no cd vai tro ro ret trong dilu chinh, dilu khiln hanh vi ciia con ngudi mot each thich hgp vdi mdi trudng xa hoi xung quanh, lam cho con ngudi hoat dgng hieu qua hon, sdng hanh phuc bon
Trang 1THCJ NGHIEM DO LUONG
TRI TUE CAM XUC TAI NOI LAM VIEC BANG THANG GENOS
Bal viet la mot phan ket qua nghien ciru de tai cap co sd 2017: Bi/dc 6au thich nghi trac nghiem tri tue cam xuc trong cong viec Genos; Vien Tam ly hoc chu tri; TS fi6 Thj Le
Hang lam chij nhiem
PGS.TS Phan Thj Mai Huang
Trudng phong Phong Tdm ly hgc thuc nghiem, Vien Tdm ly hoc
T O M T A T
Nghien ciru thir nghiem thich nghi ihang Genos nhdm chi ra nhuTig van de vd khd nang do luang tri tue cdm xuc tai noi Idm '^iec bang thang do ndy Mdu nghien ciru gom
126 gidng vien tre Idm viec lai mot truang dgi hgc & Hd Ngi, 34,5% la nam, tuoi trung binh la 27,1, thuc hien thang Genos gom 70 cau Phan tich die lieu chi ra mot so menh de khong dat yeu cdu can phdi loai bo Kit qua so sdnh mot so ddc diem tdm trdc cua bdn chua thich nghi vd bdn da thich nghi cho thdy bdn thich nghi idt hon va cd the ditng no
de do luong mot sd ky nang cdm xuc tai nai Idm viec Kit qua chi ra nhimg bdng chung
ve su can ihiet phdi thich nghi trdc nghiem nuoc ngodi trudc khi dua vdo su dung trong nghien cini d Viet nam Dong thai, tdc gid ciing chi ra han chi cua nghiin cim ndy ciing nhu huang nghien ciru tiep theo ve thang do ndy
Tin khoa: Tri tue cam xuc, Tri tue cdm xuc tgi nai lam viec; Gtdng vien tre; Genos, Do luang
Ngay nhan bdi 4/3/2016; Ngdy duyel dang hdi • 25/5/2017
ABSTRACT
A pilot study adapting the GENOS scale was conducted to find out i.'isues and possibility of using this scale to measure emotional intelligence al workplace The sample consisted of 126 young lecturers working al an university in Hanoi, 34 5% of those was male, with average age is 27 The GENOS with 70 items was used Data analy.sis found some poor items of GENOS that should be removed Comparing unadopted and adapted version of GENOS in some psychometric properties show that the adapted version is better in measuring emotional skills at workplace Re.sulls show the need to adjust joreign tests before u.se in Vietnam Al the same time, some limitations of this study as well as the direction of further research on this scale were discussed
Keyword: Emotional mielligence; Emotional mtelligence at workplace; Young lecturers, GENOS, Measure
Trang 2Tri tue cam xiic dugc hilu la kha nang nang luc, ky nang ciia con ngudi trong \ iec nhan bilt, danh gia quan ly va dieu chinh cam xuc ciia chinh ban than moi ngudi, ciia ngudi khac Vi the no cd vai tro ro ret trong dilu chinh, dilu khiln hanh vi ciia con ngudi mot each thich hgp vdi mdi trudng xa hoi xung quanh, lam cho con ngudi hoat dgng hieu qua hon, sdng hanh phuc bon, quan ha vdi ngudi khac tot hon
Nai lam viec la noi ma con ngudi the hien ro nhat gia trj xa hoi eda minh thong qua lao dgng Noi lam viec eGng la noi ma con ngudi phat trien cac mdi quan
