Enterprise One English for the commercial world. Tiếng Anh trong thương mại 1 doc

Unit Two page 13 A new receptionist Company information.. Bob Jones Andrew Cheong TRAVEL SERVICES LONDON - file n [fail] 6 dung tài liệu, kẹp tài liệu - package n peckid3] gói hàng, th

Student’s Book & workbook Enterprise One

Tiéng Anh Trong Thuong Mai

English for the commercial world

Giới thiệu va Chú giải : LE THI LOAN

te

Student's Book & Workbook

Enterprise One

English for the Commercial World

TIENG ANH TRONG THUONG MAI

C J Moore & Judy West

Chú giải: LÊ THỊ LOAN

Giáo trình nâng cao kỹ năng giao tiếp tiếng Anh và

kiến thức thương mại dành cho sinh viên học sinh các

trường kinh tế, ngoại thương và thương mại

NHÀ XUẤT BẢN HẢI PHÒNG

Heinemann International

a division of Heinemann Publishers (Oxford) Ltd

Halley Court, Jordan Hill, Oxford OX2 8EJ

OXFORD LONDON EDINBURGH

MADRID ATHENS BOLOGNA PARIS

MELBOURNE SYDNEY AUCKLAND SINGAPORE TOKYO IBADAN NAIROBI HARARE GABORONE

In addition to this Students’ Book,

ENTERPRISE ONE comprises:

Phát hành tại Nhà sách Ngoại ngữ - Ngã ba Voi Phục

Thủ Lệ - Câu Giấy - Hà Nội

ĐT:04-7661006, 7640498, 9134778

Contents

Unit One page 4

A telex from Mr Green Agents Staff list Business cards

Telephone list

In the office File cards Choosing a tour

Unit Two page 13

A new receptionist Company information Post book

International time changes

Alison’s first day in the office Office rules Application forms

Checking tour bookings

Unit Three page 2!

At the airport Information about Meta!co Travel labels Price list

At the hotel Photocopiers Choosing from a catalogue

Unit Four page 29

An appointment Checking the stationery stock

Re-ordering Greeting visitors

Atlunch Company organisation Allocating new office equipment

Unit Five page 37

Working late Time sheete Filling in forms Calendar of events

Anurgent job Sending urgent parcels and documents Calculating

postage costs

Dnit Six page 45

A meeting in Paris A chairman’s report Travellers cheques

Currency and commodity movements

A businesslunch Getting a loan Choosing a photocopier

Unit Seven page 53

A change of plan Today's post Expenses claims A weather table

An unexpected trip A notice board Country profile: Brazil

Choosing clothing for trevel

Unit Bight page 67

Arriving ina new country Finding a hotel room Hotel registration Acanference programme

In the Convention lounge Facts and figures Free time in Rio: deciding what to do

Unit Nine page 69

A pay rise Memos Payslips and cheques Bar graphs of earnings

A telephone call from Paris Using the telephone Writing business letters A questionnaire

Unit Ten page 77

Aninterview Notes about travel Staff holidays Percentages and

pie-charts

In Mr Benson’s office Follow-up to a trip A report Choosing

business subjects

Summary of Grammar and New Language page 85

Vocabulary list page 95

A telex from Mr Green

— It's a telex from

CHANGE OF PLAN ARRIVED SUN HOTEL

FEETING TODAY WITH AHMED ALI~

- telex (n) [teleks} máy tê-lếch

- attn (abbr) for the attention 9ƒ (n) _ ƒÐ:Ôe o†en/n ev] sự gửi cho

~ tochange (v) [tu: Ueind3] thay déi

1 telephone 2 letter 3 package 4 map

2 Who's this?

It's giog theagentin | He's the agent in New York She's the agent in Tokyo

Bob Jones Andrew Cheong

TRAVEL SERVICES LONDON

- file (n) [fail] 6 dung tài liệu, kẹp tài liệu

- package (n) (peckid3] gói hàng, thùng hàng

- travel service (n) [treevl 0.vis] dich vu du lich

lam rm [am not I'm not

You are You're You are not You aren’!

He is He’s He is not He isn't

She is She's She is not She isn't

It is Tes Ít is not ]tisn't

EL SERVICES LIMITED

Mr Benson is the Managing Director

Mr Hudd is the Accountant

Mr Blake is a manager

He’s the Saies Manager

@® Read and complete

1 Mrs Bardis manager She's Tours Manager manngang DIFECTON

2 Mr Huddis Accountant vir R Benson Tours Wanaset

3 Miss Atkinson is | secretary mrs A Sard Salew Mansge

4 Mr Blak r al @ wr E.G Blais wr F-D- Huad ACEOUNTARE nụ gọt personnel Superv

5 RoaePimm “aR PLR Sales ExecHtive

6 Miss Dunn Mr no Green tngọn — S€EF€tAEY ˆ € ecery

kiae H Duan thee

1 Is Mrs Bard a manager? Yes, she is

2 Is Mr Hudd a manager? No, he isn't the Accountant

3 Is Mr Benson the Manaying Director? Yes

Now ask and answer questions about:

Miss Atkinson; Ms Pimm: Miss Dunn; Mr Blake

fIIIIENHINIIIHINTHIIHHIIRIIIIHIHIHHINIHHIIEH

Look at A Write about Travel Services staff

@ Ask each other

Hello, What's your name?

