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The study derived the following conclusions: first, that students bring a value-oriented education that is consolidated and strengthened after the training process, and secondly, that th

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Studies on Business Administration and Management and ethical and social values

Mercedes Ruiz-Lozano, Araceli de los Ríos-Berjillos, Pilar Tirado-Valencia, Salud Millán-Lara Professors, Business Management and Quantitative Methods Department,

School of Economics and Management Science, ETEA,

University of Córdoba, Córdoba, Spain

c/ Escritor Castilla Aguayo, 4, 14004, Córdoba (España)

mruiz@etea.com, arios@etea.com, ptirado@etea.com, smillan@etea.com

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Studies on Business Administration and Management and the ethical and social values

Keywords: Values, higher education, research

JEL codes: A13, A23

Abstract:

The authors have researched the values and the changes to them in the students during their time of study on Business Administration and Management To analyze the impact of the training process in this identification were compared through factor analysis, the results of a survey of students in the first and final session of the Faculty

The study derived the following conclusions: first, that students bring a value-oriented education that is consolidated and strengthened after the training process, and secondly, that the set

of values that are identified could be classified in moral values and values related to decision making action-oriented

The results of this research work will help to review the competences established in degrees and in the different courses, and will also help to establish better mechanisms so that the University

can become an instrument of social transformation

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I$TRODUCTIO$

The University has at least three functions: educational, social and knowledge generating Carrying out these functions involves a social transformation due to the influence it has on students and society in general, which then promotes a series of values

The creation of the European Higher Education Area (EHEA), through the Bologna Declaration (1998) and the subsequent communiqués on this matter, have lead to a European university reform that requires all higher education centres and their study programmes to establish the competences and objectives needed to “help students get a university education that joins basic cross curricular knowledge related to their education as a whole with specific knowledge and skills needed for their working life” (Royal Decree 55/2005, p 2842)

The mission of the institutions of the Society of Jesus is to provide their students with integral education and promote constant research and professional excellence within the social and cultural context of every country This means that the different courses organised for 45 years at the Faculty of Economic and Business Sciences - ETEA, a university institution of the Society of Jesus, have always aimed at providing integral education that includes the compulsory or optional subject

“Business Ethics” and other free-electives as a complement and to develop ethics and social values

Research is currently been done on the values of today’s society and values that have to be promoted, which is an issue that the Society’s Superior General emphasises in all his public speeches given at universities

The Management and Business Administration studies at ETEA are intended to promote and instil these values in different ways But do the students really consider them in the same way? Are the students´ impressions and evaluations different after having actually completed the courses? First and final year students have been interviewed in order to answer these questions and to analize

in greater detail how the work of the University has promoted ethics and social values

The results of this research work will help to review the competences established in degrees and in the different course material covered, and also help to establish better mechanisms so that the University can become an instrument of social transformation

RELATED LITERATURE

This study has helped to analize the current debates and discussions about the word “value” which is assessed from three basic points of view: the ethical-philosophical dimension, the economic dimension and the psychological dimension It is not however intended to be a bibliographical review of the word, instead it aims at identifying the basic concepts to be considered and what has guided the study

A classic definition of “value” from Milton Rokeach (1973): “A conviction or firm belief in time that a certain way of behaving or an end-state of existence is personal or socially preferable to the opposite mode of behaviour or opposite end-of state existence”

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The father of American humanism Maslow (1991) also defined values, and tried to analize the humanistic and personal side of psychology, which lead him to develop the so-called needs of a human being, self actualization and development These needs are fulfilled by taking into consideration a series of values which he summarised into eight: realism, acceptance, spontaneity, intimacy, independence, optimism, humility and creativity

Different theories have identified an axiological problem, namely, whether the value lies in the human being or outside them, which means, whether the human being creates a value or discovers it According to Aristotle (2000, 160) there are two types of virtues, dianoethics and ethics The former originates and basically grows through education This requires certain experience and time to be able to put what is learnt into practice, whilst ethics come from habit So none of the virtue ethics produced in humans are natural, but are acquired through education and moreover, through practice which is then consolidated through behaviour

This need for ethics is satisfied by identifying the objectives of higher education centres: sharing knowledge, qualifications to get a job and socialization, which means, education to make the student socially responsible This last function implies that the school transmits values In this way the individual, through education, absorbs values to become humanized

