Were the behaviors of any of your team members particularly valuable or detrimental to the team explain

Untitled Group 2 Assignment 2 Marketing Principles (MKT101) 0 0 FPT UNIVERSITY CAMPUS HO CHI MINH  GROUP ASSIGNMENT 2 Business English Lecturer Lê Ngọc Huyền Mi Class MKT1608[.]

Group 2 Assignment 2 Marketing Principles (MKT101)

FPT UNIVERSITY- CAMPUS HO CHI MINH

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GROUP ASSIGNMENT 2

Business English

Lecturer: Lê Ngọc Huyền Mi

Class: MKT1608 Group: 2

Course: ENM301

Group members:

1 Hoàng Thị Mỹ Hoa SS160397

2 Hà Nguyễn Thu Nga SS160428

3 Trần Thị Thùy Dương SS160395

4 Nguyễn Hồng Thắm SS150393

Table of content

Peer Evaluation Form for Group Work 3

PART ONE: RESPONSE EMAILS 5

1 Enquiry email 5

Write an email responding for the enquiries stated in this email: 5

2 Suggestion email A 6

Write an email giving solutions for the issue stated in this email: 6

2 Suggestion email B 8

Write an email giving suggestions for the issue stated in this email: 8

3 Complaint email 10

Write an email dealing with the errors stated in this email: 10

4 Apologizing email 12

Write an email apologizing for a delay stated in this email: 12

PART TWO: LANGUAGE-FOCUS COLLECTION 13

Peer Evaluation Form for Group Work

Group: 2

Write the name of each of your group members in a separate column For each person, indicate the extent to which you agree with the statement on the left, using a scale of 1-4 (1=strongly disagree; 2=disagree; 3=agree; 4=strongly agree) Total the numbers in each column

Evaluation Criteria Hoàng Thị

Mỹ Hoa

Hà Nguyễn

Thu Nga

Trần Thị

Thùy

Dương

Nguyễn Hồng

Thắm

Attends group meetings

regularly and arrives on

time (2)

Completes group

assignments on time (2)

Prepares work in a quality

manner (2)

Demonstrates a

cooperative and

supportive attitude (2)

Contributes significantly to

the success of the project

(2)

TOTALS (Out of 10)

Feedback on team dynamics:

1 How effectively did your group work?

The team leader always assigns work to each member with a deadline For the assigned work, everyone always tries to complete it before the deadline All members are always enthusiastic to contribute ideas when doing exercises that need to be discussed on Google Meet When we work in groups together, we learn a lot from each other such as how to work, how to come up with good ideas, how to keep harmony in a group

2 Were the behaviors of any of your team members particularly valuable or detrimental to the team? Explain

Up to now, in the process of working with the group, I have not noticed any

disadvantages Team members are very energetic, actively giving ideas and

working hard Those are special values that each member has Because each member is responsible and understands each other, trying for the group, not themselves Moreover, team members always unite, listen and accept mistakes and correct

3 What did you learn about working in a group from this project that you will carry into your next group experience?

We learned to respect and help each other in the process of studying together Indeed, respecting each individual's opinion is extremely important, it helps

members to bond more, work together more comfortably, it helps maintain harmony between members to avoid happening arguments In addition, helping each other is also extremely necessary in the process of teamwork It is not only

to help one person but also to help the whole group achieve good results For example, when there is a group member who does not understand the topic or does not know what to do Then we will work together and solve those questions, not just assign the job and leave each other to write whatever you want Four heads are definitely better than just one

PART ONE: RESPONSE EMAILS

1 Enquiry email

Write an email responding for the enquiries stated in this email:

From: Jonas Pham Ami company–

To: Alley company

Subject: Product enquiry

Date: 8 March 2022th

Dear The Alley company,

Our company is Ami company, which is located in District 7, Ho Chi Minh City, specializing in cakes and fast foods We express our interest in trading with your company regarding types of fresh milk With reference to your advertisement on The Alley website, would you please send me full details of different milk types, prices, and samples of each type I would also like to know whether any of your promotional programs are available for bills over 500 million VND if we become business partners in the near future

We hope to receive your information and look forward to placing our first order with The Alley

