Bsi bs en 15696 2008

BS EN 15696 2008 ICS 03 080 30; 55 220 NO COPYING WITHOUT BSI PERMISSION EXCEPT AS PERMITTED BY COPYRIGHT LAW BRITISH STANDARD Self storage — Specification for self storage services This British Stand[.]

IC S 03 0 80 3 0; 55 2 20

NO CO PYING WITHO UT BSI PE RMISSI ON E XCE PT AS PE RMITT E D B Y CO PYRI GHT LAW

This Briti sh Standard

was published under the

aut horit y of t he St andards

Pol icy and St rat egy

Com mitt ee on 31 January

2009

© BSI 2009

ISB N 978 0 580 59254 6

This B ritish Standard is the UK implementa tion of EN 15 6 96:2008

The UK participation in its preparation was entrusted to T echnical

Committee SVS/7/3 , Storage services

A list of org anizations represented on this committee can be obt ained on

request to its secretary

This publication does not purport to include all the necessar y provisions

of a contract Users are responsib le for its correct a pplica t ion

Comp liance with a British Standard c annot confer imm unity

from legal obl igations

NORME EUROPÉENNE

November 2008

I CS 03 0 8 0 30 ; 5 5 2 20

English Ver sion

Sel f st or ag e - Sp ec if ic at io n for s e lf st or ag e se rv i ce s

Se l f- s t oc ka ge - S pé ci f i c at i on po u r l e s s er vi c es de se l f

-st oc kag e

Sel bst ei nla ger ung - Anf orde run gen an

Se lb st ei nl a ger un gs di ens t le is tu ng en

Th is Eur opea n S tan dard w as ap pro ved by C EN o n 5 O ct obe r 2008

C EN m e m be rs a re b oun d t o co m pl y w i th t he C EN /C EN EL EC I nt er nal R eg ul at i ons w hi ch s ti pu l at e t he co nd it i on s fo r gi v in g th i s Eur op e an

S tanda rd th e st at us o f a n at i ona l s ta nd ard w it ho ut a ny al te ra ti o n U p -t o -da t e li st s a nd b ib li o gra ph ic al re fe re nce s co nc ern i ng s uch nat i on al

s tand ar ds m ay be ob t ai ned on ap pl i cat i on t o t he C EN M ana ge me nt C en tr e or to a ny C E N m e m be r

T his Eur op ea n St and ar d ex is t s in t h ree of fi ci a l ve rs io n s ( En gl is h, Fre nc h, G e rm a n) A ve rs i on i n an y ot he r l ang ua ge m a de by tr an sl at i on

u nde r t h e r es po n si bi l i t y o f a C E N m e m be r i n t o i t s o w n l a ng u ag e a nd no t i fi e d t o th e C EN M a na g em e nt C e n tr e ha s t he sa m e st a tu s a s t he

o f f ic i al v er s io n s

C EN m e m be r s a re t he na t i on al s ta n da rd s b od i es of A us t ri a , B el g i um , B ul g ar i a, C y pr u s, C z ec h R ep ub l ic , D e nm a r k, Es t on i a, Fi n l an d,

F ran ce , G e rm a ny, G re ec e, H u ng ar y, I c el and , I r el and , I t al y, Lat vi a , Li t hu ani a , Lu xe mb ou rg , M al t a, N et he rl an ds, N or w ay , Po l and , Por tu ga l,

R om an ia , Sl ov ak ia , Sl ov en ia , Sp ai n, Sw e den , Sw i t ze rl an d an d U ni t ed Ki n gdo m

EUROPEAN COMM ITTEE FOR STANDARDIZATION

C MIT EUR PÉ N DE N RMALISATION

EUR PÄISC ES K MIT E FÜR NO MU G

M ana gem e nt C e nt re: ru e de St as sar t, 36 B -1 050 B r us se ls

© 2 00 8 C EN Al l r ig ht s of ex pl oi ta t io n in any f o rm an d by a ny m ea ns r es er ve d

