neu trdn, vide danh gia stf hai Idng trong cdng viec ^ Nghien ctfu cua Price 1997 cho cua cdng chffc nham nang cao chat Iffdng dpi ngu cdng rang, JDI la cdng cu nen Itfa chon cho chtfc t
Trang 1Cac nhan to anh hii^&ng den
su" hai long trong cong viec
cua cong chu'c tai cac cd quan chuyen mon thuoc quan Bmh Tan,
TP Ho Chi Minh
DtTdNG VAN TUAN* PHAN QUAN VIET" Torn tat
Nghien cffu nham xdc dinh cdc nhdn tddnh hudng din sit hdi Idng trong cong viee eua cong chffe trong cdc eo quan chuyen mon lai quan Binh Tdn, TP Ho Chi Minh Thong qua dieu tra 207 cong chffc dang ldm viic tgi cdc vi tri khdc nhau trong cde co quan chuyen mon qudn Binh Tdn, nghiin cffu xdc dinh 8 nhdn to eo dnh hudng din su hdi long trong edng viee eua cong chffc, gom: Tinh chdt cong viec; Co hoi ddo tgo; Tien luong; Phffc lgi; Ldnh dgo; Dong nghiip; Diiu kiin ldm viic vd Ddnh gid thdnh tich Trong do, nhdn toLdnh dgo vd Dieu kien ldm viic eo dnh hudng mgnh nhdt
Tijf khoa: ede nhdn id dnh hudng, sU hdi long, cong viee, edng chffc, quan Binh Tdn, TP Ho
Chi Minh
Summary
This study aims to identify factors affecting the job satisfaction of civil servants who are working at specialized agencies in Binh Tan district, Ho Chi Minh City Through a survey
of 207 civil servants with different positions at specialized agencies in the district, the study identifies eight determinants, including Nature of work; Training opportunities; Salary; Welfare; Leader; Colleague; Working conditions; Evaluation of achievement In particular, Leader and Working conditions are the most influential factors
Keywords: determinants, satisfaction, job, public servants, Binh Tan district Ho Chi Minh City
G l 6 l THIEU CO S6 LY THUYET VA PHUONG
PHAP NGHIEN CUU Xay difng, nang cao cha't Itfdng ddi ngu can bd,
cdng chffe, vien chffc la mdt trong nhffng ndi dung Idn Cosd ly thuyet
cua Chtfdng trinh tdng the cai each hanh cbinh nha Da cd rat nhieu nghien ctfu v^ stf ntfdc hien nay De gdp phan thffc hien cac muc deu hai Idng cua nhan vidn ddi vdi cdng cung nhtf lau dai la phai xay dtfng dtfdc ddi ngff can nidn qua Theo Kim Dung (2005),
bd, cdng chffe vffa cd trinh dp chuyen mdn va ky nang thang do chi sd' md ta cdng viec - JDI nghe nghiep cao, vffa giac ngd ve chinh tri, cd tinh do Smith et al (1969) thie't lap dffdc than trach nhiem, tan tuy, edng tam, vffa cd dao dffc, danh_gia cao trong ca Hnh vufc nghidn lidm khie't khi thi hanh nhiem vu Vdi nhffng thffc tidn cffu lan thtfc tien
neu trdn, vide danh gia stf hai Idng trong cdng viec ^ Nghien ctfu cua Price (1997) cho cua cdng chffc nham nang cao chat Iffdng dpi ngu cdng rang, JDI la cdng cu nen Itfa chon cho chtfc trong cac cd quan chuyen mdn tai quan Binh Tan, eac nghien ctfu do Itfdng ve mffc dd hai
