ENGLISH FOR HOTEL

By doing reservation, the guests can make sure that they will get a room in the hotel, because they book the room in this process.. There are some types of reservation which can be used

IAIN Madura, Pamekasan Text © Mohammad Naufal Aly, Dewi Sri Wahyuni, Khomaidi, Nafisatul Hasanah, Renita Norma Isrodiah, Uswatun Hasanah, 2018

Reviewer © Abd Ghofur, M.Pd

Design © Nafisa_Hs

All rights reserved No part of this publication may be reproduced, stored in a retrieval system, transmitted in any form, or by any means, electronic, mechanical, photocopying, or recording, without the prior written permission of the publishers

i

ACKNOWLEDGEMENTS

Assalamu’alaikum Warohmatullahi Wabarokatuh

First, we would like to say thank to our beloved lecturer of English for Specific Purposes, Mr Ghofur, who has guided us in arranging and compilating this book, always giving us suggestion and knowlegde until

we can finish it

Second, thanks to all members of the second group of TBI-B 5th semester who have worked hard in writing the content of this book until

it can be dedicated in the form of book

English for Hotel is designed to help the hotel vocational students in learning English, especially in the fourth items, namely reading, speaking, grammar, and writing This book consists of six units which provides discussion of the four items above completed with the exercises

to improve the students’ skill and ability

Hopefully, it will give contribution for English learning process in hotel vocational high school in order to make the students easier in learning and understanding English

Wassalamu’alaikum Warohmatullahi Wabarokatuh

Pamekasan, 04 December 2018

The Authors

ii

1

Nafisatul Hasanah

The students able to find information within an exposition text, express

suggestion orally, understand the imperative sentence, and write a procedure text

Hotel Reservation

a Types of Hotel Reservation

b Expression of Suggestion

c Imperative Sentence

d Procedure Text

2x45 minutes

2x45 minutes

2x45 minutes

2x45 minutes

Bardi, James A Hotel Front Office Management New Jersey: Jhon Wiley & Sons, Inc,

2003

Widyantoro, Agus, dkk EFFECTIVE COMMUNICATION: An Integrated Course of English for Vocational High School Jakarta: Pusat Perbukuan, Departemen Pendidikan Nasional, 2008

Eastwood, Jhon.OXFORD GUIDE

TO ENGLISH GRAMMAR Oxford: Oxford University Press,

1994

Suwithi, Ni Wayan, dkk

Akomodasi Perhotelan Jilid 1 TEACHING PROGRAM

ANALYSIS

iii

Jakarta:

Direktorat Pembinaan Sekolah Menengah Kejuruan, 2008

Widiati, Utami, dkk Bahasa Inggris:

SMA/MA/SMK/M

AK Kelas XII Jakarta:

Kementerian Pendidikan dan Kebudayaan,

2018

2

Renita Norma Isrodiah

The students able to find information within a text, ask and give opinion, understand the order of

adjectives, and compose a descriptive text

Hotel Department

a Food and Beverage Department

b Expression of Asking and Giving Opinion

c Order of Adjectives

2x45 minutes

2x45 minutes

2x45 minutes

Suwithi, Ni Wayan, dkk

Akomodasi Perhotelan jilid 2 Jakarta:

Direktorat Pembinaan Sekolah Menengah Kejuruan, 2008

Helena I.R

Agustien, dkk English for a Better Life Bandung: Pakar Raya, 2008

Michael vince, macmillan english grammar in context, (macmillan publisher limited:

Akomodasi Perhotelan jilid 2.Jakarta:

Direktorat Pembinaan Sekolah Menengah Kejuruan, 2008

Harisma, Eka and Nina Sulistyowati Manajemen

Akomodasi JPD

2314 Jakarta: Politeknik Negeri Jakarta, 2016

3

Dewi Sri Wahyuni

The students able to comprehend a text about ballroom, know and practice the expression

os invitation, understand about to-infinitive, and know about the structure of invitation

