JOURNAL OF SCIENCE OF HNUE Interdisciplinary Sci , 2014, Vol 59, No 6, pp 77 83 MOT SO GIAI PHAP NHAM DAM BAO CHAT LUONG DANH GIA KET QUA HOC TAP NGOAI NGU CHUYEN NGANH FRONG CAC TRUCJNG CAO DANG DU L[.]
Trang 1Interdisciplinary Sci., 2014, Vol 59, No 6, pp 77-83
MOT SO GIAI PHAP NHAM DAM BAO CHAT LUONG DANH GIA KET QUA HOC TAP NGOAI NGU CHUYEN NGANH
FRONG CAC TRUCJNG CAO DANG DU LICH
Hoang Van Thai
Khoa Ngogi ngU du lich, Trudng Cao ddng Du lich Hd Ndi
Tom tat Bin viet trinh biiy khdi qudt ve dam bao chat lUdng trong giao due; dam bao chit ludng danh giii giiio due va cdc yeu id cln dam bao chit lupng trong ddnh gia kit quii hpc tap ngoai ngfl chuyen ngiinh du lich; thifc trang va mpt so giiii phdp nham dam bdo chit lifdng ddnh gid l<el qua hoc tiip trong day hoc ngoai ngfl chuyen ngiinh d Ciic trudng Cao dang Du lich
Tie khda: Diim b;io chat krong, ddnh gid kit qua hoc tap, ngoai ngfl chuyen nganh,
du lich,
1 Md dSu
Danh giii (DG) kit quii hpc lap (KQHT) Iii mdt mil xich quan trong trong qua trinh day hpc (QTDH) ndi chung, day hpc ngoai ngfl chuyen nganh du Hch (NNCNDL) ndi rieng DG la khau eudi cung nhUng eung la khdi dau eua mdi chu irinh khep kin liep iheo vdi chll lupng cao hdn Khi trien khai ddi mdi cdng tac diio lao ngoai ngfl theo chuan dau ra va dap flng yeu ciiu cua doanh nghiep, kel qua DG trong QTDH ngoai ngfl chuyen nganh se anh hUdng sau sic din nghi nghiep lUdng lai cua smh vien (SV) sau khi tdi nghiep Vi vay, viec DG ket qua hpc tap NNCNDL phai ludn ludn dUdc thilc hien mpt each chuyen nghiep phai luan thu nhflng lieu chf dam bao chit lupng d cac khau eua qua irinh DG thiinh tich cua ngUdi hpc va diia Iren cd sd khoa hpc vflng vang vi do lUdng DG giao due cflng nhu ciic If Ihuyei giang day, hpe tap, DG sfl dung ngdn ngfl
Do dd, dam bao chll lupng (DBCL) DG KQHT ngoai ngfl chuyen ngiinh cfla SV
la viec lam can Ihiei, d p bach hien nay cfla cac trUdng Cao diing Du lich de kel quii dao lao ngoai ngfl trong cac nha trudng dap flng dupe yeu clu cua cac chuan diu ra ve niing
life ngoai ngfl Iheo quy djnh eua De an ngoai ngfl Qudc gia 2020 vii giin kll dUdc nhu d u
thuc ll tai Ciic doanh nghiep du Ijch, khach san; gdp phin thifc hien thanh cdng nhiem vu
"day ngoai ngfl Iheo hUdng chuiin hda, thill IhUc, bao dam niing life sfl dung cua ngifdi hpc" (I ] trong diio tiio nhiin life du lich d Viet Nam hien nay
Ngiiy nhan bill I0/I0/20L1 Ngiiy nhan diing l5/0.V20i4
Lien he: Hoiing Van Thiii, e-mail: thaihtfSgmail.com
Trang 22 Noi dung nghien cu'u
2.1, Dam bao chat lifting giao due
Chat lupng giao due dupc dinh nghia rat khac nhau tiiy theo titng thcii diem va giii'a nhiJng ngu6i quan tiim: sinh vien (SV) giao vien (GV), ngUdi sij dung lao dpng, cac to
chiJc tiii trd va cac co quan kie'm dinh TTrong boi canh ddi mdi giao due hien nay, theo
tac gia khai niem chat lupng nen difOc quan tam tren cac khia canh sau: chat lupng la khiii niem tuong doi, dpng, da chieu; chit lUPng la stf phii hpp vdi muc tieu va muc ti^u dd phai phii hdp vdi yeu cau phat trien ciia xa hpi, nganh cu the; chiit iLTdng la sU thda miin nhu cau ki vong ciia khach hiing