w o rl dw id e f or C EN nation al M em ber s

R ef N o EN 15 69 6: 20 08: E

Contents Pag e

Forew ord .4

I nt roduction 5

1 Scope 6

2 T erms and Definit ions 6

3 T he self storage fa ci lit y 7

3.1 Secu rit y 7

3.2 Ac ce ss 7

3.3 Health, s afet y and the en v i ronm ent 7

3.4 Handl ing equipment 8

4 Self storage unit s 8

4.1 General const ruction and conditi on of unit s 8

4.2 Closure of units 8

4.3 Ac ce ss to units 8

5 Response to enquiry 9

5.1 Pre limina ry inform ation 9

5.2 As se ssment of sp ace req ui red .9

5.3 Rese rv at ions .9

6 Drafting and Compl etion of the self st orage contra c t 9

6.1 T h e sel f storage cont ract and T erm s and Condit ion s 9

6.2 Proof of i dentit y and address 10

6.3 Customer Goods In suran ce De cla rati on .10

7 Duri ng the contract peri o d 10

7.1 M o v e in 10

7.2 Customer a cce ss t o unit 10

7.3 Serv ic e prov ider acc ess t o unit s .11

7.4 O t her authoris ed ac ces s to unit s 11

8 Late pa ym ent and Li en 11

9 Unit v acate proc ess - Conditi on of unit 11

10 After sal es serv i c e 11

10.1 M onit ori ng 11

10.2 Response to F eedbac k .11

10.3 Resol ut ion of Di spute 12

11 Insuranc e 12

12 Risk m anagem ent .12

12.1 Prohibited Goods 12

12.2 An t i- t errori sm and ant i - c riminalit y m easu res .12

12.3 Disast e r plan 12

13 Op erations Manual 12

14 Human re sourc es 12

15 Implement at ion of t he st a ndard 13

15.1 Communication of the sta ndard 13

15.2 Conduct ing, contro ll ing a nd rev i ew i ng responsi bil i t i es for the st andard 13

15.3 El imi nati on of sub-standa rd se rv i ce 13

15.4 Corre ctiv e Act ion .13

16 Claims of Conform it y 13

An ne x A (norm at iv e) List of Prohi bi ted Goods 14

Forew ord

T his doc um ent ( EN 15 69 6:20 08) h as be en prepared b y T ec hnica l C om m ittee C EN/T C 320 “ T rans port -

Log istic s and s ervices ” , t he s ec retariat of whic h i s he ld b y NEN

T his European Sta ndard s hal l be g iv en the s tat us of a nati ona l s tand ard, ei ther b y pu bl icati on of an ide ntic al

text or b y en dors ement, at the lat es t b y Ma y 200 9, an d c onflic ting n ati ona l s tand ards s hall b e with dra wn a t th e

lates t b y Ma y 2 009

Atte nti on is dra wn t o th e p oss ibi lit y t hat s om e of the elem ents of this docum ent may be th e s ubj ec t of pate nt

rights C EN [ and /or C ENE L EC] sha ll not be he ld res p o ns ibl e for ide ntifyi ng an y or all s uc h pa tent righ ts

Ac cordin g to th e CE N/C E NEL EC Int erna l Reg ul ati on s, the nat io nal s ta nd ards o rgani zat io ns of the follo win g

c ountries are b oun d to i mplement this Europ ean Stan dard: Aus tria , Be lg iu m , Bulgar ia, C yprus, C ze c h

Repu bl ic, Denm ark , Eston ia, Fi nl and, Fra nc e, G erm an y, G re ec e, Hu ngar y, Ic ela nd, Ire lan d, Ita l y, La tv i a,

Lith uan ia, Lux em bourg, M alta , Net herl ands, N orwa y, Po lan d, P ortug al, Rom ani a, S lo vak ia, S lo ve nia , S pai n,

S wed en, S wit zerla nd and t he Un ite d K in gdom

I ntroducti on

T his Europ ean S tan dard h as be en drafted at an ear l y s tage i n t he de ve lo pm ent of self storage servic es i n t he

Europ ean Com m unit y in o rder to promote a cus t om er foc us s ed approach to t he c om mercial pro v ision o f

cust om er direc t ac cess spac e for s torage purp os es , to both bus i nes s es and pri vat e in di vi dua ls

