State of Idaho Office of the State Controller Division of Statewide Accounting ppt

SCO Accounting Applications Internet Explorer Settings, Adobe PDF Settings, or SCO ACCOUNTING APPLICATIONS INTERNET EXPLORER SETTINGS, ADOBE PDF SETTINGS, OR DIALOGUE BOX ISSUES INTRO

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SCO ACCOUNTING APPLICATIONS 1

INTERNET EXPLORER SETTINGS, ADOBE PDF SETTINGS, OR DIALOGUE BOX ISSUES 1

INTRODUCTION 1

INTERNET EXPLORER SETTINGS 1

USE COMPATIBLITY VIEW FOR INTERNET EXPLORER 8 1

CONFIGURE INTERNET EXPLORER POP-UP BLOCKER 1

CONFIGURE OR UNINSTALL BROWSER TOOLBARS 2

ADD TRUSTED WEB SITES 3

MANUALLY DELETE TEMPORARY INTERNET FILES 4

AUTOMATICALLY EMPTY TEMPORARY INTERNET FILES 4

DO NOT SAVE ENCRYPTED FILES TO DISK 5

CHECK FOR NEWER VERSIONS OF STORED PAGES 5

REFRESHING THE BROWSER 6

ADOBE PDF DOCUMENT ISSUES 6

RE-INSTALL ADOBE READER 6

CHANGE ADOBE PREFERENCES OR SETTINGS 6

VIEWING A DIALOGUE BOX OR SCROLL BAR 7

MAXIMIZE THE BROWSER WINDOW 7

USE THE APPLICATION’S NAVIGATION BUTTONS 7

CHANGE THE DIALOGUE BOX ZOOM LEVEL 8

CHANGE MONITOR SETTINGS 8

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SCO Accounting Applications Internet Explorer Settings, Adobe PDF Settings, or

SCO ACCOUNTING APPLICATIONS

INTERNET EXPLORER SETTINGS, ADOBE PDF

SETTINGS, OR DIALOGUE BOX ISSUES

INTRODUCTION

A variety of problems may be related to specific settings on a users’ computer To solve these, you may need to make following changes to your browser settings, to Adobe

Reader settings, or to your monitor settings If more than one user signs on to a

computer, be sure to change the settings for each user profile

INTERNET EXPLORER SETTINGS

Be sure to use Internet Explorer 7.0 or 8.0

USE COMPATIBLITY VIEW FOR INTERNET EXPLORER 8

In IE8 you may need to use the Compatibility View button next to the URL or Address

bar

Figure 1 - Compatibility View Button

CONFIGURE INTERNET EXPLORER POP-UP BLOCKER

Payment Services displays reports, etc in pop-up windows Be sure your pop-up blocker

is configured to allow pop-ups from SCO Web sites using these steps:

1 Open Internet Explorer

2 Click Tools, select Pop-up Blocker, and then Pop-up Blocker Settings…

Figure 2 - IE 7 Pop-up Blocker Settings

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a If you do not see this menu option, click Tools, then Internet Options

b Click the Privacy tab

c In the Pop-up Blocker section, click Settings

3 In the Pop-up Blocker Settings dialogue box, Address of Web site to Allow:, type the URL of these web sites one at a time, and click Add after typing each Web

site:

 *sco.idaho.gov

 *.idaho.gov

Figure 3 - Pop-up Blocker settings

4 Click Close

5 Click OK

You may need to close Internet Explorer and re-open it for the settings to take effect

CONFIGURE OR UNINSTALL BROWSER TOOLBARS

Browser toolbars, such as Yahoo or Google toolbar, are sometimes installed into your browser as part of the installation of other software These toolbars can also block pop-ups A toolbar typically can be uninstalled using Windows Control Panel, Add or

Remove Programs

Alternatively, you may be able to configure the pop-up blocker feature of the toolbar to allow pop-ups from SCO Web sites as described in the Internet Explorer Pop-up Blocker

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Figure 4 - Example of the Google toolbar

ADD TRUSTED WEB SITES

Add SCO Web sites to your list of Trusted Sites in Internet Explorer:

2 Select the Tools menu, then Internet Options

3 Click the Security tab

4 Click Trusted Sites

5 In the Add this Web site to the zone: field, type:

https://sas.sco.idaho.gov

You may also need to add: https://www.sco.idaho.gov or https://*.sco.idaho.gov Figure 5 - Trusted sites

6 Click Add, click OK, and then OK again You may need to close Internet Explorer

and re-open it for the settings to take effect

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MANUALLY DELETE TEMPORARY INTERNET FILES

2 Click the Tools, and then Delete Browsing History… (If you do not see this menu option, click Tools, then Internet Options.)

