INTERNSHIP REPORTThu an education investment company limited

THUONG MAI UNIVERSITY FACULTY OF ENGLISH ------INTERNSHIP REPORT Company: THU AN EDUCATION INVESTMENT COMPANY LIMITED Student’s name : Đào Bích Phượng Student’s code : 19D170037 Su

THUONG MAI UNIVERSITY FACULTY OF ENGLISH

- -INTERNSHIP REPORT

Company:

THU AN EDUCATION INVESTMENT COMPANY LIMITED

Student’s name : Đào Bích Phượng

Student’s code : 19D170037 Supervisor : Ms Hoàng Thị Anh Thơ

HANOI, 2022

TABLE OF CONTENTS

ACKNOWLEDGMENT

LIST OF ABBREVIATIONS

LIST OF IMAGES, CHARTS AND TABLES

PART 1: OVERVIEW OF THU AN EDUCATION INVESTMENT COMPANY LIMITED

1.1 Overview of the company

1.1.1 General information of Thu An Edu Co., Ltd 1

1.1.2 Establishment and development of Thu An Edu Co., Ltd 2

1.1.3 Mission of Thu An Edu Co., Ltd 3

1.1.4 Functions, duties, Field of activity of Thu An Edu Co., Ltd 3

1.1.5 Organization structure of Thu An Edu Co., Ltd 6

1.2 Overview of the Academic Department

PART 2: INTRODUCTION ABOUT INTERNSHIP PROCESS AT THU AN EDUCATION INVESTMENT COMPANY LIMITED

2.1 Detail information about internship process

2.1.1 Job Description 10

2.1.2 Internship Diary 10

2.2 The difficulties and learned lessons in my internship

2.2.1 The difficulties 13

2.2.2 The learned lessons 14

PART 3: THE REALITY OF USING ENGLISH IN THU AN EDUCATION INVESTMENT COMPANY LIMITED

3.1 The reality of using English in Thu An Edu Co., Ltd

3.2 Proposing solutions to improve the quality of using English in the company

17 PART 4: SUGGESTED THESIS TOPIC

CONCLUSION

Foremost, I would like to extend my sincere thanks to Thuong MaiUniversity for creating conditions for me to have practical experience I wouldlike to thank all teachers of Faculty of English and Ms Hoang Thi Anh Tho,who guided me a lot to complete this report

Being recommended and allowed by English Department – VietnamUniversity of Commerce, I have gratefully experienced as an intern in Thu AnEducation Investment Company Limited After one month (from 11/07/2022 to08/08/2022), under the support and instruction of the supervisor and colleges inthe company, I was able to apply the knowledge obtained at university intopractice, meanwhile collecting basic information to complete the internshipreport

I would like to express my sincere thanks to the board of directors,departments and all staff at Thu An Education Investment Company Limited forcreating favorable conditions and supporting me during my internship period Inparticular, I would like to thank my supervisor, Ms Dao Hong Ngoc, whoinstructed me enthusiastically, shared a lot of her own experiences and createdconditions for me to complete this internship report

Many thanks for all your help and best regards

Hanoi, August 16 th , 2022

Student

Đào Bích Phượng

LIST OF ABBREVIATIONS

No Terms English Meanings Vietnamese Meanings

1 Thu An Edu Co.,Ltd

Thu An EducationInvestment Company

Limited

Công ty trách nhiệm hữuhạn Đầu tư giáo dục Thu

An

2 MOET Ministry of Education

and Training Bộ Giáo dục và Đào tạo

4 QC Quality Control Kiểm soát chất lượng

5 HR Human Resources Nhân sự

LIST OF IMAGES, CHARTS AND TABLES

Tables and

chart English meaning Vietnamese meaning

Image 1.1 Image of Thu An Education

Investment Company Limited Hình ảnh của Công tytrách nhiệm hữu hạn Đầu

tư giáo dục Thu An

Image 1.2 The teaching staff of Thu An Edu

Co., Ltd Đội ngũ giảng viên củaCông ty trách nhiệm hữu

hạn Đầu tư giáo dục ThuAn

Image 1.3 Group discussion activity Hoạt động thảo luận

nhóm

Image 1.4 Teacher and students in class Giáo viên và học sinh

trong lớp học

Diagram 1.1 Organization structure of Thu An

Edu Co., Ltd Sơ đồ tổ chức của Côngty trách nhiệm hữu hạn

Đầu tư giáo dục Thu An

Table 2.1 Assigned tasks Nhiệm vụ được giao

trong khi thực tập

Table 3.1 Structure of employees'

English-using skills at Thu An Edu Co., Ltd

in the period from 2020 to 2022

Cơ cấu trình độ sử dụngtiếng Anh của nhân viêntại Công ty trách nhiệmhữu hạn Đầu tư giáo dụcThu An giai đoạn từ2020-2022

