Báo cáo thực tập tốt nghiệp ngoại ngữ specialist skills and knowledge in the internship at the isee’s international english center

Truong Thi Diep Mai the director of Isee English Center, for accepting me as an apprentice in the center and creating all good conditions for me to fulfill all of my tasks during the int

TABLE OF CONTENTS

TABLE OF CONTENTS i

ACKNOWLEDGMENT iii

LIST OF CHARTS, TABLES, AND PICTURES iv

LIST OF ABBREVIATIONS iv

INTRODUCTION 1

AIMS OF THE REPORT 2

A DESCRIPTION OF INTERNSHIP PLACE/COMPANY 3

1 General Information 3

1.1 Contact Details 3

1.2 Overview and History 4

1.3 Main tasks of the center 5

2 Administration Machine 6

2.1 Head Office and Branches 6

2.2 The organization chart and descriptions of function and mission of Isee English Center 6

2.2.1 Organization chart 6

2.2.2 Control Quality Team Introduction 7

B THE INTERNSHIP ACTIVITIES 7

1 Internship activities 7

1.1 The first week 8

1.2 The second third week 8

1.3 The fourth - fifth week 9

1.3.1 The First Period 9

1.3.2 The Second Period 10

1.3.3 The Third Period 10

1.3.4 The Fourth Period 10

1.4 The sixth week the eight week 11

1.4.1 Operation Roles 11

1.4.2 11

2 Advantages, disadvantages and solution 12

2.1 Advantages 12

2.2 Disadvantages 13

2.3 Solution 13

3 What I have gained from the internship 13

C CONCLUSION AND SUGGESTIONS 13

1 Conclusion 13

2 Suggestions 14

2.1 Suggestions for Isee English center 14

2.2 Suggestions for An Giang University 14

References 15

ACK NOWL EDGM ENT Firstly, I would love to express my deep thankfulness to Mrs Truong Thi Diep Mai the director of Isee English Center, for accepting me as an apprentice in the center and creating all good conditions for me to fulfill all of my tasks during the internship

Secondly, I would like to express my great gratitude to my honorable teacher, Mrs Nguyen Thi Xuan Binh, who supported me with proper guidance, sincere comments, and advice, and led me the right way to conduct my internship report

Last but at most, I am grateful to AGU directly under the Vietnam National University Ho Chi Minh City in general, the Faculty of Foreign Languages, and all English lecturers in particular Thanks to their dedicated guidance, we have completed this internship successfully Particularly, Mrs Truong Thi Thanh Nga has given the right direction to all students when we need her supports and advice

In short, I perceive this opportunity as a big milestone in my career development

I will strive to use gained skills and knowledge in the best possible way, and I will continue to work on their improvement, in order to attain desired career objectives

Especially, I am thankful to my family for giving me much motivation and love Thanks my parents for always being by my side to care, support and encourage me

Sincerely,

Nguyen Thi Yen Linh

LIST OF CHARTS, TABLES, AND PICTURES Picture1: Isee English Center

Picture 2: Logo of Isee English Center

Picture 3: Logo of No Limit English Center

Picture 4: Official website of Isee English Center

Chart 1: Head office and branches

Chart 2: Structural organization of

LIST OF ABBREVIATIONS IKIDS: English for children

TOEIC: Test of English International Content

IELTS: International English Language Testing System

BC: British Council

IDP: International Development Program

CEFR: Common European Framework of Reference

MOE: Ministry of Education and Training

HR: Human resources

This report is a short description of my two-month internship carried out as

the students to prepare for professional competence to enter the working environment

At the beginning of the internship, I formulated several learning goals, which I wanted to achieve:

To understand the functioning and working conditions of the center;

To enhance my communication skills;

To see what is like to work in a professional environment;

To see if this kind of work is a possibility for my future career;

To use my gained skills and knowledge;

To learn about the organizing of a competition;

To get experience in working with persons from another culture

This internship report contains my activities and the learning goals achieved during the internship are described Finally, I give a conclusion on the internship experience according to my learning goals

AIMS OF THE REPORT

In our four-week internship, as intern at Isee English Center, I have obtained a lot

of experience and certain skills I am writing this report to present details about our activities during the internship with the following contents:

A brief introduction of Isee English Center

The description of the activities I have done during the internship

The advantages and difficulties during the internship

The causes and solutions of the mentioned difficulties

The valuable experiences I have learned in this internship

A DESCRIPTION OF INTERNSHIP PLACE/COMPANY

1 General Information

1.1 Contact Details

Picture 1: iSEE English Center

-Company name: Isee Consulting &Training Company Limited

-Trading name: Isee English Center

-Address: 26,27, D2 Dinh Truong Sanh Street, Dong Xuyen Ward, Long Xuyen City, An Giang Province, Viet Nam

-Tel: 093.912 38.65

-Tax code: 1602076424

-Email: ngoainguisee@gmail.com

-Website: http://isee.edu.vn/

1.2 Overview and History

The center was founded in June, 2016 and its first name was Isee Tutoring

Center The center specialized in tutoring students in subjects at school like

Maths, Physics, Chemistry and English and helping students prepare for the

national exam

The center was officially named Isee English Center in July 2018

specialization changed Now, the center offers beginning, intermediate and

advanced courses and is specialized in helping learners achieve English CEFR certificates with levels A2-B1-B2-C1.The center has about 6 courses, meanwhile they received 800 students in 2020

Isee English Center is gaining a strong place in the market, with 13 rooms in big sizes, experienced teachers, and skilled, enthusiastic staff For more than 5 years, they have been working on it Isee English Center is made up of three branches and two brands

- Two brands:

Picture 2: Logo of iSEE English Picture 3: Logo of No LiMit English

- The website:

Picture 4: Official website of iSEE English Center

1.3 Main tasks of the center

Isee English Center is a perfect combination of professional services and best teaching quality They have about 14 teachers, including both of Vietnamese and foreign teachers Vietnamese teachers were graduated from universities in Vietnam and have more than 5 years of experience Foreign teachers who come from The Philippines have experience teaching English in Vietnam

It provides many English programs such as: English for children, English under the 6 level foreign language capacity frameworks for Vietnam issued by the Ministry of Education and Training under Circular, TOEIC, IELTS, Communicative English and English for adult learning Each of programs targeted

to different segments of the market, which is divided by age, purpose of learning English and level of education The programs are ensured to bring

academic quality and dynamic learning environment

Especially, when a student comes to the Isee English Center, he/she will have a conversation with staff to get advice on how to improve their skills better and choose the suitable course

English Center to be the best English language center for training, being responsible, and also accompanying students in

Mission: build a professional studying environment, help students improve their knowledge, English skills

The working time is divided into two shifts: day shift and night shift The day shift starts to work at 7:30 am

2 Administration Machine

2.1 Head Office and Branches

Chart 1: Head office and branches

Head Office 26,27,D2 Dinh Truong Sanh Street,

Dong Xuyen Ward,

Long Xuyen City, An

Giang Province, Viet

Nam

Branch L2, C2, Tran Van Lam Street, Dong Xuyen Ward, Long Xuyen City, An Giang Province, Viet Nam

Branch

11 Ngu Ch

An Giang

2.2 The organization chart and descriptions of functions and missions

of Isee English Center

2.2.1 Organization chart

Chart 2: Structural organization of

for English

in Vietnam

2.2.2 Control Quality Team Introduction

Control quality team is under the management of the Deputy Director Training Development of Isee English Center, with four staff taking responsibility for examining, organizing mock exams, finding resources, and also monitoring students' learning through weekly reports

In addition, the quality control team plays an important role in the center They are responsible for organizing mock exams, finding materials, and also keeping

as the proctors in the center The team also discusses with the teachers to know the difficulties in the lesson Additionally, the team organizes tutoring classes to help students learn better

B THE INTERNSHIP ACTIVITIES

1 Internship activities

I encountered fulltime working day all through my internship I joined as an internee in the Isee English Center I passed the whole spring three months there

with lots of new learning I had a tough time working yet it was perhaps the best inclination in my work life The workplace was excessively acceptable good

My internship program began from February 22nd to April 12th, 2021 at Isee English Center Overall, I have responsibility for following quality control of English A2 B1