he ding nghiep, vdi cap tren, vdi cap dudi Nhiau nghian cilu da cho thay, anh hudng cua cam xiic dan lao dpng ciia con ngudi Nhirng loai hinh cam xuc tieu cue nhu buon chan, lo au, tdc gian, sg hai, ghet lam giam cudng dp lam viae, tac dgng xiu dan nang suat lao dgng cua con ngudi Va ngugc lai, nhung cam xuc tich cue nhu vui ve, hanh phuc, yeu thuang cd tac dung thuc day con ngudi lam viec tit hon Goleman, mot nha bao, nha nghian cull ve tri tue cam xiic va img dung ciia no chi ra rang: "Khi ban dang d nac thang diiu tien cua su nghiep, vdi tri tue cam xiic trong cdng viec, ban cd the: Phat trian nhimg sd trudng von cd; Duy tri ban sac ca nhan; Phat trian sire sang tao va dgng co hanh dpng; Giai quyet xung dot va tang kha nang giao tiap va Hinh tlianh cac mdi lian minh trgng ylu" (Goleman, 2007, tr 6) Tri tue cam xuc tai noi lam viec tha hien ky nang ciia con ngudi trong viec hieu, tha hien, quan ly kiam soat, diau chinh cam xuc ciia minh cua ngudi khac tai noi lam viec nham hudng den muc dich lam cho mdi ngudi thoai mai hon tai noi lam viec thuc day moi ngudi lam viec tit hon
Mo hinh tri tue cam xuc Genos Ian dau tian dugc TS Benjamin Palmer va
OS Con Stough d Trudng Dai hgc Swinburne, Melbourne, Australia de xuit vao cuoi nhirng nam 1990 Mo hinh nay cd xu hudng col tri tue cam xuc la ky nang hem la nang lire Theo do, tri tue cam xiic Genos gom 7 ky nang cam xiic co ban:
ky nang nhan biet cam xuc ciia ban than, ky nang thi hien cam xiic, ky nang nhan biat cam xuc ngudi khac, ky nang luan giai cam xiic, ky nang quan ly cam xuc ngudi khac, ky nang quan ly cam xuc ciia ban than va ky nang kilm soat cam xuc manh cua ban than Theo cac tac gia, trac nghiem tri tue cam xiic d day khong ban den tri luc cam xuc noi chung ma chi quan tam din nhung hanh vi bilu hien tri tue cam xiic hieu qua nhit tai noi lam viec (Palmer va cong su, 2009)
^ Tri tue cam xiic \a do ludng no d Viet Nam hien nay dang dugc quan tam Nhieu nghien cim da dugc thuc hien va vin dl thang do ludng luon dl lai nhirng ban khoan cho nha nghien ciru Mot si trie nghiem/thang do tri tue cam xiic da dugc su dung (Trin Thi Thu Mai, 2013; Phan Trgng Nam, 2007; Nguyin Thi Hien, 2009; Nguyen Hoi Loan, 2009; Doan Van Dilu, 2014; ), trong si do trie nghiem Nang luc cam xuc Mayer, Salovey va Caruso dugc sir dung nhilu nhit Nhirng nghian cim \c thich nghi trie nghiem/thang do con chua phi biln khien cho viec
do ludng con co nhirng han chi nhit dinh Mau khach thi trong cac nghien cuu
Trang 3thang do Tri tue cam xuc Genos, m6t mo hinh tri tue cam xuc c6n kha moi 6 Viet
Nam Hon niia, day la thang do dac trung cho viec do luong tri tue cdm xiic 6 noi
1 ^ viec, voi miu \k nhOng nguoi da di 1 ^ , trai nghiem hoat dpng lao dong X£l
hoi voi nhOng mli quan he nguoi - ngudi, co dac trung khac hSn voi sinh vien
NghiSn cuu dat ra cau hoi: (1) Mot trie nghiem khong qua giai doari thich
nghi CO gi khdc so vdi dS thich nghi 1 ph4n tir goc d6 cac dac dilm tam trac; (2)
Ket qua thii nghi|m do luong bSng thang thich nghi tren mau chgn dat ra nhung
v§n dl gi?
