ESP – VOC P1 1 As competition for places in Europe and the US is , more and more students are doing their internships in Asian countries a fierce b relaxing c nice d essential 2 I have two assistants.
Trang 1ESP – VOC P1
1 As competition for places in Europe and the US is _, more and more students are doing their internships in Asian countries
a fierce
b relaxing
c nice
d essential
2 I have two assistants in my department, and we work together closely as a _ to achieve our business goals
a team
b society
c band
d fan
3 The word “internship” is used for white collar (professional) careers while the word “ _" is used for blue collar (manual / technical) careers
a operation
b appreciation
c apprenticeship
d completion
4 Many Asian organizations are _ because the employees have to strictly follow the orders of the boss
a permanent
b patient
c hierarchical
d independent
5 In reality, internships can be done part-way through a course of study in order to _ a university degree
a appreciate
b obtain
c operate
d locate
Trang 26 At first, I didn't like the new workplace, but I quickly _ to the way things were done there and was soon very happy
a appreciated
b completed
c adapted
d located
7 When we intern for a small company, we will probably be able to develop stronger _ with the people we are working with
a appreciations
b applications
c relationships
d operations
8 The experience gained on an internship is helpful for getting a job or for _ one's studies
a appreciating
b completing
c operating
d locating
9 Nowadays, many Vietnamese companies seek for _ (who have just finished their university education) with some experience in working with foreign customers
a managers
b launchers
c organizers
d graduates
10 When he was young, all the salary he could _ at the factory was £1 a week
a graduate
b launch
c earn
d manage
11 Customers who have strong _ toward a brand are likely to pay more than customers who are only satisfied with the products
a processes
b deliveries
Trang 3c payments
d emotions
12 Asian businesspeople generally prefer to take more time rather than make wrong decisions, so
multicultural teams need to be _ to wait for their reply
a independent
b permanent
c patient
d hierarchical
13 One of Brazil's largest _ of logistics service has an excellent opportunity for a manager in its Recife warehouse
a shareholders
b contributors
c allowers
d providers
14 According to the Confederation of British Industry, 80% of employers first look at the experience and skills that a person _ on an internship
a faces
b owns
c produces
d acquires
15 Working across _ can help us to be more independent, more confident, and better at working with foreign people who are different from us
a universities
b departments
c offices
d cultures
16 In many universities, an internship is an essential part of the education because students can get some real _ during their internship
a bargain
b experience
c payment
d comment
Trang 417 In order to increase sales, businesses need to understand how customers’ _ affect their decisions to buy products or use services
a deliveries
b emotions
c processes
d services
18 Almost every student expects that their college training will help them find internships and
professional _ after graduation
a locations
b applications
c positions
d completions
19 One important skill in the 21st century is the ability to _ relationships between people from different cultures
a build
b produce
c own
d face
20 Working across cultures can help us understand how our own cultural _ are different from other people's
a values
b departments
c senses
d methods
21 When working in a hierarchical organization, employees are required to _ the boss and follow the orders of their leaders
a encourage
b respect
c guarantee
d impress
22 In business, if your customer _ is poor, people will complain about it, and you’ll lose your customers as well as a lot of money
a process
Trang 5b delivery
c service
d level
23 In the UK, the practical experience gained through internships was _ by full-time students
a operated
b appreciated
c completed
d located
24 Successful interns in a multicultural environment need to _ their communication to the local style, and to think carefully before they speak
a analyse
b force
c demonstrate
d adjust
25 Most companies understand that purchasing decisions are based more on customers’ personal _, and this can affect the profits of these businesses
a emotions
b processes
c deliveries
d payments
26 In the UK, most big companies accept internship _ in the autumn, and it is essential to know the business cultures of these companies
a operations
b applications
c relationships
d appreciations
27 The new leader is very good at _ our large team to achieve the business objectives, and we really admire him
a receiving
b managing
c launching
d graduating
Trang 628 Larger companies have greater resources than smaller firms, which means we can _ more information and learn new knowledge during our internships
a obtain
b operate
c appreciate
d complete
29 After a year working abroad, he became more _ and better at looking after himself
a permanent
b uncertain
c hierarchical
d independent
30 In business, it is important to keep a high _ of satisfaction when customers buy things from you
a emotion
b delivery
c level
d process
31 In our company, the managers often _ us to do things in teams such as having lunch together or going out together after work
a respect
b guarantee
c impress
d encourage
32 I would like to gain some business experience on a one-year internship with a _ cosmetics manufacturer like Rose Inc
a bottom
b regular
c high
d leading
33 Working across cultures requires intercultural _, which means the ability to see things in different ways
a sensitivity
b demonstration
Trang 7c confidence
d dependence
34 After the internship, he felt _ with his personal abilities and believed that he could be
successful in the future
a confident
b productive
c diplomatic
d permanent
35 The new employee is very _ in dealing with difficult clients and can always solve the problems successfully
a productive
b uncertain
c permanent
d diplomatic
36 In some Asian companies, the _ of handling customers’ problems is very long and ineffective
a process
b emotion
c delivery
d service
37 Our customers are not satisfied because the company does not provide free _ to those who live
in the suburb of the city
a payments
b emotions
c deliveries
d processes
38 I am motivated and hard-working, so I am confident that I can make a valuable _ if I can work for your organization
a provider
b contribution
c shareholder
d allowance
Trang 839 It is common for interns to work for free, but the experience they gain during the process _ for not receiving a salary
a analyses
b compensates
c acquires
d demonstrates
40 Internships in a small company can offer many chances to be creative, to make greater contributions, and to _ practical experience
a appreciate
b operate
c obtain
d locate
41 Our company offers free accommodation, good benefits, and a monthly _ of $500 for new employees
a contributor
b allowance
c shareholder
d provider
42 After one or two years working abroad, 90% of our clients could find a _ job which allows them
to work for the company all their life if they want
a diplomatic
b friendly
c productive
d permanent
43 The customer _ department of that company has always provided effective solutions when customers complain about their products
a emotion
b process
c service
d level
44 Our company is going to _ a new type of cosmetic products by the end of this month, so we are really busy now
a graduate
Trang 9b organize
c manage
d launch
45 Working for this large electronics manufacturer, you will have a lot of opportunities to _ projects and work with a team of foreign colleagues
a graduate
b organize
c supply
d launch
46 As a warehouse supervisor, you have to _ ideal stock levels and on-time deliveries to our customers
a encourage
b respect
c guarantee
d impress
47 It is said that working in a multicultural environment can help us to _ the ability to live and work in a different culture
a relax
b demonstrate
c analyse
d force
48 In fact, many companies are spending more money on customer _ training to keep their customers happy
a emotion
b process
c delivery
d service
49 In a hierarchical organization, it's important to _ your boss by your job attitudes and work performance if you want to be promoted
a encourage
Trang 10b impress
c guarantee
d hurt
50 Many companies are working really hard to increase the high satisfaction _ of their customers
so that they can increase the sales
a emotions
b deliveries
c processes
d levels
7 The correct answer is: completing
8 The correct answer is: graduates
9 The correct answer is: earn
10 The correct answer is: emotions
11 The correct answer is: patient
12 The correct answer is: providers
13 The correct answer is: acquires
14 The correct answer is: cultures
15 The correct answer is: experience
16 The correct answer is: emotions
17 The correct answer is: positions
18 The correct answer is: build
19 The correct answer is: values
20 The correct answer is: respect
21 The correct answer is: service
22 The correct answer is: appreciated
23 The correct answer is: adjust
24 The correct answer is: emotions
25 The correct answer is: applications
26 The correct answer is: managing
27 The correct answer is: obtain
28 The correct answer is: independent
29 The correct answer is: level
30 The correct answer is: encourage
31 The correct answer is: leading
32 The correct answer is: sensitivity
33 The correct answer is: confident
34 The correct answer is: diplomatic
35 The correct answer is: process
36 The correct answer is: deliveries
37 The correct answer is: contribution
Trang 1138 The correct answer is: compensates
39 The correct answer is: obtain
40 The correct answer is: allowance
41 The correct answer is: permanent
42 The correct answer is: service
43 The correct answer is: launch
44 The correct answer is: organize
45 The correct answer is: guarantee
46 The correct answer is: demonstrate
47 The correct answer is: service
48 The correct answer is: impress
49 The correct answer is: levels