IR 4 0 OPPORTUNITIES FOR HEALTHCARE SECTOR IN VIET NAM

In area-wise research on Industry 4.0 in medical, we observed that thecomputerscienceareaprovidesthemaximumcontributionof31%intotalresearchpublications.Howev ac-counting6%;materialsscien

Thefourthindustrialrevolution

TheFourthIndustrialrevolution,liketheothersbefore,wasborninmanufacturingconnectingever ythingtotheinternet,generatingdataa c r o s s t h e wholeprocess,and using advanced analyticsto support completelyn e w p r o d u c t s andservicemodels

Focusing first on a Smart Factory, the initial premise was to create a betterconnected production line and generate decision support to workers to keep the linerunningatmaximum efficiency,removing waste,a n d m i n i m i z i n g c o s t s

Industry 4.0 enables flexible adjustments to product quality and configuration over time, with connectivity extending beyond the factory to optimize stock levels and ordering across multiple facilities It encompasses comprehensive value chain monitoring, including product usage, delivery, and maintenance, creating a feedback loop for better future product design and manufacturing This technological revolution helps businesses stay competitive in a rapidly evolving marketplace and is projected to be worth $214 billion by 2023, meeting industrial-scale needs efficiently.

• Cyber Physical System (CPS)—a connected, automated device, capable oflearningfromandeffectingthephysicalenvironment,thatisintelligentandresponsivean dcanactindependently(e.g.,self- diagnosingproblems)orinterdependentlywithhumansorotherCPSstoachieveefficiencie so r r e s o l v e issues.

• Internet of Things (IOT)—the network over which CPSs can connect to theinternetandtoeachotherina secure,auditablemanner.

• Internet of Services (IOS)—when devices are networked over the IOT, newservicesfocusingonlogistics,intelligence,automationandpredictionarepossi ble.

SmartFactory integrates cyber-physical systems and humans through the Internet of Things, enabling real-time monitoring of production processes and decentralized decision-making within an interconnected network Factory management leverages smart enterprise resource planning (ERP) systems, supported by both human and virtual agents, to develop responsive products that adapt to market demands, conditions, and feedback from the value chain such as logistics This intelligent system fosters efficient, flexible, and data-driven manufacturing operations.

This article presents a comprehensive '4.0' toolset designed for manufacturing that offers a versatile baseline capability map applicable across various sectors and delivery models It explores the application of this toolset in emerging next-generation health and social care models, emphasizing the concept of a 'virtual agent'—a term used to bridge sector differences In manufacturing, the 'smart factory' is characterized by automated, intelligent oversight of interconnected systems, while in care settings, it functions as a virtual assistant that facilitates communication between the system and people, regardless of their location.

Since the World Economic Forum’s focus on Industry 4.0, numerous efforts have been made to understand its challenges and opportunities, although the concept remains complex and difficult to define Experts describe Industry 4.0 through various perspectives, including how it transforms organizational structures, business models, and markets to maximize technological benefits Additionally, some view it as an evolution in relationships among actors: from centralized networks in previous revolutions to a decentralized network with multiple hubs, and finally to a distributed system of interconnected nodes with equal power These technological shifts have profound societal implications, as the interconnected value chain extends beyond factories, potentially reshaping societal organization and leading to a redistribution of power and assets, not necessarily driven by societal benefits.

Countries around the world are now on the brink of the Fourth Industrial Revolution (IR 4.0), characterized by rapid technological innovation and adoption The Asia-Pacific region, particularly Vietnam, exemplifies this trend, with workplace technology evolving faster than ever before This transformative shift presents both opportunities and challenges for the global workforce, shaping the future of work across various sectors.

Previous industrial revolutions have been characterized by the adoption of innovative production techniques, from water and steam power in the First Industrial Revolution to electricity-driven mass production in the Second, and electronics and information technology in the Third The Fourth Industrial Revolution builds on these foundations through the integration of digital technologies, blurring the lines between the physical, digital, and biological worlds It is marked by rapid advancements such as the Internet of Things, big data, artificial intelligence, robotics, autonomous vehicles, 3D printing, nanotechnology, biotechnology, and quantum computing In Vietnam, IR4.0 presents a wide range of opportunities and challenges across various sectors, transforming production, management, and governance systems, with significant impacts on workers—including vulnerable groups like youth and women—across the economy's agriculture, industry, and services sectors.

Technological advances can support structural transformation of the economy(shiftawayfromtheagriculturetothemanufacturingandservicessectors)byfacilitating labour mobility of workers across sectors and occupations and/ or easingworkby liftingupworkersfromcumbersometasks.

Intheagriculturesector,theadoptionofmechanisationiskeyforlabourproductivityincreasesand the diversificationo f t h e r u r a l e c o n o m y W i t h t w o t h i r d s of the labour force in rural areas, employment in agriculture, forestry and fisherysectoriswidespread,accountingforroughly40percentoft o t a l e m p l o y m e n t i n 20

The growth of the agriculture sector has slowed over the past decades, but significant untapped potential remains in off-farm activities and diversification within rural areas, driven by mechanization and productivity gains The expansion of e-agriculture can enhance outputs in agriculture, forestry, and fisheries while creating green jobs and fostering rural development In manufacturing, technology advancements are shifting workers towards higher-skilled, more productive roles, with Industry 4.0 impacting sectors like textiles, clothing, footwear, and electronics—though full industry integration is ongoing Trade, foreign direct investment, and technological adoption contribute to productivity growth, with disruptive technologies such as 3D printing, industrial robots, Internet of Things, computer-aided designs, and body scanners expected to bring significant long-term changes Sub-sectors in engineering, transport, and infrastructure are anticipated to see increased demand for jobs, while the digital revolution enables a shift towards customer-oriented service jobs and the rise of the gig economy through online platforms like Uber, Grab, and e-commerce Overall, adopting new technological innovations can improve workplace safety, boost productivity and wages, stimulate demand, and attract more FDI, especially with preferential trade agreements like CPTPP and the EU facilitating access to major export markets.

The ratification of VietNamFTA marks a significant step towards increased productivity and improved working conditions, which can lead to reduced working hours and the emergence of more leisure services and products Ensuring workers' protection and promoting decent work remain essential, especially as IR4.0 technology advances; since technology cannot automate all tasks requiring perception, manipulation, or social and creative intelligence, supporting workers through these changes is critical The rise of the informal economy, casualization, and non-standard employment forms raises concerns about workers’ protection and employment quality, as employer-employee relationships become more blurred in this evolving landscape.

How to maximize the use of IR 4.0?

Technological advancement has been used in multiple ways in the agriculturesectorindevelopedeconomiesthroughincreaseduseoftechnologyandmechanisationi nproductiontoincreaseagriculturalp r o d u c t i v i t y ( d i r e c t contribution)orthroughtheu seofICTasatooltoempowerfarmerst o t a k e informed decisions (indirect contribution).

Information and Communication Technology (ICT) includes the use of smartphones, mobile apps in agriculture, Geographic Information Systems (GIS) for farming and fishing, satellite technologies, and other agronomy sciences that have significantly increased agricultural and fishing outputs Consumers and producers are increasingly aware of ecological issues, fair trade practices, and the unique characteristics of biological products, emphasizing organic options over chemical-based mass production ICT promotes the marketing and promotion of organic and biological products, leveraging strategies such as optimized packaging, sizing, and pricing to enhance quality and sustainability in agriculture.

High-tech technologies are most commonly used across industries to boost efficiency and productivity Successful Asian economies such as Singapore, South Korea, Taiwan, and Malaysia have driven their economic growth through strategic industrial policies focused on export-oriented sectors Education and training initiatives have played a crucial role in preparing the workforce for targeted industries, enabling them to adopt new know-how and diversify into higher-value, more sophisticated products For instance, in Singapore, nearly 50% of manufacturing exports are high-skill and technology-intensive, highlighting the nation’s focus on advanced industrial development.

The widespread use of mobile devices and internet access has transformed the world of work, fueling the rise of the gig economy, digital platforms, freelancing, and e-commerce, which enable remote or partially remote work and expand markets globally Online learning, including MOOCs, plays a vital role in fostering lifelong skills development by providing accessible, low-cost opportunities for education across various topics To navigate the challenges of the Fourth Industrial Revolution, Vietnam’s labor market must prioritize removing barriers to occupational, geographical, and sectoral mobility, while enabling workers to move up the skills ladder through acquiring technical skills like STEM and core skills such as creativity and critical thinking Emphasizing training, reskilling, and lifelong learning is essential to adapt to market changes, with education systems and partnerships between policymakers, businesses, and training providers ensuring an adequate supply of future-ready skills Additionally, a sectoral approach to employment creation, supported by targeted industrial policies, is crucial for sustainable economic growth and job creation.

Vietnam's increasing technological advances in the workplace will have varied impacts across sectors, emphasizing the need for development strategies that focus on sectors generating higher value-added and employment with multiplier effects and strong links to the domestic economy Reinforcing sectoral strategies for industrial transformation is crucial in the context of evolving national, regional, and global developments The new growth model should be inclusive and sustainable, prioritizing high-tech, productive sectors that promote quality employment and address other important dimensions of economic development Strengthening the labor market through effective governance is vital for enhancing Vietnam's global competitiveness—this involves establishing legal protections for workers' rights, enabling worker representation, and facilitating collective bargaining Robust industrial relations are essential for ensuring stability, productivity, and equity, fostering sustainable and inclusive growth Additionally, active labor market policies and social protection mechanisms are critical to adapt to accelerated changes and support workers through ongoing economic transformation.

Workers increasingly transitioning between jobs require robust support through effective active labor market policies These policies are essential for connecting individuals with suitable employment opportunities and facilitating skill development Ensuring smooth transitions from one job to another, providing skill training, and offering unemployment insurance during employment gaps are critical components Proper social protection, including unemployment benefits, plays a vital role in enabling workers to move from lower to higher productivity sectors and jobs, fostering Career mobility and economic growth.

Healthcare4.0

Robot

Robotsareusedtoperformsurgeryandprovideimprovedperformance,movementan d cont rol No w , surgerycan beper-formed through computercontrol It reduces/eliminates tissue trauma in open heart surgery case It can also work in anenvironmentthatisfeltdangerousforsurgeons.

Three-dimensionalmodel

Holography is a non-contact 3D imaging technology visible to the naked eye, providing high-resolution details of human anatomy, tissues, bones, and internal organ activity It allows doctors to visualize patients holographically without physical presence, enabling contactless examinations and precise internal and external fracture measurements Holography holds significant potential in addressing the challenges of storing complex 3D medical images, making it easier to digitally archive patient diseases and other information, which can greatly benefit medical training and education.

Sensorsprovideinformationabouttemperature,bloodpressureandotherconditionsofthep atient.Differenttypesofsensorsareusedaspertherequirementof themedicalfield.

Internetofthings

IoT has opened up a world of possibilities in medicine It connects theInternetandmedicaldevicesandcollectsvaluablein-formationtoprovidecontrolover patients' lives and treatment It is helpful in monitoring, treatment and testing toprovidesatisfactiontothepatient.