DBCL trong cd sd giao due dupc xac dinh nhu cac he thdng chinh sach qui trinh, hanh dpng va thai dp dirdc xac dinh tif trudc nhtim dat dUOc, duy tri, giam sat vii ciing cd chiit lupng giao due d miJc chuan cho phep nhdt dinh vii tim ra nhung gidi phap de khdng ngifng nang cao chat kfdng giao due; dam biio de nha trUdng hoan thanh sti' mang L2;67] Cdng tac DBCL ciia cac cd sd giao due trong bdi canh doi mdi giao due theo hudng chuan hoa dupc tiiin hanh thdng qua viec thifc hien 4 chiJc nang cd ban cila DBCL difpc van dung vao thifc tien giao diic nhu sau: xac lap chuan; xay difng cac qui trinh; xac djnh cac tieu chi danh gia; van hanh do lifdng, danh gia, thu thap vii xif li sd lieu DBCL giao due co ban bao gdm hai thiinh td chinh lii DBCL ben ngoiii (External Quality Assurance EQA) va DBCL ben trong (Internal Quality Assurance IQA): -DBCL ben ngoiii lien quan dgn viec diinh gia cac hoat dpng ciia mdt CO sd giao due hoac ciic chifOng trinh d.io tao de xac dmh miJc do dap iJng ciic chuan tdi thieu da difpc de ra ciia mpt td chiic ben ngoai- cd the lii cd quan DBCL ctia Nhii nUdc hoac td chiJc DBCL chuyen nghiep DBCL ben ngoai duoc thuc hien thdng qua cac hoat dong kiem dinh, w danh gia danh gi.i ddng cip hoac he thdng bao cao - DBCL ben trong lien quan den cac chinh siich vii cd che ndi bd ciia cd sd giao due hoac chuang trinh diio tao nhim bao diim cho CO sd giiio due hay chuong trinh diio t,ao thuc hien thiinh cdng muc di'ch ctia minh vii dap ling dUdc cac chuan ap dung cho mdi cap hoc, nghd hoac mdn hpc cu the Hpat dpng DBCL ben trong phd bien nhit trong cac nhii tnidng dd chi'nh lii xay difng he thdng kiem tra, thi dpc lap vdi hoat ddng giang day, he thdng tU danh gia cua ddn vi/cii nhiin, SV danh giii GV diio tiio boi dudng GV nang cjp co sd ha tang, xiiy dimg viln hda chjt ludng, xay difng Ciic quy trinh, viec luu trii kSt qua diinh gia, diio tao
2.2 Van de dam bao cbat Juong DGKQHT ngoai ngii cliuyen nganli du lich
Theo nghTa rpng "diinh giii la mdt quii trinh thu thap thong tin de dita ra quyll dinh
ve sinh vien chuong trinh mdn hpc chuong trinh dito tao vii chinh Siich giiio due" [1 18] Dimh gia ket qua hpc tap ddng vai tid quan trpng trong qud trinh day hoc "Diinh giii kit qua hoc t.ip la qua trinh thu thap xii li thong tin vl trinh dd, khii nang mil ngifdi hoc thUc
hipn cac miic tieu hoc tap dii xiic dmh nhiim tao co sd cho nhiing quylt dinh ul pham cua NMr-tn? ' " ' " " " ™ ''*" * ' " '^^ ''^ "'"P ^° ''"= ' ' P "^" ^° '^''"" ^•*'-' 2i' Trong day hoc
IMNCNDL theo tac gia, "diinh giii ket qua hpc tap ngoai ngii chuyen nganh du lich la quii
Trang 3Irinh thu ihap va xfl Ii thdng tin, mdt each he ihdng, dUa Iren cd sd If thuylt nhll dinh, vl mflc dp nang lUc ngoai ngfl du Ijch cua ngUdi hoc da dai dupc so vdi muc lieu (hay chuitn dau ra) eua ehUdng irinh giao due vii cung cap thdng lin phan hdi kip ihdi cho nha trUdng, giao vien, ban than ngUdi hpc dUa ra nhflng quyll djnh phu hpp de tang cUdng chll Iifdng hpc lap ngoai ngfl chuyen nganh du Ijch"
Rd rang, qua trinh DGKQHT ngoai ngfl chuyen ngiinh du Ijeh dUdc Ihifc hien qua