Hello My name is

student

Areyoua manager ?

typist Yes, lam = My name is What's your

No, m not ma = Mrs Bard name?

1IÏIIIIIIIIIHIN(IWIIHIIIIHIIIIIIUIIIHIHIHIITINIHIIIIEN

- managing director (n) [menid3m direkta J giám đốc điều hành

- accountant (n) (okauntant} nhân viên kế toán

- personnel supervisor (n) ƒ,pô:sô ncl Su;pevaize} giám sát nhân sự

- Staff list (n) [sta:f list} danh sách cần bộ

- clerk (n) [kla:k] thu ky

6

Lesson 3 | UNIT ONE|

John Greet xay EknCUVv€

4S TRAVEL SERVICES LIMITED

Mr Benson is the Managing

Director of Travel Services; London

Mr Green is the Sales Executive of Travel Services, London Dawid P Biqys

Paula Goretti is the Training Supervisor of Interco, Rome se,

Ahmed AÌi is the

Alan P Mason is the

@ Look at the cards in v

Copy and complete in capitals

Name Initials Company City

Reason 2 Travet Services London

- to spell (v) [tu: spel] đánh vần

- sale executive (n) fig'zekjutiv] diéu hanh kinh doanh

- accounts (n) fo'kaunt) b6 phan ké todr

- mitial (n) [int >! chữ đầu (của họ, tên)

- Vice president (abbr): VP (n) ['vais/prezident] phó chủ tịch

UNIT ONE Lesson 4

@ Read, say and remember

Mr R Bengon

Bard is in Room 4 Her Mrs A Bard 3 650 (say 6~5S-oh)

extension number 1s 645 Mr E.G Blake : 645

Mr Ƒ.D Hudd 4 631

Look at the telephone list Ms R Pimm 604

Talk about: Mr Blake: Mr Mr J Green 6 627

Hudd: Rose Pimm; Mr Green Mr L John 7 610

@ Listen and answer

1 Is Mr Green in Room 9? No he isn't He’s in Room 7

2 Is Ms Pimm in Room 1? Vo she isn’t She’s in Room 6

3 Is Mr Hudd in Roorn 2? ¬

4 Is Mrs Bard in Room 37

§ Is Len Johnson in Room 4?

Drill Two

1 Is Mr Benson in Room 3? Yes heus and his extension number 15 650

2 Is Mrs Bard in Room 5? Yes, she ts, and her extension number 13 645

3 Is Mr Blake in Room 12

4 1s Mr Hudd in Room 4° _

5 Is Ms Pimm in Room §? S IIHHHIIHIHIIHIHHIIHITHIIHHHHIHHIHHHIUIIIN E

6 Is Mr Green in Ruom 7? = REMEMBER - =

= MrBenson his room = Drill Three = =

Copy and complete this table = 2) =

Initials | Exe no = oe | =

RB Who is RB? = Mrs Bard her room =

- extension number (n) [iks'ten/n 'nAmbe] số máy phụ, số máy nhánh

- telephone list (n) [telifoun list] danh sach dién thoai

- to drill (v) [tu: dril] luyện tập

- to talk (V) [tu: t2:kJ nói, nói về

Where's the telex

| See from Mr Green?

i ctl l 1%

It's onthe desk, Mrs Bard

Hes in the Sun Hotel

Where's that?

Where’s Mr Green? He's in the Sun Hotel

Where's the Sun Hotel? [?'s in Cairo

Where's the lerter? It’s -

Where's Miss Dunn? She’s

Where's Cairo? [t’s

Where's the map? It’s gn the wall,

Where's the file? It’s gn the shelf

Where's the telephone? It’s

Where's the telex? It’s

Where's the room number’? It's

It’s on

1 letter 2 telephone

¬

room 7 chair office

- in the office [in de ">fis] trong van phong

- letter envelop (n) [Tete in’velop] phong bi thu

- telephone desk (n) [telifoun desk] ban dién thoai

~ pen drawer (1) [pen đr2:} ngan kéo dung but

- shelf (n) [/elff kệ sách, giá sách

UNIT ONE Lesson 6

@ Read, say and remember

eleven tt sixteen 16 one secretary two secretaries twelve 12 seventeen 17 one typist two typists

thirteen 13 eighteen 18 one employee two employees

fourteen 14 nineteen 19 one office two offices

fifteen 15 twenty 20 one address two addresses

© Read

Mr Benson is the Managing Director of Travel Services

Travel Services is a small company The head office 13 in London

The address ia 13, Bolton Streec London WC2 4AX The telephone

number is 011-636-4511 The number of employees is about fifteen

[s it true? Say ‘yes’ or ‘no’