Phinmg phap nghien cmi
Mdu nghien ciru
Mau nghien ciiu g6m 126 giang vien tre, dang giang d^y tai mot trudng dai
hoc 6 Hd Noi, co tham nien gidng day trung binh la 3 ndm, ngudi cd thdi gian Idm
viSc it nhat la mia nam va dai nhat la 12 nam Nam chiem 35,7%, nir chi6m 64,3%
Tudi trung binh ciia mau nghien ciiu la 27,1, trong do cao nhat la 35 tu6i va thap
nhat la 23 tudi Mau ndy bao gom gan nhu todn bo sd giang vien tre cOa trudng,
^ ^ 1 gidng day d cac khoa khdc nhau, tham gia vao nghien cuai theo nguyen tac tu'
nguySn Mau nghien cim Idm viec trong ciing mdt trudng, dieu do giiip kiem soat
cac bien mdi trudng tdc dpng den tri me cam xiic
Cong cu nghien ciru
Thang do Tri tud cam xiic cua Genos gom 70 m^nh de, do 7 mdt ciia tri tue
cam Xiic, mdi mdt gom 10 menh de Cac mat dd da dupe de cap den d phan md
dau Trong thang do cd 7 cap m^nh de vdi ndi dung tuong tu nhau de co the kiem
tra cheo, chiing tao thanh thang do dp hieu luc cua cac cau tra loi vd dua vdo day
de tinh he sd bat on dinh ciia thang do
Thang do cd hinh thiic thang Likert 5 bac va tuong ling vdi diem ciia cdc bac
nhu sau: 1 Khdng bao gid/Hdu nhu khdng bao gid; 2 Hiem khi; 3 Thinh thodng; 4
Tuong doi thuong xuyen vd 5 Rat thuong xuyen/Hau nhu thudng xuyen
Phan tich du lieu
Xu ly cac menh de nghich dao; Trong thang Genos cd mdt sd menh de cd y
nghTa nghich dao Dd la nhimg cau mang ndi dung trdi ngupc vdi cac menh dl
khdc ciia thang do Cac menh dl nghich dao ciia'thang do dupe doi dilm theo
nguyen tdc sau: 1 ^ 5; 2 ^ 4 ; 3 ^ 3; 4 = 2 vd5 = 1
Tinh todn diem Tri tue cdm xuc: Muc dich ciia nghien ciiu Id so sanh dilm
danh gia tri me cdm xiic d 2 trudng hpp: khi chua thich nghi va sau khi da thich
nghi, vi the, cac diem tri tue cam xiic thanh phan vd tdng hop dupe tinh todn Id
diem trung binh cdng ma khdng phai la diem tdng nhu hudng dan ciia trdc
nghiem
Trang 4cac menh dl ndm trong kf ndng dd (sau khi da ddi dilm cac menh dl nghich dao)
Dilm tri me cam xuc t6ng hop dupe tinh bdng trung binh cdng dilm cua 7 ky nang cdm xuc Dilm cang cao thi tri me cam xiic cang cao
D I danh gid tri me cam xiic theo chudn, dilm tri tue cdm xuc tdng hpp vd cac dilm thdnh phdn da dupe chudn hoa Phuong phap tinh diem chudn hda cua cdc ca nhdn theo cdng thuc Weschler dl dat dilm trung binh mdu = 100 va dp lech chudn mdu = 15 tren toan miu nhu sau:
EQ, = 100 + 15 X ((Xi - DTB)/DLC) Trong dd:
EQ,: la dilm tri tue cam xiic chuan hda cua cd nhan thii i;
X,; la diem dat dupe qua trac nghiem ciia cd nhan thii i;
DTB: la diem trung binh cua toan mau;
DLC: Dp lech chuan cua toan mau
Ket qua nghien ciiu
Do tin cdy cua thang do
Dp tin cay ciia thang do duac tinh bang he sd tin cay Alpha ciia Cronbach He