ba cdng doan: Qua trinh thu thap thdng tin diinh gia (xac lap chuan DG, lifa chpn hinh thflc va phUdng phap DG, td chflc DG); quii trinh phan tfch xfl If thdng lin da thu thap (thdng tin dinh lupng, thdng tin dinh tfnh, cac dang ket qua d n chfl irpng, cac phUdng phap phan tfch kit qua); va qua trinh sfl dung kit qua danh gia (xac nhan trinh dd ngUdi hpc, dieu chinh hoat dpng day hpc va chUdng trinh giao due hay chfnh sach ngoai ngfl cua nha trudng)
Theo AUN-QA (ASEAN University Network - Quality Assurance/He thdng DBCL cua cae trUdng dai hpe Ddng Nam A), cac tieu chf de DBCL danh gia SV, trong dd cd
ca DG KQHT ngoai ngfl, thi quy trinh DG sinh vien d n phai dat difdc cae yeu d u nhU: dupc thiit ke de DG viec dat dUpc nhflng kit qua hpc tap du kiln cung nhU nhflng muc lieu khac cfla chifdng Irinh; phu hdp vdi muc dich DG, cd the ia DG chan doan, DG quii trinh, hay DG long kll; cd cac tieu chi cham die'in dupc neu rd riing bang van ban; dUdc thiic hien bdi nhflng ngifdi cd hieu bill vl vai trd cfla DG trong Ip Irinh phat trien cua ngudi hpc de dat difdc nhflng kiin thflc vit kT niing cln thill tuong xflng vdi bang d p se
dupc nhan; neu ed the viec DG can dMc Ihifc hien difa tren sU phan doan cua hai giam
khao trd len; xem xel mpi quy dinh Men quan din thi cfl de ludng irude nhflng irudng hdp
cd the xay ra; ed cae quy dinh rd rang vl viec vIng thi, dau dm va nhflng linh hudng khac; bao dam rang viec danh giii dupe bao mat theo dung quy trinh da dUdc nha irudng neu rd; dupe bd phan quan If ra soat ihudng xuyen de diim bao tfnh chfnh xac cua quy irinh; ngudi hpc can dUdc thdng bao rd rang ve chien lUpc danh gia dUdc sfl dung Irong chUdng trinh hpc, cac ddt thi cflng nhU ciic phUdng phap danh gia khac se dUpc ap dung, cac yeu cau ddi vdi ngUdi hoc, vii ciie lieu chf cham diem dUdc ap dung de danh gia biii liim cfla
hp [5]
Do vay, chung tdi cho riing, DBCL danh gia kit qua hpc tap NNCNDL d Ciic trifdng Cao dang Du lich chfnh la cac he thdng chfnh siich, quy Irinh hanh ddng vii thiii dp da xac dinh ifl irUdc va dUpc thUc hien mdt ciich cd he thdng nham dat dUdc, duy tri, giiim sat
va cflng cd chll Ifldng viec danh gui thiinh tfch hpc lap cfla ngudi hpc trong qua trinh day hoc ngoai ngfl chuyen ngiinh du lich iren cd sd ciic yeu clu cua he Ihdng diinh gia, chuan nang luc, va cac lieu chi dii thdng nhat,
2.3 Nhu'ng yeu to cot I5i can DBCL trong DGKQHT ngoai ngii chuyen nganh du lich
Theo tac gia, de DBCL danh gii kit quii hoc tap NNCNDL, cac trifdng Cao diing
Du lich can quan tiim DBCL he thdng danh gia; quy irinh danh gia; giao vien/ngifdi thUc hien danh gia; hoat ddng thu thap minh chflng: viec dua ra nhan dinh va can diic biet quan tam den tfnh hflu dung cua cong cu danh gia (chfnh la cac biii kiem tra, ihi), irong dd:
Trang 4- He thdng danh gia la nhflng chinh sach, he thdng van ban, qua trinh danh gia, ddi ngu tham gia danh gia va cd sd vat chit, ngudn life can thiet cho cdng tac DG
- Quy trinh DG lii hang Ioal nhflng bude ndi tiip nhau da dUdc thdng nhiit giiip Ihf sinh thuc hien nhiem vu cua minh theo mdt chu trinh bao gom cac bUdc dang ki, DG ghi chep va bao cao Quy trinh niiy khdng chi dap flng dUdc yeu cau cfla nhflng ngUdi hen quan (ngudi hpc, giao vien, ciin bd quan li) ma cdn phiii ddn gian khi tnen khai va ehi phi khdng qua cao
