Báo cáo thực tập tốt nghiệp ngoại ngữ restaurant specialist skills and knowledge at sunset beach resort and spa

Deluxe Ocean View Room Picture 4.. In addition, Sunset Beach Resort & Spa offers a variety ofdining options at Sunset Beach Bar & Restaurant which can accommodate morethan 100 people and

An internship is a time I cannot forget during my 4 years of studying at theschool I have had great experiences and memories when I practiced atSUNSET BEACH RESORT AND SPA Besides the wonderful memories,there were the mistakes and troubles in the early days However, I received a lot

of help, enthusiastic support, guided and encouraged me to overcome alldifficulties and ended this hard but meaningful time

First of all, I would like to thank the School Board and Faculty of ForeignLanguages of An Giang University where I am studying in English languageand Sunset Beach Resort and Spa Phu Quoc for creating favorable conditionsand professional environment for me I improved my knowledge and skillsduring the past 2 months of practice This internship made me know more about

in the service sector

Secondly, I would like to thank to Ms Bui Thi Thuy Trang, who is myconsulting learning at An Giang University and my instructor She gave meuseful advice during my internship as well as completing my report

Thirdly, I want to thank the manager and staffs of the resort, especially therestaurant staff, who have been enthusiastic and have created good conditionsfor me to finish the task Since then, I have professional knowledge and skills inserving and handling situations in the restaurant

Next, I would like to thank Mr Do Duc Hai, restaurant manager, who gave meprofessional guidance and insightful comments, helping me gain moreexperience in communication English

Last but not least, I am grateful to my family and all my dear friends who havehelped me my internship Without them, I probably wouldn't be able to getthrough that tough time.

In short, I really thank everyone who supported me complete to this internshipreport

TABLE OF CONTENT

ACKNOWLEDGEMENTS 1

TABLE OF CONTENT 3

LIST OF PICTURES AND CHARTS 5

OBJECTIVES 6

PART A - DESCRIPTION OF INTERNSHIP RESORT 7

I Introduction 7

1 Description 7

2 Accommodation 10

2.1 Deluxe Room 10

2.2 Deluxe Ocean View Room 10

2.3 Deluxe Ocean Panorama 11

2.4 Sunset Premium 12

2.5 Grand Suite Ocean Panorama 12

2.6 Family Deluxe Room 13

II Service and Facilities 13

1 Sunset Restaurant 13

2 Sunset Beach Bar 15

PART B - INTERNSHIP ACTIVITIES AT RESTAURANT 16

I Breakfast buffet restaurant 17

II Serving À La Carte 19

III Serving guests in the room 21

IV Serving at the swimming pool 21

V Some common complaints handling cases 22

PART C - ADVANTAGES AND DISADVANTAGES DURING IN MY INTERSHIP 22

I Advantages: 22

II Disadvantages: 23

PART D - CONCLUSION AND SUGGESTIONS OF THE INTERNSHIP 23

I Conclusion 23

II Suggestion 23

1 Suggestion for internship resort 23

2 Suggestion for Faculty of Foreign Languages of An Giang University 24References 25

LIST OF PICTURES AND CHARTS

Picture 1 Sunset Beach Resort and Bar

Picture 2 Deluxe Room

Picture 3 Deluxe Ocean View Room

Picture 4 Deluxe Ocean Panorama

Picture 5 Sunset Premium

Picture 6 Sunset Premium

Picture 7 Grand Suite Ocean Panorama

Picture 8 Family Deluxe Room

Picture 9 Sunset Restaurant Inside

Picture 10 Sunset Restaurant Outside

Picture 11 Sunset Beach Bar

Picture 12 Buffet

Picture 13 Buffet

Picture 14 Floating Meal

Diagram 1 Organization Chart of Sunset Beach Resort and Spa

Today, most companies need their employees to have both knowledge andexperience As a student about to graduate, the period of internship is the timewhen students can apply the theories learned at the university into practice andbegin to form behaviors and attitudes work as well as responsibility at work.These are essential elements to help them find jobs in the future more easily.Furthermore, the service industry is a highly developed industry that attractsmany of workers This is why I choose Sunset Beach Resort and Spa which isquite well rated for my first experience in this service industry

This report aims to redescribe my internship process at Sunset Beach Resortand Spa First of all, this report gives an overview of the company Next, I willdescribe the detail the process of training and improving the skills at thepractice site to get the best results Finally, the most important thing that I lookforward to being able to use what I have learned in life, especially Englishspeaking and listening skills

PART A - DESCRIPTION OF INTERNSHIP RESORT

I Introduction

1 Description

Sunset Beach Resort & Spa has a very convenient location, right inDuong Dong town, the center of the island, golden location surrounded by TranHung Dao main street, where there are many choices of cuisine, shopping,entertainment and beautiful Truong beach Besides, it is in a fantastic area, just