PART 1: OVERVIEW OF THU AN EDUCATION INVESTMENT

COMPANY LIMITED 1.1 Overview of the company

Thu An Education Investment Company Limited is the predecessor of Thu

An English club Thu An Edu Co., Ltd has nearly 3 years of experience inorganizing English education for students at all levels The company not only helpsthousands of students communicate fluently in English, but also strengthens manynecessary soft skills such as presentation, teamwork, critical thinking,

The company's development orientation is to expand its scale in combinationwith attracting students and improving the quality of training

1.1.1 General information of Thu An Edu Co., Ltd

Image 1.1: Image of Thu An Edu Co., Ltd

Name of Company: Thu An Education Investment Company Limited

Legal representative: Nguyễn Văn Bính

Type of company: Limited Liability Company

Address: No.45, Pho Gach Street, Phuc Tho Town, Phuc Tho District, HaNoi City, Viet Nam

Phone Number: (+84)-984395172

Tax code: 0108620802

Established: February 27th, 2019

1.1.2 Establishment and development of Thu An Edu Co., Ltd

Image 1.2: The teaching staff of Thu An Edu Co., Ltd

Thu An Edu Co., Ltd was established in Viet Nam in 2019 according to thestandard model with 100% of teachers having pedagogical and bachelor'scertificates

The company is established on February 27th, 2019, with head office located

at No.45, Pho Gach Street, Phuc Tho Town, Phuc Tho District, Ha Noi City, VietNam The charter capital of the company is 500,000,000 VND The companyalways provides students with a good learning environment and experiencedteachers In 2021, the company's revenue reached 725,000,000 VND, up 10%compared to 2020 Despite being affected by the Covid-19 epidemic, the company's2nd quarter revenue still increased by 8% compared to the same period last year

Thu An Edu Co., Ltd quickly became a prestigious organization in Phuc Thowith an extremely effective learning and interactive environment The company is areliable address in developing quality communicative English and grammar forstudents The teachers and staff at Thu An Edu Co., Ltd are highly qualified, allpossessing international certificates, dedicated to the profession and always full ofenergy In addition, students are supported by enthusiastic and friendly teachingassistants This helps students have more motivation to conquer English inparticular and career path in general

Although it has only been in operation for 3 years, the company hasdeveloped rapidly, becoming one of the strong organizations of Phuc Tho area inparticular and Hanoi city in general In addition to contributing to the career ofteaching English foreign languages to students of all grades, Thu An Edu Co., Ltdalso actively contributes to social activities such as awarding scholarships,organizing extracurricular activities , regular teacher training…

1.1.3 Mission of Thu An Edu Co., Ltd

To grow a generation who are capable of adapting to the changing world andchanging the world themselves, the company promises to build a future-readyeducation platform that aligns with the modern workplace, developing local andglobal citizenship values

1.1.4 Functions, duties, Field of activity of Thu An Edu Co., Ltd

 Functions, duties

 Manage and implement training programs including plans, study programs,learning materials, teaching organization and teaching quality according to theregulations of the Ministry of Education and the company

 Manage courses and study programs, list of HR

 Implement policies to pay salaries, bonuses and other incomes for companyemployees.

 Responsible for the QC of the teaching of teachers and teaching assistants

 Plan to take care of students, offer attractive programs for promotionalactivities to attract students

 Research and monitor business activities and sales monthly and quarterly

 English for primary school students (6-11 years old)

 English for junior high school students (11-15 years old)

 English for high school students (15-18 years old)

Teaching program: Distributing the program according to the guidance of the MOET

 Distribution framework for primary programs:

35 weeks/class (70 periods, 35 minutes per period)

Teaching curriculum: Family and Friends 1,2,3

 Distribution framework for junior high school programs:

35 weeks/class (104 periods, 45 minutes per period)

Teaching curriculum: English for grades 6,7,8,9

 Distribution framework for high school program:

37 weeks/class (111 periods, 45 minutes per period)

Teaching curriculum: English for grades 10, 11, 12

 In addition, the company also has English training programs at levels A1,A2, B1, B2 according to the needs of students

An Edu Co., Ltd include: Total Physical Response, Shadowing Technique andActive Listening Method.

