Public disclosure and transparency in the settlement complaints and denunciations at the administrative offices in ha giang province

TransparcncyintheactivitiesofsettlingCADinadministrativeofficeinHaGangprovinc eintheperiod2005-2011 IV... !i tAVanTienMai,DeputyPrimeMinisterofLegalDepartiiient,Publicityandtransparencyi

IN TRODUCTIONThea c t u a l w o r k o f S C t t l i n g c o m p l a i n t s andd e n u n c i a t i o n s (CAD)w e f o u n dsignificant

impactofpublicityandtransparencytoresolveCADresults.EspeciallyinHaGiangprovincewh ichismountainousareaandethnicminorityregion,thelackoftransparencyisa l s o a m a i n i

m p o r t a n t f a c t O r l e a d i n g t o m a n y d i f f i c u l t i e s int h esettlementCAD

Withadesiretolearn,analystdeterminethenatureandcausesofthelackoftransparencygroup12o f M P P M 4 A , s e l e c t i o n researchproject"Publicd i s c l o s u

r eandtransparencyi n thesettlementComplaintsa n d Denunciationsi n theadmi

nistrativeo f f i c e s i n HaG i a n g province"a s Ourgraduation t h e s i s

Layoutofthethesisconsistsoffiveparts:

I Overiewthesistopic

II GeneralTheoryCADandpublicity,transparencyi n settlementactivityCADIII TransparcncyintheactivitiesofsettlingCADinadministrativeofficeinHaGangprovinc eintheperiod2005-2011

IV Someofrecommendations,proposalstoincreasepublicityandtransparencyinsettlementComplai ntsandDenunciations.

V Conclusion

Tocompletetheresearch,withalltherespect,wewouldlikctoexpressdeepgr atitudetoDr.VoKimS o n andPro.Sven-

ErikS v a r d , theteacherswhoweretakea‹Jvantageofinstructionalimplementaiionandcompleti onofthisthesis.

Also,wewould liket o t h a n k the teachers,teachers,coordinatoroft h eniversltySchoolo f E c o n o m i c s -

V i c t n a m HationaiU n i v e r s i t y ande s p e c i a l l y theteacherso f U p p s a l a U n i v

-S w e d e n h a s e n t h u s i a s t i c a l l y t e a c h i n g g a v e u s valuableknowledgeduringlearningandduringperformancethesis.

Sincerelyt h a n k s !

Hanoi,Marchof2012

- Datewhent h e thesisi S presented:F e b r u a r y , 2 0 1 2

- Aim:T h e r e s e a r c h clarifiedthatt h e fu b l i c i t y andt r a n s p a r e n t " ins e t t

l i n gCAD,inwhichthe focusishowtoperformt w o

-w a J c o m m u n i c a t i o n b e t -w e e n a CADperson-w i t h a s l d e tob e i n C A D I f c l a r i

f i c a t i o n i s o n b o t h t h e o r y a n d p r a c t i c e c a n contributetoCADsolvingactivitieswithdesiredresults

(2)AnalJzeandevaluatethestatusofCADsettlement;publict r a n s p a r e n c y inC A T

s e t t l e m e n t a t the a dm inistrativco f f i c e s i n HaG i a n gp r o v i n c e ( 3 ) S o m e ofrecommendations,p r o p o s a l s t o increasethepublicitya n d transparencyi n CADsettlement

-Suggestionsf o r futureresearch:C h a n g i n g , i mpr ov eCAD policiesdrastically,t h e

a u t h o r s hadt h e i d e a o f es h t a b l i s h i n g a model," i n d e p e n d e n c e administrativ

em o n i t o r i n g a n d judgmenta g e n c y " inthejudicials y s t e m , replacetheresOlution

ofa d m i n i s t r a t i v e c o m p l a i n t s O F administrativea g e n c i e s r e c e n t l y T O

eshtablishthismodel,needforfurtlicrstudicsandresearchonit’simpacttot h e organizationalstructurea n d p e r s o n n e l

yc a n helpc i t i z e n s a s wella s stateagenciesquicklyr e s o l v e d C A D o n thebasis

h i e v e d e s i r e d results.

1.3 Thescientificandpractice m e a n i n g ofresearch

-Thisisanissuenotmentionedmuchinthe

currentlawonsettlementCATofVietnama s wella s s o m e count ries Thereforc,r e v i e

w t h e s y s t c m o f publici s s u e s , transparencyi n handlingCADwilldoabetterbasis f orthechangeprocess,howtoimplementtheresolutionC A D ;