TP Hd Chi Minh hien nay la van d l ra't can thie't long ctia nhan vidn trong cong viec ', " TS., Trirdng Dai hpc Van Lang
Ngdy nhan bdi: 17/01/2020; Ngdy phan bien: 18/02/2020; Ngdy duySt ddng: 20/02/2020
80
Trang 2dtfdc sff dung trong hdn 600 nghien
cffu da dtfdc xua't ban (Ajmi 2001)
Ltfdc khao cac cdng trinh nghien cffu
trffdc do, nghien cffu Iffa chpn 8 nhan
td ddc lap tac ddng de'n stf hai Idng cua
cdng chffc tai cac cd quan chuydn mdn
quSn Binh Tan, bao gdm: Tinh cha't edng
viec; Cd hdi dao tao; Tien Iffdng; Phuc
Iam viec; Danh gia thanh tich Md hinh
nghidn cffu dtfdc de xua't nhtf Hinh
Gia thuyd't cac nhan td' anh htfdng
de'n stf hai Idng trong cdng vide cua
cdng chffc tai cac cd quan chuydn mdn
thudc quan Binh Tan, TP Ho Chi Minh
dtfdc dtfa ra, nhff sau:
Gia thuye't HI: Tinh cha't cdng viec
ten tai md'i quan hd tffdng quan dffdng
giffa nhan to' tinh cha't cdng vide va sff
hai long cdng vide cua cdng chffc tai eac
Hd Chi Minh
Gia thuye't H2: Cd hdi dao tao tdn
tai md'i quan hd tffdng quan dffdng giffa
nhan td' cd hdi dao tao vdi sff hai Idng
cdng vide cua cdng chffc tai cac cd
quan chuyen mdn quan Binh Tan, TP
Hd Chi Minh
Gia thuye't H3: Tien Itfdng tdn tai
md'i quan he ttfdng quan dtfdng giffa tien
Itfdng vdi stf hai long cdng vide cua cdng
chffc tai cac cd quan chuyen mdn quSn
Binh Tan, TP Ho Chi Minh
Gia thuye't H4: Phuc Idi tdn tai md'i
quan he ttfdng quan dtfdng giffa phuc ldi
vdi sff hai Idng edng viec eua cdng chffc
tai cac cd quan chuydn mdn quan Binh
Tan, TP Hd Chi Minh
Gia thuyd't H5: Lanh dao tdn tai md'i
quan he tffdng quan dffdng nhan td' lanh
dao va sff hai Idng edng viec cua cdng
chtfc tai cac cd quan chuydn mdn quan
Binh Tan, TP Ho Chi Minh
Gia thuye't H6: Dong nghiep ton tai
moi quan he tffdng quan dffdng giffa
nhan to'md'i quan he vdi ddng nghidp va
stf hai long cdng viec cua cdng chffc tai
cac cd quan chuyen mdn quan Binh Tan,
TP Hd Chi Minh
Gia thuyd't H7: Dieu kien lam vide
tdn tai md'i quan he tffdng quan dtfdng
giffa nhan td' dieu kidn iam viec va stf
hai Idng edng viec cua cdng chtfc tai cac
cdquan chuyen mdn quan Binh Tan, TP
Hd Chi Minh
Gia thuye't H8; Danh gia thanh tich
tdn tai md'i quan hd tffdng quan dtfdng
BANG 1: THANG DO NGHIEN C(Sa SAd KHI HIEO CHINH
Cac nhSntal' Tinh chat cdng
Ctfhoi dao tgo Tien Itfrfng PhucItfi
Lanh dao
Dong nghiep Dieu ki$n lam viec Danh gia thanh tich
Sir hai long
Ma hoa CVI CV2 CV.3 CV4
CVS
CV6 DTI DT2
D^^
TI.I TI.?
PLl
PI 7
PL3 TDI I.D:^
].m
i,n4
1 0 6 ON?
OKI OK?
nK4
noi
DG?
D m Dn4
ori6 m.i m,?
