Responsibility ‐ Customer is responsible for: • Inform VAECO of the specific schedule for using the hangar/ parking areas • Perform maintenance work for the customer's aircraft in speci
Scope
This procedure is applicable to the coordination between VAECO and customer in the following cases:
‐ A hangar lease contract (other AMO) for aircraft maintenance activities at the wide body hangar of VAECO at the same time
This parking area lease contract, entered into by the customer, governs services and maintenance activities conducted in VAECO’s parking areas under the responsibility of another AMO or customer, including but not limited to parking aircraft, aircraft maintenance activities, engine run-up, and aircraft washing at VAECO parking areas.
Responsibility
• Inform VAECO of the specific schedule for using the hangar/ parking areas
• Perform maintenance work for the customer's aircraft in specified areas in the hangar/ parking areas
• Keep tool and equipment, part/ materials, barrier, signs of customer within the specified areas in the hangar/ parking areas;
• Provide a list of customer maintenance staff and ensure that the maintenance staff perform maintenance work comply with VAECO's procedures about security and safety when entering and leaving the specified areas in the hangar/ parking areas
• Promptly notify VAECO in situations that arisen during maintenance activities (lost of tool and equipment, maintenance event/ occurrence )
• Arrange hangar/ parking areas slot according to customer’s requirements;
• Perform towing customer’s aircraft into the hangar or coordinating with the customer to tow the customer's aircraft into the hangar
• Promptly notify Customer in situations that arisen during maintenance (lost of tool and equipment, maintenance event/ occurrence )
• Supervising security to customer maintenance staff when performing maintenance work at VAECO
• Supervising the compliance of customer maintenance staff when performing maintenance work in the hangar/ parking areas with VAECO's related procedures and coordinate to handle arisen situations.
General requirements
‐ BPD shall deploy training courses about VAECO's related procedures to the customer maintenance staff performing maintenance work on customers' aircraft, including:
• VAECO SOP Chapter 4: General safety requirements
• Procedure on fire prevention and extinguishing
• Customer maintenance staff who tow customer’s aircraft into/ out the hangar/ parking areas must be trained in the VAECO SOP 6.1
‐ The specified customer’s aircraft maintenance areas in the hangar/ parking areas flexible barriers/fances and warning signs to minimize risks
‐ Customer maintenance staff must wear labor protective clothing
‐ QC Divisions (HAN and HCM) supervise the compliance of customer maintenance staff when performing maintenance work in the hangar with VAECO's related procedures
‐ Security Division checks, supervises the security to customer maintenance staff when performing maintenance work at VAECO
‐ When situations arisen customer notifies relevant department/ center of VAECO for coordination processing, investigation.
AIRCRAFT TOWING/PUSHBACK
Purpose
To ensure that aircraft towing/ pushback are performed safely to human, aircraft/ aircraft component, ground equipment and in accordance with current applicable airport authority regulations and customer requirements
Definitions
‐ Pushback: moving of AIRCRAFT from parking position to taxi position by use of specialized ground support equipment
‐ Towing: moving of AIRCRAFT other than pushback operations, with/ without load on board by use of specialized ground support equipment
‐ Towing leader: is usually a headset man if headset can be used during towing or assigned appropriate staff in special towing cases.
Scope
This procedure is applicable for towing/ pushback of aircraft around VAECO facility and Ramp area for all aircraft types handled by VAECO.
Responsibility
‐ RMC/ BMC are responsible for AIRCRAFT towing/ push back and assigning towing/ push back personnel
‐ RTD/BTD is responsible for coordinating the operation of AIRCRAFT towing/ push back and arranging airplane space within VAECO facility
‐ Related Ground Support Manager of MSC is responsible for providing towing equipment (tractor and tow bar) and assigning tractor driver.
Procedure
Aircraft towing are performed with towbar or towbarless tractor consists of a minimum of three agents:
‐ Tractor driver is responsible for towing routing, operating of tractor/ tow bar
Tractor driver shall be qualified as specified in “Tài liệu kiểm soát hoạt động Trang thiết bị mặt đất – Part 1, paragraph 1.6.5.1”
‐ Cockpit man is responsible for operating of required A/C systems for towing
Cockpit man shall be qualified A2 function as specified in SOP 10.1.2.2 or 10.1.4.2
‐ Towing leader (headset man/ assigned staff) is responsible for controlling of whole towing/ pushback operation, coordinating of towing/pushback personnel Towing leader shall be trained this SOP 6.1 procedure Headset man or assigned staff shall be and qualified as specified in SOP 10.4.2.9.
General requirements and safety precautions
Towing/ push back preparation, checks and operations should be performed IAW relevant aircraft maintenance data (AMM), airport authority requirements and customer procedure
‐ Maximum speed of tractor during towing/pushback is 10km/h Maximum speed of tractor without aircraft is 25km/h
‐ Towing/pushback must be followed appropriate marking line
‐ DO NOT use reverser gear to tow aircraft
‐ DO NOT suddenly change speed
During aircraft towing, the towing leader should assume the position at the front left side of the aircraft (except ATR models) and maintain a minimum distance of 3 meters from the nose gear and tow bar while the aircraft is moving Never walk in or forward of the tractor’s or nose wheel’s path, and keep clear of the engine suction area.
‐ Towbarless tractor or towbar, towbar tractor must be aligned with aircraft before towing/pushback
‐ Towbar wheels must be completely retracted before start moving the aircraft (if applicable)
‐ All doors of aircraft are closed except service panel door (which is used to attach headset) or in abnormal condition
‐ Communication must be maintained between towing team and ATC at all times The following but not limited to communication methods shall be applied to ensure accuracy and on-time communication depend on requirement of applicable airport authority and aircraft’s configuration:
• Between cockpit and ATC: Using VHF on aircraft; or
• Between tractor and ATC: Using towing vehicle’s radio equipment or portable radio equipment
‐ Communication between staff of towing/pushback team (tractor driver, cockpit man, Towing leader, clearance monitor) must be maintained at all times
‐ At night time, under extremely weather conditions (rain, fog, ), aircraft strobe light, Nav lights, towbar/towbarless tractor headlight and signal light must be turn on during towing/push back
CONTRACT MAINTENANCE IMPLEMENTATION
Purpose
To ensure the customer requirements as specified in the contract between VAECO and customer are followed.
