INTERNSHIP REPORT company OCEAN EDU INTERNATIONAL ENGLISH SYSTEM

With the permission and assistance of the Faculty of English Language at the Thuong Mai University, I was able to practice at the Ocean Edu International Language Center and get many vit

THUONGMAI UNIVERSITY ENGLISH FACULTY - -

INTERNSHIP REPORT

Company:

OCEAN EDU INTERNATIONAL ENGLISH SYSTEM

Student : Nguyễn Thị Minh Hằng

Student Code : 18D170261 Supervisor : Lý Kiều Hạnh

HA NOI – 2022

ACKNOWLEDGEMENT

Nowadays, the promotion of international integration and exchange is increasingly becoming a widespread growth trend That tendency has been followed not just by Vietnam, but also by the rest of the world And English has become a prominent communication tool in a variety of industries

With the permission and assistance of the Faculty of English Language at the Thuong Mai University, I was able to practice at the Ocean Edu International Language Center and get many vital lessons for myself During my internship, I gained a better understanding of the English language department I understand how

to apply theory to actual tasks in order to raise my level As a result, I am really grateful to everyone who assisted me in completing the internship report

First and foremost, I would like to thank all of the professors at Thuong Mai University who are always eager to commit themselves to teaching and assisting students, especially those in the Faculty of English who have helped me obtain valuable information and skills over the last three years Particularly, I would like to express my deepest appreciation to Ms Ly Kieu Hanh, who guided and counseled

me during my practical training I also appreciate her for working with me during my internship with wonderful tolerance and consistent support

In addition, I would like to thank Ocean Edu for providing me with the best working and learning environment throughout my internship I'd want to express my heartfelt gratitude to my mentor, Ms Nguyen Phuong Dung, and the entire team at Ocean Edu, who have always supplied me with optimal circumstances to complete

my assignment on time

However, this is my first time dealing with genuine work and I only have a limited time, my report cannot avoid certain errors I am looking forward to obtaining comments and ideas from the lecturers in order to improve my internship report

Ha Noi, January 21, 2020

Student Nguyễn Thị Minh Hằng

TABLE OF CONTENT

ACKNOWLEDGEMENT ii

LIST OF ABBREVIATIONS iv

LIST OF TABLES AND FIGURES v

CHAPTER 1: OVERVIEW OF OCEAN EDU INTERNATIONAL SYSTEM 1

1.1 General information about Ocean Edu International English System 1

1.2 Business Partner of Ocean Edu 2

1.3 Ocean Edu's English program 3

1.4 The organizational structure of Ocean Edu 5

1.5 Information about Training Department 6

1.6 Methods of teaching at Ocean Edu English Center 7

1.7 The company's latest business results 8

1.8 Customer feedback about Ocean Edu's service 9

CHAPTER 2: INTRODUCTION ABOUT INTERNSHIP PROCESS IN OCEAN EDU INTERNATIONAL ENGLISH CENTER 12

2.1 The tasks in the internship process 12

2.1.1 Prepare documents and Powerpoint in accordance with the main teacher's lesson plan 12

2.1.2 Interpret 13

2.1.3 Correcting assignment and addressing students' queries 13

2.1.4 Daily report 13

2.2 The Difficulties and experiences in internship process in Training Department of Ocean Edu 13

2.2.1 The difficulties 13

2.2.2 The Experiences 14

CHAPTER 3: THE REALITY OF THE USE OF ENGLISH IN OCEAN EDU 16

3.1 The use of English at work 16

3.2 Some solutions to improve the use of English in Ocean Edu .16

CHAPTER 4: SUGGESTIONS FOR THE SUBJECT OF GRADUATION THESIS .20

CONCLUSION 21

REFERENCES 22

LIST OF ABBREVIATIONS

Adults

Communication

Languages

LIST OF TABLES AND FIGURES

CHAPTER 1: OVERVIEW OF OCEAN EDU INTERNATIONAL SYSTEM 1.1 General information about Ocean Edu International English System Name of the company: Ocean Edu International English System

Address: Ocean Edu Que Vo - Floor 6+7, Ocean Edu Building, Crossroads of Pho Moi Town, Que Vo, Bac Ninh

Telephone: 0222.390.3330 – 0222.390.3377

Email: ocean_quevo@ocean.edu.vn

Website: http://ocean.edu.vn/

Logo:

