Báo cáo thực tập tốt nghiệp ngoại ngữ specialist skills and knowledge at dong do english language school

.9 1 General information of Dong Do English LanguageSchool…...92 Equipment and programs of Dong Do English Language School.... Because of the enlargement of thequality of students, Dong

At the beginning, I want to thank all the An Giang Universityteachers who helped me and instructed me to conclude this report.Especially, Ms Truong Thi Thanh Nga and Ms Nguyen Thi Xuan Hue –who are known for the extensive knowledge and professional ethics thatteachers impart in lecture I am grateful for theirs support which helped

me through my anxiety before the internship They have also listened toand encouraged the students to go on the right direction

I am particularly grateful for the assistance given by Ms Luu Tung Lam

- the department manager of Campus 4 at Dong Do English LanguageSchool I also received a lot of consultancy from Ms Hoa Le – AcademicCoordinator, Ms Quynh Nhi and Ms Vi Anh – Teachers at Dong DoCampus 4 for their guidance with frequent supports and usefulinformation Although they have had work overloaded, my colleagueshave always been able to guide me in the right direction to ensure I havebeen trained as well as possible

Additionally, I would like to thank everyone in the fourth campus forhelping me in the past This internship was one of the most enjoyableexperience I have had This is my first opportunity to collaborate withgreat people in a technical and varied setting

Finally, this experience has taught me that a real career is reallydifferent than what we learn at school During my internship, I could notavoid mistakes, I hope that the teachers and the company can forgive me.This is definitely one of the most unforgettable moments of my workinglife I will do my best to use the experience I have acquired to strengthenmyself in the future

CONTENTSACKNOWLEDGEMENT…….……….……….…1CONTENTS ………….……… …….……….… 2

LIST OF PICTURES, CHARTS AND TABLES… …… …… ………4INTRODUCTIONS……… ……….……….……….… 8CONTENTS OF THE REPORT…… ……….… …… ………… 9

I Basic information……… ……… …… .9

1) General information of Dong Do English LanguageSchool… 92) Equipment and programs of Dong Do English Language School

3) Weekly schedule……… …… … 144) Advantages and Disadvantages……….……… …….155) The causes of these disadvantages and solutions ………… … 17

6) Things the trainee learnt during the internshi ……….…….17

CONCLUSION AND SUGGESTION……….………… … 19

I Conclusion……… ……….………… ……… 19

II Suggestions……… ………….……….………….20

1) Suggestions for Dong Do……… ……… 20

2) Suggestions for An Giang University and Faculty of Foreign ……….…… … 21

REFERENCES……….……… 22

……….….… 23

INTERNSHIP DIARY……….……….…….24

LIST OF PICTURES, CHARTS AND TABLES

Picture 1 An event at DDELS (Source: dongdogroup.edu.vn)

According to dongdogroup.edu.vn, Dong Do English Language Schoolwas established in 20th March 2013 at 1014, Road 2, Binh Tri Dong AWard, Binh Tan District, HCMC This is the main campus of Dong DoEnglish Language School Two years and a half later, Dong Do EnglishLanguage School has built three more campuses Dong Do EnglishLanguage School is born because the foundation of this system recognizesthat Binh Tan is one of urban districts of HCMC but there are not manyEnglish schools in this place Up to now, Dong Do English LanguageSchool has more than 5000 students Because of the enlargement of thequality of students, Dong Do English Language School has known as thebiggest English school at Binh Tan District

Picture 2: Logo of

Dong Do English Language School

Picture 3: The official uniform at Dong Do English Language School

In recent years, Dong Do English Language School has expanded to otherdistrict such as District 12, Hoc Mon District Dong Do English LanguageSchool belongs to and is operated by Dong Do Energy and EducationCorporation Besides that, Dong Do Energy and Education Corporationinvolves to other language schools such as Tay Do English LanguageSchool (Binh Tan District and Binh Chanh District), Nam Sao EnglishLanguage School in District 12 and Nam Do English Language School inBinh Chanh District

Picture 4: Various campuses of Dong Do English Language School

(Source: dongdogroup.edu.vn)

Picture 5: Workplace of Picture 6: Working place of official ACs and full-time Consultation Department

teachers

In Dong Do English Language School, each campus will usually have twodepartments working together and is often considered an open spacebecause both departments work together in the same office due to easilyworking environment (This is the situation at my internship) Twodepartments in each campus are Training Department and ConsultationDepartment and they have a close relationship with each other.

