(TIỂU LUẬN) ORGANIZATIONAL BEHAVIOUR video analysis chef conflict in workplace

1 Video SummaryThe video is about Carl the chef and Jack the owner of the restaurant.. The next scene happens after the critic writes about terrible food in the restaurant, Jack reminds

FOREIGN TRADE UNIVERSITY FACULTY OF ADMINISTRATION

ORGANIZATIONAL BEHAVIOUR Video analysis: Chef conflict in Workplace

Class ID: QTRE402(2.2/2021).1

Group 3

Phạm Thị Phương Thảo 1812250034

Nguyễn Khánh Huyền 1812250168

Supervisors: Do Thanh Huong

Ha Noi, 2021

Table of Contents

1 Video Summary 3

2 Case Analysis 3

2.1 Situational Analysis 3

2.2 Personality Traits Relevant to Organizations 4

2.3 The Big Five Personality Profile 6

2.4 Values in the Workplace for the Chef 8

2.5 Components of perception 9

2.6 Operant Conditioning 10

2.7 Creativity of Carl 11

2.8 Work Motivation and Managing Stress 12

2.9 Group and characteristic 13

2.10 Leadership style 15

3 Conclusion - Recommendation 18

3.1 The chef - Carl 18

3.2 The manager - Jack 19

1 Video Summary

The video is about Carl (the chef) and Jack (the owner of the restaurant) In the first scene, Jack comes to discuss with Card about the food prepared for the famous critic who will come tonight The owner wants to serve the old menu due to the previous chef's failure while Card thinks that the menu lacks creativity The next scene happens after the critic writes about terrible food in the restaurant, Jack reminds Card of

cooking the same menu lasting for 5 years Because tonight is an extremely important night when the restaurant is full of customers, the manager insisted on doing the exact menu as last time or Carl will be replaced by his subordinate, then he decided to quit

2 Case Analysis

2.1 Situational Analysis

 As we can see in the video, the restaurant manager Jack and the chef Carl do have a common goal of serving a big-deal customer who is the most important critic in the city having an online blog sold to AOL for $10 million In other words, the restaurant manager together with the chef Carl and other people in the restaurant put their best attempt for a good menu tonight

 People are grouped into a team which means a formal group in which there is a high level of interaction among group members who work intensely together to achieve a common group goal - serving people coming to the restaurant with food Homogeneous groups - team members are from the same race so they can know other people very well leading to better understanding, easy information sharing, Lower levels of conflict, fewer coordination problems

 Consequential task interdependence: The extent to which the work performed

by one member affects what other group members do As we can see, the restaurant manager's decision will have an impact on what the chef does and the chef's requirements will affect other people's activities In particular, the

restaurant manager decides on what to cook for the menu tonight and when Carl doesn’t come along with it, conflicts arise

The conflict happening in the video is a dysfunctional conflict because it hinders group performance and demotivates the members The conflict here is also show 3 types of conflict:

● Task conflict: The goal of the chief's action is to bring a new dish, which has

never been made before to impress both the critics and the customer while the goal of the manager is to maintain what has been made in the manu

● Relationship conflict: The chef believes that the owner must respect him

because in his commitment he is allowed to do whatever he wants and the owner must not interfere On the other hand, the owner thinks this is his restaurant so he has the right to do it

● Process conflict: The chef wants to create new dishes to impress the critics

while the owner wants to use the dishes already on the menu to do it

2.2 Personality Traits Relevant to Organizations

2.2.1 Self-esteem:

May be defined as how much you appreciate and like yourself regardless of the circumstances Self-esteem can be defined by many factors including self-worth, self-regard and self-respect People with a high degree of self-esteem have a firm understanding of their skills, realistic and appropriate expectations

of themselves and their abilities, and understand their needs and are able to express them

 As we can see from the clip, the chef Carl is a man with a high self-esteem approach Craving for a creative chef in the kitchen, he always wants to try new things on the food Especially, when a “big-deal”

customer comes to the restaurant, he says to the manager Jack “I have

something really good planned for tonight.” “I know I was on Twitter I

was promoting the restaurant” despite the fact that Jack just wants to

persist on the old menu which has been served several times

 Regarding the restaurant manager, he is also a person with high self-esteem notwithstanding being kind of conservative At the start, he says

to Carl that he already has ideas and sometimes his ideas work And along to the clip shown, he insists on what he needs Carl to do because

of believing its efficiency

2.2.2McClelland’s Learned Needs:

 Need for Power: the desire within a person to hold control and

authority over another person and influence and change their decision in accordance with his own needs or desires - this kind of need is shown clearly regarding the restaurant manager - Jack In the beginning, he talks to Carl in a soft way to convince Carl to cook the old menu that works for many years But when the chef adds some more new things on

tonight's menu, Jack replies “By definition, it’s my food because it’s my

restaurant I pay for the glasses I pay for the napkins I pay for the spoons I pay for Molly’s salary I pay for your entire staff’s salary.” and

he even asks for Tony to be the chef instead of Carl

 Need for Achievement: as its name, need for achievement is the urge to

achieve something in what you do And we can see that this kind of need

is shown through the entire clip by Carl - he always wants Jack to recognize his creativity by serving people with a new menu

 Need for Affiliation: the urge of a person to have interpersonal and

social relationships with others or a particular set of people Looking at the chef Carl, we all can see Carl cares about his staff and their tasks, he pays attention to the restaurant manager when Jack asks for a five-minute talk, and he desires to serve the customers with delicious but creative meals

2.3 The Big Five Personality Profile

The Chief

Manager

Proof

Extrave

rsion

High It is easy for him to

become enthusiastic about things he is doing which is cooking

He feels good about his cooking ability and takes pride in his teammates

He has a wide social circle in his community

Neutral In the video, we can

see that he prefers solitude and trying to solve the situation on his own

However, this information is insufficient to determine if he is extraverted or not

Neuroti

cism

High He experiences a lot of

stress

He is easily hurt, so instead of coming up with a solution and negotiating with the manager, he opted to resign his work

High He experiences a lot of

stress

He worries about many different things (his restaurant, his customers, his profit, )

Agreea

bleness

High He cares about his staff

He enjoys helping and contributing to the happiness of his kitchen

He pays attention to the advice of the manager

He desires to make a delicious dish for the

Low He takes little interest

in his staffs and doesn't care about how other people feel, for example, in the video,

he yelled at his chef in front of other cooks, comparing him with

special customer others.

He even manipulates his chef to get what he wants

He doesn't want to wait even for 5 minutes when the chef asks for it

Conscie

ntiousn

ess

High He finishes important

tasks right away (he knows he has a lot of things on the line)

He pays attention to detail

He enjoys having a set schedule

He always prepares his kitchen and his rule

High He likes rules and

structure (the same menu)

He has operated the restaurant for 10 years

Openne

ss to

Experie

nce

High He is open to trying new

dishes

He focuses on tackling new challenges (in this case: he is finding a way

to fulfill the critics)

He is happy to think about the ending

Low He dislikes change

He does not enjoy new things

He resists new ideas of the chef

He insists on the menu that has been working

on for 10 years at the restaurant

2.4 Values in the Workplace for the Chef

2.4.1 Intrinsic Values:

 Interesting work: He enjoys his work and is dedicated to it As you can see, he

is continually looking for fresh recipes for new dishes

 Making important contributions: He is the leader of a large team, and he is eager to increase the production of his group

 Learning new things: Carl doesn’t hesitate to learn and do new things

 Responsibility and autonomy: He bears a great deal of responsibility for his consumers and the dishes he provides He is well aware of his failure (sweetbreads), and he is in great demand from his customers

 Being creative: Carl always shows his wish to be more creative in the

restaurant by serving the customers a new menu “I’m not talking about how

much money we’re making, I’m talking about creativity, the food that we’re serving.”

