OLS-Strategic-Service-Delivery-Manager-JD-PS-v1.1

Job Description & Person SpecificationJob title: Strategic Service Delivery Manager Location / Contract: Suffolk / OneLife Suffolk Role Type: Strategic Manager member of Strategic Leader

Job Description & Person Specification

Job title: Strategic Service Delivery Manager

Location / Contract: Suffolk / OneLife Suffolk

Role Type: Strategic Manager (member of Strategic Leadership Team)

Salary: Competitive (plus 3% employer contribution to pension)

Reporting To: Head of OneLife Suffolk

Purpose of job: To be accountable for the service delivery and outcomes of the

following Integrated Healthy Lifestyle Services:

I Smoking Cessation

II NHS Health Checks

III Adult Weight Management

IV Child Weight Management (all Tiers)

V Get Help 2 Get Active (Physical Activity)

VI Health Walks

To achieve this via the strategic development of services and direct line management of Senior Managers accountable for each service.

To work alongside the Deputy Head of OneLife Suffolk and Strategic Engagement and Integration Manager to ensure robust delivery of the Integrated Healthy Lifestyle contract across all stages of the client journey.

Key Relationships: Head of OneLife Suffolk, Strategic Leadership Team, Senior

Management Team, Central MoreLife Team

Overview of MoreLife and OneLife Suffolk

MoreLife are commissioned by Suffolk County Council to deliver a county-wide

Integrated Healthy Lifestyle Service These services are delivered utilising the OneLife Suffolk brand locally

The services are: Adult Weight Management, Child Weight Management, Smoking Cessation, NHS Health Checks, Health Walks, Get Help 2 Get Active and training for professionals including Making Every Contact Count (MECC) training

Each of our services are under-pinned by psychologically informed behaviour change curriculums and all clients accessing service are encouraged to maintain long-term healthy behaviour changes via our active maintenance programme and support by the OneLife Suffolk Club

Key Responsibilities of the Role

Suffolk County Council commissioned MoreLife to deliver the OneLife Suffolk IHLS contract Offers unique to OneLife Suffolk which under-pin the IHLS are:

1 Psychologically informed behaviour change curriculums that form the basis of lifestyle services

2 An ongoing ‘Maintenance’ programme to encourage sustained positive

behaviour change

3 Integrated delivery of services which promote the opportunity for clients to achieve multiple healthy behaviour change outcomes facilitated by a trusted service

The Strategic Service Delivery Manager supports the above by ensuring that the following services are contract compliant in terms of delivery and outcomes:

I Smoking Cessation

II NHS Health Checks

III Adult Weight Management

IV Child Weight Management (all Tiers)

V Get Help 2 Get Active (Physical Activity)

VI Health Walks

The post holder is:

1 Accountable for all service delivery and outcomes for the listed services as detailed in the OneLife Suffolk IHLS contract

2 Required to work with Senior Managers to model, develop and provide strategic leadership to mobilise new services as they are contracted

3 Regularly review and scrutinise service outcome data across all core services and utilise the data to:

i Implement changes to service delivery to improve outcomes if appropriate

ii Task Senior Managers with focussing on areas of improvement to ensure that under-performance is actively managed, and solutions are provided to rectify delivery

iii Advise the Head of OneLife Suffolk on service status at any given time

4 Accountable for the delivery of the OLS Maintenance offer during the ‘intensive phase’ of behaviour change and for ongoing 3, 6, 9 & 12 month reviews

5 Accountable for ensuring IHLS contract services are delivering outcomes for Communities of Interest (and to work in liaison with the Strategic Engagement and Integration Manager to ensure that Community Engagement supports this accountability)

6 Accountable for evidencing Best Practice delivery across all OLS services

7 Accountable for all service delivery processes

8 Required to work alongside the Deputy Head of OneLife Suffolk to ensure that services are supported by appropriate Infrastructure

