Ben cgnh do, chi sd tuang quan Pearson giita 2 yeu td Id r = 0,220 cho thdy khi tdng s\r cdng thdng trong cdng viec ten mgt mue nhdt dinh thi hieu qud edng viec cda cdng nhdn viin cUng s
Trang 1N G H I E N C U t J TlTonVG Q U A N G I C A C A N G T H A N G
T R O N G C O N G V I E C V A H I E U Q U A C O N G V I E C
C U A C O N G N H A N V I E N T A I K H O I V A N P H O N G
V O N D A U T i r NU"6C N G O A I T A I H A N Q I
Trinh Hodng Phirffng*
NguyenM^nh Tuan**
Cdng ty Viii Nam Mobile
Dgi hpc Quoc gia Hd Npi Ngdy nhdn bdi: 21/07/2017, ngdy phdn bifn- 24/07/2017, ngdy duyft ddng: 02/07/2017
A Tghien euu ndy da tien hdnh bang phuang phdp dinh luang vd tien hdnh mgt
1 V cdch ngdu nhiin tren 300 cdng nhdn viin tgi khdi vdn phong cd vdn ddu tu nude ngodi tgi Hd Ndi Kit qud cho thdy, cdc cdu hdi trong bdng khdo sdt ed chi sd EFA diu ldn han 0,5 vdi chi sd Id 0,904 vd 0,866 Diiu do cd nghia la nhitng yiu td cdu hdi trong bdng khdo sdt Id thich hap de tien hdnh nghien cuu He sd tuang quan giira 2 yeu to
cd chi sd Sig (Significant) be hem 5%, chung td edng thdng trong cdng vi?c cd mdi quan
he vdi hieu qud cdng vi$c cua cdng nhdn vien Ben cgnh do, chi sd tuang quan Pearson giita 2 yeu td Id r = 0,220 cho thdy khi tdng s\r cdng thdng trong cdng viec ten mgt mue nhdt dinh thi hieu qud edng viec cda cdng nhdn viin cUng se tdng theo nhung niu edng thang trong cdng vi^c vu0 qud mirc cho phep thi hi?u qud cdng vi$c se cd su gidm sut
Tu khda: cdng thing trong edng vifc, hifu qud cdng vifc, nhdn vidn vdn phdng
*vn05081990@gmail.com
l.D^tvinde
Cd rit nhilu nghidn cdu trudc ddy dd ^hyc hifn d cdc nude dang phdt triin vd xdc djnh cdc yiu to quan ttgng dnh hudng "^^c bilt din nhu Id thj tmdng tidm ndng din hifu suit cda nhdn vien d cac nude mdi vdi muc tang trudng kinh tl rit cao dang phdt ttiln tgi Bde My vd chdu Au Trong so cac qudc gia nay, tie dO tdng Tuy nhidn, cd rit it nghidn cuu ve cdc yiu trudng kmh tl tiung binh cua Vidt Nam
tl anh hudng din hifu suit ldm vifc cda (9DP) Id hon 7% trong thgp nidn 1990 yd nhdn vidn dugc <J^" nhfing ndm 2000, vd ddc bift Id nhilu
Trang 2hon 8% ndm 2006 - 2008, da lam Vift Nam
ttd thdnh la mOt ttong nhiing nin kinh tl cd
tdc dd phat triin cao nhit the gidi Tuy
nhidn, sy khdc bift ttong vdn hda va truyin
thdng da khien rit nhidu cdng ty nude
ngoai phai ddi mdt vdi nhilu khd khdn khi
diu tu vdo Vift Nam, ttong dd cd van de
cdng thdng ttong cdng vide vd hifu suat
lam vifc
Dilu kifn xa hdi vd lich sd Id yiu t l chi
phii rit Idn den tdm ly vd vdn hda dan tgc
Vdi nin vdn hda gdc Ddng Nam A, nhung
chiu dnh hudng ldn td vdn hda Trung
QuIc, vdn hda Viet Nam da chuydn ddi td
vdn hda Ddng Nam A sang vdn hda Ddng
A vd dilu ndy thi hidn r6 d khu vyc mien
Bde, ddc bift la Ha Ngi
Vift Nam ddi mdt vdi rit nhieu cugc
ehiln ttanh gifi nude, tgo ra mgt ddc dilm
nli bdt cua vdn hda: mOt ldng ydu nude rit
mgnh vd bao trdm tit cd cde linh vyc ttong
cuOc sdng Do dd, nhan vidn Viet Nam rat
khd cd till tin tudng vd ddng gdp tich eye
vdo cdc cdng ty nude ngodi' Tu nhung
dilm nay, nhan vidn Vift Nam se dd dang
cd nhidu cdng thing trong cdng vife va
dilu nay se ldm giam hifu suit cdng vide
cda cdc nhdn vidn^ Vi vay, chdng tdi