1 Mr Benson is the Managing Director of Travel

Services (YES)NO

2 The head office is in Oxford YES/NO

3 The telephone number is 01-636-4511 YES/NO TRAVEL =—~

SERVICES _

4 The postcode is WC14AX YES/NO a

5 The address is 3, Bolton Street YES/NO

6 The number of employees is about fifteen YES/NO

Addres5* "GI- 636-451 WIIIIHIRIIIHNIIIIRIIfIIHIIEIfIIIIWIIHIEHH(IINII(IIILI( II

city? = =

wor 44x = astreet an office =

No of emp = acompany an extension number =

- employee (n) Limplor't:) người Ìao động, người lầm

- head office (n) [hed 50s} văn phòng chính

- postcade (n) [‘poustkoud] mã thư tín

- address (n) fodres] dia chi

10

Language Focus ~ UNIT ONE

I am I'm Pm not Days of the week

you are you're you aren't

he/she/it | is not he's/she'sitt’s itisn’t Monday Friday

we we're we aren't Tuesday Saturday

you are you're you aren’t Wednesday Sunday

they they re they aren't Thursday

1 Make questions Make plurals

1 New York/in the USA 1 initial initials

fs New York in the USA? 2 city

2 WC14AX/a postcode 3 envelope

3 this/your telephone number 4 desk

4 Rose Pimm/a secretary 5 telephone

5 Mr Green/in Rome 6 room

6 we/in Rome 7 street

8 they/Travel Services 9 package

2 Make questions with Where? ie ey

Your chair is in room 8

She’s in the street

The head office is in Bahrain

The pens are in my drawer

The names are in the file

His card is on the desk

The number ig on the telephone

oxraauab

3 Make questions with Wh-?

1 The agent is here (Who?)

Who ts here?

2 The telex is on your desk (What?)

3 The director isn’t in his office (Who?)

4 The postcode isn't on the envelope (What?)

5 Mrs Bard is the Tours Manager (Who?)

4 Make sentences with pronouns

1 The head office is in London

It1s in London

Miss Atkinson isn’t a manager

The secretaries are in Room 7

His initials are on the file

Mr Blake and [ are managers

The address isn't on the envelope

Ahmed Ali is the manager

Ms Pimm and you are in Personnel

7 Stress typist addréss

package „ z; extension telephone accountant manager

⁄ supervisor secretary

Travel Services

Tours

Look at all the information =

ONLY £950

Plan your own tour Choose from ninecities My tour of Europe

DAY 1 MON @malern

DẠY 2TUES a©

DAY 3WED Panes

DAY 4THURS Mesenechr DAY 5FRI Geasena

DAY 6SAT

DAY 7SUN DAY 8MON DAY 9TUES

© Decide

Plan your tour

Copy and complete the table

Where is your tour on Day 6?

Where is your tour on Day 10?

@ Ask each other

Where is your tour on Day 8?

My tour is in Vienna

Where is your tour on Day 13?

X

- interaction (n) {,intor'ek/n] Su tuong tác ~ to plan (v) /tu: pln] lap ké hoach, dat ké hoach

-tochoose (v) tu: Yu-z? chọn lựachọn -own(adj) /øunj của mình, của chính mình

- information (n) //„⁄2/me/n/ thông tin

12

executive He's ¡ Hesour |

in Cairo at the accountant,

moment This

is his desk

© Study

Alison isthe new receptionist Frank Huddisthe accountant ‘Travel Services is a company She is eighteen This is her This is his calculator, This is its letterhead

first job

TRAVEL SERVICES LIMITEC

43 Bolton Street, London, WC2 4Ax Fel: 041-636-4511 Telex: 293111

Registered in England No 109752

Directors: R Benson P.D, Benson M.WIls

IIIIILIHHHHIHIHIHLHIIIIIIIIHIIIIIIIIITIUL REMEMBER

Isthismy ? her their

No, it tant TIMIHIIIIINIIIINHIUIHIIIIIIIHIIIIIILIIL

- receptionist (n) frisep/onist ] nhân viên lễ tân

~ sales assistant (n) (seil a'sistont] trợ lý kinh doanh

~ at the moment /@Lừ imoumntj lúc này

- calculator (n) [kelkjuleite] máy tính

~ letterhead(n) [tehed } phần in đầu giấy viết thư (tên, địa chỉ )

- notepad (n) fnoutpzed] tập giấy dùng để ghi chép +8

UNIT TWO Lesson 2

You } have They`ve You ì have not You } haven't

They They They

© Study To Alison Wells _ memo |

From Feraonnel Supervisor memo

re

Welcome to your new Job! Tra:

Services is a small company Tt has

offices in London and Oxford In London

we have about fifteen eaployees We have two departments: TOURS and SALES The

coavany hae agents in many countries,

© Ask and answer

1 Has the company got an office in Oxford? Yes, it has

2 Has the company got an office in Birmingham? No, it hasn’t

3 Hag it got agents in many countries? Yes, _

4 Has it got about twenty employees in London? No,

Ithaa

5 Hasitgot departments? Yes/no

@Write

Look at A Write about Travel Services

® Ask each other

- welcome to (inter) ['welkom] hoan nghênh, chào đón

- đepartment (n) [dipa-tmont] phong, ban

- memo (n) (memo pad) [‘memou} sé ghi nhé

Ist first 5th fifth 7th seventh

2nd second 6th sixth 8th eighth

4th fourth (Oth tenth

© Copy and complete

@ Ask and answer

1 What's the first name inthe post book? Bard #

Fillin the post book,

Put in alphabetical order

= to fill (v) [ tu: fil] dién, dién vao (đơn từ)

~ đestination (n) /,desti nen} nơi đến, điểm đến

- post book (n) fpoust buk} số ghi chép lượng văn thư

- order (n) f2:de} thứ tự

15

UNIT TWO Lesson 4

@ Read, say and remember

1 What time is it in London?

It’s one o'clock

What time is it in Tokyo?

What time is it in Singapore?

What time is itin Bahrain?

What time is it in Egypt?

What time is it in Luxembourg?