Ballroom

a Types of Ballroom

b Expression of Invitation

1x45 minutes

2x45 minutes

Firman Hawari dan Ruth Sennia Dinastry

JURNAL SAINS DAN SENI ITS: Redesain Interior Ballroom

Multifungsi Edelweissm untuk Meningkatkan Kualitas Akustik(Studi Kasus: Ballroom Edelweiss Idjen Suites Malang, Jawa Timur) No

2 (2016)

Widiawati, Utami, dkk BAHASA

v

c To-Infinitive

d Invitation

2x45 minutes

2x45 minutes

INGGRIS

Jakarta: Pusat Kurikulum Perbukuan, 2016

Azar, Betty Schrampfer

Understanding and Using English Grammar Third Edition New York: Pearson,

1999

Yuliani, Marta, dkk Bahasa Inggris Klaten:

PT Intan Pariwara, 2012

4

Khomaidi

The students can understand well the

content of the text, knowing and able to use the expression

of asking and offering something, compose an analytical exposition text

by considering the use of simple present tense

Housekeeping

a The Function of Housekeeping

b Expression of Asking and Offering Something

c Simple Present Tense

1x45 minutes

2x45 minutes

2x45 minutes

Suwithi, Ni Wayan, dkk

Akomodasi Perhotelan jilid 2.Jakarta:

Direktorat Pembinaan Sekolah Menengah Kejuruan, 2008

Bahasa Inggris Jakarta:

Kementerian Pendidikan dan Kebudayaan,

2017

Roziqin, Badiatul Joss Bahasa Inggris dalam 30 Hari Jogjakarta:

vi

d Analytical Exposition Text 2x45 minutes

Diva press, 2013

Bahasa Inggris Jakarta:

Kementerian Pendidikan dan Kebudayaan,

2017

5

Uswatun Hasanah

The students able to comprehend the content of a text, using the expression of request, understand about passive voice and able

to write recount text

Check-out

a Check-out Process

b Expression of Requet

c Passive Voice

d Recount Text

2x45 minutes

2x45 minutes 2x45 minutes

2x45 minutes

Suwithi, Ni Wayan, dkk

Akomodasi Perhotelan Jilid 1 Jakarta:

Direktorat Pembinaan Sekolah Menengah Kejuruan, 2008 English bell online

Kurniasih, khusnul chotimah.(an analisys on student’s error on they use of

passive voice in simple past tense Jakarta state of islamic university syarif

hidayatullah.2013 Utami, Widiati, dkk Bahasa Inggris untuk SMA/MA/SMK/M

AK Kelas X

Jakarta:

vii

Kementerian Pendidikan dan Kebudayaan,

2017

6

Mohammad Naufal Aly

The students can find any information within a text, offer service, understand the rules of using preferences, and able to write essay

Hotel Special Package

a Kinds of Hotel Special Package

b Expression of Offering Service

c Preferences

d Essay

1x45 minutes

2x45 minutes

2x45 minutes

2x45 minutes

Silverhotelgroup.c

om

Widyantoro, Agus, dkk EFFECTIVE COMMUNICATION: An Integrated Course of English for Vocational High School Jakarta: Pusat Perbukuan, Departemen Pendidikan Nasional, 2008

A SIMPLE ENGLISH GRAMMAR LANGUAGE PROGRAM IN RAMADHAN Pamekasan: MTs Sunan Kalijaga,

viii

Acknowledgements i

Teaching Program Analysis ii

List of Contents viii

UNIT 1: HOTEL RESERVATION A Let’s Read 3

B Let’s Speak 6

C Let’s Analyze 10

D Let’s Write 13

UNIT 2: HOTEL DEPARTMENT A Let’s Read 18

B Let’s Speak 22

C Let’s Analyze 26

D Let’s Write 28

UNIT 3: BALLROOM A Let’s Read 33

B Let’s Speak 35

C Let’s Analyze 38

D Let’s Write 40

UNIT 4: HOUSEKEEPING A Let’s Read 44

B Let’s Speak 47

C Let’s Analyze 51

D Let’s Write 53

UNIT 5: CHECK-OUT A Let’s Read 59

B Let’s Speak 63

C Let’s Analyze 66

D Let’s Write 69

UNIT 6: HOTEL SPECIAL PACKAGE A Let’s Read 74

B Let’s Speak 77

C Let’s Analyze 80

D Let’s Write 82

References 85

Authors’ Biography 87

LIST OF CONTENTS

“Education is the most powerful weapon which you can use to change the world”

