DEPARTMENT OF RESIDENCE AND ISU DINING ANNUAL REPORT FY2008

In the residence halls, the following changes were made: • 22 additional spaces 1/2 of Haber House in Helser were brought back on line • 29 spaces in Wallace Hall all of 10th floor were

Iowa State University

DEPARTMENT OF RESIDENCE AND

ISU DINING

ANNUAL REPORT FY2008

Prepared September 2008

Submitted by:

Dr Peter D Englin

Director of Residence

and

Nancy Levandowski

Director, ISU Dining

Iowa State University

DEPARTMENT OF RESIDENCE

AND

ISU DINING

ANNUAL REPORT FY2008

EXECUTIVE SUMMARY

Department of Residence (DOR) Facilities

No physical changes were made to DOR facilities this past year that affected capacity for fall 2008 However, based upon projections of a large incoming class some operational changes were put in place

In the residence halls, the following changes were made:

• 22 additional spaces (1/2 of Haber House) in Helser were brought back on line

• 29 spaces in Wallace Hall (all of 10th floor) were brought back on line

• 97 spaces became available due to a reduction in the number of super-singles awarded

• One room in Linden Hall was increased from a double to a triple at student request

These changes, plus a 4 bed decrease in the number of spaces off-line, led to an increased capacity of 152 bed spaces in the residence halls

Frederiksen Court capacity remained relatively stable with only a 3 bed space increase due to a decrease in the number of off-line spaces

In Schilletter and University Villages (SUV), the continued conversion of family units to single student and a 28 bed space decrease in the number of apartments off-line resulted in an additional 106 bed spaces being available in this area

Overall, the number of student bed spaces available increased by 261

Wilson Hall remains rented to Facilities, Planning & Management to house the Department of Statistics while Snedecor Hall

is under renovation Statistics is scheduled to leave Wilson Hall early May 2009

ISU Dining Facilities

System changes that affected capacity from fall 2007 to fall 2008 included:

• MU Food Court Renovations were completed in July 2007 adding Cy’s and Fries and redesigning the International options in World Bistro and offering meal bundle options to Residential Meal Plan customers

• Wallace/Wilson C-store was reopened August 2007 to serve the increasing population in this area

• The UDCC Express cart operated the first three weeks of fall 2007 to relieve pressure on the UDM operations

• Linden Dining Center was reopened in May 2008 for the summer and in preparation for the closure of MWL

• The Memorial Union Cafe and Onions C-store closed in May 2008 and were replaced by the newly constructed MU Market and Café

Enrollment and Occupancy

From fall 2007 to fall 2008, total University enrollment increased by 696 students The breakdown is as follows:

• 544 student increase in lower division enrollment

• 59 student increase in upper division enrollment

• 93 student increase in graduate and professional student enrollment

In preparation for the fall 2008 class, which was projected to be larger than previous years, the DOR made the previously discussed operational decisions which impacted capacity With the exception of family housing, the capacity level was increased in all areas, resulting in a net increase of 261 bed spaces

Due to the increase in enrollment, as well as the retention of students to campus housing, the numbers of contracts increased as well Once again, with the exception of family housing, all areas of campus saw an increase in the number of contracted residents, resulting in a net increase of 351 contracts

Overall, the combined result of these increases led to an increase in occupancy percentage of 1.1% The largest increases were seen in the upper-division housing area where hall occupancy rose 4.9% and apartment occupancy rose 3.5% Lower-division residence halls in Union Drive also saw an increase of 0.3% Lower-Lower-divisions residence halls in Richardson Court saw a decrease in occupancy percentage on 1.0%, as capacity increased to a greater rate than contracting

Guest housing requests continue to rise, especially during the spring and summer, when demand exceeds supply

Beginning fall 2007 and continuing to fall 2009, the number of guests units available will fluctuate as guest housing is relocated from University Village to Schilletter Village and the total number of units is eventually increased to 70 Current guest occupancy sits at 60.4%

Room Styles & Rates

Choice continues to be very important to today’s students and their families The department offers a number of different room styles and options

Room rates are determined based upon the type of room offered, location and physical condition of facility The table on page eight outlines the number of available rooms by style and rate

Room Demand

The table on page ten shows the breakdown of fall 2008 student requests for specific room types and locations The demand figures are based only on the student’s first preference for product type and area In general, the top three

residence hall preferences are:

• Air-Conditioned, Friley Hall – Co-ed House (953)

• Air-Conditioned, Friley Hall – Single Gender House (952)

• Standard Suite, Eaton and Martin Halls – Co-ed Floor (756)

The bottom three residence hall preferences are:

• Non-Air-Conditioned, Richardson Court – Co-ed Hall – Single Gender Floor (23)

• Non-Air-Conditioned, Friley / Helser Halls – Single Gender House (98)

• Air-Conditioned, Richardson Court – Co-ed Hall – Single Gender Floor (118)

Union Drive remains the most popular campus area, followed by Student Apartments, Richardson Court and Buchanan and Wallace Halls, in that order

Demand for Eaton, Friley, Maple and Martin halls continues to exceed availability Requests for single-gender housing, both halls and houses, continues to decrease Requests for single rooms and air-conditioned space also remain high

In Frederiksen Court, requests for 2 bedroom apartments continue to decline

ISU Dining

ISU Dining continues to fulfill the requirements of the Iowa State University RFP and MOU, accomplishing the tasks laid out

in these two documents The ISU Dining Advisory Committee was developed in compliance with the RFP and MOU The committee completed its first annual review of ISU Dining in August 2007 The opinion of the committee is that ISU Dining continues to be innovative and progressive

The seven ISU Dining chefs continue to impact the culinary experience at ISU though development and improvement of menu quality and variety continues to be an area of priority This year saw an assortment of new options being made available to students, such as increased international cuisine and salad bar expansion

The development of ISU Dining’s Farm to ISU program brought local, sustainable and organic foods to the ISU community

In 2007-2008 ISU Dining supported local farmers and the state of Iowa with local beef, pork, dairy and produce purchases that accounted for over 10% of the total ISU Dining food purchases

Ongoing training is occurring in the areas of financial reporting, food safety, customer service and business plan

development

ISU Dining Renovations and Construction

In compliance with the RFP and MOU, a number of renovation and construction projects are underway Progress of these projects is as follows:

• MU Catering Kitchen was closed for remodel from April to December 2007 with minimal service being offered from

a temporary site

• MU Food Court Renovations were completed in July 2007 adding Cy’s and Fries and redesigning the International options in World Bistro and offering meal bundle options to Residential Meal Plan customers

• The HUB closed in July 2007 and reopened July 2008 as the HUB Grill and Caribou Coffee

• Construction on the East Campus project began in May 2008 Phase 1, the remodel of MWL Dining, is scheduled to

be complete in August 2009 when the facility reopens as Seasons Marketplace Phase 2, the Oak-Elm remodel, is presently in schematics

• The MWL C-store closed for remodel in May 2008 with a temporary service available on the third floor of the MWL Commons The facility will reopen as the Eastside Market in January 2009

• The Memorial Union Cafe and Onions C-store closed in May 2008 and were replaced by the newly constructed MU Market and Café

• ISU Knapp-Storms Catering took over the Reiman Gardens and Club Section Catering from Centerplate in August 2008

Meal Plan Buy-In

Fall 2008 has seen a 6.6% increase in meal plans purchased While some of this is attributed to the increases in enrollment and occupancy, much of it comes from a 21.2% increase in voluntary meal plan purchases

Per student request, a Semester Plan with no Dining Dollar$, the Semester 200, was added to the available options Despite student request for this type of plan, participation is low with only 27 students selecting this option

Peer Group Comparisons

In this era of increasing diversity in housing and dining availability on campuses nationwide, it is difficult to draw direct conclusions based upon peer group data Using the aggregate of data, however, Iowa State University on-campus housing remains competitively priced when compared to the land-grant peer group See tables on page twelve

Financial Data

Net revenue from operations during fiscal 2007-2008 was $20,084,644, an increase of $750,532 over fiscal year 2006-2007

Capital Expenditures/Replacement Values

Iowa State University has made a strategic decision to target the majority of its capital dollars into specific facilities based upon current knowledge of future facility utilization In-year priorities affect implementation of this strategy

ENROLLMENT and OCCUPANCY

• All data is as of Count Day (10th class day) for the fall semester of the fiscal year

• Enrollment Data can be found on the ISU Web Site: http://www.iastate.edu/~registrar/stats/fte-f08.xls

Enrollment comparison

* Note – Undergraduate specials (non-degree) included in upper division count

Occupancy and Enrollment Comparison – Residence Halls

Occupancy and Enrollment Comparison – Student Apartments

Occupancy and Enrollment Comparison – Combined - Residence Halls and Student Apartments

Percentage of Enrollment Housed – Residence Halls and Student Apartments

EXPLANATION for VARIANCE in DESIGN, OFFERED and PROGRAM CAPACITY

• All data is as of Count Day (10th class day) for the fall semester of the fiscal year

Fall 2008 Residence Halls Design Offered Variance from Design 1 Program Variance Explanation of Variance

Total Richardson Court 3,158 3,152 6 3,100 52

Total Union Drive 2,592 2,586 6 2,542 44

Total Towers 1,289 706 583 694 12

Total Residence Halls 7,039 6,444 595 6,336 108 107 super singles (82 CA), 1 triple as double

Student Apartments Design Offered Variance from Design 1 Program Variance Explanation of Variance

University Village - Single 3 948 940 8 695 245 126 UV spaces (63 units) rented as family, 119 super singles

Total Single Student 2,940 2,908 32 2,691 217

Design Offered Variance from Design 1 Program Variance Explanation Variance

1 See Appendix A for an explanation of Variance from Design.

2 All Wallace Rooms offered as Super Singles

3 Guest Housing is being relocated from UV to SV During this process, estimated to take 1 - 2 years, the number of available spaces in Single Student, Family and Guest apartments will fluctuate.

4 All SUV Family and Guest are designed with 2 bed spaces, but are offered as single units (1 bed space).

CAPACITY and OCCUPANCY

• All data is as of Count Day (10th class day) for the fall semester of the fiscal year

• Capacity indicated is PROGRAM capacity Program capacity will vary from year to year based upon on-line status and bed space conversion due to doubles-as-singles and/or triples-as-doubles Changes to capacity as compared to the previous year are footnoted

Birch-Welch-Roberts 466 431 92.5% 476 436 91.6% 10 2.1% 5 1.2% -0.9%

Frederiksen Court 6 1,939 1,846 95.2% 1,942 1899 97.8% 3 0.2% 53 2.9% 2.6% Schilletter Village 7 33 31 93.9% 54 42 77.8% 21 63.6% 11 35.5% -16.2% University Village 7 576 524 91.0% 695 681 98.0% 119 20.7% 157 30.0% 7.0%

Schilletter Village 8 159 144 90.6% 140 141 100.7% -19 -11.9% -3 -2.1% 10.1% University Village 78 78 100.0% 63 63 100.0% -15 -19.2% -15 -19.2% 0.0%

Total Student Bed Spaces 8,969 8,543 95.3% 9,230 8,901 96.4% 261 2.9% 358 4.2% 1.2% Total Guest Apartments 57 42 73.7% 57 35 61.4% 0 0.0% -7 -16.7% -12.3%

1 One room in Linden Hall was increased from a double to a triple at student request

2 22 additional spaces (1/2 of Haber House) in Helser were brought back on line

3 29 spaces in Wallace Hall (all of 10 th floor) were brought back on line

4 97 spaces available due to a reduction in the number of super-singles awarded

5 4 bed decrease in the number of residence hall spaces off-line

6 3 bed decrease in the number of Frederiksen Court spaces off-line

7 106 bed spaces available due to conversion of family units to single student and a 28 bed space decrease in the number of apartments off-line

8 SV Family percentage exceeds 100% because one family chose to have both the husband and wife submit separate contracts for the same unit.

ROOM and BOARD RATES

• Rates indicated are for the entire academic year – both fall and spring semester

• All data is as of Count Day (10th class day) for the fall semester of the fiscal year

Double Room and Full Board Rate Comparison

2007-2008 2008-2009

10 Year Comparison Combined Rate for Double Room and Full Board

SYSTEM DISTRIBUTION of ROOMS and RATES

• The number of bed spaces listed is indicative of what was OFFERED to students as available and on-line Actual beds rented may vary due to off-line status or offering of space as double-as-single or triple-as-double (see page six)

Rooms and Rates, System Distribution

Area Traditional Style Rooms Beds % System Rate Beds % System Rate

Total Richardson Court 3,104 32.81% 3,104 32.41%

Total Union Drive 1,904 20.12% 1,929 20.14%

Area Room Type Beds % System Rate Beds % System Rate

Total Richardson Court 48 0.51% 48 0.50%

Area Apartment Type Beds % System Rate Beds % System Rate

Total Frederiksen Court 2 1,965 20.77% 1,968 20.55%

Total Schilletter & University Village 1 2 1,055 11.15% 1,107 11.56%

Beds % System Beds % System

Total Student Bed Spaces 9,404 99.40% 9,515 99.40%

1 Beginning fall 2008, 2 Bedroom Private apartments (previously reserved solely for medical needs) began being offered as a standard FC option.

2 Frederiksen Court rates are per person.

3 SUV rates are per apartment and are billed monthly Rates are reflective of the monthly rate x 9 months.

ROOM STYLE DEMAND

• Figures include only those students who listed an option as their FIRST choice Figures are based on ALL new student applications received and ALL returning student choices - not Count Day active contracts.

• The number of bed spaces listed is indicative of what was OFFERED to students as available and on-line

Rooms Style Demand

Total Schilletter & University Village 1055 646 -409 1107 696 -411

Capacity Demand + / - Capacity Demand + /

-1 Beginning fall 2008, 2 Bedroom Private apartments (previously reserved for medical needs) began being offered as a standard FC option.

2 Learning Community bed spaces are also included in previously indicated room type totals.