- Throughanalysisandcomparisonwiththepracticalapproachoftransparencycanh e l p t

o c i t i z e n s a s wellftss t a t e a g e nc i e s C A D q u i c k l y r e s o l v e d o n t h e basis o f"c omprehenda f f e c t i o n , t o r e a s o n "; l i m i t thea p p e a l complaintso v e r thec l a i m a

a g e n c i e s involved.S e v e r a l documentsrelatedtot h e

b a s i c theoryofsolvingCADandthinkingaboutdiSClOsureandtransparency

2

I OVERVIEW

1.1 Reasonso f to picc h o s e n

ComplaintsandDenunciationsi s a b a s i c rightofc i t i z e n s ass t i p u l a t e d int

h eConstitutionofV i e t n a m ' This isa l e g a l t o o l t o p r o t e c t citizensandt h e i r interestsbeinginfringedupon,isanexpressionof democraticsocialism Atthesametimeasaninformationc h a n n e l C A D objectivelyr e f l e c t theenforcementp o w e r ofthestateapparatus,reflectingtheimplementationo f civilserviceofficialsandcivilservants.Sonotonly solveCADi s theworko f Statemanagementb u t a l s O therelatiOnshipb e t w e e ntheParty,Stateandpeople.Through so lv in g CAD,PartyandStatet o checkthecorrectnessandtheappropriatenessOFg u i d e l i n e s , policiesandlaws

issuedbythemselves,s o apracticalb a s i s f o r i m p r o v i n g t h e P a r t y ' s l e a d e r s h i p

a n d i m p r o v e theeffectivenessandefficiencyofStatem a n a g e m e n t Att h e s a m e t

i m e b y addressingCADcitizensmoreunderstands t r i c t n c s s ofstatelawsandrespectthelawsoftheStateagency

Generally,s o l v e C A D i n V i e t n a m a n d i n H a G i a n g provincei n particular

h a s achievedc e r t a i n p r o g r e s s Especiallywiththe2 0 0 5 a m e n d m e n t s tot

h e C A D L a w , CADs o l v i n g a c t i v i t i e s h a d worep o s i t i v e changes.‘However,s o m e t h e o r e t i c a l problemsandp r a c t i c a l iesolutionCDstillu n c l e a r S p e c i a

l p u b l i c i t y andtransparencyinh a n d l i n g CADp o s e s challengesinb o t h theoryandp r a c t i c e t o b c addressed

HaGiangis aprovincei n theregiono f ethnicminoritya r e a s haveloweducationall e v e l a n d a f f e c t s m a n y o f t h e h a b i t s o f l i v i n g , w o r k i n g b a c k w a r d ,

l e g a l knowledgei s l i m i t e d St at e managementa p p a r a t u s a l s o manyp r o b l e m s

a n d inadequacies.T h e S ta te managementa c t i v i t i e s aswellas perceivedr i g h t o r wrongo n thesea c t i v i t i e s i s alsoveryl i m i t e d An u m b e r o f citizensC A D proble

mf o r theS t a t e managementa c t i v i t i e s m a y a l s o bedoneontheprincipleo f "openandtransparent"t o botht h e S t a t e andc i t i z e n s ( C A D ) u n d e r s t a n d i n g , r a t h e

r t h a n o n ther i g h t a n d w r o n g decisionofaStateadministrativem a n a g e m e n t Therefore, o u r groupselectedproblem”Publicityandtransparencyi n t h e s e t t l e m e n tComplaintsandDenunciationsa t theadministrativeofficesinHaG i a n g province”l i k e o u

r t h e s i s t o p i c

- Directi n t e r v i e w m e t h o d i s relaicd t o t h e C A D : c i t i z e n s a n d public

o f f i c i a l sshallc a r r y C A D 1 6 CiVlls e r v a n t s i n t e r v i e w e d d i r e c t l y t h e people-

settlementinspcctionCADinHaGiangp r o v i n c e citizcnreceptionroomoft h e O f f i

c e ofH a Giangprovince I n t e r v i e w e d 30p e o p l e fromt h e H u n g A n c o m m u n e ,

V i n h T u y , VietnamesetownofV i n h BacQuangD l s t r i c t , 20r e s i d e n t s ofW a r d M

r o p e r l y understandsortiet h i n g thencolnplaint,sOt h e c o m p e t e n t agencies

shallhave to c o n s i d e r t h e w h i t e w a s h f o r thep e o p l e , p r o t e c t t h e i r l e g i t i m a

t e i n t e r e s t s andexplaintothe peopleunderstoodt h e matter

- Ifg i v e n t h e l e g a l a s p e c t s , t h e c o m p l a i n t r e f e r s t o c i t i z e n s , a

g e n c i e s , organizationso r officials,civilservantsundertheLawonComplaintsproce

denunciationsr e g u l a t i o n s , p r o p o s e d a ecncJ,o r g an i z at i o n , i n d i v i d u a l s a u t h

o r i z e d t o

reviewadministrative decisions,a d l T l lnistrativea c t s o r d i s c i p l i n a r y decisionsofofficialsa n d p u b l i c s e r v a n t s wh en t h e r e i s c v i d e n c e t h a t t h e d e c i s i o n o r conduc

tt h a t i s unlawfulo r infringeupontherightsa n d int er es ts th ei r l a w f u l2

InS w e d e n , a n y citizent o t h i n k t h a t b e i n g t r e a t e d unfairlycana l s o s e a

r c h t h eNationalA s s e m b l y i n s p e c t i o n NationalA s s e m b l y I n s p e c t o r w i l l i n

v e s t i g a t e thiscaseandcanb r i n g ito n t h e

c o u r t asa p lalntifi n p a r t i c u l a r I n p r a c t i c a l operaliOn,theNationalA s s e m b

l y I n s p e c t o r m a i n l y d c a l s about people'sc o m p l a i n t s I n s p e c t o r swouldn o t

c o n s i d e r thec a s e stillpending i n c o u r t o r anadministrativel e v e l O r isllkelytoappeal.’