' Aaaa Caguingin, M P., Bantang, F O A., Bianes,
N J S., Estrella, P M C , & Macanlalay, C K M
(2013), "The Relationship of Personal Characteristics
and Job Satisfaction To Adversity Quotient Of Police
Officers In Manila Police Disirict', Retrieved on
September 15, 2015,
http://peakleaming.coni/documents/PEAK_GRI
caguingin.pdf., ngiy truy c?ip 18/8/2016
^Lin,Y L & Chang, W J (2010), "The mediating
effect of the organizational socialization on
mentoring: job stress relationship", Journal of Human
Resource Management, vol.10, pp.75-96
nghien ciiu de tai ndy nhdm muc tieu xdc djnh mdi lien quan cda dp lyc cdng vide den nang suit Idm vide cda cdng nhdn vidn vdn phdng von diu tu nude ngoai khu vyc HdNOi
2 Dii hrpng vd phtrong phap nghiSn
Cdc doi tugng dugc dieu tra Id nhdn vidn van phdng cd von dau tu nude ngoai ttong khu vye Hd NOi
Nghien ciiu dugc tien hanh bang phuong phdp nghidn ciiu dinh lugng Ddi tugng cua nghidn ciiu Id 300 cdng nhdn vien thuOc khdi vdn phdng cd vdn ddu tu nude ngodi tai Hd Ndi
Nghidn cdu dugc thu thgp thdng tin thdng qua bdng cau hdi khdo sdt gom ba phdn Phan ddu tidn vd gidi tinh, tudi tac, vi tri hifn tgi, thdm nien cdng vife vd trinh dO gido due, phdn thd hai vl cdng thdng cdng vifc, phan thd ba vd hifu qua cdng vide Mdi muc cd ndm kich thudc: "rat ddng y",
"dong y", "khdng cd y kien", "khdng dong
^" vd "rdt khdng ddng y", tucmg ung vdi mdc dilm 1, 2, 3, 4, 5 dilm nhu eua cac biln trong nghidn cuu
Nghidn ciiu sd dung phdn mim SPSS
dl phdn tich dfi lifu da thu dugc tii bdng khdo sat Thdng tin eda nhihig doi tugng tham gia nghidn cdu sd dugc giu kin vd khdng cdng khai ttong mgi trudng hgp
3 Ket qud nghien cuu vd ban luan
31 Phdn tich chi sd EFA ciia nghien cicu
Trang 3Bdng 1 Kit qua phSn tich EFA
rSn cic biln
cang thang trong c6ng viec
hiSu qua cong vi§c
KMO 0,904 0,866
Chi so chi-squared 5204,630 5232,709
B | c tir do
105
105
P 0.000"» 0.000«»*
Luu t- *P < 0>05, **p < 0,01, ***p < 0,001
NguIn: Tong hgp cda tac gid
Theo kit qud nghidn ciiu bang 1, chi sd
KMO cdng vife cdng thing vd ldm vife hifu
suit Id 0,904 vd 0,866 Tit ca chdng ddu ldn
han 0,5 Do dd, cdc cdu hdi ttong bang khao
sdt Id cd tinh thyc tiln va tiiich hgp cho
phdn tich ede dfi lifu cda nghidn ciiu
Cde tdc gid Mayers, L.S., Gamst, G.,
Id 0,883 Do dd, bang hdi cd mft su nhit quan tdt
Ve nguyen tac, tidu chuan thd nghifm
do tin cay Cronbach's Alpha gid trj Id ldn hon hoac bang 0,7 cd nghia Id cdc cdu hdi
cd do tin cdy cao Nlu gid trj giua 0,35 vd 0,7; vi vgy, cdc cau hdi la tdt, dd dd phdn Guarmo A.J (2000)^ dl c$p rdng: Trong tich Nlu gid tri it hon 0,35 ede cau hdi se phan tich nhdn tl, phuang phdp ttich dugc sda doi'*
Pricipal Components Analysis di eung vdi
phdp xoay Varimax Id cdch thdc dugc su
dung phi bien nhat
Chi sl KMO (Kaiser-Meyer-Olkin,
0,5< KMO < 1) dugc sd dung dl xem xet
sy phd hgp cda cdc phdn tich yeu td Gid tri
KMO eua 2 biln ldn cd nghia cdc yiu td
md nghien ciiu dang phdn tich Id thich hgp
Ben canh dd, chi sd Sig p<0,05 cho thdy
gitta cdc biln cd mli tuang quan vdi nhau
ttong tong the nghidn cuu
3.2 Phdn tich do tin cdy cua cdc bien
dgc Igp
Theo kdt qud nghien ciiu Bdng 2, cdc
3.3 Phdn tich tucmg quan Pearson