2 kilometers from Phu Quoc night market the hub of Phu Quoc's majorshopping and cultural activities and less than 30 kilometers from other sightsand attractions, which takes about half an hour by bike

Sunset Beach Resort & Spa has 118 rooms, all new, comfortable andelegantly built according to international 4-star standards, ensuring maximum

relaxation for guests In addition, Sunset Beach Resort & Spa offers a variety ofdining options at Sunset Beach Bar & Restaurant which can accommodate morethan 100 people and is located on the beach, providing a space close to nature.Likewise, the Sunset Beach Bar, one of the most popular beach bars in the heart

of Phu Quoc, located next to the outdoor infinity pool, will remain open forguests to enjoy a magical sunset on the footsteps

Large meeting rooms and smaller meeting rooms with premiumamenities are available for parties at Sunset Beach Resort & Spa Anyattendance and any type of conference can be accommodated with their variousorganizational arrangements and plans

They are sure that Sunset Beach Resort & Spa will be the best choice forcustomer events, as they can accommodate all conference or seminar needs, thanks

to all new facilities Sunset Beach Resort & Spa also features an indoor andoutdoor swimming pool, tour desk and transportation to help tourist complete theirjourney to explore the beautiful island of Phu Quoc and enjoy their vacation.Sunset Beach Resort and Spa promises to bring traveller moments of relaxationand peace in the perfect entertainment space of the resort with professionalism,friendliness and hospitality If tourists are considering a fun vacation or a businessand private trip to Phu Quoc Island, Sunset Beach Resort

& Spa is sure to be the ideal destination, ensuring every traveler is unique and satisfied

Sunset Beach Resort & Spa

Add: 100C/2 Tran Hung Dao str, Duong Dong, Phu Quoc, Kien Giang Hotline: +(84) 2973 567 888 / +(84) 867 070 006 / +(84) 867 050 002 Email: info@sunset.vn

Website: www.sunsetbeach.vn

2.2 Deluxe Ocean View Room

-40m2

Deluxe Ocean View offers guests a great sense of relaxation withmodern, delicate decor combined with wide windows overlooking the romanticand fresh sea.

(Picture 3 Deluxe Ocean View Room)2.3 Deluxe Ocean Panorama

Area: 40-52m2

King / single bed

Largebalcony,

overlooking the sea

(Picture 4 Deluxe Ocean Panorama)

With an elegant, simple and modern design, Deluxe Ocean Panoramaroom is equipped with either one or two people in a single combination withluxurious interior, with a private balcony with panoramic sea views, where MayBeautiful full beauty of the sunset pearl island

2.4 Sunset Premium

(Picture 6 Sunset Premium)

(Picture 5 Sunset Premium)The room with the most uniquedesign of Sunset Beach Resort &Spa with delicate, soft architecturallines covering the panorama of PhuQuoc sea and sky; Especiallysuitable for couples who want toenjoy a romantic space, immersethemselves in a unique sunset inPhu Quoc

2.5 Grand Suite Ocean Panorama

(Picture 7 Grand Suite Ocean Panorama)

Grand Suite is designed with typical space of Sunset Beach Resort &Spa, near the sea Large modern and luxurious ducts, full-touch sea-view bathshelp customers enjoy all the charming and romantic natural scenery of the coast

a nd sunset on the horizon of Phu Quoc Island

2.6 Family Deluxe Room

(Picture 8 Family Deluxe Room)Family Deluxe Room is specially designed for families traveling with youngchildren Large area of nearly 54m2 including 2 small rooms arranged side byside with 2 independent rooms will bring maximum convenience andcomfortable shower space for customers

II Service and Facilities

1 Sunset Restaurant

Let's start day with a buffet breakfast cooked by

talented on the 1st floor of Block B's Sunset Buffet The contemporary style ofarchitecture with an exquisite color scheme will astound tourist when they enterthis restaurant This location not only offers a breakfast buffet, but alsowelcomes diners for lunch, dinner, or parties upon invitation In a romantic andtraditional setting, tourist can sample countless delicate local and Western

signature specialties, or experience the quintessence of culinary arts from

Asian European inspired dishes, all served with passion and

professionalism by youthful and ardent F&B squad We arealways experimenting with various types in order to cater to each guest'sindividual tastes and preferences in food and drink

Open time: 6:30AM

Capacity: 80 seats indoor and 20 seats outdoor

(Picture 9 Sunset Restaurant Inside)

(Picture 10 Sunset Restaurant Outside)

In-room dining service: Sunset Beach Resort & Spa is pleased to havein-room dining service with an exclusive menu that includes special maincourses, delicate side dishes, and uniquely-made cocktail options for customersconvenience to celebrate every comfortable moment in their own room