2.1.1.2 Thenotionofdenunciation.’

- Denunciationo n themostgeneralmeaningis pointedoutthesinsofothersonthel aw enforcemento r publico p i n l O n

Infieldoflegalaspectsisaccusedc i t iz e n s underproceduresprescribed b y lawCADn o t i f y

a g e n c i e s , organizationsandi n d i v i d u a l s t o t h e p r o p e r authoritiesa b o u t violationsof thelaws ofanyagencyororganization,whichc a u s e damageorthreatentoc a u

s e d a m a g e t o thci n t e r e s t s o f theS t a t e , r i g h t s a n d l a w f u l i n t e r e s t s o f c itize ns,agenciesa n d organizations

-Thec o n c e p t O f d e n u n c i a t i o n Sweden:S w e d e n t o b o r r o w f r o m t h e"whistleblowcr”inE n g l i s h Ihiss h o w s th at t h e r i g h t t o d e n o u n c e a n e w c o n c e p t i n Sweden.Therea r e m a n y d e f i n i t i o n s o f d e n u n c i a t i o n a n d d e f i n i t i o n s c o m m o

n i n t h e countrytoday:” w h i s t l e b l o w e r i s thepeoplewhoseetheerrorallegedviolationo f laworlackoft r a n s p a r e n c y i n actionagenciesandorganizationsofsuchp e r

ArticleS w e d i s h P a r l i a m e n t Inspection:Commuteicalionsenseofcredibility

tocitizens4 C l a u s e 2,Article2,LawonComplaintsandDenunc rations,2005

5S eeReferences

legality.O n the o t h e r h a n d i v illa l s o helps t a t e agcnciescompetentt o s ett le complaintsanddenunciationsresOlvéd piom ptly,toavoi‹lconfusiOn.mistake:

-Complaintsa n d D e n u n c i a t i o n s haves i t ullarities:

+Pursuantt o CAD a r e signsofla\vvlolatlon( o r tobeunlawful)

=T h e proposedC N D a l l s t a t e agencies o r personsc o m p e t e n t t o c o n s i

d e r a n dresolveo n the processt O FélTlédyv i o l a t i o n s , r e s t o r e th e protectiono f stateinterests o r rightso f thel e g i t i m a t e i n t e r e s t s o f relateds u b j e c t s

t e n t o c a u s e d a m a g e t o t h e i n t e r e s t s o f t h e S t a t e , r i g h t s a n d l a w f u l interestsofthepubliccitizens,agcnciesandorganizations

÷The purpose:T h e purpose o f ’ thec o m p l a i n t t o protecta n d r e s t o r e t h e rightsandl e g i t i m a t e i n t e r e s t s o f thecomplainant's purposewastodenouncenotonlytoprotect,res to re r i g h t s a n d l e g i t i m a t e i n t e r e s t s o f thef a c t o r s s t a t e m e n t s buta l s o totheinterestsofthestateandsociety

o s a l s r e f l e c t ,receivea n d s e t t l c p ro mpt l y andl a w f u l l y c o m p l a i n t s andd e n u

n c i a t i o n s ; strictpunishmentviOlators,applyn e c e s s a r y measurest o p r e v e n t p o s

s i b l e d a m a g e a n d ensuringthes et t l emen t decisioni S enforceds t r i c t l y a n d beresponsibl e b e f o r e t h elawwiththeirdecisions

Requirementsfors e t t l i n g c o m p l a i n t s andd e n u n c i a t i o n s mustb e l a w f u

l , t i m e l y ,objectivean d democratic T h u s , inresolvingc o m p l a i n t s a n d d e n u n

c i a t i o n s s h a l lcomplyw i t h t h e f o l l o w i n g p r i n c i p l c s :

-Legall a w : T h i s i s t h e n i O s t b a s i c p r i n c i p l e s int h e p r o c e s s o f s o l v i n gCAD.Thisprincipler e q u i r es thelegal1›asistoidentifyviolations,theextentofdamageonpoliticali n t e r e s t , spiritandmatterofthevictim,thecollective,oftheState

- Principleso f d e m o c r a t i c p u b l i c : I litsprinciplei s i n d i s pe n sa b l e t o e n s u

r e thedemocraticrightsandequalitybefOrethelaw.Respectingthisprinciple,thesettlingcomplaintsa n d d e n u n c i a t i o n s m u s t l i s t e n t o theplaintiff,t h e defendantm a y c o

n f r o n t whennecessary,a n d eachpartyshallhavetherighttom a k e thebasesfortheirargument

wayst o resolvea conduct c o m p l a i n t c a s e s prescribedb y l a w

‘Article5,LawonComplaintsandDenuiciations,2005

Complaintr e s o l u t i o n p r o c e s s c o n s i s t s o f fivesteps(diagraml ) andco mp l

a in t

resolutionp r o c e s s c o n s i s t s o 1 threes t e p s (diagraii 7

Diagram1 Complaintr e s o l u t i o n p r o c e s s Diagram2.Denunciationsettlement process Step1.Preparetosettlecoinplaints

