Lo1 demonstrate a range of interpersonal and transferable communication skills to a target audience

Because in order to communicate effectively, many different skills are needed such as observation skills, listening skills, persuasion skills, and communication skills.. Here are some me

PROGRAM TITLE: BTEC - COMPUTING

UNIT TITLE: 3- Professional Practice

ASSIGNMENT NUMBER: Planning a Training Event

ASSIGNMENT NAME: Assignment 1

Internal verification:

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Table Content

LO1: Demonstrate a range of interpersonal and transferable communication skills to a

target audience 5

I COMMUNICATION SKILLS 5

1 What are communication skills? 5

2 The importance of communication at work 6

3 Effective communication skills at work 6

II Time Management Skills 11

1 What is time management? 11

III Plan Training Events 15

LO2: Apply critical reasoning and thinking to a range of problem-solving scenarios 19

I PROBLEM-SOLVING SKILL 19

1 What are problem-solving skill? 19

2 The role of problem-solving skills 19

3 Methods of thinking and problem solving 19

4 Develop problem-solving skills 20

II Critical Thinking 22

1 What is Critical thinking? 22

2 The importance of Critical thinking 22

3 Levels of critical thinking 22

4 Effective ways to support critical thinking 24

5 Apply Critical Thinking 24

LO3: Discuss the importance and dynamics of working within a team and the impact of team working in different environments 25

I Teamwork Skill 25

1 What are teamwork skill? 25

2 The importance of teamwork skills 25

1 Plan the time and place 26

2 Team Building 27

3 Workshop plan 27

4 Evaluate individual and team performance 34

Reference: 35

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to a target audience

1 What are communication skills?

 Communication skills are understood as a set of rules, behaviors, ways

of behaving, and interactions between people Communication skills are also known as "the art of communication" Because in order to communicate effectively, many different skills are needed such as observation skills, listening skills, persuasion skills, and

communication skills expressive skills

 In everyday life, these skills are required to communicate ideas to others, develop a confident attitude, respect for others and public

speaking Developing these skills helps many people make progress in the workplace.

2 The importance of communication at work

At work, no matter what position you take on, you often come into contact with a lot of people in the scope of your work every day It could

be a boss, a colleague, a customer, or a partner Here are some meanings

of effective communication skills at work:

 Information is communicated clearly, accurately, and in the right direction between the sender and the receiver

 Create sympathy with the audience, so that the work interactions become favorable

 Listening and understanding the feelings of others, making the other person feel cared for and appreciated As a result, working

relationships become closer and more connected

 Create your own style, make yourself attractive and stand out in the group

 Create a sense of confidence when talking and sharing with others

 Limiting misunderstandings that lead to conflicting situations, and unnecessary conflicts

3 Effective communication skills at work

a Communicating when meeting

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 A friendly greeting in the first meeting or every morning at the office always wins the sympathy of the opposite person The greeting is the first step to starting a relationship, a way for people

to communicate with each other before starting a new workday

 If we don't know how to say goodbye before seeing off a partner,

or customer, or saying goodbye at the end of work, we will easily become impolite and lose our opportunity to meet for a later conversation

 Greeting or saying goodbye sounds like a pretty minimal and simple code of conduct, but you should still really pay attention to

it, especially for those of you who are the type of person who is " low-worded"

b Observation and listening

 Observation is the key to capturing and updating information around work, ongoing situations as well as the emotions and psychology of the opposite person

 Good observation means that you can collect full data about the work that the departments are implementing, the problem a certain location is having or the search needs of a visitor to the store From there, you will have a basis for making words and actions that best suit the context you observe

 Listening and understanding skills in the workplace

 Along with the skill of eye contact at work, it is the skill of listening with the ear In essence, the art of communication is not all about how you speak, but how you listen to others

 When communicating with colleagues, superiors, or partners, you need to really listen to what they say, how they give you suggestions Mastering the skills of observing and listening makes your conversations with superiors, peers or subordinates more effective

 Especially, this skill promotes absolute strength when teamwork (teamwork) in common jobs Listen, reflect, and select from everyone's opinions to come up with the most appropriate plan to help the team work better

c Polite but do not flatter

 Many people entering a new working environment are very surprised and do not know how to talk to make a good impression

on others The best way is to be polite to everyone, from superiors

to those of your rank and to those in a lower position than you

 In particular, excessive praise is not a good way Only praise a person at the right time, at the right time, at the right place

 In the workplace, it is better to compliment someone's expertise, personality at work, and ability to work rather than compliment someone's appearance and dress The compliments on the outside,

if they don't agree with the person being praised, and if they are abused too much, you will easily lose points with the team

d Constructive criticism

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 Many of us have the habit of criticizing others too impartially, ignoring our personal words or even being malicious This life in general and especially at work will worsen your relationships with those around you.

