Giáo trình Tiếng Anh nhà hàng quốc tế: Phần 2

Mỗi bài trong cuốn Tiếng Anh nhà hàng quốc tế trình bày một khía cạnh khác nhau của các hoạt động trong khách sạn như đặt bàn, gọi món ăn, chuẩn bị món ăn, bày dọn bàn, thanh toán hóa đơn,... và tập trung vào phần ngôn ngữ chức năng có liên quan với các hoạt động này. Mời các bạn cùng tham khảo nội dung phần 2 cuốn sách.

9

Later stages of the meal

Các g ia i đoạn sau bữ a ăn

To start you off

B ắ t đ ầ u

1 Think of a good restaurant that you know Which of these items would it serve after the main course? Would it serve any other items which are not on the list? In what order would it serve the items?

Hãy n g h ĩ về một nhà hàng tốt mà bạn biết M ón nào trong số các món sau đây mà nó phục vụ sau món chính? Nó có phục vụ các món nào khác không nằm tro n g danh sách kh ô n g ? Nó sẽ phục vụ các món theo thứ tự nào?

(a) petits fours, mints, Turkish delight, or other small sweets

(h) dessert wine or fortified wine

2 The table sets out some of the basic ingredients and prepared elements of desserts From the list, can you find two more items for each heading?

Bảng dưới đây sắp đ ặ t m ột số thành phần cơ bản và các thành phần đã dược chuẩn b ị của các món trảng miệng Từ danh sách, bạn có th ể tìm thêm

h a i món cho m ỗi tiê u đề không?

almonds - batter - cherries - cinnamon - cream - eggs - ginger - pastry

- pineapple - pistachios - plums - raisins - prunes - vanilla

How many more items of each type can you name? (You will find lists of these items on page 94-95 and pages 188-184

Có bao nhiêu món nữa thuộc mỗi lo ạ i mà bạn có th ể kể tên? (Bạn sẽ tìm thấy danh sách các món này ở trang 94-95 và tran g 188-184.

3 Which verb goes with which picture?

Động từ nào đ i với hình nào?

to beat - to chop - to dip - to grate - to grind (past tense: ground) - to shred

- to whip

4 Can you name desserts of these different kinds?

Bạn có th ể nêu tên các món trá n g m iệng thuộc các lo ại khác nhau này không?

(a) very sweet - not very sweet - rich - light - not fattening

(b) which contain no flour

(c) which contain no or very little sugar

5 Can you name desserts which include:

Bạn có th ể nêu tên các món trá n g m iệng bao gồm :

jelly - ice cream - whipped cream - short pastry - flaky pastry - choux pastry

- sponge (cake) - chocolate - marzipan

6 Add any cheeses that you know to this list:

Hãy thêm bất cứ lo ạ i pho m át nào vào danh sách sau đây:

Strong: Gorgonzola

Rather strong: Cheddar Mild: Philadelphia

Rather mild: Brie

7 You will hear a list of fifteen ingredients that can be used in desserts Write

down each ingredient

Bạn sẽ nghe m ột danh sách gồm m ười lăm thành p h ần có được dùng tro n g món trá n g miệng H ãy viế t ra m ỗi thành phần.

For example:

1 sliced oranges

Play the tape again, and follow the procedure for Exercise 7 on page 7.

Mở băng một lầ n nữa, và thực hiện theo thủ tục bài tập 7 ở trang 7

8 Llsten to the descriptions of three desserts, and complété the details in the chart

Lắng nghe các phần m iêu tả về ba món trảng m iệng, và hoàn thành các chi tiẽ t trong biểu dồ.

It consists of cooked, _

apples, _

and _ in

a mixture of

crumbs and _ of

9 Play the tape again, and follow the procedure for Exercise 7 on page 7

M ở băng một lầ n nữa, và thực hiện theo thủ tục dành cho bài tập 7 ở trang 7.

10 Work on your own or with a partner Use the framework in Exercise 8 to write explanations of three desserts Then read your explanations to another student

or group of students They should try to guess what dessert you are explaining Together discuss the wording of your explanations: if they are accurate, if there is enough information, and so on

Làm việc m ột m ình hoặc với một bạn học Sử dụng khung trong bài tập 8 dể viế t phần g iả i thích về ba món tráng miệng Sau đó đọc phần g iả i thích cho

m ột hoặc m ột nhóm học viên khác nghe Họ nên cố gắng doán xem món trá n g m iệng nào bạn dang g iả i thích Cùng nhau thảo luận lờ i g iả i thích của bạn: xem liệ u chúng chính xác không, có đủ thông tin hay không, v.v.

11 Use the framework below to compare desserts from the menu on page 57, like this: The chocolate brandy cake is richer than the cream caramel

Sử dụng khung dưới đây để so sánh các món trá n g m iệng từ thực đơn ở trang 57, như th ế này:

The chocolate brandy cake is sweeter

12 Write down a list of six desserts for a menu, and compare them in the same way

V iết ra m ột danh sách gồm sáu món trá n g m iệng cho m ột thực đơn, và so sánh chúng theo cách tương tự.

13 Use the information ỉn the list in Exercise 6 to describe various cheeses For exam ple:

Sử dụng thông tin trong danh sách ở hài tập 6 để mô tả các món phó m át khác nhau Ví dụ :

Brie is a rather mild, soft cheese.

Cheddar is a rather strong, hard cheese.

Gorgonzola is a strong, medium hard, blue cheese.

14 Use the information from Exercise 6 Take turns to be A (a customer) or B (a

coffee with milk or creamstrong coffee with rum, brown sugar and cream

In the same way, describe any other kinds of coffee which are usual in your region.

Theo cách tương tựy hãy mô ta hất kỳ ì nại cà phờ nào khác phổ hiến trong vùng của hạn.

16 You will hear three orders for coffee Note down the orders, putting a tick (v^)

in columns 4, 5 or 6

Bạn sẽ nghe 3 phần g ọ i cà phê Ghi các món gọi dó dặ t dấu chọn ( S) vào cột 4y 5 hoặc G.

17 You will hear a waiter taking down two customers’ orders for the later stages

of a meal Write down the order First, the waiter wants to know if the woman has finished her meat course

Bạn sẽ nghe một nhân viên phục vụ dang nhận các món gọi cứa hai khách tron g các g ia i doạn cuối của bữa ăn Hãy viết ra món gọi Trước tiên, nhãn viên phục vụ muốn b iế t liệ u người phụ nữ dã dùng xong món th ịt hay chưa.

Làm việc với m ột bạn học biết ngôn ngữ của bạn Lần lượt thay phiên dóng vai A hoặc B A nên n ó i tên các thành phần món trá n g m iệng bàng ngôn ngừ của bạn; B nên nói tên các thành phần bàng tiếng A n h, càng nhanh càng tốt.