The crystallization of the image of the lighthouse and the laurel wreath, as well

as the blue color of the sky and the sea, has created an extremely harmonious and impressive logo image, creating a sense of peace but firmness as if affirming the ship

of knowledge that crosses the oceans will successfully dock in the joy of victory and glory

Ocean Edu English Center is a registered brand of Ocean Education Joint Stock Company and is owned by Lincoln School of Management Singapore, a division of the Human Capital Education Group

Ocean Edu was founded in 2007 and has quickly grown to become one of the most prestigious English Education Centers in Vietnam, with over 130 training branches in all provinces, including Ha Noi, Hai Duong, Thai Nguyen, Hung Yen,

Tu Son, Bac Ninh, Bac Giang, Phuc Yen, Vinh Yen, Viet Tri, Phu Ly, Ninh Binh, Nam Dinh, Thai Binh, Thanh Hoa, Vinh, Buon Ma Thuot and so on

In particular, Ocean Edu sets out a clear goal, combining the increasing power

of the Vietnamese people with contemporary education, always striving to become a Vietnamese education system that reaches the greatest international level

The Ocean Edu's objective is to increase the value of information for the community, society, and individuals through English courses, while also meeting the growing practical need to deepen English learning

Ocean Edu believes in each student, individually and collectively, and hopes that the solidarity, attachment, and complete development of each person's potential will help them understand the future and the path of the future to success via English classes at the Center

Ocean Edu will continue to support educational development, use advanced science and technology, grow branches and training schools, and satisfy the requirements of people in provinces and cities around the country in the future To that end, the Board of Directors, instructors, and staff will commit their efforts to the advancement of the education business

Finally, the slogan "Turn on your potential" instills excitement and a desire to explore, discover, and learn English as well as your own skills at Ocean Edu English Center Ocean Edu's message is about the practical values that each student obtains via the acquisition of new information while also making good and beneficial contributions to the community Since then, Ocean English Center Edu has worked hard to establish itself as the most prominent educational brand, trusted and selected

by a large number of people

1.2 Business Partner of Ocean Edu

Saigon – Hanoi Bank (SHB)

In June 2020, SHB International credit cards will benefit from a relationship with Ocean Edu International English This is a cooperation between a bank with a long history of financial operations and a notable institution in the field of English teaching in Vietnam to give students and employees from all over the nation

numerous options for studying English Simultaneously, with 0% interest, meeting the increasing demand for English practice among students throughout the summer

1.3 Ocean Edu's English program

The English Center offers English training for children aged 4 to 16, academic English programs for certification tests, and English communication programs with study methods and curricula tailored to each student Programs are organized according to European standards, with several different levels to accommodate the Center's pupils

According to the European standard training framework, this is a pleasant English curriculum for youngsters to approach new languages and standard pronunciation At this age, the firm has investigated and selected learning programs and curricula with the goal of unlocking children's intellectual potential and assisting them in their overall development

Using the Hide and Seek textbook set from the international publisher National Geography; Reasonable class arrangement and schedule are taught in class by a foreign teacher and an assistant teacher with topics on Science, Fine Arts, Mathematics, Linguistics, Art to help children feel happy and ready to accept a new language

This is a European training curriculum with three levels and ten levels Using the Academy Stars curriculum created by Mc Millan, a global publishing house The curriculum begins by teaching students how to listen, talk, read, write, and communicate in English in the most confident and comfortable manner possible For this age range, Ocean Edu assists youngsters in laying the groundwork for their first English foundations, with the appropriate orientation and combination of teaching approaches to successfully approach the new language

The training program adheres to the European standard structure, with 6 levels

at 12 distinct levels to assist students to practice the four skills of listening, speaking, reading, and writing, as well as grammar, vocabulary, and pronunciation With engaging instruction and interactive activities to assist youngsters in developing their listening and speaking abilities Students are grouped in a proper timetable and committed to output standards using a collection of textbooks from publishers Mc Millan and Pearson

The TOEIC test preparation program is a curriculum designed exclusively to improve and totally grasp the four skills of Listening, Speaking, Reading, and Writing Simultaneously, increase your reflexive capacity to speak English fluently to work or study overseas The learning content is continually monitored and constantly updated with the most recent exam examples, assisting students in firmly grasping the knowledge required to get good results