Step2:Acceptingt h e coinplanetsl i a n d l nip

7 rd e t a i l inC A D L a w

Governmentinspection-UNDP,Strenglhentransparencyinaccordancewiththeinspectionlawin 2010,c‹ontributing toensuretheimplementationofUNCAC,AnityPublisher,2011,p11

law.Theopenand transparento p e r a t i o n o f governmenta g e n c i e s inthestate administratiOnr e q u i r e s b o t h a n objectiveofimplementingt h e statepower,

justa s controlm e c h a n i s m s ofst at e povcr.O p e r a t i o n ofstatea d m i n i s t r a t i v e a g e

n c i e s a r eactivitiesthata r e inp o w e r Content,scope andlimitations o f activitiesthatareprescribedb y l a w Thet r a n s p a r e n c y o f thea c t i v i t i e s o f s t a t e a d m i n i s t

r a t i v e a g e n c i e s mustfirstensurethattheactivitiesofu s e statew i t h i n the

frameworkofl a w , b e assessedbycriteria,ameasureoflav

"Article1 0 oftheU N C O n v e n t i o n A g a i n S t C o r r u p t i o n r e g u l a t i o n s e a c hmember

state,onthebasisconsistentwithnationall e g i s l a t i o n , applythenecessarymeasuresto

enhanceo p e n n e s s andt r a n s p a r e n c y i n a d m i n i s t r a t i o n includingt h é O r g a n

i z a t i o n ,

implementationandd e c i s i o n - m a k i n g f u n c t i o n ' 9

Publicityandtransparencyi n t h e operationofs t a t e a d m i n i s t r a t i v e agencieswouldnotproiiioteeffective withoutthe participationo f themedia.Contentsoftransparencyint h e o p e r a t i o n s o1s t a t e a g e n c i e s a n d t h e

r o l e o f massm e d i a h a v e friendlyrelationswitheachother.Themassmediaisatoolfortransmissionp r o b l e m s ,thec o n t e n t s 1i‹auldb e p u b l i c i z e d sothatG O lek n o w , u n

d e r s t a n d andm o r e f u l l y o nthea c t i v i t i e s o f st a t e a g e n c i e s H o w e v e r , t h e i n

f o r m a t i o n w i l l n o t b e i alidi f peo pl ecann o t u s e t h e i r abil1tyI O influenced e c i s

l o n makillgb y s t a t e a g e n c i e s Fod o t h i s ,peopleneedtobedirectlyort h r o u g h theirrepresentativesparticipatcin

decisionmaking,implementationa n d m o n i t o r i n g int h e areasofi n v e s t m e n t and

a l l o c a t i o n ofpublicresources;i n thedevelopmenta n d provisiono f publicservices,aswellasintheestablishmenta n d d e v c l o p i u e n t o f publici n s t i t U t l o n s

2.2.2.Publicitya n d transparency inactivity O f s e t t l e m e n t C A D

Forthepub!

icitya n d transparencyi n settlementCADactivity,previouslymore orl e s s t h e i s s u

e w a s m e n t i o n e d int h e t e x t a n d i m p l e m e n t a t i o n inp r a c t i c e A s t h epracticala p p l i c a t i o n o f thel eg al lSStlCS8rei n c r e a s i n g l y m o r e p eopl e i n t e r e s t e d Publicity andt r a n s p a r e n c y ins e t t l e m e n t a c t i v i t y s h o u l d f i r s t C A D publicity,

accessandmonitort h e i m p l e m e n t a t i o n o f i n c law in thisa r e a ofthes t a t e agencieswhoarcc o m p e t e n t

i n t h e s e a g e n c i e s , e s cClilllyt h e p r o v i s i o n s ono r g a n i z a t i o n a n d operatiOnsolvet h e C A D (compctencc,order,s e t t l e m e n t p r o c e d u r e s andt h ehandlingoflawviolations

2.2.2.1.Int h e complaints et t l emen t a c t i v i t i e s

m a t e interestsw h i l e ensuringtheirtransparencyi n theo pe r a t i o n s o f agenciesS

t a t e toensuree q u a l i t y a n d fairnessinsociety.avoidingabuse ofpriilegedpeoplewhohaveconditions,workingpositiont o profit,c a u s i n g inequalityi n thesoClill

-Publicityandt r a n s p a r e n c y juiisdictionc o m p l a i n t s : c i t i z e n s , a g e n c i e s a n dorganizationsh a v e ther i g h t torequesta n a d m i n i s t r a t i v e d e c i s i o n o r agencyo f f i