Bigdata

In healthcare, big data plays a crucial role in delivering life-saving outcomes through digitization, which involves analyzing vast quantities of information This technology helps doctors understand patients' medical histories, enabling them to provide the best possible treatment Additionally, it offers valuable insights into signs of illness and delivers critical information needed for better care and faster, more effective treatments.

Artificiali n t e l l i g e n c e

In the medical field, AI plays a critical role in analyzing complex medical data, enabling accurate diagnoses, personalized treatment plans, and improved patient outcomes It offers prevention and treatment techniques that support doctors and patients by providing well-defined, actionable information AI enhances personalized medicine, disease assessment, drug development, and patient monitoring, making healthcare more effective and efficient Additionally, Industry 4.0 introduces exciting opportunities in healthcare through precise manufacturing of patient-specific devices, leading to high-quality results and positively impacting hospital operations.

Figure1.1:CapabilitiesofIndustry4.0inthemedicalfieldIoT,Internet ofthings Source:Industry4.0applicationsinmedicalfield:Abriefreview

- Industry4.0isfamousbecauseofthemanufacturingoft hecustomisedproduct,soitcanquicklycreatehighqu alityimplantsanddevicesin lessertimeandcost

2 Digitalhospital - Industry 4.0 provides better informationmanagementi n m e d i c a l b y t h e a p p l i c a t i o n o f I o T

Efficientmanufacturingofsmartmedicalcomponents and the same can communicate withmonitorings y s t e m s a n d r e m o t e p h y s i c i a n s

- Ite v o l v e s i n t h e p a r t o f t h e i n t e r n e t o f s e r v i c e andopensaneweraofopportunitiesi n t h e me dical field

- Byt h e a p p l i c a t i o n s o f s m a r t m a t e r i a l , i m p l a n t s can change the shape with increase in temperatureconcerningtimeasperrequirement

- Industry 4.0 can play a useful role in thed e s i g n andproductionofimplants,surgicaltool s,biomodelsandallothermedicaldevicesa n d model sin lessertime

- Also used for upgradation of tools and devices bytheapplicationofadditivemanufacturing

- Duringunusualcircumstancessuchascriticalillnessor unavailability of anyfamilymembers,technologiesarereliabletoe a s i l y i d e n t i f y previousmedicalhistoryofthepatientsu chasname,age,bloodgroup,etc.

- Provides3 G v i d e o e q u i p m e n t i n a n a m b u l a n c e bywh i c h d oc to rs c a n alsoi m a g e t h e c o n d i t i o n o f thepatientbeforeadmitting

- Helpfulto create a conceptual modelfor medical applications

- Bytheapplicationsofdifferentadvancedesigninga ndmanufacturingtechnologies,implantsa n d o th er m e d i c a l de vi ce s a r e c re at ed i n lessertime

- Producesa n y m e d i c a l d e v i c e s , i n s t r u m e n t s o r implants at a lower cost

- Highly reliable for manufacturing of acustomisedproductwhichcorrectlyfitsthepatient

- Models/partsmanufacturedbysmartmanufacturingtechno logyhavegoodaccuracy and surface finish

10 Provideflexibility - Industry4.0providesexcellentflexibilitydurin gacomplicated surgery

- Industry4.0providesessentialdirectionfortheresearcha nddevelopment of personalisedprostheses and other implants/devices.

- Industry 4.0 helps to efficiently manufacture aprototype,a n d t h i s p r o t o t y p e i s t o b e t e s t e d a n d usedforresearch&developmentpurposes

- Industry 4.0 uses sensors and innovative manufacturing technologyw h i c h h a s t h e p o t e n t i a l t o r e d u c e t h e surgery risk

- Industry4.0isfamousbecauseofthecustomisation, which can manufacture any shapeimplant

- Bytheuseofdigitisation,italsoreducesthepaper work because patient data are stored digitally

17 Holography - Industry 4.0 usesholography to display medicaldata of the whole patient in a three- dimensionaltomographic image

- Holographyisanemergingandpowerfultoolform edical applicationsu s e d i n or th op ae di cs , pathology,tissue,d e n t i s t r y , o p h t h a l m o l o g y , o t o l o g y , u r o l o g y andcardiology

Inmedical,virtual reality canprovideneedful information to doctors and patients

- Reduces planning time ofcomplicated surgery

- Easily monitors the whole treatment process of thepatientbyrecording alldata

- Helpstomonitorandavoidpublichealthproblem with the help of different medical devicesand technologies

The integration of innovative technologies within management systems is revolutionizing the medical field, helping healthcare providers stay competitive and develop new approaches Industry 4.0 significantly enhances medical services by leveraging sensors and IoT to analyze patient data, resulting in more accurate diagnostics and precise surgical procedures Advanced medical imaging techniques facilitate better handling of complex cases through digitally controlled solutions, leading to improved patient outcomes This technological revolution encourages new research and development initiatives in healthcare, including environmentally friendly practices such as medical waste recycling, which benefits both hospitals and the environment Overall, these emerging capabilities are transforming healthcare delivery and setting new standards for innovation in the industry.

4.0inthemedicalfield’,suchascommunicationsincomputerandinformationscience journal andlecture notesi n c o m p u t e r s c i e n c e i n c l u d i n g s u b s e r i e s l e c t u r e notes in

AI and lecture notes in bioinformatics published as two articles each Restother sourcesandotherjournalspublishedone articleeach inthisfi e l d A r t i c l e sourceincludesAdvancesinIntelligentSystemsandComputing;Adva ncesinProductionEngineeringandManagement;ChineseJournalofMechanicalEngineering

(English Edition); Future Generation Computer Systems; IEEE InternetofThingsJournal;IEEEJournalofBiomedicalandHealthInformatics;IFIPAdvancesinIn formationandCommunicationTechnology;JournalofIndustrialInfor- mationIntegration;JournalofNetworkandComputerApplications;ManufacturingChemist;Tec hnologicalForecastingandSocialChange;Manufacturing

LettersandWirelessCommunicationsandMobileComputing.Inarea- wiseresearchonIndustry4.0inmedical,weobservedt h a t t h e c o m p u t e r scienceareaprovi desthemaximumcontributionof31%intotalr e s e a r c h publications.However,theoverallengineeri ngfieldcontributes25%;decisionsciences and mathematics contributing 11% each; business, management and ac-counting 6%;materials science

Research on Industry 4.0 in the medical field is experiencing significant growth, with increasing focus on integrating biochemistry, genetics, and molecular biology Additionally, advancements in energy, health professions, pharmacology, toxicology, pharmaceutics, physics, astronomy, psychology, and social sciences are contributing to this development Scopus data indicates that research and development efforts are progressing toward creating commercially viable and acceptable solutions for the healthcare industry.

Industry 4.0 revolutionizes the medical field by enhancing the design and manufacturing of customized medical implants, tools, and devices with precision It enables tailored solutions to meet the unique needs of individual patients, improving treatment outcomes Through advanced components and digital integration, Industry 4.0 addresses complex medical challenges efficiently Overall, Industry 4.0 significantly contributes to innovation and improved healthcare delivery in the medical industry.

Industry 4.0 revolutionizes the manufacturing of complex-shaped medical implants through innovative design and smart manufacturing systems, enabling surgeons to turn ideas into reality with minimal risk By using advanced materials and technologies, it simplifies surgical procedures, reduces costs and time, and supports the development of customized medical solutions tailored to patient needs The integration of holography and virtual reality improves communication between healthcare providers and patients, enhancing overall treatment outcomes Additionally, Industry 4.0 employs innovative devices that quickly monitor vital health metrics like glucose, sugar, and cholesterol levels, thereby increasing diagnostic accuracy Looking ahead, Industry 4.0 offers promising opportunities for innovation through the integration of advanced design, manufacturing, and service solutions, paving the way for breakthroughs in medical research and patient care.

During research and development, smart manufacturing technologies will play a crucial role in meeting medical industry requirements, enabling the creation of smarter medical products more efficiently and cost-effectively Industry 4.0 will drive the shift towards mass production systems aligned with world-class manufacturing standards, transforming patient management and treatment processes These advancements allow medical students to be better trained in problem detection and future treatment planning through advanced data analysis Industry 4.0 opens new opportunities for innovation by integrating new tools, devices, and implants tailored to individual patients, addressing challenges related to cost, speed, and complexity Hospitals will also change their procurement processes by utilizing smart devices to monitor calorie intake and support the treatment of illnesses such as diabetes, asthma, and arthritis.

Industry 4.0 strongly promotes smart manufacturing and in-forma­tion systems that enable the medical field to leverage this technological revolution It produces high-quality medical devices and components through advanced manufacturing techniques to meet individual patient demands This revolution enhances overall performance by providing digitally controlled management systems and adopting mass customization to fulfill primary requirements Additionally, it impacts the environment positively by reducing material waste and human effort using advanced manufacturing facilities Key applications such as additive manufacturing, sensors, holography, robotics, AI, big data, and IoT devices enable precise surgery and improved patient care Industry 4.0 introduces innovation through holography and visual reality, offering medical professionals new tools for research and development, thereby allowing doctors and surgeons to deliver excellent, cutting-edge services In the coming years, this technological shift is expected to bring disruptive innovations to the medical industry, transforming healthcare practices significantly.

OverviewofhealthcaresysteminVietnam

Vietnam health care system comprises by four administrative levels of healthestablishments:centrallevel,provinciallevel,districtlevelandcommunelevel.Outlineofth eVietnamesehealthsystem,therehavebeen21healthf a c i l i t i e s i n central level including the Ministry of

Vietnam’s healthcare system is managed by 64 provincial health departments, 622 district health offices, and 10,917 commune health centers (CHCs), with the Ministry of Health serving as the central authority responsible for policy-making, regulation, and long-term planning Provincial, district, and commune health facilities operate under the Ministry’s jurisdiction, with local People's Committees overseeing funding and human resources, while health departments handle professional supervision and monitoring, supporting communities in healthcare and protection services Commune health centers deliver essential services such as maternal and child health, immunization, family planning, and treatment of common ailments, forming an extensive network tailored to population distribution and geographic conditions across Vietnam Despite the widespread presence of public health facilities, remote and mountainous areas often lack adequate healthcare access due to geographical challenges and workforce attraction issues While the public health sector offers higher-quality services, most people prefer private providers due to greater accessibility and convenience, highlighting a need for comprehensive quality management and monitoring systems across both sectors to ensure equitable healthcare access Implementing an efficient Health Management Information System (HMIS) is crucial for organizing, planning, and overseeing healthcare services; currently, Vietnam relies heavily on manual, paper-based reporting, which hampers data accuracy and timely decision-making, emphasizing the importance of digitizing healthcare data to improve system efficiency and policy formulation.

,t h e r e i s a c e r t a i n n e e d o f a c o m p u t e r i z e d , u n i v e r s a l a n d c o m p r e h e n s i v e h e a l t h management information system for all health facilities in all levels for the betteradministeringandplanningthehealthcare system.

