Speaking enm401 cm đại học fpt khóa 20212022

Speaking ENM401 CM Studocu is not sponsored or endorsed by any college or university Speaking ENM401 CM Intermediate Business English (FPT University) Studocu is not sponsored or endorsed by any colle.

1 Think of a good communicator you've met in your life What impressions did you have on him/her?What are the main qualities of a good communicator?

She is a sociable, adorable girl She is very confident when communicating with crowds and I like theway she uses her body language when talking, it's very attractive It's easy for her to catch people shemeets for the first time and talk friendly Her body language is flexible when she's speaking She is agood listener Listen more than talk Her facial expression is positive which makes me feel

comfortable

The main qualities of a good communicator:

Listening: Communication often requires two or more parties to actively participate in the

conversation Listening to others can help build rapport and ensure understanding

Confident: Confidence in communication can enhance your credibility as an expert It can also helpyou properly communicate your needs

Friendly: Speaking and writing in a friendly tone can encourage others to communicate with you moreoften

Sincerity: Being honest when dealing with others can build a feeling of trust and respect

Proactive: Communicators are skilled at resolving conflicts in a timely manner and initiating

conversations when necessary

2 List main forms of communication people can use Rank them from the best to the worst andexplain why

3 Many companies now consider it a norm to use instant messenging apps for

communication at office and even non-office hours Should companies use instant

messenging apps for communication ? Why?

● Companies should use instant messaging apps for communication

Because instant texting enhances communication It is more efficientthan email since communications are sent instantly, saving time

Managers may work from anywhere and yet interact with their teams

as if they were in the same room Besides that it helps you save themoney and is easy to Implement and Administer : Nowadays, you canset up a private team network in minutes, allowing you to not only takeadvantage of the technology but also control who has access to it Youcan manage contacts, shared chat rooms, and the features that users

have access to using powerful corporate tools You may also selectseveral administrators and configure different degrees of data security.

4.What are advantages and disadvantages of using emails, mobile phones, and conferencecallings? Do you agree that face-to-face meeting is the best form of communication in

business? Why?

Advantages

Email: Fast Client Communication, you can send attachments with an email that contain important documents or even a presentation to clarify your message.

Mobile phones: When face-to-face communication is not possible, easy

communication and reception of information is essential Talking on the phone can make people feel more comfortable than talking in person In an emergency, the phone

is highly handy because it allows you to accept calls and share information rapidly while saving time on the road.

Conference callings: The advantages of using conference callings are reduced travel expenses, better connectivity with colleagues and clients overseas, especially it is a great advantage during this Covid pandemic for organizations and businesses; you can work from anywhere with low cost (e.g:don't have to rent the placement to hold the meetings)

internet plans and other types of service plans \

Conference callings Connection is not always strong (Example: power failure) One person’s bad connection or background noise can ruin the call for everyone.

We agree with the view that face-to-face communication is the best form of

communication For a few reasons:

- Face-to-face meetings clearly communicate goals: With face-to-facemeetings, the conversation is often more focused, which means it flows a lotmore naturally This allows us to be clearer with our goals, generate moreideas, and bring more opportunities to the business

- Make it easier to focus: People tend to engage more in face-to-facemeetings because there's no such opportunity to do anything else

- Increase engagement: When participants can see each other in personduring a meeting, they are often more likely to contribute to the conversation

- Face-to-face meetings are important for building strong relationships,loyalty, and trust Strong relationships are the key to long-term businesssuccess Meeting customers, colleagues, and colleagues in person provides a

sense of human interaction, which can help build trust and make it easier toform deeper relationships.

- Train us in the accuracy of time as well as know the importance of time indeciding whether a job is successful or rejected

5 Imagine you are a leader of a company which are faced with some communication problems Howcan communication be improved in your company?

I think we should have more intimate conversations with each other, where people

can learn more about each other and voice their opinions As for language problems,

we should also agree on a common language and exchange languages and cultures

to understand each other better to communicate better

6.How will communication change in the future? Do you think communication is getting better thanks

to new technologies?

● During the current covid pandemic, we are used to communicating through Facebook,meetings, video calls, etc This has contributed to helping prevent the epidemic andmaking people less bored when they have to be isolated not see relatives In thefuture I think we will communicate with each other through a virtual world, we willreceive each other's information in a blink of an eye faster than now

● Technology has made communication better and more diverse In the past, it was onlypossible to talk face to face or send handwritten letters Now we don't need to meet,

we can still meet, and communicate quickly

7.What do you think about this statement of Juan Carlos castillo, American academic: "In

marketing, there are those who satisfy needs and those who create wants"?

Wanting something and getting it fulfilled is a natural thing for humans Inmarketing, we have to find out what their customers need and we have to dobusiness to satisfy them and vice versa We can also create something that issatisfying and customers will have a need to buy

8.Search and Present a brand that is marketed internationally: its country of origin, brand

image, key products, target market, sorts of an advertising campaign, current slogans,

problems of internationalization

● Apple Origin: Apple Inc is an American multinational technology corporation

headquartered in Cupertino, California, that designs, develops, and sellsconsumer electronics, computer software, and online services It isconsidered one of the Big Five companies of the US information technology

industry, along with Amazon, Google, Microsoft and Facebook Founded inApril 1976 by Steve Jobs, Steve Wozniak, and Ronald Wayne.

● Brand image: expensive, luxurious, basic, convenient

● Key products: Its hardware product lines include iPhone smartphones, iPad

tablets, Macbook laptops, Mac personal computers, iPod portable musicplayers, Apple Watch smartwatches, and multi-player players Apple TV digitalmedia, AirPods wireless headphones, AirPods Max headphones, and

HomePod smart speaker iPhone, MacBook, iPad, Apple Watch, iPod, AirPods,Apple TV

● Target markets: According to the aggregate audience analysis from the ads

Apple has released so far, we can know that the audience of the keywordApple has 1.5 billion people, and the population is mainly young andmiddle-aged 18 to 44 They can buy a price and love new electronic products

● Advertising campaigns: Since its inception, Apple has had many advertising

campaigns, typically 1984, Romeo and Juliet campaigns Romeo and Julietintroduced the video features of the iPhone 7 Plus This is the first in a series

of more heartfelt and emotional campaigns by Apple, which aired during thefestival period and after it first aired in 2016 And now, every year whenlaunching new iPhone products, Apple will hold a launch ceremony for theirproducts

● Slogan: “Think Different — But Not Too Different”

● New markets: Apple has rolled out several initiatives over recent years to

reduce its reliance on saturated developed economies, including discountingits products in China, developing a low-priced iPhone, and expanding itsservices businesses to developing countries, principally in Africa and Asia

9.Search and make comparisons among these international brands: Apple, Samsung and Oppo.Comparisons are based on key products, target markets, advertising campaigns, new markets andobjectives

10.What are some problems companies of Vietnam may face when they enter international market?Give examples of Vietnamese companies expanding market successfully and Unsuccessfully

● One of the difficulties that I think Vietnamese businesses will face when entering theinternational market is competition It is difficult for Vietnam to compete with otherstrong competitors such as China, Japan, etc The fact that we are starting to try toimprove product quality, but still has not been appreciated the second is tax barriers,foreign policy barriers of the state and international markets Vinamilk Factors thatmake up the success of the VINAMILK brand in the international market Focus onproduct quality VINAMILK focuses on implementation in the process of accessinginternational markets To do that, VINAMILK has constantly innovated technology,invested in modern machinery lines The company's milk and nutritional powderproduction technology is the most modern and advanced, based on the technology ofthe world's leading countries, in order to ensure quality and food safety

11.What are some marketing strategies? What can be the advantages and/or drawbacks of

standardised and adapted marketing? Give examples of standardised and adapted Marketing

12.In what way can you think of to cement or sour relationships?

