Giáo trình tiếng Anh chuyên ngành Quản trị nhà hàng được biên soạn trên cơ sở chương trình khung của Tổng cục Nghề ban hành, giáo trình này đề cập về các vấn đề liên quan đến dịch vụ khách sạn, nhà hàng như việc tiếp đãi, ẩm thực,... Nội dung được trình bày dưới dạng các từ vựng, câu, mẫu đàm thoại xác thực theo tình huống. Mời các bạn cùng tham khảo!
WHAT DAY WAS IT YESTERDAY?
UNIT 2: I ASK FOR IT RARE
I’LL BRING THE DESSERT, SIR
STOP AND CHECK
RUMP STEAK IS TOUGHER THAN FILLET
IF YOU LIKE, I’LL GET THE MANAGER
TAKING A FOOD ORDER
HEALTH AND SAFETY AT WORK
Unit 1 WHAT DAY WAS IT YESTERDAY?
Grammar: The simple past tense of TO BE
Function: Talking about past events
Look at the pictures, say which occasions and when they are a) b) c) d) e) f)
Example: Picture a) is “Women’s Day” It’s on March 8 th
Tet, Independence day, Christmas, Mid-autumn festival, New year’s day
1 These are the months of the year
April February September a) Can you number them in the correct order? b) Compare your ideas with a partner c) Listen, check, and repeat
2 These are the days of the week
Tuesday Friday Wednesday a) Write them in the diary
_ b) Listen, check and repeat c) Match the times and the parts of the day
11.30 p.m the evening d) What’s your favorite day of the week? What’s your favorite part of the day? Why?
Spring Summer Autumn (Fall) Winter
Rainy season Dry season weekends
1 How many seasons are there in the US? What are they?
2 How many seasons are there in Vietnam? What are they?
_ b) Tell some activities in the seasons c) Which months are parts of which seasons?
Example: June, July and August are summer months
The simple past tense of TO BE Look at the chart Then complete the conversation below
He / She / It was (wasn’t) busy
Yes, she was (No, she wasn’t.) How were your classes?
Note: wasn’t = was not weren’t = were not
A: you out on Monday night?
B: Yes, I Steve and I at the Wild Hearts concert A: it good?
A: there any other bands on?
B: Yes, there , but they very good
Task 1 Months of the year Complete the crossword below
1 st – the first 4 th – the fourth 7 th – the seventh 10 th – the tenth
2 nd – the second 5 th – the fifth 8 th – the eighth 11 th – the eleventh
3 rd – the third 6 th – the sixth 9 th – the ninth 12 th – the twelfth
7 _ is the eleventh month of the year
8 _ is the eighth month of the year
9 is the fifth month of the year
10 _ is the fourth month of the year
11 _ is the ninth month of the year
1 is the first month of the year
2 _ is the sixth month of the year
3 is the tenth month of the year
4 _ is the twelfth month of the year
5 _ is the second month of the year
6 _ is the seventh month of the year
9 is the third month of the year
Task 2 Complete the sentences with days or months and the past form of “be”
2 This month is January, so the month before last _
3 Last month _ April, so this month is
4 Today is Monday, the day before yesterday
5 The month before last July, so last month
Task 3 Fill in the blanks with the simple past Use the correct form of be
1 Jamie _ the best salesperson last month (+)
3 Kay and Sam _ at the airport to meet me (+)
4 We _ hungry so we didn’t eat (-)
5 You _ in the meeting yesterday (-)
Task 4 Complete the questions and answers Use was or were
A: Was Pele a famous football player?
1 A: the Beatles from the United States?
2 A: Picasso and Dali famous artists?
3 A: Marilyn Monroe an American writer?
Task 5 Write sentences in the simple past Use the words below and the correct form of be
1 we / very busy / yesterday We were very busy yesterday
3 the movie / not / very good _
4 there / fifty people / at the meeting _
6 Tim and Elena / not / at school / yesterday _
My holiday in American was terrible! The plane late, and my uncle at the airport for six hours He really angry!
My uncle’s house is quite big, but my bedroom very small And my bed old and uncomfortable
The baseball match interesting and the hamburgers _ great
My cousins really boring-they are only six or seven years old!