VietnamunderIndustry4.0

The country’s big potential in IT and large smart phone penetration are the keyenablersf o r

Vietnam is actively developing its digital economy, but there is an urgent need for a comprehensive national strategy for Industry 4.0 and robust policies to support the business community in adopting IT solutions While Vietnam’s Industry 4.0 strategy requires a complete legal framework, the country is currently seen as lagging behind the global digital economic wave Despite recognizing the opportunities offered by Industry 4.0, Vietnam has lacked specific policies and effective implementation, especially in areas like e-government, e-tourism, and e-healthcare The absence of a clear legal framework for applying IT and developing smart solutions has created a gap between policy intentions and actual progress, hindering the full potential of Vietnam’s digital economy, which is based on digital computing technologies.

Vietnam’s digital economy is experiencing rapid growth, transforming business practices across the country Valued at $3 billion in 2015 and expanding to $9 billion in 2018, Vietnam’s digital market is projected to reach $30 billion by 2025, showcasing significant growth potential A study by Australia's Data 61 indicates that Vietnam's GDP could increase by an additional $162 billion within 20 years through successful digital transformation With a population of nearly 100 million, Vietnam ranks among Southeast Asia’s leaders in digital adoption, boasting over 136 million mobile subscribers and a 54.2% broadband internet penetration rate The country is also one of the top 17 globally for internet users, with the government aiming to position Vietnam as one of the top 10 nations worldwide for software development and digital content creation.

Vietnam’s robust telecommunications industry is driving the rapid achievement of online marketing targets, supported by the country's thriving e-commerce sector According to the Vietnam E-Commerce Association, Vietnam’s e-commerce market is currently valued at over $5 billion and is projected to double within the next four years The growing influence of the Internet is significantly contributing to Vietnam’s economic development, with its impact estimated to be equivalent to 2% of the national economy, highlighting the immense potential of digital growth in the country.

At a recent workshop on unlocking the full potential of Vietnam’s digital economy in Hanoi, Quint Simon, Head of Public Policy in Southeast Asia at AWS, highlighted Vietnam's impressive growth in cloud computing, with a 64% annual increase He emphasized that Vietnam is among the fastest-growing nations in cloud adoption and foresees the successful development of its digital economy Simon explained that cloud computing is highly favored by Vietnamese enterprises, enabling them to protect sensitive data effectively Notable examples include MoNotes, a rapidly growing app publisher with hundreds of millions of users, and Masan, which uses cloud technology to manage its stores across Vietnam The trend indicates increasing demand among Vietnamese agencies and businesses for cloud application support to enhance efficiency and security.

Deputy Minister Thang said that in order for Vietnam to seize opportunities andfacilitateenterprisestobenefitfromIndustry4.0,theM i n i s t r y ofPlanningand

Investment(MPI)iscompilinganationalstrategyonI n d u s t r y 4 0 , w h i c h w i l l clarifyw hatthedigitaleconomymeans,withspecifictasksforministriesandagencies.Thestrategy’sprimet argetsaretograbo p p o r t u n i t i e s a r i s i n g f r o m Industry 4.0, increase the country’s

GDP and employment, and attract more high- qualityforeigndirectinvestment.“Withthisstrategy,Vietnamstandsreadyt o receive new technologies However, the country will have to adapt many policies toIndustry4 0 , ” s a i d N g u y e n T h i T u e A n h , v i c e h e a d o f t he M P I ’ s C e n t r a l I n s t i t u t e forEconomicManagement(CIEM) whichisdraftingthestrategy.

Undert h e C I E M ’ s s t u d y o n t h e d r a f t , I n d u s t r y 4 0 w o u l d l i k e l y r a i s e V i e t n a m ’ s GDP by $28.5-62.1 billion, equivalent to a rise of 7-16 per cent, from now to 2030.“ThebenefitsforVietnamwillbehuge,farhigherthanthosefromtheComprehensiveandProgr essiveAgreementforTrans-PacificP a r t n e r s h i p , w h i c h will increase Vietnam’s GDP by 1.32 per cent by 2035,” said Dang Quang

Vietnam is expected to generate 1.3 to 3.1 million new jobs by 2030 through Industry 4.0, according to Vinh, Deputy Chief of the CIEM’s Department of Business Environment and Competitiveness He emphasizes that these benefits will only materialize with stronger policies supporting the business community The CIEM predicts that applying medium-level technologies in Vietnam’s Industry 4.0 strategy could lead to significant growth in key sectors, including manufacturing (16%), wholesale and retail (20%, or $9.5 billion), agro-forestry-fishery (12%, or $6 billion), electricity, gas, and air conditioning (23%), and finance-banking-insurance (14%, or $3.5 billion) by 2030 Specifically, the manufacturing sector is projected to grow by an additional $7 billion, highlighting the transformative economic potential of Industry 4.0 in Vietnam.

Based on new technology applications, the industry sector in Vietnam is expected to grow by 77 percent, adding approximately $2.5 billion compared to the scenario where the country fails to adopt Industry 4.0 According to the CIEM, new industries emerging from Industry 4.0—such as the Internet of Things and media—will be key drivers of growth, enhancing the competitiveness, revenue, and innovation capacity of various sectors Promising industries include e-commerce, projected to reach $40 billion in revenue by 2030; artificial intelligence with $420 million; data analysis at $730 million; cloud computing generating $2.2 billion; ride-hailing services at $2.2 billion; and fintech expected to amount to $1.5 billion Many nations, including China with its Made in China 2025 plan, Japan's Resuscitation Strategy, Malaysia’s My-i4.0, and Singapore’s digital transformation initiatives, are actively developing strategies to leverage the Fourth Industrial Revolution for economic growth.

Industry 4.0 presents significant opportunities for Vietnam to accelerate its development, helping the country avoid falling behind other nations According to a CIEM study, leveraging Industry 4.0 is the fastest path for Vietnam to transform into a modern, prosperous, and industrialized nation To achieve this, Vietnam must mobilize all necessary resources to effectively implement its Industry 4.0 strategy.

AttheVietnamPrivateSectorEconomicForum2019lastweek,CIEMdeputydirector Nguyen Duc Hieu said that it would be difficult to develop a sturdy legalframework to regulate activities related to the digital economy.

“For example, if anunmanned car causes an accident, who will be largely responsible? Is it the car, thesoftwareowner,thecarownerorevenroaddesigners?

Developing suitable laws is essential for addressing digital economy cases, as emphasized by Hieu Nguyen Manh Hung, Vietnam’s Minister of Information and Communications, highlights the need to build key foundations such as a robust ICT infrastructure characterized by 5G technology and widespread smartphone ownership to foster digital growth He stresses that embracing new technologies and global talent will enable Vietnam to create exportable digital products, avoiding mere imitation of other nations To support this, Vietnam must develop competitive internet infrastructure so local entrepreneurs can operate domestically rather than seeking opportunities abroad Additionally, Hung advocates for government policies that stimulate the digital economy through increased investment in IT products and e-government initiatives Finally, enhancing human resources by improving foreign language skills and IT education in schools and universities is crucial to sustain Vietnam’s digital transformation.

Healthcaredigitalt e c h n o l o g y inVietnam

Vietnamproposestherouteofmakinghospitalsintelligent

The Ministry of Health has unveiled a roadmap for digitising patients’ records athospitalsandsettingupsmarthospitals,aconferenceheardinHCMCityonWednesday.A s s o c

The smart hospital approach is an essential choice in Vietnam to enhance healthcare quality, prioritize customer satisfaction, and ensure safety, security, and efficiency in hospital management The fourth industrial revolution is transforming global industries through advanced technologies such as AI, expert systems, the Internet of Things (IoT), and big data, significantly impacting healthcare by creating robust information management systems and support applications Many Vietnamese hospitals have adopted health IT systems like electronic medical records, e-Health, and telemedicine, facilitating data sharing on treatment and insurance coverage across facilities Health data is a valuable asset, necessitating strategic management to effectively utilize its growing volume for medical advancement Experts highlight that worldwide digitization is revolutionizing healthcare, improving quality and efficiency through digital technologies that make hospitals smarter Telemedicine, especially in low- and middle-income countries, is a promising avenue for developing smart healthcare, with innovations like point-of-care devices enabling remote monitoring and immediate medical response Clinical trials, supported by provincial health departments, demonstrate the effectiveness of such systems Events like the International Health Informatics Conference provide platforms for hospital managers to explore strategies for building smarter hospitals and integrating digital solutions into healthcare delivery.

HealthIDissuedtocitizens

Each Vietnamese citizen will be issued a unique health ID card that can be used throughout their lives, according to the Ministry of Health The ID will be automatically generated through the ministry's identification system and used to verify individuals for healthcare services The ID will contain a series of characters, with the first ten being unique to the holder, based on personal information such as name, year of birth, and place of birth Healthcare facilities will have accounts to access the national health identification system, and if not connected, staff can search for patient details via the system's website The health IDs will enable nationwide health reports and require healthcare facilities to ensure the security of personal data The national health identification system is managed by the healthcare data centre at the Ministry of Health's Information Technology Department and linked with the social security database.

Digitalisationofhealthcaref e i l d , double-edgedsword

Digitisation is crucial for enhancing patient care in the healthcare sector, though cybersecurity threats pose significant risks that require dedicated efforts to protect sensitive information The rapid advancement of technologies such as 4G, 5G, the Internet of Things, and artificial intelligence has transformed healthcare globally, including in Vietnam, leading to more organizations adopting digital solutions Integrating multiple healthcare entities through digitised medical records enables a more holistic approach to patient care, while smart equipment connected to hospital systems allows for real-time data collection and automatic updates to medical records, reducing manual intervention Recent innovations, like remote surgeries performed by surgeons in China, showcase how technology facilitates remote operations Overall, digital transformation in healthcare has improved service quality, accelerated medical breakthroughs, and helped control rising healthcare costs.

The Vietnamese Government is actively supporting the digitalization of healthcare through initiatives that encourage the adoption of digital health solutions nationwide, aiming for complete digitization of medical records by 2030, according to the Ministry of Health Vietnam’s growing economy, health-conscious population, and rapid development of 4G and 5G infrastructure create an ideal environment for digital health innovation, attracting strong interest in telemedicine and advanced healthcare technologies to improve decision-making, operational efficiency, and patient experience Currently, most hospitals are in the early stages of digital transformation, primarily digitizing basic data such as patient records and personal information, yet this progress has led to a significant rise in targeted cyberattacks against the healthcare sector Experts warn that healthcare data—including medical histories, personal details, genetic information, and familial connections—is highly valuable and less protected than financial sectors, making cyber security crucial because breaches could result in life-threatening situations or severe trauma for patients A recent cybersecurity conference emphasized that data breaches in healthcare could facilitate fraud, exploitation on the dark web, and endanger patient safety, highlighting the importance of raising security awareness within the industry to prevent cyber threats.

Healthcare professionals, including IT workers, doctors, nurses, and other healthcare workers, play a vital role in healthcare cybersecurity Many hospitals lack chief security information officers, highlighting the need to focus on developing human resources to enhance cybersecurity measures The healthcare sector is critical, and both public and private hospitals should begin drafting regulations to address the increasing cyber threats, according to industry experts.

Affairsonhigh-teachhealthcarecomplexbeginninginHanoi

The first phase of a hi-tech healthcare complex, expected to cost more than 1billionUSD,kickedoffinHanoi’soutskirtDongAnhdistrictonOctober14.