Ví d ụ :

A: mantequilla fundida B: melted butter

A: crème B: cream

20 Work with one or more students Write down the names of three suitable desserts for each of these types of customer:

Làm việc với m ột hoặc nhiều học viên Viết tên của ba món trá n g m iệng thích hợp cho m ỗi lo ạ i khách hàng sau đây:

(a) diabetic

(b) on a low-fat diet

(c) Jewish, having had meat for the main course

(d) with ulcers

(e) loves really sweet desserts

(f) wants something light

You will use these lists in Exercise 21

Bạn sẽ sử dụng các danh sách này trong bài tập 21.

21 Work with a partner Using the lists you drew up in Exercise 20, take turns to

be A (a customer) and B (a walter/waltress) B should answer A’s questions

Làm việc với m ột bạn học Sử dụng các danh sách mà bạn thảo ở bải tập 20, lần lượt thay ph iê n đóng vai là A (khách hàng) và B (nhân viên phục vụ) B nên trả lờ i các câu hỏi của A.

I'm diabetlc/l have

ulcers, etc What

The is sweeter/etc than the

The contains less sugar/etc than the

22 Role-play ỉn groups Draw up a menu for the later stages of a meal, or use ar existing menu Practise giving and taking orders for desserts, cheese, coffee and liqueurs Include customers who ask for explanations or advice

Đóng vai theo các nhóm Phác thảo một thực đơn cho các g ia i đoạn sau cùng của bửa ăn hoặc dùng m ột thực đơn hiện có Tập gọ i món và nhận cho các món trá n g m iệng, món phó m át, cà phê và rượu Bao gồm cả các khách cần

g iả i thích hoặc cần lờ i khuyên.

Language reference

Tham kh ảo ngôn n gữ

Types of desserts/sweets

a cake, a mousse, a pudding, a pie (= with pastry on top, Brit.E; with or without pastn

on top, Am.E), a tan (= without pastry on top, Brit.E)

Ingredients in desserts

Fruits (countable): apples, apricots, cherries, oranges, peaches, pears, plums

Nuts (countable): almonds, pistachios, walnuts

(uncountable): coconut

Dried fru it (countable): currants, raisins, sultanas

(uncountable): mixed dried fruit

Other basic ingredients (countable): eggs, egg whites, egg yolks

(uncountable): butter, chocolate, cream, flour, milk, sugar

Flavourings (uncountable): cinnamon, coffee, chocolate, ginger, nutmeg, rum, vanilla

Prepared elem ents (uncountable): batter, ice cream, jam, jelly, meringue, choux pastry, flaky pastry, short pastry

Preparation of ingredients

Chopped nuts, ground almonds, grated nutmeg, shredded coconut, sliced apples, mixed dried fruit, whipped cream, beaten eggs/egg whites, tinned peaches, apples dipped in batter, stewed fruit

D escribing desserts/sw eets

cold, hot, sweet, rich, fattening, heavy, light; contains (no) sugar/flour

The Gorgonzola is stronger than the Brie

The chocolate cake contains more sugar than the fruit salad

The fruit salad is less rich and contains less sugar than the chocolate cake

Polite questions

Will that be sufficient, Sir/Madam? (Have you finished? Informat)

Would you like dessert?

UNIT 9 LATER STAGES OF THE MEAL

c TOPIC 1 ) THE FOOD YOU EAT

the general word for things that people usually

eat: food (noun U) * There's not much food in

the fridge! * food and drink * baby food

food that you have or want to have on a

particu-lar occasion: something to eat *

Would you like something to eat?

the flavour o f a particular food or drink:

taste * / don }t know what you put in it but

i t ’s got a really strange taste.

anything which a person can eat is edible;

opposite: inedible

■ food which is eaten at a particular time o f

the day: meal

a small meal, for example a sandwich, that

you can eat between main meals: snack

light food and drinks served in public places:

(rather form al) refreshments* Light re­

freshments w ill be available.

the food that a person usually eats: diet

(noun C /U ) * People who live on the East

coast o f Africa have a diet mainly o f fish

and rice. * A healthy diet is important fo r

a long life. * a balanced diet (= having a

healthy variety o f different kinds o f food) *

illnesses caused by poor diet

when you eat only certain foods, for ex­

ample because you want to lose weight or

for medical reasons, you follow a special

diet * a high fib re diet * a low calorie diet

• to have sth as your only food: live on sth *

They live on fish and chips!

to eat or drink less o f sth: cut * down on sth

* I'm cutting down on sugar.

to avoid eating or drinking sth; keep* off

sth * He's going to try and keep o fffa tty

foods fo r a while.

food that you need to stay healthy, nour­

ishment (noun U); to give sb nourishment:

nourish sb; food which is good and healthy

is nourishing, nutritious * You can't ju st

eat sweets and crisps -you need to get some

proper nourishment. * a nutritious meal

- the food that you eat and the way it affects your health: nutrition (noun U) * I ’m study­ ing food and nutrition at college.

AN NHIEU

- to eat too much: overeat*

- a person who eats too much is greedy;

nouns ([}): greed, greediness * You ’re only allowed one biscuit, not three - don't be so greedy. * I 've never seen such greediness - she ate the whole cake herself

- a person who eats too much: glutton, (in ­

fo r m a l) pig * G r e e d y p ig !

- to eat a lot, in a greedy way: gorge yourself

(on sth), (informal) make* a pig of your­ self * There was so much to eat - 1 ended

up making a real p ig o f myself

■ NOT EATING ENOUGH

ẮN KHÔNG ĐỦ

- a person who has not been given enough food is underfed

- to have nothing or very little to eat: starve;

noun (U): starvation; adjective: starving,

(half-) starved * There are people starving

a ll over the world * a famine (= a period when there is not enough food) leading to mass starvation o a starving child o Those poor animals - they look half-starved.

- the illness that people can have from not eating enough food: malnutrition (noun U)

* to suffer from malnutrition

- a person who is suffering from malnutrition

is malnourished

■choosing to eat a little

- to choose not to eat very much because you want to lose weight: diet, go*/be on a diet * / want to lose weight so I 'm going on a diet.

- to choose not to eat, for religious rea­sons for example: fast; noun: fast * Mus­ lim s fa s t during Ramadan.

; topic 2 ) WANTING TO EAT

MUdNAN

- w h en y o u n eed or w ant to eat sth, you are -

h u n g r y , the fe e lin g that y o u w ant or need

to eat: h u n g e r (noun U ) * I ’m hungry-what

tim e’s dinner? * suffering from hunger

- a bit hungry; p e c k is h * to feel a bit peckish

- very hungry, fa m is h e d , r a v e n o u s , sta r v in g -

* I ’m absolutely famished.

C t o t o 3 ) eating

BANG AN

- to take fo o d into y o u r b o d y through your

m outh: e a t* (sth) * I'm hungry 1 really must

have something to eat * Are you ready to

eat now?

- to take liq uid into y o u r b o d y through your

m outh: d r in k * (sth )

- to eat and /or drink: (formal) consume sth;

noun (U): consumption * Only food bought

here may be consumed on the premises.

- to cut fo o d w ith your teeth ; b ite * (Into sth f

noun: b ite * She bit into her sandwich *

Can / have a bite o f your apple?