2 Sunset Beach Bar

"Sunset Beach Bar" is a discreet and exclusive addition to the overallutility of Sunset Beach Resort & Spa The Sunset Beach Bar is an imaginedspot for anybody who wishes to see a magical sunset that has been voted one ofthe most stunning sunsets in Phu Quoc for years It is built into the resort'stablets, next to the infinity profile Sunset Beach Bar is currently ranked #1 forevening entertainment services on TripAdvisor (the world's most popular andreliable travel website)

(Picture 11 Sunset Beach Bar)PART B - INTERNSHIP ACTIVITIES AT RESTAURANT

Working in the restaurant industry allows me to meet and speak with a widerange of people, which helps me to develop my communication skills Therefore,for my first internship, I want to go to a well-known resort called Sunset BeachResort and Bar, which is a four-star resort In the future, I want to gain experienceand learn my English skills for the job As a result, part B will detail some of thethings I learned and did during my internship at Sunset Beach Resort

and Spa I was recruited to work as an intern in the restaurant department aftereight weeks at the resort to help me learn the food service business and practiceEnglish in specific situations.

I Breakfast buffet restaurant

(Picture 12 Buffet)

Time: 06:30 am - 10:00 amThe other staff and I will go to the 6

am shift to do the followingpreparatory tasks:

1 Get a list of guests using the buffet

at the front desk

2 Get the key of the cashier's desk in the security room

3 Prepare drinks: cook water andmake tea; make coffee; cut fruit andsqueeze fruit to make juice; pour freshmilk, soy milk, and condensed milkinto a bottle; After preparing, bring tothe counter drink to serve customers

4 Check the food and name tag for matches

5 Prepare enough utensils and napkins

6 Prepare a full cup and cup

7 Rearrange tables and chairs in line, balance, ensuring spacious aisle,

comfortable to travel

8 Check the cleaning area, the dining table you are in charge of from top to bottom of the furniture, the surrounding area and the service cabinet.

9 Know the customers who have booked in advance and arrange them in theright positions Restaurant management software can be used to easily controlcustomer lists, sort and remember their locations

10 Finally, check the entire system of the store's facilities to limit unnecessary failures while serving and give a careful plan to prevent and replace

- Turn on the air conditioner at the right temperature.

- Turn on the television to open the advertising channel about the restaurant

- Welcome guests, ask for the number of rooms, and how many guests

2 Service staff:

- Clear leftovers and unnecessary tools on the table

- Set up eating utensils after customers are finished using them

- Fill utensils, cups and cups with small quantities

- Add more water when the customer is almost finished

During the period from 10:00 to 11:00:

- Pay welcome drink: is a complimentary drink serving guests while waiting forcheck-in at the front desk The way to know the number of guests to preparewater is to go to the homepage of the front desk and find the number of guestschecking in for that day

- Charge for breakfast buffet: get the number of guests by looking at the list of guests to eat that day on paper

- Order required for the next day when the stock is out of stock

I I Serving À La Carte

Time: 11:00 am - 10:00 pm

Place:

- Restaurants (11:00 am - 10:00 pm)

- The restaurant's beachfront lawn (03:00 pm - 10:00 pm)

Tasks to do when a customer uses the À La Carte menu

1 Cheerfully and warmly greet guests

2 Ask how many people are traveling and if there are special seating

requirements

3 After that, depending on the number of guests, arrange suitable seats

4 After confirming the information, the waitress will guide customers to theirdesk location To show professionalism, it is advisable to raise the invitationhand with the fingers closed, directing the hand towards the guest tableposition At the same time, he showed his professionalism and respect with apolite distance to guests from 1-1.5m

5 Bring menu to guests (preview for female if there is only one menu) andintroduce the menu serving at the restaurant: Put the menu into the front of thecustomer with your right hand, at the same time lean about 30 degrees and backabout 1-1.5m to wait for the customer to choose the dish During the time whenguests choose, the staff can give suggestions, information, ingredients for guests

to refer to

6 Receive the order and repeat the customer's order

7 Tell customers to wait for 25 - 30 minutes, depending on each item

8 Bring the order to the cashier's desk and enter the order on the server to order

to the kitchen

9

10 After bringing food to guests, you must "wish you a good meal"

11 Take care of food and guests continuously

12 Clear leftovers and eating utensils when guests are finished.

13 Charge and thank guests

I I I Serving guests in the room

Time: 11:00 am - 10:00 pm

Guests will use the phone in the calling room to the restaurant to order food orthrough the front desk phone Then receive the order as the order to servecustomers at the restaurant

Some preparation works when bringing food to the room for guests:

1 Prepare a tray to carry food

2 Eating utensils

3 Bill

4 Plan a little money to pay customers if the customer has excess money

5 After bringing food to guests, you must Enjoy your meal!

IV Serving at the swimming pool

Time: 8:00 am - 5:00 pmThis set serves for ladies taking photos at therestaurant's swimming pool Somepreparation work like room service

(Picture 14 Floating Meal)