From my point of view, you should sit together to find out what is wrong? Who is causing the

problem? You and your friends should find the best solution In a situation that is you do not meetyour friend to do this, you need time to heal your soul to realize your own mistakes The better youask someone who you trust the most and talk the trouble And the way to sour relationships maybeyou do not keep in touch with with them anymore, or meet them frequently You feel that you are not

as friendly with them as before Or even you can feel hate for them

13.How can a company build strong relationships with customers/Clients/other companies? Present

an example of (TPB/Dienmayxanh/Mobifone )

14 Where can Asian and Western people meet to build business relationships?

● International fairs: Businesses or individuals from all over the world can share their products withfriends around the world Via can promote its products and cooperate with foreign businesspartners to expand the market

● International trade conferences between heads of state or corporations, Economic seminars, Conferences, events, and meetups are popular places for leaders to gather and connect Byattending the right events, you'll have the chance to meet others with similar interests who areactively looking to connect with new people

● The World Trade Centers Association (WTCA) stimulates trade and investment opportunities forcommercial property developers, economic development agencies, and international businesseslooking to connect globally and prosper locally The association serves as an 'international

ecosystem' of global connections, iconic properties, and integrated trade services under theumbrella of a prestigious brand The exclusive 'World Trade Center' and 'WTC' branded propertiesand trade service organizations are located in more than 90 countries and are supported by15,000 WTC professionals that deliver integrated, joint resources to solve business needs

● The World Economic Forum (WEF) is a non-profit organization with headquarters in Cologny,canton of Geneva, Switzerland, where top business leaders, national leaders, academics, andjournalists Members discuss current international issues, including the areas of health and theenvironment

● The World Trade Organization (WTO) deals with the global rules of trade between nations Itsmain function is to ensure that trade flows as smoothly, predictably, and freely as possible Worksocial networks like LinkedIn Where employers and job applicants can find information abouteach other easily anywhere in the world

15 What do you know about guanxi in China? What is the importance of guanxi in Chinesebusiness settings?

Guanxi loosely translates as personal connections, relationships, or social networks

It implies trust and mutual obligations between parties, and it operates on personal,familial, social, business, and political levels Having good, bad or no guanxi impactsone’s influence and ability to get things done

For example: If our guanxi is good, it implies we get along and are likely or expected

to help each other out, perhaps because of shared ties, history, or having done favors

in the past If a distributor or consultant does not have any guanxi - or has bad

guanxi, with a customer’s purchasing director or a government approval authority,this implies it may be harder to get access to decision-makers, obtain importantinsights, make a sale, or gain approval

It is the key to everything: securing a business license, landing a distribution deal,even finding that special colonial villa

How can Chinese businessmen build good relationships with Western ones?

Two Types of Trust — and Two Stages in Relationship Building

Chinese business culture is changing as the country opens up to global businessesand organizations, and a stronger emphasis on one’s business partners’ competenceand accomplishments is part of that change What that means is that Western

executives need to start by developing the other person’s trust in their capability.Chinese businesses and their executives are placing increasing emphasis on thevalue a potential partner brings and whether they can trust the reliability of thatvalue This should be encouraging news for Western executives A major buildingblock of successful business relationships can be established in much the same way

it is done in the United States and Europe: through business needs and confidence ineach other’s capability

The Asian business style or the Western business style?

For Asia, in business, they are more important than ever, so in business

communication, assertiveness and frankness are not common habits of Asians.Sometimes lack of confidence in business meetings, However, this is their habit and

do not want anyone to be awkward In the West, people can speak their mind, arevery active, and do not have to worry about any problems they always try to showthemselves to everyone

14.What do you think will be the main reasons why guests do not return to a hotel?

The guest does not return to the hotel because of many reasons:

Lack of information such as the hotel provided in rooms, the sites, and attractions inthe region.

Lack of responsibility of staff: kindness, helpfulness, knowledge, enthusiasm

Services are not good, inconvenience

Needing increase amenities such things as a restaurant, cafe, spa, gym…

=> The main reason that I can see is lack of information because the guest wants to

know the basic info but the hotel can not satisfy It makes them get disappointed

15.For what reasons might people change their jobs? Compare your generations; reasons and yourparents

1 Lack of Opportunity

Some people want to change their jobs because they feel in this companythey don’t have the opportunity to develop their career

2 Bad Management

-Another top reason people feel compelled to move on is that they’re unsatisfied by

the leadership at their current workplace Leadership issues can occur at all levels in

a company and seriously affect the productivity of workers

*Example: Lack of recognition, low compensation, and minimal benefits are all key

factors associated with poor leadership

3 A Toxic Workplace or Company Culture

Everyone acts courteously in an ideal workplace, and coworkers complimentone another Bosses periodically check in on their employees and are curious

in what's going on in their personal life

However, as we all know, there is no such thing as an ideal workplace, andpersonalities do not always mesh In every organization, there are bound to besome confrontations, interpersonal conflicts, office gossip, cunning workers,deceptive managers, attention-seeking colleagues, and insensitive coworkers,and any of these could lead to workers considering quitting

Inter-office competition could be one of the issues Even if a firm is generous,offering flexible hours and significant vacation time, a competitive

environment may prevent employees from fully utilizing the benefits provided

to them Employees may believe that taking advantage of them, such asscheduling vacations, will result in them being penalized, putting them at acompetitive disadvantage and making them unhappy

Because corporate culture can differ from department to department andeven from manager to manager, executives in any firm must be consistent ininstilling the same culture across the board.