-Nelson Mandela-

3

Types of Hotel Reservation

Making a reservation is a necessity for guests, because reservation

is the first step when people want to stay in a hotel The term

“Reservation” can be understood as ordering or booking a hotel before the guest come to the hotel The process of reservation can be done through online or offline process By doing reservation, the guests can make sure that they will get a room in the hotel, because they book the room in this process They will get some offers of the rooms which are available at the time of the reservation, such as single room, double, room, twin room, family room, and also the room rate for each of them The guests can choose which of room and service which they want, and reservation section which is reponsible for them, will confirm whether the guests’ want can be served or not There are some types of reservation which can be used by guests, they are: advanced reservation, confirmed reservation, and guaranteed reservation

Advanced reservation is a type of reservation where the guests usually are in transit and are calling to determine if a property has rooms available for a particular time period The guests do not want any commitment from the hotel to secure the room reservation The hotel will hold the reservation until specified time This type of reservation has been dropped by some reservation systems in favor of confirmed reservation

Confirmed reservation is types of reservation which is comparable to

a contract that becomes void at a certain hour of a certain day The confirmed reservation allows the hotel to project the number of guests that will check-in by the deadline hour After the deadline, the hotel is free to sell that room to walk-in guests

Read the following text carefully!

A Let’s Read

4

Guaranteed reservation is reservation in which the hotel commit the guests to pay for a room night and the hotel will provide accomodations, regardless of arrival time If the guests do not arrive (without cancellation), the hotel may process a credit-card voucher for payment Likewise, no matter when the guests arrive on the reserved night, the hotel must have the reserved accomodation available The guaranteed reservation requires the hotel to determine the method of guests payment They may pay full of the payment, pay only for a night first, or use credit card

In short, some types of reservation above can be used to make the guests easier in booking a hotel They can use them appropriate with their necessity; moreover, through reservation, the guests do not need

to be worried about the room, whether it is available or not

Source: Bardi, James A Hotel Front Office Management New Jersey: Jhon Wiley & Sons, Inc, 2003

DID YOU KNOW ?

Reservation Pemesanan

Booking Memesan

Single Room

Kamar dengan 1 tempat tidur kecil (untuk 1 orang)

Double Room

Kamar dengan 1 tempat tidur besar (untuk 2 orang)

Twin Room

Kamar dengan 2 tempat tidur berukuran kecil

Family Room

Kamar untuk 3 orang

Room Rate Harga/ tarif kamar

Check-in Proses registrasi

di hotel

Walk-in Guest Tamu yang tidak melakukan reservasi sebelumnya

5

Answer the following questions based on the text above!

1 What is hotel reservation?

Reservation is done after booking a room Reservation section will offers some kinds of rooms in the reservation process

One of the types of reservation is confirmed reservation

In guaranteed reservation, the guests can pay full of the payment or only for a night

Reservation causes the process of staying in hotel more difficult

Task 1

Task 2

6

EXPRESSION OF SUGGESTION

Pay attention to the following expressions of giving suggestion and the responses!

 I think we’d better

propose/ put forward/

advise/ advocate that

 That’s good ide

 Alright

 Good/ okay/ right

 That sounds like

 Ok, if you say so

 No, I don’t think

so

 I don’t think we should

 Well, not really

 No, let’s

 That’s too boring

B Let’s Speak

Suggest means to give a suggestion, that is to introduce or propose an idea or plan for someone’s consideration

Suggestion are abstract and can be in form of solution,advice, plan, and idea It can be accepted or

refused

Receptionist : “What can I do for you, Sir?”

Guest : “Is there any room for reservation? I only want to

stay a night.”

Receptionist : “Yes, Sir There are some rooms available, if you

only want to stay a night, I think you’d better to choose the standart one.”

Guest : “That sounds like a good suggestion.”

Example

7

Read and practice the following conversation with your partner!