 Remember, everyone is at work and everyone is at the company forwork purposes Praise and criticism in the workplace should both have a common goal: better work performance

 Therefore, you should only criticize and refute accurately, rationally, and constructively to make your work more effective In such cases, the sincerity you show in your words is very important You need to avoid being overly critical, malicious or showing a negative attitude

e Timely feedback

 Sometimes your boss may give you work outside of your expertise

It can also be because you have not really understood the assignment or it is too much for your actual ability

 Instead of following things in a mechanical way, proactively ask your boss to explain more clearly the reason and how to do it if youreally don't know how to do it This makes your boss appreciate you because you see the initiative and eagerness to learn in the work of the employees As for yourself, you have had the courage

to overcome certain fears yourself to use your communication skills at work with your superiors

f Schedule in advance for each exchange and meeting

 In the work environment, surely each of us has tasks to handle Youdon't always have rare spare time to communicate and exchange with people

 Therefore, before you want to discuss something or hold a meeting with someone, make an appointment with them in advance If your conversation is expected to be lengthy, it's a good idea to give themenough time in advance to make arrangements

 They may not be very busy people, but this appointment will help you to be appreciated and co-workers to feel that their time is valued Especially, if you are superior, you should also follow this principle.

 It shows democracy, and respect for the employees of the leader Then, you will win good sympathy from your subordinates

g Communicate clearly, concisely, and understandably

 In fact, this is the core principle of communication skills at work This makes more sense when we carry out important conversations,such as negotiating with partners, leading new policy

communication to employees, salespeople explaining product features to customers, etc

 Plan in your head the main ideas that need to be discussed and focus on analyzing them deeply, avoiding rambling, lengthy, time-consuming conversations In each expression, it is necessary to use sufficient evidence and arguments to escape the idea and fully convey the purpose you want to convey

 If you don't feel confident in such meetings, try to prepare well in advance This will relax your mind and keep you in a calm state during the conversation

h Soft but assertive communication

 When participating in stories outside of work, you can be happy, comfortable and sometimes yield to the object of communication But in business communication, show your personal capacity with clear, correct statements and frank discussions

 The art of office communication: soft but decisive

 This doesn't mean you have to compete with your co-workers whendiscussing work You just need to clearly state your stance, and point of view, and prove that your opinion is correct

 That is the expression of a person who is competent and clearly distinguishes between social and work Of course, if there is

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something you are not sure about and receive suggestions, you should not be afraid to accept the opinions of the other person.

i Use body language

 Communication skills at work using body language, also known as

"non-verbal" communication This is essential for improving the quality of your conversations with people It is especially importantfor presentation skills and public speaking

 When speaking, you need to keep your eyes on the listener, always smile, and show comfort, confidence, and respect for the other person Express the language, the content you want to convey through actions, gestures of hands and feet, or a combination of other bodily functions

 All will help your conversation become more natural, interesting, and fun However, you should also know how to control to avoid excessive use of body language It can lead to creating a bad impression in the eyes of others because you unintentionally show your excess, and carelessness

II Time Management Skills

1 What is time management?

 Every second that passes can never be regained, so before doing anything you should have a specific plan to manage your time in the most scientific way, to avoid wasting time unnecessarily

 The most productive people manage their time exceptionally well because they focus on results, not activities By doing so they:

• Meet deadlines

• Produce quality work

• Have excellent professional reputations

• Have better work-life balance

• Experience less stress

 There are many ways to improve individual and collective time management skills, but one of the most effective is by applying the 80/20 principle

2 The 80/20 principle

 The 80/20 principle states that the relationship between output and input is unequal2 In other words, you achieve approximately 80% of your results with just 20% of your efforts You spend the rest of your time on those disruptions – the meetings, emails, phone calls, etc The key to increasing your effectiveness is to focus more on the 20% of your duties that actually produce results

 These are likely to be complex, demanding, time-consuming tasks, but they are what should be at the top of your daily to-do list The rest of your responsibilities should take a lower priority

3 Benefit

 Time management begins with planning Take some time each morning

to make a list of tasks that require your immediate attention Use the 80/20 rule – prioritize jobs that move your department forward The advantages of to-do lists are many :

• Keep you focused on your objectives

• Help you remember even the smallest task

• Help you prioritize what is more important or urgent

• Show the bigger picture

• Save time

• Keep you in control and on track

• Create a record of what you’ve done and when

• Provide a sense of achievement as you cross off completed tasks

 When it comes to managers, they are responsible for organizing their time and they also need to be aware of how each member of their team

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is utilizing his or her time This is no easy feat when everyone has different strengths and weaknesses, as well as different ways of working and communicating Creating one cohesive, highly productiveteam can take a while, but the first step involves making sure everyone improves their time management skills And that process begins at the top – with you.