1 What time is it in London?

I's eleven o'clock in the morning

2 What time is it in Cairo? LONDON 11.00 am

I¢s one o'clock in the afternoon CAIRO 1,00 pm

3 What time is it in Bahrain? BAHRAIN 2.00 pm

4 What time is it in New York? NEW YORK 8.00 am

5 What time is it in Caracas? CARACAS 7.00 am

6 What time ia it in Mexico? ATHENG 200 am

a.m = in the morning p.m = in the afternoon/

GMT is London time

What time is it in Toronto? LONDON (GMT)

Iés GMT minus five Toronto = GMT -05.00 (minus five)

Cairo +072.00 (plus two) What time is it in Cairo? Mexico —06.00

It's GMT plus two Tokyo +09.00

Lesson 5

Chair, please, Len :

By the way, Alison personnel number, | haven't got a

© Study Mr Huda,

Please arrive on time Please don't leave early

Please be tidy Please don't smoke in the office

Please make tea and coffee in Please don't cook food in the

the kitchen office

Listen to the teacher

Follow the instruction

Draw or write

- to excuse (v) fiuikskuz} xinlỗi

- to find (v) [tu: faind] tim, tim kiém -

- kitchen (n) [kiƯin} bếp

- food (n) [fu:d] đồ ăn, thức ăn, món ăn

~ rule (n) [ru:l] nguyên tắc, luật lệ

47

© Read

Alison is eighteen This is her first job She is the new receptionist at Travel Services Her typing is

good (60 words per minute) She has a typing certificate She also has certificates in French and

Spanish She has a driving licence

Age t8 First job GENO Other languages

Keren, Spanish

Typing spead-

OO Am

APPLICATION FORM for Receptionist Name

3 Her typing ia good

© Copy and complete

Here ia a letter from Alison to Travel Services

YES(VO) 4 She is the new receptionist

2 She hasn’t got a driving licence YES/NO

§ This is her third job

certificates in French and Please send 2e information about

YES/NO YES/NO

§ She has got a certificate in Italian YES/NO

đơn xin việc

việc làm, công việc

tốc độ đánh máy

Language Focus UNIT TWO

Make sentences with possessives 4 Write these sums in full

1 Alison has got a desk 1 144+7=21

It’s her desk Fourteen plus seven equals twenty-on

2 Mr Blake has got a notepad 2 11-5=6

3 The employees have got a kitchen, 3 25 + 13 = 48 + plus

4 The company has got offices 4 68- 12 =öl — minus

5 You and Jill have got jobs 5 44 + 22 = 66 = equals

6 The Tours Department has got a manager 6 79~32=

7 The receptionist has got a post book 8 36+53 =

8 You have got an assistant 5 Make sentences

(He )

1 January

January is the first month of the

Make questions and answers from Y fi fthe year

3 August

1 Has Alison got a desk? 4 July

Yes, she has 5 February

6 June

2 7 September

6 Pronunciation Make words

i, ; {- ao -} [-ø-] [-u: -]

1 Paper for typing is typing paper post book rule

2 Anexecutive from Sales isa Rome room food

sales executive telephone cook afternoon

hote) good Kuwait

3 The department for tours is the

5 The rd fo ager of a betel Ba nấtepad tÝpewriter department

; vn pencil alphabet receptionist

T Asupervisor of staffiga thirt „ aasiatant

8 Anemployee ofa company laa ¥ thirtéen

- sum (1) [sAm] bailodnsdhoc -minus (prep) /mamasj dấuưừ() -

- possessive (adj) /pa'zesiv] so hitu - equal (adj) [i:kwol] bang, ngang bang

- plus (prep) {plAs] aucong(+) -alphabet(n) — f“e/fobit] bang chit cdi

19

ROLE PLAY (two students)

Student A Lookat the telex

You are in the London office

The telex is from New York

Ask Student B:

‘Have we got one place on the UK tour in May?’

“Have we got places 7

Student B You are in the tours department

Look at the UK tour bookings

Answer Sindent A:

Yes, we have We've got places

* The tour is full

No, we haven't We've got places

289937 NENBIZ

MARCH-NOVEMBER

20/6/85 MAX BOOKED

MAY 55 50 5 y

JUNE 85D 50 l8 OMe” JULY

JULY 60 50 10 SIX - AUGUST

AUGUST 60 58 2 THO - serrenset

SEPTEMBER _50 45 5 EIGHT - OCTO

OCTOBER 45 45 0 ELEVEN - NOVEMBER

NOVEMBER 45 25 20 PLEASE TELEX REPLY

So0king Clerk Please corract booking sheet every day THANKS

30/6/85 RON

ATTN BLAKE w PLEASE

Trợ, 4 goo HOURS TUESDAY ATH HEATHRO

prease meet MR ALE

THANKS - This telex is from Mr Green in Cairo

en Read the message

GREEN -

| a@a ra Hor?

⁄

- role play (n) froulplei SỰ sắm vai

- place (n) [pleis] noi chén, dia diém

- full (adj) [ful] day, đầy đủ, trọn ven

- 10 book (v) [tu: buk] dat vé, mua vé

- message (n) ['mesid3] tin nhãn, thông báo

Mr Blake meets Mr Ali at London Airport

Mr Blake: Excuse me, are you Mr Ali?

Mr Ali: Yes, 1 am Are you from Travel Services? >

Mr Blake: That’s right I'm Edward Blake, the sales manager

Welcome to London

Are those your suitcases over there?

Mr Ali: No, these are my suitcases here

Mr Blake: 1s this your first visit to London?