Scope
This procedure is applied for deploying and implementing the customer contract/ order/ request in VAECO.
Responsibility
The Director of BPD is responsible for contacting customers to obtain the necessary information, determining the content of the work package, and for explaining and developing the contract that has been signed with customers to the appropriate department or center.
‐ Director of QAD is responsible to:
• Evaluate Customer Questionnaire (VAECO Form 6024) received from customer;
• Summarize the procedures of the customer and incorporate into the Quality Notice (QN) if necessary
‐ Director of MCC, EGD, RMC, BMC LGC and CIMC are responsible to implement the customer requirements as specified in the contract and QN (if any)
‐ Directors of HRD are responsible to implement the training of customer’s procedures
‐ Director of TC is responsible for nominating and controlling in-house instructors.
Procedure
Deploys maintenance contracts to appropriate maintenance centers/ departments via a decision/ letter The deploying includes but not limited to:
• Responsible for each party (VAECO and Customers) about providing and controlling of T&E, Part & Material…
• Responsible for the appropriate maintenance center/ department
‐ Receiving and deploying the customer’s contract/ order
‐ Performing the A/C maintenance at BMC
‐ Performing the A/C maintenance at RMC
‐ Performing the A/C component maintenance at BMC and CIMC
‐ Performing the A/C maintenance outside the approved location
AIRCRAFT WORK ORDER ISSUANCE AND CONTROL
Purpose
To ensure the Work Order (WO) is issued and managed in accordance with the customer’s maintenance requirements.
Scope
‐ Applicable Department/ Center: MCC, RMC, BMC, CIMC
‐ Applicable Object: The aircraft maintained IAW customer’s requirement.
Responsibility
‐ Director of MCC is responsible to issue and deploy the WO for the following work in compliance with customer maintenance requirements:
• A/C maintenance work and OOP maintenance requirements; ADD rectification, defect trouble-shooting;
• Other complex work that requires an EO to implement;
‐ Director of CIMC is responsible for issuing WO to perform rectification of cabin interior/ IFE defects
‐ Maintenance centers are responsible for issuing WO to perform non-routine work, defect rectification…;
Procedure
The completed WO and related maintenance records are kept at the Technical Record section of MCC for at least two years.
WORK PACK PREPARATION AND REVIEW
Purpose
To ensure the Work Pack (WP) preparation and review is performed properly to meet the customer’s requirements.
Scope
Applied for preparation of the WP for applicable aircrafts as specified in the contract with the operators (such as VNA, PA, K6) and review of the WP prior to conducting the maintenance.
Responsibility
‐ Director of MCC is responsible to:
• establish the WP as specified in the contract or receive WP from BPD and ensure that job cards, worksheets, preload requirements and related documents are adequate and satisfied
• adjust the schedule of WP performance within the deadline and assign appropriate maintenance centers for implementation of the WP
‐ Director of LGC is responsible for preparing all required parts, material specified in the preload requirement
‐ Director of MSC is responsible for controlling and ensuring the sufficiency of Tools
& Equipment specified in the preload requirement, preparing all required tools, equipment as required by MCC
‐ Director of QAD is responsible for assigning CAT C C/S to review work package assessment/preparation process to ensure all customer requirements within VAECO scope of work, ensure T&E, parts, material and manpower are available before maintenance work is implemented.
Procedure
• The pre-input meeting minutes are kept at BPD at least 24 months after the WP completion
• The copy of pre-input meeting minutes are kept at the respective maintenance center at least 3 months after the WP completion.
CONTROL OF WORK PROCESS AND DOCUMENT DURING MAINTENANCE
Purpose
This procedure is promulgated to ensure:
‐ All aircraft related work tasks are reviewed, approved and issued as appropriate so that all work carried out on the aircraft are valid and current
‐ Proper control of aircraft work and maintenance documents (Job cards, Worksheets, and Non-Routine Cards) for accountability and traceability.
Scope
This procedure is applied for controlling of work processes and maintenance documents during base maintenance
Responsibility
‐ BPD staff is responsible to cooperate with customer to handle additional task and non-routine work arisen during maintenance process
‐ MCC are responsible to corporate with BPD and relevant maintenance center to evaluate performing ability, schedule impact of additional task and non-routine work
‐ Maintenance staff is responsible for the completion of the work he performs
‐ Production planner is responsible to maintain maintenance documents to be valid and current to the work carried out on the aircraft
‐ CAT C C/S is responsible to know the progress of the maintenance and issues that may affect the maintenance progress and quality.
Procedure
6.4.1 Procedure for generation of work document:
‐ All forms used to maintain the A/C must meet the customer requirements by using correct Customer Form
‐ After reviewing the WP and all NRC raised after preliminary inspection, the assigned Production planner establishes NRC list
‐ Any job cards, worksheets withdrawn from WP are recorded in List of acceptable deferred tasks with concurrence of the customer and in compliance with customer operation procedure before the aircraft is returned to service
During maintenance, any additional customer-requested maintenance work is received exclusively by BPD BPD forwards the request to MCC for evaluation of feasibility and schedule impact If MCC’s evaluation determines the work is not included in the contract, the Production Planner issues a Non-routine Work/Work Pack Change Request and attaches the extra task list, sending it to BPD for sign-off and to the customer for approval After customer confirmation is obtained through BPD, MCC deploys the approved work to the related MCs for execution.
