Job-Description-Ticket-Office-Manager-7b487bc2b2

Position: Ticket Office ManagerReports to: Director of Finance Status: Full Time / Exempt ESSENTIAL DUTIES AND RESPONSIBILITIES  Responsible for overall campus-wide ticketing  Directs

Position: Ticket Office Manager

Reports to: Director of Finance

Status: Full Time / Exempt

ESSENTIAL DUTIES AND RESPONSIBILITIES

 Responsible for overall campus-wide ticketing

 Directs and oversees the internal control of daily operations

 Hire, train and manage two full-time and more than 20 part-time ticket office employees

 Coordinates all event information between the promoter, facility personnel and Ticketmaster

 Works with event promoter and appropriate personnel to establish ticket pricing and seating

configuration.

 Builds and modifies all computer ticket events and issues computer access codes to facility

management.

 Coordinates with event promoters to establish the house scale for all ticket events.

 Maintains communication with Ticketmaster representatives for updates and/or revisions in

computer operations.

 Monitors daily ticket sales for all upcoming events

 Prepares final settlement reports

 Responds to customer complaints and service requests to maintain a positive rapport with the

ticket buying public.

 Maintains and manages accurate financial records

 Demonstrates excellent customer service skills, responds promptly to customer needs,

responds to requests for service and assistance, able to work independently and handle most

box office questions without assistance

 Establish, review and execute standard department policies and procedures

 Submit and manage annual department budget

 All other duties and responsibilities as assigned.

SUPERVISORY RESPONSIBILITIES

Position requires ability to:

 Recognize and solve related problems efficiently and rapidly while handling a large volume of tickets and cash

 Operate Ticketmaster software and a personal computer using Excel, Windows and Microsoft Office software

 Operate standard office equipment including copier and fax machine

 Calculate figures and amounts such as discounts, interest, commission, properties and percentages accurately and efficiently

 Handle/reconcile large sums of money utilizing prescribed cash management controls

 Demonstrate knowledge of principles of bookkeeping, accounting and box office procedures

 Work in a fast paced environment and handle heavy workload that can present stressful situations

 Handle multiple tasks simultaneously

NORTH CHARLESTON COLISEUM, CONVENTION &

PERFORMING ARTS CENTERS

 Follow oral and written instructions and communicate effectively with others in both oral and written form

 Organize and prioritize work to meet deadlines

 Work effectively under pressure and/or stringent schedule and produce accurate results

 Work independently, exercising judgment and initiative

 Maintain an effective working relationship with clients, employees, patrons and others encountered in the course of employment

 Remain flexible and adjust to situations as they occur

 Ability to stay current with training on new techniques and systems

QUALIFICATIONS

 Bachelor’s Degree from an accredited four-year college or university and a minimum of four (4) years in the public assembly industry in a management position; or equivalent combination of education and experience

 Proficient in Ticketmaster Classic and TM One required Experience with other ticketing platforms a plus

 Experience with management of annual multiple series Broadway subscription base required

SMG participates in E-Verify SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply VEVRRA Federal Contractor

Not a Contract

To Apply:

https://recruiting.adp.com/srccar/public/RTI.home?c=1152751&d=ExternalCareerSite&r=5000238010006#/