Good morning, Sir Welcome in Luxury

Hotel May I help you?

Good morning I would like to book a room for three

nights Is there any empty room?

Please, wait a moment! I will check it out

Yes

We still have some standard rooms: 2 single rooms, a double room, and 2 twin rooms Which one would you like

to book, Sir?

How about double room? How much should I

pay for it?

The price is Rp 450.000 per night

Actually it is not only me who will be

8

How about the twin room?

The twin room is also available now You can choose this one

You will get two single beds there and the price is Rp 475.000 It

is more little expensive than the double room, because in the

double room, you will only get a double bed

I choose the double room, how much its price with

the extra bed?

The double rom is Rp 450.000, and the extra bed

is Rp 150.000, so the total is Rp 600.000 per

night

Well, no problem Please, fiil this form first!

Alright

Do you need any other things, Sir?

No, thanks

Well, your room is in number 23 Here is your key

Our bellboy will escort you to your room Hope you enjoy your stay and have a nice rest, Sir.”

Thank you

PRACTICE MAKES PERFECT

9

Make a group consists of two persons, then create a conversation about reservation by using the expression of suggestion and practice it in front of the class!

Task 4

10

IMPERATIVE SENTENCE

In the previous discussion, there are some imperative sentences used in the conversation, for instance:

Imperative sentence  Sentence which has the main function to give orders

or to get someone to do something

Imperative sentence can be added with “Please” to show politeness or request, such as please, confirm your reservation as soon as possible!

The following table provides some functions of imperative sentence, they are:

To tell someone what to do Bring the guest’s bag!

Slogans and advertisement Keep the room clean!

Come to Pearl Hotel!

Warning and reminders Confirm your reservation before 08

 Please, wait a moment!

 Please, fiil this form first!

 Have a nice rest, Sir

Form: (+) Base form of verb +

Write down your name and your address!

(-) Do not/ don’t + base form of verb +

Don’t forget to write your phone number!

11

Good wishes Have a nice day, Sir! Have a good stay, Madam!

Another kind of imperative is using “Let”

Choose one of the answers in the bracket Underline the right answer!

1 Please, _ [Spelling/spell] your name carefully!

2 _ [You put/ put] your key in the receptionist if you want to go out from here!

3 [Enjoy/enjoying] your day during your stay !

4 [Call/ should call] the belboy if you need something!

5 [Let me/ let you] check your passport!

(The Guinness Book of World Records)

13

PROCEDURE TEXT

What is procedure text?

What are the structures of procedure text?

What are the characteritics of procedure text?

The answer of some questions above are provided in the following explanation

D Let’s Write

Definition

Text which has aim to describe how something is done or how to make something through sequence of actions or steps

3 Procedure, that is the steps to be followed to reach the goal

The procedure text to do something consists of the goals and the procedure

14

Text

1

How to Solve the Change of Reservation

To solve the change of reservation, the reservation section should, first, Take the reservation data which has been done Second, fill the change in the change of reservation form After that, make a change in the reservation table, then, make a change

in the reservation proof or the slip, and the last, save the change into the archieve based on the new change

of the guest’s arrival date

Text

2

How to Solve the Cancelation of Reservation

To solve the cancelation of reservation, there are some steps should be done The first, take the data of the reservation Ask the reason of the cancelation and fill the cancelation form Then, streak the slip of the reservation Delete the data in the reservation table, and save it to the archieve

The following texts are the examples of procedure text in doing something

Source: Suwithi, Ni Wayan, dkk Akomodasi Perhotelan Jilid 1 Jakarta:

Direktorat Pembinaan Sekolah Menengah Kejuruan, 2008.

15

Write a procedure text based on the following situation!

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Task 7

Your position is in reservation section A guest comes to hotel and wants to book a room, write a procedure text about how to serve the guets in reservation process

“True education does not consist merely in the acquiring of a few facts of science, history, literature, or art, but in the development of character” -David O McKay-

18

The Function of Motion Space and Responsibility for Each Position in

the Food and Beverage Section

Food and baverage service is part of the hotel that provides, sells and serves food and drinks with satisfying services to guests / customers This division is divided into several parts which are basically divided into preparation and production and service and sales

The motion space for the food and beverage deparment is divided into two space functions, namely: Space / area that can generate profits called revenue producing areas and Space or area that provides support in services such as the kitchen (kitchen), public warehouse (store), etc The scope of revenue producing areas includes:

Restaurants are one of the "outlets" of the food and beverage deparment whose function is to sell and serve food and drinks to hotel guests, both those who stay and those who do not stay overnight, restaurants there are several types such as: Dining room, Coffee shop, Grill room, Specialty restaurant, and Supper club

Bars are places where guests can order and enjoy both alcoholic and non-alcoholic drinks, there are two types of bars in general, public bars and service bars

Room service, is one outlet that has a function main to serve ordering food and drinks to the room guest

The function room is a place that is used for various purposes kinds of activities such as parties, meetings etc

When viewed from its organizational structure, food and baverage departments are led by Food & Beverage Director, Helped by Chef De Cuisine and Assistant Food & Beverage Manager also staff to reach destination set by the hotel

this is a description of the duties and responsibilities of each position in the food and beverage deparment, namely:

Read the following text carefully!

A Let’s Read

19

1 Food & Beverage Director has duties and responsibilities: Establish menus, presentation systems, sales strategies,direct implementation and assess success Formulate policies for controlling operational costs Deal with problems that require handling directly Creating a harmonious relationship with colleagues and Customer

2 Assistant Food & Beverage Manager has duties and responsibilities: Coordinating the implementation of inter kitchen activities, F & B service and stewarding Assess work performance Give direction and instructions to subordinates Handle problems that require handling directly and report to the boss

3 Restaurant & Bar Manager has duties and responsibilities: Handle and supervise directly the services of VIP guests Creating and fostering a healthy working atmosphere Organizing daily briefings Helping to make F & B sales report monthly report

4 Head Waiter has duties and responsibilities: Directly handle VIP guest services (Very important Person) Accompanying sous chefs

in structuring buffets Supervise subordinate discipline Handle guest problems Assess work of subordinates

5 Assistant (Head Waiter Captain) has duties and responsibilities: Helping the head waiter carry out his duties Supervise and help smooth the implementation service for selling and serving food and beverages Supervise and direct the smooth service of subordinates

6 Waiter / Waiter has duties and responsibilities: Prepare complete technical services Do services directly to guests Take guest orders / orders from the captain to continue to the kitchen Carry out the presentation of dishes to guests Carry out and follow the orders of the captain in running his duties

7 The Chief Bartender has duties and responsibilities: Keep an eye

on storage, use bar stock Keep an eye on fluency, the accuracy of implementing mixing drinks, presentation, sales and service

8 Room Service Order Taker has duties and responsibilities: Handle receipts, record room service orders and deliver to room service captain Suggest and assist guests in menu selection Receive guest complaints and report to the head waiter

Source: Suwithi, Ni Wayan, dkk Akomodasi Perhotelan jilid 2 Jakarta: Direktorat Pembinaan Sekolah Menengah Kejuruan, 2008.

20

DID YOU KNOW ?

Answer the following questions based on the text above!

1 What is food and baverage service?

Dining room restoran dengan menu lengkap dan suasana formal

Coffee shop Restoran dengan menu tidak begitu lengkap dan suasana informal

Grill room Restoran mewah yang makanannya banyak dipanggang

Speciality restaurant restoran dengan menu khusus

Supper clubrestoran yang khusus dibuka pada malam hari

Bar Tempat memesan minuman beralkohol dan non alkohol

Room service Layanan pemesanan makanan ke kamar tamu

Head Waiter Kepala pelayan

Task 1

The function room is a place that is used for various purposes kinds of activities such as parties, meetings etc

Directly handling VIP guest services, and supervising storage, the use of bar stock is a function of the head waiter captain

food and baverage is divided into several parts, namely preparation & production and service and sales

The motion space for the food and beverage section is divided into four space functions

Bars are places where guests can order and enjoy drinks both alcoholic and non-alcoholic

Task 2

The first modern hotel was launched in 1768, namely Royal Clarence Hotel in Exeter,

England

22

EXPRESSION OF ASKING AND GIVING OPINION

What are the expressions of asking opinion?