‐ For VNA Aircraft, job cards/ worksheets for Additional Maintenance Work are issued by MCC and transferred to maintenance center for performing Additional Maintenance works are recorded
‐ The Production Planner validate all maintenance documents (job cards, worksheets, NRC, JCAS, WO…) by appending stamp on the upper right corner of the first page of those documents
‐ If any maintenance document is declared lost, The Production planner is informed for the issuing of a duplicate copy Any duplicate copy issued to replace the original job card must be approved by the Production planner and stamped “Duplicate copy” The qualified maintenance staff and authorized staff who had worked and inspected the job sign and stamp on the duplicated job card or NRC after verifying that the job has been properly performed
6.4.2 Customer Work instructions and furnished worksheets
‐ All customer work instructions and documents released for compliance on aircraft/parts are checked by the production planner for completeness of the work scope and specification, and availability of referenced work documents
‐ All released Job cards and worksheets are properly indexed according to the customer furnished index sheets
6.4.3 Master Job card/ Worksheet index and NRC list
‐ When the customer furnished index sheets is not provided by customer, before the maintenance visit the production planner should prepare the Master Job cards/Worksheets index, NRC list, other related forms and attachment, and then send this package to the Dock control room one day before the work start
‐ The Master Job cards/Worksheets Index must be available at the aircraft work document trolley/ rack and not to be removed from its designated location
‐ Production planner gathers completed maintenance documents (Job cards/worksheets and NRCs) that are duly signed and checked by authorized staff, from the designated rack together with Master Job card/ Worksheet Index or NRC list and transfer them to QC inspector for checking
‐ QC inspector checks all maintenance records for completeness (to ensure: Proper entries in required block; Proper signature, date and stamp; All concerned pages are sufficient; Proper cross-references for traceability; Good physical condition; Certificates/ Serviceable tags are attached where applicable) and accuracy of entries and indicate this by stamping in each work documents Any concern about safety issue must be reported to CAT C C/S CAT C C/S shall assess, coordinate with related personnel, department to find the solution The solution must be accepted by CAT C C/S before implementing
‐ After certified by QC inspector, Production planner registers in computer system (E.g AMASIS) and indicate that the work has been done by stamping, signing and specified the performed date in column “Performed” of the Master Job card/
Worksheet Index or NRC list or Customer Forms for the said job card/worksheet and NRC respectively
Maintenance staff is to process the entire maintenance document (Job cards/ worksheets /NRCs, etc.) flow as follows:
‐ Maintenance staff is to pick up maintenance document with attached related maintenance data from the Dock Control Room,
‐ Production planer is responsible for prepare all maintenance data for the routine work (referred in the job cards, worksheet) Maintenance data which are used for the non-routine work (Referred in NRC, JC/NRCC Form, SRO…) is prepared by authorized staff
During the project, the maintenance document and all related data are progressively signed off by the respective trades, ensuring each phase of the work is certified and supporting ongoing work continuity This signing process provides traceability and accountability for completed steps, confirming that every stage meets the required standards Once all steps are signed off, the maintenance document and related data are placed in the Sign Off area to finalize the record.
‐ If a work process is stopped midway, maintenance documents and the related maintenance data are to be signed to the last process step carried out and to be put in “Work in progress” area This allows continuity and eliminate the duplication of work
‐ If work cannot be accomplished due to unavailability of parts or awaiting Engineering instruction, the maintenance document and related maintenance data are to be put in “Awaiting Parts / Instructions” area
Authorized staff checks completed maintenance documents especially the NRCs for completeness and appropriateness of entries Authorized staff affixes his/her stamp and signature upon vetting to indicate that the completed work document was satisfactory For traceability and record keeping process, document vetting must consider the following:
‐ For work that involves replacement or installation of serialized aircraft parts/components, authorized staff and Technician must ensure that the Part Number (P/N), Serial Number (S/N) and GRN are clearly annotated on the appropriate portion of the maintenance document (NRC, worksheet ) Copy of Release/ Return to Service certificate such as FAA Form 8130-3, EASA Form
1, CAAV Form 1 or equivalent and Serviceable tag must be attached together with the completed work documents
‐ For work that involves usage of consumable materials, whole or partial (e.g paint, adhesive, sealant, etc.), and replacement or installation of Standard Parts (e.g bolts, nuts, washers, rivets, etc.), authorized staff and Technician must ensure that the Part Number (P/N) and GRN are clearly annotated on the appropriate portion of the document (NRC, worksheet ) Copy of Certificate of Conformance/ Compliance (C of C) and document to prove the equivalency need to be attached to the completed work documents in case using of substitute material
Production planner monitors and tracks the checking of these completed work documents for completion before they are routed to Technical Record Section
DOCK CONTROL
Purpose
To define normal work procedures pertaining to the Dock Control These procedures may at times be modified to meet the special contractual requirements of specific customers.
Scope
This procedure is applied for the dock control during base maintenance.
Responsibility
‐ Manager of the related TD is overall responsible for the proper control of the Dock Control Room and for ensuring that this procedure is enforced and maintained
‐ Production planner is directly responsible for controlling of all activities in the Dock Control Room
‐ All maintenance personnel under management of Foreman ensure that all requirements in respect of the Dock control room are properly maintained.
Procedure
‐ The Dock Control Room is the information center for the aircraft being worked on
‐ All job cards/ worksheets are prominently displayed according to zones and trades inside the Dock Control Room
‐ All requests from maintenance staff for drawings, manuals, technical assistance or purchases are processed through the Dock Controller
Maintenance documents removed from the Dock Control Room for work must be returned to the Dock Control Room once the task is completed, or at the end of each working shift, to ensure proper record keeping.
Exceptions to this procedure may be necessary from time to time to meet the requirements of certain customers The TD Manager, or their delegate, will determine these exceptions in consultation with the customer.
‐ The Production Planner prominently displays Aircraft General Information The Aircraft General Information contains the pertinent information to identify the A/C such as:
• Aircraft Registration Number and/or Type, model, Manufacture Serial number (MNS);
‐ Maintain good housekeeping in the Dock Control Room
‐ After receiving an incoming work package from MCC the Production Planner in-charge shall:
• Check the work package against the Customer tally list for completeness
• Assign job and control numbers to the individual work sheets
• Ensure that all drawings or references called for in the work are available
• Load maintenance documents on the work boards and issues for maintenance as per the established maintenance timetable
When using hardcopy pre-printed NRC forms, issue blank serialized NRCs to maintenance staff for defect write-ups The maintenance staff then books out the required number of serialized NRCs and initials the NRC list to confirm issuance.