Mr Ali: No, 1 come to London every year This is my eleventh

visit, in fact!

This is the way out

What's that over there?

It’s the new terminal

This is my

car

Mr Blake: What are these?

Mr Ali: They're files about our project Please

study the information

© Tell each other

Talk about the office ff

1 This is the in-tray That's the out-tray 2, These are the customer Those are the agent

- airport (n) feapo.t} sân bay, phi trường

~ Suitcase (n) (Su:tkeis} cai va li

- way out (n) [‘wei aut] lối ra

- terminal (n) [to:minl] nhà ga, đón khách ở sân bay

- in tray (n) [intrei] khay đựng công văn đến

- out tray (n) faut'trei] khav đưng công văn đi 21

UNIT THREE Jesson 2

Grammar summary

Present tense Question Short answer

I rrive He arrives you Yea, { YOU a

METALCO is a company in Birmingham The company makes metal} products It imports steel from

Europe [¢ exports its products to Africa and South America It sells a small number of products Í in

the UK

@ Ask and answer

1 Dces Metaico make metal products?

9Š BÌas astic products?

6 buy steel from Europe?

7 gell products in South America?

8 4small number of products in the UK?

@ Read and complete

Use these words: arrive leave sit use eat work

LenJohnaon for Travel Services He isa sales assistant He at 0900 inthe morning He

at his desk all cay He the telephone He doesn’t go out for lunch He .asandwich He the office at five in the evening

© Write

Look at C Write about your day at work

@ Ask each other

What do you do? Doyou ?

Iwork Yes, Ido

No, I don’t

- metal products (n) [‘met! prodekts] san phẩm kim loại

- to import (v) ftus'impo:t] nhập khẩu

- steel (n) [stil] thép

- to export (v) [tu: ‘ekspo-t] xuất khẩu

- plastic (n/adj) [plestik] nhựa, làm bang nhựa

- sandwich (n) %senwid3j bánh xãng-úych

22

@ Study

Look at the cases They’ve got labels

Look at the labels They’ve got the letters LHR

What does LHR mean?

It means LONDON HEATHROW

It’s the name of the airport

It’s the destination

Look at the list LONOON HEATHROW LHR

Repeat the name of the airport PARIS CHARLES DE GAULLE COG

Say the letters of the abbreviation NEW YORK JOHN F KENNEDY JFK

AMSTERDAM SCHIPOL SCH ROM ROM

@ Ask and answer come CAI

1 What does R-O-M mean?

It means Rome airport 4 What does S-C-H mean?

2 What does L-H-R mean? 5 What does J-F-K mean?

3 What does C-D-G mean? 6 What does C-A-I mean?

@ Copy and complete

John Green is on Flight MS229 The flight goes from Cairo to Paris su

This ia the label on his cases ‘

Draw four Labels in your book

Fill in labels for these passengers

1 Linda Black ia on Flight GF104 from London to New York

2 Bob Lang ia on Flight BA291 from Rome to Amsterdam

3 Sue Peters is on Flight BA678 from Paris to Cairo

4 Bill Henderaon is on Flight AF412 from Paris to London

@ Ask each other

Who's the first passenger?

The first passenger ia Linda Black

Her flight number is GF104

The flight goes from London to New York

-case(n) /ke¡s} trường hợp, tình huống - abbreviation (n) fo, bri:vi'ei/n] chữ viết tắt

-label(n) = /Yerb/? — nhãn, nhãn hiệu - flight (n) [fait] chuyén bay

- \o mean (V) ftv; min] nghĩa là có nghĩa là - passenger (n) /‘presind3a] hành khách

23

UNIT THREE Lesson 4

@ Read, say and remember :

100 Say ‘a hundred’ or’ one hundred’

200 Say ‘two hundred’

325 Sav ‘three hundred and twenty-five

650 Say ‘six hundred and fifty’ PRICE LIST

een Sun 2 weeks

2 One week at the Red Sea Hotel costs £2350 How much does one week cost? Please file

3 One week at the Globe Hotel costs £250 How much does one week cost? the price list,

4 One week at the Pyramid Hotel costs £150 How much does one week cost? Alison

5 One week at the Sphinx Hotel costs £100 How much does one week cost?

Drill Two

Listen to the question Look at the price list Answer the question

1 How much does one week coat at the Pyramid Hotel?

One week coste £150

2 How much do two weeks cost at the Red Sea Hotel?

Two weeks cost £600

3 How much doea one week cost at the Globe Hotel?

4 How much do two weeks cost at the Sphinx Hotel?

5 How much does one week cost at the Red Sea Hotel?

6 How much do two weeks cost at the Sun Hotel?

, * means che Drill Three ‘one star’ cheop

Tell me about the Pyramid Hotel ‘ewe atar’ means average

Well, it's a ‘two star’ hotel ex In the

What does that mean? 'threestar' ”? cee agent file

It means ‘average’ mag ‘four star’ ROR means very expensive

Tell me about the Hotel

-price(n) /pra¡s} giá, giá cả - cheap (adj) [Vip] rẺ

-list(n) /#s(?ÿ Z danh sách - expensive (adj) fIkspensiv} dat

- to cost (Vv) /tu: kost] tri gid, giá - average (adj) /Zevarrd3/ trung bình

-to file (v) [fail] lưu vào hồ sơ

24

.® Listen

Atthe hotel

Mr Alvis in London He arrives at his hotel

Receptionist: Here's your key, Mr Ali

Your room number is 105

Mr Ali; {don't wanta noisy room

I'd like a quiet room please

Recepttenis: Don't worry It’s a very quiet room

MrAli Good,

Receptionist: Do you want breakfast in your room?

