English usage in human resources department at quynh nhi company limited

Internship Report Internship Report | Ho Ta Thu Nhi HO CHI MINH CITY BANKING UNIVERSITY DEPARTMENT OF FOREIGN LANGUAGES INTERNSHIP REPORT on English usage in Human Resources Department at QUYNH NHI CO[.]

HO CHI MINH CITY BANKING UNIVERSITY DEPARTMENT OF FOREIGN LANGUAGES

INTERNSHIP REPORT

on

English usage in Human Resources Department

at

QUYNH NHI COMPANY LIMITED

Although QUYNH NHI Co., LTD has to encountered numerous difficulties due to the Covid-19 pandemic, they are still willing to allow me to challenge myself in their company Thanks to excellent opportunities they provided, I have developed a large number of skills and gained valuable work experience when doing my internship in this company I firmly believe that what I learned from the company would be an advantage to my future jobs after my university graduation

I am very grateful to all people who have given help and encouraged me during my internship period

Firstly, I would like to thank the Board of Directors of Ho Chi Minh City Banking University for giving me a chance to practice and acquire a great deal of practical knowledge which I have never experienced before

Secondly, I am sincerely thankful for the strong support that my supervisor Mr Vo Thanh Tuan has furnished me so that I could complete the internship and step-by-step perfect my internship report Thirdly, I would like to express my gratitude to Mrs Loi Hong Hanh who is the Deputy of HR Department of QUYNH NHI Co., LTD Without her helpful guidance, I would not have such opportunities to experience and improve my skills when working here In addition, I also want to thank all my colleagues and my seniors.in the company, and I really appreciate their help

Finally, with the help of my family and many groups of friends, I ultimately managed to overcome all trouble and finished this important internship program There fore, I want to say thanks to them and wish them to have a happy life

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Nội dung đánh giá Điểm Nhận xét

1 Tinh thần, thái độ làm việc tại Cơ

quan thực tập (dựa trên cơ sở đánh

giá của cơ đơn vị thực tập)

/2.0

2 Mức độ chấp hành nội quy thực

tập và thực hiện các yêu cầu

chuyên môn theo hướng dẫn của

Giảng viên hướng dẫn

/2.0

3 Chất lượng báo cáo thực tập

- Trình bày /1.0

- Ngôn ngữ /1.0

- Nội

dung báo

cáo

a Tổng quan về cơ quan nhận thực tập và bộ phận thực tập

/1.0

b Nội dung công việc được phân công và phương pháp thực hiện

/1.0

c Kết quả của đợt thực tập, bao gồm:

Những kiến thức, kỹ năng được củng cố hoặc học hỏi được

Những kinh nghiệm

đã tích lũy được

Các đóng góp của bản thân cho cơ quan

và các sáng kiến, đề xuất giải pháp (nếu có)

/2.0

Tổng điểm /10.0

T

Nội dung đánh giá Điểm Nhận xét

1 Tinh thần, thái độ làm việc tại Cơ

quan thực tập (dựa trên cơ sở đánh

giá của cơ đơn vị thực tập)

/2.0

2 Mức độ chấp hành nội quy thực

tập và thực hiện các yêu cầu

chuyên môn theo hướng dẫn của

Giảng viên hướng dẫn

/2.0

3 Chất lượng báo cáo thực tập

- Trình bày /1.0

- Ngôn ngữ /1.0

- Nội

dung báo

cáo

a Tống quan về cơ quan nhận thực tập và bộ phận thực tập

/1.0

b Nội dung công việc được phân công và phương pháp thực hiện

/1.0

c Kết quả của đợt thực tập, bao gồm:

Những kiến thức, kỹ năng được củng cố hoặc học hỏi được

Những kinh nghiệm

đã tích lũy được

Các đóng góp của bản thân cho cơ quan

và các sáng kiến, đề xuất giải pháp (nếu có)

