Báo cáo thực tập chuyên ngành tiếng anh

Thực tập trong lĩnh vực giáo dục sinh viên khi chọn địa điểm thực tập có thể lựa chọn Công ty cổ phần giáo dục Educa làm điểm đến thích hợp nhất cho mình. Tại đây, sinh viên được hướng dẫn trực tiếp và tận tình của quản lý cũng như đồng nghiệp phòng ban về những công việc chuyên môn của từng bộ phận. Bản báo cáo thực tập tốt nghiệp ngành ngôn ngữ anh sẽ mang lại cho bạn những thông tin cần thiết trong quá trình làm báo cáo thực tập tốt nghiệp ngành ngôn ngữ anh của mình.

THUONG MAI UNIVERSITY

FACULTY OF ENGLISH

- -INTERNSHIP REPORT

Company:

EDUCA CORPORATION - BU.EDUPIA TUTOR

Student’s name : Ngoc Thi Thuy Lan

Class : K55N4

Student code : 19D170231

Supervisor : Nguyen Thi Bich Ngoc M.A

Hanoi, 2023

In this report, I would like to extend my sincere and heartfelt obligationtoward all people who have helped me in this professional internship program.Without their active guidance, help, cooperation, and encouragement, I would nothave made headway in the project First of all, I am extremely thankful and pay mygratitude to the teachers at the Faculty of English, Thuongmai University, especially,Mrs Nguyen Thuy Duong and my supervisor Mrs Nguyen Thi Bich Ngoc for hervaluable guidance and support in the completion of this project

It is my radiant sentiment to place on record my best regards, and deepestsense of gratitude to Mr Tran Duc Hung, Founder - General Director of Edupia; Mr.Kien Pham, Head of Department, and Mr Minh Hieu at Academic and TeacherTraining Department in IELTS Project for their careful and precious guidanceduring the internship at Edupia, which was extremely valuable for my study boththeoretically and practically

Once again, I would like to send my permission to the teachers of the Faculty

of English, Thuongmai University, the Board of Directors of Educa Corporation,and the members of the internship Department, especially my supervisor Ms.Nguyen Thi Bich Ngoc, Nguyen Thuy Duong good health, happiness, and successwish Thank you, sincerely!

TABLE OF CONTENTS

i LIST OF ABBREVIATIONS 3

ii LIST OF TABLES AND FIGURES 3

INTRODUCTION AND CONTEXT OF THE REPORT 4

1 Chapter 1: Overview of Educa Corporation 5

1.1 General information about the company 5

1.1.1 Establishment of the company 5

1.1.2 The founder of Edupia 6

1.1.3 The development of Edupia 6

1.1.4 Edupia’s key products 7

1.1.5 Achievements 8

1.1.6 Introduction of Edupia 8

1.1.7 Human Resources (HR) 9

1.1.8 Organizational management structure 10

1.1.9 Functions and Tasks 13

1.1.10 Business results of Educa Corporation 16

1.2 Overview of the internship department 17

1.2.1 Introduction 17

1.2.2 Functions and Tasks of the internship Department 17

2 Chapter 2: Description the internship at Educa corporation company 18

2.1 General main responsibilities and duties 18

2.1.1 Main responsibilities 18

2.1.2 Duties 19

2.2 Difficulties and Experiences gained 20

3 Chapter 3: Actual situation of using English in the internship company 21

3.1 Describe the current situation of using English in the internship company 21

3.2 Proposing solutions to improve English ability 21

4 Chapter 4: Recommendations and Thesis topic 23

4.1 Recommendations 23

4.2 Thesis topic 23

CONCLUSION 24

i LIST OF ABBREVIATIONS

Number Abbreviations Original meaning Vietnamese meaning

01 CEO Chief Executive Officer Giám đốc điều hành / Tổng

giám đốc

03 IT Information Technology Công nghệ thông tin

ii LIST OF TABLES AND FIGURES

Chart 1.1

Organization of Educa Corporation chart(Source: Employee Handbook of Educa Corporation) 11

Chart 1.2 Technology Department organizational chart

(Source: Employee Handbook of Educa Corporation) 12

Chart 1.3 Product and Operations Division organizational chart. 12

(Source: Employee Handbook of Educa Corporation)

Chart 1.4 Organizational structure of Business Division chart

(Source: Employee Handbook of Educa Corporation) 13

Table 1.1 Business results of Educa Corporation (VND)

(Internal report of Educa Corporation)

16

INTRODUCTION AND CONTEXT OF THE REPORT

Nowadays, English has gradually been considered a global language and isused to communicate widely with all people from different countries all around theworld, whether friends, customers, or even businesses As we know, every fielduses English such as Engineering, Economics, Health, Social life, and especiallyEducation So it is very important to learn English, which helps us can communicateand gain a huge amount of knowledge from it