4 A Better Salary and Financial Stability

Money is the most reason why employees leave their jobs If some companiesoffer a higher salary for them, this company will get their attention No one iswilling to work for a salary they feel is not worth the amount of work they do

5 Excessive or Too Little Work

Good employees are frequently asked to take on many jobs, partly becausethey may have used their initiative to perform more work than was initiallyrequested Extra duties can force a good employee to work long hours, whichcan lead to irritation and a lack of enthusiasm, which can lead to severe

burnout Similarly, when a good worker is requested to take on new tasks, theymay run across blockages, which can lead to boredom and a lack of

fulfilment

More work or larger projects are frequently accompanied with increasedresponsibility Adding extra responsibilities while not providing adequateguidance or ownership to staff simply leads to frustration Micromanagers aredisliked by all

Compare your generations' reasons and your parents'

1 My parent's generations:

-The long-distance from work makes commuting to and from work on timevery difficult

their work, but did not often change careers

2 My generations:

- Having more we have a lot of opportunities jobs, it makes people wantmore benefit for themself So it leads to one truth is GenZ has thehighest percentage leaving their jobs compared to GenX and GenY

- Currently, the employment of labourers is not favoured compared tospecialized professions such as doctors or teachers

- In my generation, we have an approach with more technology andknowledge than GenX and GenY we have the knowledge about themajors is good But GenY was reported is lady than GenX and GenYand this is an alarming problem with my generation

16 What factors would motivate you to work harder? Which one is the most important? Do you likeworking for a male or female boss? - Why?

Factors that push me to work harder:

Rewards and recognition: Reward and recognition go hand in hand creating rewards

and recognition will help us to work harder

Working environment: If the working environment is positive and comfortable, then

our work productivity will increase and make us work harder

Target: people must have goals, thanks to them, we work hard and make efforts

every day, goals for the future, the goal of opening a company, taking care of our

parents, buying a house, buying a car, etc

Growth: Development is very important to motivate us to work harder, for example,

you are a collaborator for a company, you have to try, work hard and work hard to

become a full-time employee after becoming a full-time employee The company willcreate opportunities and criteria for you to try your best to achieve higher positions

In my opinion, the goal factor is the factor that motivates us to work harder, success

or failure is all by ourselves every day On the other hand, a person who has no goals

is a failure If you work hard but you don't have a goal, it will be a useless thing The

goal is very important

17.Do you like working for a male or female boss? Why?

We like working for a female boss more than a male boss

Here are some reasons:

Female bosses often encourage employees to develop themselves:

Employees working with female bosses agree with the comment “There is always

someone at work who encourages me to develop myself.” than employees working

with male bosses This shows that female bosses have the ability to "surpass" male

colleagues in arousing the potential and better orientation of employees' futures

The female boss always follows the employee closely at work:

Female bosses often give lots of comments and regular feedback to help employeesachieve their personal development goals – one of the three most desired employee

aspirations from the boss

Female bosses praise more than male bosses:

Female bosses may be better than male bosses at giving positive comments so thatemployees always feel appreciated for their contributions to the company At the

same time, female bosses also demonstrate that they have the ability to help

employees absorb positive feedback at work and use it to their strengths

Overall, women have gone further than men in meeting the needs of employees in

the workplace One of the explanations given is that women always have to try

harder than men in managing and interacting with employees to exceed expectationsand go further in their careers because women are always under the pressure of

gender inequality

18 What do you know about Protect and Gamble? How do you think it encourages job satisfactionamong its staff?

What do you know about Protect and Gamble?

The Procter & Gamble Company (P&G) is an American multinational consumer

goods corporation headquartered in Cincinnati, Ohio, founded in 1837

It specializes in a wide range of personal health/consumer health, and personal careand hygiene products; these products are organized into several segments includingBeauty; Grooming; Health Care; Fabric & Home Care; and Baby, Feminine, & Family

Care

How do you think it encourages job satisfaction among its staff?

P&G recently enhanced its vacation policy, moving employees from three weeks to

four weeks of paid vacation after five years of employment (was previously 10 years) employees may also transfer unused coverage to purchase additional vacation

time

P&G recently increased its maternity leave top-up payment for new mothers (to 100

per cent of salary for 16 weeks), as well as extending adoptive top-ups (to 93 per

cent of salary for 15 weeks) and parental leave top-up for new fathers (to 100 per

cent of salary for eight weeks) and new parents can apply to extend their leave into

an unpaid leave of absence

P&G has donated over $4-million in cash, in-kind donations, and PPE donations sincethe start of the pandemic donations have included hygiene kits to community

shelters and food banks as well as front-line healthcare workers

P&G manages a mental health action plan, focused on creating awareness, fosteringwell-being and reducing stigma the company also created the Power of the Minds

Champions Program to engage employees who have experience with mental health

issues as role models and resources for others

P&G executives conduct annual diversity reviews with senior-level employees from

across all business units to assess progress and reinforce leadership accountability

senior leaders also have diversity results tied to their stock options awards

P&G maintains a number of different employee resource groups, including the Black

Professional Network, which has established formal partnerships with 13 Black

student associations to facilitate on campus recruitment across three different

post-secondary institutions

19 What do you know about Marriott Hotels International and KPMG? And Which one would

you prefer to work for? - Why, pay more attention to job satisfaction you may gain when

working for it

20.What are the advantages and disadvantages when you work in the environment of a “long-hours”culture?

Advantages:

You make more money

Assuming that employers are paying to work long hours, that's an easy way to get a

bigger paycheck Depending on the legal framework, wages for overtime may be one

or more regular In this model, every hour of overtime is a stream of dollars straight

into the employee's pocket - and that is the main benefit of overtime for employees

It promotes career

It does offer a multitude of opportunities Latecomers are seen as obvious hard

workers In addition, employers appreciate the flexibility shown by staying up late

In addition, working long hours is an opportunity to hone skills and gain new

experience In the end, it's not how many years a person has worked in the industry

or a particular position, but how his or her skills will support the company

Overtime can yield years of distilled experience in much less time For a price of

course

Better productivity for the company

There are many careers where there is a direct correlation between work

assignments and performance A copywriter, a graphic designer, or a software

developer is one of the best examples - in fact, a good manager doesn't care if the

job is delivered ahead of time one hour deadline or one week completed provided

the project is not on-time delivery And that is arguably the biggest benefit of

overtime for employers

However, there is a lot of work done at a particular time - such as employees getting

paid for an endless amount of accounting or analytical work And that's not

surprising Considering that, working longer leads to more assignments - but another

point where the overtime model meets with a common intuition

Companies value-productive employees - they deliver the value the end customer islooking for Considering that, working overtime enhances the value of employees inthe organisation, secures their position and improves performance.

Disadvantages:

it hurts physical health

The main challenge with working is that most of the work today is done in a

sedimentary location, in front of a computer screen Staying in one position for manyhours can be as damaging to your overall health as smoking So, in practice, theremay be a need for an extended break after a long period of overtime - but this time isnot voluntary

It takes a toll on your mental health

The cardiovascular damage caused by a sedentary lifestyle cannot be comparedwith the impact of overtime on mental health, with overtime workers prone to

depression and anxiety In addition, those who work overtime are subject to greaterwork-related pressures Interestingly, research shows that spending just a little bit oftime can actually benefit mental health, but working hours can't be excessive andprolonged

It cuts down on private time

There are only 24 hours in a day and there's nothing people can do about it Withsome time needed to sleep, lost in commuting (say an office job), having to do someinevitable daily household chores, the only time to sacrifice personal time would befor family, for a hobby, for relaxation or basically anything one would do

Of course, many people love their jobs, so spending an hour or two working overtime

in the office doesn't have to be so painful, just the opposite - life isn't all about work

21 What problems concerning behaviours at work might you face in the environment of a

“long-hours” culture? Choose one and present some solutions to it?