- Thedisclosureandtransparentprocedurest o settledenunciations:Resolvethecomplainti s resolvedt h e r ela ti on sh ip b e t w e e n s t a t e andc i t iz e n s, p r o t e c t i

o n o f rightsandl a w f u l i n t e r e s t s o f citizens.T h e r e f o r e , t h e p u b l i c , t r a n s p a r

tantr o l e T o d a t e c o m p l a i n t sprocedureise s s e n t i a l l y publicandt r a n s p a r e n

c y i n m a n y legald o c u m e n t s Spccifically:T h e f i r s t c o m p l a i n t h a s t o f i l e a cO

mplaintwitht h e a d m i n i s t r a t i v e

decisionora g e n c y ofFiClills,UbllCClliployecshavet h e a d m i n i s t r a t i v e actionwhichthecomplainanthasureundstobetievethatsuchdecisionso r acts

unlawfulinfringemento f rights,t l c i r l e g a l i n t c r e s t s W i t h i n 10daysf r o m t h e d a

t e ofreceipto f thec o m p l a i n t u n d e r i t s jui‘isdiction,thes o l v e r llrstc o m p l a i n t m u

s t p r o c e s s t o a d d r e s s andinform i n writingtothecomplainantsc a s e acceptancef o r

settlementmustbeclearlys t a t e d reasons.uieprOcesSO f FéSOlvinnco mp l ai n t s , i f de

emingthatt h e executionofa d m i n i s t r a t i v e decisionsappealedwillcauseirremediableconsequences,thesolvermustf i r s t appealthedecisiont o suspendtheimplementationo f thatdecision.Timelimitforsettlingfirst—timecomplaintsis30daysfrom

O m p l a i n t t w o o rinitiateadministrativelaw su its atc o u r t s T h e s e t t l e m e n t o

ft h e complaintmustb e madeint h e dossier.Profilesettlec o m p l a i n t s includingacomplaintor

complaintrecords;writtenreplyo f thecomplained;minutesof’theexamination,verificationa n dconclusion,t h e a s s e s s m e n t results,minutesofm e e t i n g s , dialogueandd e c

i d e t o s e t t l ecomplaints;t h e related d O c u m c n t P r o f i l e s e t t l e complaintsm

u s t b e nunibcrcd i n theOrderpageanddocumenti s storedas

prescribedb y l aw Incasethecomplainant

initiateda n a d m i n i s t r a t i v e c a s e i n c o u r t , t h e records m a s t b e t r a n s f e r r e d t o thec o u r t whenrequired.i0

- Thej u r i s d i c t i o n t o settle denunciations:t h e current l a w hasd e t e r m

i n e d competenttosettledenunciatiOnsunderdecentralizedmanagement personnela

n d

10QAVanTienMai,DeputyPrinceMinisterofLegalD c p a i tmeiit,Publicityandtransparencyin theinspection

andsettlement CAD.

-Publicityandt r a n s p a r e n t p r o c e d u r e s tos ett l e d en u n c i a t i o n s : T h e a c c u s e d m

u s t senda p p l i c a t i o n s toa g e n c i e s , o r g a n i z a t i o n s andi n d i v i d u a l s w i t h

c o m p e t e n c e Informalcomplaintsmustclearlvstatet h C fullnamea n d a d d r e s s oft

Thed e n u n c i a t i o n settlersm u s t makeadecislonont h e c o n d u c t ofv e r i f i

c a t i o nandconclusionso n denunciation c o n t e n t s , d e t e r m i n e thepersonsr es

p o n s i b l e f o rviolations,a p p l y handlingmeasuresacco rd ing toc o m p e t e n c e orp r

o p o 5 é cOinpetentagenciesorganizationsandindividualsauthorizedtod e a l w ' i t h viol

ators.Whenthereareg r o u n d s t o b e l i e v e t h a t t h e r e s o l u t i o n tod e n o u n c c u n

l a w f u l ore x c e e d t h e t i m e limitspecifiedthatallegationisn o t reso1i

cd.t h e p c r s o n maydenounceagencies,organizationsa n d t h e i m m e d i a t c s u p e r i

o r o f t he s o l u t i o n d e n u n c i a t i o n s V e r i f i c a t i o n processd e n u n c i a t i o n s, t h e d e n u n c i a t i o n settlcmenth a s t h e f o l l o w i n g r i g h t s a n do b l i g a t i o n s : e n s u

r i n g ob j ect i vi t y , h o n e s t y a n d l a v v fulnessin handlingd en un ci at i o nsfequirethea c c

n s M e s s a g e totransfer,transferthef i l e tot h e i n v e s t i g a t i n g a g e n C l éS.t h e P r o

c u r a c y t o e x p l a i n d e c i s i o n i n a c c o r d a n c ewithcriminallaw