Due to current globalization, English has become a potential part of educationneeding more attention and considerable investment, so English teachers havestrongly proved their positions and importance so far A good education requires astrong knowledge foundation, and teachers specific are indispensable to students It

is also impossible not to mention the huge contribution of the department indeveloping learning materials and training teachers, who have devoted themselves

to research and bringing a huge source of knowledge to students, training adedicated faculty with excellent qualifications

As an English language major student at Thuongmai University, I was given

an opportunity to study and work at Educa Corporation for my internship course.This is a valuable opportunity for me to practice my English knowledge andcommunication skill, also learn experience and soft skills from colleagues in thecompany From my perspective, the company is an ideal organization where

students can collect information and get valuable experience of work concerning theeducation field Choosing and pursuing an Education career path, I determined onseeking opportunities concerning English, then successfully applied to EducaCorporation - BU Edupia at Academic Department and IELTS Instructor Trainingand wrote this internship report The internship helps me a lot in accessing the realwork environment in a company where I have a basis for comparison between thetheory and knowledge learned in school with the practice.

1 Chapter 1: Overview of Educa Corporation.

1.1 General information about the company.

1.1.1.Establishment of the company.

Company name: Educa corporation

Address: 6th floor, Comatce building, 61 Nguy Nhu Kon Tum, Thanh XuanDistrict, Hanoi

Through breakthrough technology solutions, Edupia’s online English productshelp millions of students regardless of economic conditions have the opportunity tolearn English with the best quality, contributing to “a generation of students with abetter future”.

1.1.2.The founder of Edupia

They are the people with the Heart and the Reach, wishing to bring studentsfrom all over the country access to an international quality English learningprogram using the most advanced methods

Mr Adam Lewis - Content Director:

 Used to be the head teacher of English at Wellspring International School andcurrently holds this position at Sentia International School

 Used to teach at prestigious organizations such as ST Paul AmericanInternational School, Language Link English Center

 Has over 5 years of experience in teaching English to children in Vietnam

Mr Nguyen Dinh Chuyen - Technology Director: Used to work as DeputyCustomer Care Department at Telecom Software Center of Viettel Telecom with 10years of experience in developing technology products such as Crawler, AdNetwork, Ad Exchange

Mr Tran Duc Hung - CEO / Founder: Formerly Director of VAS Center,Director of Digital Division of Viettel Telecom with 10 years of experience in thefield of telecommunications and digital content

Mr Le Quang Dung - Co-Founder: CEO of OSP Technology Corporationwith more than 15 years of experience in the field of software technology solutionsand digital content

1.1.3.The development of Edupia.

After more than four years of development, Edupia has two centers in Hanoiand one center in Ho Chi Minh City:

 Head Office: 2nd, 5th, 6th floor, Comatce building, 61 Nguy Nhu Kon Tum,Thanh Xuan District, Hanoi

 Hanoi Office: 2nd floor, King Palace Building, 108 Nguyen Trai Street, ThanhXuan district, Hanoi

 Ho Chi Minh Office: 2nd Floor, Mach Office Building, No 127 Ung VanKhiem, Binh Thanh District, Ho Chi Minh City

Edupia has a team of quality teachers: They are people with a heart and avision with the desire to bring students from all over the country access to aninternational quality English learning program by the most advanced method It’s

up to about 45,000 students are enrolled at Edupia Tutor, spread across 63 provincesand cities across the country, and nearly 99% of parents are satisfied with theteaching quality of Edupia

Edupia Tutor – Edupia’s tutoring classes on the Class-In platform have beenvery effective and grown 4 times faster in 12 months When switching to EdupiaTutor’s tutoring program with low switching costs, parents can still rest assured thattheir children will study in Edupia with the same quality of teaching as going toschool or going to another English center

1.1.4.Edupia’s key products

4 key products of Edupia under Educa Corporation

 English for preschool children from 3 to 8 years old

 English for elementary students from grades 3 to 5

 English for junior high school students from grades 6 to 9

 High quality 1-1 English Tutor

The course is for Primary students and follows the Textbook program, inwhich, each lesson includes a video lecture and exercises for students to practice all

4 skills: Listening - Speaking - Reading - Writing

1.1.5.Achievements

Edupia Tutor brings a flexible and intelligent learning solution of internationalquality so that all Vietnamese children have equal opportunities in accessing theworld’s most popular language - English Edupia has continuously been honored toreceive extremely valuable awards in recent years

 Best Online Education Service (2022)

 Top 10 Vietnamese Trust Brands (2021)