4 Personal time management

 Great time management skills are essential for everyone but especially for managers who juggle the business priorities of senior management with the needs of their clients and teams

 Here are some ways you can begin making the most efficient use of your limited time:

• Don’t multitask: In order to get the most out of our time, we

feel the need to do several things at once, but we actually accomplish more when we focus on one thing at a time Multitasking actually hampers productivity because it takes much longer to finish anything

• Learn to say no: Politely decline to take on more work if

you’re feeling overloaded or overwhelmed Consult your to-do list to see if a new job will interfere with your ability to complete existing priority work and meet deadlines

• Set deadlines: Set realistic deadlines and make sure you stick

to them

• Take breaks: Your body needs regular breaks to prevent eye or

muscle strain, headaches, and leg cramps, and your mind needs short breaks to rest and refresh Try not to eat lunch at your desk You will be far more focused, creative, and able to cope with stressful situations when you allow yourself to take regular, short breaks

5 Team time management

The key to getting a dispersed group to work together and deliver

projects on deadline is time management As a manager, you play a key role in ensuring your team uses available time effectively, and there are a few ways you can do this

 Delegate intelligently: Every member of your team has his or her own

unique strengths and weaknesses Some may have abilities you lack and some may need to develop certain skills Take advantage of experienced, highly skilled team members and help those who may need to develop their talents The smart delegation will not only free

up your time but it will also help your employees develop

 Communicate clearly: Clear communication involves careful

listening, reading, speaking and writing to interpret and convey information A staff member coming back for further explanation of a task, who spends the morning trying to figure things out, or does the job incorrectly because of poor instructions is just wasting valuable time

 Review processes: Hunting for information, finding the right person to

help with an issue, being invited to meetings that do not affect your department, and having lengthy approval processes waste everyone’s time Meet with staff to find out where they think time is being wasted and where processes can be improved

 Set deadlines or goals: When delegating tasks, set realistic deadlines

and goals Ask employees what other work they have and what needs

to be done first Be flexible to changing priorities Employees who consistently fail to meet realistic, agreed to deadlines and/or goals may need help improving their time management skills

 Use technology: Software is available that can help manage and/or

track projects Find a system that works for you and your team, and stick to it Changing systems too often confuses people and wastes time with everyone learning new software Using online tracking will help you see the big picture, the status of each project, and where your intervention may be needed

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deadlines and can effectively project manage their own workloads – Others may struggle As a manager, you need to be the example of great time management skills, rarely missing deadlines, and always producing first-class work – all while juggling meetings, emails, phonecalls, and other tasks It will be hard to get employee buy-in for improving time management skills if your own are not exceptional

 Provide training: Make time management workshops, webinars, and

seminars available for staff, and encourage participation Make sure you attend these training opportunities with your staff as this will demonstrate the importance you place on time management

III Plan Training Events

o Bùi Thị Thanh Tuyền

 Target: Organizing events with the desire to train leaders, increase

teamwork ability for employees in the company, help members open up, unite, support each other to progress in work and life

 Audience: Heads and deputy heads of departments of the company.

 Location: Hai Phong

 Time: 2 days

 Agenda:

13:30 -14:00 Gather and stabilize order.

About afternoon activities, Divide the team to prepare to play the game.14:00 -19:00 Game 1: Guess the picture

Game 2: Team tugGame 3: Blindfolded guessing objects

19:00 – 20:00 Summarizing the meanings and lessons learned through

the gamesAwarding prizes to the teams

10:00 – 11:00 Split the team like teambuilding

Teams will gather to practice the skills of being a good leader

11:00 – 13:45 Lunch break

14:00 – 14:30 Gather, stabilize everyone

14:30 – 15:00 Review process and results

15:00 – 16:00 Get everyone's comments on the recent business trip16:00 – 17:30 Souvenir photograph

Praise excellent teams and individuals

 GANTT Diagram

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Bad weather Move the activity to the big hall

Change the teambuilding plan (playing indoor games according to plan 2)

Flight Delay Report the location management back in time

MC cancels contract Replace MC

1 Teambuilding plan

 Time frame: Day 1 (13:00 p.m – 20:30 p.m )

 Location: Hai Phong Beach

 Name of teambuilding activities according to each time frame

Game 1: Guess the picture

In this game, each person will take turns guessing the name of the picture Those who can't guess will receive the broadcast

15:00–

16:00

Game 2: Warm-upEveryone will be divided into 2 teams and each team consists of 10 members The two teams will compete to see which team can pull the other team toward each team's field

16:00–

17:00

Game 3: Blindfolded guessing objects

Each person will take their own blindfold And guess what touches

2 Completing the 2-hour workshop

Introducing morning activities8:45 - 9:00 Presentation on teamwork (theory) has slides9:00 – 10:15 Exercises divided by individuals

Build a sample caseAsk teams to plan, give situations and explain10:15 – 10:30 Closing the problem and the lesson

LO2: Apply critical reasoning and thinking to a range of problem-solving scenarios

1 What are problem-solving skill?

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