Company Policy

 Tuition refund policy: Students can re-study completely free of charge orrequest the Company to refund 100% of the paid tuition fees, if the followingconditions are met:

- Attend 100% of all classes

- Complete the course within the committed time

- Attend all tutoring sessions and fail to pass the 3rd final exam

- When there is something unsatisfactory in the learning process, students haveresponded to the Academic Advisor but still not received satisfactory support fromthe Company

 Transfer policy: Students can completely transfer to a third party when thefollowing conditions are met:

- Consent from Thu An Edu Co., Ltd

- The student has completed the full tuition fee of the course that he/she wants

1.1.5 Organization structure of Thu An Edu Co., Ltd

Organizational structure is important for any growing company Withoutorganizational structure, employees may not succeed in their role due to notunderstanding responsibilities or bad work processes

The company's current staff is 26 people, including 24 officers andemployees who graduated from University or more For each specific activity, thecompany has a team of professional, creative and enthusiastic staff At the top is theDirector who directly runs all activities of the company, decides on the developmentstrategy of the company, followed by Accounting Department, AcademicDepartment and Enrollment Department

Diagram 1.1: Organization structure of Thu An Edu Co., Ltd

Functions of departments: looking at the organization structure of Thu AnEdu Co., Ltd, it can be seen that the management structure is relatively simple,unified and closely related to each other This is an organizational managementsystem in the style of online - functional administration

 Director: is the person with the highest authority who holds full making power and is responsible for the entire operation of the company Thecommittees are responsible for assisting the director in formulating operationalplans and strategies, and are directly in charge of the company's work

decision- Accounting Department: manage the budget, monitor the revenue andexpenditure of the company, manage all bills and vouchers of the company, beresponsible for reporting the budget situation to the director when necessary

Accounting

Department

Academic Department departme

Enrollment Department

Head of department

 Academic Department: be responsible for accurately capturing data on the training situation of the company in a certain period, developing a strategic plan for training, teaching and student development.

 Enrollment Department: consult courses and arrange class schedules; assist students in determining their English level and participating in the course

1.2 Overview of the Academic Department

The Academic department is one of the important and indispensable parts ofany company This department plays the role of controlling activities of classes ingeneral, teachers and teaching assistants in specific

It also acts as an advisor to the Director and coordinates with otherdepartments and divisions in the company to develop educational strategies toincrease sales and profits, to help the company grow and develop day by day TheAcademic department has contributed a significant part in the development of Thu

An Edu Co., Ltd in the process of attracting students during the last years with agrowth rate of over 10%/year The Academic department is divided into 3 teams,each team with its own functions and tasks

Head manager: managing staffs, controlling activities of classes in general,

teachers and teaching assistants in specific

Academic staff: is in charge of sending course information and timeline to

teachers and teaching assistants via Gmail before these classes are officially opened

By monitoring cameras, they will check if teachers strictly follow the courses orteaching assistants complete all assigned tasks well and whether there are seriousclass issues so that they can have immediate solutions Moreover, academic staff’sfrequent attendance is required in order to follow and inform new teachers of anyinappropriate matter

Teacher: planning course material and activities, organizing classroom

lectures, assessing the students’ progress, collaborating with teaching assistants andparents to foster a good student experience

Teaching Assistant: with students needing extra help in keeping track of

lessons, they are responsible for assisting them with more exercises In addition,their responsibilities include notifying students’ parents the test date, designing thetest format and invigilating students doing both midterm and final tests, thensending the results to them

PART 2: INTRODUCTION ABOUT INTERNSHIP PROCESS AT THU AN

EDUCATION INVESTMENT COMPANY LIMITED

2.1 Detail information about internship process

2.1.1 Job Description

As a Teaching assistant, my duties are specialized in helping teacherscomplete daily tasks within a classroom environment I am responsible forpreparing for lessons by preparing resources, or putting out equipment at the start of

a lesson, leading lessons or small group activities for students, grading studentassignments in accordance with the teachers grading criteria and providingindividual guidance to students with learning disabilities or behavioral challenges

In addition, my responsibilities include helping develop programmes oflearning activities and adapting appropriate materials, motivating and encouragingstudents, helping with company events, trips and activities I also search forstudents, contact, schedule appointments for course consultation; periodically workwith departments to evaluate quality, adjust teaching methods, update demand,

As a teaching assistant to the teacher of the company, I have opportunities togain knowledge and improve my current level I think the teaching assistant is avery enjoyable, interesting and helpful job Moreover, with this job, I can improve

my English, communication skills, work alongside a number of different teacherswho have prior experience allowing me the opportunity to learn about how thelecture is taught to the students as well as how to approach and answer specificquestions or problems the students may be facing on a daily basis

2.1.2 Internship Diary

I spent 4 weeks as an intern at Thu An Edu Co., Ltd I went to the company 6days a week (from Monday to Saturday) My working timetable is depended on theworking timetable of the company On the last day of each week, I sent a report of

my work to my supervisor, Ms Ngoc by email

Office time:

+ In the morning: from 8:00 a.m to 11:00 a.m