Hl.l
HI 4 Hl.'i
Ndi dung Cong viee phii hdp vdi trinh do chuyen mon cua anh/chi Cong vi6c cho phep anh/chi su" dung tot cac nans lu'cca nhan Cong viec cua anh/chi co nhieu thil thach
Cflne viec cua anh/chi rS^l thii vi Khfi'i liTdne cone viec cua anh/chi la hOp Iv Cong vi6c cua anh/chi phu hcf£.v(Ji tinh each, nang li/c ban [hSn Anh/chi difcfc cung cap cac chu^dng trinh dao tao can thiet cho cong viec
Cac chtfcfng trinh dao tao co hieu qua I6't
Cd quan thu'dng xuvendau tir nana cao trinh do cho anh/chi Tien lifting cua anh/chi du de dip li'ng cac nhu cau ciia cuoc song_
Tien lifctng cua anh/chi tifOng xiJng v6\ ket qua c6ng vi6c
Cac khoan phu cap cua anh/chi dam bao hdpjy
Cd quan cua anh/chi tham gia d6ng d^y du cac loai bao hiem theo quy dinh
Cd_guan cua anti/chi giai quyet tot,_day du che do om dau Hang nam cd quan cua anh/chi deu to chu'c cho nhan vien di du hch, nghi du'dng
Anh/chi nhSn diTdc nhiiu sU ho trd lif lanh dao Lanh dao ling nghe quan diem va suv nchT cua anh/chi Anh/chi du'dc lanh dao dS^i xu' cong bang Anh/chi du'dc lanh dao tao dieu kien de phdt irien ban than Lanh dao c6 nang lUc, tam nhin va kha nang dieu hanh Dong nghtSp cua anti/chi gin gui, thSn thien Anh/chi CO the hoc hoi chuyen mon du'dc nhieu ttr cac dong_nghiep Dong nghiep cua anh/chi sJn sang aiup dS, phoi hdp u-one cong viec Thdi gian lam viec ciia anh/chi hdp ly
Anh/chi dUdc trang bi day du trang thiet bi can thiet Ndi lam viec cua anh/chi rat ve sinhj_sach se B£U khong khi ndi lam viec cua anh/chi ra't thin thien Viec dinh gia thanh tich cua anh/chi chinh xac va kip thdi Viec danh gia la cQng bang aiiJa cac nhan vien Cac tieu chf danh gia hdp 1^, ro rang_
Ket qua dinh giS \k cd sd cho viec khen thu'dng cua anh/chi
Ket qua dinh gid phan anh diing nang life ciia anh/chi Ke't qua iam viec ciia anh/chi du'dc danh gia mot each day dii Anh/chi v§u thich cong vific hiSn tai
Anh/chi hai long vdi cd quan Anh/chi se tiep tuc giin bo liu dai vdi cd quan Anh/chi s2n sang h^ sinh quyin ldi ca nbSn de ho&n thanh cong viec Anh/chi thu'dng lam viec vdi iSm irang tot nha't
Anh/chi luon cam thav hiJng thu khi lam cone viec hien tai
81
Trang 3CCIA CAC N H A N TO S(S H A I LONG CONG VIEC (HL)
Kl
hi^u Bi€'n quan sat
Trung binh PbiAAig sai Tifcftig
nSii lo^i l»^n n^b lo^i bi@h bi^'n-t^ng
Cronbach's Alphan^ulrign
n^y b\ lo9i
Stf hai long c6ng vi^c - Cronbach's Alpha = 0,678
HLl
HL2
HL3
HL4
HL5
HL6
Anh/Chi yeu thich
cdng vi6c hien tai
Anh/Chi hai long
vdi cdquan
Anh/Chi se tiep tuc gin
>6 ISu dai vdi cd quan
Anh/Chi siin sang hy sinh
quyen ldi ca nhan de
hoan thanh cong viec
Anh/Chi thu'dng lam viec
vdi tam trang tot nhat
Anh/Chi luon cdm thay
iling thij khi lam cong
viec hien tai
17,78 17.80 17,64 17,76 17.81 17,65
4,084 3,917 4,222 4,104 4,125 4.150
,315 ,513 ,353 ,469 ,429 ,389
,674 ,600 ,654 ,617 ,629 642
BANG 3 : H A T R 4 N XOAY C A C N H A N TO DOC LAP
Big^n
LD6
LD4
LD2
LD3
CVI
CV4
CV3
DG6
DGI
DG5
DG2
DTI
DT3
DT2
DK2
DK3
OKI
DN3
DN!