Some of the concerns with workplace habits that we can face in a "long work"

culture include:

Heavy workload (also the main cause)

Too much labour has overburdened me Fear that is lazy

Reduced capacity to concentrate or make decisions are examples of cognitive

impairments

Limited initiative and creativity

Reduced productivity at work

Working long hours also increases the risk of hypertension, diabetes, and metabolicsyndrome, as well as ischemic heart disease, stroke, and mortality Employees whowork long hours have negative mental health consequences in addition to physicalconsequences

The issue we selected and considered the most important was this: Employees

working long hours have negative mental health consequences in addition to

physical consequences And here are some solutions from our group:

Adjust the workload by hiring more workers to split the workload

Encourage an environment where employees have more say with their superiors

about duties, advancement prospects, and safety

Enhance the working environment such as expanding the space or adding

entertainment services to reduce stress for employees

Rearrange tasks, solve them in order to relieve pressure from too much heavy

workload

Encourage asking for help when feeling overwhelmed or stressed

Get more inspiration to work or learn from people with experience in the field to

support employees

Choose one in studied topics: Communication, International Marketing, Building

Relationships and Job Satisfaction and present your new findings or interests

22 Identify internal and external risks businesses face? Choose ONE INDUSTRY in your country andanalyse the types and levels of risk the industry might face?

What are some internal and external risks businesses face?

Internal risks: injuring the employees within the factory, fire in a warehouse,

External risks: an earthquake, a tsunami, a change in an exchange-rate mechanism

+ Choose ONE INDUSTRY in your country and analyze the types and levels of risk the

industry might face?

I'm going to talk about the My Hao detergent industry today My Hao was a local

detergent firm with the greatest consumers in the past, but following the arrival of

foreign companies as competitors, such as Unilever, Thai products, etc., My Hao's

market share was drastically reduced Following the diagram above, this is seen as a

strategic risk Furthermore, shifting client demand is a strategic aspect that must be

considered They don't think about what their customers genuinely desire As

customers, they hope that items meet all of the safety and efficiency criteria

23 As a business executive, what are the key steps to risk management would you apply? ChooseONE BUSINESS and analyse the measures the business has applied to manage Risks?

The 5 Step Risk Management Process

1 Identify potential risks: there are many types of risks Before a risk can be

assessed, the first step is to identify exactly what the risk is And solve it in a

developed way too For example, the company's human resources are being spread

by the covid epidemic, we need to find other solutions to restore human resources

2 Measure frequency and severity: We need to measure risks so that we can

prioritize solving difficult problems before less complex ones Knowing the frequencyand severity of risks will tell you where your time and money should be spent, and

allow your team to prioritize their resources

3 Examine alternative solutions: Organizations often have options to accept, avoid,

control or transfer risk So we need to clearly review the risk and determine how to

handle the problem to minimize damage

4 Decide which solution to use and implement it: This is also known as a risk

response plan In this step, you assess your highest-rated risks and devise a plan to

treat or modify these risks to achieve an acceptable level of risk How can you

reduce the probability of negative risks as well as enhance the opportunities? You

create your risk mitigation strategies, prevention plans, and contingency plans in thisstep

5 Monitor results: Risk management is a process, not a project that can be “done”

and then forgotten The organization, its environment and its risks are constantly

changing, so the process should be reviewed on a consistent basis

● I'm going to talk about the My Hao detergent industry today My Hao was a

local detergent firm with the greatest consumers in the past, but following thearrival of foreign companies as competitors, such as Unilever, Thai products,etc., My Hao's market share was drastically reduced Following the diagramabove, this is seen as a strategic risk Furthermore, shifting client demand is astrategic aspect that must be considered They don't think about what theircustomers genuinely desire As customers, they hope that items meet all ofthe safety and efficiency criteria Sunlight, for example, is a foreign brand'sproduct They face several difficulties, such as pricing and distribution, assoon as they launch They eventually regained market share by focusing onimproving product quality, such as adding more vitamin E or diversifyingflavour or colour As a result, My Hao no longer has a single place andgradually fades away Moreover, the trend of using fragrance-free products islargely popular, but My Hao is indifferent and neglectful instead of catchingthem Therefore, they are believed to be out-of-date items

24.Choose one business or industry that failed to manage risk and analyze the consequences thatthe business or industry has faced?

I'm going to talk about the My Hao detergent industry today My Hao was a local detergent firm withthe greatest consumers in the past, but following the arrival of foreign companies as competitors,such as Unilever, Thai products, etc., My Hao's market share was drastically reduced Following thediagram above, this is seen as a strategic risk Furthermore, shifting client demand is a strategicaspect that must be considered They don't think about what their customers genuinely desire Ascustomers, they hope that items meet all of the safety and efficiency criteria Sunlight, for example, is

a foreign brand's product They face several difficulties, such as pricing and distribution, as soon asthey launch They eventually regained market share by focusing on improving product quality, such asadding more vitamin E or diversifying flavour or colour As a result, My Hao no longer has a singleplace and gradually fades away Moreover, the trend of using fragrance-free products is largely

popular, but My Hao is indifferent and neglectful instead of catching them Therefore, they are

believed to be out-of-date items

25.What types of insurance are popular in Vietnam? What are possible reasons why a high

percentage of Vietnamese people and businesses refuse to take out insurance for their properties?.What are the consequences of low insurance density? What benefits do risk carriers bring to

sufferers? (For each case, take one example for analysis)

What types of insurance are popular in Vietnam? CM

Types of commercial insurance:

Commercial insurance is a type of insurance with profitable business purposes,

deployed by insurance businesses

Life insurance is a solution to protect participants against risks related to their

health, body and life, thereby helping to reduce financial pressure and live a stable

life

Non-life insurance is a type of insurance that pays and compensates for loss when

the participant encounters material damage such as fire, explosion, natural disaster

(flood, storm, earthquake), theft or travel accident

Health is "gold", so Vietnamese people today tend to participate in health insurance

Health insurance is a type of insurance that supports the payment of medical

expenses, in case a participant takes care of health at a hospital or encounters a risk

related to an accident, hospital stay, serious illness, death or total and permanent

disability

Types of insurance implemented by the State:

State insurance is insurance for the benefit of the people, divided into 3 popular

types, including:

Deposit insurance is a guarantee of reimbursement to participants within a specifiedlimit when the deposit receiving organization (bank, financial institution) falls intoinsolvency or bankruptcy.