The IELTS test preparation program is specifically developed to enhance and fully perfect the four skills of Listening, Speaking, Reading, and Writing, as well as

to improve the capacity to talk effectively in English on essential themes in the IELTS exam Furthermore, the curriculum concentrates on training and exam preparation with real-world exams, assisting students in developing flexible problem-solving abilities and achieving high IELTS scores To make it easier to pick the proper course, the learning route is separated into 15 stages that are divided by student goals

The Cambridge English exam preparation program is specifically created for pupils over the age of seven to check their English competence via four skills: listening, speaking, reading, and writing, all of which are based on worldwide standards Furthermore, the curriculum emphasizes on training and exam preparation with real-world exams, assisting students in developing adaptable problem-solving abilities and achieving high Cambridge exam scores

During its early years, the organization concentrated on creating communicative English instruction and worldwide certification exam preparation However, following a period of creation and expansion, Ocean Edu is currently concentrating

on training English programs for children and preparing for international certificates (IELTS, TOEIC)

1.4 The organizational structure of Ocean Edu

Diagram 1.1 Organization structure of Ocean Edu

- Analyze the class openings based on sales, demand for course kinds

- Determine the best time to start courses

- Track the number of times students contact the center

- Plan and carry out communication strategies to promote the Ocean Edu brand and increase the efficiency of attracting new students

- Run advertisements and respond to clients via the company's website and Facebook; encourage customers to enter their own information and details, which will subsequently be sent to the Sales department

Director

Trainning

department

Accounting department

Customer service department

Human resource department Marketing

- Plan and implement promotional activities for Ocean Edu, such as English workshops, sponsorship of university events, and Facebook events

- Analyze student segmentation by audience, age, and level

- The role is to engage in a variety of activities to encourage customers to acquire

English courses, resulting in profit via service

- In charge of greeting and implementing the placement test for incoming students

- Communicate with students who have completed at least one course at Ocean

Edu and encourage them to enroll in other classes

- In charge of implementing and supporting administrative activities such as

managing office products, firm assets, and relevant forms and paperwork

- Recruit, train employees, salary, wages and bonus

- Considered "back office" tasks, they are in charge of the company's finance and accounting acts such as billings, internal reporting, taxes, and financial

statements These tasks are critical to the smooth running of a company

- Determine employee’s gross pay, pay deductions and wages, bonus

- Manage the collection of student fees

- Deal with tuition payments when students switch classes

- Care for students before, during, and after the course, as well as offering information about training programs, courses, study abroad programs,

registration procedures, entrance exam registration, and so on

- Answer students', parents', or customers' queries and recommendations concerning the training program, as well as the quality of instruction and service

provided by Ocean Edu

- Make note of all client feedback on service and training quality

- Make recommendations to the Director in order to improve service quality 1.5 Information about Training Department

The Training Department is crucial to the company's reputation because the majority of Ocean Edu English's business comprises communication classes, TOEIC , IETLS The missions of the Training Department are:

learning/teaching programs Locate required or additional instructional resources for

lessons

- Create books and documents for use by instructors and students

- Carry out the teaching process and ensure the quality of teaching objectives by

observing classes

1.6 Methods of teaching at Ocean Edu English Center

Ocean Edu Center's study programs are meticulously studied and prepared in accordance with international standards As a result, teachers may readily employ realistic, age-appropriate teaching strategies to assist pupils in achieving maximum efficiency

The study programs at the Center are designed to meet European standards, with comprehensive, diverse, and fascinating material Particularly, the CLT teaching method focuses on students, boosting communication and enhancing the capacity to learn English via diverse activities such as theater, interviews, and games encourages students to be active and interested in each class, strengthening their English abilities

Furthermore, teachers employ the "active learning" learning software in the lectures to assist students quickly absorb and remember the lecture directly in the classroom Students' listening, speaking, reading, and writing skills, as well as other skills such as reflection and improvisation, are steadily improved as a result of the combination of learning and playing, setting the groundwork for developing creativity, English thinking, and language growth Especially, the continuous conversation and interchange between teachers and students will develop their

communication abilities, and pupils will be more gregarious and flexible when put in

a new context

In addition, Ocean Edu has adapted the learning technique on LMS software in the context of the pandemic so that students may directly connect, participate in activities, conduct exercises, and trade with teachers at any time and from any location

Finally, Ocean Edu English Center always keeps advanced and relevant materials for each subject up to date in accordance with Oxford standards

1.7 The company's latest business results

Unit: VND Year

Criteria

54 Net