- GV/NgUdi thuc hien DG cd nang lUc dupc the hien d viee dap flng cac lieu chuan nghl nghiep va kha nang'lhifc hien DG theo nhflng quy tie cfla ITnh viic, nhii^ trudng, khoa, bd mdn Theo tac giii, GV/ngudi danh gia ngoai ngfl du Ijch ft nhai phai hpi tu nhflng nang life, pha'm chit sau: kiin ihflc va ki nang danh gia ngoai ngfl chuyen ngiinh; kiln thflc thuc lien ve nganh va ngoai ngfl sfl dung trong nganh du lich; kien thflc vii kT nang chuyen mdn/nghl du Hch; kT nang lien nhan cich; khii nang DG cdng biing va hpp If: pham chit cim Ihilt cua ngUdi DG cdng bing, khiich quan
- Nhflng kit luan, DG cd gui tri va dang tin cay cua GV cd dUdc phai diia tren kit
qua phan lich, xfl If mdt each diy du va chi'nh xac cac minh chflng da thu dUdc
- Tfnh hflu dung cfla cdng cu danh giii/bai kie'm tra NNCNDL dUdc the hien qua dd gia tri (validity), dp lin cay (reliability), ifnh xac thifc (authenticity), tfnh lUdng tac (inter-activeness), sU tae dpng (impact) vii linh thifc tien chfnh/khii nang thifc thi (practicality) cac cdng cu dd [6,7]
2.4 Thuc trang danh gia ket qua hoc tap ngoai ngu chuyen nganh cua sinh vien cac trtftfng Cao dang Du Hch cf Viet Nam
Cac IrUdng Cao dang dao tao chuyen ve du Ijch thudc Bp Viin hda The thao vii Du hch da dat dUdc nhflng ihiinh liiu nhat dmh vl DGKQHT ciic mon NNCNDL va budc diu
da lang eUdng dUdc tfnh chfnh xac, khach quan va hieu qua cua hoat ddng niiy Dd la do cac trifdng da cd gang tham khao va van dung kinh nghiem cua mpt sd nifdc tren thi gidi
de Ciii lien ndi dung va each thflc DGKQHT d Ciic mdn hoc Tuy nhien, ben eanh nhflng
Un the cua cac phifdng phap danh gia Iruyen ihdng, danh giii Iheo chuan kiln thflc, ki nang trong day hpc ngoai ngfl vdi nhflng cdng cu diinh gil chu yeu: trie nghiem (khach quan
va Itf luan), cac trudng Cao dang Du Ijch cung ciin ap dimg eac phifdng phiip DG hien dai vdi cac phUdng phap chu yiu (hd sd hpc tap, tu diinh gii diinh gia ddng d p , , ) de tang cUdng linh ifch ciic cfla sinh vien va hieu qua cdng tac DG, ThUc lien cdng tac DGKQHT Ciic mdn NNCNDL lai cac trudng Cao dang dao lao chuyen ve Du lich viin dang tdn lai nhilu bit cap, ban chi, khien cho chit lUdng va hieu qua dao tao NNCNDL cua cac nha trudng khdng thifc su dat dude muc lieu dii de ra
Khi phan Ifch bang hdi hdn hdp gdm cac can hdi thu thap Ihdng lin djnh lUdng dUdi dang thang likert tfl 1 din 5 ( 1 : nhd nhat, 5: Idn nhll) dita iren gia iri trung binh (mean)
va cac cau hdi cung d p thdng lin dinh tfnh dUdi dang cau hdi nhilu Iita chpn cua 61 giao vien NNCNDL, chflng ldi thu dupc kit qua nhfl sau:
- Giao vien cd nhflng quan niem khac nhau vl DG Mdt bd phan giao vien
Trang 5NNC-NDL cdn coi DG la cho diem (mean = 3,56); DG chua cd tac dung diiu chinh viec day, hpc va chUdng trinh giao due (mean = 2,95) Nhilu GV van chua coi trpng vai trd cua SV trong qua trinh DG va eho rang DG khdng la cdng viec cfla SV (mean = 2.84)
- Cac budc trong qua trinh DG (phan tfch muc tieu, xac dinh ndi dung, lUa chpn hinh thflc, phUdng phap, xay dung cau hdi, lUa chpn cau hdi, id chflc KT, chim KT, thdng