Agencies,organizationsandindividualsthircccivedenunciationsdenunciationsettlementt o k e c p i t s e c r e t f o r v histleblovci’s:n o t d i s c l o s e t h e f u l l n a m e s , a d d r e s s

e s anda u t o g r a p h s o f t h e a c c u s e d andO t h e r h a r m f u l informationforw h i s t l e b l

o w e r s T h e settlementm u s t b e m a d e t o d e n o u n c c p r o f i l e P r o f i l e denunciationsettlementinclude:formalc o m p l a i n t s o r c l a i m s r e c o r d ; m i n u t e s o f verification,a s s e s s m e n t r e s u l t s ,documentsa n d e v i d e n c e g a t h e r e d d u r i n g t h e s e t

t l e m e n t p r o c e s s ; w r i t t e n e x p l a n a t i o n o f thepersond e n u n c i a t i o n s c o n c l

u s i o n s o n d enu n ci at i on c o n t e n t s ; d o c u m e n t s proposemeasurestosolveanddecideon

treatment;theotherrelevantdocuments.Profiledenunciations e t t l e r s m u s t b e n u

m b e r e d i n t h e o r d c r page a n d d o c u m e n t i s s t o r e d a s prescribedb y l a w Intheca

se ofagencies,ors•²³izationsa n d individualss ha ll request

therecordsbetransferredt o agencies,organizationsa n d individuals.''

HaG i a n g i s a m o u n t a i n o u s andliighliilidareas,i s o n e o f ’ thep o o r e s t int

h e country,w h i c h b o r d e r s ont h e 2 7 7 5 2 5 kmlongb o r d e r w i t h C h i n a ; n a

t u r a l areai s 7fi45.97 anda p o p u l a t i o n ofo v e r 7 2 t h o u s a n d peoplew i t h 22p

!i tAVanTienMai,DeputyPrimeMinisterofLegalDepartiiient,Publicityandtransparencyin the inspectionaindsettlementCAD

"R«pononethnic summary-2010peopicof Ha Grangprovince

construction,g r o w t h frontinternalresourcesslowe c o n o m y t h e p e o p l e ' s lifem o

r e difficult

Accordingtoa d v o c a t ct h e e x p a n s i o n ofi n d u s t r i a l i z a t i o n andu r b a n

i z a t i o n , thec o n s t r u c t i O n O f infrastructurea n d moreland i s 1ncreasii³slyshri

nking, esp eci al l y u r b a n

land,sheltertomove,l i f e isnotstableto,worki n c r e a s i n g l y d i f f i c u l t , plustheimpact

ofmarketm e c ha n i s m s, e v i d e n t i n allareasofsociall i f e Landw h e r e thetownc e

3.1.2.Situationin CAD-I4aGiang FOVincefroln2005to201I

3.I.2.1.T h e settlemento f complaints.

Accordingt o do cu men ts , d a t a g a t h e r e d f r o m t h e r epOrtS O f theprovincialPeople'sCommi ttee o f HaGiang,FIaGianginspectiond ep ar t m en t a n d otherinformationp u b l i s h e d int h e J o u r n a l o f I n s p e c t o r a t e , H a G i a n g Newspaper claimst h a tcontentis complexfocusedonsomefields:

-Landd i s p u t e s internallyp e o p l e c o m p l a i n a b o u t thelandacquisitiOn, l a n d compensation,resettlement a r r a n g e m e n t isa m a t t e r themostp i ’ e s s i n g claims.InH aGiangrecentlyg e n e r a t e d h u n d r e d s o1’complaintsa b o u t l an d c o m p e n s a t i o n , t h

e r e a r ehundredso f corporationspu ll u p t h e provin ce a n d a fewwer e o n thecen tr al c

-Complaintsa b o u t activitiessuchasthearrestofJusticedetention,investigation,prosecutiOn,ad j u d i c a t i o n andenforcemento f judgments,t h e partiesthatviolatethecriminalproceedings,courtinjustice,wrongjudgment,b a d court

Duringtheperiod,totalnumberofc a s e s underthej u r i s d i c t i o n o f t h e 659

complaints;hasresolved6 5 3 cases,99%,OfWh‘1Ch:143complaintsproperlya c c i d e n t s ,

"Report ortheiinpieirientationofthel.avCADin thefieldofadmireistrativefront2005-2009ofHaGiang

piovince

accountingfor2I.9Ocori‘cctwithanerror1 6 0 aCCldents,accountingf or 24.5%,f al s e claimst o t a l l y 350c a

s e s , a c c o u n t innfOr5 3 6 % 4otalnumberofd e c i s i o n s r e s o l v e d 653c o m p l a i n t s ;nu mber o f decisionsn a v e b e e n m a d e 6 5 3 T h r o u g h t h e r e s o l u t i o n o fcomplaintsa b o u t a n

"Report ortheiinpieirientationofthel.avCADin thefieldofadmireistrativefront2005-2009ofHaGiang

piovince

Thedenunciationsofcitizensmainlyo f f i c i a l s haveaccusedofficialsthereofcorruption,bribes,deliberatelyp o l i c y regimeandaccusedinanumberofotherareas s

o m e a r e a s h a v e d e n u n c i a t i o n o f thes t a f f w h o h a v e t h e r i g h t t o a b u s e t he irpositionto

begrantedlandinthecenter,thelandsalei l l e g a l ultragrOundlevel recently

emerged someo f c a s e s corruption inthe implementation

ofequitizedenterprises, bidding, purchasing ecjuipment

contractors, construction, projectevaluation

onthei m p leinentationoftheL a w C 1Di n t h e f i e l d o f adiriinistrativef r o n t