so nay do ludng su on dinh ben trong ciia thang do, the hien d mdi tuong quan chat che giira chiing vdi nhau Vdi ban goc 70 menh de (sau day se dupe gpi la Genos-70), he sd tin cay Alpha ciia Cronbach = 0,87 He sd mong quan hieu chinh ciia timg menh de vol loan bo thang do (corrected item-total correlation) dao dpng lir -0,44 den +0,68 Tat ca cac he sd nho hon 0,30 deu la nhiing he sd the hien mdi tuong quan yeu ciia menh de vdi thang do Theo ly thuyet ve dp tin cay, chiing khdng nen
cd mat trong ihang do vi khdng dat dupe dieu kien ve dp on dinh ben trong cua Ihang do, the hien qua tuong quan ciia tirng menh de vdi loan bp thang do
Cd the ihay, mac dii dp tin cay ciia Genos-70 la rat cao nhung van bao gom trong dd nhimg menh de khdng phii hpp, bdi nhieu menh dl cd he sd tuong quan vdi loan bp Ihang do d mire yeu, tham chi rat yeu, trai nguoc han vdi thang do (cd
he sd luang quan nhd han 0)
Trong ban Genos thich nghi, cac menh de cd he sd tuong quan vdi loan bp Ihang do (ilem-iolal correlation) nhd hon 0,3 se bi loai khdi phan tich bdi khong dat dp tin cay Trong nghien ciru nay, cd tdng cdng 26 menh dl bj loai khdi phan tich So menh de con lai la 44 (sau day gpi tdt la Genos-44), Cac menh dl dugc phan bd vao cac lieu ihang do duac thi hien d bang 1
Du lieu bang iren cho thay, sau khi loai bd cac menh dl cd luang quan yeu vdi Ihang do thi dp tin cay ciia thang Genos-44 tdng hop cung nhu cac tilu Ihang
do cua no deu Idn han dp tin cay ciia Genos-70, mac dii cd sd luong menh dh it
han Chiing la biet rang, he so tin cay Alpha ciia Cronbach phu thupc vao sd luang menh de Sd luong menh dl Idn lam cho dp tin cay cao hon Trong trudng hap
Trang 5Viet, trong khi chung dugc bao cao la kha on djnh tren mau ban xir
Bang 1: sS menh di, do tin cdy cua thang Tri tue cdm xiic tdng hop vd cdc tieu
thang do thdnh phdn phien bdn Genos-70 vd Genos-44
Cac mat tri tue
cam xuc
Tri tue cam xiic tdng
hffp
Ky nang nhan biet cam
xiic ciia ban than
Ky nang the hien cam
XLIC
Ky nang quan ly cam
xuc cua ban than
Ky nang kiem soat ciim
xuc manh cua ban than
Ky nang luan giai cam
XLIC
Ky nang nhan biet cam
XLIC cua nguoi khac
Ky nang quan ly cam
xuc ciia ngiroi khac
So menh de
Genos-70
70
10
10
10
10
10
10
10
Genos-44
44
7
6
7
5
6
6
7
Do tin cay Cronbach a
Genos-70 0,87
0,63 0,55 0,40 0,56 0,50 0,13 0,66
Genos-44 0,95
0,77 0,67 0,78 0,78 0,64 0,70 0,83
Menh de giu- lai va loai
bo a Genos-44 so:
1, 8, IS, 22, 29, 50 63 (Loai bo 36, 43 va 57)
2, 23,37, 51,58, 70 (Loai
bo 11, 16, 44 va 65)
19, 33, 40, 47, 54 62, 69 (Loai bo 5, 26 va 61)
7, 14,28,42, 56 (Loai bo 21,30, 35,49 va 68)
4, 18, 25,46, 53, 60 (Loai
bo 10, 32, 39 va 67)
3 , 2 4 31,45,52, 59 (Loai