Different types of values are produced when the different aspects of the human are analized: physical values, intellectual values, affective values, moral values, social values, ecological values, etc Different studies on value classification have been done, one that is worth mentioning from Spain is the Axiological Model of Integral Education proposed by Gervilla (2000) that has been used as a reference point to define education policies and carry out studies on the concept of values

at a compulsory education level These have identified the importance of getting a clear definition

of the values in the mission and outlook of the schoolsi so that they are used as a benchmark inall pedagogical work

In any case value appreciation means that humans want to have all of them or at least as many as possible, which is why the concept of integral education refers to all dimensions of the individual’s education, that have been acknowledged and assessed by all types of educational ideals, laws and rules and it is one of the main pedagogical pillars of the Society of Jesus university institutions

We agree with Tort, (2000, 253), that values are not relative; they do not depend on the subject, the object, the time or place They are relational, which means, that they are in constant interaction with the subject’s self esteem, the objective ideal and the context (place, time and circumstances, etc.) Therefore value in its real terms exists when triangulation occurs among these factors This shows us how important and influential society is in terms of development and globalization, and even more so, on the evolution and definition of these values Nowadays teaching values for the family, school and civil society as a whole is a real challenge, one which does not just depend on the influence that higher education centres could and must have

Nevertheless, the current crisis and the different financial scandals that have in general come to light all over the world especially in Europe, have emphasised and strengthened the role of educational institutions in transmitting values In this way the university reform brought on by the

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current European Higher Education Area process has coincided with the different international institutions demanding that they also take on and accept their important role in teaching leaders about values This is documented in the London Communiqué (2007) and in the Leuven and Louvain-la-Neuve Communiqué (2009), that recognise the role of higher education institutions in defining and transmitting values which have been used as the foundations of our societies, for which they state that “the higher education policies must focus on increasing the potential of individuals to a maximum in terms of their own personal development and contribution towards a sustainable democratic society, based on knowledge”, which include having the specific ethic competences to do so

Along the same lines the Superior General of the Society (2009, 10) says that the Jesuit education does not set small goals but rather it has one huge ideal, “to help our students to fully develop and grow as individuals, that leads to action, Man for others”, and he claims that this means the following values have to be promoted in university studies: universality, internationalization, attitude of change with the future in mind, willingness to listen and cooperate, shrewdness, analytical and creative capacity and many others In his latest public talks he has stressed that the main objective of the Jesuit institutions is to provide “integral education” that emphasizes

“spiritualism and transcendence”, to produce “this endless transformation (of reality and of the individual)” He points out that in this process imagination has to be instilled as a creative ability so that students can see for themselves The Superior General points out the fact the Ignatian congregation cannot attain its objectives by itself, especially if its goals are understood to be the same as those of mankind, so the University must work together with the institutions and organisations with which it coexists so that the needs of society can be identified for education and research to focus on

Fulfilling this mission during a process of change like the European Higher Education Area (EHEA) has made universities and higher education centres of the Society in Spain draw up guidelinesii on how to implement the identity and mission within this new context The guidelines focus on integral education of the individual that considers four dimensions:

1 Practical dimension “Utilitas”,

2 Civic dimension –social or ethical-political – “Iustitia”,

3 Humane-personal dimension “Humanitas”

4 Religious dimension “Fides”

It must be taken into account that nowadays in different organisations in society there is a need to consolidate values These values are becoming increasingly more important so that entities can identify themselves with their stakeholders Companies have to incorporate social responsibility and sustainability concepts into their management so as to operate on global markets, which means that they need talented leaders with ethics This need has produced the “Principles for responsible management education”, an initiative from the United National Global Compactiii, in which the signatory organisations agree to incorporate global social responsibility values that are described in international initiatives like that of the UN Global Compact, in their academic activities and study programmes and also acknowledge that their own organisational practices must

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be used as an example of values and attitudes that are transmitted to their students The values that are promoted are therefore, sustainability and everything else related to Social Responsibility

However values have been an important part of business studies for a long time In 1973 the third Davos management forum had already proposed a code of ethics for business management that included tasks like helping consumers, workers, capital and society and harmonise their antagonistic interests (Küng, 1999) If students are to perceive these objectives education has to be based on the existence of values that are finally understood when the student starts working