• Keep track of the removal of any task cards via Task card booking in & out records
7.4.3 As the project progresses, the Production Planner shall
‐ Maintain all printed maintenance data up to date In case the maintenance data is updated during work performance respective TD staff evaluates the requirement of T&E and part/ materials and requests for supply to continue the work
‐ Check all maintenance documents for proper filling and signing in accordance with the progress and status of the work being completed When work is completed, he/she is to ensure that all related worksheets are duly sign-off with the relevant signatures and stamps of the authorized staff, date of completion
‐ Sign and stamp on the Master job cards/worksheets index and NRC list to signify the completion of the worksheets and keep the completed sheets progressively, as all Routine and Non-Routine cards are completed
‐ Receive maintenance documents and related maintenance data from maintenance staff and put in “In-progress” or “Sign off” area accordingly
‐ Complete the required operation in computer system (AMASIS…) and keep all completed Job cards, worksheets, NRCs… that checked by QC inspector in
‐ Receive all TAR and register in the TAR Index before conveying to the Tech service section or MCC
‐ Conduct a worksheet audit at the appropriate time to ensure all Routine task cards, NRC, Engineering Orders, Technical Assistance Request and related paperwork are accounted for accountability Daily, work progress is to be reported to the CAT C C/S and Aircraft Manager (Foreman) CAT C C/S shall assess all discrepancies and coordinate with related personnel, department to find the solution The solution must be accepted by CAT C C/S before implementing
‐ Gather and send all OPM Requirement Notices to MCC whenever there is a new/ revised/ terminated OPM requirements arisen during maintenance for updating to new OPM Requirement Control Sheets
‐ Ensure that the Control Room is cleared of all documents belonging to the project just completed after the aircraft departure
‐ The foreman and the trade engineers (Zone/Team leader) in charge shall determine the job priorities and assign work to the crews accordingly
‐ All paperwork to be taken out must be brought to the attention of the Production planner (dock controller)
‐ Any partially completed task card waiting for work continuation or other trades is returned to the dock control room daily Worksheets that are booked out to workshops can be returned upon completion of jobs if it is not practical to return them daily
‐ When the work step is completed, the performer completes maintenance documents IAW SOP 5.6
‐ When the work is completed or is stopped due to shift change or whatever reason, maintenance staff returns the maintenance document with related maintenance data attached to Production planer
‐ Component removals from aircraft are tracked by the use of a List of Replaced Component where part number & serial number of removed/installed items are recorded
‐ All authorized staff working on each assigned aircraft are to provide name, and stamp approvals on the Maintenance staff register This identifies the name & approval stamp of the engineer
MAINTENANCE DOCUMENT COMPLETION
Purpose
To ensure that all completed works on aircraft or components are recorded IAW applicable regulatory authority and the customer/ operator.
Scope
This procedure is applied for completing the document for the aircraft/ aircraft component of VAECO’s customer.
Responsibility
Authorized staff is responsible for the document completion of the work step(s)/ subtask(s)/ task he performs and/or inspects.
Procedure
‐ Aircraft maintenance record update in AMASIS for VNA.
AIRCRAFT MAINTENANCE RECORD
Purpose
To ensure aircraft maintenance records are properly transferred to the customer (operator) and achieved in VAECO after the completion of aircraft maintenance IAW applicable regulations and customer’s requirements.
Scope
This procedure is applied for aircraft maintenance record processed in VAECO.
Responsibility
‐ The BTD/ RTD/ CIMC is responsible
‐ Technical Record section is responsible for keeping the original maintenance records of contracted operators (VNA, PA…) as specified in the contract and all copies of maintenance records performed by VAECO (hard copies and/or scanned files)
‐ Director of BPD is responsible to transfer maintenance record to customer.
Procedure
‐ A/C maintenance records after base maintenance
‐ A/C maintenance records after ramp maintenance
‐ A/C maintenance records handover, log book entry and keeping
Archives
‐ Acknowledgement receipts of Technical Record section are maintained on file in the Technical Record section for 02 years
‐ Acknowledgement receipts of customer are maintained on file in the BPD for
ENGINE RUN-UP
Scope
This procedure is applied for Engine Ground Run in VAECO facilities.
Responsibility
‐ Maintenance center is responsible for:
• Determining positions in VAECO parking areas which will be used to engine ground run with idle power
• Coordinating to QAD (Quality Assurance Department), EGD (Engineering Department) to implement risk assessment of positions which will be used to engine ground run with above idle power
The Director of EGD/QAD is responsible for preparing and approving the drawing "SƠ ĐỒ VỊ TRÍ NỔ MÁY TRÊN SÂN ĐỖ VAECO HAN/HCM," which specifies the approved engine ground-run positions and the conditions for performing ground runs with power above idle at VAECO facilities in Hanoi and Ho Chi Minh City.
Purpose
‐ To ensure the Engine Ground Run performed safely in VAECO facilities
(parking areas) is in compliance with applicable regulation
‐ Engine ground run must be strictly performed approved maintenance data/ procedure and strictly follow engine safety precautions to prevent:
‐ During engine ground run process, maintenance center must assign applicable authorized staff to perform that person/ground equipment can recognize and stay away hazard areas, and are affected by inlet suction and exhaust wake
‐ To determine and update new position, which is used for engine ground run with above idle power, following conditions must be followed:
‐ Must identify hazards and demonstrate methods to meet engine run-up safety requirements and include but not limited to:
▪ Hazard areas, which are affected by inlet suction and exhaust wake;
▪ Method, which will be used to warn, communicate during engine run up process to make sure person/ground equipment can recognize and stay away hazard areas
‐ The risk assessment has been reviewed and approved by Quality Assurance Department
‐ All approved positions and conditions for engine ground run with above idle power must be shown in drawing “SƠ ĐỒ VỊ TRÍ NỔ MÁY TRÊN SÂN ĐỖ VAECO HAN/HCM” that prepared by EGD and approved by QAD
‐ EGD control and upload approved “SƠ ĐỒ VỊ TRÍ NỔ MÁY TRÊN SÂN ĐỖ VAECO HAN/HCM” on VAECO Website\EGD’s Technical report Module.