2005-2009 ofHaG i an g provi nc e

Withtotalof199a l l e g a t i o n s o1w h i c h 1 7 3 c a s e s undcrthej u r i s d i c t i O n ,

t h e provinced u r i n 9t h e 1 6 4 c a s c s rcsolicd.95%»,o1w h i c h therighttodenounce36service,w h i c h i s 2lºfi,h i l V c t h e rlulittodenounce,v itli8 4 serviceerrors,accountingfor4

8 5 % , f a l s c a c c u s a t i o n s 4 4 cxseso r 25 5%.Th ro ug h t h e s e t t l e m e n t o f denunciationsabouteconomicrecoc r y paymentforp e o p l e l 19.890.000

VND,211.510.000V N D p a i d t o t h e S t a t e ; Reductiono f paymento f VATr e f u n d

f r o m t h e fiindreimbursemento f s t a t e b u d g e t l ,525,000,000VND,administrativedisciplined06people,t u r n i n g 0 2 cases tothei niestigatingag en ci es

Denunciationsettlem cntp r o c e s s i s l i m i t e d inh a n d l i n g n o t s e r i o u s , i s t h

e p h e n o m e n o n ofc o v e r i n g u p t h e p e r s o n a c c u s e d T h e r e a r e c a s e s w h e r e

o f f iclalsaccused ofc o r r u p t i o n , bullyingpeople,buttheauthoritiesdon o t conductt

e s t s , fullverification,seriously , thatallegationisn O t groundsforr e v i e w , processingortreatmento f f iclalso1v i o l a t i o n s o f thelaw \

Vlththeformnotcommensuratewithviolations

Thecurrentobstaclesarcnotprescribedb y lawtoensuretheimplementationo f denunciation-handlingd e c i s i o n s andsettle

violationsoft h e falseaccusations.Thepropagandal e g a l educationhasbeeni m p l e m e

n t e d bu t noteffective;consciousawarenessa n d o b s e r v a n c e ofl a w b y s o m e c i t i z

e n s i n e x e r c i s i n g t h e r i g h t t o l o d g ecomplaintsa n d d e n u n c i a t i o n s ar e limited,sovulnerablea d v a n t a g e o f inducingbad,deliberatelyf a i l i n g t o s o l v e t h e d e c i s i

o n t a k e s l e g a l e f f e c t , s u b m i t a n a p p l i c a t i o n t o manyplaces,higherlevels,notthepropcia • e n c y jurisdiction."

3.1.2.3 3.T h e g e n e r a l remarksont h e CADs e t t l e m e n t p e r i o d 2 0 0 5

-2 0 1 1 inH a Gian

g

ThroughthesettlementoffiOlTl]0laintsanddenunciationsint h e p r o v i n c e inrecentt i m e s h av e r e s t o r e d t h e l e g a l riphtso f ci ti zens a n d pr Op Os e h a n d l i n g t h eeconomicrecoveryf o r thes t a t e andcollectiiebillions,proposedf o r handlingt e n

s ofh ecta re so f violationsa n d proposea d m i n i s t r a t i v e d i s c i p l i n a r y v i o l a t i

"ReponontheiiilplementationoftheCAD Lawin thefieldofadiiiinistrativefrom2005-2009of HaGiangp i r o v i n c e

Resultoft h e complaintsscttlCluciitanddenunciationsofc i t i z e n s o n t h e o n e handhelpingleadersatalllCvelsan‹1SeCtGFSOffluepievincethatistheir

responsibilitytopromptly c o r r e c t , repairtheseflaws.thevcaknessofcorporategovernanceadministrative,e c o n o l n icm a n a g e m e n t , SOCi8lm a n a g e m e n t O n theo n e hand,p r o p o s e tot h e c o m p e t e n t a u t h o r i t i e s t o a m e n d a n d SupplelTlélitr e g i m e s a n

d pOlic‘iesi n accordancewiththep r a c t i c e andstrictlysettlev i o l a t i o n s , therebycontributingtot h e promotiono f democraticrights.maintainingd i s c i p l i n e andlaw,againstactsofcoeruption,authoritarianism.policyd e l i b e r a t e l y tocauseloss-

profitfundsandpropertyoft h e S t a t e , v i c t i mi za t i o n , bullyingt h e m a s s e s ino r d e

r t o i m p r o v e effectivenesss t a t e management,strenstheningt h e b e l i e f

o f t h e p e o p l e

Howevcr,i n thcprocesso f solvingafcivcascstoconsidera n d settleinfortoolong,ifbasedo n theprovisions o f law,thecomplicatcdc a s e s hadrepeated v i o l a

t i o n s of’settlingtime.Ont h e order, a d m i n i s t r a t i v e p roccduresa r e stills o m e units

h a v e notm a d e ad e c i s i o n properprocedurcsfors e t t l i n g c o m p l a i n t s , denunciationstreatmentdecision,onlys t o p p i n g a t i l i ec o n c l u s i o n v e r i f i e d thent h e n o t

i c e o r a n s w e r theap›plicants.T h e l i : i n d l i n g c t t h e c o m p l a i n t s anfldcnunciations

a r c n o t f u l l y e x t e n d e d , inOSts e t t l e m e n t d e c i s i o n s , t r e a t m e n t d e c i s i o n

s i f thee x e c u t i o n t i m e b u t t h e vastinajorityo f casestheperformance i s verys l o w