Normally is it believed that values that are promoted by ethical leaders are transformed through example and rules in ethical management (behaviour codes, codes of ethics, implementing policies, etc) Different studiesiv have proved that the management’s philosophy of ethics and values has a huge impact on the quality of workers´ ethics (Stead et al., 1990; Wimbush et al., 1997), on the company’s social work (Anisya and Simerly, 1994), and on the organisation’s evaluation of the managers´ ethics (Rubin et al., 2010)

Hall (1998) states that successful organisations nowadays are based on values like respect, listening and sharing with others These organisations are also capable of integrating traditional values such as efficiency, productivity and achievement Others like Fernández de Tejada et al (2007) say that values needed by an ethical leader are: courage, restraint, generosity, magnificence, magnanimity, gentleness, kindness, sincerity, wit, distributive and corrective justice

As Maslow says the problem is that a lot of evil in the world nowadays is due to the fact that not enough attention is paid to these values that are high up of his hierarchy of needs, as other basic needs are not satisfied Different sources of information have shown that the current crisis is a result of the lack of leadership and corporate responsibility and in particular, the existence of counter-values such as irresponsibility, greed, egoism, arrogance, etc The question that was asked was: what type of education did these leaders get?

As aforementioned the value analysis is affected by the education given to young people and by the characteristics of the society in which they live To that effect according to the analysis

of J Elzov (2004, 6) our young people, and in particular our current students, “have had a sweet childhood, they have been over protected, with more material resources than adolescents and young people have ever had before in our society, but at the same time nobody has told them or taught them about how important self-sacrifice is to be successful, … about self-responsibility” In view of this situation he suggests some values that should be advocated to be implemented and transmitted through education: rationality, personal ability, active tolerance, solidarity, spirituality and the utopia for a better society

What concerned us was the outset of young people who choose to study at our institution to get their university education and what effect does spending at least four years in the classrooms have on them, as they are our future leaders

This is a study that will hopefully progress so that the relationship between these values and the skills that are developed with the courses available can be assessed, and also so that the possible differences that could exist among students from our institution and those from other centres can be analized

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RESEARCH METHOD

The objective of the empirical study is to analize the values and the changes to them in the students during their time at ETEA - Faculty of Economic and Business Sciences, which is attached

to Cordoba University, from when they start University right up to the final year of their degree

Factor analysis is the method used This type of analysis helps to identify unobservable or latent relationships among the original variables, by reducing them into a smaller number of variables or factors that form a linear combination of the original variables Joining a group of variables in one factor is possible due to the existence of a relationship among variables that can not

be seen directly In short the value given to a variable, for example, the value that a student gives

“responsibility” shows another factor that is not directly observable that is shared by other variables from the study which are therefore grouped together For this reason, the variables that are grouped together in one factor have something in common; this unobservable joint meaning is what has to be interpreted for each of the factors obtained, as it is the most important part of the study

Sample selection and variable definition

The population is made up of students in first and final year courses at ETEA – The Faculty

of Economic and Business Sciences As aforementioned, the student has already been taught values, which at this new stage of their training have to be backed, promoted, developed and guided towards their professional career; that is why the analysis of the first year students was suggested in order to be able to determine their outset and then later on analize students in the 5th year to be able

to identify any possible effects that the education process has had on them

The total number of first year students is 348 whilst the number in the final and fifth year is 160; 316 students participated in the interview out of which 175 are studying in the first year and

141 in fifth year The sample size was designed for a 95% level of confidence The maximum error rate of the estimatesthat could be made with the data from the samples is 1.2%

The table 1 contains data that helps to distinguish the sample; the students were asked to identify the type of school (state or private) where they studied before going to University, to see if there was any type of difference in the values that they been taught beforehand By chance the percentage of students that answered the survey and who studied at state schools is the same as those who studied at private schools

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In general, education is based on four pillars (Delors Report, 1996, 75-85): learning to know; learning to do; learning to live together; learning to be The suggested values concern the last two Learning to be, as Savater pointed out (1999, 21), man is born a man, but he has to become man, and that is why the socialization process is needed, which in turn requires the support of the other pillar, learning to coexist This means that the individual needs integral education to make us aware of the surrounding reality, a reality that is currently affected by the globalization process that has to involve defining the concept of sustainable human development If the aforementioned mission and identity approach is taken into account the established analysis covers the following dimensions: Humanitas and Iustitia