bo 9, 17, 38 va 66)
6, 13, 20, 27, 34, 41, 48 (Loai bo 12, 55 va 64)
Trong sd cac tieu thang do ciia Genos d hai phien ban, cd nhirng mat cd dp
chenh ve he sd tin cay kha ro net, do la Ky nang nhdn biet cdm xuc ciia nguai khdc (chenh 0,57), Ky ndng quan ly cdm xuc ciia bdn than (chenh 0,38), Ky ndng kiem soat cdm xuc manh bdn than (chenh 0,22) Ta xem xel cac menh de bi loai
bd d cac lieu thang nay
Ve noi dung ciia cac menh de, cd the nhan ra rang, ngoai trir 1 menh de (sd 66), con lai ca cac menh de khac deu mang ndi dung nghjch dao can phai ddi diem trong ihang do nay 6 nhirng cau nghjch dao, ndi dung de cap din nhung bilu hien am linh mdi each ihang thdn, true tiep Mac dii ihang do mire dp cho cac menh de cho phep ehpn cac miic tir "Khdng cd" (khdng bao gid) din "Co" (rdl thudng xuyen) cac bieu hien nay nhung rat cd the vdi ngudi Viet, cac bilu hien
am tinh dd de gay su phan cam
TAP CHI TAM Lt HOC, So 6 (219), 6 - 2 0 1 7
Trang 6mang tinh phu dinh Vi du: chgn ''Khdng bao gid" vol bieu hidn "7(5/ cu xit Ichdng thich hop khi toi cdu gian tai noi lam viec" cd thi hieu la "Khong bao gid cu xir
khong thich hgp khi can gian tai noi lam viec" Trong menh da nay, ngon tit co dang phu dinh ciia phii dinh Dieu do co thi gay khd cbo ngucri tra loi Cac cau xuoi chilu se khiln hg da dang ban trong each hilu
Bdng 2: Mot so menh de bi loai bo
Mat tri tue
cam xuc
Ky nang nhan
biet cam xiic cua
ngirai khac
Ky nang quan ly
cam xuc ciia
ban than
Ky nang kiem
soat cam xuc
ban than
Menh de
9 Toi thay kho khan trong viec xac dinh nhCmg dieu thiic day moi ngtrai tai noi lam viec
17 Toi khong xac dinh dugc each nguoi khac hoi dap lai toi khi b6i dap cac moi quan he
38 Toi khong nhan ra sir khong phu hgp trong cac tuong tac ve mat cam xuc ciia dong nghiep
66 Toi xac djnh duoc viec moi ngiroi cam thay nhu- the nao v^ cac v5n
de tai noi lam viec
5 Toi tiep nhan nhirng loi chi trich tir ddng nghiep theo each ciia minh
26 Toi ngam nghTve nhung dieu khien toi tire gian tai nai lam viec
61 Toi khong xi> ly duoc cac tinh hu6ng gay cang thang tai noi lam viec mot each co hieu qua
21 Toi cu xii'khong thich hgp khi toi cau gian tai noi lam viec
30 Khi toi bi cang thSng, toi tro nen b6c dong
35 Toi khong kiem soat dirge tinh khi ciia toi tai noi lam viec
49 Toi thieu kien nhan khi moi viec khong theo dimg ke hoach tai noi lam viec
68 Toi khong giCr dirge binh tTnh trong nhung tinh hu6ng kho khan tai noi lain viec
Vc mat dien dat, khi chuyen tai ngi dung tir tilng Anh sang tilng Vict, cac
cau nhu: "re/ Ichong xac dinh duac cdch ngudi khdc hot dap lai tot khi bdi dip cac mot quan he" hay -'Toi khdng nhdn ra su khongphit hap trong cdc tuang tdc