2.4.2 Extrinsic Values:

 Job benefits: His kitchen is his profession, and he takes pride in it

 Status in wider community: He is a social media icon as a result of his restaurant work, which helps him earn greater fame in his field

2.5 Components of perception

2.5.1 Perceiver

2.5.1.1 The owner:

Schemas:

 That restaurant is very popular thanks to the menu that has remained unchanged for 5 years, which proves that people love it and the menu is still good now

 The sentence “Remember what happened when you put guts on the

menu?” reminds me of the time when Carl experimented with a new

menu, sweetbreads, that no one wanted to order

 Even after being criticized by famous critic, he still think that it is not the sign to change because the restaurant only serve the normal person, not the critic

 Recency effect: Due to the failure of the “sweetbread”, the owner thinks the new menu will not work

Motivational state & Mood: Currently, the restaurant is at the top when compared to the others around here, and tonight the restaurant will be reviewed

by the most critic in the city It’s a big deal so the manager is very stressed, and

he wants to at least maintain the rank or get a promotion on this occasion because of the famous menu or what they do best

2.5.1.2 The chef

 Motivational state & Mood: He desires to create new dishes and satisfy the customer instead of doing the same things day-to-day In the second scene, he feels very angry due to being criticized so he can’t keep calm and decides to quit after being forced to cook the old menu

2.5.2 Target

 Having good food to serve customers, developing the restaurants: All of them don't make a clear definition of the good menu The owner thinks a good menu

is one which satisfies customers enough, and can bring revenue to the restaurant In term of the chef, a good menu is new, creative one and make customers feel very satisfied

2.6 Operant Conditioning

To please the most important critic in the city, Carl wants to cook a good menu for him in a creative way Because he is a good chef, he has an agreement with the manager that he has full control in his kitchen area But at the end of the video, the manager rejected that agreement, forcing Carl to obey because he made a similar mistake in the past which all of the customers don’t like Since this is the second time making this mistake and still refusing to change his opinion, Carl was fired (Operant Conditioning)

Operant Conditioning

 Positive reinforcement:

At the beginning of the video, there is a sentence "I sank a fortune into the

remodel to get you the French cooking top, not every chef gét that " which

proves that Carl has been doing very well here for many years, making the restaurant extremely popular and has a lot of visitors The manager appreciates that, he gives Carl a French cooking suite, because he deserves it, and gives him full control of the restaurant's kitchen

 Negative reinforcement:

When he made the first mistake of sweet bread, the manager forgave him because it was a test to help the restaurant grow

But this time is different, right from the beginning of the video, Carl showed a very uncomfortable attitude, refusing to cooperate The sentence “the fact is, you work for me, in my restaurant, right? I’ve had chefs before you in this kitchen, I’ll have chefs after you OK?” pointed out that if he kept doing what

he wanted, he would be fired And at the end of the video, right before the most important moment, Carl still does what he wants, and that's when the manager fires him

2.7 Creativity of Carl:

 Individual differences: Carl is high at openness to experience, he always comes

up with new ideas and ways of cooking as he is supposed to prepare a new menu for the critic or provide a new dish”sweetbread” After no one ordered the sweetbread, he is still confident about his ability and be willing to take the risk of being criticized by the owner for a second chance When it comes to locus of control, he strongly believes in himself and feels responsible for increasing the quality and flavor of food In addition, he is a smart person and being recognised by the boss as Jack said he bought for him French cooking suit because he deserved it

 Task-relevant: Carl is the main chef of the restaurant for over 5 years, which proved his ability Even Jack also admitted his expertise, promising will only keep control of the outside kitchen in the original deal

 Intrinsic motivation: He enjoys his work and is dedicated to it Carl's biggest motivation is to cook his favorite dishes every day and please everyone with his enthusiasm

 Level of autonomy: Carl is the head chef so he can freely cook in his way and control over other work on a daily basis His independence to make decision in the kitchen is shown clearly when he mentioned the deal between him and his boss

 Form of evaluation: His boss, Jack, does not like the idea of creating a new menu, and everytime Jack talks about adding the new dish, they argue The more being criticized, the less innovative ideas Jack creates Last time, when Jack threatened that if Carl don’t cook as he said, his subordinate could replace his position, he decided to leave

 Importance of task: The famous critic will come tonight, which will influence the reputation of a restaurant, Card is very excited and busy preparing the most delicious meal He eager to serve the important guest the new dish as well as make the restaurant more famous