Each student was asked to state, on a scale of 1 to 5, the importance they give to each one of these variables (table 2) according to their value scale, 1 being of “minimum importance” and 5 being of “maximum importance”

Table 2

The factor analysis

Although the factor analysis is quite a well known and distinguished technique, please consult Rencher (2002) or García and Gil (2000) The different stages of how the technique is applied are summarised below so that it easier to interpret the analysis of the results obtained

The first stage consists of calculating how suitable the factor analysis application is for the data sample

The size of the sample must be defined beforehand The sample should include at least 50 entries and it would be better if it has around one hundred or more Some writers state that at least ten observations must be made for each original variable and that the number of variables does not exceed half the total sample size Given that the number of variables is 12 and that the sample is made up of 316 answers, the requirements established are more than satisfied

To identify the suitability of the factor analysis, firstly the bivariate or partial correlation matrix is studied One of the requirements that it must fulfil is that the variables are highly correlated The existence of correlations between the variables would mean that there are interrelations between them and therefore, they can be condensed into a smaller number of factors

by applying this technique If the correlations between the variables are null, the variables would not be related, so there would be no point in carrying out a factor analysis; there would be no point

in applying this technique either if the correlations were very high as this would mean that the variables would be the same Tables 1 and 2 of the annex show the values obtained for the correlations among the 12 variables of the study First year students are distinguished from fifth year students; the values obtained are, in many cases, significant even though they are not very high, which confirms that the data is suitable for the selected methodology Secondly, the suitability

of applying this technique will be analized by means of the Kaiser-Meyer-Olkin (KMO) measure of sampling adequacy and Bartlett's test of sphericity

Having identified the suitability of using the factor analysis, the second stage consists in applying it, strictly speaking, in obtaining the factors This study is not based on a hypothesis about

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the number of factors or about the number of variables that could be grouped into a factor, which is why one of the points to be assessed at this stage is the number of suitable factors needed to represent the underlying structure in the data Different methods can be used for this although we have focused on the percentage of the total variance given by the factors

The third stage consists of interpreting the factors obtained; this is the most important part

of the analysis where the researcher must use their knowledge to explain the results obtained If a simple interpretation of the factors cannot be obtained with the initial answer, they can be rotated so that each of the variables has a close correlation to 1 with a factor and close to 0 with the other factors

RESULTS

316 interviews were collected; the number of entries is therefore perfect to be used with the factorial analysis, given the aforementioned criteria All the estimates have been made using the Statistical Package for the Social Sciences (SPSS)

The descriptive statistics contained in table 3 were obtained from the univariate analysis of the twelve variables chosen The coefficient of variation is an indicator of the sample’s greatest and smallest homogeneity The values obtained in terms of percentages enable us to affirm that there are not any significant differences between the scores that the students gave the different variables, which means, that the sample is indeed homogeneous The 6th Variable “Internationalization” is the variable that has the most heterogeneous answers and this is also the variable that has the lowest mean value Whilst the most homogeneous variable is the 1st variable “Responsibility” which is also the variable that has the highest mean value together with “Respect”

Table 3

The table 4 provides an in-depth study of the previous analysis by distinguishing between the mean values and the standard deviation according to the different categories identified in the survey, men and women, year (first or fifth) and school of origin (state or private) The most important details from the second analysis include:

• The mean scores given by women are equal to or greatervi than the mean scores given by men, in all the variables

• The mean scores given by fifth year students are greater that the mean scores given

by first year students, except in variable V8 “Equality” where they coincide

• The mean scores given by students coming from private schools are greater than the mean scores given by students from state schools, except in the variable V1

“Responsibility” where the mean score is somewhat lower for the students from private schools, although the standard deviation is noticeably less, and for variable V8 “Equality” the mean score given by students from state schools is greater and the standard deviation is lower

Table 4

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Results from the first year students

Apart from the aforementioned correlation analysis, to determine whether it is advisable to reduce the characteristicsof the information contained in the variables described by means of the construction factors, a series of a priori or convenience tests are carried out on reducing the characteristics of the available data

The first test carried out is the Bartlett's test of sphericity, the critical level of 0.000 (Sig.) in table 5, shows that the null hypothesis is rejected which means that the variables analized have or maintain some type of correlation relationship and therefore, can be useful when carrying out a factor analysis