Health insurance is a type of community health care insurance, helping participants

to be supported with part or all of the treatment fees in case they encounter risks ofillness or disease

Social insurance is a mode of financial compensation for employees in case theirincome is reduced due to illness, disease, maternity, work accident, retirement ordeath

What are possible reasons why a high percentage of Vietnamese people and

businesses refuse to take out insurance for their properties? ( thúy)

Vietnamese people do not like to talk about risks: When it comes to life insurance life insurance, we do not dare to think of ourselves, do not think we will have

-dangerous health problems, risks of illness, accidents, premature death

Vietnamese people don't like insurance companies: When we give this insurancecompany an amount of money that we work hard for every year, our Family won't getanything unless you die, or get sick, or get sick

The nature of life insurance is similar to multi-level: Because of the stereotype thatlife insurance is multi-level, many people are hesitant to actively seek solutions toprotect their family's finances

Just paying social insurance is enough: Social insurance is mandatory in most

organizations and companies Therefore, we often think that just owning socialinsurance is enough, there is no need to buy more life insurance If you have moremoney, you should buy gold, buy land is the best

Easy to be deceived because the insurance company "hidden money": The commonsentiment of the participants was fear that life insurance companies would run away,typically foreign companies

When there is a risk, life insurance refuses to compensate: Surely you have heardmany times about the cases of participating in life insurance but when faced with arisk, it is not paid Why is that so? Because most of these cases belong to the list ofrefused payment of insurance products or because the insurance contract has

expired

What are the consequences of low insurance density? (yến)

Low insurance penetration is especially troublesome in Asian nations, as many ofthem are extremely vulnerable to natural disasters Property losses from naturaldisasters generally entail major economic setbacks, aside from humanitarian

tragedies with large numbers of deaths According to studies, having a high

insurance penetration lessens or even cancels out these detrimental consequences.Risk transfer has a particularly large positive economic effect on emerging

economies

When you have insurance,What benefits do risk carriers bring to sufferers? (For each

case, take one example for analysis).( xm)

you will have less financial worries about hospital bills, illness, old age, cars or

natural disasters Risks not only affect us mentally, but also cost us financially

Long-term plans, especially insurance-related options, free us from such financial

worries The pandemic has reinforced the importance of insurance and raised

awareness about insurance for many people Specific benefits that insurance will

help you include: No stress about hospital fees, No worries about critical illnesses,

No worries about old age, No sickness, loss due to unexpected natural disasters,

26 What types of risks will the insurance industry have to cover in the future? As a risk manager inthe finance, banking, or logistics fields, anticipate possible risks facing the Field?

As risk increases, insurers aim to increase protection with prevention Climate

change, epidemics, and technological disruptions are combining to create more risks

— and different types of risks Climate change, epidemics, ageing populations, and

technological disruption are combining to radically change the risk landscape —

through more risks and different types of risk The first risk of insurance will have to

face many risks in future life and need insurance to deal with If they can solve this

problem, the future of the insurance industry looks bright The second risk is

financial problems, many insurance sales opportunities go hand in hand with claimsand loss control to encourage behaviours in a way that will reduce that risk, if left

unchecked Good control can cause an insurance company to lose money, go

bankrupt, and lose its reputation when it is not compensated Risks when developing,

in the future the insurance industry will definitely develop more and more with the

speed of modern technology, if insurance companies do not change but still

maintain the current working style, they will be affected elimination

Finance:

The financial industry is a very potential industry, but it is also a very risky industry

Financial markets change every minute, every hour, no one can predict what the

market will be like in the future The first risk that comes to my mind is financial loss,When we invest in a certain type of stock, coin, investment fund, we will surely

believe that it will be potential and profitable in the future, but the market crashed

and we lost money The second risk is being cheated, If we don't carefully study the

projects in the market, we will invest in a ghost project leading to loss of money and

loss of personal information The third risk is being hacked, just one click will make

your account blank, so if you are an investor, you need to be extremely careful in

small issues to avoid serious consequences

27.What are the risks and hazards that foreign mining companies could face when exploiting

deposits in Africa? (for example, political instability)

Some risks and hazards that foreign mining companies could face when exploiting deposits in Africasuch as workforce, natural resources, barriers of local citizens, political instability … Moreover,

high-quality, geologically simple-to-mine resources in easily accessible places have long been locatedand exploited; this forces miners to explore new, more distant, climatically challenging regions insearch of still-rich mineral deposits India's and China's fast industrialization is driving a rise in rawmaterial demand that greatly outstrips the industry's capacity to supply, leading prices to skyrocket.Higher prices and limited supply have prompted these countries to seek security in their own assetbases and suppliers in order to protect themselves from the danger of high costs and material

shortages, which might stifle their growing economies, thus fuelling the upward price spiral

28 What are possible ways businesses raise finance? What are advantages and disadvantages ofeach? Choose a business in Vietnam and analyze the measures the company applies to mobilizecapital

What are possible ways businesses raise finance?

A bank, a friend or colleague, a loan shark, a member of your family, a pawnbroker, a

credit card company

What are advantages and disadvantages of each?

A bank

Advantages : allow you to grow your business, you keep full control of your company,

reputation, no interference from the bank, favourable interest rates, banks may offer

extra services

Disanvatages : strict eligibility criteria, lengthy application process, you may not

receive the full loan amount, secured loans carry risk, not suitable for ongoing

expenses

Afriend or colleague

Avantages: Less Official, More Informal, a longer repayment period

, convenience, they trust your honesty, extra pocket money

Disadvantages: Lack of Clarity, social Awkwardness, damaged Relationships

A loan shark

Advantages: Simple loan terms, the process is quick and doesn't take much time;The procedure is simple, just need ID card, driver's license, basic information evenoral contract

Disadvantages: Has extremely high interest rates, Many risks of fraud, has not beenrecognized by law, If not paid on time, other interests will arise, causing borrowers tofall into insolvency

A member of your family

Advantages: Borrowing money is based on trust between family members, so there

is no process, paperwork, It doesn't take long No transaction fees or interest

Disadvantages: Easily fractured family affection, Lending but afraid of losing money,Don't dare to ask for money, Afraid to talk about money problems, Losing heart,

- Disadvantages:

+ Expensive source of getting loan+ People are not aware of the fact that they can only borrow a certainpercentage of the value of their valuable that they deposit with the apawn broker as collateral

+ When fail to repay loan amount with interest, the pawn shop

have the liberty to sell away item.