ke phan ifch, rflt kinh nghiem) dUdc phin ldn giao vien cho la quan trong vii rit quan irpng vdi gia tri trung binh dat tfl 3,30 din 4,13; trong dd bUdc xay difng cae cau hdi KT, thi (mean = 4,13, 57,4% DG la quan trpng va 29,5% DG rat quan trpng) va chim bai KT, thi (mean = 3,90, cd 48 GV danh gia d mflc quan trong vii rit quan trong) la cac bUdc dUdc nhieu GV cho la quan trpng nhll
- Trin Idp hpc NNCNDL, hinh thflc DG thUdng xuyen (mean = 2,74) va DG chuan doan (mean = 1,84) ft dupc giao vien ihifc hien;
- Nhflng phfldng phap DG dupc GV sfl dung nhilu la vin dap (95,1%), dl thi long hpp (98?4%), vilt luan (100%) Cac phUdng phap nhu SV tu DG (16,4%), DG bing phUdng phap dii an (4,9%), qua hd sd hpc lap (3,3%), DG ddng dang (11,5%), DG bang may tfnh (3,3%) lii nhflng phUdng phap ft dupc sfl dung nhll Cac giao vien da chu trpng din DG thitc hien nhUng mdi d mflc 63,9% va da cd su phdi hdp nhieu phUdng phap DG khac nhau vdi li 11 sfl dung dat 44,3
- Dc thi chua dupe xac dinh mtrc dich cu the, chUa xay diing ma tran dl, ehUa cd van
ban hudng din xay diing de thi NNCNDL Dae biet van con nhflng sai sdt (mean =3,69) vii tfnh bao mat van chua cao (mean = 3,23) nhat la de KT, thi vin dap;
- Nang life do lUdng DG ngoai ngfl chuyen nganh cua GV phan ldn chua dUdc diio lao bai ban (18,0 % qua hpi thao, 24,6% qua diio tao dai han, 47,5% qua dao lao ngan ban)
va chfl yiu do tfch luy kinh nghiem qua sach bao (82,0%), irao ddi kinh nghiem (100%), quan sat (96,7%), internet (100%)
- Viec flng dung cdng nghe thdng tin vii truyen thdng trong qua trinh DG kll qua hpc tap NNCNDL chUa nhieu va chUa hieu qua GV chu yiu flng dung trong soan de thi (100%), quan If diim (100%) cdn sfl dung may ifnh thi irac nghiem ft (13,1 %) thu thap minh chflng (6,6%), dac biet ft sfl dung phin mim chuyen dung dl' phan lich dl thi (3,3%) 2.5 Mot so giai phap cd ban nham dam bao chat Itfcfng danh gia ket qua hoc tap ngoai ngU chuyen nganh cua sinh vien cac trucfng Cao dang
Du Ijch of Viet Nam
2.5.1 Doi mdi npi dung, hinh thu'C, phndng phap DG theo hufdng danh gia nang Iufc
- Ndi dung danh gia trpng lam la nang lUc ngoai ngfl du lich bao gdm nang life ngdn ngfl nang life chiln lUpc va nang lUc chuyen mdn/nghe du lich Do dd, cln xay diing chuan NLNNDL tUdng thfch vdi Kliung nang life ngoai ngfl 6 bac dung eho Viel Nam Iheo d l iin ngoai ngfl Qudc gia 2020 Ben canh dd d n danh gia ca nang life tif hoc, tii nghien cflu va nang lUc lam viec theo nhdm eua sinh vien
- Ap dung ddng bd chuan NLNNDL vao ciic hinh Ihflc danh gia ihudng xuyen, ddi
Trang 6sanh va kit thuc trong qua irinh day hpc
- Sfl dung kit hdp cac phUdng phap diinh gia truyin Ihdng va danh gia Ihiic (DG sang lao) irong qua trinh day hpc NNCNDL
2.5.2 Tang cvthng ling dung cong nghe thong tin trong qua trinh DG
- Cng dung trong cdng tae chuan bj DG
- l?ng dung trong cdng lac bien soan can hdi DG
- Ung dung trong td chflc DG
- Cfng dung trong viec sfl dung va quan If kit qua DG
- Ung dung trong quan If dieu hanh cdng tac DG
2.5.3 Nang cao nang life do lUdng va danh gia ngoai ngif cho doi ngii
- Td chflc cac khda tap huan ve do lUdng vii danh gia ngoai ngfl chuyen nganh ngan han tai chd
- Tang cudng llm kiim sif hd trp cua cac chuyin gia, td chflc trong va ngoai nudc trong viec dao lao, lap huln kT nang danh gia hiln dai,