/2.0

Tổng điểm /10.0

CONFIRMATION OF THE INTERNSHIP COMPANY

Ba Ria City, … May 2020

Signature

TABLE OF CONTENTS

ACKNOWLEDGEMENT 2

CONFIRMATION OF THE INTERNSHIP COMPANY 5

CHAPTER 1: INTRODUCTION OF QUYNH NHI COMPANY LIMITED 7

1.1 An overview of QUYNH NHI Co., LTD 7

1.2 Business sectors 7

1.3 Organization of QUYNH NHI Company 7

CHAPTER 2: INTERNSHIP PROCESS 8

2.1 Assigned task 8

2.1.1 Looking for candidates 8

2.1.2 Supporting interview 8

2.1.3 Translating documents and contracts 8

2.2 Method of implementation 9

2.2.1 Researching and analysing information 9

2.2.2 Translating method 9

2.2.3 Practicing 9

CHAPTER 3: ACHIEVEMENTS GAINED FROM THE INTERNSHIP 9

3.1 Theoretical knowledge 9

3.2 Practical skills 9

3.2.1 Communication skill 9

3.2.2 Organizational skill 10

3.2.3 Time management skill 10

3.2.4 Office skills 10

CHAPTER 4: RECOMMENDATION TO QUYNH NHI COMPANY LIMITED 10

CHAPTER 5: CONCLUSION 11

CHAPTER 1: INTRODUCTION OF QUYNH NHI COMPANY LIMITED

1.1 An overview of QUYNH NHI Co., LTD

QUYNH NHI Co., LTD was established on October 3rd, 2007 by Mr Nguyen Ngoc Thuong who is also the Director of the company QUYNH NHI is a company whose specialty is doing business in Freight transport and leveling Their head office is located at 342 April 27th Street, Phuoc Hung Ward, Ba Ria City, Ba Ria – Vung Tau Province, Vietnam

Mr Vo Ngoc Thuong started up the company with just the VND 15 million charter capital After a merely 13-year time, the figures raise to VND 2 billion and the company is the current workplace of 30 members of staff

1.2 Business sectors

Partners and customers of QUYNH NHI Company are both domestic and foreign construction businesses who want to be provided services related to building ground The main areas of responsibility of QUYNH NHI are to demolish old structures and to set up the ground for customers Their jobs are to clear the land for construction and to transport soil More specifically, the vehicle system of the company is used for digging, leveling, and bulldozing in construction areas Besides, they also create the ground for activities related to mining, including removing large objects and developing works for the mineral ground with the exception of oil and gas sectors In addition, their jobs also include works of hole drilling, exploration drilling as well as geophysical and geological analysis

1.3 Organization of QUYNH NHI Company

QUYNH NHI Company is divided into three departments which are Accounting, Administration, and Human Resources (HR), and all of these are under the general management

of Director Mr Nguyen Ngoc Thuong

Each department not only performs its own functions but also provides mutual assistance to each other

- Accounting Department undertakes the task of paying wages and taxes, managing relevant documents, and so on

- The Administration’s staff are in charge of activities related to customers, contracts, etc

- HR Department is directly responsible for recruiting at all levels, training new staff members as well as making timesheets

CHAPTER 2: INTERNSHIP PROCESS

2.1 Assigned task

My internship lasted for 3 months, however, it was split into two short periods: the first half for working at the office, and the second one for working from home on account of social distancing caused by the infectious Covid-19 pandemic

During the first period, I took on the job of supporting recruitment and training for new staff in some basic tasks In the second half one, besides practicing in the HR Department, I also assisted the Administration Department in translating some documents and contracts

Director

Resourses

2.1.1 Looking for candidates

On my very first days at QUYNH NHI Company, I was guided how to follow the recruitment procedure and quickly got used to the job My mission was to post recruitment information on job websites as well as social networks’ groups in order to seek potential CVs After some quick analyses, I would pick some best candidates and send this list to my supervisor Simultaneously, I was in charge of making contact with those to arrange time and place for interviews

2.1.2 Supporting interview

Before each interview, I would assist HR members in preparing all essential documents In addition, I also took part in asking, answering, and testing processes so that I could broaden

my experience in professional recruitment procedures

2.1.3 Translating documents and contracts

Because of the unwanted Covid-19 pandemic, the global economy has been severely affected and Vietnam has been no exception In the social distancing time, all members of the company had to work from home Still, it was very fortunate for me that despite the fact that QUYNH NHI Company had a tough time of it, they always tried to create a good condition that gave me as many chances as possible to practice In this period, the company had just some contracts so I only had the chance to translate three contracts However, in return, I received an opportunity to do translation documents (which are reference materials) from English into Vietnamese After translating the documents that my senior gave me, I would send them back to him Therefore, I had not only gained more knowledge and experience from his constructive feedbacks but also significantly improved my translation skill

2.2 Method of implementation

2.2.1 Researching and analysing information

On my very first days at QUYNH NHI Company, my seniors in HR Department had provided me with a lot of documents related to the recruitment procedures In order to get used to the job as soon as possible, I had to read and study those files very thoroughly until I completely understood all of them Furthermore, I tried to analyze many effective techniques from the profession on the Internet and gained some for my own Therefore,

2.2.2 Translating method

I majored in Business English at Ho Chi Minh City Banking University, so I became familiar with some translation techniques since I was a sophomore The first translation lessons were rules as well as techniques in subjects such as English – Vietnamese Translation and Vietnamese – English Translation For this reason, when I worked with documents and contracts at QUYNH NHI Company, I was given a chance to apply these gained techniques to the work and they worked more efficiently than I expected