ve mat cam xiic ciia dong nghiep' hoac ''Toi xac dinh duac viec moi ngudi cdm thay nliu the nao vecdc vdn de tai noi Idm viec" la nhimg cau co diln dat khong
xuoi ve ngon ngu tieng Viet No co thi lam cho nguoi dgc hilu theo each khac
Co the thay, mot trac nghiem nude ngoai, khi sir dung trong nghian cini
(khong phai trong danh gia) tai Vict Nam, nhit thill phai qua thich nghi vl mat
ngon ngu, ve mat noi dung, boi do la nhimg khia canh mang dac trung van hda r5
Trang 7nghiem/thang do
Do hieu luc ciia cdc cdu tra led cd nhdn
Genos de nghi chi nhihig ngudi c6 cau tra Idi du dp hieu luc mdi dirpc dua vao phan tich Dd la nhimg cau tra Idi nhdt quan, dn dinh giiia cdc menh d6 tuofng duong Tir dd, cdc tac gid d^ xudt viec ki6m tra dp hieu luc cdc cau trd Idi ca nhan
qua M sd bdi dn dinh
Hd sd bdt on dinh dupe tinh bdng tdng cdc gia tri tuyet ddi ctia 7 hieu sd giira dilm cua eac menh dS sau day: (39 va 46); (34 vd 48); (52 va 59); (24 va 52); (41 vd 48); (13 vd 27); (24 vd 59) rdi chia cho 7
Cac ca nhdn cd hieu sd nay Idn han 1 dupe coi la nhimg ngudi cd he sd bdt
dn djnh cao, the hien dp hieu luc cda cdc cau tra Idi ciia minh thap, cau tra Idi khdng tin cay vd se bi loai bd khdi phan tich Nhu vay, viec tinh toan he sd bat dn dinh se loai bd nhimg cd nhan cd cdu trd Idi khdng dtj dp hieu luc khdi mau phan tich
Phan bd cua he sd bdt dn djnh ciia todn mau dupe hien thi d bieu dd 1 Phan bd ndy mang hinh dang cua dudng cong chuan vdi ty le Idn mau roi vdo xung quanh vi tri diem trung binh Mdt phan nhd duoc phan bd tuong ddi deu sang hai ben ciia bieu dd Vdi diem trung binh ^ 0,72 vd dp lech chuan = 0,34, ta
cd diem cat cua do thi cua nhimg ngudi diem cao so vdi mau (tiic la nhimg ngudi
cd cau tra Idi khdng dii dp hieu lire so vdi nhiing ngudi cd cau tra Idi du dp hieu
luc) Id 0,72 + 0,34 = 1,06 Diem nay xap xi bang vdi diem ma Genos de xuat (= 1)
tren mau nghien cuu chuan
Bieu do 1: Phdn bo cua he so bdt on dinh
Nhu vay, chi nhirng ngudi cd he sd bal dn djnh nhd hon 1 mdi dupe giu lai
va ket qua da loai tdng sd 20 ngudi Mau phan tich cdn 106 ngudi, tudi trung binh
la 27.1 ngudi thap nhat 23 tudi va cao nhat la 35 tudi, trong dd 34% sd ngudi la
TAP CHI TAM LV HOC So 6 (219), 6 - 2017
Trang 8ndi len ring, nhirng kit qua d day cd xu hudng nghieng ve mo ta no nhilu bon
Phdn bd diim tri tue cam xiic tren mdu giang vien tre
Genos-70
-r/
/
'A
-|
^
\
\
Vn ,
Genos-44
W^
-Bieu do 2: Phdn bo diem tri tue cdm xuc long hap Genos- 70 va Genos-44
Phan bd diem sd ve tri tue cam xiic tdng hop Genos-70 (sd mau n ^ 126) va Genos-44 (sd mau n ^ 106) ciia giang vien tre dupe hien thj d bieu dd 2
O ca hai trudng hop, phan bd diem tdng hpp deu cd dang tiem can dudng cong chuan vdi cac thdng sd thong ke nhu sau