- Cfl ngUdi di diio tao thac sT, tiln sT vi do lUdng va danh gia
- Tim kiem cd hpi hdp lac song phUdng, da phudng vi nghien cflu va flng dung (rien khai cae each danh gia vl nang lUc ngUdi hpc tren the gidi
2.5.4 Phap che hoa hoat DG trong day hoc NNCNDL phii hpp vdi thifc tiln dao tao
- Hoan thien quy chi, quy dinh ve hoat ddng cua he thdng quan If DGKQHT trong nha trudng phfl hdp vdi thuc tien giang day va hpc lap ngoai ngfl cho eac nghl du lich theo tilp can nang life thiic hien (hpc tai hien irudng, hpc qua tinh hudng thifc liln, hpc qua mang, til danh gia )
- Xay diing va ban hanh chuan danh gia nang lUc ngoai ngfl eho tflng chuyen nganh/nghl du lich cu the dam bao lien thdng cac trinh dd va lUdng thich vdi yeu clu chul'n dau ra theo dl an ngoai ngfl Qudc gia 2020
- Hoan Ihien quy dinh vi thUc hien kiem tra danh gia U'ong qua Irinh day hoc theo tiep can nang liic (hinh thflc, phuong phap, each thflc, cdng cu, )
- Xay dung quy dinh nham danh gia toan dien Irong qua trinh day hpc
- Xly dung CO che giam sat viee danh gia kit qua hpc lap ngoai ngfl chuyen nganh , cua cac ben lien quan
3 Ket luan
Tdm lai, DG trong day hpc NNCNDL cd vai trd quan trong giflp nam dUdc trinh dd^hpc tap, phat huy dupc ti'nh sang tao, lich ciic vii hflng thu cua ngUdi hpc Dam bao chat lupng DG KQHT ngoai ngfl chuyen nganh trong cac trudng Cao dang du lich d n dupe tien hiinh tren tat ca cac yiu td cua cdng tac DG: he thdng danh gia, quy trinh danh gia, giao vien/ngudi thiic hien danh gia, hoat ddng thu thap minh chflng, viec dUa ra nhan
Trang 7djnh va tfnh hflu dung ciia cdng cii danh gia De dam bao chat lupng DG KQHT Irong day hpc NNCNDL, lac gia de xuat cac trUdng Cao dang du Ijch nen thifc hien ddng bd cac nhdm giai phap tren day, gdp phan giflp cac nha trUdng dao tao nhan life du Ijch cd trinh
dp ngoai ngfl vfla dap flng dupe yen d u cfla eac chuan diu ra, vfla dap flng dUdc nhu cau IhUc t l tai cae doanh nghiep
TAI LIEU THAM KHAO
[ I ] Ban chip hiinh Trung Udng Dang cpng siin Vilt Nam, 2013 Doi mdi cdn bdn todn dien gido due vd ddo tgo ddp dng yeu cdu cdng nghiep hda, hien dgi hda trong diiu kien kinh ti thi trudng dinh hudng xd hgi ehii nghia vd hgi nhdp qudc ti Nghi quyll
sd 29-TW ban hanh ngay 4 thang 11 nam 2013, Ha Ndi
[2] Nguyen Quang Giao, 2010 Ddm bdo chdt lugng trong gido due dgi hoc Tap chf
Khoa hpc Cdng nghe, TrUdng Dai hpc Da Ning
[3] Nilko, A.J., 2001 Educational Assessment oj Students Prentice Hall
[4] Trin Thj Tuyli Oanh, 2007 Ddnh gid vd do ludng kit qua hoe tap Nxb Dai hpc su
pham
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ABSTRACT
Solutions for quality assurance in learning outcome assessment of languages for
specific purposes at tourism specialized colleges
This paper focuses on reviewing the main points of quality assurance in education and in educational assessment However, quality assurance elements in learning outcome assessmenL and current situations and solutions for assuring the quality of assessing stu-dents' learning outcomes of languages for tourism purposes al Tourism specialized Col-leges are mainly discussed in this paper