2.2.3 Practicing

In my opinion, knowledge is only meaningful when it is applied to practical life Therefore,

in order to improve my ability generally, I tried to do all things that I acquired from study with my enthusiasm and gain as much experience as I can while I cooperated with everybody in this office environment

CHAPTER 3: ACHIEVEMENTS GAINED FROM THE INTERNSHIP

3.1 Theoretical knowledge

This three-month internship is the very first chance for me to transfer my knowledge and skills collected from school to real-life experience Without the help of this theoretical basis, I might not finish my translation at the company During this period, I was given a chance to not only apply many basic skills such as English reading, listening, writing, and speaking skills, but also help to translate contracts as well as reference materials Besides, the training program which I received in the first days also plays an important role in my internship perfecting process

3.2 Practical skills

3.2.1 Communication skill

First, when I came to QUYNH NHI Company for the first time, it surprised me that in spite

of being a small company, their workplace was really friendly and professional Mrs Loi Hong Hanh introduced me to members in the HR team and I got acquainted with them soon after Thanks to being a relatively sociable person, I did not find it difficult to have a common voice with them

Second, I knew how to use e-mail and some other platforms before, but when working with

my colleagues here, I even knew how to do them faster through somewhat called shortcuts Because we had to work from home this period and most of documents or information was transferred to other members of staff by e-mails, good communication skill through e-mail

was a huge advantage to me After finishing the internship, I am able to control my ability to communicate productively via e-mail as well as some other platforms

Third, working in the HR department also required communicating via telephone since I had

to contact candidates and other departments very frequently After taking and getting a lot of calls during the internship time, I realized the great importance of this means of communication With practice, now I become more skilled in communicating and exchanging information by phone

3.2.2 Organizational skill

HR department had to store and manage a large number of documents which were split into separate categories This required us to arrange the papers carefully according to groups of particular categories Being a part of the department, through direct observation, I quickly learned how to order all materials with accuracy and reasonableness More specifically, I got accustomed to differentiating between different kinds of papers such as certificate, interview assessment, requirement, and official or seasonal employees’ profile, and so on

3.2.3 Time management skill

On every workday, I would receive plenty of tasks This forced me to develop the habit of setting out my timetable according to the workload of each day In order to do this, before starting working, I always spent fifteen minutes writing down a to-do list of the day and tried to finish those effectively Nevertheless, if a day had a too heavy workload, I would put tags on things as a list of priorities and plan to complete them first At present, I still manage

to sustain this habit and I feel that this is one of the most valuable lessons I learned from my internship program

3.2.4 Office skills

Even though I achieved Microsoft Office Specialist (MOS) Certification, there is no opportunity for me to apply my understanding of Office tools when I was a student Working in the real office environment, with help from my colleagues, I had many chances

to practice these skills of using computer tools such as Microsoft Word, Microsoft Excel, Microsoft Outlook, etc

For using machines, I was taught to use the photocopier, the photo scanner as well as the printer for handling many kinds of documents

CHAPTER 4: RECOMMENDATION TO QUYNH NHI COMPANY LIMITED

After completing my internship program and developing strong attachments to QUYNH NHI Company, I have the feeling that both human and facility conditions here were really professional and friendly

Nonetheless, I did believe that their corporation management process has changed in an ineffective way Although QUYNH NHI Company has provided reference materials for staff to improve understanding and it is undeniable that the company was critically dependent on machines, the technological knowledge of their workers was relatively limited My recommendation is that QUYNH NHI ought to seek and hire some skilled individuals to provide adequate training for them

I believe that as soon as employees’ knowledge foundation is fairly solid, the quality of service sent

to customers will be greatly enhanced

Therefore, it is essential to give training to employees to strengthen their capacity for running the company's technology system, thus helping them tackle existing issues or even find out many creative ways in the working process

CHAPTER 5: CONCLUSION

In conclusion, it was a valuable experience of working at QUYNH NHI Company Limited In fact, being an HR intern, I have gained both specialized knowledge and hands-on experiences here This played a crucial role in helping me perfect my course of study at Ho Chi Minh City Banking University

During the internship period, it was fortunate for me that I always received enthusiastic and constructive support from all my seniors and colleagues here Without their firm guidance, I think I could not accomplish all my tasks with such amazing outcomes This would be one of the most precious moments in my entire life

Finally, I would like to express my deep sense of gratitude to Ho Chi Minh City Banking University, QUYNH NHI Company Limited, Mr Vo Thanh Tuan, and those who have assisted me

so that I could complete this project