Liferay Portal Enterprise Edition Portal Services and Support Proposal and Cost Analysis Version: [1.0] Date: [February 4th, 2010]... The key aspects of these services are highlighted b
Trang 1Liferay Portal Enterprise Edition Portal Services and Support
Proposal and Cost Analysis
Version: [1.0]
Date: [February 4th, 2010]
Trang 21 Table of Contents
01 T ABLE OF C ONTENTS 1
02 EXECUTIVE OVERVIEW 2
03 UNICON’S LIFERAY PORTAL IMPLEMENTATION SERVICES 3
03.1 PROJECT MANAGEMENT 3
03.2 IMPLEMENTATION PLANNING SERVICE 3
03.3 PORTAL INSTALLATION AND CONFIGURATION 4
03.4 LIFERAY BRANDING 4
04 UNICON’S CUSTOM DEVELOPMENT SERVICES 5
04.1 PORTLET DEVELOPMENT 5
04.2 PORTLET INSTALLATION AND CONFIGURATION 5
04.3 INTEGRATION 5
05 LIFERAY PORTAL TRAINING 6
05.1 LIFERAY PORTAL ADMINISTRATION TRAINING 6
05.2 LIFERAY SYSTEM ADMINISTRATION TRAINING 6
05.3 LIFERAY DEVELOPER TRAINING 7
06 LIFERAY PORTAL OVERVIEW 8
07 LIFERAY ENTERPRISE EDITION 10
07.1 ENTERPRISE SUBSCRIPTION AND SUPPORT BENEFITS 10
07.2 ENTERPRISE SUBSCRIPTION AND SUPPORT FEATURES 11
08 COST ANALYSIS 13
08.1 UNICON’S LIFERAY PORTAL IMPLEMENTATION SERVICES 13
08.2 UNICON’S CUSTOM DEVELOPMENT SERVICES 13
08.3 LIFERAY TRAINING 13
08.4 LIFERAY ENTERPRISE EDITION SUPPORT AND SUBSCRIPTION 14
09 ABOUT LIFERAY, INC 15
10 About Unicon, Inc 16
Trang 32 Executive Overview
Liferay, Inc and Unicon, Inc offer a unique and powerful combination of leading-edge portal
technology and domain expertise to meet the requirements for University of Washington’s portal
At the highest level, Liferay offers the bridge between the academic and social communities and the entire technology landscape of the institution in a secure, personalized portal
Liferay ships with over sixty portlets in such topical areas as announcements, calendars,
administration, alerts, email notifications, message boards and instant messaging, and so on The system also includes a web content management system (CMS) allowing for the management of static content right in the portal itself Roles, permissions and user groups are set at the highest level of system administration to ensure the institution’s security policy management, but each user can be permitted to further personalize the portal with the ability to select one of twenty themes, as well as to drag and drop various portlets to suit their specific needs Standard users can also be delegated permission to edit content or manage the image gallery, if desired
Why Unicon? Unicon is the higher education expert, and has been working with portals in higher education for over ten of its sixteen year history and shares Liferay’s commitment to open source technologies Unicon’s domain expertise in higher education enables it to assist the University of Washington to plan, design, configure and implement the Liferay Portal to suit your specific needs The partnership of Liferay and Unicon offers University of Washington the best opportunity for a successful outcome and leverages the best-in-class technology and expertise
Trang 43 Unicon’s Liferay Portal Implementation Services
Unicon's best practice based implementation services include a set of standard activities that are essential to a successful portal deployment These services are designed to expedite the launch of the Liferay application and help your institution develop an overall plan to achieve your ultimate objectives The key aspects of these services are highlighted below:
3.1 Project Management
Unicon will assign an experienced Project Manager to coordinate the portal project and deployment at the University of Washington This person will be your institution’s
primary point-of-contact for all project-related communication throughout the project’s duration Unicon’s project management process provides for consistent reporting to all
of the stakeholders in the project and facilitates the coordination of all resources
3.2 Implementation Planning Service
The Implementation Planning Service (IPS) centers around an on-site facilitated session, designed to assist your institution in strategic and tactical planning for your Liferay Portal implementation The session focuses on goal setting, team and organizational alignment,
as well as planning for the implementation activities Throughout the session the
Facilitator will provide advice and leverage previous portal project experience to educate and prepare the University of Washington for the work that is involved This session will set the foundation for the implementation and will assist your institution in creating a sound and realistic implementation project plan
As a follow-up to the session, the Unicon Project Manager will coordinate with the
appropriate Unicon technical resources to research and estimate any system
customizations identified during the IPS and deliver a work estimate to our University of Washington contacts
Type: Facilitated by Unicon Project Manager