Table 6

The unrotated factor solutions obtain the objective of reducing the data although they do not provide information that properly explains the variables examined The best interpretation is obtained from the direct results concerning the rotated factor solution (table 7); the rotation is advisable because it simplifies the structure of the factors and theoretically makes them more meaningful and easier to interpret

The interpretation is based on factorial loads that are used to identify the invisible or latent relationships among the variables that are grouped together or that are loaded in a factor These factorial loads concern the correlations between each variable and the factor The objective at this stage is to examine the characteristics of the variables associated to a factor, in order to determine common features that allow the factor to be identified and name it or understand how it responds to these common features

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c) Finally, the third factor is associated with the variables: V6 internationalization, V9 proactiveness and V12 service attitude

The first factor is a linear combination of the variables that represent the students´ main moral values: solidarity, respect, loyalty, equality, honesty and tolerance It is a factor that is related

to the human values that first year students already have when they start University

The second factor is a combination of responsibility, Ability to think and veracity These variables concern a dimension of the person linked to or that symbolizes the characteristics involved

in people’s implicit decision making process These are related with behaviour, and occupational attitude

Finally, the third factor is a combination of internationalization, proactiveness and service attitude In our opinion the variables grouped in the third factor represent a third dimension of the human being, action The student being exposed to the outside world, namely internationalization,

is directly related to proactiveness that can also be interpreted as being initiative and their ability to

go out on their own into the outside world, which is all related to service attitude

To summarise the factors obtained with these three names can be “labelled” F1: Moral values, F2: Decision making and F3: Action

The results obtained give a surprisingly coherent idea of the person, to such an extent that the three factors obtained form a tripod on which each person can base their own professional development These values were acquired during childhood and adolescence and therefore are incorporated mainly through the education process and the family environment, although they are also supported by the society in which the student has been taught (friends, other activities outside

of school, etc.)

In view of these results the question was asked; what does University education provide students with if they already have these values when they start? As aforementioned, bearing in mind that the values are relational, they are continuously interacting with each other, and so they could have changed

Results from fifth year students

Table 8 shows how suitable it is to apply the analysis to the sample data which in this case

is made up of fifth year students Table 9 shows the variance value explained by the two factors obtained in this case, this value is 49.139%

Table 8

Table 9

Table 10 contains the rotated factorial solution that shows the value of the factorial loads that measure the correlation between each variable and the factor in question The first difference concerning the previous analysis is that the number of factors drops to two

Table 10

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In table 10 the value of the variable that is loaded in each factor is also marked in boldface, and we can see that:

a) The first factor is made up of the following variables: V3 solidarity, V4 respect, V5 loyalty, V7 veracity, V8 equality, V10 honesty and V11 tolerance and V12 service attitude

b) The second factor is made up of the variables: V1 responsibility, V2 ability to think, and V6 internationalization and V9 proactiveness

The first factor is still a linear combination of those variables that represent the moral values It contains the same values as those of the first year students plus service attitude and veracity that are now understood as being moral values

The second factor would include factors 2 and 3 concerning first year students that were related to decision making and action We believe that integrating the aspects related to the decision making process and action into one single factor is education’s main contribution to students; although we cannot be sure that this change is only due to the education received

Whilst the first year student separates the decision making process from action, the fifth year student thinks of the two things as being combined and undivided Decision making necessarily leads to action, to opening up to the outside world, internationalization and proactiveness They are not seen to be independent matters, they are related

It is worth mentioning that the scale of values does not change, it is consolidated by incorporating other values into this factor Remember that the mean scores given by the fifth year students to the 12 variables were higher than those given by first year students, which is why we believe that the objective of strengthening and increasing the values has been achieved

Results from other studies

It was decided that this analysis should be studied in greater detail to see if there were differences according to the different categories identified or established in the sample, men and women and origin: state or private schools All the studies carried out satisfy the requirements established for the sample The results obtained are summarised as follows; the rotated factor solution is shown in the annex (tables 3 and 4)

With regard to the school of origin, the results obtained and the factor content would coincide in both cases (students from state schools and students from private schools) with those shown for the first year students This means, that the first factor can be understood as including the moral value structure, a second factor is related to decision making and a third factor is related to action; the factors obtained include the same aforementioned variables as in the case of the first year students, apart from service attitude (V12) that is linked to factor 2 in the case of students coming from private schools