9 Required to lead on all pilot service delivery

10.Accountable for all service reporting against IHLS contract outcomes for the aforementioned services

11.Accountable for Continuing Service Improvement

12.Accountable for providing direct line management support to the following staff:

a Tobacco Control and Health Checks Manager

b Healthy Lifestyles Manager (Adult’s)

c Healthy Lifestyles Manager (Children’s)

13.Will report directly to the Head of OneLife Suffolk who will provide a strategic vision for the service and proactively encourage innovation and service

evaluation

14.Will work alongside the Deputy Head of OneLife Suffolk and Strategic

Engagement and Integration Manager to ensure workstreams compliment service delivery and that infrastructure (human resource, technological,

governance and physical) can support development of the OneLife Suffolk service

15.Responsible for working collaboratively with the Strategic Leadership Team and central MoreLife Team to identify opportunities for business development

The post holder will work closely with the Marketing and Communications Manager, Communities Engagement Lead and Training Lead to develop a framework for service integration across the IHLS contract

In addition to the listed accountabilities the post holder will provide strategic leadership across the Engagement function to support the following activities:

Strategic Manager Roles and Responsibilities

 Works strategically – driving OneLife Suffolk service and business forward and in alignment with the wider MoreLife service

 Accountable for OneLife Suffolk IHLS contract compliance

 Responsible for business growth/sustainability and development across MoreLife business

 Accountable for development and maintenance of Strategic Plan for own area of accountability

 Works with SMT to mobilise strategic vision into service delivery

 Accountable for contract negotiations – local and organisational (i.e MoreLife)

 Accountable for setting KPIs and targets in conjunction with Suffolk County Council

 Is actively involved in corporate decision making

 Accountable for One Life Suffolk budget.

 Expense / Purchase sign-off ability (within agreed limit)

 Responsible for relationship with MoreLife, LBU, Suffolk County Council and Key Stakeholders

 Active liaison with Senior Public Health Commissioner team

 Accountable for collation and summary of reporting and management

information

 Quarterly contract review meeting attendance

 Responsible for developing cross functional projects alongside subject matter experts e.g HR; Finance; Data Services

 Accountable for objective setting, supervision, appraisal and Continuing

Professional Development of SMT

 Accountable for governance and risk e.g Safeguarding and Incident Reporting

 Active participant in Business Continuity Planning – SLT post holders are Data Owners and accountable for Enactment

 Requirement to have supplementary role as requested by the Head of OneLife Suffolk e.g Deputise for Head of OneLife Suffolk

 Provides inspirational leadership to SMT and wider service

 Accountable for Succession Planning

 Responsible for developing innovative and creative practices

 Provides Leadership within organisational values and develops culture of OneLife Suffolk

 Accountable for Major Incident reporting

 Accountable for adherence to organisational policies e.g personal safety and behaviours

For all MoreLife Staff

 To partake in promotional activities outside of the usual responsibilities of your role as and when requested by line management

 To be willing to work flexibly to meet the needs of the service including out of hours working (i.e evenings and weekends) on an ad-hoc basis and with

reasonable notice

 Undertake any additional duties as deemed reasonable and beneficial to benefit the service

Equality and Diversity

MoreLife is committed to the principles of valuing, respecting and delivering an

organisational culture that promotes equality and diversity

The organisation has clear goals and aspirations to promote equality both within the company and the provisions of our service MoreLife is committed to ensuring that equality, diversity and human rights principles are at the heart of our operation and that this is emulated in our provision of healthcare to patients, the public and carers as well

to our Staff

Post holders must at all times carry out their job responsibilities with due regard to the MoreLife’s Equal and Diversity policy

Person Specification

Review and add any further criteria as required.

HOW IDENTIFIED

QUALIFICATIONS

Educated to degree level with a relevant

post graduate qualification or equivalent

Nationally recognised management

qualification e.g Institute of Leadership and

Management (ILM) 5 Award or equivalent

EXPERIENCE

At least three years relevant operational

and strategic management experience in

Public Health or Heath and Social Care with

a significant understanding of strategy and

policy initiatives which involve or impact

upon Public Health

Experience in management of health and

well-being programmes to a range of

business to business and business to

consumer activities

Advanced understanding and knowledge of

the wider determinants of health and the

role that local government and other

agencies play in the health and wellbeing

agenda

Significant experience in at least three of

the following and a knowledge of the

remainder: provision of public services,

health promotion, behaviour modification

programmes, quality control, stakeholder

engagement activities, research and

evaluation, and project management

Experience of building and maintaining

senior-level relationships with partner

agencies with a view of strategic business

development and identifying opportunities

for mutually beneficial investment

Experience of representing organisations at

a senior level e.g at Contract review

Experience of attending strategic meetings

with commissioning bodies e.g Public

Experience of the provision of public sector

services (i.e National (DH, DfE, PHE, NHS

England) Local (Local Authorities, CCG’s)

Charities and other public sector agencies

Evidence of applying strategic approaches

to innovate in senior operations

management to improve effectiveness and

efficiency

Experience in planning, implementation

and mobilisation, monitoring and review,

maintenance of records for programme

delivery and continued programme

development

Experience of developing strategic action

plans which adopt the use of innovative

methodologies, technology and the

utilisation of recognised best practice to

meets the needs of Public Health

frameworks and commissioning bodies

Experience of developing processes from

beginning-to-end inc developing pathways,

communicating with local experts,

documenting Standard Operating

Procedures and when appropriate,

authoring Service Specifications

Expert in programme evaluation and service

Experience of service re-design and

Robust experience of managing team(s) of

senior managers and all relevant processes

inc supervision, appraisal, performance

management, Continuing Professional

Development and other pastoral duties as

required

Experience of working in partnership with a

range of organisations particularly those in

Significant budget management experience

Advanced report writing skills X X Comprehensive experience of

understanding and manipulating service

data to understand service outcomes and

the impact of implementing changes within

service delivery to alter outcomes

Significant experience demonstrating ability

to manage own workload alongside

accountability for the delivery of

organisational outcomes

Significant experience of building

professional relationships, contract

negotiation and working in partnership with

other Providers inc Primary & Secondary

Care, Voluntary & Community

Organisations, Workplaces and Health &

Social Care agencies

OTHER REQUIREMENTS

Ability to contribute towards the continuing

evolvement of the Integrated Healthy

Lifestyle Services contract and utilising own

expert knowledge confidently negotiate

service outcome expectations inc KPIs,

Performance Indicators and Activity

Indicators

Ability to present a professional image with

clients and internal and external

Ability to contribute towards tenders for

Knowledge of Public Health models and

Strong commitment to public health/health

SPECIAL ATTRIBUTES

Able to take a broad view of services with

regard to local economy and populations

and ensure delivery of universal services at

a scale and intensity proportionate to the

degree of need - i.e the ability to apply

proportionate universalism

Willingness to take accountability for duties

outside of own role - inc supplementary

roles e.g Deputy Head of OneLife Suffolk

Ability to act appropriately as a Senior

Able to maintain strong focus on

organisational USP e.g the need for the

IHLS to evidence maintenance of behaviour

change and integration of services

X

SKILLS

Outstanding interpersonal and

communication skills with particular

emphasis on report writing and

presentation skills

Excellent Information Technology skills with

Strong skills utilising Microsoft Office

packages inc Word, Excel, Outlook,

Understanding of GDPR and Data Protection

Act - applies principals to own work to

ensure compliance with relevant legislation

Able to assert authority decisively,

professionally and appropriately when

required with significant impact

Ability to think 'outwardly' rather than

focusing purely on activity within the

organisation i.e has the appropriate skills

to grow and develop business opportunities

and impact

Advanced time-management and

Able to prioritise own workload to meet the

demanding needs of the service and

incorporate flex as appropriate to support

ever-changing priorities and workstreams