Training Department manages academic issues such as: curriculum

TAs, etc Consultation Department manages issues such as student tuition,recruitment, and consultation for parents of new students

Picture 7: Workplace of

Picture 8: Workplace of TAs

Ms Luu Tung Lam

(Manager of Training Department)

Training courses are an ideal method for students to gain valuableexperience In fact, the internship experience is comparable to the trainingfor a new employee in the industry Trainees will work alongside otherstaff members, but not as a regular replacement Internships are more thanjust a means to obtain expertise in a particular area The rewards of theinternship are better than you would think if you had a real internship As

an An Giang University English major, I chose Dong Do English Center

as a place to learn and develop my English before pursuing a suitable job

in the future Over this time, I have broadened my horizons in terms ofbeing a competent teacher This is an actual possibility for me to put myEnglish skills to use while still gaining useful work experience

Working time: Monday to Friday: From 14:00 to 20:15

This report is divided into 3 parts First, we will go over Dong Do'sgeneral information Second, I will describe the mechanism of my practice

at Dong Do Next, I will summarize what I have said so far about AnGiang University and Dong Do English Language School Finally, I willgive the conclusion for what I have mentioned above for An GiangUniversity as well as Dong Do English Language School

CONTENTS OF THE REPORT

I Basic information of Dong Do English Language School :

1) General information of Dong Do English Language School:

- Address: Campus 4, 7870 Tan Ki Tan

Quy Street, Binh Hung Hoa Ward, Binh

Tan District, HCMC, Viet Nam

Dong Do English Language School was firstly opened on 20th March,

2015 at the main campus at 1014, Road 2, Binh Tri Dong A Ward, BinhTan District, Ho Chi Minh City It is owned and operated by Dong DoEnergy and Education Corporation

Just two years and a half after the opening date, Dong Do English LanguageSchool has developed three more campuses in the same district - the secondopened in April 2016, the third in January and the fourth in May 2017- andthus raised the total quantity of the students from 800 in 2015 up to 4,415 in

2017 over the four campuses This fast enlargement of Dong Do EnglishLanguage School has marked it as the biggest English Language SchoolSystem in Binh Tan District in Ho Chi Minh City until this moment

Besides, Dong Do Energy and Education Company is a co-owner of Tay

Do English Language School, Nam Do English Language School, andNam Sao English Language School Tay Do English Language Schoolcurrently has 1,678 students while the total student of Nam Do and NamSao is more than 1,250

2) Equipment and programs of Dong Do English Language School:

All the training facilities of Dong Do English Language School are builtsynchronously, modernly with high standards All classrooms are equippedwith air conditioning, large LCD screens, and laptops for teaching electronictextbooks Tables and chairs, whiteboards, decoration are tailored to the

learning environment

Dong Do English Language School has focused on the learner-centeredapproach due to various reasons:

First learner-centered teaching indicates explicit skill instruction centered teachers guide students how to solve the problems, evaluateevidence, analyze arguments, generate hypotheses – all those learningskills are essential to master material in the discipline Researchconsistently confirms that learning skills develop faster if they are taughtexplicitly along with the content

Learner-Moreover, learner-centered teaching encourages students to reflect onwhat they are learning and how they are learning it Learner-centeredteachers talk about learning In casual conversations, they ask studentswhat they are learning In class, they may talk about their own learning.They challenge student assumptions about learning and encourage them toaccept responsibility for decisions they make about learning The goal is

to make students aware of themselves as learners and to make learningskills become something the students want to develop

The last one is that learner-centered teaching encourages collaboration Itsees online or face-to-face learning as classroom communities of learners.Learner-centered teachers recognize that students can learn from and witheach other Certainly, the teacher has the expertise and an obligation to share

it, but they can learn from the students as well Learner-centered teacherswork to develop structures that promote shared commitments to learning

of any education experience.