Theo kit qud nghidn ciiu Bdng 3, cdc mdi tucmg quan gitta cac cdng vide cdng thing va lam vide hidu suit la tuong dii thip (r = 0,220)
Kidm tta he sd tucmg quan Pearson dugc su dyng dl kidm tra edc moi quan hf giua cdc bidn ddc lap tuydn tinh vd phy thuOc vao biln Hd sd tuong quan (r) Id mOt chi sl thing kd do ludng moi lien hf tuong quan giiia hai biln so Hf sd tuong quan co gia tri td -1 din i Hf sl tuong quan bdng 0 (hay gin 0) cd nghia Id hai biln sl khdng
cd lidn hf gi vdi nhau; ngugc Igi nlu hf sl ehi so Cronbach's a cda cdng thing ttong bdng -1 hay 1 cd nghTa Id hai biln so cd cdng viec Id 0,913 vd cua kit qua cdng vifc mgt mli lidn hf tuyft ddi Trong nghien
Lawrence S Meyers, Glenn C Gamst, A J Guarino
Q.OOQ), Performing Data Analysis Using IBM SPSS
* Nunnally, J C (1978), Psychometric Theory (2nd ed.) New York: McGraw-Hill
Trang 4cilu nay, chiing ta co gia tri h? s6 tuong c6ng viec cBng tSng, va khi cSng thjng quan 14 r = 0,220 co nghia 14 khi c5ng vu^t len tSng qu4 cao thi hieu qui c6ng thSng trong c6ng viec tSng cao thi hi^u qu4 vi$c se bit dau suy giim
Bang 2 Phan tich fl? tin c?y
Do kich thvdc
Cdng thing trong cdng vifc
Hifu qua cdng vifc
Cau hoi so
15
15
Cronbach's a
0,913 0,883
Df tin c^y ting thi
0,935
Ngudn: Tdng hgp cua tae gid
Bdng 3 Phan tich tucmg quan
Do kich thirdc
Cdng thing ttong cong viec
Hifu qua cdng vifc
Cdng thing trong cong vifc
1 0,220***
Hifu qua cong vifc
1
Luu y: * p < 0,05; ** p < 0,01; p < 0,001
Ngudn: Tdng hgp cda tdc gid
Cdng thing ttong cdng vide cd khd
ndng diln biln theo mgt qua trinh nhit
djnh* Khi cd mdt khodng each sai Ifeh
gitta cde danh gid dugc xdc dinh bdi eae
hifu qud cdng vide cua tdng cd nhan va tdi
nguydn dugc cung cip, cdng thdng ttong
cdng vifc se xuit hifn^ Do dd, cdng vifc
cdng tiidng bao gIm su mit can bdng ve thd
chit va tam ly trong mdi trudng ldm vifc ,
^ Margolis, B L., Kroes, W H & Quinn, R P (1974),
"Job stress: An unlisted occupational hazard" Journal of
Occupational andEnvironmenld Medicine, pp.659-661
' Hersen M (2004), Comprehensive Handbook of
Psychological Assessment: Industrial and
Organizational Commitment, John Wiley & Sons Inc.,
' Dollard Maureen F and Jacques C Metzer (1999),
"Psychological research, practice, and production: The
occupational stress problem" International Journal of
Stress Management, October Vol 6 no 4,
pp.241-253
cung nhu khodng each gitta cac ndng lyc cd nhdn nhu ky ndng, va cdng vifc Hinh 1 cho thiy rdng hifu suat tdng vdi
sy gia tdng cdng thing Tuy nhidn, d mOt mdc do cao, cdng thang ttd ndn ldn hon vd hidu suit bit diu giam vdi gia tdng cdng thing Nhfhig cang thing tich cue lam tdng hifu suit dugc ggi la cang thang tit Bdn canh dd, cang thing eye dO gdy mdt mdi cho mOt cd nhdn vd gdy ra tinh ttang qud tdi, dnh hudng din sdc khde cda cd nhdn MOt dnh hudng tich eye Id su gia tdng mdc hifu suit khi cang tiidng dugc qudn 1^
cd hifu qua ttong mdt thdi gian ngin Do
dd, nd khiln nhdn vidn thye hifn hifu qua nhit ttong thdi gjan ngdn han ndy Sy cdng thing dd nlu khdng dugc quan 1^ sd gdy tde dOng tidu eye Nhu vgy, hidu sudt chgm
75
Trang 5va gidm thap sy nhidt tinh cd the dan ddn
tinh ttang qua tdi
3.4 Phdn tich hdi qi^ tuyin tinh:
Theo kit qud nghidn cuu Bang 4, cdng
thing ttong cdng vifc tac ddng ddn hifu sudt
edng vifc vdi gid ttj R Id 0,451 cdng vdi p =
0 Cdng thing ttong cdng vide chilm
20,30% ttong vifc tao thdnh hifu qud cdng
vife cua cdng nhdn vien (R^=0,203) Kdt
qud phan tich cho thay cdng thdng ttong
cdng vide cd tac dOng mOt cdc tich eye ddn
hifu qua cdng vide Vi vay, myc tidu ciia
nghidn ciiu dugc thidt ldp
4 Ket luan va khuyen nghi
Cdng thing trong cdng viec cd mdi tucmg quan thuan vdi hifu qud cdng vide eda cdng nhdn vidn thuge khdi van phdng cd vln diu tu nude ngodi tai Ha Nfi vdi r = 0,220 Cang thdng ttong cdng vide ehidm 20,30% ttong vide tao thdnh hieu qud cdng vifc cda cdng nhan vidn thudc khii vdn phdng cd von ddu tu nude ngoai tai Ha NOi Tren co sd kit qud nghien ciiu thu dugc cho thiy, nhttng nhd qudn tri can tgo dp lyc mOt each vda phai cho nhdn vidn kit hgp vdi cac phuang phdp xoa diu va che do khen thudng de giu sy edng thing ttong cdng vifc cda nhdn vidn d mdc hgp Iy, nhdm tdi da hda hifu qua ttong cdng vide
Hhih 1 Dudng eong phan iing cdng thing bdi Nixon (1979)
i
p
E
O
M
A
C
t
\,
(THE STRESS RESPONSE CURVE)
1
s t r e s s M a n a a e m e n l Increasina v ^ " " * " — » _
The Performance Level - - ^ ^ ,
/
^ f c UlURtR ZOI£
\
^ » - — t ' - ^ - - A c t u a l Performance FATIGUE X ^
\ Exhaustion
XlLL-Heailh
BRE/yaaOVJN
Adifded tom Nixon P, Practttoner, 1379
^ v ^ , ^ - ^
Nguon: Nixon PG "The human fiinetion curve", Practitioner, 1976; so 765, tr.70
Bing 4 Phan tfch hM quy
Trang 6Cdc bien (Igc lap
cang thang trong c6ng viec
Bien phu thuQC Hifu qua cdng vifc
R 0,451 R^
0,203 Adj.R^
0,202
P 0,000
Ngudn: Tdng hgp cda tac gid
Tai lifu t h a m k h a o
1 Nunnally, J C (1978), Psychometric
Theory (2nd cd.) New York: McGraw-Hill
2 Lawrence S Meyers, Glenn C Gamst,
A J Guarino (2000), Performing Data
Analysis Using IBM SPSS
3 Dollard, Maureen F and Jacques C
Metzer (1999), "Psychological research, practice,
and production: The occupational stress
problem", Intemational Joumal of Stress
Management, October, Vol 6, no 4, pp.241-253
4 Hersen M (2004), Comprehensive
Handbook of Psychological
Assessment-Industrial and Organizational Commitment,
John Wiley & Sons Inc., New Jersey
5 Margolis, B L., Kroes, W H & Quinn,
R P (1974), "Job stress: An unlisted
occupational hazard" Journal of Occupational
andEnvironmental Medicine, pp.659-661
6 Caguingin, M P., Bantang, F O A.,
Bianes, N J S., Estrella, P M C , &
Macanlalay, C K M (2013), "The
Relationship of Personal Characteristics and Job Satisfaction To Adversity Quotient Of Police Officers In Manila Police District
Rettieved on September 15, 2015, http://peakleaming.com/documents/PEAK_GR I_caguingin.pdf
7 Lin,Y L & Chang, W J (2010), "The
mediating effect of the organizational socialization on mentoring: job stress relationship" Journal of Human Resource Management, vol.10, pp.75-96
8 George M and Smith A (2008),
Stress models: A review and Suggested New Direction, https://psych.cf.ac.uIc/home2
/smith/Mark_and Smith_Typeset.pdf
9 Bickford M (2005), Stress in the
Workplace: A general overview of the causes, effects and solution, Canadian
Mental Health Association, Newfoundland & Labrador