SUPPLY CHAIN AND FOOD PURCHASING PROCESS OF PURCHASING DEPARTMENT AT PREMIER VILLAGE DA NANG RESORT

UNIVERSITY OF ECONOMICS – DA NANG UNIVERSITY DEPARTMENT OF BUSINESS ADMINISTRATION--- ---SUPPLY CHAIN PROJECT SUPPLY CHAIN AND FOOD PURCHASING PROCESS OF PURCHASING DEPARTMENT AT PRE

UNIVERSITY OF ECONOMICS – DA NANG UNIVERSITY DEPARTMENT OF BUSINESS ADMINISTRATION

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 -SUPPLY CHAIN PROJECT

SUPPLY CHAIN AND FOOD PURCHASING PROCESS

OF PURCHASING DEPARTMENT AT PREMIER

VILLAGE DA NANG RESORT

In order to complete this course as well as this report, I would like to thankall the officers and employees of SUNRISE Luxury Resort Villas Co., Ltd forcreating the most favorable conditions , as well as enthusiastically teaching andhelping me from the very first day I entered the business training environment

I would like to express my deep gratitude to the brothers and sisters in theprocurement department and the brothers and sisters in the company who accepted

me into the unit, as well as directly and indirectly guided enthusiastically andthoughtfully in practical knowledge reality that I have not encountered in the lecturehall, creating conditions for me to have more practical contact with the operatingprocesses of businesses and industries

I would like to sincerely thank Mr Tran Dinh Long for guiding me througheach discussion and helping me to add the missing knowledge and expertise to bestcomplete my internship report Without her guidance and teachings, this lesson ofmine would be very difficult to complete

In the process of studying and making reports, mistakes and omissions areinevitable, hope that teachers and all employees of the company understand andsympathize, guide and help me so that I can have more experience for you laterwork Looking forward to the encouragement and suggestions from teachers andbrothers

Finally, I would like to wish you good health and success in your teachingpath Wishing all employees of the company good health and effective work WishSUNRISE Luxury Resort Villas Co., Ltd will be more successful in the future

Thank you sincerely

LIST OF SIGNS & MEANING 5

LIST OF FIGURES 6

I Company information 7

1 General information 7

2 History of formation and development 7

3 Core values 8

4 Organizational chart 8

5 The business field of the enterprise 9

5.1 Accommodation service 10

5.2 Food and Beverage service 10

5.3 Another service 13

6 Customers 14

7 Profit and Loss Statement 14

8 Giới thiệu về vị trí kiến tập và nhiệm vụ của TTS mua sắm 15

8.1 Introdution 15

8.2 Internship mission 15

II Overview of ST25 rice supply chain at Premier Village Danang 15

1 Supply chain graph 15

2 Components of the PVDR supply chain 16

1.1 Manufacture 16

1.2 Viet Hai Private Enterprise 16

1.3 Thang Long Goods Supply Company Limited - Da Nang Branch 17

1.4 Premier Village Danang Resort 18

1.5 Customers 19

3 The movement of flows 19

1.6 Material (Product) flow 19

1.7 Information flow 20

1.8 Financial flow 21

III In-depth research process 22

1 Introductions of PVDR resort's domestic food procurement process 22

2 Stages in the process of purchasing food items 23

IV Summary of practical lessons 29

2 Reality experience 29

2.1 Find new supplier and contact for price offers 29

2.2 Receiving and inspection of goods 30

2.3 Import and export Beverage Inventory 31

2.4 Inventory check at the end of the month 32

2.5 Access to MC Software 32

2.6 Building a good relationship with PVDR personnel 32

3 Lessons learned 33

4 Evaluate the level of completion of the set goals 33

REFERENCES 37

CONCLUSION 38

COMMENTS OF THE SUPERVISOR AT THE INTERNATIONAL UNIT 39

PVDRPOPRPORTLS

SSCMC

LIST OF FIGURES

Figure 1 Logo of Premier Village Danang Resort 7

Figure 2 Organization chart at Premier Village Danang Resort (Source: Premier Village Danang Human Resources Department) 8