MrAli: Yes, please I'd like a Continental

breakfast Receptionist: What time?

Mr Ali: Ateight o'clock please

© Study

Mr Aliis in his room

He wants a telephone number, He rings the operator on 02

@ Read and complete

Look at B

1 MrAli wants a taxi He rings -on

2 Mr Ali wants a clean shirt He rings on

3 Mr Ali wantsa snack in his room He rings on

© ROLE PLAY (two students)

Student A You are a hotel guest Ring 04

Student B Answer the telephone

Hello, this is room 106 I'd like

a snack in my room, please

Yes, sir What do you want?

&

Look at the menu Choose a snack and a drink

- noisy (adj) [n2izi] ồn ào

~ quiet (adj) [kwait] yên tĩnh

- continental breakfast (n) /kontinent! ‘brekfest] bữa điểm tâm gồm có cà phê,

bánh mì và mứt

- to ring (v) [tu: rin] gọi điện thoại, rung chuông

- operator (n) [2percito ] người trực tổng đài điện thoại

~ beefburger (n) [bi:fbo:ga] thịt bò băm viên 25

UNIT THREE Lesson 6

@ Read

A photocopier is an expensive machine Some photocopiers are

very large and very expensive

A photocopier makes fast copies It makes copies of

letters, forms or documents Some machines make ten

copies per minute Fast machines make fifty or sixty

copies per minute

A photocopier is very useful in the office

It is true? Say ‘yes’ or ‘no’,

1 Photocopiers are cheap YES(O)

2 Some photocopiers are very expensive YES/NO

3 A photocopier makes copies YES/NO

4 Some machines make two copies per minute YES/NO

§ A photocopier is not very useful in the office YES/NO

© Tell each other

Talk about these machines

Use the words in the list

cheap expensive small ‘large quiet noisy

ACALCULATOR A DICTATING MACHINE AN ADDING MACHINE

@ Write Write about one of the machines

- machine (n) [meYi-n] máy móc, máy

- document (n) Ƒd2kjumant} tài liệu, văn kiện

- useful (adj) [ju:sfl] hữu ich

- dictating machine (n) [dik'tertin moVin] may ghi diéu loc

- adding-machine [edinme Sin] máy cộng

26

Language Focus UNIT THREE

1 Make negatives 8 Pronunciation

1 Our company imports from Europe (-1:-) [-1 -)

Our company doesn’t import from Europe

2 He sells photocopiers week drink

3 We eat breakfast at eight eat import

4 They file the papers machine sit

5 She rings every day cheap ting

7 You make plastic products

8 The photocopier works fast 6 Stress

2 Make questions and answers from product machine

3 Make correct sentences photooopier

1 The flight/leave from Heathrow destiniti

The flight leaves from Heathrow abbreviation

2 They/export machines

3 She/drink orange juice

4 That coompany/make calculators

5 Those initials/mean London time

6 The customer/want grey files

7 The secretary/go at five

8 My assistant/do the filing

9 The poet/come in the morning

4 Add the adjective

1 It's a calculator (cheap)

Is a cheap calculator

2 Doyou want a drink? (hot)

3 I'd like a room (quiet)

4 Please file these letters (old)

5 He's a customer (new)

6 The suitcase is there (grey)

7 Thoge labels are here (blue)

8 We sell products (metal)

- to work (v) [tu: wa:k ] làm, lam việc

> orange juice (n) [orind3 d3u:s] nước cam

- customer (n) [‘kAstoma] khach hang

- post (n) fpoustj thư, bưu kiện

27

5 DIGITAL ALARM CLOCK 8

+ Ấy nzm CL3780P E199 %x39x5m RB1398C £2450 FT RUN

@Compleell trem You have £70

What do you need on a business trip?

Give the Alarm clock/rad¡o Choose some items from the catalogue

reference Make a list Add up the prices

Hambers Watch

for these pen

Radio/cassette What do you want from the catalogue?

Digital atarm clock

-catalog(n) /&a/agj bản liệt kê muc luc - watch (n) [wot] déng hé deo tay a

-reference —/‘referens số tham khảo, - dictaphone(n) /đ//øfun7 mấy ghi tiếng

number(n) + ‘nAmbaj sốtham chiếu wee Ty ~ item (n) ‘aitom, khoản, mục

- pocket mini ([prkit mini máy ảnh bỏ túi (atom)

camera (n) ‘keemoro] ~ alarm clock (n) /ø#øzm/2&j đồng hồ báo thức

28

Alison rings Mr Blake

Mr Ali comes to the office

ernoon, sir

Good afternoon I have an appointment with

Mr Blake My name is Ahmed Ali

Ah yes, your appointment is at 4.15

wait a moment, please, Mr Ali?

Blake: Now, Mr Ali, what's on the agenda?

Ali Well, Mr Blake, I really want to talk about money We

need finance for our new hotel in Egypt We need your

investment You've got all the information Can you

Blake: I'msorry, Mr Ali, I can't Of course we want to invest

‘The problem is we need money from Paris for this

project

Ali: Isn't John Green in Paris now?

Blake: Yes, he's got a meeting with Jacques Duclos

Ali; And is Mr Duclos interested?