- the am ount o f fo o d y o u put in y ou r mouth

- to m ake fo o d or drink p a ss in to your body

from your m outh: s w a llo w (sth )

C im T f) after eating

SAUKHIAN

- w h en you h a v e had e n o u g h to eat you are

{informal) fu ll (up) * Would you like some

more?"No thanks, it was lovely but I ’m

full ’

- if y o u cannot eat any m ore, then you c a n ’t

the desire or need for food; appetite

{noun C lU) * Jack’s got a huge appetite

- you’ d better make enough for four * /

don 7 think she’s w ell - she’s got no ap­ petite.

to become hungry because o f working: work up an appetite

- to send food or liquid out o f your mouth: spit* sth out

- the wet substance in your mouth which helps you to chew and swallow the food:

saliva (noun U)

- to pull a liquid into your mouth by making your lips into a round shape and pulling your cheeks in; suck (sth) * You should suck cough sweets slowly, not chew them.

- to move your tongue across sth; lick sth *

to lick an ice cream

- to eat food very quickly; bolt sth (down),

gobble sth (up) * D on’t bolt your food you ’ll get indigestion.

to eat or drink sth very quickly; gulp sth ("down) * / woke up really late, gulped down my tea and ate my toast on the bus.

- to eat sth by taking small rites; nibble fatl

on) sth * She nibbled a piece o f cheese.

- to give food to sb / sth: feed* sb / sth

manage sth * That was a lovely meal but

l ’m afraid I can 7 manage any more.

- to change food in the stomach so that it can be used by the body; digest sth; noun

(U): digestion; the system in your body

w h ich c a u s e s fo o d to be d ig ested : digestive

system * Small babies cannot digest solid

food.

- w h en y o u r s to m a c h hurts b e c a u se it ca n ­

n ot d ig e s t th e f o o d , y o u h a v e indigestion

{noun U) * Onions give me indigestion.

- air that y o u s w a llo w w h en y o u are eatin g or

d rin k in g; th e g a s in y o u r sto m a c h : w in d

{nounU)

- to b rin g th e g a s up th rou gh y o u r mouth:

belch, (informal) burp

- the so u n d that y o u m ak e w h en y o u bring

g a s up th ro u g h y o u r m outh: belch, (infor­

mal) burp * to give a burp

- to bring fo o d up through the m outh w hen

y o u are ill: be sick (especially AmE)throw

up, (formal)vomit; to a v o id vom iting: k eep sth down * He can }t keep anything down -

he was sick three times during the night and then he threw up again this morning.

■MORE

- i f y o u s e e sth n ic e to eat and the sm ell m ak es

y o u fe e l hungry, it makes* your mouth w a ­

ter * Mm, that smells delicious, its really making my mouth water.

- to g iv e p e o p le o n ly a sm all am ou nt o f sth (n o t as m uch as th e y m a y want): ration sth;

noun (\J): r a tio n in g * During the war, food , clothes and petrol were a ll rationed. * Ra­ tioning did not end until the 1950s.

- th e am ou nt g iv e n to sb w hen there is not

e n o u g h to g o ro u n d , for e x a m p le in a war:

ration

To start you off

B ắt đ ầ u

1 List each of the following drinks against its correct heading in the list below

For example: Spirits : ưoẩía.

L iệ t kè m ỗi tro n g số các thức uống sau đây đưa vào tiêu dề thích hợp trong danh sách bẽn dưới Ví dụ: c S ^ íx ã í : ưodỂ a. .

ginger ale/beer — Perrier — Cointreau — Dubonnet — vodka — Tabasco — Grème de menthe — whisky — lemonade — Evian — tomato juice —

Campari — Grand Marnier — vermouth — Vittel — Angostura bitters — orange squash — Bénédictine — sherry

Add to the lists any drinks which are usual in your region

Bo sung vào các danh sách bất cứ loại nước uống nào phổ biến trong vùng của bạn.

2 Look at the list of drinks below Can you say what the usual combinations are?

For example: gin and orange (juice), gin and bitter lemon, Çfin and .

Hãy xem danh sách các loại nước uống dưới đây Bạn có the nói các kết hợp thông thường là gì không? Ví dụ: gin and orange (juice), gin and bitter lemon, gin and .

limewater

some still mineral water

a dry sherry or vermouth

4 When customers ask for drinks, they may use the phrases in the fist column

Find and com plete the correct explanations in the second column You will

hear some of the phrases in Exercise 5

K h i khách hàng yêu cầu các thức uống, hãy sử dụng các cụm từ ở cột thứ

nhất T ìm và hoàn thành các p h ầ n g iả i thích ở cột th ứ hai Bạn sẽ nghe một

số cụm từ trong bài tập 5.

On the rocks

Thank you!

A stiff whisky

Go easy on the soda

I want only a little

With ice, and nothing else

Stop pouring now

A large with nothing added

Developing the topic

P h á t triể n chủ đ ề

Q -O

5 You will hear five customers ordering drinks Listen once and put ticks Ự ) to

indicate each custom er’s order Then listen again, and indicate if the customer

wants only a little (+) or a lot (+ +)

gin

v''+ +vodka

soda

tonic

y

+orangejuiceice

6 Study and then practise the w a ite rs ’ sentences Follow the procedure for

Exercise 7 on page 7

H ã y n g h iê n c ứ u v à s a u đ ó t ậ p n ó i c á c c â u c ù a n h â n v iê n p h ụ c v ụ T h ự c h iệ n

th e o th ủ tụ c d à n h c h o b à i t ậ p 7 ở tr a n g 7

7 Work with a partner Take turns to be A, a customer, and B, a waiter/waitress who is making suggestions Use language from Exercises 1 and 2, and include other drinks that are usual in your region.

Làm việc với m ột bạn học Lần lượt đóng vai là A , một khách hàng, và B, nhản viên phục vụ đang đưa ra các lờ i dề nghị Sử dụng ngôn ngữ từ bài tập

1 và 2, và bao gồm các thức uống khác p h ổ biến trong vùng của bạn.

I d like something non-alcoholic Certainly, Sir/Madam

a liqueur,

a soft drink, some mineral water

etc

8 Work with a partner Take turns to be A, a customer, and B, a waiter/waitress Use language from E xercise 3 B should reply som etim es as in (i) and sometimes as in (ii)

Làm việc với m ột bạn học Lần lượt thay phiên dóng vai A, m ột khách hàng,

và B, m ột nhân viên phục vụ Sử dụng ngôn ngữ ở bài tập 3 Đ ôi k h i B nên trả lờ i như tro n g phần (i) và đôi k h i như trong phần (ii).

A

B

A whisky (etc.), Sir/Madam? _

(i) Single or double?

Bạn sẽ nghe ba khách hàng g ọ i m ột vài thức uống cho m ỗi người Họ n ó i với tốc độ tự nhiên và vì vậy bạn có thể cần p h ả i nghe nhiều lần Trước tiê n , lắng nghe và dánh dấu chọn (*0 cho b iế t m ỗi khách hàng muốn bao nhiêu thức uống Sau đó lắ n g nghe lạ i và v iế t tên m ỗi thức uống dưới m ỗi dấu chọn.

Q - P I

10 study and practise the waiters’ sentences Follow the procedure for Exercise

7 on page 7

N ghiên cứu và thực hành các câu của nhân viên ph ục Thực theo

th ủ tục dành cho bài tập 7 ở tran g sô' 7

Follow<up

Tiếp theo

11 Work in pairs Write down the names of sixteen alcoholic and non-alcoholic

drinks, each on a separate slip of paper Put the slips of paper in a box or large

envelope Take turns to be A (waiter/waltress) and B (a customer) B should pull

out four slips, and prepare to order the four drinks, giving student A all the necessary

Information For example: Can you get US one double Scotch on the rocks, a

soda with ice, a sm all medium dry sherry and a tomato ju ice without student

A should repeat the order and write it down, then check with B that he or she

has written it down correctly

Làm việc theo cặp V iết ra tên của m ười sáu lo ạ i thức uống có cồn và không

có cồn, m ỗi tên nằm trẽn m ột tờ g iấ y nhỏ riêng H ãy đ ặ t các tờ g iấ y nhỏ vào

trong m ột cái hộp hoặc tro n g m ột phong bì lớn L ầ n lư ợt thay ph iê n đóng

vai là A (nhân viên phục vụ) và B (m ột khách hàng) B nên kéo ra bốn tờ giấ y

và chuẩn b ị đề g ọ i bốn thức uống, đưa cho học viên A tấ t cả những thông

cần th iế t Ví d ụ : Can you get US one double Scotch on the rocks, a soda with

ice, a sm all medium dry sherry and a tomato juice w ith o u t ice? Học viên A

nên lặ p lạ i món g ọ i và v iế t nó ra, rồ i kiểm tra vớ i B và bảo đảm ràn g đã

g h i nó đúng.

12 Work in the same way, but this time B should give some incomplete orders;

for example: Can you get US a Scotch? and Student A should ask tor further

information; for example: A Scotch? Certainly, Sir A single or double? Would

you like it on the rocks? etc.

Làm việc theo cách tương tự nhưng lầ n này B nên đưa ra các món g ọ i chưa

hoàn chỉn h; v í d ụ : Can you get us a Scotch? và học viên A nên hỏi đ ể biết

thêm thông tin;ví dụ : A Scotch? C ertainly, Sir A single or double? Would

you lik e i t on the rocks?

L a n g u a g e refer en ce

Tham kh ảo ngôn ngữ

General categories of drinks

spirits, aperitifs, liqueurs, mineral water, non-alcoholic/soft drinks, mixes (for wines, see Unit 6)

Description of quantity (for comprehension)

a little, a splash, a dash, a spot; go easy on the water; don’t drown it! Thank you!/ Thanks! (= Stop pouring!) plenty of soda; fill it up!

Making suggestions

How about a sherry?

Asking what a custom er wants

What can I get you, Sir/Madam?

(What)would you like, Sir/Madam?

Stating the price

That’ll be $5.60, Sir/Madam

UNIT 10 DRINKS

c TOPIC 1 ) PLACES WHERE PEOPLE GO TO BUY

AND DRINK ALCOHOL

NHƠNB NƠI N Btítìl BÉNMUA VÀ UÕNBRÚỌU

- a place in a hotel, restaurant, club, etc where friends and drink: pub (AmE bar), (formal)

you can buy and drink alcoholic drinks: bar public house * We're going down to the

* / 7/ meet you downstairs in the bar * a pub fo r a drink.

theatre bar - a shop where you can buy alcohol:

off-li a building where people go to meet their cence (AmE package store)

c TOPIC 2 ) DRINKS MADE WITH ALCOHOL

- drinks made with alcohol: (alcoholic) drink

(AmE liquor) (noun U), (inform al) booze

(noun U) * We must get some drink fo r the

party.

- strong alcoholic drinks: spirits (noun plu­

ral) (AmE hard liquor, noun U) * l never

drink spirits, only beer and wine.

- a drink made from grain: beer; a type of light

beer: lager

- a drink made from grapes: wine

- a drink made from apples: cider

- a strong brown drink made from grain:

whisky (AmE whiskey); whisky which

comes from Scotland: Scotch; a type o f

whiskey made in the USA: bourbon

- a strong dark brown drink made from wine:

brandy

- a strong colourless drink often drunk with

tonic water: gin

c TOPIC 3 ) DRINKING ALCOHOL

UONBRtflfU

- to drink alcohol: drink*, have a drink * He

drinks too much * She was sitting in the

bar having a drink.

- to express good wishes before having an

- a strong colourless drink typically from Russia: vodka

Note: beer, wine, etc can be used as uncount-able nouns: * Do you like Aus­ tra lia n wine? *.\1y fa v o u rite drink is Scotch on the rocks (= Scotch whisky with ice) * There's some beer in the fridge. If used as countable nouns, the meaning is ‘a type o f or ‘a glass o f : * This is an excellent brandy (= a good type o f brandy) * Would you like a beer (= a glass o f beer)?

- a drink that people have before a meal: aperi­

t if * Shall we have an aperitif?

- a strong sweet drink that is usually drunk

in small quantities after a meal: liqueur

- a drink containing a mixture o f alcoholic drinks, fruit juices, etc: cocktail

- a mixture of different drinks made in a large container at a party: punch

al-coholic drink, people sometimes say

cheers * They raised their glasses to each other and said *cheers \

(used about a drink) containing twice as

much as the usual amount: double, large * a

double brandy * a large whisky and soda

- (used about a strong alcoholic drink) served

with nothing added: neat * neat vodka *

No water, thanks I 'll drink it neat.

- a person who needs alcohol every day is

an al-coholic; the medical condition is al­

coholism (noun U) * the social costs o f al­

- i f sb drinks too much, they get drunk *

Peter got really drunk last night.

- a person who has drunk too much is drunk,

(informal)pissed, (formal) intoxicated * It was a good party - no one got really drunk.

- very drunk: blind drunk, (informal) plas­ tered * "Was he drunk? ’ Absolutely plas­ tered. '

- a person starts feeling the effects o f alco­hol when it goes to their head * She only had one drink but it went straight to her head.

- having drunk too much alcohol, or show­ing the effects o f too much alcohol:

drunken (only before a noun); noun (U): drunkenness * / was shouted at by some drunken youths. * drunken singing

- not drunk: sober * / stayed sober last night because I had to drive home.

- to start to feel normal again after being drunk: sober up * He drank some coffee to try and sober up.

- the headache that a person may have after drinking too much: hangover * / couldn't

do any work this morning; I had a terrible hangover.

c TOPIC 4 ) NOT DRINKING ALCOHOL

KHÔNG UONB RƯỢU

- containing no alcohol: non-alcoholic, a low-alcohol * alcoholfree wine

drink which is non-alcoholic: soft drink * _ t0 drink |ess a|cohol than you normal|y do; / 'dbetter have something non-alcoholic - (on sth) * J have a

I m driving thanks l 'm cutting down.

- (used about beer or wine) containing no t0 nol drink alcohol; keep* o ff *

- a person who never drinks alcohol: teeto- the sugar changes to alcohol.

taller (AmE teetotaler); adjective: teetotal - /he main process used in making whisky,

* She never drinks - she s teetotal. gin, etc: distilling (noun U); verb: distil sth

- to change chemically: ferment; noun (U): - a place where whisky, gin, etc are made: fermentation * As a result o f fermentation, tillery

dis-Talking about money

Bên trá i là cụm từ mà m ột người có th ể tìm thấy trên thực đơn Bên p h ả i là

lờ i g iả i thích mà m ột trưởng phục vụ có th ề cho khách hàng bi&t k h i họ thanh toán tiền Tìm các lờ i g iả i thích để kết hợp các cụm từ Ví dụ:

UNIT

11

(a) There is no service charge.

Gratuities are at your discretion.

1 Yes, Madam You can use your American Express card

(b) All major credit cards accepted 2 The cost of your meal Is $65, Sir

The extra $6.50 is for the waiter

(c) We regret we do not accept

credit cards

3 The bill doesn’t include service, Sir

If you would like to give the waitress something, that’s for you to decide

(d) ALL PRICES INCLUDE TAX 4 We have to add this amount for tax, Madam It’s 8% of the

cost of the meal

(e) Cover charge: $2.00.

5 This isn’t for any food or drink, Madam We add this sum to every bill, for tha rolls, linen, and so on

(f) 10% SERVICE CHARGE WILL

BE ADDED

6 You don’t pay anything extra for tax, Sir It’s already in the price of the meal

(g) All prices are exclusive of tax

at.the current rate

7. I’m very sorry, Sir, you won’t be / able to use your Diner’s club card / Could you pay in cash or by

traveller’s cheque?

2 Write down these numbers and symbols in words You will hear them in Exercise 3

Vièt các con số này và các k í hiệu bằng chữ Bạn sẽ nghe chúng trong bài tập 3.

4 Play the tape again, and practise saying the numbers

Hãy mở lạ i băng và thực hành nói các con số.

5 Use the table below to express the seven pieces of information in Exercise 1; for example: 1 American Express cards are accepted.

Sử dụng bảng dưới đây để diễn tả 7 thông tin tron g bài tập 1; ví dụ: 1

American Express cards are accepted.

B ail sẽ nghe sáu khách hàng đang hỏi về việc thanh toán hoá đơn của họ Trước tiê n , chắc chắn rằng bạn biết các từ dưới đây có ý nghĩa là gì Sau dó, lắng nghe và đánh dấu chọn ( o vào ô đúng cho m ỗi khách hàng để biểu th ị những gì mà họ dang nói Thêm bất cứ chi tiết nào vào trong cột cuối cùng.

Cash (local Foreign Traveller's Credit Cheque plus Details

Nghe lạ i và thực hành các câu trả lờ i của nhân viên phục vụ Thực hiện theo

th ủ tục dành cho bài tập 7 ở tra n g 7

8 Work with a partner Take turns to be A (a waiter/waitress) and B (a customer,

who is ready to pay the bill) Use phrases from Exercise 6

Làm việc với m ột bạn học Lần lượt thay phiên đóng vai là A(nhăn viên phục vụ)

và B (khách hàng, người đang thanh toán hoá đơn) Sử dụng cụm từ ở bài tập 6.

A How will you be paying, Sir/Madam?

cheque with a banker's card

A (i) That'll be fine, Sir/Madam

(ii) I'm very sorry, Sir/Madam

We don't accept

We only accept

_ iii!L I'll just ask the manager/cashier/ about that

9 Work in the same way This time, after B has said how he/she wants to pay,

continue:

Làm việc theo cách tương tự Lầ n này, sau k h i B n ó i về cách anh ta /c ô ta

muốn thanh toán, hãy tiế p tục:

In which currency?

May I see your

card?

B (Answers or shows card)

A (i) That'll be fine, Sir/Madam

Could you please sign here

Could you please make out your cheque to Restaurant Chez N ous

(ii) I'm very sorry ., (iii) I'll just ask (As in Exercise 8)

(iv) I'm sorry, Sir/Madam This card has expired

(a) WAITER: Item 1 is the C-— ch-—

(b) CUSTOMER: The vegetables weren’t In ?

WAITER: No Sir They were ex—

(c) CUSTOMER: You seem to have ch—ed me twice for the dessert

WAITER: I’ll just go and ch— it for you, Sir

13 Look at some menus and explain the prices in them For example:

Hãy xem m ột số thực đơn và g iả i thích g iá trên các thực dơn đó Ví dụ: The French fries are included in this price.

A 15% service charge is added to the bill.

14 Work with a partner Make up some bills Take turns to be A (a waiter/waitress) and B (a customer) Practise the conversation between them, from the moment when B asks for the bill until he or she gets the receipt

Làm việc với m ột bạn học Lập m ột số hoả đơn Thay ph iê n đóng vai là A (nhân viên phục vụ) và B (m ột khách hàng) Thực hành cuộc đàm thoại giữa

họ, từ th ờ i điểm lúc B hỏ i hoá đơn cho đến k h i anh ta nhận biên nhận.

Language reference

Tham kh ảo ngôn ngữ

Figures and sums

Cardinal numbers (1 — several thousand): plus, minus/less, multiplied by/times, divided by; point; percent

Hospital Tax is added to the bill

Service is included in the bill

Potatoes are extra

Questions about paying

How will you be paying?

By which card?

In which currency?

May I see your card?

Statement about paying

I’m very sorry, we don’t accept credit cards

We only accept traveller’s cheques in dollars.I’m sorry, Sir/Madam This card has expired.I’ll just ask the manager about that

I’ll just go and check it for you

Requests about paying

Could you sign here, please?

Could you please make out your cheque to Siren?

UNIT 11 TALKING ABOUT MONEY

c TOPIC 1~) PAYING FOR STH

cm TRẢ CHO THỨBÌ

- to give sb money for sth you want to buy:

pay* (sb) (some money) (for sth); the act of

paying for sth: payment (noun U); the

amount that you pay for sth: payment *

How much did you pay fo r that picture? *

Payment must be made before goods are

delivered. * I have to make one more pay­

ment o f £50.

- a piece o f paper showing that sth has been

paid: receipt * Could you give me a re­

ceipt?

- to pay all the money that you owe: pay* sth

off * I'm determined to pay offall my debts.

- to pay for sth before you receive it: pay*

- the system o f buying goods or services and

not paying for them until later: credit (noun

Ư); to buy sth in this way: buy* sth on credit

* a credit account (= an arrangement with

c TOPIC f)

- money (coins and notes) that you can carry

in your hand: cash (noun U); to pay using

cash: pay* in cash * ‘Ho w do you want to

pay? ' 77/ pay in cash.’

- the money you get back i f you pay more

than the amount sth costs: change (noun

U) * / don’t think this is the right change

-I ’m sure -I gave you a tenpound note.

- a piece o f paper, printed by a bank, that you

can fill in, sign and use to pay for things:

cheque (AmEcheck); to pay using a cheque:

pay* by cheque (AmE check), give* sb a

a shop to buy things on credit)

- the first payment that you have to make when you buy on credit: deposit

- a regular payment that you make when you buy sth on credit: instalment (AmEinstall­ ment) * to pay in monthly instalments

- the money that you pay for borrowing money: interest (on sth) (noun U) * How much interest w ill I have to pay i f I pay fo r the car over twelve months?

■ GIVING MONEY BACK

THỐI TIỀN

- to give back money that you owe: repay*

sb (for sth), repay* sth (to sb); noun: re­ payment * When are you going to repay the money I lent you?

- to give back money that has been paid for sth (for example in a shop): refund (sb) sth,

refund sth (to sb); noun: refund * I f the cruise is cancelled, they 11 have to refund

a ll the passengers the cost o f their tickets.

* I ’m going straight back to the shop to demand a refund.

cheque * Can I give you a cheque?

- a cheque that you can change into foreign money when you are travelling abroad:

traveller’s cheque (AmEtraveler’s check)

- a piece o f paper like a cheque that you can buy from a post office and send to sb, and that they can exchange for money: postal order * I I I send you a postal order

- a small plastic card that allows you to get goods and services without using money (you usually receive a bill once a month for what you have bought): credit card

- a small plastic card that you can use to pay

for goods and services; money is deducted

directly from your bank account: debit card,

Switch card

- to pay using a plastic card: pay by credit

card, debit card, etc

- an arrangement by which a bank pays a cer­

tain amount o f money regularly from your

account to sb, for example to pay a bill:

standing order

- an arrangement by which money is auto­matically taken out o f your bank account in order to pay a bill: direct debit (noun U/C) * / agreed to pay by direct debit.

- a piece o f paper that you can exchange for certain goods and services: voucher * a gift voucher (= a voucher given to sb as a gift)

UNIT Complaints and other problems

vấn đ ề khác

To start you off

B ắ t đ ầ u

IA If a customer complains, what should a waiter/waitress say or do? Tick ự )

the actions which would be correct, and put a cross (x) by those which would

be incorrect

Nếu m ột khách hàng phàn nàn, nhân viên phục vụ nên nói hay làm gì? Đ ặt

dấu chọn (S ) cho những hành động đúng và đ ặ t dấu chéo (x) bên cạnh

những hành động sai.

□ 1 Apologise to the customer

□ 2 Be polite and calm

□ 3 Listen carefully to the customer

□ 4 Ask questions to find out more about the problem if necessary

□ 5 Tell the customer that he or she is wrong

□ 6 Explain the restaurant’s problems in detail

□ 7 Talk more loudly than the customer,

n 8- Take prompt action

□ 9 Suggest that the customer Is complaining about something that Is not very

Important

□ 10 Call a senior member of staff (e.g Head Walter), If you feel that you

cannot deal with the problem

□ 11 Tell the customer what you are going to do

□ 12 Maintain the customer’s confidence In the restaurant

□ 13 Say nothing and continue serving

□ 14 Thank the customer for bringing the matter to your attention

I B If the customer praises the food or service what should a walter/waitress say or

□ 3 React with embarrassment

□ 4 Ask for a larger tip

□ 5 Say ‘That’s very kind of you’

□ 6 Tell the customer you will pass on the compliment to other staff (as

appropriate)

□ 7 Ask the customer to write a letter to the manager

□ 8 Say Tm glad you like It’,

n 9- Say ‘Of course!’ and laugh

2 Make lists of things about which customers may complain, under these headings

Lập các danh sách những điều mà khách hàng có thể phàn nàn, dưới các

tiêu đề sau đây

The food: for example, cold

The service: for example, slaw

Equipment: for example, dirty cutlery

The environment for example, air conditioning too cold

Accident: for example, wine spilt on guest’s jacket

3 What action should restaurant staff take if:

H ành động nào mà nhân viên của một nhà hàng nên thực hiện nếu:

(a) The food or drink is spilt on guest’s clothing?

(b) A guest becomes ill?

(c) The wrong dish is served

(d) The food was not served as ordered by the customer

(e) The wine was bad

(f) The waiter forgot to serve a dish

4 Make a list (in your own language, if you like) of problems which customers may create for restaurant staff For example: A customer arrives in a swimsuit. Compare your list with other students’ lists You will use your list In Exercise 12

Lập m ột danh sách (bằng ngôn ngữ riêng của bạn, nếu bạn muốn) về các vấn đề mà khách hàng gây ra cho nhân viên của nhà hàng Ví dụ: A customer arrives in a swimsuit So sánh danh sách của bạn với danh sách các học viên khác Bạn sẽ sử dụng danh sách của m ình trong bài 12.

Developing the topic

P h á t tr iể n chủ đề

C l O I

5 You will hear six customers complaining Listen once, and make a note of each problem For example: 1 Too cold by the window.

Bạn sẽ nghe sáu khách hàng phàn nàn Háy lắ ng nghe một lầ n và g h i chú

m ỗi vấn đề Ví dụ: 1 Too cold by the window

Then draw up four columns, as below, listen again, and write down the staff’s actual, words for customers 2-6 In each column You will use some of these words in, Exercise 1

Sau đó vẽ bốn cột, như dưới đây, lắng nghe lạ i, và viết những lờ i thực sự của nhân viên dành cho khách hàng từ 2 đến 6 trong m ỗi cột Bạn sử dụng một

số từ này cho bài 11.

confidence

Đ ồi k h i nhăn viên p h ả i cho khách hàng biết về q u i đ ịn h của nhà hàng Hãy sử

dụ ng ngôn ngữ dưới đây để g iả i thích từng qui định Ví dụ: I ’m very sorry, Madam Ladies may not wear casual trousers in the restaurant

G entlem an have to wear Jacket s and ties in this pert of

Ladi es m ay not play casual t r ou ser s the r est aur ant

G uest s bring transistors into the

smoke dogs

long sleeves

r es ta u ra n t

You will use these explanations in Exercise 8

Bạn sẽ sử dụng lờ i g iả i thích này trong hài tập 8.

7B Sometimes staff can make helpful suggestions Use the table below to make suggestions to the custom ers in the pictures Perhaps you can add some suggestions of your own

Đ ôi k h i nhân viên có thể đưa ra những lờ i đề nghị hữu ích H ãy sử dụng bảng dưới đây dể đề nghị khách hàng trong các hình Có lẽ hạn có th ể thêm lờ i dề nghị của riê n g m ình.

Perhaps you would like to

could

borrow a tie

borrow a jacket

eat in the coffee shop instead

leave your dog in your car

put your dog in

8 Work with a partner Take turns to be A (a waiter/waitress) and B (a customer) Use the table below to act out the situations in the pictures in Exercise 7

Làm việc với m ột bạn học Lần lượt thay phiên đóng vai là A (nhân viên phục vụ) và B (m ột khách hàng) Sử dụng bảng dưới đây để thực hiện tìn h huống trong các h ìn h của bài tập 7

Tiếp theo

9 Make a list of five things about which a customer might complain In a restaurant Work with a partner Take turns to be A (a waiter/waitress) and B (a customer) B should complain about one of the things on his/her list A should respond by using and adapting the language in Exercise 5 Continue with the other complaints

on your list

Lập m ột danh sách về năm điều mà khách hàng có th ể phàn nàn trong một nhà hàng Làm việc với m ột bạn học Lần lượt thay ph iê n dóng vai là A (nhân viên ph ụ c vụ) và B (m ột khách hàng) B nên phàn nàn về m ột trong những điều nằm trê n danh sách của họ A nên trả lờ i bằng cách sử dụng và phỏng theo ngôn ngữ ở bài tập 5 Tiếp tục với các phàn nàn khác trên danh sách của bạn.