Yours sincerely,

Jonas Pham - Marketing Manager

Ami Company

Respond Email

From: The Alley company

To: Jonas Pham Ami company–

Subject: Give product information

Date: 13th March 2022

Dear, Mr Jonas

Thank you for your letter of 8th March 2022 enquiry about types of cakes and fast food of our company We hope that our information will help your company know more about the price and sample of each type in our company

We are pleased to enclose our latest brochure and price list together with samples

of our promotional gifts link: Food and Beverages Registration in Vietnam, so I hope that you can be reassured about our quality Of course, our company would also like to send samples of cake and drink to your company to reassess our product

These are customer reviews for our company products: https//feedback.link/

Our company also supports promotional programs that are available for bills over

500 million VND if your company becomes business partners soon We will give your company 20% to 40% for each bill and free shipping cost for your company when you order a product If you require further information or details and product, feel free to contact me I will contact you soon and I am very pleased to cooperate with you I would be happy to schedule a time to discuss this implementation with you We look forward to receiving your first order Thank you again for your guidance

Your faithfully,

The Alley company

2 Suggestion email A

Write an email giving solutions for the issue stated in this email:

From: Tom Bradley CEO of Jarvis Company–

To: Human Resources Department

Subject: Recommendations for relocation

Date: 25 February 2022 th

Hi team,

As you know, Jarvis company has made its name in bubble tea area for approximately five years And now, the management board is considering relocating our business from small town in Long An Province to a larger premise in

Ho Chi Minh City in the near future This plan is taken into consideration since we

would like to hear your recommendations on some disadvantages of the

relocation to our staff

Your sharing would be useful for us before the final decision is taken Please send

me your analysis no later than next Wednesday

Best regards,

Tom Bradley

Chief Executive Officer Jarvis Company –

Respond Email

From: Human Resources Department

To: Tom Bradley CEO of Jarvis Company–

Subject: Recommendations for relocation

Date: 28th February, 2022

Thank you for your email of 25th February I am writing to help our company analyze disadvantages if relocated and suggest some strategies for dealing with employee hardships We hope that the strategies that we put forward in this email will help the company solve that problem if relocated from a small town Long An Province to a larger premise in Ho chi Minh City in the near future

Firstly, our company relocated, some staff may have to move their families and if find new homes Finding and ensuring a place to live is hard enough, let alone trying

to find a place to live in a city you're unfamiliar with If your employees can’t find a new home with an affordable price, it's going to be hard for them to focus and put all their energy into their new job in the first few weeks Therefore, to solve this problem, we would like to suggest that our company bonus scheme for employees

Our company should give them incentives or perks such as assisted house fee and commuting fee, provide a house It will help the employees with a portion of the money burden before they find a new home at an affordable price

Secondly, the staff may not like the new areas The relocation to a new town, where employees will live far away from their family, their friends, is hard for them For this problem, our company should hold a meeting to explain why it is necessary and relevant to their development in one of the biggest cities in Vietnam and show more bonus schemes to support them This is an effective way for our company to make the employees reassess this problem

Finally, some staff cannot relocate Majority of employees will not accept this news and they will choose to quit this job For such employees, we will deal with such staff not like the new area Our company should send direct mails for them or private talk We can ask for the reason why they can’t continue with the company then reassess whether they are made redundant or not, consider the cost and training if we hire new ones Because we relocated to other countries, we would have to pay much money to consider keeping or laying them off like they want

We look forward to receiving your email

Your faithfully,

Human Resources Department Jarvis Company –

2.Suggestion email B

Write an email giving suggestions for the issue stated in this email:

From: Nana Lee - Marketing Manager

To: Marketing team

Subject: Suggestions for new marketing plan

Hi team,

As you know, our company, Susu Noodles, is suffering from the COVID-19 pandemic with the lowest profits in the third quarter of this year Some problems are presented in the last meeting including not receiving news of latest products, boring advertisements, and unaffordable prices Therefore, I would like the Marketing team to come up with some suggestions for new advertising strategies which will be implemented in the last quarter The requirements are as follows:

• what new method(s) of advertising you suggest

• why you think your suggested method(s) will be successful or how they solve

our problems

Please send me your team’s plan with details no later than Wednesday next week

Best regards,

Nana Lee

Marketing Manager Susu Corporation –

Respond Email

From: Marketing Team

To: Nana Lee - Marketing Manager

Date: 14th March, 2022

Subject: Suggestions for new marketing plan

Dear, Mr.Nana

I am writing to you about some suggestions for new advertising methods Although our company has very good running shoes in terms of design and material But still failed to sell many products due to the ineffectiveness of the old advertising of the company

I have new advertising methods that our company needs to hire food reviewers to give good product reviews Especially the reviewers so they can rate each product

We will give them the latest products we are about to release, give away the rest

of the products that will be given away for free to their youtube channel subscribers for new product experiences and bring reviews and comments And we will pay based on the number of views as well as the total number of products sold

Because the old way of advertising doesn't bring results The new advertising method can help our company sell more products because reviewers are the ones who can guide trends in the foods that people are interested in That's why people will want to buy our products more

I am looking forward to hearing from you

Your faithfully,

Marketing Team

3.Complaint email

Write an email dealing with the errors stated in this email:

From: Sarah Jones Accounts Director–

To: Clive Thomas Export Manager –

Subject: Reporting errors

Dear Clive,

We have received the documents and taken delivery of our order which arrived at Jax airport this morning

On checking the goods, we found that everything is in good condition except for crate 18 contained only 10,000 touch-controlled earbuds although 20,000 had been issued on both the packing list and the invoice

The full consignment is urgently required to complete our orders for two of our major customers Therefore, it is absolutely essential that you ship the additional 10,000 earbuds on the earliest possible flight

Yours faithfully,

Sarah Jones

Accounts Manager Sound Feast Company –

Respond Email

From: Clive Thomas Export Manager –

To: Sarah Jones Accounts Director–

Date: 13 March 2022

Subject: Apology and solution

Dear Sarah,

We apologize for the inconvenience you experienced

Our factory had some problems The raw materials needed to produce touch-controlled earbuds were not in time to meet the quantity of 20,000 units in a short time As a result, we sent 10,000 missing touch-controlled earbuds Moreover, due

to negligence in the process of communicating information, the staff on duty to send emails to customers forgot to send you an email to notify you of the problem Once again, we sincerely apologize to your department

Currently, the number of materials has also arrived enough to meet the production

of the missing number of touch-controlled headsets of 10,000 units We are rushing production and have completed more than half of the requested quantity We would like to complete and ship all 10,000 earbuds on the flight at 9 pm on March

15, 2022

Hope the time is right for you to complete 2 orders with major customers We look forward to receiving your feedback on customer satisfaction

Yours faithfully,

Clive Thomas

Export Manager - Sound Feast Company

4.Apologizing email

Write an email apologizing for a delay stated in this email:

Dear Sir or Madam,

On 19 July I wrote you a letter requesting details of your special trade discounts but I have not yet received your reply The details are required urgently and I should be grateful if you could send them without further delay

Yours faithfully

Jose Alva

Sales Manager

Respond Email

From: Sales Department - Vinamilk Company

To: Jose Alva

Date: 13 March 2022

Subject: Apologizing for the delayed response email

We apologize for the delay in responding to your email

Due to a problem with the mail management system received from our customers, which we cannot reply to you as soon as possible We appreciate your patience and value you as our customer This was a very rare incident, and we assure you that it won’t happen again

Below are the details of our general trade discounts First, for each agent

discount for each order and the discount codes will continue to increase by 10% when ordering 100 more more crates

Instead of acting grateful and feeling guilty, we will have a special offer for your company when buying 200 cartons of milk will get 30% discount and this is a very good deal We hope that you will be satisfied with this offer of

my company To find out more details you can click on the attachment below

We hope that the information mentioned in the email makes you satisfied

We look forward to your respons e

Yours faithfully,

Sales Department - Vinamilk Company

PART TWO: LANGUAGE-FOCUS COLLECTION

Please make a table of languages for:

• Salutation

• Asking information

• Complaining and dealing with complaints

• Apologizing

• Closing

LANGUAGE-FOCUS

COLLECTION