DN2
TL^
TLI
PL2
Nhari^S"
1
,847
,820
,755
2
.874 ,845 ,791
3
,893
,861
,861 ,735
4
,945 ,905
5
,772 758 ,345
6
-,340 -,381
.756 ,636
7
,850 821 ,788
8
.798 ,761
Extraction Method- Principal Component Analysis
Rolalion Meihod: Varimax wilh Kaiser Normalization
N g u o n ' Ket qua XLT ly d a lieu cua cac tac gia
hai long cdng vide cua cdng chffc tai c5c
cd quan chuyen mdn quan Binh T&n, TP
H 6 Chi Minh
Thang do cdc nhan td' anh hffdng den sff hai long trong cdng vide cua cdng chffc tai cac cd quan chuyen mdn thudc quan Blnh Tan, TP H 6 Chi Minh dffdc
ky hieu nhff Bdng 1
Phuang phdp nghiin cdu
Nghien cffu da tid'n hanh dieu tra 207 cdng chffc dang Iam vide tai c^c vi tri khac nhau cua cac cd quan chuyen mdn quan Binh TSn, TP Ho Chf Minh trong thdi gian tff thang 6 9/2019 Ke't qua thu
ve 207 phie'u hdp le dffdc chap nhan dffa vao sff dung Dff lieu thu thap dffdc xff !y bang phan m^m SPSS 22.0
KET QUA NGHIEN CQU
Kiim dinh Cronbach's Alpha
Bang 2 cho tha'y, trj so' tffdng quan
bid'n tdng cua cac bid'n quan sit d^u
dat trdn 0,3 va trj so Cronbach's Alpha ne'u bie'n nay bj loai deu nho hdn trj so' Cronbach's Alpha cua thang do, chffng
to thang do dffdc xay di^ng td't va cac bie'n quan sat trong thang do deu ddng gdp cho vide do lffdng nhan td' Sir hai long cdng viec Do vay, cac bie'n nay se dffdc giff lai cho cac bffdc phan tich sau
Phdn tich nhdn tdkhdmphd (EFA)
Thang do cua cac nh^n td' sau khi phin tfch Cronbach's Alpha dffdc tid'p tuc dtfa vao phan tich EFA de' danh gia
do hgi tu ctia cac bid'n quan sat theo cac nh^n td' anh hffdng
Ke't qua Bang 3 cho thay, phffdng sai trich la 71,320% > 50% la dat ydu ciu Vdi phffdng phap rut trich Principal components va phep quay Varimax, cd
8 nhan td' ddc lap dffdc riit trich ra tff cdc bid'n quan sat Tat ca ci!c bid'n deu co he so' tai nhan to' > 0,5 Cac bid'n CV6, CV2
va DNl CO he so' tai nam d hai nhan to', tuy nhidn, do chenh lech giffa hai he sd' tai nhan to' > 0,3, vi vay, cac bid'n nay Dieu nay chffng minh rang, 8 nhan to' rut trich ra the hien dffdc kha nang giai thich dffdc 71,320% sff thay ddi cija bie'n phu thudc trong tdng the
kiem dinh ANOVA
Kd't qua cho thS'y, gia thuye't HO bi bac ho, cac he so' hoi quy cua md hinh deu khac 0 vdi gia tri F dat dffdc ia 59,085 va he so Sig la ,000 < ,005 Nhff
82
Trang 4Mdhinh
'
Hoi quv
Phandu-Ions
Ttf US c4c l ^ h DhiAfiie
22,369 9,370 31,739
df
8
198
Trims ldnh Uunh Dhiftfng
2,796 ,047
F 59.085 Sifi ,000"
BANG 5: Hp 50 HOI Q G Y CHUAN HOA CUA M O HINH LV THGYET
•
(Constani)
CV
TL
PL
LD
DN
DG
Cach^sfT
h6\ QUV
B
,218
,127
,126
,144
,072
,143
Sai l^ch chu^n
,188 ,016 024 ,021 ,019
Cac h$ s^
chn^n hoa Beta ,252 ,192 171 335 ,335
t 1,160 6,379 7,898 4,902 4,385 3,433 4,453