10 In Exercise 4 you made a list of problems which customers may create in a

restaurant Use your list and work with a partner B (the customer) should

simply state the problem Then A (the waiter/waitress) and B should continue

the conversation, using and adapting language from Exercises 7 and 8

Trong bài tập 4 bạn đã lập một danh sách về các vấn đề mà khách hàng có thể

đưa ra trong một nhà hàng Sư dụng danh sách của bạn và làm việc với một

bạn học B (khách hàng) chỉ nên nêu vấn đề Sau đó A (nhản viên phục vụ) và

B nén tiếp tục đàm th o ạ i, sử dụng và phỏng theo ngôn ngữ ở bài tập 7 và 8.

Language reference (See also Unit 4 for complaints about equipment;

and Unit 8 for complaints about food.)

A p ologising

I’m sorry (for a small problem; for example, if there is no ash tray on the table).

I’m so sorry/l’m very sorry (for more serious problem; for example, if some food is not

fresh).

I’m extremely sorry (for a really serious problem; for example, if the waiter has spilt some

food on a customer’s clothing).

Asking about problems

What seems to be the problem, Sir/Madam? (formal)

What’s the problem, Sir/Madam?

Is there a problem, Sir/Madam?

Making excuses

There must be some mistake (= I am sure there is a mistake.)

Maintaining the curtom er’s confidence

I’ll/We’ll (try to) make sure you enjoy your meal

I think/hope you’ll enjoy/like

Offers of action

I’ll change it for you immediately

I’ll ask the Head Waiter about that

Would you like to order something else?

We’ll be happy to pay the cleaning bill

Shall I have the chef heat this up for you?

Attracting a custom er’s attention

Excuse me, Sir/Madam

Polite refusals

I’m afraid (= I regret) that won’t be possible

Expressing sympathy

I understand how you fed, Sir/Madam

Explaining regulations with have to and may not

Gentleinan have to wear jackets and ties

Ladies may not wear casual trousers

Suggesting other courses of action

Perhaps you would like to borrow a tie?

Perhaps you could leave your dog in your car?

We could lend you a jacket

Insisting about regulations

We have to observe the regulations

UNIT 12 COMPLAINTS AND OTHER

PROBLEMS

c TOPIC 1 ) APOLOGIZING xm

+ when you have made a small mistake, for

example if you accidentally stand on

someone’s foot

K hi bạn p h ạ m m ột lỗ i nhỏ v í dụ

vô tìn h d ẫ m lên chân người nào

Sorry.

Sorry Ị didn ’t mean to kick you.

Excuse me AMERICAN

Oh, excuse me That was my fault.

+ when you have done something wrong or

upset someone

Khi bạn là m đ iều g ì sa i hoặc g â y

buồn p h iề n cho ai

Sorry.

Sorry I ’m late - the traffic was terrible!

I have forgotten your book Sorry!

+ about Sorry about a ll the mess.

c TOPIC 2 ) OFFERIS ĐỄ NGHỊ

+ offering to do something for someone

Đề n gh ị là m đ iều g ì cho ai

Would you like me to ?

use this when you want to be polite

Would you like me to help you with your

homework?

Do you want me to ?

use this with friends and people you know

well

Do you want me to get some tickets fo r the

concert?

Shall I ? BRITISH

Should I ? AMERICAN

Shall I buy the stu ff fo r the picnic?

Should I make the salad?

I’m sorry.

+ (that) I ’m sorry that you weren’t told about the meeting,

I ’m sorry I shouted at you.

+ about / 'm sorry about the mix-up It was my fault.

I’m really sorry (=very sorry)

I ’m really sorry, but I *ve broken one o f your CDs.

I apologize FORMAL

use this in form al spoken situations such

as meetings

I apologize fo r mentioning this again, but

we s till haven’t made a decision.

Apologies for WRITTEN

Apologies fo r not replying to your letter sooner.

+ offering someone a drink, something to eat etc

Đề nghị người nào m ột thức uống,

th ứ g ì đ ể ăn

Would you like ?

use this when you want to be polite

Would you like a drink?

Do you want ?

use this with friends and people you know well

Do you want a cup o f coffee?

Can I get you ?

Can / get you a beer or something?

How about ? INFORMAL

How about a quick snack before we leave?

Fancy ? / Do you fancy ? BRITISH IN­ FORMAL

Fancy a drink after work, Annie?

+ saying yes or no to an offer

T rả lời đ ồ n g ỷ hoặc không dồng

- Would you like a drink?

- Thanks A glass o f white wine, please.

That’s very kind of you FORMAL

- Would you like a drink?

- That s very kind o f you A glass o f white

c TOPIC 3 ) SUGGEST BẾ NGHỊ

! Compare suggest and advise If you sug­

gest something to someone, you mention

something they could or should do, or some­

thing you could do together: I suggested a

walk in the park. If you advise someone to

do something, you tell them quite strongly

that you think they should do it: I advised

her to put locks on a ll the windows.

! After suggest that, propose that, and rec­

ommend that, you can either use should or

you can leave out should: / suggested that

we should meet fo r a drink. I I suggested

that we meet fo r a drink. In American En­

glish, should is usually left out

1 T O S U G G E S T S O M E T H IN G

DỀ NGHỊ ĐIỀU

suggest [verb transitive]

to tell someone your ideas about what they

could or should do, where they could or

should go etc, or about what you and that

person should do together:

* “ Why don iyou come with US? " Alan suggested

* It was a sunny afternoon, and Jim sug­

gested a trip to the beach.

- Would you like a drink?

- No, thanks I have to leave soon.

No, I ’ m fine, thanks

use this to say no when someone offers you more food or drink

- Do you want another beer?

- No, l m fine, thanks.

That’s very kind of you, but FORMAL

- Would you like a drink?

- That s very kind o f you, but l }m afraid I can \t stay very long.

suggest doing something

* It was raining heavily, and she suggested calling a taxi.

! Don’t say ‘ he suggested me to go’ Say he suggested that I go or he suggested that I should go

make a suggestion

to suggest something that you think w ill help someone or w ill solve a problem:

* Can lju st make a suggestion? I think there s

an easier way to do this.

recommend [verb transitive]

to suggest something to someone because you know that it is good and you are sure that they w ill like it:

* Can you recommend a comfortable hotel near here?

recommend something to somebody

* Oh, that book? Karen recommended it to me.

! Don’t say ‘ I recommend to read this book’ Say I recommend this book

S U G G E S T IO N IN A M E E T IN G ,

R E P O R T E T C

ĐƯA RA M Ộ T ĐỀ N G H Ị CHÍNH THỨC TRONG MỘT

propose [verb transitive]

to formally suggest that something should

be done, especially at a meeting:

* The Russians proposed a treaty banning

a ll nuclear tests.

+ that

* / propose that we continue the meeting

tomorrow.

! In this meaning, don’t say 41 propose to

ban cars from the city centre’ Say I pro­

pose that we ban cars from the city centre

or I propose that cars be banned from the

city centre.

recommend [verb transitive]

to officially suggest that something should

be done, after you have considered the situ­

ation carefully:

* The rep ort recommends a number o f

changes in the existing law.

+ that

* The committee recommended that the

money should be given to charity.

* It is recommended that you back up a ll

your important files at least once a week.

! Don’t say ‘ I recommend to increase the

price’ Say I recommend that we increase

the price or I recommend that the price be

increased.

put forward [phrasal verb transitive]

to suggest new plans or ideas for people to

discuss and make decisions about

put forward something

* The UN has put forw ard a peace plan.

* ideas put forw a rd by environmental ad­

visers

nominate [verb transitive]

to formally suggest someone for an impor­

tant job or prize, especially when people

will vote to make a decision

nominate somebody for something

* Jane Campion was one o f the people nomi­

natedfor the 'Best Director ' award.

nominate somebody as something

* G orbachev unexpectedly nom inated

Yanayev as Vice-President.

nomination [noun countable/uncountable]:

* His nomination to the Supreme Court was blocked by po litica l opponents.

3 SOMETHING THAT SOMEONE SUGGESTS

suggestion [noun countable]

something that someone suggests:

* That’s an excellent suggestion.

* Does anyone have any other suggestions?

proposal [noun countable]

a formal or official suggestion that some­

thing should be done:

* They w ill consider our proposal at their next meeting.

I suggest (that) somebody do something

* / suggest we take a half-hour break and start again at 3.

* I f you don 7 know the answer, I suggest you try the encyclopedia.

Form al or inform al?

I suggest is m ore form al than all the other

* Let s not argue - it s my birthday!

why don’t you?/why not? spoken

sa y th is to s u g g e st so m e th in g to so m e o n e ,

e s p e c ia lly to h elp th em d e c id e w h a t to do:

* Why not get Andreas a book fo r his birth­

* Shall I get the theatre tickets?

* Shall we go shopping this afternoon, then?

do you want to? spoken

say this to s u g g e s t so m e th in g that y o u and

so m e o n e e ls e c o u ld do togeth er, and to ask the other p erso n if they agree:

* Do you want to go out fo r a meal?

how about?/what about? spoken

say this to s u g g e s t so m e th in g w h ich y o u think is a g o o d idea:

* We need a break - how about a weekend

in London?

* Well, if the car s too small, what about rent­

ing a bigger one?

could always spoken

UNIT Banqueting arrangements

N hiều nhà hàng có các tiệ n nghi tổ chức tiệ c: họ có th ể sắp xếp các bửa ăn tro n g m ột phòng ăn đặc biệt cho các chức năng như tiệc cưới, các bữa ăn tố i của công ty, hoặc các cuộc họp báo Các lo ạ i chức năng công và tư nào p h ổ biến tro n g các nhà hàng ở khu vực bạn? H ãy liệ t kê chúng V í dụ:

For which of these functions Is table service usual, and for which of them Is buffet service usual? (For some functions; of course, both kinds of service may be appropriate )

Chức năng nào trong số các chức năng sau đây là việc phục vụ bàn là bình thường, và chức năng nào trong chúng việc phục vụ bửa tiệc dứng lá bình thuờng? (D ĩ nhiên, đối với một số chức năng, cả hai loại dịch vụ đều thích hợp)

2 A restaurant may provide these things for Its banqueting customers Look at the pictures and fill In the crossword from the clues

M ột nhà hàng có th ể cung cấp các th ứ sau đây cho khách hàng tổ chức tiệc Hãy xem h ìn h và điền vào trò chơi ô chữ từ các g ợ i ý.

Clues

1 A

2 A

3 Match up the names with the pictures Put the number in the box For example:

Kết hợp các tên với các hình Đ ặt con số vào trong ô Ví dụ:

Blackboard and easel

in Unit 3.) Write down the questions you would ask You will hear them in Exercise 5

K hi một giám đốc tổ chức tiệc bắt đầu bàn về cách sắp xếp với một khách hàng, anh ta hoặc cô ta cần p h ải tìm thông tin dược liệ t kế dưới dây Bạn có nhớ cách hỏi các câu hỏi này một cách lịch sự không? (Xem bài tập 9, trong bài 3) Viết ra các câu hỏi mà bạn sẽ hỏi Bạn sẽ nghe chúng trong bài tập 5.

Date: For what day w— that be?

Time: W— th b- for lunch or d ?

Type of Function: W h -s —of function it?

Number of people: How-—people there-?

Price per head: How— per head you— to spend?

Wines: included or charged: W— that in wines, or w— they be ex—?

Developing the topic

P h á t triể n chủ đề

I

5 Listen as a banqueting manager receives a phone call from a customer First, check your answers to Exercise 4 Then listen again, and note down the information which the customer gives to the five questions above

Láng nghe g iá m đốc tổ chức tiệc nhận một cuộc gọi từ khách hàng Trước tiên hãy kiểm tra câu trả lờ i của bạn cho bài tập 4 Sau đó lắ n g nghe lạiy và g h i chú các thông tin mà khách hàng cung cấp cho năm câu hỏi ở trẽn.

6 Play the tape again Practise the banqueting m anager’s sentences Follow the procedure for Exercise 7 on page 7

M ở lạ i băng Tập nói các cáu của giảm đốc tổ chức tiệc Thực hiện theo thủ tục dành cho bài tập 7 ở tran g 7

7 On the next page is the letter from the Forest Hotel Banqueting Manager to

Mr Richardson Put in the missing words:

ơ tra n g tiế p theo là bức thư của giảm đốc tổ chức tiệc khách sạn Forest gởi cho ông M r Richardson H ãy điền vào các từ b ị th iế u sau dây:

approximatelychargedconfirmencloseforward

includesinformationreceptionsuccesstelephone

Dear Mr Richardson,

Thank you for your feiephore call of 3 January I would like t o _the

reservation of our Fountain Room for your on Wednesday, 1st February for

twenty guests.

I our Banqueting Information Pack, w h ic h _ our menus and

wine lists Drinks would b e extra at our standard prices.

Please let me know If you would like any further

I look to hearing from you We will naturally do our best to make your

8 A banqueting manager may need to describe reception rooms to customers

Một giám đốc tổ chức tiệc có thể cần miêu tả phòng tiếp khách cho khách hàng biết.

Floor area: 5.2 m X í>.2 m

Possible questions about a

room.

Information about a room

What size is the room?

How big/large is the room?

The room is approximately 5 metres square/25 square metres

It measures approximately 5 metres

by 5 metres

How high is the door?

What is the height of the door?

The door is 2 1/2 m high

How wide is the door?

What is the width of the door?

It is 1 3/4 m wide