The first phase of a $1 billion hi-tech healthcare complex in Hanoi’s Dong Anh district has commenced, covering 40 hectares and invested by TH Group This project is divided into two stages, with the first stage scheduled for completion in Q2 2022, offering 300 beds, and the second stage expected to finish in 2025, increasing capacity to 1,000 beds The TH Medical complex will feature five main areas: an e-prevention center, an international hospital, a wellness and rehabilitation center, an international R&D center, and a geriatric center with a nursing home Hanoi’s Chairman Nguyễn Đức Chung emphasized the project’s importance in enhancing local healthcare services, promising city support for its implementation Additionally, TH Group and TH Medical signed a collaboration agreement with Keio University and Keio Hospital of Japan to facilitate management, operation, and staff exchange Healthcare spending in Vietnam accounts for around 7% of the country’s GDP, with nearly $2 billion spent on overseas medical treatment, highlighting the growing demand for advanced healthcare facilities.

Doctor Anywhere partners with ViettelPay, part of Vietnam's largest mobilenetwork operator Viettel, to become the 1st telco and payment gateway to provideonlinehealthcare services

Doctor Anywhere and ViettelPay have formed a strategic partnership to provide a comprehensive online healthcare platform accessible to over 6 million ViettelPay users nationwide, enabling seamless access to virtual consultations with locally-registered doctors and wellness services through the ViettelPay app This collaboration allows users to easily pay for doctor consultations, medications, and other health services via ViettelPay’s secure digital payment gateway, enhancing convenience and accessibility As Vietnam's first telco and payment gateway to integrate with online healthcare services, this initiative significantly expands ViettelPay's influence and reach in the Vietnamese market Leveraging Viettel's extensive network coverage, especially in remote and rural areas, the partnership aims to make high-quality healthcare more accessible and convenient for all Vietnamese citizens.

Mr Pham Trung Kien, General Director of Viettel Pay, expressed optimism about the partnership, highlighting that it will significantly improve the distribution of reliable healthcare across Vietnam ViettelPay users can access a wide range of healthcare services anytime and anywhere with just a smartphone connected to the internet, facilitating easier and more efficient public healthcare delivery In Vietnam, with a population of 96 million and a smartphone penetration rate of 84%, this service will enable users to download the ViettelPay app and instantly access Doctor Anywhere’s services, helping to ease healthcare strain and enhance care quality The service is set to launch on the ViettelPay app in early 2020 Dr Lim Wai Mun, Founder and CEO of Doctor Anywhere, stated his excitement about expanding digital healthcare access in Vietnam and is confident that this partnership will create a more robust and sustainable healthcare ecosystem in the region Doctor Anywhere, a Singapore-based regional healthcare tech company, offers a digital platform allowing users to consult doctors remotely, manage their health easily, and receive medication delivery within three hours The platform also features an expansive marketplace for health and wellness products and services, including nutritional supplements, beauty treatments, physiotherapy, and home healthcare bookings In Vietnam, Doctor Anywhere operates a network of medical clinics and pharmacies strategically located to serve the local population's healthcare needs.

ViettelPayViettelPayispartofavastdigitalecosystemunderV i e t n a m ' s l a r g e s t m o b i l e networkoperatorViettel,thatincludesdigitalpaymentgateway,dataservices,insurance, and e- commerce It currently serves more than 6 million users throughoutVietnam.

Hospitaldigitalization

Medicalexaminationt r e a t m e n t management

Digital transformation in healthcare demonstrates the positive impact of technology on patient care and operational efficiency Key examples include telemedicine, AI-enabled medical devices, and blockchain-based electronic health records, which streamline healthcare processes and improve outcomes Despite the potential benefits, the healthcare and pharmaceutical industries have been slow to adopt digital strategies, with only 7% of companies integrating digital solutions compared to 15% in other sectors The U.S healthcare market remains enormous, with projected spending reaching $5.7 trillion by 2026, highlighting the opportunity for providers to leverage digital technology for growth Innovations such as virtual reality tools, wearable devices, telehealth, and 5G mobile technology offer better treatment options, while AI systems help doctors streamline workflows Understanding the modern healthcare landscape is essential to transforming practices into thriving, digital-oriented organizations in 2020.

The rise of on-demand services reflects consumers' preference for convenience, especially in healthcare, driven by busy schedules and digital innovation Mobile devices play a crucial role in content marketing, with over 50% of global web browsing occurring on mobile platforms as of 2018, highlighting the importance of targeting consumers on their preferred devices Given that 77% of U.S residents own a smartphone and the number of mobile phone users worldwide is expected to surpass five billion by 2019, the digital transformation in healthcare offers vast opportunities With more than four billion people globally online, leveraging mobile technology in healthcare marketing strategies is essential for reaching and engaging target audiences effectively.

On-demand healthcare is increasingly driven by the growth of the gig economy, where freelance professionals in various industries offer their services per job rather than being tied to a single employer Platforms like NomadHealth facilitate this shift by linking doctors directly with medical facilities for short-term work, making it easier for physicians to provide on-demand healthcare tailored to specific patient needs This digital transformation allows doctors to become on-demand healthcare providers, better aligning their services with the evolving demands of patients and enhancing flexibility within the healthcare industry.

A dull and monotonous waiting hall, the long queues, desperation to get insidethe doctor’s chamber, gloomy faces of ailing patients; this is the picture one wouldimaginemaybeadecadeagowhilepayingavisittoahospital.

Mobile health apps are transforming healthcare by enabling doctors and health professionals to quickly respond to emergencies and enhance patient services through digital solutions These apps facilitate tasks such as managing prescriptions, viewing blood reports, tracking symptoms, and monitoring patient recovery, allowing for effective diagnosis and treatment on the go The adoption of mobile and tablet health apps has surged dramatically, increasing from 13% in 2014 to 48% today as consumers increasingly access their health data digitally Babylon Health, a UK-based startup, is leading this digital revolution by partnering with the NHS and private providers like Bupa, expanding its presence across China, Europe, Asia, and Africa with over 1.4 million members Leveraging partnerships with giants like Tencent, Babylon’s AI-based system interacts directly with users, identifies illnesses, provides health assessments, and offers triage guidance, with its mobile app accessible to over a billion users and linked to more than 38,000 medical facilities in China.

Voice technology has become a powerful tool in healthcare marketing, as voice search has gained significant popularity worldwide, with 1 in 6 Americans owning a smart speaker and 40% of adults using voice search daily Since healthcare access is primarily local, optimizing for voice search is essential for reaching nearby patients, especially considering that 20% of Google searches were voice queries in 2018 Healthcare marketers must prioritize voice search optimization in their strategies to avoid missing potential local patients and maximize their outreach efforts.

& landing pages for voice With the rise in popularity of smart speakersand native voice search as a whole (Siri, Google Now, Cortana etc), voice presentssomeofthemostamazingopportunitiesforhealthcareexecutivesin2019andbeyond.

The digital transformation in healthcare is driven by companies collecting health data through medical devices, including wearable technology Patients now prioritize prevention and maintenance, seeking more frequent health information instead of annual check-ups As a result, healthcare companies are investing proactively in wearable devices that provide real-time monitoring of high-risk patients, enabling early detection of potential major health events.

In 2018, a groundbreaking study published in the Annals of Oncology revealed that artificial intelligence could potentially outperform doctors in detecting skin cancer While the research highlighted the impressive capabilities of AI through dermoscopic image analysis, it also noted that testing was not conducted on actual patients, which could influence the results This study marked a significant milestone in the integration of AI into dermatology, demonstrating the technology’s promising role in improving skin cancer diagnosis.

AI can help detect, and prevent, life threatening diseases AI engines canreduceandmitigateriskofpreventablemedicalscenariosinthreecriticalways:

• Automate reminders – Great for helping patients take medication within aspecifictimeframe.

Discoveringthoseinneedofm e d i c a l interventionandtriggermedicalstaffalertstocrea tecustomc a r e p l a n s I B M Watsoncurrentlytestingthiswithopioidaddictionissu es.

TheEuropean Unionissettoinvest$24intoa r t i f i c i a l i n t e l l i g e n c e ( A I ) b y 2020 inabid tocatchup with Asiaa n d t h e U S , w h o h a v e i n v e s t e d h e a v i l y i n A I and cloud services This year, Google revealed its plans to harness AI and machinelearning across a multitude of consumer technologies, particularly in healthcare.

“IfAIc a n s h a p e h e a l t h c a r e , i t h a s t o w o r k t h r o u g h t h e r e g u l a t i o n s o f h e a l t h c a r e I n fact,I see that as one of the biggest areas where the benefitsw i l l p l a y o u t f o r t h e next10-

20years,”GoogleCEOSundarPichaihasp r e v i o u s l y s t a t e d T h e bottomline is simple: keep AI on the radar and utilize the concept as one of the mainhealthtechnologiesforyouin2019.There’snosignsofslowingdown.

Artificial intelligence (AI) is more than just a digital transformation trend inhealthcare.

AI is revolutionizing the medical industry, with investments pouring in as industry players recognize its transformative potential While many associate AI in medicine with Japanese nurse robots, numerous American solutions like Moxi, a friendly hospital robot assisting nurses with routine tasks, are also prominent AI-driven technologies such as chatbots and virtual health assistants are becoming familiar to patients, serving roles from customer service to diagnostics and therapy support The true power of AI lies in areas like precision medicine, medical imaging, drug discovery, and genomics—where sophisticated pattern recognition enables personalized therapies based on genetic makeup AI enhances cancer diagnosis through detailed pathology image analysis, predicts effective drug combinations, and aids radiologists in detecting subtle details Leading pharmaceutical and biotech companies leverage machine learning algorithms to accelerate drug development, cutting timelines by up to four years and reducing costs by 60%, demonstrating AI’s significant impact on healthcare innovation.

Blockchain technology in healthcare extends beyond cryptocurrency hype, offering secure and transparent digital record-keeping that creates tamper-proof transaction ledgers As healthcare organizations adopt digital solutions, blockchain opens up opportunities in claims processing from a payer perspective and enhances the exchange of patient information from a provider view It is poised to significantly increase productivity and operational efficiency across healthcare sectors, with experts recognizing its potential to fundamentally transform digital healthcare marketing and overall industry operations.

Blockchain has gained a bad reputation due to the burst of the cryptocurrency bubble, leading many to see it as a confusing and abstract concept However, blockchain technology is set to become essential in keeping electronic health records secure and accurate, impacting everyday life in significant ways.

Blockchain is a secure digital ledger or computerized database of transactions that allows customers to safely exchange financial information with suppliers without third-party intermediaries like banks In healthcare, blockchain enhances data security, prevents breaches, improves medical record accuracy, and reduces costs by managing fragmented medical records efficiently Electronic Health Records (EHRs) digitize patients’ medical histories, diagnoses, treatment plans, and personal data, but hospitals often struggle to manage these records due to unstructured data and manual entry, leading to errors such as duplication, misdiagnosis, and delayed treatments Countries like Australia and the UK are experimenting with blockchain to improve record management and transactions among patients, providers, and insurers The decentralized nature of blockchain ensures transaction transparency, automated conflict detection, and increased security against hacking While U.S regulations pose challenges for blockchain-based EHR development, startups like Medicalchain are pioneering patient-controlled EHR apps that record all transactions on a distributed ledger, allowing patients to grant access permissions to healthcare providers securely.