MANAGEMENT OF TOOL AND EQUIPMENT
Purpose
To ensure all tools and equipment used
Scope
This procedure is applied to all tools and equipment (T&E) used or borrowed
Responsibility
Technical staff who use the T&E is responsible for:
‐ Properly using the T&E IAW (In Acorrding With) manufacturer instructions;
‐ Keeping and performing minor maintenance IAW manufacturer requirements;
‐ Reporting to his manager when finding a tool/ equipment is lost or damaged or Calibration Stamp/ Calibration Control label/ Maintenance Control label are damaged/ peeled off.
General
‐ Only T&E that specified in Technical Data or equivalent one can be used for maintenance
‐ Maintenance staff can only use provided or borrowed T&E from Tool store Usage of self-equipped T&E or T&E from unapproved sources is strictly forbidden
‐ Maintenance staff can only use the test and measuring tool/equipment that is controlled IAW procedure 8.10
‐ The person who manages the tool/ equipment issues and attaches Usage Notice (VAECO Form 0016) or equivalent tag to specify all liquid being used/ contained in that tool/ equipment The maintenance staff can only use the liquid specified in the tag refill/ maintain that tool/ equipment
‐ T&E shall be kept IAW requirements of the manufacturer.
Management Procedure of T&E
11.5.1 Storage and keeping of tool/ equipment in Main Tool stores
‐ Specific and non-specific T&E to be shared are kept in the Tool store of MSC/ DAD Branch
‐ T&E that have serial number is entered in AMASIS and placed properly on the racks/ location as specified in the AMASIS
‐ For T&E equipment which have accompanied accessories (hereafter called tool-kit), they shall be identified with the main item The accessories shall be controlled by a contents list to be kept in the kit or attached on the T&E, listed all items in the kit The format of the contents list shall include Part No (if applicable), description of tool and quantity
‐ The Tool-kit shall be properly arranged or configured as required by OEM (Original Equipment Manufacturer) (if available)
‐ All un-serviceable specific T&E shall be tagged with a Tool/ Equipment Unserviceable tag and be segregated at the separated area
‐ The temperature and humidity of the tool store shall be controlled and recorded at least twice every day
‐ Additional requirements applied for torque wrenches:
• Torque wrench must have appropriate end seal and cap which prevents unauthorized adjustment and ensures calibration integrity
• The person who receives the torque wrench before putting it into storage shall check it to make sure:
If the cap is missing or broken, the cap shall be replaced by a new one
If the end seal is missing or broken, the torque wrench shall be sent to re-calibration
▪ Torque wrench is set at its minimum value during storage
‐ MSC establish maintenance program, maintenance plan and maintenance worksheet for each T&E basing on the OEM tooling instruction manual or experiences and ensure that they are properly maintained in accordance with the original equipment manufacturer’s recommendations All aircraft support equipment shall be at least cleaned and checked/ inspected periodically to ensure they are serviceable and safety for use After approval by the MSC the maintenance program shall be entered in the management software
‐ Maintenance program, Maintenance plan and Tool/ equipment maintenance worksheet are uploaded to server by MSC
‐ MSC is responsible for co-ordinate with maintenance centers to register T&E to website, including:
• Serial Number; d Center/ Department that is assigned to manage the T&E;
MSC publishes a monthly list on the 20th (or the next working day if the 20th is a holiday) of all maintenance-required T&E that have expired up to the end of the next month and forwards it to the relevant maintenance centers After receiving the "LIST OF TOOL AND EQUIPMENT TO BE MAINTAINED," the respective department or center reviews the list and reports any discrepancies back to MSC.
‐ At time to maintain T&E, if there is any difference from the plan issued by MSC, the maintenance center who received the "LIST OF TOOL AND EQUIPMENT TO
BE MAINTAINED" actively implement plan to carry out maintenance of T&E and report back to MSC for correcting
‐ Maintenance center who manages the T&E performs all maintenance work within its capability For the work out of the Maintenance center’s capability but within the capability of the MSC, it is cleaned, packed and sent to MSC for maintenance The Maintenance of T&E shall be implemented IAW manufacture’s document The information of work performed shall be recorded in book sheet (minor maintenance/ servicing) or worksheet The T&E operation (weekly) information shall be updated on website by the Maintenance center who manages the T&E
‐ Maintenance centers who perform T&E maintenance send copy of completed Tool/ equipment maintenance worksheet to MSC to review and upload to server
Whether the T/E is maintained in-house or managed via outsourcing, the person responsible for its upkeep must attach the maintenance control stamp to a clearly visible location on the T/E, displaying the date of the next due maintenance Before applying the new stamp, remove the existing maintenance control stamp to ensure accurate records.
‐ The T&E which cannot be performed maintenance on time is attached with unserviceable tag and informed MSC about reason by maintenance center who manages the T&E
‐ In case the maintenance/ repair of T&E are beyond VAECO capability, Department/ Center who manage the T&E shall work out the solution/ work scope for sending that T&E to manufacturer
11.5.3 Distribution of tools and determining tool serviceability prior to use
‐ Only employees on the list that maintenance centers send to MSC and DAD Branch can borrow T&E
‐ For customers who have a contract to borrow T&E for maintenance, assigned BPD staff registers and controls VAECO's T&E used by customers
‐ When the T&E are required for maintenance activities, distribution and return of T&E must be conducted as follows:
• For the T&E managed at Line Tool Stores (HAN/ HCM/ CIMC exclude T&E assigned to out station)/ Base (HAN/ HCM/ CIMC) Tool Stores: The borrowing/ returning of T&E is controlled by AMMIS software
• For the T&E managed at Main tool stores: The borrowing/ returning of T&E is controlled by AMASIS software and Tool Inventory and Control
‐ All tools/ equipment shall be put in tool stores where they are controlled by Tool keeper (also called Tool store keeper) Tool keeper check physical condition, maintenance due date and accompanied document of T&E to ensure that only serviceable T&E are distributed for maintenance activities
When borrowing tools and equipment (T&E), the borrower must inspect the physical condition, verify calibration and maintenance due dates, and ensure all required technical documentation is present For Toolbox items, the borrower should confirm that every item matches the attached tool list For the tool-kit, the borrower should ensure the kit is organized according to the provided photo and layout and that its contents match the listed items.