Task 6 Preposition Complete the sentences with in, on, at:
Task 7 Complete Hannah’s letter Use was or were
Task 8 Read Hannah’s letter in task 7 again Write short answers
Was Hannah’s holiday great? No, it wasn’t.
2 Was her uncle at the airport for six hours?
6 Was the baseball match interesting?
Task 9 Conversation Work in pairs, practice the dialogue Then work with your partner and make your own conversation
Nam: When did you come here?
Peter: I came Vietnam on Sunday, 3 rd May
Nam: Now is 29 th June So, it has been a month since your arrival
How do you feel about the weather in Hanoi?
Peter: I think it is hotter than in my country Now, it is summer, isn’t it?
I like to visit Vietnam in winter Because the weather is always dry and cool
Nam: Today are you free? I want to invite you to go to the cinema
Peter: I’m sorry, I have to go to the dentist, now On Sunday this week?
Nam: Ok, I am going to meet you at 6.30 p.m here
Peter: Ok See you later, Nam
1 Can you list some popular occasions or public holidays in Vietnam? What are they? and when are they?
2 Where were you on these occasions or holidays last year? What did you do?
Unit 2 I ASKED IT FOR RARE
Grammar: The simple past tense
Function: Talking about past events and Taking orders
Read and put these boxes into the correct categories
There are many different ways of making polite requests, offers in English
When we offer something to somebody we can use the following forms:
Requests Can I give you a lift to the station?
- Can I use your phone, please?
Would you like some more ice? Can you help me with this, please?
I’d like a small salad and a sandwich
Can I get you a cup of coffee? Could they arrive at 10 o’clock? Can I use your phone, please?
Possibility Would you mind passing me the salt, please?
I can come and see you in a few minutes
You can buy stamps in the newsagents
- Would you like some coffee?
- Do you want some fruit?
- Can I get you something to drink?
- What would you like for desert?
We can accept an offer in the following ways:
- Yes please, that would be great
- That's very kind of you Thank you
We can decline an offer using an expression like those below:
- I'm full to be honest Thanks anyway
Things to remember about making a request:
1 "Would you mind " is followed by a gerund (verb +_ing)
Example: “Would you mind lending me your book? "
2 The response to the following request:
A: "Would you mind giving me your coat? " is either B: "No, I don't mind."(which is a positive response to the request It means that I accept to give you my coat) or B: "Yes." (which is a negative response to the request It means that I don't want to give you my coat.)
3 Could is more polite than can a) Write the conversation in the speech bubbles Practice the conversation in pairs
Do you want ice and lemon in the mineral water?
I’ll have a mineral water and a glass of red wine, please
What would you like? b) Listen and check
I to send you my new address I in last weekend
My brother and some of friends me to move It a lot of work!
We all day and then I a little party in the evening
So I them They’re really nice. a) Look at the chart How do you form the simple past of regular verbs and irregular verbs?
She cleaned the apartment last night
We found some letters on Saturday
You read the letters this morning b) List out the time in the sentences
Example: yesterday, c) List the present and past forms of the verbs Compare the answers with your partner wrote threw took went met said read found want had say find know write put go meet put read have wanted take throw knew
Example: wrote – write d) Fill in the blanks with the past of come, want, be, move, meet, help, work, and have
* Note: Pronunciation of _ed endings
The _ed ending is pronounced:
* Now read the passage loudly to a partner
Subject pronouns Possessive adjective Possessive Pronouns
My Your His Her Its Our You Their
Mine Yours His Hers Its Ours Yours Theirs
On Friday, I worked in the apartment
I cleaned all day Then I watched TV -
On Saturday, I painted and decorated all day
Joe visited He cooked dinner.