A credit card company

Advantages:

Convenience

Spread out the costs

Boost your credit

Go interest free

Cashback and rewards

Slim down your debts

Disadvantages:

Getting trapped in debt

Damaging your credit

Extra fees

Limited use

Choose a business in Vietnam and analyze the measures the company applies to

mobilize capital

In Vietnam, there is a company that is very good at raising capital, which is the

vingoup of Chairman Pham Nhat Phuong Currently, the group uses various forms ofcapital raising such as bond issuance, share issuance or international debt to

continue to finance its multi-industry expansion In the future, other business

segments such as VinFast (industrial production) or Vinpearl Air in the aviation field,VinTech related to technology will be listed on the stock exchange to be able to raisemore capital

29 Borrowing money from a loan shark used to be very popular financial activity in many differentcountries What are the advantages and disadvantages of this activity in comparison with othersources of borrowing (bank, a friend or colleague, credit-card company)?

Advantages of Loan Sharks:

● These loans make lending and borrowing easy because of the reduction in the number

of steps for the process flow

● The ability of these loans to be available anywhere across the country makes themmuch more accessible for people

● For people without a great credit score, payday loans might be the only way a loanmight be possible

Disadvantages of Loan Sharks:

● The payment cycles tend to be confusing They try to predate on writing rules

complicatedly and the ignorance of people

● Some payday loans put weekly interest rates, some put annual, and some days, suchcomplicated interest rate calculations make it difficult for the borrower to accuratelycalculate the total amount

● Payday loans are hard to pay off In fact, sometimes, it almost becomes impossible torepay There are multiple cases where people have failed to pay back and have beenharassed and, in some cases, violently

● Since they don’t operate within the boundaries of government agencies, any legalcomplications cannot be handled with a generic legal system

● Most of these loans are not reported to credit rating agencies This makes a point ofthese loans moot If the credit score of the borrower is not improved, there is no point

in having taken loans.company)?

Give an overview on the "usury" (the illegal action or practise of lending money at

unreasonably high rates of interest) in your country? Should it be banned or not?

What are possible ways businesses raise finance? What are the advantages and

disadvantages of each? Choose a business in Vietnam and analyze the measures the

company applies to mobilize capital

Choose a " Shark Tank" show on VTV and analyze: (1) The business plan that the start-upthe business presented (strengths, weaknesses, reasons the business won or failed) If you

were in that situation, what would your solutions be? (2) The requirements given by the

business angles Based on these requirements, analyze the advantages and

disadvantages of mobilizing funds from business angles said that customer is never wrong Howtrue is it in your country?

29 It said that customer is never wrong How true is it in your country?

The view that the customer is never wrong is one of the business mottos of every

small retail store to large enterprises The purpose of this point of view is to convey

to businesses that in order to retain customers, we must know how to listen and

understand customer complaints in order to build products better However, this

business motto also carries many negatives

For Vietnam, this is also the view of many entrepreneurs It can be seen that from a

few small restaurants to large restaurants, the service staff must have an absolute

welcoming attitude towards customers This is true, however, in some cases,

customers have impolite actions and gestures, show no respect for employees, findtrouble for no reason, but in fact, employees still have to be gentle and trusting.bloom and continue to serve This creates a lot of negativity in the workplace

In addition, this view also frequently occurs in the customer care areas of manybusinesses Even if you don't know what happened, what error the customer hascaused to the product when a customer comes to complain, the first thing the

customer service department does is apologize to the customer and take all fault onyour side

30 What sources do you think the film makers in the case study will use to raise finance fortheir film?

Finance is the most important aspect of any film project as the production teamneeds funding to cover every step of the filmmaking process To earn a lot of moneyfor filmmaking, they used the following ways:

Funding: There is a wide variety of filmmaking grants and scholarships available tofilmmakers, ranging from government grants to grants offered by nonprofits, filmfestivals, and film institutes

Tax incentives: In the United States and Canada, there are certain tax incentives,deductions, or rebates available for filming parts of a movie or crew housing incertain areas, usually is to promote tourism in an area or take advantage of the areaduring its off-season

Pre-sale: Pre-sale is a way to receive payments before a film is completed, by sellingdistribution rights to various territories (both North American and foreign

distributors) before the film is completed

Negative Payback: A negative callback is a form of debt financing, where a producersells a film project to a studio for a set price — but the money is only available afterthe entire film is Accomplished

Vulnerable funding: In flawed funding, filmmakers borrow from a flawed company tocounter a movie's unsold rights — including box office rights, streaming rights, andDVD sales

Financing: Financing is a contract where a film team can partner with a nonprofit toreceive tax-free status for their project

Crowdfunding: To crowdfund a film, the production team will publish their pitch,trailer, and/or cast list and ask members of the public to submit donations Makeindividual donations to help the team achieve its goals

Product placement: Product placement is a form of film sponsorship in which

filmmakers agree to feature certain products or brands in their movies in return for

free products (eg e.g high-end cars for chase scenes) or direct movie sponsorship

31 What irritates you the most when dealing with customer service departments? Choose a businesswhose customer service satisfied you and another one that made you feel frustrated, describe theincidents and explain

In which situations can too much customer service become a problem?

We are too mechanical to make our customers uncomfortable For example, a procedure needs acomplete process However, some minor cases we may continue to ignore for customers Createcustomer loyalty and gain favor in the eyes of your customers Whether you're in the store, on thephone, or online, you'll be bombarded with sales pitches and a host of other questions, includingcustomer service surveys

Get one situation you have experienced and explain how it drove you crazy

When I go grocery shopping, I feel a little uncomfortable The counsellors always follow me andstand by me It makes me feel insecure I'm glad they welcomed me, but I want to think and make myown decisions I'll ask the staff if it's hard

32 How important is customer care to a company’s success? Should companies have too muchcustomer service? In which situations can too much customer service become a problem? Get onesituation you have experienced and explain how it drove you crazy

How important is customer care to a company’s success?

The customer is an important participant in the product and service industries

Businesses could not exist without customers In light of recent events, customer

insight is a topic that must be addressed We will be more successful as an

organization if we let customers drive us, understand customer psychology, and take

excellent care of them To begin, prospective customers will be generated, and new

customers will be attracted The second goal is to develop repeat customers who

will buy from you again and again, resulting in increased profits for the company

Finally, build a reputation that will serve as a solid foundation for the organization

Should companies have too much customer service?

Customers' satisfaction with customer service will determine whether or not they will

return As a result, service must be prioritized Services must be able to strike the

consumer's psychology just right, not too little, not too much To show them that they

are loved and cared for without confining them Organizations should prioritize

product quality, consumer interests, and committed staff care

In which situations can too much customer service become a problem?

We are too mechanical to make our customers uncomfortable For example, a

procedure needs a complete process However, some minor cases we may continue

to ignore for customers Create customer loyalty and gain favor in the eyes of your

customers Whether you're in the store, on the phone, or online, you'll be bombarded

with sales pitches and a host of other questions, including customer service surveys

Get one situation you have experienced and explain how it drove you crazy

When I go grocery shopping, I feel a little uncomfortable The counsellors always

follow me and stand by me It makes me feel insecure I'm glad they welcomed me,

but I want to think and make my own decisions I'll ask the staff if it's hard

● It can be said that when I shop at AnPhat computer, when I come to buy, they justinvite me in and never lead me to introduce the product and its functions Whencoming to Hanoi computer, the staff warmly opened the door and served veryconscientiously Since then, I often shop at Hanoi computer even though the productprice is higher than in AnPhat

What is the worst and the best customer service you have had in a restaurant? Imagine

you own a restaurant, what customer expectations would you consider and how would

you deal with customers & complaints?