 Top 50 Most Promising Startups - Techinasia (2021)

 Top 50 ASEAN Gold Brands (2019)

 Digital Technology Application Excellence in Education & Training inVietnam (2018)

1.1.6 Introduction of Edupia

About Edupia: Derived from the desire to bring the quality of English

teaching at International Schools to all Vietnamese students, so that even if they donot have the economic conditions to study at expensive International Schools orCenters, they can still use Use English as well as a native speakers This is thepreparation for the future children to reach out to the world Because of the abovereason, the founding team has embarked on building the first product called

“EDUPIA Online English Learning Program”

Mission: Using technology to bring quality education from an international

school to every student: We believe that a foreign language is one of the fastestways for all citizens to access the world’s knowledge, and improve the intellectualstandards of the people, thereby promoting the better development of society

Vision: Becoming “Southeast Asia’s most popular online English program for

children” Over the years, Edupia has not only expanded its market in Vietnam, butalso in Southeast Asian countries such as Thailand, Indonesia,…

Philosophy: Every business that wants to survive and develop must

necessarily bring value to customers and society Therefore, our biggest goal is to

be of value to many people, to be used by many people, and to be supported bymany people

Core values: Edupia’s people orientation in HR strategy with the following

criteria: Aspirational, inquisitive, not afraid to go ahead, progress with greatdetermination, value the teamwork spirit and always have fun every day in work.1.1.7.Human Resources (HR)

HR perspective: Committed to bringing employees a transparent, modern, fairand friendly working environment Where you are free to create, express yourcapacity, maximize your ability, are always recognized and evaluated in a timelymanner based on the harmonious combination between the interests of theenterprise and the interests of employees

The company’s employee is quite young The age group from 20-45 accountsfor 70% This team of workers has quite good qualifications, always dynamic,creative, enthusiastic and sensitive in their work, but their working experience isstill a bit limited, which is essential for competition in the world market

The company’s teachers and tutors all have good English communicationskills equivalent to 6.5 IELTS and have at least 3 months of experience in tutoringactivities, which is one of the most required factors to participate in teachingcourses at Edupia In addition, teachers and tutors are regularly trained to improvetheir pedagogical skills, supplement their knowledge of teaching methods beingapplied at Edupia, etc., apply their acquired knowledge to training created forstudents

1.1.8.Organizational management structure.

The organizational structure issued on the basis of merger or transfer is asfollows:

- BU Edupia was formed on the basis of the merger of BU

- Edupia, BU Edupia Tutor and the Public technology under the Company

- The Bill of Lading Department was transferred to BU Babilala Strategy &Business Development Department is split into 2 Departments: Business StrategyDepartment and Business Development Department

- The Finance and Accounting Department, the Human Resources Departmentand the Offline Sales Division remain unchanged

The staff scale is more than 700 employees The company consists ofdepartments shown in the following diagrams:

Chart 1.1 Organization of Educa Corporation chart (Source: Employee Handbook of Educa Corporation)

Chart 1.2 Technology Department organizational chart (Source: Employee Handbook of Educa Corporation)

Chart 1.3 Product and Operations Division organizational chart.

Chart 1.4 Organizational structure of Business Division chart

(Source: Employee Handbook of Educa Corporation)

1.1.9.Functions and Tasks

 BU Edupia is responsible for building, developing products and organizingsales for the company’s Edupia and Edupia Tutor products

 BU Babilala is responsible for building, developing products and organizingbusiness for the company’s Babilala products

 Offline Business Division has the function of organizing business throughoffline channels, specifically the Marketing, Sales and Operations Departments.Business Strategy Department:

- Analyze business data to give advice/ proposals on product strategy andbusiness strategy.

- Analyze product indexes: active, retention to make strategicrecommendations to ensure growth goals

- Analyze market and industry data to make recommendations for businessdevelopment

- Develop business plans and inspect, supervise, and check the implementationprogress of the affiliated units to ensure the quality and efficiency of operationsaccording to the approved central plan

 Business Development Department:

- Analyze business data to give advice/proposals on product strategy andbusiness strategy

- Develop business plans and inspect, supervise and check the implementationprogress of the affiliated units to ensure the quality and efficiency of operationsaccording to the plan-approved focus

 Administration and Human Resources Department:

- Planning and scheduling appropriate personnel

- In charge of the development and implementation of regulations on salary,bonus, welfare and processes and regulations related to human resource assessmentand management activities

- Planning and implementing recruitment, training and human resourcedevelopment

- Planning and implementing corporate cultural activities - Carrying out theprocurement, management of office assets and related tasks of archiving, receptionand office expenses

 Accounting Department: