Bachelor’s Degree in Managing and RunningOrganization LE THI HOAI THU Vietnam Trading and Construction JSC Promotion 2015-2018 14B Lane 6 Van Phuc, Ba Dinh district Working period from M
Trang 1Bachelor’s Degree in Managing and Running
Organization
LE THI HOAI THU Vietnam Trading and Construction JSC
Promotion 2015-2018 14B Lane 6 Van Phuc, Ba Dinh district
Working period from March 1 th to May, 31 st 2018
RECRUITING 2D DESIGN DRAFTMANS AND 3D DESIGN STAFFS IN INTERIOR DEPARTMENT FOR IC VIETNAM TRADING AND CONSTRUCTION JSC
Tutors in university Tutors in enterprise (Name and
Position)Mr.LA TIEN DUNG Ms.NGUYEN LY LINH
(Head of HR - Administration department)
Trang 2After taking internship at IC Design company as well as the education at Faculty ofInternational Training of Vietnam University of Commerce, we so glad that the internshipreport has finally completed
Despite the shortage of specialized knowledge, experience, and mistakes occurred in thereport are unavoidable, I’m looking forward to receiving professional comments to improveour knowledge and experience I am aware of being worked in professional environment,approached many staffs and customers are such a wonderful duration for group to finishinternship report and get acquainted with real working for future occupation
A completed study would not be done without any assistance I would like to give myappreciation to tutors who guide me during my internship
First of all, i would like to sincerely thank the teachers of University of Commerce andUniversity of Toulon Var who providing me basic knowledge and skills through the timestudying at University Especially, I’m so grateful to Mrs Tran Kieu Trang and Mr La TienDung for their guides and advise in helping me to complete the report
Secondly, I would like to express my endless thanks and gratefulness to my supervisor MsNguyen Ly Linh Her kindly support and continuous advices went through the process ofcompletion of my thesis Her encouragement and comments had significantly enriched andimproved my work Without her motivation and instructions, the thesis would have been impossible to be done effectively
Thirdly, I would like to thanks to Ms Nguyen Thuy Chi and all members of IC Design, whoaccepted me and helped me a lot during my internship Thanks to their friendliness andkindness, I have a relax and wonderful intership time, with valuable knowledges
Finally, my deep sense of thanks goes to my family, my friends of class DAA12 forproviding us with unfailing support and encouragement to complete our project report
Table of Contents
Introduction 3
1 Presentation of IC Vietnam Trading and Construction Joint Stock Company 4 1.1 Overview of IC Vietnam Trading and Construction Joint Stock Company 4
Trang 31.2 Organize structure 5
1.3 Swot of IC Design 6
2 Overview of project 7
2.1 Introduction about Human Resources – Aministration department 7
2.2 Reasons to choose the topic 7
2.3 Objectives 8
3 Implementation of the project 9
3.1 Divide tasks and internship planning 9
3.1.1 Internship planning and Budget implementation 9
3.2 Understanding recruitment’s methods and setting recruitment’s plan 10
3.2.1 Analyze the actual human resources in the company and in design department 10
3.2.2 Analyze recruitment requirements 14
3.2.3 Understanding methods to attract candidates and setting recruitment plans 17
3.2.4 Compare recruitment websites (number of recruitments, candidates, fee ) 19
3.2.5 Setting recruitment plans 20
3.3 Immplement to recruit candidates 23
3.3.1 Searching and attracting candidates 23
3.3.2 Receive and screen applications 23
3.3.3 Interview 24
3.3.4 Contract agreement 24
3.3.5 Propose some solutions to improve the quality of recruitment for the company 24
4 Evaluation of the project 27
4.1 Mistakes committed and solution reminded 27
4.2 Difficulties encountered and solutions applied 27
4.3 Achivement from project 27
Conclusion 28
Introduction
In developing society, the existing human resources play an important role in the success of business In addition, with the current population growth rate in Viet Nam proportional to the crowded land condition, the development of residential real estate is a popular choice due to
Trang 4demand for interior design, opening up a large potential market for freelance designers Just afew years ago, architects took care of the interior, the need to create a distinctive beauty forthe homes of today's homeowners require those who have expertise in interior design.
IC Interior Design, with its core strengths in interior design, especially design of large andhigh-end projects requiring commitment, passion and aesthetics so in order to compete withbig rivals, they must to make a difference in product quality which is demonstrated byarchitects
Along with employees engaged from the first year, in order to meet the demand, servecustomer, bring quality designs, take the advantage of service factor To get qualified humanresources, the recruitment process should be organized in a reasonable manner and theCompany continuously improves their staff quality As students currently majoring inManagement of Human Resource and Project Mangerment, in my internship at IC, i realizedthe importance of this
During my internship period at IC, the Company also needs to recruit human resources fortwo positions of architects and then is probationary Therefore, it is more helpful for myinternship period I understood the actual process of recruitment, and know how the reality ofthe recruitment process of the company occurs
1 Presentation of IC Vietnam Trading and Construction Joint Stock Company
1.1 Overview of IC Vietnam Trading and Construction Joint Stock Company
English name: IC Vietnam Trading and Construction Joint Stock Company Head office: 14B Lane 6 Van Phuc, Ba Dinh district, Ha Noi
Established: 2013
Trang 5Representative: NGUYEN Thuy Chi Role: General Director
Email: info@icvietnam.com.vn | Website: https://www.icinteriordesign.com/
Hotline: 02462672929
Charter capital: 1.900.000.000 (VND)
The company brings together a team of young, passionate creativity, enthusiasm andespecially have mind with the profession The staff of the company is always appreciateour work and understand that it is our mission to create living spaces that blow the mindsinto houses, constructions and bring happiness for people who will live in it
Company’s motto is to always put themselves in the customer's place to feel andunderstand the desires and dreams of the people who will experience that space Therefore,from the beginning of receiving the information until the completion and handover of theworks, they always listen, focus and provide the best advice and suite to customers Thecompany has received many satisfied comments from customers so they have been loyaland loyal customers with IC Specially, the percentage of customers returning to the IC is
up to 70% This figure is not small and it is the correct assessment of the company'sdedication in this field
The company hope that with the potential and efforts to continuously improve the quality
of designs and services to create a perfect product to serve customers best
Business lines:
IC Vietnam Trading and Construction JSC was established in 2013 with the main business
of consulting, designing interior and exterior constructions project:
- Hotels, restaurants, showrooms;
- Houses, villas;
- Apartment buildings, offices;
Trang 61.2 Organize structure
Figure 1: Organization structure
(Source: HR – Administration Department)
1.3 Swot of IC Design
S
- High growth in the recent years
- Strong relationships with customers (Muong Thanh hospitality, VinHomes Times City,…)
- Possessing young, dynamic, creative and lasting human resources
long The percentage of customers returning to the IC
is up to 70%
- Staffs have great skills and passion
- The relationships between employees in the
W
- Lack of personnel, specially designers
- Can’t receive high workload
- Young and new company => hard to associate candidates
- The company structure is being rebuilt so it is not stable
Director
Vice director
Project Division
HR – Administra tion dept
Accounting
Project staffs
Project Manage r
Quantity surveyor Accou
ntant
Chief accou ntant
Administ rative staff personne l
Lead desig ners
3D desig n drafts mans
2D interio r design staffs
Trang 7company are very good O
- Interior design industry flourishes
- Ability to expand and develop strongly in this field
- Have many young and talent designers who can apply for company
T
- Increasing strength and domestic competition
- Pressure to attract, find and exploit new customer groups, new market
2 Overview of project
2.1 Introduction about Human Resources – Aministration department
When accepted to practice at IC Design, I am practicing in the company's HR departmentunder the direction of Ms NGUYEN Ly Linh
Currently, IC’s human resources department consists of three members, with the head ofthe department being the director of human resources Ms Linh and 2 employees Thedepartment has the function of advising, administering, informing and performingadministrative tasks as well as recruitment, personnel training, payroll and staffsupervision
Ms Linh has a Master of Business Administration degree, has over 7 years of experienceand has been trained in prestigious institutions at home and abroad The staff of thedepartment also have many years of experience in administration and human resources(over 3 years) They have graduated fairly well at major universities
For staff training, not only members of the HR department will be involved, but will also
be associated with other department heads for direct instruction and professional training
As can be seen, the human resources department of IC has gathered a good humanresources, qualified, experienced and highly specialized to run the company's HRoperations well
2.2 Reasons to choose the topic
Human is an indispensable factor to any organization with a significantly important role indetermining the success or failure of any enterprise, especially in the present stage In theincreasingly competitive trend, strong human resources in both quantity and quality, bothphysically and mentally, are considered a competitive advantage leading enterprises tosurvive, stand and develop on the market There are many companies that are operating in
Trang 8the same business line, requiring them to fulfill the customer satisfaction, make their ownmark on the market, and establish their own human resources, the most important factor inorder to be successful.
With the strong development and high urbanization of Vietnamese economy at present,there are more and more building and tower, more and more people are interested in thedesign of housing In addition, the owners require not only beautiful furniture, but alsohave to show their own aesthetic taste, which requires skilled professionals to take care of
Therefore, the works that the interior designers implemented need to be novel, innovative
to bring the impression, unique and not mixed with any previous And also need to haveinterpersonal skills, expert in materials, professional skills,… in order to meet the demands
of customers
With this in mind, IC always puts the quality of human and design’s quality on the toppriority, with the motto of always put themselves in the customer's place to feel andunderstand the desires and dreams of the people who will experience that space
But at present, due to large market demand, lack of staffs with heavy workload, and eventhe company have to refuse works in order to give the perfect results for currentcustomers There has a great deal of work pressure leading to many negative effects Onthe top of that, this job requires skilled and experienced personnel Therefore, IC is in theprocess of recruiting and training more staffs to meet the upcoming projects
In the internship program, I contacted and was successfully admitted to the HR department
of IC to experience the internship period After acquiring knowledge and understanding ofthe company’s difficulties, we actively proposed and were assigned to perform the task ofnew staff recruitment
2.3 Objectives
For the purpose of contributing efforts to the hiring and training of new employees for IC,
my internship process aims to:
- Make use of human resources knowledge obtained in the university to apply, support thecompany
- Evaluate the current situation of the recruitment and training process of the company
- Understand the recruitment process, write job descriptions, job specifications,…
- Understand and accumulate more specialized knowledge through practical tasks andactivities
Trang 9- Familiarize with a professional working environment.
With the target set out by the Head of Human resources department to recruit 2 3D designdraftsmans, 2 2D design staffs, every new employee was required to meet variousrequirements in terms of knowledge, work requirements and professional experience
3 Implementation of the project
3.1 Divide tasks and internship planning
3.1.1 Internship planning and Budget implementation
To complete the recruitment process on schedule and to achieve the best results I wasdecided by Ms Linh to support the cost of implementing the project and wasapproved for the company's expenses
Phase A: Researching about company and Human Resources
of company, analyzing the actual human resources:
Task 1: Learn about the company's history, culture and company positions
Task 2: Get familiar with the working environment at the company -Task 3: Analyze the actual human resources in design department and the current problems in human resources
-Task 4: Analyze jobs: write job descriptions and job specifications
Phase B: Understanding methods to attract candidates and setting recruitment plans:
-Task 5: Compare recruitment methods (insources, outsources, …) -Task 6: Compare recruitment websites (number of recruitments, candidates, fee )
-Task 7: Make a detailed recruitment plans
300.000
500.000
Phase C: Implementing recruitment process
-Task 8: Searching and attracting candidates -Task 9: Screen candidates
-Task 10: Interview -Task 11: Interview by direct manager -Task 12: Appraise, review candidate’s design
30.600.000 500.000 500.000
Trang 10-Task 13: Assign probationary contract
Phase D: Evaluating recruitment process
-Task 14: Evaluate the recruitment process -Task 15: Realize advantages and disadvantages of recruitment process
-Task 16: Offer solutions
300.000
Table 1: Estimated budget
3.2 Understanding recruitment’s methods and setting recruitment’s plan
3.2.1 Analyze the actual human resources in the company and in design department
After learning about the regulations and initially familiarizing with the companyenvironment, the first very task to do is analyze the actual human resources in the companyand in interior design department This department is the most important and their results inwork will directly affect the customer’s point of view the company This was the first basictask enabling us to better understand the company’s policies, personnel status and recruitmentrequirements This helped us gain more knowledge to support the company in the personnelrecruitment process
Mission implementation
In order to be favorable in the analyzing, i sought the help of Ms Linh at first to obtain andread the necessary documents She was enthusiastic in answering my questions and evensuggested all employees to give me any answer about department and direct us in details forvarious issues related to recruitment requirements as well as providing information notcontained in the relevant documents
Initially, I study the function of each department in the company to find out any relationshipamong these departments and personnel-related relationship as well After learning thefunctions and duties of each department, i analyzed the actual human resources in interiordepartment through various documents and data recorded from Ms.Linh and employees ininterior department
Result:
Trang 11After analyzing the actual human resources in the company and in interior department, I wasable to understand about the real situation in human resources of the company and interiordepartment:
Table 2: Human Resources of IC Design
(Source: HR – Administration Department)
Trang 12Work level Design manager 0 0
Table 3: Human Resources of design department
(Source: HR – Administration Department) Comment:
Labor structure by gender, age, work level of IC Design in 2016-2018:
2016 2017 2018 0%
Chart 2: Chart of labor structure by gender of IC company and design department in 2018
It can be seen that the proportion of male and female employees tends to be balanced
However, it can be seen that the male labor force predominates in the design departmentstructure with 70% Since the company works in the field of interior design consultancy, itrequires ingenuity, sophistication in communication as well as good writing skills theseskills which female employees do better The male employees are allocated more in thedesign and technical department because it requires a lot of difficult and complicatedtechniques, especially have to go far, supervise the projects Especially, the interiordesign industry in Vietnam still have prejudice that men are more suitable than women, sothe proportion of men attending field is still higher
In general, the proportion of men and women in the company is quite equal and reasonablewith the requirements of work at the company
Labor structure by age:
Trang 132016 2017 2018 0%
Từ 27 đến 33 tuổi
Từ 20 đến 26 tuổi
Từ 22 đến 29 tuổi
Chart 3: Chart of labor structure by age of IC company and design department in 2016-2018
With the nature of work requires dynamism, creativity and ability to under pressure, thecompany’s human resources are quite young, most concentrated in the age of 20 to 26 with ahigh rate every year from 44.44% (2016) to 75% (2018), most of whom are employees with 1
to 3 years of experience, consistent with the company’s five years of development About25% of employees over 33 years old and the number is non-fluctuating, usually only 5, is notmuch and mainly holds important positions in the company because management levelsrequire experiences and professional knowledges Number of employees from the age of 27
to 33 is first roughly equivalent to that of employees over the age of 33 but then decreases to15% by 2018, most of whom have had a close relationship with the company from the earlydays of establishment
In general, young staffs have many advantages such as flexibility, sensitivity, many ideas,more time for work, fast adapt to the working environment This is in line with thecompany’s years of development and the nature of the work This explain why in interiordesign department, staffs in the age of 20 to 26 accounts for 90% So, even they are young,but almost of them is attach to the company since the early days and right after they finishedschool They can immediately catch up with company’s staffs about the overall design styleand familiar with company’s customers This helps the company build a strong and loyalteam However, the company still lack of personnel, poses a challenge for company to attractmany good candidates
Labor structure by level:
Trang 14100% of employees have university degrees which demonstrate that the company from thefirst stages of development has focused on qualifications and degrees The company has ayoung, high-qualified staffs is a great strength in the present time This team will adaptquickly to the changes in technology, working methods, high demands, ever-changingcustomers, from that bringing new and creative ideas to achieve high efficiency at work and
to satisfy even the most demanding customers
3.2.2 Analyze recruitment requirements
Upon obtaining better understanding about the company’s actual human resources, I reportedback to Mrs Huong about my entire previous work and the issues i found when researchingthe company’s documents As mastering the general situation, she assigned a new assignmentfor me to join in the process of recruiting 2 3D design draftsmans, 2 2D design staffs to servethe market expansion plan and satisfy an increasing demand, reduce workload for employeesand enhance the quality of service for customers
The first job we conducted was to collect the recruitment requests from managers anddepartment heads In close coordination with HR staffs, we compiled and created a list ofpositions, vacancy number needed to recruit and developed clear job descriptions Wedetailed tasks and requirements for each position, as well as skills, personality and qualitiesthat the candidate must have in order to complete the task along with personal experience orstrength of a candidate versus the other candidates The list of personnel in need ofrecruitment is presented as follows:
2D design staffs
-Graduated from the National University of Civil Engineering or HaNoi College of Construction
-At least 2 years experiences in recruitment position -Have knowledge of construction and architecture -Understand materials and interior texture
-Proficiency in AutoCAD, Office and Sketchup -Communicate well with customers and capture good information -Have teamwork skills, ability to exchange internal information and presentation skills in front of customers
-Ability to actively organize and manage projects effectively at the same time.
2 employees
3D design -Graduated from schools and majors related to interior design 2 employees