Patients often face challenges when their in-network doctors are unaware of their complete medical history, leading to regulatory issues, poor referral management, longer hospital stays, and preventable readmissions Equally, many patients struggle to access or remember treatment instructions, resulting in low adherence—over 50% of patients fail to understand or follow their care plans Conversely, nearly 70% of next-generation healthcare consumers desire real-time access to their clinical information via mobile devices To address these issues, healthcare providers and payers must collaborate within integrated platforms like Electronic Health Records (EHRs) and patient portals to improve information sharing The Centers for Medicare and Medicaid Services (CMS) has introduced the 'Promoting Interoperability' program to incentivize hospitals to enable seamless clinical and financial data exchange, aiming to enhance interoperability across health systems and improve patient care.

ConditionManagement (NonFace toFace).Thismandatesseamlessdataaccessibilitybetweennativeandthird- partyhealthITworkflows,poweredbyadvancedtechnologiessuchas

AIandblockchain.Thisessentiallymeansthatactiveincentivesandpoliciesa r e p u s h i n g h o s p i t a l s t o develop solutionsthat allowfor patient records to be accessible acrossdifferenthospitals,andnotjust withinasinglehospitalorhealthsystem.

InterSystems,ahealthcareinformationsystemsvendor,recentlyenabledNorthwell Health tointegrate itsentire provider networkc o m p r i s i n g 2 3 h o s p i t a l s , 655outpatientfacilities,and18,500a f f i l i a t e d p h y s i c i a n s F o l l o w i n g t h i s integration, Northwell was able to create a unified patient registry, offering a billiondatap o i n t s , a n d c a n p r a c t i c e c e n t r a l i z e d r i s k a s s e s s m e n t , p a t i e n t e n g a g e m e n t a n d remotep a t i e n t m o n i t o r i n g W h e r e W e A r e H e a d e d a n d I m p a c t O v e r a l l , i n t h e

Progressive healthcare providers in the U.S and other mature markets are set to launch central digital command centers that utilize advanced interoperability standards like IHE and HL7 FHIR Supported by blockchain-integrated enterprise-wide master patient indexes, these centers aim to create unified patient registries This infrastructure will enable personalized, rule-based care coordination across multiple clinical systems, allowing patients to visit any facility or affiliated physician within the health system and have their complete medical records readily accessible at the point of care Consequently, physicians can review entire medical histories and deliver personalized clinical guidance without having previously seen the patient.

Healthcare is one of the leading sectors adopting virtual reality technology, including applications such as surgery simulation, phobia treatment, robotic surgery, and skills training This technology enables healthcare professionals to acquire new skills and refresh existing ones in a safe and risk-free environment, safeguarding patient safety For instance, the HumanSim system allows medical personnel to interact within immersive, interactive 3D scenarios that simulate real patient interactions, measuring emotions through sensors Virtual reality is also revolutionizing robotic surgery by enabling surgeons to operate using robotic devices, reducing procedure times and complications Additionally, VR is utilized in remote telesurgery, allowing surgeons to perform procedures from a separate location, expanding access to expert care Beyond surgical applications, virtual reality has proven transformative in treating conditions such as autism and improving patient care overall It provides a safer, innovative alternative to traditional methods, with limitless possibilities for patient engagement and health management Modern consumers favor affordable, user-friendly digital health tools that seamlessly integrate into their daily routines, making virtual reality a vital component of contemporary healthcare delivery.

Engaging the consumer can hold profound potential benefits for healthcare–Deloitte Asorganisationscontinuetoevolvetheirstrategies,itisimportanttoconsider:

• Offering flexible tools that meet the changing needs of consumers as theytransitionthroughlifestages,diseasestates,theirpatientjourneyetc.

• Creatinga seamlessexperience through connected andi n t e g r a t e d t o o l s t h a t areeasilyaccessedbythepatient,caregiver,andcareteam.

Choosing asolution that isflexible andeasytointegratewithpre-existingsystems is key.

It is also important to implement fit-for-purpose technology that iseasy to use, convenient, reliable, scalable and cost-effective.This,p a i r e d w i t h a robust clinicalmobilitystrategy,i s e s s e n t i a l f o r a c h i e v i n g r e a l s u c c e s s

Virtual Reality (VR) is at the forefront of digital transformation in healthcare, revolutionizing patient treatment and medical training It enables doctors and residents to refine their skills through simulation or plan complex surgeries with virtual guidance Additionally, VR motivates exercise, supports children with autism in navigating the world, and offers innovative therapeutic options The healthcare VR market is projected to reach $5.1 billion by 2025, reflecting widespread industry investment For healthcare companies developing digital marketing strategies, VR offers a powerful channel to understand customer needs and engage audiences virtually with products and services.

HospitalDigitalizationinVietNam

Many major hospitals are adopting healthcare digitalization to better meet theneedsofpatientsandoperatemoresmoothly.

The Ministry of Health (MoH) signed a cooperation agreementwith the FPTCorporation onapplyinganddevelopingmedical informationtechnologyforthenational hospital network in the 2018-2028 period The three most important factorsinasmartmedicalmodelneededtoboostinformationandcommunicationtechnologies(IC T)-smarthealthcare,smarthospitals,andsmartmedicalmanagement-aresettobebuiltinthe yearstocome.

Digital transformation in the healthcare sector is inevitable Despite recent digitalization achievements in Vietnam’s medical industry, hospitals still rely heavily on physical documents, leading to challenges in medical examinations and treatment This creates significant opportunities for hospital operators, hi-tech medical equipment providers, and solution providers to invest in and transform the entire healthcare sector nationwide.

Newt e c h n o l o g i e s l i k e c l o u d , d a t a s c i e n c e , a n d m o b i l e h a v e r e a l l y d i s r u p t e d the traditional health service model and also created major demand for changing thewayofthinkingaboutthetraditionalhospitalleadershipteam

Nearly20yearsafteritslaunch,FPT.eHospitalsoftwarehasprovidedtechnologysolutionsfo rmorethan200hospitalsandmedicalclinicsa r o u n d Vietnam The application of the latest

Industry 4.0 technologies, such as artificialintelligence(AI),bigdata,cloud,mobility,andtheInternetofThings(IoT),isconsidereda h i g h l i g h t o f t h e l a t e s t v e r s i o n - F P T e H o s p i t a l 2 0 T h e s e s o l u t i o n s have had a positive effect on many State hospitals and allowed hospital leaders tomanageoperationswithreal-timedataanddigitalmedicalrecords.

The implementation of the FPT.eHospital system significantly improved patient care and operational efficiency at Hanoi's Bach Mai Hospital, enabling it to serve up to 9,000 patients daily—an increase of 15-20% Additionally, the software reduced hospital fee payment and insurance processing times from 30 minutes per patient to just three to five minutes Similarly, Vinh General Hospital in Nghe An province now cares for 1,600-1,800 patients daily, up from 300-500 patients, thanks to this digital solution The partnership between MoH and FPT aims to drive the digital transformation of Vietnam's healthcare sector, with FPT’s hospital management solutions successfully adopted by foreign-invested international hospitals such as HoanMy and Hoa Lam-Shangri-La.

According to Schneider Electric, a global specialist in energy management andautomationsolutions,itispredictedthat87percentofhospitalsindevelopingcountries will soon adopt

IoT technology Modern consumers are accustomed to theconceptofsmarthomesa nd smartapartments, andsmarthospitalsw il l bethenextt o see greater demand This is also in line with the policy of applying Industry 4.0,whichtheVietnameseGovernmenthasbeenproactivelypromoting.

We have introduced the EcoStruxure for Healthcare, an innovative IoT solution designed for electrical systems in hospitals, medical facilities, and hospital management in Vietnam Since 2012, GE Healthcare has been a leading provider of advanced medical equipment to major hospitals across Vietnam through various cooperation agreements Currently, more than half of all hospitals and clinics in the country utilize at least one piece of GE Healthcare’s state-of-the-art medical technology, demonstrating the company’s significant presence and impact in Vietnam’s healthcare sector.

Business Monitor International (BMI) has reported that Vietnam’s healthcareexpenditurewasestimatedat$16.1billionin2017,or7.5percentofGDP.It forecaststhathealthcarespendingwillgrowto$22.7billionby2021,f o r a compound annual growth rate (CAGR) of approximately 12.5 per cent from 2017 to2021.

A recent report by Grant Thornton revealed that healthcare and pharmaceutical industries rank third in industry attractiveness for investors, with 38% of respondents describing them as “very attractive,” driven by increasing demand for health and safety services This surge aligns with rising customer awareness of health issues, emphasizing the need for multinational healthcare providers to make long-term investments Leading international hospitals in Vietnam, such as Hoan My, have achieved initial success in adopting digital technology by implementing online consultation services, transitioning medical examinations and treatments from offline to online platforms, and employing advanced medical technology to meet growing demand Digital technologies in Vietnam aim to automate and streamline processes, reducing reliance on manual and paper-based systems, with continuous investments enhancing hospital efficiency and patient care.

Mr Jean-Marcel Guillon, CEO of FV Hospital, highlights the hospital's digital transformation efforts, including the recent implementation of an online pharmacy module and preparations for a more advanced electronic medical record system aimed at achieving paperless operations within a few years He emphasizes that FV Hospital is collaborating with specialized software providers to develop innovative solutions that were unimaginable a decade ago Digital transformation is also enhancing hospital management through the creation of financial and non-financial dashboards and reports using Microsoft Power BI, along with the deployment of GE Asset Plus, a comprehensive enterprise maintenance management system tailored for healthcare Additionally, the hospital is preparing to implement Salesforce CRM and other projects to further improve efficiency and patient care.

Several initiatives are underway to transform Vietnam’s healthcare sector, including the development of new public facilities, expansion of the private healthcare sector, and universal insurance coverage, which are expected to significantly increase demand According to Mr John Lucas, Medical Director at FV Hospital, Vietnam’s healthcare industry is at a crucial crossroads that requires establishing guiding principles to optimize performance and effectively leverage increased financing, investment, and new medical facilities for sustainable growth.

Most hospitals in Vietnam face common challenges such as data management, hospital security, patient safety, and reducing operating costs Transforming traditional management models into IoT-enabled digital hospital architectures is a highly cost-effective investment that can address these issues Implementing IoT technology helps reduce human resource pressures, lower operational expenses, and shorten data processing times, leading to improved overall efficiency in healthcare facilities.

Mr Lucas highlighted that Vietnam’s healthcare sector faces common challenges seen in emerging economies, such as increasing consumer demand and heightened expectations The sector struggles with overcrowding, limited access, and uneven distribution of resources between urban and rural areas Additionally, many medical facilities are not focused on delivering service excellence or providing efficient ongoing care for aging populations with chronic diseases linked to aging and affluence.

OneofthekeychallengesinimplementingITs o l u t i o n s i n h e a l t h c a r e compared withotherindustries,accordingtoMr.ParvezfromHoanMy,iscompliance and safety levels.