For Line and Base tool stores, the Tool keeper must enter into AMMIS software the borrower's name and company ID, the borrow date, the aircraft registration used for testing and evaluation (T&E), and the EO/WO/Task card/NRC number; for B787 maintenance laptops, the NRC number should be recorded in the remark column The estimated return date must also be entered into AMMIS.
‐ In the case that AMMIS software could not be used, the borrower shall record all required information and sign into the Tool Inventory and Control Record The Tool keeper shall transfer such information in Tool Inventory and Control Record to AMMIS software right after AMMIS software ready to be used
‐ Maintenance staff that uses T&E for maintenance activities is responsible for performing verification of aircraft or component is clear of all T&E after completion of maintenance
All borrowed T&E from the Tool store must be returned to the Tool store before the end of each working shift When T&E is required for longer-term use (more than one working shift), it must be registered with the Tool keeper If the work cannot be completed within a single shift, the handover of T&E is conducted in accordance with SOP Chapter 6.4 The staff taking over the T&E is responsible for returning it to the Tool store after completing the work. -**Sponsor**As a content creator, I understand the need for SEO-optimized and coherent articles Instead of rewriting, have you considered generating fresh, SEO-friendly content instantly? With [Article Generation](https://pollinations.ai/redirect-nexad/FVT5DTFd), you can get 2,000-word articles and save time and money Imagine having a constant stream of unique content ready to go, without the usual content creation struggles!
‐ Before returning, the borrower must ensure all items in Toolbox/ Tool kit is matched with the attached Tool list (VAECO form 2063)/ contents list And tool-kit must be arranged or configured as per the attached photo or layout
‐ If the tool is not returned within registration time, the tool keeper shall contact with the borrower or his manager (if necessary) for the tool return or reregistration
‐ When receiving of T&E, Tool keeper shall:
• Check status and accompanied document of tool/ equipment (if any) then record all necessary information (return date, status of T&E, Tool keeper’s name & ID) to AMMIS software (for Line/ Base tool stores) or Tool Inventory and Control Record (for Main tool stores)
• In the case that AMMIS software could not be used, Tool keeper shall record those information and sign in the Tool Inventory and Control Record The Tool keeper shall transfer such information in Tool Inventory and Control Record to AMMIS software right after AMMIS software ready to be used
• For the Toolbox/ Tool kit, Tool keeper and the borrower shall check all the items in Toolbox/ Tool kit to make sure it is matched with the attached Tool list (VAECO form 2063)/ Contents list and arranged or configured as per the attached photo or layout
‐ If returned T&E has been damaged or unserviceable:
• If the T&E are kept at Tool stores, Tool Keeper shall:
▪ Request the user to complete Lost/ Damaged Tool/ Equipment Report with the signature of manager
▪ Raise the Tool/ Equipment Un-serviceable Tag and tag on the damaged tool
▪ Keep Un-serviceable T&E in separate area in Tool store
• b If the T&E are kept at Workshop/ Outstation, the user must:
▪ Complete the Lost/ Damaged Tool/ Equipment Report and raise the Tool/Equipment Un-serviceable Tag and tag to the T&E
▪ Keep Un-serviceable T&E in separate area
‐ For torque wrenches, user must check to make sure the cap is in good condition (cap remains intact) before using
‐ Users ensure status and available of accompanied document of T&E before returning to the Tool store
‐ In case T&E have not been returned as registration, Tool keeper reports to the borrower and/or Manager of the borrower for return
RE-CERTIFYING A COMPONENT/ PART REMOVED FROM AIRCRAFT
Purpose
To declare the serviceability of removed components / parts meet applicable authority regulations and customer requirements.
Scope
A removed component/ part which VAECO does not or retain control of the compliance with continuous airworthiness maintenance program (CAMP).
Responsibility
‐ Maintenance Director of the MCC and assigned center r have responsibility for issuance of re-certifying certificate
‐ Director of the BPD has responsibility to contact with the Customer/ Operator
Procedure
‐ It is not recommended to re-certify if the componenthas has existing defects and/ or maintenance/ inspection requirement
‐ For operators who have contracted with VAECO will responsible for checking continuous airworthiness on AMASIS to issue WO for re-certifying
‐ For other Customer, BPD shall require Customer/ Operator to provide a statement of airworthiness status of the component in Confirmation Of Component Status Form (VAECO Form 1008)
‐ send to MCs for re-certifying a removed component/ part
‐ on Type of re-certifying certificate must be specified in the WO based on customer demand condition as follow:
• FAA 8130-3 (only applicable on U.S registered aircraft)
‐ The affected maintenance center assigns appropriate authorized staff and controls the production process to:
• For serviceable component/ part removed from an aircraft
• For repairable unserviceable component/ part removed from an aircraft
Assigned authorized staff perform the re-certification of the removed component or part, issuing the requested certificate and ensuring that any previously deferred defects associated with the component or part are addressed during the re-certification process.
INSPECTION OF REQUIRED INSPECTION ITEM (RII)
Purpose
This section provides guidance and describes procedures for conducting RII inspections in accordance with customer procedures.
Scope
This procedure is applied for performing RII inspection in accordance with customer procedures in case customer uses VAECO document.
Required Inspection Items (RII) Definitions
Required inspection items (RII) are maintenance items (routine maintenance work or non-routine maintenance work), if not properly performed or if improper parts or materials are used, that could result in a failure, malfunction, or defect endangering the safe operations of the aircraft These maintenance items need to be inspected by a RII inspector who is authorized by customer and doesn’t implement this task.