Blake: [don’t know, Mr Ali, I don’t know Can you possibly

wait a few days?

@ Study Making and answering requests

ari ou Please „ Yes, of course

wait a moment? 4

fill in this form? ! Teen got tite

make four copies? No, I'msorry | He's out today

answer the telephone? | He’son the phone

ring Mr Banks of Stilco? | She's vesy busy

@ Ask each other

Make and answer requests

- of course (expr) [ov ko:s] tat nhién, di nhién

- agenda (n) [e'd3ende] chuong trinh nghi su

- finance (n) [‘fainens] tai chinh

~ investment (n) [in'vestment] sự đầu tư, vốn đầu tư

- decision (n) {di’si3n} sự quyết định

- to be interested in [tu: bi: ‘intristid in] thich, quan tam dén 29

some tea any tea

— negative

PLURAL some files Dens any pens any files h NO PLURAL

⁄ Alison,can you

© Study some/any / check the stationery,

We need some red pens

We don't need any pencils

We've got some t} aper $

We haven't got any ing Fa paper

Can you please make some coffee?

Don’t make any tea

Td like some breakfast

Idon’t want any breakfast

© Tell each other

Check the stationery, please

We need some

We don’t need any

We've got some

We haven't got any

© Write

Write a memo about the stationery

- countable (adj) [‘kauntobl] có thể đếm được

- singular (adj) [SingJule] thuộc số ít -

~ plural (adj) [pluerel] thuộc số nhiều

- typing paper (n) [‘taipin peipo] giấy đánh máy

- carbon paper (n) [ka:ben ‘peipe] giấy than, giấy cac-bon

- stationery (n) [‘steifonri] văn phòng phẩm

- to check (v) [tu: tek] kiém tra

cata1ogue - CATALOGUE Supplies, &

Utfice stationery Ltd < TEM

REFERENCE

BAO 4, Rass fea lue BR 406 t1 a Packet of 19 5 BẾP Bororipo B

© Copy and complete

Copy the order form Fill in the form

Oh, order five

boxes of red pens,

fifteen boxesof

‘Staples anda

dozen boxes of drawing pins

TH 'Write Mr Blake's memo again Give the quantities of the items

'stei him dập giấy

~ staple (n) fstein] gt lpgây ae

awing-pi 'dr2:inpủ đỉnh rệp, định ấn (để đính giấy vẽ

~ drawing-pin (n) [dr2:inpin} vào bàn vế)

i ‘Deli i kep gidy

- paper clip (n) [peipoklip] Ệ -

- value (n) [‘vaelju:] gid —

- description (n) [dis'krip/n] hang, loai a4

© Listen and answer

You are a receptionist

Drill One Greeting a visitor

AA yes Your appointment 1s at 9.15,

2 My name is Mr Sutton | have an appointment with Mr Benaon

Ah yes Your appointment

Pm sorry He’s busy then Yes, that’s fine What name is it please?

- diary (n) {datart] số nhật ký, lịch ghi nhớ

+ greeting (n) [gri:ttin J loi chao hỏi ai

~ busy (adj) [dizi] bận, bận rộn

Lesson 5 NIT FOUR

© Listen

Atlunch Alison is in a cafe It’s lunchtime She is with Jill Atkinson

Jill works for Travel Services, too She is a secretary

Jill: How's the new job, Alison?

Alison: Well, I’m terribly busy Every day L

meet lots of peaple

But I do lots of typing and filing, too

Jill: Don't you like being a receptionist?

Alison: Oh, enjoy meeting people And [ like

answering the phone But [ hate typing And I can't stand filing

Jill: Youcan go to college, you know

Why don’t you study for a year?

Alison: What do you mean?

dill: Imean, you can do a course in business

studies After a year, you geta certificate Then you can apply for lots

© Study Talking about likes and dislikes

Alison enjoys meeting people She likes answering the phone She

likes studying

Alison doesn’t like typing She hates typing She can't stand filing

@ Ask each other

- cafe (n) [keefei] tiém ca phé, quan an

~ college (n) [&k21id3) trường đại học

- to apply (for) (v) [tu: oplai] áp dụng, xin (việc)

~ prospectus (n) [pros'pektos] tờ quảng cáo, tờ rao hàng

- can’t stand {ko:nt steend] không chịu nổi

33

SALES DEPT

Manager: & Blake

Executive: J Green Assistant: i Secretary: 1

There are two main departments in the company: Sales and Tours

There are also two smal) sections: Personnel and Accounts

The Sales Manager is Mr Blake There are four people in the

department There are three men and one woman There isn’t a

copy typist at the moment, but there is a secretary

@ Ask and answer

PERSONNEL SECTION

ACCOUNTS SECTION

1 How many people are there in Sales? There are four people th 2 ion

; i there Ai? ane vorrei No, there isn’t IIIINIIHIHIUINIHHIRIIIHIIIIIHIIHIRIIIIIRHIIIIII

4 How many departments are there in the company? = REMEMBER =

5 How many people are there in Tours? = =

6 Is there an executive in Sales? = =

7 Is there a clerk in Tours at the moment? = Irregular plurals =

= man men =

© Write = woman women =

= person people = Look at A Write about the Tours Department THHHIIHHIIIIHIIHIIIHIHILIIHTIIIIIIIFHIIIIIIIIIIHIIIEIIÍ