; therea r e casesextendedt o

2-3yearshavenotyetcoiiipleted.Theconsiclerationc t responsibilityf o r handlingalllev

notserlOus,notregularpropaganda,disseminationo f thel a w o ncomplaintsancldenunciations o f citizensi n communesa n dwardshavenotbeenextensive."

Toobjectivelye v a l u a t e theCADsettlcineiito f

p i ‘ o v i n c e ,t h e weconductedinterviewsw i t h 20C O } 1 l éM i n h

K h a i w a r d H a G l a n g c i t y , 3 0 p e o p l e O f t h e t o w n : HuugAn,VinhTuyT h c town

a n d districtofBacQuangVinhVietnamHaGiangprovince( t h e r e w e r e 01p e o p l e CAD

severaltimes,onceCAD2 7 p e o p l e and22p‹cOI e whohaveneverCND)and1 6 ciiilserf

"ReponontheiiilplementationoftheCAD Lawin thefieldofadiiiinistrativefrom2005-2009of HaGiangp i r o v i n c e

antsdirectlyinnolvedinthepeople-andsolutionC A D atth e Inspector, r e c e p t i o n o f f i c e ( 0 1 pcrsona g e n c y l e a d e r

s , 0 7 dep ut y clhief,08employees):

NpuyenV a n K i m , Nguyen1 IuyF l

oang,anti-cori‘uptionl a w s ofthecountries i n theworld,Pu b li s h er EthnicCulture,2 0 0 3 , p 2 4 2

- Commentingo n l t t e C A D s e t t l enaciiio f t h e p r o v i n c e , 8 7 5 % o f e m p l o

y e e s d i r e c t l y engagedinreceivingcitizeisandscttlingCADansweredthateffect, thee f f i c i e n c y o f O p c r a t l o n o 1 loCillC A D r c s o l v e d TUu i e i T l e d i u m atera ce,o

n ly 1 2 5 %g o o d reviewsonthisissue

- In70.97OoCNDpeopletosublnitanapplicationform,29.03%directlyto the

officesofgovernment,only1 7 86 %» ofpeoplesatisfiedwiththesettlementresults,60.7I%notsatisfied

-AssessingthecausesofefféCtlVéiicssandclficiencyofsettlementactivitiesintheprovinceC

A D limiteddirect40'oofthepeopleworkingtosettleCADinterviewedsaidthatd u e tol

a c k o f publicity,t r a n s p a r e n c y i n d e a l i n g C A D 3 0 % duetol o w e reducational

lcvel,2 5 % s a i d lackOfstaffa n d 5%b y thef a c i l i t y t O w o r k

backward.60.71OoofpeOplewhenaskedifstallhas evaluatedCADdonot settlewell,

25%r a t e d thestaffasw e l l ; 1 4 2 9 % r a t e d CADofficialshaveexpressedresolvepersonalb e n c f i t s

easyI O l l T l l e ment.T h e p r i n c i p l c s ofi m p l e m e n t a t i o n mustb e d i s s e m i n

NpuyenV a n K i m , Nguyen1 IuyF l

oang,anti-cori‘uptionl a w s ofthecountries i n theworld,Pu b li s h er EthnicCulture,2 0 0 3 , p 2 4 2

Thep ub li c a n d t r a n s p a r e n t d o c u m e n t s , p r o c e d u r e s f o r s e t t l i n g c o

m p l a i n t s a n d meaningfulc r u c i a l r o l e i n t h e SéttleinentO f t h e c o m p l a i n t b e c a

u s e t h e c o m p l a i n t i s

c‹›mplaints,Ha GiangProvincialParty Conriiittcc'sreport,20lI

resolvedr e s o l v e t h e r c liltioi'³³³13betweenswitca n d c i t i z e n s , protectin g t h e l e g i t

i m a t e r ig ht s and intei‘ests of peoJale Acccss ‹increments

settlement procedures are

im;›lcmentedinvariousfoi’ms

Weconductedi n t e r v i e w s with 5 0 p e o p l e i n thecity ofHaGiangandBacQ

uangdistrict,t h e r e v ere840f r e e accessi O t h e kno wledge o f thel a w on c o m p l a i n t s

byl i s t e n i n g , w a t c h i n g i t on ther a d l o , t C l e v i s i o n , 4 2 % a r e read d o c u m e n t s p r

o v i d e d b y

theg o v e m lnent.2 2 %

self-knovledgeu p d a t i n g thew e b s i t e andc o m p l a i n t s f r o m o n l y 1 2 %