shared invaluable information about the centre sothat I could fill up my report In this acknowledgment, I want to take this opportunity

in order to express my deepest thanks to her and other teaching staff, who I workedwith during the internship process because they provided me with the necessary adviceand guidance Their guidance was extremely valuable for my study both theoreticallyand practically Then, I would also like to show my deep appreciation to my instructor,

Ms Do Thi Ngoc Nhi, who helped me finalize my internship report

This report describes my internship experience at Au Viet Uc foreign languagecentre in Long Xuyen city It is divided into four parts Part one summarizes thegeneral information of the centre that I was provided by my supervisor It includes themissions and visions of the centre Part two tells about the positions and details of myduties that I was assigned It also mentions the advantages and disadvantage I havefaced throughout the period of internship Furthermore, it also describes how I solvethe difficulties I coped with The next part explains how these responsibilitiescontributed to my development as an intern The last part sums up my whole report

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LIST OF FIGURES Figure 1: The logo of Au Viet Uc foreign language centre.

Figure 2: The main office- Campus 1 of the centre.

Figure 3: Campus 2 of the centre - My workplace in the intern experience Figure 4: Campus 3- The latest campus has been set up since 2019.

Figure 5: The organisational structure of the centre.

Figure 6: EVAS brochure.

LIST OF ABBREVIATION

EVAS: Europe Vietnam Australia School (Au Viet Uc centre)

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A GENERAL INFORMATION OF AU VIET UC FOREIGN LANGUAGE CENTRE:

I Background information of the centre:

Au Viet Uc foreign language centre is the trademark of Long Xuyen EducationInvestment Company limited (LXEI) which was established on 11th October 2013.Its main office as its first campus is located in 815-816, Ha Hoang Ho street, DongXuyen ward, Long Xuyen city, An Giang province

Figure 1: The logo of Au Viet Uc foreign language centre.

Figure 2 The main office – Campus 1 of Au Viet Uc foreign language center.

Figure 3 Campus 2 of the centre– My workplace in the internship

experience.

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Figure 4 Campus 3- The latest office has been set up since 2019.

After 7 years of operation, the centre reaches some stable positions andappreciable achievements It is regarded as the biggest English center in LongXuyen city now It has trained thousands of learners of many ages and levels At AuViet Uc center, learning English is not only the goal of learners but the learners arealso taught so that they become future leaders and global citizens along with theirgood personalities and characters Over the past seven years, it has been expanded

to two more campuses in Long Xuyen city One of them is situated in 79, TranHung Dao street, My Long ward (2016) The last one has already been built in 26,Hung Vuong street, My Long ward (2019) Thus, the centre has three campuses indifferent locations in Long Xuyen city Customers can contact the company via:Website: Auvietuc.ed.vn;

Facebook fanpage: Ngoainguauvietuc;

II The organisational structure of the centre:

The organization of the centre is divided into three main departments They arethe training department, human source of the department, and developing companydepartment It has 40 employees in total at this time which includes 17 teachingstaff, 17 teachers, three tutorial assistants, and three official foreign teachers Thecentre regularly runs training for its staff, and reviews sessions to keep themprofessional and get higher level for their long career You can see the figure belowfor a clearer understanding of its organizational structure of departments

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Training Human Developing

resource company department department department

Head of Head of Marketing Consultants division division staff

Teaching staff Office staff

Figure 4 The organisational structure of the centre.

III Office schedule:

Campus 1 starts at 7:30 a.m and ends at 9:00 p.m from Monday to Sunday The schedule of campus 2 and 3 is similar to Campus 1 but on Sunday, they close at

12 a.m instead of 9 p.m

IV Visions and missions of the centre:

The company always bents over backward to create a professional and modernwork environment for each employee Moreover, it also maximizes the rights of thestaff in the centre that allows them to work and devote themselves to the company.The employees are honoured by the company because of their valuable andimportant contributions It is a harmonious combination between the benefits ofenterprises and the benefits of employees The staff follow two core values of thecentre: working with “your dedication and your talent” “Build future together”-

the slogan of the company is regarded as the centre’s guideline in order that all ofthe leaders and staff follow

1 Visions:

The company has established numerous goals for 3-5 years among which are:

 Always be the lead in the field of English education in An Giang province.

 Continuously improve the English education’s quality and the company’s

services.

 Become the pioneer to innovate the new teaching methods.

 Develop and broaden its campuses more and more soon.

 Provide consultancy services for people who have the intention of study abroad.

 Set up an international system of kindergartens in An Giang province.

The Mission of Au Viet Uc English Language Center is to:

 Support for the development of educating English in An Giang province through the best English learning environment.

 Apply and research effective new curriculum and teaching methods in order tohelp students improve their English skills including speaking, listening, reading, andwriting skills as well as thinking in English.

 Develop students’ vocational, social, physical, and emotional potential.

 Assist domestic learners with their academic and non-academic needs and

connect them to international English in the global context;

 Provide high-quality English programs for learners with specialized Englishneeds and goals;

 Develop and conduct high-quality English language proficiency assessment;

 Contribute to the community benefits and provide leadership for the community.

 Create and maintain a strong relationship between the center, parents, and

students that based on our trust for each other.

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V Core values of the center:

Au Viet Uc centre has some core values which all of the members in the

center aim to:

 Work with “your dedication, your talent”.

 Be honest.

 Be responsible for your students/ your leaders/ your tasks.