Figure 3 Inside a PVDR resort villa 10

Figure 4 Ca Chuon Co Restaurant 11

Figure 5 Lemon Grass Restaurant 12

Figure 6 Nautica Beach Club 13

Figure 7 Another service at PVDR 14

Figure 8 ST25 rice supply chain graph 15

Figure 9 Delivery transport of Viet Hai Private Enterprise 17

Hình 10 PO and bill of Viet Hai Private Enterprise 18

Figure 11 Picture of ST25 rice at Receiving hall 19

Figure 12 The movement of material flow 19

Figure 13 The movement of information flow 20

Figure 14 The movement of financial flow 21

Figure 15 The process of buying domestic food at PVDR 22

Figure 16 Purchase Request 24

Figure 17 Home screen of Oracle Hospitality Materials Control 24

Figure 18 Example of Purchase Order 26

Figure 19 Purchase Order Receiving 28

Figure 20 Dept PO for Chau Cam Ky supplier 29

Figure 21 Price offer from Phong Vu supplier 30

Figure 22 Receiving gas at Nautica Beach Club gas depot 31

Figure 23 Stock Card at Beverage inventory 32

I Company information

1 General information

Figure 1 Logo of Premier Village Danang Resort

Company name: SUNRISE Luxury Resort Villas Co., LtdShort name: Premier Village Resort

Address: 99 Vo Nguyen Giap, Bac My An, Ngu Hanh Son, Da NangTax code: 0401682254

Legal representative: Nguyen Thi Thanh TrucWebsite: https://premier-village-danang.com/vi/

Email: H9530@accor.com

Premier Village Danang Resort – Managed by Accor, is the leadinginternational-class resort in Vietnam It enjoys a lot of advantages in beach, sightseeing,family fun providing luxurious accommodation with outdoor infinity pool and privatebeach area located in the heart of Da Nang city

The resort has 111 pool villas with garden views, with private access to the sea

or facing the sea Each villa from 1 to 4 bedrooms is modernly furnished and has aseparate swimming pool

2 History of formation and development

Premier Village Danang Resort officially operated on June 10, 2015

After 7 years since its official operation, Premier Village Resort has reallyachieved a lot of success and is growing more and more It can be seen that the name ofthis resort is at the top of the most luxurious 5-star resorts in Da Nang today

3 Core values

“Quality”, “Class”, “Difference” are the core values that Sun Group has put

on top throughout the journey of formation and development

4 Organization chart

Directly managed by Accor (the third largest resort business group in theworld), PVDR's organizational structure is created according to Accor's template andgeneral rules

Figure 2 Organization chart at Premier Village Danang Resort (Source: Premier

Village Danang Human Resources Department)

The General Manager who is fully responsible for all aspects related to the

development and growth of a Resort has the following powers and duties:

- Directly develop and design programs, plans, and business strategies periodically over time for the Resort (Week/month/quarter/year)

- Take full responsibility for the resort's profit and loss issues,marketing and advertising strategies, business, and budget management

of the Resort

- Supervising, managing and tracking all activities and working results

of departments and divisions, in order to ensure the smooth operation ofthe Resort

- Receive and closely follow the business situation of the Resort.

- Develop standards for service quality provided Design specific programs to train, guide and improve the service quality of the Resort

Accounting department: The role of this department is to control resort

financial fluctuations, assist the board of directors in optimizing costs, managing risks aswell as planning business strategies Specific tasks include invoicing customers, trackingand consolidating accounts receivable, reconciling accounts, processing accounts payable,consolidating multiple jointly owned units, budgeting, etc periodic financial statements

as well as financial analysis In addition, the finance - accounting department also assists

in sourcing capital, monitoring and managing revenue and expenditure of the Resort.From there, it helps Resort managers understand business activities and make timelyadjustments

Procurement department: In fact, the Resort's shopping room belongs to theAccounting department, which has the function of sourcing goods, purchasing all itemsfor the Resort with the best price and quality Procurement department duties include:

- Search for potential supplier information

- Manage project orders, export POs to suppliers and store them on the system

- Quality control of incoming goods

- Develop relationships with suppliers

- Organize and manage inventory

- Handle accounting documents and procedures related to each order,communicate with accounting department to complete payment procedures

Administration - Human Resources Department: Responsible for acquiring,

using, training and developing human resources of the Resort The role of the humanresources department is also involved in creating a fair and objective internal system thatpromotes transparency and openness in organizational communication The HRdepartment also acts as a progressive voice in the overall system and strives to ensurecompetitiveness between other departments and employees within the department

5 The business field of the enterprise

Currently, PVDR's business activities include:

- Business accommodation services

- Catering business

- Additional services such as: spa, gym, conference organization, outdoor wedding party, taxi call for guests,

5.1 Accommodation service

Figure 3 Inside a PVDR resort villa

This is the most basic activity of the resort that dominates other activities in theResort, accounting for the largest proportion of PVDR's total revenue

With a resort model designed and built in a modern and luxurious manneralong with the space overlooking the My Khe beach, it has attracted the attention ofdomestic and foreign customers In addition, in addition to facilities, PVDR's staff is alsowell-trained, with a cheerful and comfortable working spirit, so they always bringcustomers a great experience when staying here For example, the slogan “Hello!” Everytime we meet with staff or customers, we leave a deep impression on customers using theservice, which is always a highly appreciated point when customers leave reviews onsocial networking sites

5.2 Food and Beverage service

Besides the resort, dining is an indispensable part, the catering businessoccupies a significant position in the total revenue of PVD resort, ranking second after thetravel service business reside In order for the catering business to survive and develop,PVDR owns a team of chefs with skills that are rated at the top and have been praised bycustomers after using the food service here

Restaurant and Bar system of the Resort:

 Ca Chuon Co Seafood Restaurant: The space of the restaurant is modern

and comfortable, with an open view overlooking the sea It offers a menu with dishesspecializing in fresh seafood The source of ingredients is provided on the same day, sothe absolute quality is guaranteed, the restaurant also provides the service of orderingprivate meals, ordering parties to organize events

Figure 4 Ca Chuon Co Restaurant

 Lemon Grass Restaurant: Lemon Grass is the place to stop for connoisseurs

of Vietnamese, Asian and exotic Western dishes It has everything from traditional dishes

to international premium dishes More specifically, the flavors of the dishes are delicious,

prepared by the top chefs at Premier Village Danang Resort Plus, LemonGrass has both indoor and poolside spaces for guests to choose.

Figure 5 Lemon Grass Restaurant

 Nautica Beach Club: In the chain of resort restaurants at Premier Village

Danang, Nautica Beach Club is the destination for many guests who love the taste of thesea, to enjoy a unique meal while watching the sea Some outstanding dishes on the menu

of Nautica Beach can be mentioned such as: special sandwiches, chicken wings, burgerswith chicken or beef, In addition, Nautica bar with many flavors of Thermal CocktailsThe area promises to bring visitors an unforgettable feeling of refreshment

Figure 6 Nautica Beach Club

5.3 Another service

Additional service business is important, contributing to increase revenue andprofit for the Resort, prolonging the length of stay and increasing the level of customersatisfaction, and increasing the prestige of the Resort

On the resort premises, there are San Spa, Kids Club, Gym room andadditional services such as: laundry, calling taxis for guests, organizing conferences,outdoor wedding parties,

Figure 7 Another service at PVDR

6 Customers

Resort customers are divided into 2 groups:

Resort visitors: Most of the Resort's customers will be resort visitors, they willuse the services and facilities available at the Resort

Investors: This is a group of people who have a great need for large profits inbusiness, they learn the potential to invest and bring high profits for resort business

7 Profit and Loss Statement

Returning to operation after the first epidemic in 2022, the second quarter of

2022 recorded a total revenue of VND 50 billion, an increase of 5% compared to the sameperiod in 2021 This revenue record was contributed by the growth of the company alldepartments, especially Marketing and F&B departments

8 Giới thiệu về vị trí kiến tập và nhiệm vụ của TTS mua sắm

8 1 Introdution

Internship period: From July 11, 2022 to September 11, 2022.