What are the expressions of giving opinion?

Pay attention to the following expressions of asking and giving opinion! The following table represents some kinds of expression which can be used to ask for someone’s opinion about something, or to give our opinion about something to another person

 What do you think about ?

 What is your opinion about ?

 What is your opinion/view on ?

 How do you feel about ?

 What are you feeling about ?

 Don’t you think ?

 What do you think of ?

 Please tell me your opinion about !

 Do you have any opinion about ?

 As far as i can see

 I consider

 I’m convinced that

 Personally, i feel

 Well, i must say

 I don’t think that

Hai, david How are you?

I’am fine, how about you?

I’am fine too, thank you By the way, Where do you work?

I work at the Hilton Amsterdam hotel I am

in the food and baverage service department

What do you think about my position?

Your position? I think is quite heavy I know that the second largest income in a hotel is from the sell of food and baverages

Yes, you’re right Food and baverage service must sell and provide satisfying services to customers In addition, the food and the baverage must be delicious, fast service, the price is suitable, and the unique atmosphere is very important in food and baverage department And where do you work?

Your job as General Manager is indeed very difficult Because each of your actions will affect of the management hotel Ok , I have to leave immediately I'm almost late See you.

See you too

PRACTICE MAKES PERFECT

25

Make a group consists of two persons, then create a conversation about food and baverage department by using the expression of asking and giving opinion and practice it in front of the class!

Task 4

26

ORDER OF ADJECTIVES

The following table will show the function for each kinds order of adjective

Quality or Opinion To show the quality opinion of noun Famous, interesting, nice, Clear, ets Size To show the size of noun Small, big, Large, etc Age To show the age of noun Old, New, Young, etc Temperature To show the temperature of noun Hot, Cold, Warm, etc Shape To show the shape of noun Round, Square, Triangle, etc

Colour To show the colour of noun Blue, Red, White, etc Where it become

from To show the origin of noun American, Malaysian, Italian, etc What it is made of To show the material of noun Glass, Metal, Sandy, etc What it is for To show the purpose of noun Football, tennis, etc

When we use more than one adjective, we use this general order Note that

a noun can do the work of adjective

C Let’s Analyze

Adjective describe thing They generally come in front

of nouns

She goes to wonderful old italian restaurant (opinion_age_origin)

My sister is beautiful young woman (quality_age)

I see new luxurious american hotel (age_quality_origin)

A interesting gold metal ornament (opinion_colour_material)

I sit in a small circle red sofa (size_shape_colour)

I meet handsome tall young man in receptionist (quality_size_age)

2 This is a _ [cheap small / small cheap] hotel

3 My uncle is [handsome, smart, and professional / smart handsome professional] chef

4 housekeeping should wear [clean black / black clean] shoes

5 A [big square grey / square big grey] chair in the garden

of hotel

Make sentences by using the keywords in the bracket!

1 [The / family room]

28

DESCRIPTIVE TEXT

What is descriptive text?

What are the structures of descriptive text?

What are the characteritics of descriptive text?

D Let’s Write

Definition

a text which describe a particular person, animal,place, or thing The goal of the descriptive text is transfering the experience

of the writer which can be what they see, read, or feel

Structure

the descriptive text to describe object (person, animal, place, or thing) consist of two structure:

1 Identivication is the part to identifies the object (person, animal, place, or thing) to be described

2 Description is the part to describes the object (person, animal, place, or thing)in parts, qualities, and characteristics

Characteristic

1 Using simple present tense,

2 Use adjective to make an interesting, and lively description

Source: Suwithi, Ni Wayan, dkk Akomodasi Perhotelan jilid 2 Jakarta: Direktorat Pembinaan Sekolah Menengah Kejuruan, 2008.

of the space provided is tailored to the needs of the hotel and customers

Source: Harisma, Eka and Nina Sulistyowati Manajemen Akomodasi JPD 2314 Jakarta: Politeknik Negeri Jakarta, 2016

The following texts are the examples of descriptive text in describe an object.