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With regard to gender, there are also three factors, although between men and women, there are certain differences that would be related to the role given to some variables by women Whilst the three factors obtained for men coincide, once again, with those obtained for the first year students In the case of the three factors obtained for women there are certain changes, although, the factors are interpreted in the same way This means that we can refer to a first factor as including the moral value structure, a second factor is related to decision making, that again, includes the variable V1 responsibility, V2 ability to think and V9 proactiveness and a third factor is related to action which is altered slightly by the importance that women give to other values, that include the variable V6 internationalization and V8 equality Veracity is a variable that is not clearly "loaded” into a factor, which means that the students may not have understood its meaning properly

These results support the idea that the grouping into one single factor of the variables concerning decision making and the variables concerning action is linked to the education process

as it only appears when first and fifth year students are compared, although this is not the only reason for this change

CO$CLUSIO$S

Spanish Universities are in the midst of change as a result of having to adapt to the European Higher Education Area (EHEA) process that among other objectives, aims to provide future professionals with the competences needed to develop the professional career

The competence concept is of fundamental importance Apart from knowledge competences students will acquire skills, that include being able to work in groups, put knowledge into practice, etc In this context the values of the individual together with their knowledge and skills, acquire special importance in so far as they are one of the fundamental pillars of a professional career

Education on values is a challenge that faces those responsible for teaching future professionals within the scope of the Society of Jesus university institutions

The empirical study carried out has helped to establish that there are different behaviour models among first year students from the Faculty and final year students This change becomes clear when the moral values that students already have on starting university are consolidated (factor 1) and integrated into one single factor from the two known as: factor 2-decision making and factor 3-action

There is no significant change in the composition between first and fifth year students for factor 1-moral values Students start University with certain values that they have acquired in the previous stage of teaching that fifth year students maintain and consolidate by incorporating new values: V7 veracity and V12 service attitude Remarkably the mean scores given by fifth year students are higher than the mean scores given by first year students, except for variable V8 equality where they coincide, which supports the fact that the values are consolidated throughout the years in school

The main change in the behaviour models is seen when factors 2 and 3 are integrated into one single factor, which is explained by the fact that the final year student considers decision

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making and action to be inseparable and undivided This means that decision making aims at action that in terms of this study is based on two variables; proactiveness and internationalization This conclusion made from the study is confirmed when the same study is carried out on other categories

of the sample (gender and centre of origin) and this change is not detected, which means that part of this change can be attributed to the education process and not to other factors or categories from the sample

Indirectly we have proved that the students´ education process at the University provides them with certain behaviour models that are different to the ones they have on starting University and which can be put into practice when they start their own professional career

However, as aforementioned, integration into one single decision making and action factor can also be due to other variables that have not been considered in the study, such as, the individual’s maturity at that time Although in a sense it must be stressed that education is somewhat transactional, which means, that there is an exchange between the subject and their surroundings, which is why depending on how the subject behaves, stimulus may or may not help their personal development

The conclusions from this study also support the claims made by Leticia Barba (1996) who points out that education not only has to be integral but also all-inclusive which means that education must provide the individual with a better situation than what they had before studying, which includes adding greater values

We believe that the results obtained are a consequence of all the activities organised at the Institution up to now Work on this has been done for several years Together with offering courses like business ethics there are other optional courses concerning the Society’s university mission, that include: “Perspectiva cristiana de persona y personalidad” (The Christian perspective of the person and personality”), and “Ética: Pensamiento Social Cristiano” (Ethics: Christian Social Thinking)” Team work, experience from worker cooperativesvii, integrating new methodologies to develop competences (Ruiz et al., 2009), where students learn from each other, they evaluate themselves and their classmates, are just a few examples of the activities that are organised to focus

on values Participation in other ventures organised by the Institution and the ETEA Foundation for Development is also important

Nevertheless the task of how to conceptualize management practices that can be used as an example for students is still pending At the moment these practices can only be discovered by students actually taking part in the Institution’s different governing boards, which means that this group has very little impact The Institution’s commitment to initiatives such as “principles for responsible management education - PRME” is essential, the inclusion of social responsibility in its management, and writing reports on sustainability is a way to help and promote transparency and foment values of the educational community

At the same time all the methodologies must be adapted, to update and innovate teaching so that it incorporates the process of transmitting and consolidating values

Finally we would like to stress the need to continue this work by comparing results obtained from the graduates´ opinions Furthermore as progress is made in introducing new diplomas and

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