33 What is a demanding customer in your opinion? Explain the reasons why customers are

becoming more and more demanding nowadays

A difficult customer is someone who often makes excessive demands, is impolite, or frequentlyrequests or changes decisions at the last minute Difficult customer decisions often cost you a lot oftime to deal with their requests Sometimes their requirements cause you to reduce revenue or notmeet the company's targets

Customers are becoming increasingly demanding because:

Nowadays, with the development of society, the living needs of customers are increasing, so theydemand good quality products and services

In addition, nowadays there are so many places that offer products and services, so they will always

be rigorous to find the ones that are beneficial to them

34 How has customer service changed? What are the reasons for these changes? What are somepieces of advice for companies that want to improve their customer service nowadays?

How has customer service changed?

Customer service went from direct contact to a more distant relationship between

the corporate and its customers, and this fashion of contact lasted for a long time

Platforms like Twitter and Facebook created bigger challenges when it came to

business-to-customer interaction Now, with the new tools, customers were able to

be more vocal, write public reviews and have direct contact with companies, who

weren't experienced in the least with these sorts of interactions The direct contact

created the requirement to answer any request immediately through these platforms.Additionally, the new reviews are more important than ever This evolution brought

with it the reshaping of selling and customer service, likewise as new

communication channels that made the direct relationship better and more efficient.What are the reasons for these changes?

Economic develops -> higher standard of living + less time spent on going out -> theyhave a tendency to seek out a convenient store to shop for necessities as soon as

possible but they're all required to be sustained high-quality product Besides, they'reincreasingly afraid to travel bent on find information about certain products or

companies Their inquiries become more pressing, especially when it involves the

timeliness of answers and also the company's availability across customer service

channels

What are some pieces of advice for companies that want to improve their customer

service nowadays?

They need to strengthen and diversify customer service skills and strategy

Improve customer interactions + promote customers’ engagement and try to give

customers a way to provide feedback

Think about the retail chain Vinmart and Vinmart+ of Vingroup that has been sold to

Masan recently Explain the reasons why a lot of customers now prefer Vinmart to

traditional markets, department stores, groceries or even other supermarkets such as Big

C, Circle K and so on What is special about their customer service

First, have the ability to listen well, the ability to understand what otherssay Effective communication requires active listening, so practice activelistening.

The second is nonverbal communication Good communicators keep aneye on the tone of voice, emotions, body language, and eye contact Thiscreates a feeling of friendliness and sympathy with people

Third, show confidence, talk openly, use clear and concise words, avoidrambling

Another factor is showing respect, being highly persuasive This creates agreat communicator because these send powerful messages

All of the above are necessary for good communicators However, thefactor I find most important is Ability to listen well Ability to comprehendwritten and spoken language Ability to think clearly, express ideas clearly inwords We should practice and cultivate to become better at communicating

(Có thể giao tiếp hiệu quả là một kỹ năng cần thiết Cho dù đó là trong cuộcsống kinh doanh hay các mối quan hệ cá nhân của chúng ta, giao tiếp hiệuquả là chìa khóa thành công của chúng ta

Sau đây là những yếu tố tạo nên một người giao tiếp tốt

Thứ nhất, có khả năng lắng nghe tốt, khả năng hiểu những gì người khác nói.Giao tiếp hiệu quả cần lắng nghe tích cực, vì vậy hãy luyện tập lắng nghe tíchcực

Thứ hai là giao tiếp phi ngôn ngữ Nó bao gồm cảm xúc, ngôn ngữ cơ thể,thông qua giao tiếp bằng mắt Điều này tạo cảm giác thân thiện và thiện cảm.Thứ ba, thể hiện sự tự tin, nói chuyện cởi mở, dùng từ rõ ràng, ngắn gọn, tránhlan man, lan man

Một yếu tố khác là thể hiện sự tôn trọng, có tính thuyết phục cao Điều này tạo

ra sự giao tiếp hiệu quả

Tất cả những điều trên đều cần thiết cho những người giao tiếp tốt Tuy nhiên,yếu tố tôi thấy quan trọng nhất là khả năng lắng nghe và hiểu những gì mọingười nói Chúng ta nên luyện tập và trau dồi để trở nên giao tiếp tốt hơn.)

2 Discuss the ways to improve communication in your organization?

Like any relationships, the key to maintaining a healthy work environment is clearand regular communication.To improve communication in the organization, we needsome of the following ways

First, respect the cultural differences in your organization You need to adapt tothe communication culture in the company, showing comfort, politeness, and

integrity

Second, use social intranet services Organizations will have their own, discreetmeans of communication such as zalo, viber to enhance the power of chatting,responding, and connecting quickly

Ultimately, I think providing a private atmosphere to foster creativity and

teamwork is the primary focus Create spaces around your office that encourageemployee mingling

persuade employees to share their expertise without fear

trust with employees, making them feel more engaged, more productive, and lesslikely to look for employment elsewhere

Other answer:

Create a Communication-Friendly Space

Keep Communication Constant

Ask For Your Employee's Feedback

Communicate Face To Face

Master Your Body Language

Don't Over-Communicate

Take Time To Listen

Personalize Your Communications

Incorporate Team Building Games

(Giống như bất kỳ mối quan hệ nào, chìa khóa để duy trì một môi trường làm việclành mạnh là giao tiếp rõ ràng và thường xuyên

Để cải thiện giao tiếp trong tổ chức, chúng ta cần một số cách sau

Trước tiên, hãy tôn trọng sự khác biệt về văn hóa trong tổ chức của bạn Bạn cầnthích nghi với văn hóa giao tiếp trong công ty, thể hiện sự thoải mái, lịch sự, hòanhập

Thứ hai, sử dụng các dịch vụ mạng nội bộ xã hội Các tổ chức sẽ có những phươngtiện liên lạc riêng, kín đáo như zalo, viber để nâng cao sức mạnh trò chuyện, phảnhồi, kết nối nhanh chóng

Cuối cùng, tôi nghĩ rằng việc cung cấp một bầu không khí riêng tư để thúc đẩy sựsáng tạo và làm việc theo nhóm là trọng tâm hàng đầu Tạo không gian xung quanhvăn phòng của bạn để khuyến khích nhân viên hòa nhập

- Khuyến khích nhân viên chia sẻ thông tin về bản thân: Để thuyết phục nhân viênchia sẻ chuyên môn của họ mà không sợ hãi, hãy bắt đầu bằng cách khuyến khích họchia sẻ một số thông tin về bản thân

- Tiến hành các cuộc họp 1: 1 thường xuyên với các thành viên trong nhóm: Nhữngcuộc họp này sẽ tạo niềm tin với nhân viên, khiến họ cảm thấy gắn bó hơn, năng suấthơn và ít có khả năng tìm kiếm việc làm ở nơi khác

3 Discuss the areas for companies to consider to build strong business

relationships?(Thảo luận về các lĩnh vực công ty cần xem xét để xây dựng mốiquan hệ kinh doanh bền chặt?)