1.1 The first week

A meeting was held by Mrs Truong Thi Diep Mai to plan assign what interns need

to do Thanks to the meeting, I learned how the Isse English Center is operared I visited 2 subsidiaries and I met the staff at the center Everyone was incredibly helpful, agreeable and friendly

Mrs Truong Thi Diep Mai is the director of the center, the manager of the internship group She appointed me to work with Mr Tam, the leader of the quality control team Beside of Mr Tam, I also had chance to work with Ms Kim Anh , Ms Tuyen, Mr Sang Although they were quite busy with their jobs, they still managed their time and helped me find the answers for all my questions

I had a great starting week of my internship because Ms Kim Anh devotedly guided me She showed me what I needed to do and how to do it The whole week was about watching the way the employees used the printer and the photocopier and understanding documents of the center Besides, I learned how to control students' attendance and homework through the system at the center

1.2 The second and third week

In the second week and third week, I was assigned to make the practice tests and then update them to the test software Actually, this work was quite new to me At first, I was instructed by the leader of the quality control team about the test software On the second day of the second week, Ms Kim Anh taught me how to

create a test by using the test software Making a test on a software required that I had to be careful and accurate

1.3 The fourth and fifth week

In the fifth week, I was assigned to observe class A2 -B1 to know how to teach and the way students learn and their attitude to their studying This helped the quality control team keep track of the students Beside of observing the students and the teachers, I also had chances to work with people who were responsibility for the center's facilities The leaders of the center focus not only on improving teaching skills but also developing the facilities

In the fifth week, I attended some classes which I watched over professional

teacher teaching English A2 B1 taught by Ms Tr n M Thanh

After observing and attending teaching, I learned many valuable things to myself that I had never had before Although I had not taken a pedagogy course, when I attended some classes, I learned how to transmit knowledge from student to students; I learned how to interact with students, the way to write on the broad, and the way to improve communication skill

1.3.1 The First Period

Date: 15/3/2021

Class: A2K87

Skill: Speaking

The first time I attended the class A2K87 as an observer I sense much of my

After attending, I gained some experience: Teacher warmed up students by playing a game and teacher enjoyed the game guess the title of the lesson Especially, teacher moved around while was teaching in order to help student when any problems occurred

1.3.2 The Second Period

Date: 18/3/2021

Class: B1K53

Skill: Listening

For the second time to be an observer, I attended the class B1K53 After attending

I earned some experience

homework After that, teacher showed a clip, pictures which are related to the lesson The environment was interesting because the teacher let students move around on completion their reports Moreover, they could practice speaking skill Unfortunately, some students were lazy to move Teacher usually asked them like

it clear, any question?

1.3.3 The Third Period

Date: 23/3/2021

Class: A2K106

Skill: Writing

In the third period of the internship, I attended the class A2K106 teacher so

lovely and friendly; the students have good spirit in group-work; the environment was funny and exciting and students were enthusiastic to raise their hands to

Moreover, teacher gave out instruction clearly and observed students carefully Teacher also gave out the skills and techniques clearly

1.3.4 The Fourth Period

Date: 26/3/2021

Class: A2K93

Skill: Reading and Grammar

This is the last time I attended to the class A2K93, I felt more confident than the first time The teacher made the class lively and interesting by showing them pictures or video clips related to the lesson; Students were enthusiastic to raise

need to do Teachers

should change the size of the word on slide to be large

1.4 The sixth week the eight week

On the sixth and eighth, our intern group had a chance to organize an English speaking contest for students It lasted 2 weeks The contest was titled "Speak and Fix" Thanks to organizing the contest, I got some valuable experience of working with foreign teachers In addition, my communication skills greatly improved Learning how to make a detailed plan for a project is also one of the valuable things I learned from holding a contest or an event which the center assigned me

1.4.1 Operation Roles

Through the internship, beside of being assigned to observe class A2 -B1, I spent most of time on writing articles and Fix I also did normal office work such as categorizing documents, some paper works as well as preparing needed

business activities Furthermore, I invested my leisure time to preparing a topic

The Speak & Fix competition (contest) brings many benefits to the students studying at Isee Firstly, the students consolidate the grammar points and widen vocabulary Secondly, students improve their pronunciation and know how to use intonation in a sentence Besides, they speak English better and more confidently Finally, they have a passion for learning English