Bdng 3: Cdc thong so thong ke cua Genos-70 vd Genos-44
Ttiong so tliong lie
Diem trun^ binh
Do lech chuan
Do niihieng
Do nhon
Khoang bien Ihien
Diem thap nluit
Diem cao nlifil
Gciios-70 (II = 126)
3.43 0,33 0,35 1,53 2.02 2.59 4,61
G e n o s - 4 4
(n = r06)
3,57 0,49 -0,12 2.20 2,94 1,95 4,89
Dii lieu cho thay, giang vien tre trong miiu nghien cim d hai truimg hgp co nhung dac diem sau khi so sanh \di nhau:
20
Trang 9biln tbiSn Idn b o m ^ 1 diem Cy tbi hem, Genos-44 cd dilm thip nhSt tbip bon (1,95 so vdi 2,59) va cd diem cao nb4t cao hon (4,89 so vdi 4,61) diem ciing M ciia Genos-70 Vdi dSc diem nay tbi viSc do ludng bSng Genos-44 cd kba nJing pban biSt t6t hon Genos-70
Thii bai, d cd hai trudng bop, d§ ngbiSn^ deu gan di&n 0 nbung Genos-44 c6
dO ngbiSng tbip hon so vdi Genos-70, cho thSy nd gSn vdi dilm 0 bon, tiic Ih do
thi khong nghiSng v4 g ^ bon vdi ph5n b6 chuln
Tbil ba, do nbpn ciia Genos-44 = 2,20, cao bon dSc diem citag loai ciia
Genos-70 6 Genos-76, bg s6 t\ky = 1,53, cho thiy nd gin vdi dilm 0 bom, 14 diem x4c nhSn dl tfij kbdng nbgn, khdng d?t vi gin vdi phan b6 cbuin bon Day 14 dac
dilm duy nhfa cua Genos-70 tot bon Genos-44 Dilu n4y cbo tbiy, d phiSn ban Gcnos-44, phto b l tap trung nbilu bctn v4o chinh dilm trung binb so vdi
Genos-70
Sir diing Genos-44 trong do ttrdrng tri tu^ cdm xiic tai noi lam viic ciia gidng vien tre
p Dira tr6n diem chuin hda, tri tue c4m xuc dugc chia tb4nh 7 mire tir tb4p den cao vdi phdn bo cua tri tue e4m xiie ting hgp va cac mat nhu d bang 4
Bdng 4: Phdn bo mice diem tri tu4 cdm xuc vd cdc thdnh phdn (ty le %)
Cac mSt tri tu$
cam xiic
Tri t u | cam xiic tong
hyp
Ky nang nhan biet c ^
xiic ciia t>^ th§n
Ky n ^ g tlie hi^n cam
xiic
Ky nang quSn ly c5m
xiic ciia ban than
Ky nang kiem soat cam
xiic ban thSn
Ky n3ng li4n gi^ cdm
xiic
Ky nang nh|n bi£t c ^
xiic ciia nguoi khac
Ky nang quan ly cam
xiic cua nguoi khac
Rat
t h i p
< 7 S
7,1
7.1
5,6
4,8
6,3
4,8
6,2
7,1
T h i p
7 5
-84 7,9 4,8 7,9 11,9 3,6 20,6 13,5 9,5
Diroi trung binh
8 5 - 9 4 19,0 26,2 15,1 16,7 9,0 17,5 17,5 27,0
Binh thudng
9 5
-104 36,6 23,8 36,6 34,0 69,4 21,4 27,8 15,1
Tren trung binh 105-114 22,2 26,2 20,6 24,6 3,6 26,1 23,8 28,6
Cao
115-124 2,4 7,1 6,3 3,2 4,5 4,8 5,6 7,9
Rat cao
>125 4,8 4,8 7,9 4,8 3,6 4,8 5,6 4,8
Trang 10miic diem tren dudi trung binb (cd thi bilu 14 nhimg ngudi cd ky nSng tri tu6 cam xuc binb thudng, khdng tdt ciing khdng kem) cbilm ty le bon 77,0% so ngudi tr4 Idi So vdi tinh chit cua dudng cong chuin, t^ le nay pbai vao khoang 68,0% mdi 14 diing quy luat cua miic btab thudng, thi ty le n4y hoi cao Vi tbI, ty le d pbia dilm cao v4 dilm thip se bdt di >fhiing ngudi cd dilm cao trd len (tir 115 diem trd len) chiem t^ 1$ 7,2%, trong dd 4,8% cd dilm rit cao Cdn nhihig ngudi cd dilm tir thip trdxuing (tit 84 dilm trd xudng) cbilm 15,0%, trong dd 7,1% sd ngudi ed dilm rit thip Sd ngudi cd dilm thip v4 rit thip gip bon 2 lin so vdi sd ngudi cd dilm cao