Sig
,248
000
000
000
000
Da cdng tuy^n Tolerance ,958 ,977 ,728 762
VIF 1,044 L060 1,024 1,373 1,312 1.040
a Dependent Variable: HL
v§y, md hinh hoi quy dang phSn tich phu
hdp vdi bd dff Ueu thu thap dffdc, cd it
nha't 01 nhan td' anh hffdng dd'n bie'n phu
thugc sff hai long trong cdng viec
Phdn tich hoi quy
Kd't qua hoi quy Bang 5 cho thay, ta't
ca 8 nhSn to' bao gom: Tinh chS't cdng
vide; Cd hdi dao tao; Tien Iffdng; Phuc
ldi; Lanh dao; Dong nghidp; Diiu kidn
cd md'i tffdng quan manh va co y nghia
thd'ng ke trong md hinh phan tich vdi
Sig < 0,05 Ddng thdi, VIF diu nSm
trong khoang tff 1 de'n 2, nen cd the' kd't
luan rang, khdng cd hien tffdng da cdng
tuyd'n giffa cac bie'n ddc lap
Phffdng trinh hoi quy cd dang nhff sau:
HL= 0,252*CV + 0,'3}4*DT +
0,192*TL + 0,171*PL + 0,335*LD +
0,162*DN + 0,335*DK + 0,175WG
Phffdng trinh hoi quy cho tha'y, mffc
do anh hu'dng cua cac bien ddc l§p len
bie'n phu thudc theo thff tff giam dan,
nhff sau; Lanh dao; Dieu kidn lam vide;
Ngu6n- Kit qua xii ly diJ lieu cua cac tac gia
Cd hdi dao tao; Tinh chS^t edng vide; Tien Iffdng; Danh gia thanh tich; Phuc ldi va Ddng nghiep Tff kd't qua nghidn cffu, ed the ke't luSn rang, 8 gia thuye't trong
md hinh nghien cffu cdc nhSn to' anh hffdng tdi sff hai long edng vide cua cdng chffc cac cd quan chuydn mdn
KET LUAN VA HAM Y NGHIEN CUlJ Ke't qua nghidn cffu cho tha'y, cd 8 nhan td' ed anh hffdng dd'n sff hai long cdng vide cua cdng chffc cac cd quan chuydn mdn quan Binh Tan Trong do, nhan td' Lanh dao va Dieu kidn lam vide cd anh hffdng manh nha't de'n sff hai long cdng viec cua cdng^chffc cac cd quan chuyen mdn quSn Binh Tan, TP Hd Chi Minh Tff nhffng kd't qua trdn cho tha'y, nghien cu^ mdt mat
da gdp phan vao he thd'ng do lffdng hoat ddng qudn trj nguon nhan lffc tai cac cd quan chuyen mdn quan Binh T§n, TP Hd Chi Minh Mat khac, nghien cu\i giup cho nhii quan ly hieu rd hdn md'i quan he giffa cac nhan to' de'n sff hai long cdng vide cua cdng chffc Tff dd, xay trong cdng viec cua cdng chffc cung nhff giup cai thien hieu qua hoat ddng cua cac ddn vj.Q
TAI T.TETT THAM KHAO
1 Tran Kim Dung (2005) Do lffdng sff thoa man cdng vide trong dieu kien Viet Nam, Tgp chi Phdt trien Khoa hgc cong nghe, Dai hoc Qud'c gia TP Ho Chi Minh
2 Al-Ajmi, R (2001) The effect of personal characteristics on job satisfaction: a study among
male managers in the Kuwait oil industry International Journal of Commerce and Management,
11,91-110
3 Price, J (1997) Handbook of organizational measurement International Journal of Manpower, 18,305-558
4 Smith, P.C, L.M Kendall and C L Hulin (1969) The Measurement of Satisfaction in Work and Retirement, Chicago: Rand McNally
83