We are focused on ensuring compliance, safety, and enhancing the customer experience across our hospital networks In Vietnam, key challenges include developing digital skills among medical professionals and fostering a proactive attitude toward digital solutions Our expansion aims to bring healthcare services to more Vietnamese people, attracting many medical professionals to join our efforts To support this growth, we are improving our learning and evaluation portals to strengthen digital competencies Additionally, integrating digital solutions in local rural hospitals can transform patient experiences and reduce operational costs, taking these initiatives to the next level.

Mr Guillon from FV Hospital emphasizes that outdated regulations governing electronic medical records hinder technological advancements He believes these regulations no longer align with modern capabilities and create unnecessary barriers Therefore, he advocates for a comprehensive review of these policies to facilitate improved healthcare data management and ensure that regulations support technological progress.

Mr Parvez emphasized that emerging technologies are shaping the future of healthcare, requiring leaders to adopt advanced solutions that enhance operational decision-making and improve the patient experience He warned that avoiding the latest trends or delaying adoption could result in significant setbacks in business model innovation and patient care To stay competitive, healthcare leaders must prioritize technological integration and continuously monitor patient-centric strategies to ensure they are heading in the right direction.

Vietnam’sMinistryofHealth(MOH)isdrivinganationalagendaforthedigitalisationo f h e a l t h c a r e , e n c o u r a g i n g t h e a d o p t i o n o f d i g i t a l h e a l t h s o l u t i o n s i n allhospitalsacrosst hecountry.Projectsandinitiativesinclude:

Health information management systems: MOH’s E-health Administration isworkingwithvariousorganisations,includingsocial andhealthinsurance agenci es,to facilitate the coordination and implementation of healthcare digitalisation MOHrecently issued circular 54/2017/TT-

BYT has established assessment criteria for information technology applications at healthcare facilities across Vietnam, supporting the country's goal to develop smart healthcare from 2018 to 2025 with a vision extending to 2030 This comprehensive plan includes the creation of a national healthcare data center, the implementation of smart healthcare systems such as electronic health and medical records, and commune health station management systems Additionally, the initiative encompasses e-Government projects like transaction processing, e-verification, and online public services, as well as smart medicine management systems, to enhance healthcare efficiency and accessibility nationwide.

In Vietnam, Circular 47/2017, issued by the Ministry of Health (MOH) and effective since February 2018, regulates telemedicine services by allowing doctors to offer remote healthcare consultations, provided they meet specific requirements such as proper IT infrastructure and licensing This circular outlines guidelines for various telemedicine activities, including telemedicine consultations, teleradiology, remote anatomy and surgery consultations, and technology transfer training Additionally, the MOH actively promotes the integration of advanced technologies like big data, analytics, and artificial intelligence (AI) to enhance healthcare services In 2017, the MOH also established national goals focused on the protection, care, and improvement of public health, emphasizing the importance of technological innovation in medical examination and treatment.

In 2019, the Vietnamese Government launched the VietnamHealth Programme to enhance public health through 28 targeted objectives across 10 priority health areas These priorities focus on promoting proper nutrition, encouraging physical activity, improving healthcare for children and students, and preventing harm caused by cigarettes and alcohol The initiative also emphasizes environmental sanitation, food safety, early detection and management of non-communicable diseases, and comprehensive health care for the general population Special attention is given to the health management of the elderly and workers, aiming to improve overall health outcomes nationwide.

The Vietnamese government is prioritizing the optimization of the healthcare network to alleviate the burden on large, national hospitals Efforts are focused on upgrading existing facilities and establishing new private hospitals, with a goal to increase private-sector hospital beds to 10% by 2025 The growth of the domestic private healthcare industry aims to target the high-end segment of the market, capitalizing on the substantial spending by health tourists Currently, over 4,000 middle-class Vietnamese patients spend approximately US$1 billion annually to seek healthcare services abroad.

Opportunityofutilizingbigdatainhealthcare

BenefitsofC l o u d computingforhealthcare

Many organizations are increasingly migrating their data to the cloud or hybrid servers to reduce operational and maintenance costs associated with traditional data centers Cloud computing offers significant benefits, including access to big data capabilities without high expenses The healthcare industry is especially adopting modern cloud technologies due to its hands-off management model, where service providers handle system maintenance and security, which is crucial for safeguarding sensitive healthcare information Beyond security and cost savings, cloud computing provides numerous advantages for the medical sector, making it a transformative tool Here are the top six benefits of cloud computing in healthcare.

The healthcare industry depends on vast data storage, with capacity needs growing exponentially over time Cloud computing offers scalable solutions, allowing service providers to handle increasing data demands without burdening healthcare organizations This ensures near-unlimited storage capacity is available to securely store all essential health information and data.

Cloud computing offers nearly unlimited storage capacity and unparalleled scalability, making it ideal for healthcare organizations with fluctuating demands During busy seasons, healthcare providers can instantly increase their computing resources, while in slower periods, they can reduce capacity without operational disruption The subscription-based model of cloud services enables seamless scaling, allowing healthcare providers to adapt swiftly to market conditions, demand shifts, and seasonal requirements with ease This flexibility ensures efficient resource management and optimized operational performance in the healthcare sector.

Whenitcomestopullingdataanddigitalcontentfromthec l o u d , i t ’ s accessible from anywhere and by multiple contacts simultaneously That makes forexcellent collaboration and sharing experiences, which is crucial in the healthcareindustry.Doctorsandhealthcareprofessionalsmustbeabletosharepatientinformation a n d r e c o r d s b e t w e e n o n e a n o t h e r w h i l e s t i l l p r e s e r v i n g t h e i r s e c u r i t y

Analog methods rely on paper-based records, which are insecure and prone to loss or damage, making them unreliable for modern healthcare These records also hinder collaboration among healthcare providers, limiting the sharing of critical patient information In contrast, cloud computing enables easy and secure sharing of electronic health records with patients, insurance providers, and authorized medical staff, enhancing collaboration and improving healthcare outcomes Transitioning to digital records through cloud technology improves data security, accessibility, and efficiency in healthcare data management.

Many people believe that cloud computing is less secure than traditional methods, but this is a common misconception While no system is completely risk-free, cloud providers generally offer stronger security due to their specialization in data management They possess the expertise, resources, and dedicated security teams needed to effectively protect sensitive information, resulting in higher levels of data security compared to individual or on-premises solutions.

Machine learning and artificial intelligence technologies simplify the process of analyzing vast amounts of digital content, reducing the burden on human analysts and laborers The healthcare industry can significantly benefit from access to these advanced tools, which are capable of extracting valuable insights from large datasets For instance, Seattle-based Kenscile utilizes machine learning to predict illness and treatment patterns, enabling more informed healthcare decisions Similarly, Path AI leverages AI technology to assist pathologists in providing faster and more accurate diagnoses, enhancing patient care and medical efficiency.

Advancements in remote data and computing power have made healthcare systems accessible across nearly all internet-enabled devices, including mobile platforms This broad accessibility extends telehealth support to a wide range of devices, significantly increasing remote care opportunities Healthcare professionals such as doctors and nurses can monitor patient events and deliver care from anywhere in the world, opening new avenues for healthcare delivery These innovations not only create new care possibilities but also enable more accurate, efficient, and far-reaching medical support.

Telehealth is transforming healthcare by enabling doctors to monitor patients' vital signs remotely while attending to others or conducting procedures from across the globe using remote conferencing technologies Cloud computing solutions offer healthcare organizations cost-effective access to big data, with providers managing hardware and software maintenance, ensuring seamless operation These solutions provide unlimited storage, scalability, enhanced security, and advanced AI and machine learning capabilities, facilitating remote care and collaboration Additionally, cloud computing ensures increased uptime, streamlined IT support, and improved accessibility during major disasters or events, revolutionizing the healthcare industry and expanding its possibilities.

The rise of the ‘quantified self’ and the digitization of healthcare products, services, and payments are transforming healthcare into a more democratized and consumer-centric system Connected health technologies like wearables, telehealth, artificial intelligence, and virtual reality are enabling personalized health and well-being services However, the healthcare industry, particularly health insurance, has been slow in adopting digital solutions, resulting in outdated policies that often fail to meet individual needs Consequently, global health insurance market growth has slowed from 9% in 2014–2015 to 6–7% in subsequent years, highlighting the urgent need for consumer-focused insurance programs that incentivize healthy lifestyles.

Globally, progressive private insurance companies are increasingly leveraging digital health solutions like wearables and health apps to rejuvenate the health insurance market Technology adoption is driving these insurers toward data-driven, incentive-based health policies that offer personalized experiences for policyholders This digital transformation also promises cost reductions by potentially minimizing claims through proactive health management.

In 2018, leading private health insurance companies worldwide launched new programs or expanded existing ones to stay at the forefront of digital transformation Notable examples include Prudential in Asia partnering with Babylon Health, Discovery Group in Africa with the Vitality program, Manulife and SunLife in Canada offering Vitality and BestLife Rewards, respectively, and UnitedHealth Group’s Motion Program with Qualcomm Life and Apple Smartwatch, along with Cigna’s Healthy Babies program in the United States.

Frost & Sullivan's research indicates that lifestyle and health data-driven interactive health insurance plans are set to grow in popularity worldwide These innovative plans enable insurance companies to personalize premiums by assessing health risks and implementing targeted reward programs As a result, this trend creates significant business opportunities for wearables, allowing insurers to leverage real-time health data to enhance customer engagement and improve risk management.

OEMs, mobile apps, and health data aggregators are collaborating with private insurance companies and employer health programs to develop consumer-centric insurance models that incentivize healthy habits and lifestyles Policy reforms focused on reimbursing digital health and wellness technologies are increasing flexibility for innovative, digitally-led insurance solutions These developments are especially impactful in healthcare markets with high spending on lifestyle-related chronic conditions and advanced digital health initiatives, such as the United States, Western Europe, Japan, Australia, and South Korea.

Strengtheninghealthcaresocialli zation

Vision

A Healthy Vietnam aims to create a society where everyone can enjoy full physical and mental health and wellbeing, emphasizing that wellbeing is valued and supported at every societal level and is everyone's responsibility The initiative is based on understanding the determinants of health—such as economic status, education, housing, and the physical environment—and recognizes that health outcomes are influenced by government policies, individual lifestyle choices, and community participation Achieving this requires a partnership approach across all actions within the framework, harnessing the energy, creativity, and expertise of all sectors involved in promoting health Healthy Vietnam encourages widespread involvement in making the country a healthier place to live, work, and play, fostering community engagement and a shared commitment to wellbeing.

Goal 1: Increase the proportion of people who are healthy at all stages of lifeThism e a n s a d d r e s s i n g r i s k f a c t o r s a n d p r o m o t i n g p r o t e c t i v e f a c t o r s a t e v e r y s t a g e ofl i f e – f r o m p r e - n a t a l , t h r o u g h e a r l y c h i l d h o o d , a d o l e s c e n c e , a d u l t h o o d a n d i n t o oldage,tosup portlifelonghealthandwellbeing.