Procedure
• The RII inspector must meet the customers’ requirements such as trained customer’s RII procedures and approved/accepted by customer and
• The RII inspector must be CAT B authorized staff and
• The RII inspector must have at least 1 year experience for the related authorization
• RII tasks include tasks are predefined by customer and additional tasks are determined based on the customer procedure by Maintenance centers/ EGD/ MCC during maintenance
• Customer shall provide all RII tasks in the provided work-pack or AMS/ AMP
• Maintenance centers/ EGD/ MCC assign related staff to determine maintenance items are RII based on the customer procedure during maintenance, as follows:
• The RII items in EO/ SRO/ WO/ NRC… shall be created by the issuer
• The EO/ SRO/ WO/ NRC with RII shall be stamped with “RII” at the right upper corner on the first page by respective TD
‐ The accomplishment of RII functions must be separated from other maintenance (inspection, overhaul, repair, preservation, and other replacement of parts), preventive maintenance, and alteration functions
‐ The performance and inspection of RII task during line maintenance that is recorded in Technical log/ Flight log page is performed in accordance with Customer’s line maintenance procedures
‐ For RII task that is not recorded in the Technical log/ Flight log page (such as NRC,
EO, SRO performance) the RII task shall be signed off as specified at SOP 5.6.4.2
‐ The RII inspector shall review to make sure that required inspections are under their authorizations before conducting the required inspection
‐ After RII items is completed inspection as required, the authorized staff certifies for the performed maintenance task
If maintenance centers do not have enough RII inspectors to perform RII tasks, they will compile a proposed list of RII inspectors and submit it to QAD and BPD QAD then coordinates with the customer to obtain approval and acceptance, and, once approval is received, informs the relevant maintenance center.
SUSPECTED UNAPPROVED PARTS REPORTING
Purpose
To ensure compliance with the regulations and to maintain the highest level of aviation safety, the following guidance is to be followed for the detection of unapproved parts and the actions to be taken upon discovery.
Scope
This procedure is applied to report all unapproved suspected parts found by VAECO.
Responsibility
Investigation And Reporting
‐ In examining parts in inventory and/or receiving inspection the receiving inspectors shall review the item(s) receiving documentation for evidence of production approval to validate the part in accordance with “Incoming Material Inspection and Receiving Procedure”
If the LGC staff at VAECO finds a part in inventory that lacks clear evidence of production approval, the Director of the LGC shall require the certificate holder to demonstrate that the part is acceptable for installation on a product maintained by VAECO.
‐ In the event that any part is warranted unacceptable based upon receiving inspection procedures, the Receiving Inspectors shall initiate and attach a Discrepancy Report (VAECO Form 4004) to the item(s) and place the item(s) in the quarantine area
‐ All documentation that accompanied the item(s) shall be forwarded to the QAD for future evaluation The subject item(s) shall be held until QA Director together with MCC Director and the maintenance department concerned and the FAA/ CAAV/
EASA or other competent Authority has conducted an evaluation to validate the item(s) as an approved part and returned to inventories or for installation
‐ Parts for which approval cannot be established shall be properly disposed of to prevent their installation of re-entry into inventories
‐ QAD shall investigate the origin and condition of the part When parts are considered unapproved after VAECO evaluation, the QAD promptly report them by using:
• The Suspected Unapproved Parts Notification Form (FAA Form 8120-11) to the Federal Aviation Administration SUP Program Office and a copy is to be forwarded to FAA SFO-IFO and/or FSI Form 32 to CAAV
• The Technical Occurrence Report to EASA
Parts suspected of being unapproved that are installed on a customer aircraft and listed in the customer's approved Minimum Equipment List (MEL) authorization or Configuration Deviation List (CDL) approved procedures must be treated as inoperable and deferred in accordance with MEL procedures, with strict adherence to the time limits specified for removal and replacement of the affected part.
‐ If recall or rework are required for such SUP, the procedures in item 6 shall be followed
Product Recalled And Rework Procedures
‐ Once VAECO found the deficiencies that can result the un-airworthiness of the products or violate to the current regulations, a recall and rework process must be done to prevent any possible unsafe situation
‐ If the product had been returned to service and installed on the aircraft, the recall process below shall be followed:
VAECO shall then recall the parts according to the proposed schedule After replacement accomplished, the summary report shall be submitted to the FAA/ CAAV/ EASA and the customer
VAECO shall then replace the products immediately and after replacement accomplished, the summary report shall be submitted to the FAA/CAAV/ EASA and the customer
‐ If the products had been returned to service, but not yet installed on the aircraft, the products are regarded as unserviceable and shall follow the procedures below
• The Director of the QAD shall give a documented notice to the LGC for recall the product or the NHA equipped with the questionable products
• The Director of the LGC shall be responsible for attaching the products with the unserviceable tag and removing them from the inventory immediately
• The unserviceable parts shall then send to the related maintenance department for re-work according to the corrected method with no deficiency
‐ For the products that are not yet returned to service, the potion that involved with the deficiencies shall be subjected to rework follow the procedures below
‐ A paper notice shall be issued to the maintenance department and the inspection sections involved by the Director of the QAD requiring rework
Upon receipt of a rework request, the quality inspectors collaborate with the relevant shop to perform the rework The intention of the rework is to correct any portion of the work that exhibits deficiencies, ensuring it meets the required specifications and quality standards.
Any rework must be clearly denoted on the maintenance record and must not override the original entry Both the original work record and the rework record should be retained for future reference, ensuring a complete audit trail of maintenance activities.
Quality Control Records
For reference and records purposes, QAD shall maintain files of all Malfunction and Defect Reports and Suspected Unapproved Parts Reports submitted by VAECO for a period for at least two (2) years.
CONTINUITY OF INSPECTION
Purpose
To maintain the continuity of inspections and ensure that interruptions of inspections caused by shift/task handover does not adversely affect any inspection responsibility.