Onsite/Remote: On-site
Length: 2 days
Max Attendees: None (recommended not to exceed 15)
Deliverables:
- IPS Report
- Draft work plan
- Reference materials
- Templates
- Completed worksheets
- Work estimates/proposals for customizations and/or integrations
Trang 53.3 Portal Installation and Configuration
An experienced Unicon System Administrator with will install and configure the Liferay Portal in the University of Washington environment This service consists of the following tasks:
Installation of the Liferay Enterprise Edition software on suitable hardware/system software platform(s); installation to be performed for one client environment
Configuration of authentication against one authentication source
Configuration of one database management system (DB must be installed by the Client)
Completion of functional baseline testing prior to hand-off of the environment The University of Washington has expressed a desire to deploy three non-production Liferay environments Unicon can perform these installations if desired by the University
of Washington The cost for this activity is listed as an additional cost in the Cost
Analysis section of this proposal
Note: Hardware and system software platform(s), as well as authentication source, must
be verified as suitable by Unicon prior to the installation of the software
3.4 Liferay Branding
Unicon’s experienced UE consultants will transform the “default portal look into a
personalized environment that represents your institution This process includes an analysis of the current institutional brand, along with surveys to determine the messages
to be conveyed through the portal Unicon will modify the visual features - like color, font, graphics, and styling - to create a tailored skin for the portal environment Based on portal’s standard template, the institutional “Portal Skin” will be an integrated
presentation of your institution’s brand
This service consists of the following tasks, performed by a Unicon User Experience (UE) Specialist:
First-round mockup of the initial design
One design iteration with the Client
Development of the final skin
Installation of the final skin by a Unicon System Administrator Unicon will target and test with the following browsers as part of the branding process: Firefox 3, Internet Explorer 7/8, and Safari 4 Additional browsers and versions can also
be included at an additional fee These fees will be identified in advance and are subject
to approval by the University of Washington project manager
Trang 64 Unicon’s Custom Development Services
Unicon provides consulting services to develop customized solutions for our client’s portal
deployments Customizations may include development of portlets, or integration with specific systems in use on campus Unicon will attempt to identify any existing open source option to custom development and work with your institution to estimate any requirements once defined Our clients engage Unicon in custom development projects during the implementation process and any time there after
4.1 Portlet Development
A need may exist to perform custom development to implement functionality or a capability that is not currently met by an existing portlet Unicon can work with your institution to design and develop JSR-168 compliant portlet(s) to satisfy any need
4.2 Portlet Installation and Configuration
Unicon can deploy portlets other than those that exist within the Liferay Portal For instance, these can be portlets developed within other open source communities such as Jasig This could also include portlets Unicon developed specifically for your institution
4.3 Integration
Unicon can coordinate with your institution to determine the best approach for
integrating other applications with Liferay Unicon has been very successful at
mentoring its clients on how to use and integrate other applications with an institutional portal
Trang 75 Liferay Portal Training
Liferay offers training courses onsite or at various locations throughout the world Liferay
recommends their public training option if there are less than four participants for a given course The private option should be considered if there are five or more individuals attending a course as this might be a more cost effective option Private training provides an additional benefit in that it allows you to tailor the training curriculum to meet your institutional needs
5.1 Liferay Portal Administration Training
Portal Administrators are responsible for managing the entire system including users, site content and security Participants will learn how to correctly assign users to
Organizations and Communities, restrict access to content using Roles and Permissions and create new pages and content using Liferay’s Content Management System
Type: Onsite (Private), offsite at specified locations (Public), and Online
Length: Two days
Topics:
o What is the Liferay Portal?
o Introduction to User Experience
o Communities and Organizations
o Content Management and Advanced Content Management
o Page Management
o Document and Image Management
o Blogs and Message Boards
o Plugins
o And more…
5.2 Liferay System Administration Training
System Administrators are responsible for installing and configuring the server
Participants will learn how to install Liferay, hook into an enterprise database, configure LDAP to create and sync user accounts and install and manage Liferay Plugins This training will also cover advanced topics such as clustering, performance tuning, and monitoring
Type: Onsite (Private) or offsite at specified locations (Public)
Length: Three days
Topics:
o Building, configuring and managing portals on Liferay
o SOA
o Plugin Management
o Clusters and Cluster Management
o EHCache and Hibernate
o Logging
o Deploying Plugins to Clusters
o Performance Tuning
o Backups
o And more…
Trang 85.3 Liferay Developer Training
Developers are responsible for creating custom portlets based on business requirements Participants will learn how to create custom plugins that can create, update and delete records from the database as well as implement permissions for their portlet This training will also cover how to extend Liferay’s core portlets and how to customize the portal
Type: Onsite (Private) or offsite at specified locations (Public)
Length: Three days
Topics:
o Introduction to and installation of portal
o Plugins
o Extension management
o Development strategy
o Java and everything you need to know about portlets
o Themes
o Layouts
o Debugging
o And more…
The following link will take you to all the specific details about Liferay related training including information on the locations and dates for their public training courses
http://www.liferay.com/web/guest/services/training
Trang 96 Liferay Portal Overview
Created in 2000 for the non-profit sector, the award winning Liferay Portal now delivers the same low total cost of ownership (TCO) and flexibility to enterprises across all industries including higher education It is developed in Java and Web 2.0 technologies and now counts over 2.5 million downloads and over 19,000 registered users There are over fifty contributors to the community development of Liferay, accessing Blogs, Wikis and forums and including an on-line issue tracker Today, Liferay Portal is in its 10th year of development and is the portal platform of choice for organizations worldwide Unlike many open source projects, it is backed by a fast growing,
profitable business, Liferay, Inc, which also houses a professional services team with
comprehensive hands-on product knowledge
Liferay boasts pervasive compatibility, running on all major application servers, databases and operating systems It includes delegable granular security and role-based authorizations along with LDAP support and integration Liferay supports I18N for any language, out of the box, and ships with default translations for twenty-two languages
The Liferay Portal includes a wide array of capabilities in its main distribution, including over sixty portlets and twenty themes, along with a host of standard integration technologies including JSR 168/286, JSR 170, WebDav, iCal and WSRP
Liferay Portal also features an integrated ability to create, edit and publish static content within the portal This easy-to-use set of content tools is tightly integrated into the portal making it easier for the institution to maintain basic website information
The built-in collaboration suite in Liferay includes Blogs, Wikis, Message Boards and Chats – along with RSS feeds, tagging, rating and comments
At left is a screen shot of York University’s Liferay Portal installation, featuring a number of standard portlets and functionality Liferay also includes a built-in social computing, Facebook-style, wall and instant messaging capability (See below.)
Trang 10Today, Liferay is on the forefront of innovation in the areas of portal, content management and social software Its history of delivering quality technology and a dedication to innovating for practical business application has earned Liferay wide industry recognition, including inclusion in two Gartner Magic Quadrants in 2008
Trang 117 Liferay Enterprise Edition
The Liferay Portal Enterprise Edition (EE) was created to offer long term stability and peace of mind
in today’s unpredictable marketplace – high innovation at the lowest risk Liferay Portal Enterprise Edition offers the most recent stable version of the product, guaranteeing ongoing long-term
support with a combined subscription and support package
The Enterprise Edition compared to the Community Edition is reinforced by critical security updates, performance enhancements, and exclusive bug fixes The rest of this section provides information
on Liferay’s Enterprise Edition Subscription and Support benefits and features
7.1 Enterprise Subscription and Support Benefits
What do I get from a subscription?
Organizations looking to build on top of a
stable, enterprise application will benefit
from:
What do I get with support?
Organizations requiring reliability will benefit from:
Four levels of subscription and support
to choose from Web-based Incident Tracking —
Visibility into incidents your organization has logged
Source Code and Binaries — Access to
the source code and binaries of all supported versions of Liferay EE
Update Alerts
Updates and Patches — Access to bug
fixes and patched security vulnerabilities
Exclusive Service Packs
Customer Service Portal — Incidents
that are brought to Liferay’s attention and then resolved are shared across the Liferay customer network
Option of Software Indemnification — Peace of mind from legal assurance
Web-based Update Repository — Get
direct feedback on what updates and patches are available for your version
Thorough Documentation
Reliable Support — Rest easy knowing that our expert support team is here
to support your application according
to your needs