Supervisor: Van Phu Phung (Mr Phung)

8.2 Internship mission

 Support finding new sources of goods and suppliers

 Support to deploy purchasing according to plan to ensure adequate and timely supply of goods

 Check the quality of delivered goods and report to the supplier in case

of unsatisfactory goods

 Support to collect and store fully, accurately and scientifically allrecords and documents related to the purchasing process of the purchasingdepartment

 Support to gather documents and documents for approval, deliveryand receipt of documents between departments, divisions in the companyand units in the Group

 Support other tasks as assigned by supervisor

II Overview of ST25 rice supply chain at Premier Village Danang

1 Supply chain graph

Figure 8 ST25 rice supply chain graph

2 Components of the PVDR supply chain

1 1.Manufacture

ST25 rice, also known as Soc Trang fragrant rice, is the result of 20 years ofresearch by engineer Ho Quang Cua The ST25 variety is the latest generation of thefamous fragrant rice line with many qualities that are classified as "premium"

ST25 Rice Factory with rice production process with advanced and modernEuropean technology produces beautiful, clean and high-quality rice grains.

From seed selection to planting, we all follow the strict principles of theOrganic production process to produce clean and safe high-quality seeds Standard ST25rice production process includes: drying, shelling, preserving and packaging

1.2 Viet Hai Private Enterprise

Viet Hai private enterprise acts as a distribution intermediary in the ST25 ricesupply chain, responsible for bringing products from the producer to the market and to thecustomer (Premier Village Danang Resort)

Viet Hai is a wholesaler specializing in buying and selling Asian and Europeanspices (prepackaged foods) for restaurants and hotels with business address at 261 TranPhu, Phuoc Ninh Ward, Hai Chau District, Da Nang City, Vietnam

Figure 9 Delivery transport of Viet Hai Private Enterprise

1.3 Thang Long Goods Supply Company Limited - Da Nang Branch

Thang Long Commodity Supply Company Limited (TLS) - a member of SunGroup's supply block (SSC) For food orders and decentralized shopping orders >= 5million (VAT excluded), PVDR will send POs to TLS and TLS will place orders with

suppliers instead of PVDR Once approved, the orders will be sent to the supplier forpreparation and delivery as scheduled.

Hình 10 PO and bill of Viet Hai Private Enterprise

1.4 Premier Village Danang Resort

PVDR acts as an end point of the chain, with the goal of turning inputproducts into dishes to serve its customers, PVDR always gives priority to choosingreputable suppliers and is known for the best services High-quality products Incominggoods are always carefully checked for packaging, quality, moisture, to ensure that therice is kept the same quality

After being delivered to PVDR's receiving area, Mr Hoai (Storekeeper) willsign the delivery note and transfer the rice goods to the Food Dry Inventory

Figure 11 Picture of ST25 rice at Receiving hall

The main customers of ST25 Rice products are resort tourists, they use foodservices at PVDR including dishes made from ST25 Rice Finished products from ST25Rice can include dishes from rice such as: Yangzhou fried rice, curry rice, white rice eatenwith other dishes,

3 The movement of flows 1.6 Material (Product) flow

Figure 12 The movement of material flow

Movement from supplier (Viet Hai Private Enterprise) to Premier Village Danang:

Procurement department will create a P/O (Purchasing Order) and send it toTLS for approval, after approval, the P/O will be sent to Viet Hai supplier, after Viet Haicompletes all the products in the list P/O will be sent to PVDR according to the expecteddelivery date recorded in the P/O.

However, for defective products (perforated packaging, improperly packed,moldy rice, etc.), PVDR will not accept the item and return it to the supplier to beexchanged as required

Downstream from Premier Village Danang to customers:

After receiving enough goods and checking to meet the desired rice qualitystandards, ST25 Rice is a specialized food item for processing for tourists, so it will besent to the F&B Ca Chuon department for chefs to prepare turned into dishes servingcatering services for guests of the Resort

1.7 Information flow

Figure 13 The movement of information flow

Information flow will be a two-way flow, usually information will start fromcustomers (For example: Customers order food in advance for an outdoor wedding party)then will be the basis for making demand for subjects in which the subjects exchangedwith each other the following specific information:

Khách hàng ↔ Premier Village Đà Nẵng: - Information about the price of resort

packages and services provided by PVDR

- Information about the need to use

Premier Village Đà Nẵng ↔ Công ty

TNHH Cung ứng hàng hóa Thăng Long

(TLS)

Premier Village Danang Resort ↔ Viet

Hai Private Enterprise

1.8.

Figure 14 The movement of financial flow

Financial flow is the reverse flow from customers to suppliers, in which:Customers will pay for accommodation services and use services for PVDR, customerscan make cash payments or use cards credit to pay for PVDR; PVDR's accounting

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