What is 'POSSESSIVE PRONOUNS'? - It tells you who owns something
Possessive Case = Use an apostrophe to show ownership by an individual
Example: This is John Smith’s house
- Use an apostrophe to show ownership when something is possessed by more than one person
Example: Welcome to the Smiths’ house
Task 1 Underline the correct form
1 Would you like / Shall I ice and lemon?
2 Can I have / Would you like two large beers, please?
3 Could I / Shall I charge this to your room?
4 Can I have / Would you like your key card, please?
5 Would you like / Could we have sparkling or still mineral water?
6 Shall I / Could I have a dry white wine and a Margarita?
7 Could I have / Would you like draught or bottled beer?
8 Can we have / Shall our drinks in the garden?
Task 2 Fill in the past form of verbs Choose the number and write the base form of verbs
5 brought 14 ate 6 chose 16 learnt (learned)
Task 3 Answer the guests’ questions Read the guests’ questions below Then answer the questions Use the words from the list below Notice that the answers are in the past
18 take reserve think arrive close order ask wait put leave
1 Is Mr Loewenthal here yet, do you know?
He arrived ten minutes ago, sir
2 Is the cafeteria still open by any chance?
It half an hour ago, I’m afraid, madam
3 Where can I find Mr Gonzalez?
He you to meet him in the bar, sir
4 I think I left my briefcase here Have you got it?
I it in the cloakroom for you, sir
5 Is Miss Larsson still here? I’m very late I know
Miss Larsson for half an hour, sir, and then
6 My name’s Jones I booked a table for two
I a table for you by the window, madam
7 And what time too What happen?
I’m sorry about the delay, sir It longer than I _ to change your order
8 I don’t think that fish is mine, you know
I’m sorry, madam I thought you fish
Task 4 Fill in the blanks with the simple past Use the correct form of the words in parentheses
1 She (buy) a present for David yesterday
2 I (check) my e-mail this morning
3 We (leave) for the airport at 6 a.m
4 He (write) the letter yesterday
5 They (give) him the information
6 Paul (make) any phone calls yesterday
7 Krista (make) a pizza for dinner
Task 5 Possessive adjectives Fill in the blanks with the correct possessive adjectives
1 I’m Alicia and this is my cousin, Alec
2 “Nice to meet you, Mr and Mrs Davis What are first names?”
3 Barbara has a son son and my daughter go to the same school
4 My brother and I live in the United States, but _ parents live in Canada
5 I want to talk to Mr Alonzo Do you have phone number?
6 Do you want to go to Li and Sam’s? new house is really beautiful
7 “Is this book, Sally?” — “No, it isn’t It’s Tim’s.”
8 Sandy works for a new company name is MacroSci
Task 6 Rewrite the sentences, use possessive pronouns
1 They’re your books They’re yours.
Task 7 Write 'apostrophe s' into the gaps
Example: I met _ sister yesterday (Mandy)
Answer: I met Mandy's sister yesterday
2 Let's go to the (Smiths)
3 The room is upstairs (children)
4 sister is twelve years old (John)
5 shoes are on the second floor (Men)
6 _ and _ bags have got blue stickers (Susan - Steve)
7 My _ car wasn't expensive (parents)
8 CD player is new.(Charles)
Task 8 Read the passage and do the tasks
Complete the test with a verb from the box in the Past Simple fall find break laugh spend leave lose need take celebrate save can’t (past = couldn’t)
LOST, ALONE, AND INJURED ON A MOUNTAIN
Gary Smith yesterday celebrated his twentieth birthday, but he’s lucky to be alive In march this year, he was climbing Ben Nevis,
Britain highest mountain, when he (1) _ his way and
(2) _ sixteen hours in sub-zero temperatures
“My friends (3) _ at me for having so much survival equipment, but it (4) _ my life.”
On the first night, the weather was so bad that it tore his new mountain tent to pieces, so he moved into a Youth Hotel He (5)
_ the hotel at 10.00 the next morning, but that afternoon he was in trouble “I (6) _ off a rock and (7) my left leg I (8) _ move.”
Mountain rescue teams went out to look for Gary, and (9) him at 9.00 the next morning A helicopter (10) him to hospital, where he (11)
several operations “Next time I’ll go with my friends, not on my own!” he joked
B Short answers Answer the questions about Gary and about you Use short answers
1 Did Gary get lost? Yes, he did
2 Did he have a lot of equipment?
3 Did he go with friends?
4 Did he hurt his hand?
5 Did you do your homework last night?
6 Did you do any sports yesterday?
Task 9 Conversation Taking an Order for Steaks & Meat Dishes
1 Take the roles of a waiter (waitress) and a guest, use these sayings as clues to make a complete conversation
Waiter: How would you like your steak (done), sir?
How could you like it cooked, sir?
What vegetables would you like to go with it, sir?
Would you like boiled potatoes or French fries, sir?
Will you have rice with your meal, sir?
Guest: Well done, please /Medium, please /Medium – rare, please /Rare, please
Cauliflower and mashed potatoes, please
Guest (G): I’d like to have dinner in your restaurant at 7:00 tonight
G: This is Henry Green speaking I’d like to have a table for four tonight
G: Yes, you are right By the way, could you give us a table in the corner?
We’d like to have a quiet table
1 Have you ever had meals in a restaurant? When was it? With whom? Which occasions? _
2 Can you tell the procedure when you come and order in the restaurant?
What do you say when ordering?
Unit 3 DID YOU ORDER FISH, SIR?
Grammar: The simple past tense (negative and question)
Function: Ordering and Restaurant talk
Work with your partner, one is a waiter/waitress, one is a client at the fast food shop Look at the pictures order and take orders
Example: A: Can I take your order?
B: I’d like French fries, grapes and an ice-cream, please
1 Look at the spider gram a) Write the names by the pictures beer mushroom wine water cheese milk eggs rice sausage bananas fish sandwiches bacon grapes bread pasta potatoes tomatoes b) Listen and check your ideas c) Can you add any more words?
Ask what he / she likes…
A: Do you like (to eat / to drink / to have) chocolate?
Simple past: Negative statements and Questions
He / She didn’t (did not) eat steak
We have a lot of money
Yes, he did / No, he didn’t
When did you have dinner?
At 5.30 p.m a) Rewrite the sentences in the negative
1 He said his name He didn’t say his name
2 They had a good time in Mexico
3 Martin arrived at work at 10:00
5 We went to the museum in the morning _
6 She lost her handbag yesterday b) Put the words in order to make questions in the simple past
1 what / John and Kate / buy / yesterday
What did John and Kate buy yesterday?
4 where / we / park / the car
5 you / be / at the concert
- We use one (singular) and ones (plural) to avoid unnecessary repetition
See those two girls? Helen is the tall one and Jane is the short one
Which is your car, the red one or the blue one?
My trousers are torn I need some new ones
See those two girls Helen is the one on the left
Let’s look at the photographs The ones you took in Paris
- We often use them after Which in questions:
You can borrow a book Which one do you want?
There are lots of books here Which ones are yours? a) Read the sentences and find out the words one / ones refer to _
1 There are two cars in the garage The green one is mine
2 Which coat is yours? That one’s mine
3 These shirts are new Those ones are old
4 Brown car is a good one
5 There are a mother bird and four young ones in the nest b) Complete the sentences with one / ones
1 Which is your coat? _The green
2 What flavor ice-cream is that? _ Raspberry
3 Is this Chinese food? _ No, it's Thai
4 I'm making myself a cup of tea Would you like _?
5 How much are the sandwiches?
- The tuna are £2.50 and the others are £2.00
6 What sort of bread do you prefer? _ Brown
Task 2 Complete the sentences with a/an + adj + one clean weak better big new smaller
1 This cup is dirty Can I have a clean one?
2 I’m going to sell my car and buy
3 That’s not a very good photograph but this is
4 This box is too small I want
5 I like a strong cup of tea better than _
6 This hat is too big for me I want
Task 3 Saying no politely Sometimes you must say no to a guests Read what these guests say, and then answer like this:
1 But I phoned you and changed the time Didn’t you get the message?
No, sir / madam, I’m sorry I’m afraid we didn’t get it
2 Did you find my handbag last night?
3 But didn’t you know we would be six for dinner?
4 But my friend gave you the message, I’m sure
5 My colleague rang you last night about our reservation
6 But I wrote to you changing the date Didn’t you get my letter?
7 But I told my secretary to send you a telex Didn’t you receive it?
8 Did you find my wallet last night?
9 I know it was very short notice, but did you manage to book those theatre tickets for me?
10 But didn’t you know my wife was coming with me?
Task 4 Asking questions Ann works in the restaurant in the Holiday Inn, Frankfurt She must often ask the guests questions Complete her sentences below Use these words:
1 Where would you like to sit, sir?
2 _ would you like your steak done, madam?
3 _ did you make your reservation, sir?
4 _ time did you want a table for, madam?
5 _ is your room number, sir?
6 _ did you speak to about this, madam?
7 _ many guests are you expecting, sir?
8 _ would you like to pay, madam?
9 _ would you like to drink, sir?
10 _ did you leave your coat madam? In the cloakroom?
Task 5 Answering questions Anna must also answer the guests’ questions Use the table below and answer the guests’ questions
1 How much is the breakfast?
2 What time does the bar close?
3 How much do you add for service?
What When Where How Who
We They close(s) open(s) don’t charge cost(s) sell offer buy don’t allow accept serve cigarettes in the foyer most credit cards light meal in the cafeteria eighteen marks all our vegetables fresh at 9.30 at two in the morning for service set menu as well pets in the restaurant
4 What time do the banks open round here?
5 Can I get some cigarettes here?
6 Can I bring my dog into the restaurant?
7 Do you take credit cards?
8 I don’t want a full meal Just an omelet or something Can I get that here? _
9 Is your restaurant all à la carte?
10 Are these peas out of a can?
Task 6 Read what these guests say Then complete the sentences, like this:
When did you make it, sir?
2 This isn’t what I ordered, you know
3 I’m sure I left it on the table
What on the table, sir?
4 I’ve already paid my bill
5 I spoke to someone about having a table by the window
What time it for, madam?
8 I think I may have lost my handbag
9 I spoke to someone about this yesterday
Task 7 Write sentences, like this:
Which ones would he like? He’d like the small ones
Task 8 Work in groups, take the roles of waiters / waitress and guests, practice the dialogue
Scene: Mr Green (G) and his friend, Mr Banks (B) are having dinner in the restaurant
Seating Hostess (SH) : Good evening, sir A table for two?
G : Yes, by the window, please
Waiter (W) : Good evening Please take your seats, gentlemen
(He pulls out the seat for the two gentlemen and they sit down.)
Here are the menus Would you like to order aperitif?
G : I’ll have a Campari and soda What about you?
W : Thank you Here you are One medium dry sherry and a Campari and soda Are you ready to order now, gentlemen?
G : No, we are still looking at the menu Maybe you should recommend something for the main course
W : Certainly The T-bone steak is very good I would suggest that you try this
G : That’s a good idea I love beef steaks I’ll have the T-bone steak
W : How would you like it cooked?
W : What kind of potatoes would you like with it?
W : And what will your vegetable be?
W : And what would you like for your appetizer?
G : I’ll have hors d’oeuvres and the baked salmon
B : I’ll start with the hors d’oeuvres followed by the sole
W : What would you like to follow?
B : What is this Noisettes Milanese exactly?
W : It’s lamb cooked with herbs and served with spaghetti
B : That sounds very interesting I’ll try that
W : Mashed, boiled or baked potato?
W : And what will your vegetable be?
Wine Waiter (WW) : Good evening, gentlemen! Your wine list
G : Thank you Let’s see what they got for us
WW : I can recommend the wine Chablis, sir It’s very popular
G : OK, a bottle of the Chablis How about you, Jim?
B : Bring me some mineral water, please
W : Would you like anything else?
G : Yes, we’ll have some dessert
W : You can choose from the dessert list Here you are
G : I’ll take some strawberry ice-cream
B : Vanilla ice-cream for me, please
Task 9 Work in group, set up your own conversation about “Ordering and taking Vietnamese food in the restaurant”
1 What are your favorite food and drinks?
2 Which questions does a waiter/waitress often ask when he or she takes guests’ orders?
Unit 4 I’LL BRING THE DESSERT, SIR
Grammar: The simple future tense
Function: Ordering and Restaurant talk
Match the pictures with the desserts
Example: 1 – cheese cake a chocolate covered strawberries b fruit salad c lemon meringue pie d pumpkin pie e cheese cake f volcano cake g strawberries and cream h jelly roll i banana split
He / She / It will be late
He / She / It will not be late
Will you get home late?
-Yes, I will / No, I won’t What will you need?
Look at the menu, then answer the questions
2 If you want to eat fruit, which starter would you have?
3 Which two main courses are chicken?
4 Which two main courses are fish?
5 Can you have rice with the main course?
6 What are there in the dessert?
7 How much is a cup of coffee?
2 Subject and object pronouns a) Look at the example and complete the chart
What will you give to Sam? What will you give to him?
He likes vegetables He likes them
She never eats steak She never eats it
She her They b) Fill in the blanks with object pronouns
1 John is making a birthday cake for Joli Can you help him ??
Yes He is making now
3 I need a present Can you help ?
4 Do you know Liz and Mike?
5 We’re planning a party Do you want to help ?
Task 1 What do you say? Look at these pictures and read the sentences Then match the pictures with the correct sentences
35 a) I’ll take it, madam d) I’ll bring it up immediately, madam b) I’ll get you the bill, sir e) I’ll get you the menu, sir c) I’ll fetch a cloth, sir f) I’ll take it away, madam
Task 2 Saying what you will do Look at what these guests say Use the table below, and say what you will do to help them
I’ll ask the wine waiter madam
2 This fish doesn’t taste right to me, you know
3 I’ve dropped my knife on the floor
4 Can you put my briefcase somewhere?
5 Would you help me carry these drinks?
6 Are these any messages for me?
8 I’m sorry, my son’s spilled his orange juice all over the table
I’ll get ask bring leave another tablecloth, madam the chef about it, sir the reception for you, madam you a clean one the wine waiter, madam them to your table, sir the trolley, madam it in the cloakroom, sir
Task 3 How do you help them? Sometimes guests have problems Look at what these guests say, then say what you will do to help them Use these phrases: tell the chef fetch the clean one get some ice get the wine waiter bring you some
Guest: It’s my whisky It’s warm
You : I’m very sorry, madam I’ll get some ice immediately .
1 It’s my knife It’s dirty
3 This fish is bad, you know It tastes terrible
4 It’s the wine There’s something wrong with it
Task 4 Answering questions Look at these guests’ questions, like this:
When does the cafeteria shut? half an hour
It will / It’ll be shutting in half an hour, madam
1 When does the restaurant open? ten minutes
2 When does the bar close? an hour
3 When’s my aperitif coming? a moment
4 When are our steaks coming? two or three minutes
5 When does the cashier come?
Task 5 Asking questions Look at what these guests say Then ask them a question, like this:
Certainly, sir When will you be arriving?