Give n t he var ious im plicati ons att ac hi ng to the pro vis i on of such s ervic es , i t is re c ognis e d th at the ap pl ic ab l e

leg islat i ve framework ma y be s ubj ec t t o c ha nge a nd it is th erefore s trong l y rec om m ended tha t s erv i ce

prov iders es tab lis h a s s te m des igned to id ent ify Europea n, nat ion al or loc a l le gisla t io n app lic a ble to s uc h

fac iliti es an d ens ure tha t th e y are k ept abre ast of c han ges as th e y oc c ur

1 S cope

T his Europe an Sta ndard s p ec ifies requ irements for t he prov isio n of self s torag e fac ilit ies a nd re lat ed s er vic es ,

for both perso nal an d bus in es s purpos es

F or the purposes of th is do c um ent, the follo win g te rms and defin iti ons ap pl y

2.1

self st orage

s ys t em of s t orage in wh ic h the s er vic e pro vi der al loc a tes , u nder th e t erms of a s elf s torag e c o ntrac t, a fin it e ,

s ec urable un it for storage t o wh ic h th e c us tomer ha s the rig ht t o ex c lus i ve ac c es s

2.2

sel f storage fac il i t y

bui ld ing or oth er des ign ate d area in which s elf s to rage is pro vid ed

2.3

self st orage u nit

u ni t

ind iv id ual s e lf- c ontain ed, s ecurabl e, un it of s torag e s pac e wh ic h onc e oc c upi e d is s tatic in a s e lf s torag e

fac ilit y

2.4

h ard - st an di n g gro un d

perm anent hard purpos e- b uil t s urfac e ( e.g pa vem en t, tarm ac or conc rete) wi t h goo d dra ina ge t o en ab l e

rain wa ter to run off with ea se

2.5

t he n at u ral elemen t s

weath er c ond iti ons usu al l y preva il in g i n th e v ic in i t y of t he self s torag e fac ili t y

2.6

serv ice p rov ider

enti t y prov id ing the s elf s torage s ervic e on a c om merc ial b as is

2.7

self st orage cont ract

wri tten agreem ent bet wee n the serv ic e pro vid er an d the c us tomer b y m ean s of whic h the c us tom er is

all oc ate d th e us e of one or m ore s elf st orage units , in ac c ordance with t he t erm s and co ndi tio ns agre e d

2.8

soun d co ndi t i o n

s truc turall y rob us t, wit hou t s ignific a nt det erior ati on from the as new c o ndi tion , c lea n an d free from

c ontam inatio n t hat wou ld affec t st ored item s , and c a pa ble of protec ti ng s t ored ite m s from unauthor is ed ac c es s

( other t han thro ugh forc ed entr y or ot her il leg al m eans ) and de terior ati on t hrou gh ex p os ure to t he nat ura l

elem ents

2.9

u ni t siz e

approx imate area /v olum e o f us able floor s p ac e expre s s ed in s quare/c u bic m etres

NOTE I n s om e co un t rie s this is e xp re ss ed in s qu are /c u bi c fe e t

2.10

prohi bi t ed go ods

goods whic h s h al l n ot b e s t ored i n a se lf s torage faci lit y

3 T he self storag e faci lit y

3 1 Sec uri t y

T he s elf st orage fac ili t y s h a ll, as a minimum , be c ons truc ted a nd m ainta ine d to provide the fol lo win g:

 s ec ure, define d p erimeter, which m a y be the bu il din g i ts elf and/ or a p erim eter fenc e;

 means of securing entranc es/exits ;

 c ontrol of ac c es s and egre s s , wit h th e a im of preventi ng un aut horis e d rem oval of s tored i tems other than

throug h forc ed entr y or forc ed ex i t or ot her il leg a l m eans ;

 c amera monitorin g and/ or recording of movements through acc ess and exi t p oints Rec ords s ha ll b e

retain ed for a m inim um of 1 da ys s ubj ec t o nl y to l e gis l ati ve res tric t ion ;

 adeq uat e i ntruder al arm sys t em unless the fac ili t y is c overe d b y a n a uthoris ed gu ard

3 2 Ac ces s

T he s elf st orage fac ili t y s h a ll, as a minimum , be c ons truc ted a nd m ainta ine d to provide the fol lo win g:

 adeq uat e spac e for lo ad ing / un loa din g of go ods ;

 lift, esc al ator, ro ll ing s tairc a s e, ramp or permane nt s t a i rs for acc ess to upp er/lo we r floors and le ve ls