 Contribute to the growth of the company and the local community.

 Create a harmonious relationship between the interests of the company and

employees.

VI Company culture:

The centre has a wonderful working environment with a lot of cultures andprofessionalism The cultures of the company that I found are shown below:

1 Culture of creativity:

The teachers in the centre always think creatively about organizing teachingactivities like games, mind maps, puzzles or role plays that can make their lessonsmore interesting and attractive to their students effectively These creative teachingmethods offer a motivation for learning English for learners Thus, to work in thecentre, the employees are required to be extremely creative people The companyalways tries to create an environment for its staff to develop their creativity as much

as possible

2 Culture of positive thinking:

The optimism brings the officer a lot of advantages such as getting higherproductivity in working, maintain good relationships with other people, and reducedepression

The company tried to develop this culture in its working environment owing tounderstanding profoundly the importance of positive thinkings Consequently, although the staff regularly worked under pressure, they still thought positively about the better aspect of a problem and find a way to solve it They always said nice words to encourage the other people who were stuck in trouble Positive

thinking in the workplace helped increase good emotional feelings instead of stressand raised the higher productivity of the company.

VII Some outstanding English courses of the centre:

1 English for young children (EVAS Stars): 36-week course

This course is for young children (from age of 4 to 6) It consists of threelevels They are Twinkle stars, bright stars, and superb stars The young childrenwho did not approach learning English before, do not know anything about Englishare arranged to study at these levels

The young children study English through flashcards, pictures, videos, andsongs Those things are designed and updated every year to renew the content of thecurricular The children also spend from two to three hours per month learning withEnglish native teachers

They are proud of the program because it is their monopoly The other

organizations can not be shared and they do not have the right to use the course fortheir benefits

2 English for children (Cambridge Stars): 48-week course

The course also has three levels like EVAS Stars They are Starters, Movers,and Flyers May be, most parents know the course because of its popularity in theworld It is a part of Cambridge Assessment English

The course helps students improve four main skills in English includinglistening, speaking, reading, and writing After finishing the course, students cantake the Cambridge examination to get an international certificate from CambridgeUniversity Plus, they can communicate fluently about topics and tell a short story inpictures They would reach a general knowledge of many topics- the topics are veryclose to their daily life such as food, directions, places, etc Thus, the learners areeasy to practice their lessons in their conversations every day

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3 English for teenagers (KET-PET level of Cambridge CERF):

40-week course

KET and PET qualifications are proof of your ability to use English tocommunicate in some situations The exam of these levels tests all four of learners'English language skills

The course of KET and PET is suitable for the learners who are studying atsecondary schools and high schools The course is designed to prepare carefully forthem the amount of usage English skills and social knowledge, which will give themthe confidence to go on and reach higher levels

This course is expected to provide a quality source of talent, leader, and globalcitizen for society

4 English for international examinations (IELTS and TOEIC):

24-week course

IELTS and TOEIC are two of the most popular international examinations inthe world now They are customized to test the language ability of people who haveneeds of studying abroad, immigration, or working in companies where English isused mainly to communicate

The learners in our centre offer a series of courses and lessons to prepare themfor a specific international standardized test of English They are taught to analyzecarefully the test, and some useful tips for completing the test on time Moreover,they usually practice taking the example exams which are similar to the recentactual tests In the course the learners can find:

 An overview about these tests such as how many parts the test has, howmuch time for each part, what they should do to achieve a high score, etc

 Tips and strategies for a successful test preparation that helps them haveenough time to take the exam

 What the native speaker examiners expect on the performance of

candidates

5 English for communication (from Basic level to Academic level): 24-week per level

English for communication course focuses on the learners who have rathergood grammar skills but are not good at speaking and listening The learners whowant to have a native-speaker English environment to practice their Englishcommunication skills absolutely can choose to attend this course They also have achance to join a regular English-speaking club outside the campuses with native-speaker teachers After this course, the learners feel more confident, have enoughvocabulary, and correct pronunciation to communicate in English

Figure 6: EVAS brochure.

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B INTERNSHIP DESCRIPTION:

I My supervisor and colleagues:

My supervisor, Ms Du, is the head of our Campus 2 and has been working inthe centre for many years She belongs to the training department of the centre Shewas responsible for many duties like teaching, consulting, arranging the workingschedule of Campus 2’s employees, and so on I considered myself lucky to haveher – such an experienced officer as my supervisor since she always took time for

my questions and was willing to help

In addition, two more people also played an important role in guiding me as

my other supervisors during my internship –Ms Huong La, the director of ourcentre, and Ms Tran, the head of our main office I am very thankful to them fortheir invaluable suggestions and help, which were useful for me Also, Ms Huynh,one of my colleagues who I was working with daily (she was the one I learned most

of the things from) Finally, I cannot skip the fact that all my co-workers are verykind people and they all contributed towards the ambiance at work and who made

me feel welcomed and comfortable to work with from the very first day of myinternship

II My positions and responsibilities:

I worked in many positions in my internship experiences such as aneducational consultant, a receptionist, a teaching assistant, and a tutor for thelearners but my main positions were a combination of a receptionist and educationalconsultant in the front desk at Campus two’s office

In my first week of internship in the centre, I received the training I needed for

my internship that including training specific to the centre’s procedures and policies

Ms Tran, the head of Campus one, was in charge of showing me some outstandinginformation about all the systems of the three campuses including its background