Khoa hpc Giao dî c XAY DUNG VA DUY TR] VAN HOA CHAT LUONG TRONG NHA TRUDNG TS NGUYEN TAN HUNG Triffmg OH Tai chinh Marketing ngudi lien quan hanh dpng theo (hudng tdi) chat lupng, vdi muc dich tdi ca[.]
Trang 1XAY DUNG VA DUY TR] VAN HOA CHAT LUONG
TRONG NHA TRUDNG
TS NGUYEN TAN HUNG Triffmg OH Tai chinh - Marketing
ngudi lien quan hanh dpng theo (hudng tdi) chat lupng, vdi muc dich tdi cao la thda man nhu eau eua khach hang (ngudi hpc, phu huynh, nha tuyen dung, ) Mdt van hda chat lUpng la mot noi trong dd tat c l mpi ngUdi, khdng chi nhdng
ngudi kiem soat chat \ugr\g, deu chju trach nhiem
ve chat lupng.Trong van hda chat lUpng, kiem tra sin pham dau ra khdng phai la quan trpng ma cli can dupe tap trung II dam bio rang mpi thd dupe thUc hi#n dung ngay td dau
Nhdng hoat ddng chu yeu nhIm thUc hien cdng tie kiem djnh chat lupng la thue hien tU danh gil eua eP sd dIo tao (danh gia ben trong eua cle trudng) va danh gia ngoai (do Bd Gilo due va Dao tao chu tri thue hien) Hien nay, cac cp sd dao tao dai hpc va trung cap chuyen nghiep da va dang tien hanh cdng tic kiem djnh chat lupng theo 10 tieu chuan va 61 tieu chi (do Bd Gilo due va DIo tao ban hinh theo Quyet djnh sd 65/2007/QD-BGDDTngly 01/11/2007).Tuy nhien, tr^n thuc te, neu nhu ehi holn thInh bao cao tU dinh gil v l dupc danh gil ngoai theo cac tieu ehuin, tieu chi
cu the ma thieu di gil trj edt Idi dd la - xly dung van hda chat lUpng trong nha trUdng thi hieu qua cCia cdng tie kiem djnh chat lUPng se rit han che Hpn nda, neu tdng thanh vien trong nha trudng chua thau hieu het ^ nghla, su can thiet eua quy trinh kiem djnh, hay ndi each khae moi ea nhan ehua xac djnh rd rang, cu the trach nhiem cua minh doi vdi cdng viee, mdc dp yeu cau ve"chat lupng"ddi vdi cdng viee eua minh, thi thUc sU hp khdng the xay dung dupc ke hoach lam viec hole lam the nao de dat dupe chat lUpng
Nhin nhan tren thuc te hien nay, hau het trong
Id trinh xay dung va phat trien, cac trudng dai hpc deu xay dUng dupc chien lupc phat trien: ngln han, trung han hole dai han, trong do neu rd eae
(Tiip theo ki trUdc)
Vdn hda chat luang (quality culture), theo
cle nha nghien edu Harvey va Green, (1993),
Nguyen, (2004) dupe hieu lasUthamgia rdngrai
cCia ngUdi hoe va ngUdi day trong eae hoat ddng
cd lien quan den chat lUpng Van hda chat lUpng
"II sU hpp nhat/ van dung/ap dung chat lUpng
vao toan bd eae hoat ddng eua he thdng/td
chdc nhIm tao ra mdi trUdng tich cUc ben trong
td chdc v l dan den sU hai long eua nhdng ngUdi
hudng Ipi tdto chdc (sinh vien, phu huynh, nha
tuyen dung, chinh phu, ) Van hda chat lupng
ehi dupe hinh thanh, ton tai va phIt trien khi cle
nha quIn li, linh dao eae cap (Ban Giam hieu,
trudng cac phdng, ban, chCi nhiem khoa, ) hiiu
va thudng xuyen quan tam den chat lupng, de
ra cac ke hoach va tien hanh cle hoat ddng d i m
bio chat lupng Van hda chat lupng eung bao
ham eae quy trinh va cdng cu nhIm xay dUng
he thdng quan lichat lUpng mang net die trUng
rieng cua to chdc CIc quy trinh v l cdng cu nay
chi thuc su cd y nghia khi gan lien vdi cac hoat
ddng trpng tam cCia td chdc
Theo mdt sd tie gil khIc, van hda chat lupng
dupe hieu la ed the xay dung mdt each cd ehu
dich, cd cle mde ddng de danh gia, de thay ddi
va tao nen cac gia trj mdi trong xay dUng vIn hda
chit lupng cua nhl trudng
Td eae quan diem tren, ed the ndi van hda chat
lupng cda mdt cP sd dao tao dupe hieu la: mpi
thanh vidn (td ngUdi hpc den can bp quan 10, mpi
td chdc (tdphdng, ban, khoa den eactd chdc doan
the) deu biet cdng viee cCia minh va cua nhdng
ngudi ed lien quan the nao la chat lucfiig va nhd
biet ehCi ddng khdng ngdng nIng cao chat lupng
cdng viec cda minh va gdp phan cung nhdng
Trang 2Khoa hgc Giao due
-muc ti^u can dat dugc, ke hoach hanh ddng va
trien khai cu the cdng viec de dat dupc muc tieu
chit lupng da de ra.Tren li thuyet, khi ban hanh
chien lupc v l trien khai thuc hien de dat muc tieu
de ra, ddng nghTa la d l xay dung dupc van hda
chat lupng tai don vj NhLmg tr&n thuc te, cle dun
vj hpp de trien khai ke hoach ehiln lupe mdi chi
quan triet den eIn bd quIn li phdng, ban, khoa;
edn nhdng ngudi true tiep thuc hien thi thudng
khdng nam rd (tham chf la khdng biet den) nen
de rPi vao the bj ddng, phli thuc hien ngay ma
chua ed thdi gian de tim hieu ve y nghia cCia chat
lupng can dat den Cho nen du da hoan thanh
bao cao tU dinh gia, nhUng bao elo van khdng
phIn anh dupc thuc chat "dat dupe muc tieu de
ra"d mde dp nao, khdng phIn anh dupc nguyen
nhin dan den viee khdng dat chat lupng nhu
mong mudn
Do vay, de hinh thanh va duy tri van hda chat
lUpngtrongnhltrUdng-muedieh tdi cao cua cdng
tae kilm djnh chit lupng giao due, eae trUdng can
luu y den nguyen tie vd eung quan trpng la phli
cd su tham gia cOa mpi thanh vien, mpi td chdc
trong nha trudng Khi tUng thanh vien trong don
vj, to chdc thau hieu y nghTa eua viec can dat tdi
muc tieu chat lupng va biet can lam gl de dat dupe
muc tieu mong mudn, eung nhutieh cUetham gia
day di!i vao qua trinh xay dUng he thdng quan li
chat lupng, ma mue tieu la hUdng tdi khach hang
- sdn pham gido due ddc biet, thi chae chan ket qui
dat dupc se nhu mong mudn
De tao dieu kidn cho mpi thanh vien lam viee
tu giac, tich cUe ed hieu qui va san pham ed chat
lupng, ddi hdi cac cap quIn li nha trUdng phai: (1)
Tao dung dupc mdi trUdng, cocheva dieu kien lam
viec phu hpp thay vi kiem solt hp (can bd quan li
cac cap tao dieu kien thuan Ipi eho cIn bp, gilng
vien, sinh vien, chd khdng phai ehi la lanh dao,
kiem tra ho); (2) Xay dung elc cdng eu lao ddng
va he thong cP che phu hpp; (3) Nhdng thanh qua
lao ddng (du Idn, nhd) phli dUpe thda nhan
Oe thUc hien dupe cd che va mdi trudng tren,
ddi hdi cac cap quan li phai xac djnh dupe eae yeu
td nen t i n g cua van hda nha trUdng, dd la:
1 Cde yeu td hOu hinh: kien true tru sd, van
phdng, khung canh trudng hpc, each bai tri Idp hpc, logo, khau hieu, bieu tupng, dong phuc, nghi le,
2 Chdt lupng ban Idnh dao vd nhdn vien: chat
lupng ban lanh dao va eae nhin vien chO ehot ddng vai trd quan trpng nhat trong viee dinh hudng va quan liclc hoat ddng ndi ehung va van hda nha trUdng ndi rieng
3 Cdc quy dinh vevdn hda: nha trudng nao eung
cd eae yeu td van hda mdt each tU nhien d cle mdc dp khae nhau: dieu le nha trudng, quy djnh, npi quy, dupc ban hanh bIng vIn ban, pho bien trong toln trUdng de thUc thi Van hda nha trUdng dupe the hien d eae pham tru: dao ddc nha giao, gia trj theo duoi, niem tin, thai dp dng
xd, hanh vi giao tiep
4 Cdc quy Ude ehUa thdnh vdn: cac quy Ude nay
cd Uu diem la te nhj va linh hoat trong giao tiep, nhUng tao ra cac khoing each nhat djnh (eu the la quan he dng xdvdi cap tren, dan den nhdng han che, khd xd trong cdng viec)
5 SUtham gia cda ban Idnh dao vd nhdn vien:
linh dao nha trudng, cac phdng/khoa, bd mdn khdng tham gia dan dat eae hoat dpng van hda
td chdc, khdng gUPng mau trong ea cudc sdng Ian cdng viee, thi that khd cd the duy tri va phIt trien dupe cac gia trj nen tang cua van hda nha trudng Do vay, ea hai phia phli eung nhau quan
t i m tdi viec cli thien tinh hinh chat lupng giao due ei!ia dPn vi minh; thUc su la hat nhan tao lap
va duy tri bau khdng khi ehu dpng, tim tdi, sing tao mdt each thudng xuyen, lien tuc nhieu hinh thde hoat ddng de nang cao chat lupng cdng viee
Cung can die biet nhan manh den vai trd eua phdng/bd phan dam bao chat lUpng trong nha trudng Bd phan nay ddng vai trd vd eung quan trpng trong qui trinh trien khai, tham gia giam sat xay dung he thdng quIn li chat lUpng dao tao va xay dung van hda chat lupng trong nha trUdng
Trang 3De xay dUng va duy tri vIn hda chat lupng trong
nha trudng, theo chung tdi, cIn thUe hi§n tdt cac
gili phap sau:
1/ Nang cao nhin thdc cDa eIn bp, gilng vien,
nhan vien va sinh vien ve chit lupng, dam bio
chat lupng, quIn If chat lupng trong trudng dan
dan hinh thanh van hda chat lupng
2/ Xly dung, thudng xuyen xem xet dinh gia
va ^ e u ehinh muc tieu chat lUpng, ele ehinh sach
(cac qui trinh, thu tue, van bin, bieu mau, )
cho phu hpp vdi thuc te v l dae biet la phu hpp
vdi ngudn lUc cCia nha trudng (cp sd v l t chat, tai
chinh, dpi ngu gilng vien va cIn bd quan li giao
due, )
3/ Bdi dudng eae kT nang, hoat dpng chat lupng
eho ele thanh vien trong nha trudng, dae biet chu
trpng den cac thanh vi§n mdi (nhan vien, cac can
bdqulnlfmdi)
4/ Xay dung he thdng cdng eu danh gia ve chat
lupng gilo due eua trudng
Tdnhdng phIn tfch, nhin djnh va danh gia tren,
cd the ndi trong bdi canh toan cau hda hien nay,
khi ma giao due dai hpc nUdc ta dang ddng trudc
nhieu sucanh tranh gay gat, vdi cac md hinh dao
tao lien ket du hpc tai chd, va trong qua trinh
thay ddi vUPn len de khIng dinh chat lupng, CP
sd dao tao nao xay dung v l duy tri dUpc vIn hda
chat lupng, se cd dupe the manh ve tiem nang (vlt
chat, ngudn nhan lUc, ) de khang dinh thupng
hieu, uy tin cCia minh
VIn hda II suthe hien rd nhat tinh than din tpc,
bin sac dan tde, ddng thdi cung la nPi the hien y
thdc va phuong thdc tiep nhan nhdng gia tri eua
cac din tpc khae theo tinh than cCing tham dU v l
eijng chia s^ De xay dUng van hda chat lupng,
chung ta can thay doi cleh thdc hoat ddng Khi cd
dupc van hda chat lupng, nha trUdng se dat dupe
nhdng mue tidu chat lupng mong mudn tren co
sd phat huy ndi lUe cua minh
TAILI^UTHAMKHAO
1 Bp Giao due va Dao tao, Bdo edo sUphdt trien
cua hi thdng gido due dgi hgc, edc gidi phdp ndng
cao vd ddm bdo chdt lupng dao tgo (bio cao sd
760/BC-BGDDT ngly 29/10/2009)
2 Bd Giao due va Dao tao, Bdocdo tong ket nam
hgc 2009-2010 vd nhdng nhiem vu trong tdm ndm hge20IO-2011
3 Bd Giao due va Dao tao, Phuong hudng nhiem
vu ndm 2011 vd nhdng ndm tiep theo ve cdng tde kiem dinh chdt lupng gido due
4 Bd Giao due va Dao tao, D^ I n Xay dung vd
phdt trien hi thong kiem dinh ehdt lupng gido due dgi hgc vd trung edp ehuyin nghiep
5 Nguyen Kim Dung, Van hda chdtlupng trong
gido due dgi hgc, Tdi lieu hgi thao "Xay dUng vd ddnh gid he thdng ddm bao chdt lupng bin trong trUdng dgi hgc nhdm hinh thdnh vdn hda ehdt lupng cua nhd trUdng", Nha Trang, thing
10/2010
6 Nguyen Kim Dung, Huynh Xuin Nhut, Cdc
khdi niem "chdt lupng, vdn hda chdt lupng, ddnh gid, ddm bdo vd kiem dinh chdt lupng trong gido dud' (ngudn
httpy/ceea.ier.edu.vn/danh-gia-ki-em-dinh)
7 Oe cuang bdi gidng mdn hgc Ulugn vdn hda
vd dudng Idi vdn hda cua Ddng egng sdn Viet Nam,
NXB Li luan chinh tri Ha Ndi, 2007
8 Bui Thj Thu Huong, Vevdn hda chdtlupng khi
xay dUng he thdng qudn li chdtlupng dao tgo trong trudng dgi hge theo cdch tiep can qudn If chdt lupng tong the,Tap ehi khoa hpc DHQGHN, Khoa hpc xa
hdi v l nhan vIn, 25 (2009), 33-38
9 Hd ChilVlinh, Todn tdp, NXB Chinh tri qudc gia,
HI Ndi, 2000, tap, 3
10 Tran Thu Thuy, Nguyen Lucftig Le Chi, Bgn
biet gi vi kiem djnh chdt lugng gido due dgi hgc, Ki
2 - Vdn hda chdtlupng (ngudn www Spnttw, edu
vn)
11 TCtdiin Tieng Viet, NXB Thanh Hda, 1998
(MinhTIn,Thanh Nghi, Xuan Lam bien soan)
SUMMARY
In the globalization and internationalization, when the Vietnamese higher education is facing stiff competition with twining, in-situ oversea study and the self-improvement of the institutions, those with quality culture will be able to emphasize on their name and prestige