Figure 6 – IE 7 example: Delete Browsing History

3 If you need to save other browsing history, only click Delete Files next to

Temporary Internet Files

4 Click Yes to delete the files

AUTOMATICALLY EMPTY TEMPORARY INTERNET FILES

3 Click the Advanced tab

4 Scroll down to the Security section and check the Empty Temporary Internet

Files folder when browser is closed check box

Figure 7 – Temporary Internet Files

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5 Click Apply

DO NOT SAVE ENCRYPTED FILES TO DISK

In Figure 6, note the Do not save encrypted pages to disk option You may have to

check this to comply with other SCO applications such as I-Time or with other secure Internet sites However, if an error message is displayed that reads, “Internet Explorer cannot download… Internet Explorer was not able to open this Internet site…”, you may need to temporarily uncheck this in order to download or open reports

Figure 8 - Internet Explorer cannot download

CHECK FOR NEWER VERSIONS OF STORED PAGES

3 Click the General tab

4 In the Temporary Internet files section, click Settings

5 In the Check for newer versions of stored pages: section, select Every visit to

the page

Figure 9 - Check for newer versions or stored pages

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6 Click OK and click OK again NOTE: You may need to close Internet Explorer

and re-open it for the settings to take effect

REFRESHING THE BROWSER

Some users may use the F5 key to refresh the browser when an application is open in order to maintain their Internet connection This function has been disabled in Statewide Accounting Systems applications except P-Card If you need to maintain your Internet

connection, use a function within the application, e.g., click Find on the Status screen

ADOBE PDF DOCUMENT ISSUES

If you are having problems with documents, reports, or print preview screens that the web applications present in PDF format (such as PDF reports), try the following suggestions

RE-INSTALL ADOBE READER

Re-installing Adobe Reader or install the latest version Click here to go to Adobe’s Web site During the download or installation, be sure to uncheck or disable any option to install a browser toolbar You can also try another PDF reader, such as PDF-Xchange Note that if you have Acrobat Professional or some other PDF software (e.g.,

PDF-Xchange), you do not need Adobe Reader Installing both Reader and Acrobat may cause problems

CHANGE ADOBE PREFERENCES OR SETTINGS

If you cannot re-install/upgrade Adobe reader, try the following:

1 Open Adobe Reader

2 Click Edit, and then Preferences

3 Click Internet

4 Check or uncheck the Display PDF in browser check box (On most computers,

this setting is checked, so try unchecking it as a workaround.)

Figure 10 - Internet settings

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5 Click OK You may be prompted to restart your computer

VIEWING A DIALOGUE BOX OR SCROLL BAR

If you do not have the application maximized or your monitor settings are too low, you may not be able to view some dialog boxes completely, such as a Vendor Look Up dialog box For example, you may not be able to see the scroll bar of the dialog box

MAXIMIZE THE BROWSER WINDOW

Click the browser’s Maximize button in the upper right corner of the browser window NOTE: Setting a font size or text size in the browser usually will not have an effect, unless you have chosen to ignore font sizes in your browser’s Accessibility settings Figure 11 - Maximize the browser window

USE THE APPLICATION’S NAVIGATION BUTTONS

You must use the application’s navigation buttons (such as the Home, Back, or Previous

buttons) rather than Internet Explorer’s toolbar button If you click the back button of Internet Explorer (especially if you have not saved or completed a step in the

application), you may see an error message that says, "Warning: Page has Expired." Figure 10: Browser's Back button

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1 Click the Refresh button as indicated in the message

Figure 11 - Refresh button

2 When you click the Refresh button, a dialogue box appears that reads, "To display

the webpage again, Internet Explorer needs to resend the information…"

3 Click Retry in the dialogue box and the application should be displayed Any

changes to transactions may have to be entered again

CHANGE THE DIALOGUE BOX ZOOM LEVEL

Click the arrow in the lower right corner of the dialogue box and choose a zoom level that allows you to view the contents of the dialogue box

Figure 12 - Internet Explorer 7 dialogue box zoom level

CHANGE MONITOR SETTINGS

Adjust your monitor’s screen resolution depending on the size of your monitor (or laptop screen) and the capabilities of your video card Computer monitor and video card settings vary among make and model, so you may have to experiment with your settings if the issue you have is related to the monitor settings

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1 Right click on your Windows desktop

2 Click Properties

3 Click the Settings tab

4 Adjust the screen resolution - try 1024x768 Try other resolutions if you still

cannot view dialog boxes completely

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