1 I’ll have some extra guests for dinner
2 Tell Mr Jones I’ll wait for him
3 I’d like to settle the bill, please
4 I’d like to wait for my wife
5 Can you show Mr Aziz to my table when he comes?
Task 6 Circle the correct personal pronoun
1 They saw Steve and me / I at the movies last night after class
2 He is going to the party with you and me / I, if you don't mind
3 You and her / she ought to return the books to the library because they are already overdue
4 Prof Molina left a message for you and me / I He needs to see us
5 Ron invited Mary and me / I to have dinner with him / he
6 Emily is a good basketball player I watch Betsy and she / her carefully during games
7 Tom and me / I, both want to marry Ann She has to choose between he and I / him and me
8 Nick ate dinner with the Robertsons and we / us
9 The new student has been assigned to work on the group research project with you and I / me
10 He rang Mary and invited she / her to dinner
Task 7 Choose the correct pronoun
1 My sister’s car isn’t black It / He / Its is white, but its / it’s / it is windows are black
2 Their daughter is so beautiful and her / she / hers is very modest
3 Our teacher is very nice Her/Its / She children are also in their / our / you class
4 Tom is in my school He / His / My is a really good student hers / his / he marks are really high
5 These aren’t my shoes Where are my / me / mine?
6 Look at me / he / her! I am talking to your / you / yours
7 Pay attention to you/ him / your teacher or you won't understand he / him / hers
8 Every week I visit my / me / I grandparents I love their / mine / them
9 My sister lives in Paris, she / her / hers house is so big
10 My friend has got two kids, they / them / their names are Lea and Daniel
Task 8 Complete the crosswords with these clues
4 The principal dish of a meal (2 words)
6 Ticket or bill with the amount that you have to pay at a restaurant
8 Food such as French fries, ice cream, popcorn, pizza, hot dogs, soft drinks and candy (2 words)
10 A person who dines or a small, informal, and usually inexpensive restaurant
12 A serving system where people help themselves
16 A restaurant in which the customers are served at a counter and carry their meals on trays to tables
17 A container for holding or serving food
19 A small portion of food served before the main meal
22 What you eat when you are hungry between meals
23 A tool with several narrow tines on one end to hold food
25 The meal you have in the evening
26 The meal you have at noon
29 A kiosk or small structure in streets or parks where you can buy refreshments, hot dogs, and other simple foods
30 A device where people cook or heat food
31 Person who serves you food at a restaurant
1 What you eat at the end of a meal
2 Meal you have outdoors, for example in a park or beach
3 The meal you have in the morning
5 Person who makes food in a restaurant
7 A small restaurant in which coffee and light meals are served (2 words)
9 Food that can be prepared and served quickly
11 Something you usually call for to get a table in a busy restaurant
13 Cookout in the backyard, summer get-together where people grill meat
14 A list with dishes that you can have at a restaurant
15 Money that you give to a server if the service is good
18 Late breakfast or early lunch usually at around 11 a.m
20 A public meeting place where people go to drink beer and sometimes shoot pool or watch sports
21 A side dish with raw vegetables
24 What you need to cut your food
27 Something used at table to wipe the lips or fingers and protect the clothes
28 Area found in shopping malls, airports, and parks Food
Task 9 Reading Read the text carefully, and do the task
Every profession has rules, more or less Table service has more There are personal rules dealing with you as an individual and rules for working directly with guests This should not scare you - in fact, the rules should make you feel more secure All these rules are based on common sense and are designed to make your work easier
Gum chewing and smoking during working hours are forbidden A noisy service station is a sign that the service personnel are neglecting their main task, which is creating a relaxing environment in which guests can enjoy their meals All utensils should be handled carefully and silently, and orders should be called calmly, so that even during your busiest time, the atmosphere will not become hectic Collisions with colleagues are easily avoided if you obey the following two rules:
2 In a restaurant, as on the road, there is right-hand traffic Always keep to the right
Always move forward, never backward You will soon learn that service is much easier this way Moreover, you will appear more graceful and elegant Wasted motions mean more work, and they are signs of inattentiveness Always think about what you are doing and plan ahead- make every move count If you need a hand towel, carry it, neatly folded, over your left forearm
Carrying Plates, Glassware, Flatware, and Other Utensils
During service the right and left hands have distinct functions The left hand carries while the right hand works Flatware, glasses, cups, and the like are always carried on a tray, never in your hands For safety and to prevent clattering, this tray should always be covered with a paper or cloth napkin When bringing platters to the side table or guest table, always carry them with both hands The hand towel should be draped lengthwise over the cloche so you can hold the platter on both ends If several plates or serving dishes are carried at the same time, place them on the towel so they will not slide Serving bowls and sauce boats are always placed on a small plate with a paper doily
A stack of plates is always carried with both hands Wrap your hand towel around the plates so that you do not touch the plates with your bare hands Do not hold the plates against your body
Always hold a plate between the thumb and index finger Your thumb should be flat on the rim of the plate, pointing toward the rim, never into the plate Hold the first plate between the thumb and index finger The index finger is placed slightly behind the lower rim Slide the
41 second plate against the index finger and support it with the other fingers from beneath Two Plates, Held from Above
The first plate is held with the thumb and index finger With that hand turned slightly upward, balance the second plate on the lower forearm and the ball of the thumb Support the upper plate with the other fingers
The basic technique is the same as carrying two plates from above After picking up the first plate, arrange the flatware on it The handle of the first fork is under your thumb; this will secure the remaining flatware Then slide the knife in at a right angle under the fork Now pick up the second plate with the flatware, and place the flatware on the first plate, fork beneath the thumb and knife below The remaining plates are stacked on the second plate, while the flatware is arranged on the first plate In an elegant service no more than four plates are cleared at once Small food remnants on the plates can be pushed to the lower plate; be sure to turn away from the guest when doing this When the plates contain a lot of leftovers, they must be scraped away from the table Clear only two plates at a time and sort in the waiters' pantry
Rules for Service at the Guest Table