Bringing international healthcare standards to Vietnam since 2003Bringing international healthcare standards to Vietnam since 2003 Dr... Bringing international healthcare standards to Vi
Trang 1S E P T E M B E R 3 & 4 , 2 0 1 5
S E D O N A H O T E L
Y A N G O N , M Y A N M A R
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Bringing international healthcare standards to Vietnam since 2003
Dr Dilshaad Ali
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Physician engaged caregiver
environments - a hospital
manager’s dream
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Bringing international healthcare standards to Vietnam since 2003
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Bringing international healthcare standards to Vietnam since 2003
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Bringing international healthcare standards to Vietnam since 2003
the way they are
treated for their
disease.”
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Bringing international healthcare standards to Vietnam since 2003
No, we are not just
selling outcomes!
It is all about Experiences
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Patient centered care
puts the patient and
their caregivers (i.e.,
family, close friends)
as an integral part of
the health care team
PATIENT CENTERED CARE.
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Team approach to care where the patient and their
caregivers are central players on the team
Requires that physicians, hospitals, insurers, pharmas to
be caregivers.
PATIENT-CENTRICITY
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Dr is not GOD (anymore)
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Primadonna
• Physicians today face
the challenge of
integrating themselves into an interconnected network of care that transcends beyond themselves.
• Healthcare managers
need to adopt an
inclusive approach deploying inclusive and consultative
methods to engage physicians
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You Dr…I Manager!!
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Just like the 3 tenors…
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Define the strategic point –
patient experience
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Physician Engagement
Communicate
Build Empower
The AXIS of Engagement
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• Allow trial and error
• Take physician input /
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Physician Engaged Hospitals
• Both non-clinical and clinical employees, especially physicians
• Attract, develop & retain the best talent
• Exceptional patient experience
• Grow as institutions of excellence
• Enhance business growth
• High levels of stakeholder satisfaction
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