3) Structure and organization of Dong Do English Language School:

The purpose of Dong Do English Language School is to improve Englishlanguage for children of Binh Tan District Dong Do English LanguageSchool selected and guided the staff and teachers carefully for effectiveresults This is the structure of the school:

II THE PROCESS OF MY INTERNSHIP

1) Job description:

In two months, I did many works that I had never thought of before First,

I began my work with calling parents to inform them about compensativeclass The students will be clearly communicated to parents andencouraged them to try harder to achieve high academic results Ireminded the students to expand the four skills of listening, speaking,reading and writing as well as bringing full books to class

Secondly, data entry is the most essential job in the office I did this jobregularly because it was familiar to me: lists of students who were absent,evaluation of academic results, test scores, daily phone-call reports

Next, I arranged culum as clearly way Moreover, I usedstapler to prepare exam questions papers for each class

Moreover, I took attendance each classroom 2 times a week There are 12classrooms in total at Campus 4 and I have to take attendance every weekincluding which classroom is the teacher belongs to, lessons, how manystudents are in class or absent I also handed out some of the contactbooks-which is a means for reporting a lesson have learnt and homeworkare given-for students who need a new one

Lastly, I worked as a teaching assistant at Dong Do English LanguageSchool I tutored students with weak learning skills and made up lessonsfor absent students During study time, I helped them do their homework,gave new lessons and reminded them to copy vocabulary I will collecttheir work book and contact book of each class one time a week to checkwhether students do the homework or not and whether their notebooks arechecked and signed daily by the parents.

2) Working assignment:

During my internship at Campus 4 in Dong Do English Language School,

I was assigned as a learning coordinator and teaching assistant

3) Weekly schedule:

During seven weeks at Dong Do English Language School, I was assignedmany interesting things that I had never thought of before The first one isbeing an academic coordinator It means that I have to call parents toinform their childrens academic performance, enter necessary informationinto the computer such as schedule, exam results, test scores and arrangerecords for teachers The next job is to be a teaching assistant at nightshift With this position, I had a lot of work to do including teaching,taking attendance , keeping the students quiet when teachers are not there

Although I have never thought about this job, Dong Do English LanguageSchool showed me the highlight of an academic coordinator I worked atDong Do English Language School for seven weeks with five days perweek During my internship, I was assigned office tasks such as callingparents, typing and organizing documents.

4) Advantages and Disadvantages:

ž Benefits:

After the internship, I have gained many experiences and turned them into

my strengths First of all, I am a punctual person so I always make surethat I can be able to do everything on time such as coming to work orfinishing my report as well as I can Moreover, I always try to learn asmuch as I can I did not have difficulties in learning computer andcommunicating by phone skills to gain the best achievement

However, I also realized that I had lots of weaknesses and I had to learn alot to strengthen those weaknesses At first, I was so shy and reservedperson so it was very hard for me to communicate with all the people atworkplace and this caused me many troubles in dealing with all the work

at Dong Do English Language School Therefore, I know that I have to bemore open and self-confident when talking to colleagues, and I cannot beafraid to ask anything I do not know because they will be eager to help me

so that I can learn more lessons and experiences at workplace

ž Drawbacks :

- Still making many grammatical errors

In my daily work, I have to use English quite a lot, but I realize that mygrammar is still quite weak I often make grammatical mistakes Althoughthis is not too influential when communicating, this is one of the seriousproblems that I need to fix right away

- Not much practical experience on the method of learning English

Despite working as well as viewing a lot of documents in the office.However, in the past two months, the practical experience with actualprocess is not much Most of the time I spent time with my colleagues Ihope next time I can experience it more directly

- It takes more time to understand the company's culture

I practiced in the department, one of the very enthusiastic and dynamicdepartments However, because I have only been working for 2 months, Istill need time to learn about working style and working culture at theoffice However, during the internship I have been helped and advised alot, so I think in the future I will get used to this working environment

5) The causes of these disadvantages and solutions:

The main cause of these above reasons is the lack of time to raise knowledgeand ability as well as time to practice in class before training at this field Inreality, what I have studied is so different So, when I access to real workenvironment, I must face many problems Moreover, I am not mature enoughand lack experiences when taking part in a new job In order to overcomethese weakness, I think I should have more time to gain real works and softskills such as problem solving skills, etc To sum up, my major is English, Idid not have much experience in this job, it is better for me to join in aprofessional course if I want to achieve my goals after the graduation

6) Things the trainee learnt during the internship:

Since finishing my internship at Dong Do Language School, I assumed that Ihad obtained several updates from my work as an instructional planner and acoaching assistant First, contact is necessary for success You must interactwith your staff to receive extra knowledge about the training, how things arecompleted, and what they need from you It is important to improve yourcommunication abilities because they can help you a lot in working andstudying, allow you to gain more information about your future career path

The next advantage I have learned from my internship is that gettingprogramming expertise is helpful even while working outside of theworkplace Computers contribute significantly in any and every workplace,but before applying for a position, be clear that you have ample knowledge