Health and wellbeing are unevenly distributed across Vietnamese society, highlighting the need for targeted interventions that address specific health risks To promote overall health, it is essential to focus on the social determinants of health—such as the conditions in which people are born, grow, live, work, and age Creating supportive economic, social, cultural, and physical environments is crucial for fostering healthy living and reducing health disparities in Vietnam.

Healthy Vietnam is designed to ensure effective strategies and interventions toprotectthepublicfromnewandemergingthreatstohealthandwellbeingareimplemented.Being preparedtoprevent,respondto,andr a p i d l y r e c o v e r f r o m publichealththreatsthroughc ollaborativeworkingiscriticalforprotectingandsecuringthe nation’shealth.

Goal 4:Create an environmentwhere every individuala n d s e c t o r o f s o c i e t y canplaytheirpartinachievingahealthyVietnam

Promoting society-wide health and wellbeing requires collective effort beyond any single government department or organization Achieving this goal depends on society's active involvement and engagement in health promotion activities, including individuals making positive lifestyle choices, community and local group initiatives, and policy and legislative changes at the highest levels of government.

Implementation

Healthy Vietnam, whilst guided by a clear vision, is very much outcomesdriven,withtargetedactionsgroupedundersixbroadthemes:

TheCabinetCommitteeonSocialPolicywilloverseethedeliveryofthisFramework The Health and Wellbeing Programme in the Department of Health hasresponsibility for strategic planning and co-ordination of the implementation of theFrameworkactions.

Detailed and more specific implementation plans for priority policy areas willalsobedeveloped.Implementationplanswillbesubjectedtohighlevelsofconsultationacross Government,healthandothersectors.Specifyingdirectresponsibleindividualsforeachactionwillbea n i m p o r t a n t c h a r a c t e r i s t i c o f Healthy Vietnamimplementationplans.

A key feature of Healthy Vietnam is its emphasis on research to ensure that policies, programs, and funding decisions are grounded in robust evidence on health determinants and effective practices The development of a comprehensive Healthy Vietnam research plan will provide access to high-quality, up-to-date data, scientific knowledge, and evaluation tools to support policy implementation and future development Implementing evidence-based health promotion policies ensures interventions align with international best practices, are cost-effective, and are integrated with service delivery for maximum impact The program will undergo rigorous monitoring and evaluation through an Outcomes Framework that defines key indicators for each of the four high-level goals Regular measurement of these indicators will enable ongoing assessment of progress and quantifiable improvements over time.

Healthy Vietnam's strategy is shaped by comprehensive feedback from government, health sectors, and society, emphasizing evidence-based practices and international experience to prioritize sustainable health investments It advocates for a broader, inclusive governance approach that involves all sectors of society, moving beyond traditional health services to encompass national and local authorities, industries, and the community The plan focuses on reallocating existing resources, accelerating ongoing initiatives, and fostering innovative programs to improve health outcomes It promotes effective collaboration between the health sector and other public services such as education, transportation, housing, agriculture, and environmental conservation through supportive mechanisms Additionally, it encourages private and voluntary sector participation via mutually beneficial partnerships to enhance health results The approach is outcome-driven, utilizing better evidence, monitoring, and evaluation to optimize resource use Achieving a healthier future requires strong government leadership, societal commitment, strategic planning, and consistent implementation, ultimately enabling Vietnamese people to make healthier choices within supportive, sustainable environments.

Vietnamisfacingseriouschallengeswithintheeconomy,societya n d t h e healthsystem.T hecurrenthealthstatusofpeoplelivinginVietnama n d t h e i r lifestyle trends are leading us toward a costly and unhealthy future A review of theliteraturerelatingtohealthtrendsandthewiderdeterminantsofhealth.

Health means everyone achieving their potential to enjoy complete physical, mental, and social wellbeing, which contributes significantly to societal health, quality of life, and overall development It is more than the absence of disease or disability; individual and national health directly impact the lived experiences of all people Wellbeing, an essential component of health, encompasses quality of life and influences factors throughout a person’s life, reflecting positive mental health where individuals can realize their abilities, cope with stresses, work productively, and contribute to their community Shifting the focus from merely preventing what can go wrong to promoting what makes lives go well is crucial for fostering overall health and wellbeing.

Many people in Vietnam and their families are impacted by chronic diseases and disabilities linked to poor diet, smoking, alcohol misuse, and physical inactivity The prevalence of these health issues varies across society and is heavily influenced by socio-economic factors such as education, employment, and housing conditions Chronic conditions like hypertension, coronary heart disease, stroke, and type-2 diabetes increase significantly with age, are more common among lower socio-economic groups, and tend to affect males more frequently By 2020, the number of adults suffering from chronic diseases in Vietnam was projected to rise by approximately 40%, with a greater impact on older populations.

Improving health is a fundamental economic investment, as evidence shows it directly boosts employment, earnings, productivity, and overall economic growth Investing in health leads to both short-term gains in GDP and long-term enhancements in human and physical capital, which increase per capita income Implementing targeted, cost-effective prevention programs across sectors is essential for Vietnam's economic recovery and can reduce future health costs associated with unaddressed health issues Building healthy generations of children ensures they reach their full potential and contributes to a resilient economy A healthy society benefits all sectors, with shared responsibility across government departments resulting in lower healthcare expenditure and greater workforce productivity and fiscal contributions.

Widerparticipationfromtheprivateandvoluntarysectorswillp r o d u c e e v e n m o r e effecti ve results Ireland’s economic recovery will be defined as much by the healthandwellbeingprofileofthepopulationasbycoreeconomictrendsorgrowth.

The rationalef o r t a k i n g o n t h i s s i g n i f i c a n t p r o g r a m m e o f w o r k i s c l e a r – b o t h in termsof healthcostsandp o t e n t i a l h e a l t h b e n e f i t s P r o v e n e c o n o m i c b e n e f i t s flowf r o m h a v i n g a h e a l t h y s o c i e t y P r e v e n t i o n a t t h e p o p u l a t i o n l e v e l r e s u l t s i n better value, increased productivity and improved quality of life.Unless we changecourse,healthcarewillbecomeunaffordableforsocietyandforthecountry.

The development of the Healthy Vietnam Framework emphasizes a strong commitment to evidence-based measures rooted in national and international best practices This was achieved through extensive national consultations and detailed analyses of health and wellbeing trends in Ireland and other countries The framework’s goals, strategies, structures, and principles are grounded in robust international and national evidence, ensuring that effective approaches to improving health and wellbeing are prioritized Key principles and proven strategies derived from research have been incorporated into the framework, reflecting a comprehensive effort to adopt only the most effective practices.

Successful health programs leverage advocacy and networking to unite partners and mobilize broad political and cultural support for equitable, sustainable, and accountable health improvements The health sector plays a crucial role in stewardship and advocacy, supporting other sectors in achieving health and well-being goals The Healthy Vietnam Framework, endorsed by all government departments, establishes structures ensuring clear direction, accountability, good governance, and collaborative working This governance framework enables rigorous monitoring and continuous evaluation of government-set objectives, with all partners actively engaged in planning, identifying shared indicators, benchmarking progress, and comparing outcomes with other countries.

Adopting a whole-system approach shifts the focus from individual lifestyles and single diseases to societal factors and environmental influences that shape our daily living environments, emphasizing the need for broad policy strategies Integrating health into all relevant policy areas such as environment, social, and economic policies ensures a comprehensive approach to public health For example, the Environmental Protection Agency's draft strategic plan highlights commitments to develop stronger methods for promoting environmental protection as a means to improve population health Implementing this approach requires intersectoral collaboration, which often presents political challenges but is essential for success Vietnam recognizes these challenges and actively seeks to address them through its strategic vision, goals, structures, and actions aimed at fostering health across sectors.

Effective partnerships with citizens and communities, supported by a broad network of public and private stakeholders, are crucial for gaining local insights into health and wellbeing Building strong collaborations at all levels fosters community support, drives grassroots action, and promotes sustainable community development Identifying partners across government, business, community, and family sectors ensures the successful implementation of mutually beneficial health and wellbeing programs.

Many health and wellbeing outcomes are significantly influenced by individual lifestyle choices, with the WHO attributing 60% of the disease burden in Europe to key risk factors such as hypertension, tobacco use, alcohol misuse, high cholesterol, overweight, low fruit and vegetable intake, and physical inactivity Promoting healthier choices requires empowering individuals and communities through education, skill development, and removing barriers to healthy living, all supported by targeted public health strategies The Healthy Vietnam initiative aims to raise awareness of the broader causes of ill health and implement inter-sectoral actions to encourage healthier lifestyles among the public Adopting a Life Course Approach, Healthy Vietnam emphasizes that health is a continuous journey influenced by factors from early childhood through older age, with key transitions like school entry, starting a family, or retirement offering critical opportunities for intervention through healthcare, education, and workplace programs Empowering people at every stage of life helps improve health outcomes and reduces disparities across socio-economic groups.

Early intervention initiatives targeting children and families significantly improve child development, reduce educational disadvantage, and promote healthier parenting, providing higher returns than later interventions Intervening before birth and during early childhood is the most effective strategy for reducing inequalities and enhancing health and wellbeing outcomes, as early life experiences influence the risk of developing age-related chronic diseases Factors beyond health and personal social services, including socio-economic, environmental, and social policies, play a crucial role in promoting positive and healthy ageing A truly systemic, lifelong approach to healthy ageing starts at birth, emphasizing the need to prioritize early intervention Achieving positive ageing requires targeted, multi-sectoral interventions focused on high-risk groups within the population Countries like Vietnam are adopting strategic approaches that leverage the synergies between health and wellbeing across generations To ensure sustainable success in improving health outcomes and reducing health inequalities, continuous measurement and evaluation are essential, involving the development of indicators, measurable targets, and formal reporting processes.

Vietnam needs a fundamental shift in its policy-making mindset to fully harness the potential of the Fourth Industrial Revolution According to the Vietnam Institute for Economic and Policy Research (VEPR), timely adaptation to digital advancements can enable Vietnam to bridge the development gap with other nations However, there are concerns that Vietnam still relies on outdated policies that hinder digital transformation, underscoring the need for a modernized policy framework to accelerate economic growth in the digital era.

“Since 2016, the country has spoken a lot about the advantages from the fourthindustrialrevolutionbut,afterfouryears,wedon’tseewhereitisinsucharevolution.”

Vietnam was in the initial stages of the revolution, which typically takes 50 to hundreds of years to mature The fourth industrial revolution, marked by digital transformation, aims to bridge social gaps, reduce labor burdens, and eliminate intermediaries to foster economic development The Ministry of Health has plans to integrate medical records of over 50 million people with their health insurance information, while the Ministry of Transport is working to connect records of 1.2 million vehicles This digital transformation represents Vietnam’s last chance to leverage modern technology for progress, though the process will take time as decision-makers and the public's understanding evolve.

Technologies such as health-monitoring devices, auto-administered therapy devices, and real-time health tracking tools can significantly reduce the costs associated with preventing and managing chronic illnesses With increased access to high-speed internet and smartphones, many patients now utilize mobile applications to manage their health needs, integrating these tools with telemedicine and telehealth through the medical Internet of Things (mIoT) mIoT plays a vital role in the digital transformation of healthcare by enabling new business models, improving work processes, enhancing productivity, controlling costs, and delivering better patient experiences This paper reviews the role of mIoT and big data in advancing healthcare fields.