va rat cao
Nhttag ngudi cd dilm cao din rit cao tren thang Tri tue cam xiic la nhiing ngudi so vdi ngudi khac cd ky nSng nhan ra v4 hilu dugc trang thai cam xiic ciia minh cung nhu cua ngudi khac d mire cao bo4c rat cao, ddng thdi hg ed ky nang trong viec tbI hien mot each thich hop bon trang thai cam xiic cua minh d nod 14m viec Ben canh dd, bg ed ky nang sir dung c4c thdng tin vl cam xiic dl cd nhttng quylt dinh, each hanh xir dung din bon Khi xuit hien nbilng cam xuc manh nhu phin khich, budn chan, lo ling thi hg cd k5' nang hon trong viec kiem che de thi hien mdt each thich hgp vdi hoan canh tai noi lam viec
Ngugc lai, nhirng ngudi cd diem thap va rat thap tren thang do 14 nhiing ngudi so vdi nhttag ngudi khac, the hiSn su thieu biit cac ky nang nay Su kbdng thich hgp trong the hien cam xuc cung nhu trong each hanh xir eiia hg tai noi lam vi|c, kha nang kiem che v4 kiem soat cam xiie kem hon nhiing ngudi khac trong ciing moi trudng lam viec 14 nhOng ylu dilm co ban khiln cho bg cd tbI gap mot
sd ric rdi trong mil quan he vdi ding nghiSp, cd tbI mit di binh anh tdt dep trong mat sinh viSn Ty le nhirng ngudi ed diem tri tu^ c4m xiic rit thip nhilu ban mire ciia pMn bd chuin cho miic do n4y (mile dd pbai dudi 0,5%) cung cho thiy ed v4n de tai moi trudng giao due, bdi hg h4ng ng4y, h4ng gid tilp xde v4 14m viec vdi sinh vien Trong khi giang vien la bd mat ciia nha trudng thi rit cd thi nhttag han che nay d mdt sd ngudi tao nen nhung an tugng phan c4m ddi vdi gi4ng vien ndi chung
Trong so cac mat cua tri tue c4m xiic thi ky ndng qudn ly cdm xiic ngudi khdc cd mire do phan boa cao nhit khi mire binb thudng chi ed 15,0% so nguoi tra
Idi (chiem ty le thip nhat trong so cac mat cua tri tue cam xuc d mite n4y) Sl cdn
lai dugc phan bd d cac muc khac vdi cac ty le khac nhau Tuong tu nhu vay, ky ndng luan gidi cdm xiic cung 14 khia canh cd su phan hda cao khi mire binb thudng chi ed hon 21,0% so ngudi tra Idi Trong khi dd Ky ndng kiim sodt cdm xuc ciia ban than cd ty le so ngudi d mire binh thudng 14 cao nhit (gin 70,0%), cac mire cdn
\a\co ty le tuong doi thip Dilu n4y cho thiy, phin ddng gi4ng vien tre cd ky nang
kiem_soat cam xuc ban than d mire do vira phai, khdng qua tit nbung cung khdng qua toi Tuy nhien, ben canh dd, sl lieu cung cho thiy, ed 6,3% sd giang viSn tre cd
ky nang nay d mire rit thip Day la nhttag dii tugng cin ph4i ren luyen nhilu ban