3 3 Heal t h , sa fet y a nd t h e e nvi ron ment

T he s elf s torage fac ilit y s hal l b e c o ns tructed, m aintain ed and op erate d in a manner c om mensurate wit h

promoting the s afet y an d well- b ei ng of the cus tomer, and s ubj ect to nat io nal a nd loc al fire, hea lth a nd s afety

leg is lat io n, to pro vid e th e follo win g as a minimum :

 clean, dry en v ironm ent insi de a n y bu il din g of th e fac il i t y, and hard- st a ndi ng grou nd for s torage un its a nd

ac c es s , ext ernal l y;

 monitoring of vermin infest atio n a nd pro v is ion of c ontr ol m eas ures b y a profes s io nal;

 fac ilit y to m ainta in pri vac y for the goo ds in in di v i dua l u nits at le as t wh en req ues te d;

 fire protec ti on t hat inc l udes prov ision of:

 with in any bu ild in g a fire detec t ion an d a larm s ys t e m c apable of trigg erin g, a t le as t, an aud ib le

warnin g a nd a lert ing a remote monitori ng s s t em;

 fire prev ent ion an d ex t ing u is hin g e qu ipm ent, ap propri ate t o t he protec t ion of th e it ems st ored and

capab le of c ont ain in g or ex t ing uis h ing fires ;

 nec ess ar y o perat ing ins truc tion ;

 intern al s i gna ge specific al l y not ifyi ng c us tomers of healt h an d s afet y, no- s m ok ing a nd fire regu lat ion

requirem ents and proh ib ite d go ods ;

lig hti ng, energy- effic ient l ig ht bu lbs , effic ient b ui ld ing d es ign, ins u lat ion , rec yc l ing pol ic ies , a nd o t her s uch

equ ipm ent or prac tic es ) ;

3 4 Han dl i n g equi pme nt

3.4.1 T he s ervice pro vi der s h al l prov ide h and li ng equ ipment for us e by the c us tom er, ap propri ate to th e

t yp e an d c on dit ion of the fa c ilit y

3.4.2 An y h and li ng equ ipm ent pr ov ide d s ha ll be m aint ain ed in goo d work ing order and in ac c ordanc e wit h

nati ona l a nd loc a l l egis lat io n

4 S el f storage u nits

4 1 G e ne ral co nst ru cti on and co nd i ti on of u ni t s

Units s ha ll be:

 m ade avai la ble in a s ou nd condit io n;

 c ons truc ted i n a m anner th at pro vid es a l ock able s elf- c ontai ned s t orage s p ace prov idi ng pro tecti on fom

the natura l elements ; th at m ay be c lose d a nd s ec ur e d thro ugh c ontro l p ane ls , s wipe c ards , p ad lock s or

anot her l oc k ing mec hanism provide d b y t he s ervic e p rov ider or b y the c us tom er;

NOTE I t i s re co mm e n de d th a t pre ferenc e b e gi ve n t o th e u s e o f ro bu s t ma t e ri a ls s u ch as ste e l or b rick

 s ec ure from ac c ess ( other than throu gh forc ed e ntry or o ther il leg al m eans ) throug h adj ace nt u nits ,

c orridors and roof- spac e

4 2 Cl os ure of u ni t s

T he means of c los ure shal l be c apab le of pre vent in g u naut horis ed ac c es s (for authoris ed ac c es s see 7.2 , 7 3

and 7.4) ot her t han as a re s ult of forc ed entr y or ot her il leg al means

4 3 Ac ces s t o un i t s

T he s ervice pro vi der s ha ll e ns ure tha t:

 ac c es s wa ys are i ll uminate d whe n in us e; t he inte ns it y of li ght s h al l be sufficient for s afe handli ng a nd

ac c es s ;

 there is fac il it y for c us tomers to ac c es s the ir un its, from hard s tand in g groun d for bot h t he de pos it a nd

rem oval of the ir goo ds ;

 there is s uffic ient c irc ulat io n s pac e t o ac ces s eac h s to rage u nit