Wearables and mobile apps are transforming healthcare by supporting fitness, health education, symptom tracking, and collaborative disease management Advanced platform analytics enhance data interpretation accuracy, reducing the time users spend analyzing information Leveraging insights from big data analysis will drive digital disruption across the healthcare industry, enabling real-time decision-making and more efficient business processes.

Mobiledevicesandapplicationsintohelthcare

We are entering the age of information, where knowledge and data are essential drivers of success This shift coincides with the rise of the customer-centric era, where understanding and fulfilling customer needs is more crucial than ever For example, Tomorrow exemplifies this transformation by directly connecting customers with the pharmaceutical industry, illustrating how modern business models prioritize personalized engagement and data-driven insights.

In this new age, devices and apps will be used to create a "health selfie" Forexample:

• The Myo, originally a motion controller for games, is now being used inorthopedicsf o r p a t i e n t s w h o n e e d t o e x e r c i s e a f t e r a f r a c t u r e W i t h t h e a i d o f t h e Myo,patientscanmonitortheirprogressanddoctorscanmeasuretheangleofmovement.

• The ZioPatchmeasuresheart rateand electrocardiogram(ECG)a n d i s t h e US FoodandDrugAdministrationapproved.

Where is pharma in all this turmoil? Interestingly, there are signs that pharma isreachingoutfromitstraditionalmedicine-centricapproach.

• Novartisisworkingwith Google(again)onsensortechnologies,suchast hesmartlens,andawearabledevicetomeasurebloodglucoselevels.

Sensorsc a n provide al o t ofinformation t o s u p p o r t pharma d e v e l o p m e n t , b u t i ti s p a r t i c u l a r l y i m p o r t a n t t o r e c r u i t t h e r i g h t p a t i e n t s f o r t h e r i g h t c l i n i c a l t r i a l s

Body sensors, originally designed for athletes and runners, are now rapidly entering the mainstream market, providing consumers and pharmaceutical companies with access to a wide range of health data These devices now measure essential vital signs such as pulse, blood pressure, ECG, and respiratory rate, along with advanced insights like inflammation levels and sleep patterns This expanding functionality enhances personalized health monitoring and paves the way for more proactive healthcare management.

Anumberofmobileappswhichsupportdevicehandlinghaveemerged,includingmyDarioan dSleepBotamongothers.TheHackingMedicineInstituterecentlyannouncedRANKEDHealth,apro gramtocriticallyevaluateandrankhealth-focusedapplicationsandconnecteddevices.

In the near future, we are expected to frequently check our health data on smartphones and smartwatches, surpassing the frequency of checking emails or messages Elderly individuals recovering at home will benefit from interconnected services that continuously stream health data to family members, telecare providers, and physicians This evolution in digital health monitoring aims to enhance real-time support and improve patient outcomes through seamless data sharing.

Medtronic has announced a strategic partnership with digital health app company Canary Health to serve as a reseller of its digital chronic disease management programs This collaboration aims to enhance patient care by providing access to Medtronic’s CDC-recognized diabetes management solutions through Canary Health's platform The partnership underscores Medtronic’s commitment to expanding digital health offerings for chronic disease management and improving health outcomes for patients.

The Prevention Program is designed to change behaviors in prediabetic individuals, focusing on effective lifestyle modifications The partnership extends beyond simply reselling Canary Health's digital tools, aiming to develop integrated solutions that utilize both companies' strengths Canary Health and Medtronic plan to create innovative offerings that leverage Medtronic's devices, services, and infrastructure alongside Canary Health's expertise in behavior change programs, design, and user engagement This collaborative approach aims to enhance prevention strategies and improve health outcomes for at-risk populations.

Medtronic was likely drawn to Canary Health because the company's digital tools are reimbursable, making them a viable option for healthcare providers and payers As digital health programs advance, payers are increasingly interested in innovative and proven solutions to reduce their costs associated with chronic diseases such as diabetes This alignment with value-based care and cost-efficiency makes Canary Health's offerings particularly attractive in the evolving digital health landscape.

According to the Centers for Disease Control and Prevention (CDC), structured lifestyle change programs like those developed by Canary Health, Omada Health, and Noom Health can reduce the risk of developing type 2 diabetes by 58%, and up to 71% for individuals over 60 The CDC emphasizes that these programs typically help participants lose 5% to 7% of their body weight through healthier eating and 150 minutes of physical activity weekly, leading to significant health benefits.

Giventhatdiabetesisanexpensive,chronicdisease,h o s p i t a l s , d o c t o r s , patients,a nd payers are equallykeent o t a m e t h i s e p i d e m i c I n o t h e r w o r d s , t h e move is helping to transform companies from simply providing care to the sick toactuallydeliveringhealthcare.

Bigdatainmedicalsystemmanagement

Wearable sensors generate vast amounts of health data, prompting various organizations to consolidate and control these data streams Microsoft’s HealthVault serves as a secure electronic health record (EHR) platform, while in the Netherlands, Radboud University Medical Center partnered with Philips and Salesforce on HereIsMyData, a patient-controlled health data repository Salesforce's role is particularly notable, as its platform powers Veeva, a leading CRM system in the pharmaceutical industry, positioning Salesforce to bridge the gap between patients' medical data and pharmaceutical companies—enhancing data accessibility and healthcare innovation.

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9(ICD9)andICD10codes.Amongthethingst h a t t h e d a t a a n a l y s i s shouldprovideisthe meanstocontinuouslyupdatetheannotationsb a s e d o n acquiredknowledge,whilekeepingth elocationofthedatainplace.

The Centers for Medicare & Medicaid Services (CMS) and private health insurers possess extensive billing data that can be leveraged to promote high-value care Hospitals are utilizing predictive artificial intelligence (AI) algorithms to identify patients at highest risk, aiming to reduce readmission rates by targeting these individuals based on thorough analysis of existing patient records.

Underlyingtheseandmanyotherpotentialuses,however,areaseriesoftechnology, legal and ethical challenges relating to, among other things, privacy,discrimination, intellectual property, tort, and informed consent, as well as researchandclinicalethics.

Leading IoTplatformsmust providesimple,powerfula p p l i c a t i o n a c c e s s t o IoTdevicesanddatatohelpdesignersra pidlycomposeanalyticsapplications,visualization dashboards and mIoT apps The following are 5 key capabilities thatleadingplatformsmustenable:

(1) Simple connectivity: A good IoT platform makes it easy to connect devicesandperformdevicemanagementfunctions,scaledt h r o u g h c l o u d - b a s e d s e r v i c e s , andtoapplyanalyticstogaininsightandachieveorganizational transformation.

(2) Easy device management: A thoughtful approach to device managementenablesimprovedassetavailability,increasedthroughput,minimizedunplan nedoutagesandreducedmaintenance costs.

Intelligent information ingestion transforms and stores IoT data efficiently by leveraging APIs that bridge the gap between data sources and the cloud This seamless integration enables the collection of data from diverse platforms, allowing for smooth data transfer and management Rich analytics are utilized to extract essential insights from the ingested data, facilitating informed decision-making and enhanced operational efficiency.

Gain valuable insights from large volumes of IoT data with informative analytics to optimize operations and make better decisions Utilize real-time analytics to monitor current conditions and respond promptly, ensuring operational efficiency Leverage cognitive analytics to analyze both structured and unstructured data, enabling a deeper understanding of situations, reasoning through options, and adapting as conditions evolve An intuitive dashboard simplifies data interpretation, making it easy to understand complex analytics at a glance.

Healthcare faces two main challenges: fiscal/policy issues and technological barriers In traditional fee-for-service models, practitioners are paid primarily through face-to-face patient encounters, which creates a bias against adopting technologies that facilitate non-face-to-face interactions Transitioning to value-based care and global risk-based payments incentivizes the use of innovative technologies that reduce unnecessary in-person visits In this new environment, face-to-face encounters are viewed as cost centers rather than profit centers, emphasizing positive health outcomes for populations.

A major technical barrier to achieving a seamless healthcare data ecosystem is the fragmented state of health data, primarily caused by legacy EHR systems that create institution-centered silos While efforts are underway to exchange individual records using standardized vocabularies and message formats, this approach alone does not resolve data fragmentation The next generation of health technology focuses on aggregating data from multiple sources, normalizing it into a consistent structure, and resolving data around unique patient and provider identifiers, enabling truly meaningful and comprehensive health data utilization.

The interoperability problem is eliminated as systems and institutions no longer need to build complex data bridges or translate data structures between proprietary systems Instead, they connect through a central standard API "plug," enabling seamless data aggregation When implemented effectively, this aggregated data forms the foundation for powerful AI technologies, which operate rapidly—similar to Google's real-time suggestions—by retrieving information from billions of records instantly Additionally, this approach offers the flexibility necessary for machine learning, allowing AI systems to function efficiently in real-time scenarios.

Newdigitalhealthconsultantgeneration

Integrated healthcare data—including EHR, payer, device, IoT, and patient survey responses—creates a comprehensive data foundation for AI insights AI excels at pattern recognition, comparing individual data patterns with similar cases to generate predictive recommendations This process mirrors clinicians practicing "clinical judgment," where they identify patterns in medical problems, medications, lab results, and personal histories, drawing on experience to inform decision-making.

Careers and digital health advisors can be trained to utilize AI-derived recommendations effectively by being easy-to-use and consumer-oriented, enabling them to connect with aggregated data and AI analytics engines These professionals can empower patients and reduce the demand burden on clinicians without replacing them, by helping to filter demand to those who truly need clinical attention They also play a vital role in providing patients with real-time, personalized guidance for common daily health concerns, enhancing the overall healthcare experience.

Policy reforms must prioritize incentivizing self-care and promoting healthy behaviors over encouraging in-office doctor visits to effectively advance Digital Health Advisors Additionally, reorganizing health data is crucial to empowering AI-driven solutions and fostering innovation in new healthcare applications and technologies While achieving this transformation will take time, the pathway toward a new generation of healthcare technology is clearly emerging.

ThemIoT is revolutionizing healthcare services by enabling people to manage their health more effectively through IoT devices, which provide reminders for appointments, monitor blood pressure, track calorie burn, and more One of the key advantages of IoT in healthcare is its remote health monitoring system, allowing patients to be observed and advised from anywhere, enhancing patient care Additionally, real-time location services facilitate doctors in tracking device locations efficiently, reducing time spent on logistical tasks With the rapid rise of smartphone usage, mobile health apps have become essential in improving communication between patients and healthcare providers through secure, convenient connections.

Digital Health Advisors and clinicians must collaborate effectively to implement IoT-enabled healthcare infrastructure, emphasizing the importance of proper training and feedback for successful deployment Traditional paper-based patient records are no longer viable due to limited accessibility and the risk of loss or corruption; electronic record systems on mobile devices and tablets offer secure, hassle-free management of health data Electronic health records ensure instant access to patient information with a simple tap, provided that security and privacy standards are strictly maintained.

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