An important part of business success is having a strong network It is necessaryfor you to meet new people and step out of your comfort zone Building a strongrelationship is easy but at the same time can be difficult So here are some practical,actionable tips for building lasting business relationships

Firstly, Business relationships are based on trust The key to building trust is

honesty So do what is right and trustworthy, and you will find your relationshipsstronger and stronger

Second, Build business relationships by showing interest in others Listen to whatpeople say and show interest in them

Third, make a plan to have fun together and celebrate success This helps

strengthen the relationship

In short, building a long-term business relationship is the key to mutual successand growth

(Một phần quan trọng của sự thành công trong kinh doanh là có một mạng lướimạnh mẽ Bạn cần gặp gỡ những người mới và bước ra khỏi vùng an toàn của mình.Xây dựng một mối quan hệ bền chặt là điều dễ dàng nhưng đồng thời cũng có thểkhó khăn Vì vậy, đây là một số mẹo thực tế, có thể hành động để xây dựng mối quan

hệ kinh doanh lâu dài

Thứ nhất, Mối quan hệ kinh doanh dựa trên sự tin tưởng Chìa khóa để xây dựngniềm tin là sự trung thực Vì vậy, hãy làm những gì đúng đắn và đáng tin cậy, bạn sẽthấy các mối quan hệ của mình ngày càng bền chặt hơn

Thứ hai, Xây dựng các mối quan hệ kinh doanh bằng cách thể hiện sự quan tâm đếnngười khác Lắng nghe những gì mọi người nói và thể hiện sự quan tâm thực sự đếnhọ

Thứ ba, hãy lập kế hoạch để cùng nhau vui vẻ và ăn mừng thành công Điều này giúptăng cường mối quan hệ

Tóm lại, xây dựng một mối quan hệ kinh doanh lâu dài là chìa khóa để cùng thànhcông và phát triển.)

4 Discuss why people change their jobs What are your opinions about thejob-hopping trend?(Thảo luận tại sao mọi người thay đổi công việc của họ Ýkiến của bạn về xu hướng nhảy việc?)

There are many reasons why people quit their jobs Someone once said, "Peopleleave managers, not companies" Here are some of the main reasons for this

situation

1 - Lack of opportunities When they work in an environment with little promotionopportunities, they show their full abilities and skills to complete their work Theywant to apply their knowledge and improve what they already do, they want to findnew challenges but are not met

2 - Bad management This is a big reason why employees quit Many organizationshave managers who don't give feedback or coaching but instead yell and yell at theemployees they are supposed to guide In addition, unclear expectations can

frustrate employees and make them want to leave the organization

3 - Lack of rewards and benefits When employees are productive, they don't receivethe promised rewards They will be depressed, low in mood, they will feel

unappreciated, noticed or recognized, leading to quitting

Personally, I think the job-hopping trend is a trend that has both advantages anddisadvantages Because when you change jobs, you will have difficulty moving,

adapting to a new environment, new colleagues On the other hand, this new trendcreates many better job opportunities They want to change careers and highersalaries, in line with personal development orientation.

(Có rất nhiều lý do khiến mọi người bỏ việc Ai đó đã từng nói: "Mọi người rời bỏ nhàquản lý, không phải công ty" Dưới đây là một số nguyên nhân chính dẫn đến tìnhtrạng này

1 - Thiếu cơ hội Khi làm việc trong môi trường ít cơ hội thăng tiến, họ càng thể hiệnhết khả năng và kỹ năng của mình để hoàn thành công việc Họ muốn áp dụng kiến thức của họ và cải thiện những gì họ đã làm, họ muốn tìm kiếm những thách thứcmới nhưng không được đáp ứng

2 - Quản lý tồi Đây là lý do lớn khiến nhân viên nghỉ việc Nhiều tổ chức có những nhàquản lý không đưa ra phản hồi hoặc huấn luyện mà thay vào đó họ la hét và quátmắng những nhân viên mà họ được cho là hướng dẫn Ngoài ra, những kỳ vọngkhông rõ ràng có thể khiến nhân viên thất vọng và khiến họ muốn rời bỏ tổ chức

3 - Thiếu phần thưởng và lợi ích Khi nhân viên làm việc năng suất và hiệu quả, nhưng

họ không nhận được phần thưởng như đã hứa Họ sẽ chán nản, tâm trạng thấp, họ sẽcảm thấy không được đánh giá cao, được chú ý hoặc được công nhận, dẫn đến bỏviệc

Cá nhân tôi cho rằng xu hướng nhảy việc là một xu hướng vừa có mặt lợi vừa cóđiểm bất lợi Vì khi thay đổi công việc, bạn sẽ gặp khó khăn trong việc di chuyển,thích nghi với môi trường mới, đồng nghiệp mới Mặt khác, xu hướng mới này tạo ranhiều cơ hội việc làm tốt hơn Họ muốn thay đổi nghề nghiệp và mức lương cao hơn,phù hợp với định hướng phát triển bản thân.)

5 Discuss the factors that make a job worthwhile

When we talk about our jobs, there are only two things we can say: We love them or

we tolerate them We talk a lot about the ways a company can attract - and retain Sowhat are the factors that make a job worthwhile?

1 Flexibility Allow your team to work remotely, or simply be flexible with

appointments and life in general - that's a huge thing for most people

2 Recognition and feedback Employee recognition leads to employee engagement.Getting consistent feedback, both good and bad, makes your team feel like someone

is paying attention to all the effort they've put in

3 Perks Small perks make a big difference And the best part is, there are tons ofoptions to choose from: catered lunches, car allowances, employee discounts

4 Creative freedom A job done is a great job, and a job done means trust, decisionmaking, and empowerment

In a nutshell, managers can gather feedback from the workforce, adopting a positivestrategy to ensure that your employees think their work is worth it

(Khi chúng ta nói về công việc của mình, thực sự chỉ có hai điều chúng ta có thể nói:Chúng ta yêu chúng hoặc chúng ta chịu đựng chúng Chúng ta nói rất nhiều về nhữngcách một công ty có thể thu hút - và giữ chân Vậy đâu là yếu tố tạo nên một côngviệc đáng giá?

1 Tính linh hoạt Cho phép nhóm của bạn làm việc từ xa, hoặc đơn giản là linh hoạtvới các cuộc hẹn và cuộc sống nói chung - đó là một điều rất lớn đối với hầu hết mọingười