- organization (n) Lo-ganat'zei/n] tổ chức

- managing director (n) [meenid3in di'rekté] giấm đốc điều hành

- personal assistant (n) [pa.senl oSistant} thư ký riêng, trợ lý

- section (n) [‘sek/n] bộ phận, phòng ban

- personnel (n) [,pe-se'nel] nhan su

34

1 There is geome tea

There tsn‘t any tea

4 Write these times in full

1 It leaves at 7.55

Tt leaves at seven fifty-five

2 We've got some boxes 2 The office shuts at 5.00,

3 Is there some coffee? 3 We meet at 6.55

4 [ve got some typing 4 Please come at 8.15

5 They need some order forms 5 Your appointment is at 11.00

6 Have you got some messages? 6 Lunchtime is from 12.30 to 1.30

7 There is some past for you

8 [want some salad, please 5 Write correct sentences with want (to) or

need (to)

2 Find the ite

Look at the two lists of words 1 a blue file (want)

Find word with opposite meanings I want a blue file

2 buy a file (want)

- I want to buy a file

import 3 see the director (need)

go cold 4 a photocopy (need)

cheap | hate 5 some coffee (want)

like slow 6 mgke some tea (want)

6 mrrbenaon quantity — appointment

7 excelsior hotel drawing pin z

8 tuesday december lst certificate

- order form (n) ['>-defo:m] don dat hing

- make some tea [meik sAm ti:] pha tra

- to shut (v) tu: SA đóng, khép

- lunchtime (n) [tAnt/taim] gid an trua

- pronunciation (n) [pro,nAnsieUn} phát âm

- GMT (Greenwich Mean Time) /đ77 em ‘tt:] gid chuan GMT 35

F514315

© Decide |] KHATB00

Where do you want to put the new items?

@ Ask each other

LETTER SCALES 1

N 68268 COFFEE TABLE 1

F 727800 COFFEE MACHINE 2

AL 53102 DESK 2

F 514315 SWITCHBOARI 1

SM 53902 PHOTOCOPIER 1 PCL13590

PAPER P 9050 10 DESK CALCULATOR 1 C85602 WAN

Working late Alison has a lot of work

Jill; Come on, Alison Let's go It’s five thirty

You're terribly late

Alison: I know, Jill But I've got to do all these jobs Jill: What have you got todo?

Alison: I've got to type these letters I’ve got to file

these reports And I've got to tidy the

These are (the reports ae has got to file cŠ 23

This is (Mr Duclos ƒ Mr Green has got to meet| hữmÌ ¡ in Paris

This is (Alison } We've got to help( her

© Tell each other

Use this and these

1 letters/Alison/to file These are the letters

2 desk/secretary/to tidy This is the desk : REMEMBER

3 Mr Duclos/Mr Green/to meet 4 Alison/We/to help Object pronouns sẽ

5 account book/Mr Hudd/to check aH

6 phone/receptionist/to answer him/her/it

us

- report (n) [ripo-t] ban báo cáo -

~ account book (n) {akaunt bu:k] sổ sách kế toán

~ terribly (adv) [terobli] rất tệ, quá chừng

37

UNIT FIVE Lesson 2

Office hours begin at 9.00 a.m WEEKLY TIMESHEET

Miss Dunn is always the first Times of arrival

person in the office She always Naữa MÔN TÔ Mê THÚC PAR

arrives very early She is never

a ¬ n Johnson always arrives H Dunn 330 $40 342 S40 82 ‘ ;

late He is never RE ‘i, Sercony 1 on time R Pimm L Jehnson 9-04 Q0Z JOF 9:03 905 855 BSF 903 B56 901

Supervisor, sometimes arrives J Atkinson 857 5 8556 855 8:59

late She has to travel to work J Watson 902 903 900 901 9-04

by train The trains are F Hudd 847 B49 S5Zỹ 352 B50

A Wells SSF 355 853 856 B57

© Read and complete

1 Frank Hudd travels by bicycle

He never arrives late

2 Pat Greenwood travels by bus

She arrives late

3 Jim Watson travels by motorbike

He late,

4 Alison walks to work

She late

Now make sentences using: on time

Frank Hudd is always on time

Write about yourself What time do you begin work? How do

you travel to work?

- office-hours (n) [ois auez] giờ làm việc (cơ quan)

~ on tỉme (expr) [on taim] đúng giờ

- motorbike (n) [‘moutabaik] xe gan may

- late (adv) [leit] muộn trễ

38

@ Read

Filling in a form,

* Always read the instructions first

* Always use capital letters Your writing must be neat and clear

“Always write in the correct space Don't write outside the space

*Always answer all the questions Don’t leave empty spaces,

* Always check the form Read all the questions and answers again

© Copy and complete

Gopy this form

Complete the form for your partner

Ask questions, For names, say ‘Can you spel] your name,

plese complete the form in capitals

Surname -.- Lee Pirst name Mr/Mrs/ Miss/Mis

Date of bith ÂddreSsS in Age Place of bínth -

¬ NationnalÌÌfy - c2 Postcode co Tel nO LH nha xe

Profession or oCCUDaiOTI c Lcn TQ 2202220211 T kg ngà án sự cá ky

Employer's name and addreSS: .- nàn ng nh n nên

(Students: put addreSSỌ ec ceseceseeevenebaseesescecceversratenensesses cesses ky clsaseilomeoi-e- 0n ẦẦỒẦằẦẮa- a