Responsibility
Inspection personnel are responsible for ensuring full compliance with all procedures outlined in this manual and applying them as appropriate to any item subject to inspection, repair, overhaul, or alteration by the company.
‐ The airworthiness of those items, a compliance with record requirements of the operator of those items and of the Company, depends on conformity to the procedures of this system.
Continuity Of Inspection
To ensure continuity of inspection for all items and components as they progress through the stages of work at VAECO, the inspection process shall include Incoming Materials, as well as Preliminary and Hidden Damage inspections where applicable, ensuring early detection and thorough documentation at every stage.
‐ In addition, as work progresses on a specific item, inspections shall be made as necessary so that final inspection to determine airworthiness shall not necessitate disassembly
‐ Inspections, tests, and calibrations shall be accomplished in accordance with the applicable manufacturer's recommendations and accepted/approved methods and procedures Each inspection shall be recorded by the individual accomplished the inspection.
Handover Sheet
The inspector handover sheet (VAECO Form 2015) must be left by every inspector who departs before project completion to provide essential information to the incoming inspector This handover document ensures continuity of inspection responsibilities for in-progress inspections, helping maintain seamless oversight of ongoing work.
‐ The Inspector handover sheet binders are located throughout VAECO and made readily available to both shift out-going and incoming inspectors to ensure the continuity for inspection completion The Inspector handover sheet binders shall be located as follows:
• Dock Control Room for base maintenance; RTD for ramp maintenance
• Shop office for component maintenance.
Partial Inspection
‐ A partial inspection may consist of, but not be limited to, an inspection and verification of partial work completed
‐ In the event that it becomes necessary to discontinue work on a certain task or process due to the shifting, availability of material, etc., the inspector shall perform the inspection to its latest situation
‐ Once the inspection is acceptable by the inspection personnel, he/she shall make a remark on the blank area of the document stating the tasks that have been performed and inspected He/she shall sign and stamp his/her authorization adjacent to the remark to be the evidence of the acceptance.
REPORTING OF MANDATORY OCCURRENCES TO THE COMPETENT AUTHORITY, OPERATOR AND MANUFACTURER
Purpose
To ensure all mandatory occurrences found during maintenance activities are investigated and timely reported to competent authority, manufacturer and customer IAW applicable requirements.
Scope
This procedure is applied to report all mandatory occurrences (including but not limited to: incidents/ accidents, malfunctions and serious defects) related to aircraft/ aircraft component that are maintained by VAECO.
Responsibility
‐ Maintenance staff is responsible to report all mandatory occurrences found during maintenance
‐ The related Technical Division of maintenance centre is responsible to create aircraft event on the VAECO website and initially report occurrences to the MCC and the QAD
‐ The MCC Director is responsible to initially report mandatory occurrence, malfunction and defect to Air Carrier/ Operator (as required by the contract), and QAD
‐ The QA Director is responsible for evaluating and investigating to find out the root cause of all mandatory occurrence; summarizing and reporting to Authorities, the Manufacturer and the Air carrier/ Operator as applicable.
Procedure
Collection and Evaluation of reports
‐ Maintenance staff immediately report occurrences (specified in 10.12.4) discovered during maintenance or reported by flight crew (applicable for VNA aircraft) to team leader and the respective Technical Division Related maintenance staff must fill
Form 2035 or CAAV Form 14ab or Form of customer (as applicable) including Auth No
‐ The respective Technical Division creates an aircraft event including initial occurrence report (VAECO Form 2035) on the Technical Information module on the VAECO website If the occurrence happened during base maintenance, BMC’s
TD must create separate event from the maintenance check event on VAECO
‐ MCC reports the initial information to CEO, Vice President in charge of ramp maintenance, QA Director, Operator (if required by contract) if occurrences affect the aircraft safety or flight schedule
QAD evaluates the initial occurrence report from the Technical Division and aircraft events on the VAECO website to determine the necessity of investigating occurrences on a daily basis QAD adds assessments to each event on the VAECO website, ensuring timely tracking and prioritization of aircraft-related technical events.
‐ All customer’s complain related to safety and quality of maintenance shall be reported by functional department/ centre (MCC/ Maintenance Center/ LGC/ BPD) to QAD QAD shall evaluates or investigates (if necessary) and feedbacks to related department/ centre
‐ Feedback to reporter: After QAD providing assesses for each occurrence on VAECO website, the reporter may access to see the result and feedback of the occurrence.
Archives
Records of all reports submitted to the authorities manufacturers and operators are maintained by QAD for at least 5 years since occurrence identified.
FINAL INSPECTION
‐ The certifying staff shall ensure:
• All requirements of Require Inspection Item (RII) are properly conducted
• All work has been inspected as required and record the result accordingly to show compliance to specific standards
• Proper inspection method/techniques and standards have been utilized when conducted theaforementioned inspections
• Necessary inspection buy-back has been made
• The issuance of FAA Form 337 when Major alteration has been conducted
• Proper installation of appliances, accessories and individual parts or components on the aircraft during aircraft maintenance or alteration, and maintenance records are completed accordingly
• All process documentation has been properly completed and generated discrepancies recorded and corrected or deferred.
‐ For base maintenance, the final inspection is performed as follows:
• The assigned maintenance staff of each working team performs posthangar check and records in the Post-hangar Checklist (VAECO Form 6026)
• B1/B2 authorised staff has to inspect and ensure that all tasks under their responsibilities had been technically carried out to the required standards
• C/S CAT C with the support of B1/B2 authorised staff does the final inspection as required in para 10.5.7.3 (1) above and issues the certificate of release to service
If the final inspection specifies that a maintenance task is not satisfactory, the C/S CAT C will request to rework the task and the result recorded in Non-routine Job Card (VAECO Form 6001) prior to carrying out the final inspection again
‐ For line maintenance, the final inspection is performed by appropriate certifying staff
If the final inspection determines that a maintenance task is unsatisfactory, the C/S will require the task to be reworked, and the rework results must be documented in the technical log before the final inspection is conducted again.